So I'm sure there are some people out there that ordered a device and when the said device got in their hands it wasn't what they expected.
Mine was a White front, navy back and silver accents. I'm not too sure how I feel about the white front. I have mixed feelings about it so I decided to chat in with the Moto X support people to inquire about the exchange process. I told them I wasn't happy with the colors and would like to exchange it. They told me there were two options available.
1. The would take my CC info and put a hold on it for the full retail price of the phone, they would email me a code to design another and a return label and said once I get the new device send them back the old device and the hold on my card would be removed. When chatting in with him he said he would need someone to call me back within the next 24-48 hours.
Today no phone call but all of a sudden my inbox lit up with 3 emails. One with a code to customize and order my new device, one with my RMA info and one with the FED EX return label. I couldn't believe how easy the process was. I's very much like how they do things with devices from the play store. I was so thankful I didn't have to deal with AT&T on the exchange because I've had bad experiences with that and them in the past.
2. The traditional RMA route. They send you a label, you send your device, they get it an then send you the code to make your new one.
besides my experiences with the play store, this was a very easy, non frustrating and very quick process.
Also if you're like me and are kind of on the fence about the color you picked, (don't hate it but just not sure) you can then have two side by side and compare before you send yours back if you go with option 1 above
What happens to the returned devices?
Sent from my Galaxy Nexus using Tapatalk 4
herzzreh said:
What happens to the returned devices?
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
My bet would be they will either have a mass sales of the crappy colors later or the back and trim is easy enough to remove that they just change them out make it black or white and send it to a carrier as a refurb.
tw1tch175 said:
My bet would be they will either have a mass sales of the crappy colors later or the back and trim is easy enough to remove that they just change them out make it black or white and send it to a carrier as a refurb.
Click to expand...
Click to collapse
I'd bet HEAVILY on the latter.
Nice to know they cross-ship
Matt-Helm said:
Nice to know they cross-ship
Click to expand...
Click to collapse
Sounds just like Google Play's pollicy, which has been FANTASTIC.
I've ordered via phone and I'm getting the black one. I never thought I'd customize it because plain black had always been my choice.
After hearing so much hype about the phone customizations, I'm starting to have double thoughts. Do you think they will still exchange if I never used Moto maker tool to order it?
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2
ceo.mtcl said:
I've ordered via phone and I'm getting the black one. I never thought I'd customize it because plain black had always been my choice.
After hearing so much hype about the phone customizations, I'm starting to have double thoughts. Do you think they will still exchange if I never used Moto maker tool to order it?
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2
Click to expand...
Click to collapse
Yeah I wonder if I can ask to have mine customized if we didn't customize it before
Sent from my XT1058 using Tapatalk 2
Cheeze[iT] said:
Yeah I wonder if I can ask to have mine customized if we didn't customize it before
Sent from my XT1058 using Tapatalk 2
Click to expand...
Click to collapse
Was wondering about this as well. Would love to be able to customize my device for Verizon when it becomes available. My guess is it will not be allowed.
ceo.mtcl said:
I've ordered via phone and I'm getting the black one. I never thought I'd customize it because plain black had always been my choice.
After hearing so much hype about the phone customizations, I'm starting to have double thoughts. Do you think they will still exchange if I never used Moto maker tool to order it?
Sent from my SAMSUNG-SGH-I537 using Tapatalk 2
Click to expand...
Click to collapse
I took my black one into a corporate store and returned it with no restocking fee so that I could order a new customized one. It was actually the easiest interaction I've had with AT&T.
I tried to do that and was charged the restocking fee
Sent from my XT1058 using Tapatalk 4
gunnyman said:
I tried to do that and was charged the restocking fee
Sent from my XT1058 using Tapatalk 4
Click to expand...
Click to collapse
Had anyone tried to get their att bought x exchanged Motorola?
Sent from my Moto X using Tapatalk 4
robstunner said:
Had anyone tried to get their att bought x exchanged Motorola?
Sent from my Moto X using Tapatalk 4
Click to expand...
Click to collapse
AT&T handles exchanges of the 16 GB phones they sell in stores Moto handles everything else.
gunnyman said:
AT&T handles exchanges of the 16 GB phones they sell in stores Moto handles everything else.
Click to expand...
Click to collapse
Yep, just found that out myself too actually. I had to get a in store one because I'm on day 11 of my 14 day return period with Verizon. However, I do like the white woven back on white front. Im sure sometime soon we will be able to reassemble the back and buttons on our own.
Sent from my Moto X using Tapatalk 4
graffixnyc said:
So I'm sure there are some people out there that ordered a device and when the said device got in their hands it wasn't what they expected.
Mine was a White front, navy back and silver accents. I'm not too sure how I feel about the white front. I have mixed feelings about it so I decided to chat in with the Moto X support people to inquire about the exchange process. I told them I wasn't happy with the colors and would like to exchange it. They told me there were two options available.
1. The would take my CC info and put a hold on it for the full retail price of the phone, they would email me a code to design another and a return label and said once I get the new device send them back the old device and the hold on my card would be removed. When chatting in with him he said he would need someone to call me back within the next 24-48 hours.
Today no phone call but all of a sudden my inbox lit up with 3 emails. One with a code to customize and order my new device, one with my RMA info and one with the FED EX return label. I couldn't believe how easy the process was. I's very much like how they do things with devices from the play store. I was so thankful I didn't have to deal with AT&T on the exchange because I've had bad experiences with that and them in the past.
2. The traditional RMA route. They send you a label, you send your device, they get it an then send you the code to make your new one.
besides my experiences with the play store, this was a very easy, non frustrating and very quick process.
Also if you're like me and are kind of on the fence about the color you picked, (don't hate it but just not sure) you can then have two side by side and compare before you send yours back if you go with option 1 above
Click to expand...
Click to collapse
Curious, just wondering, I purchased mine today from Verizon and later found out that a Developer Edition will be coming out. Now will we be able to trade in for a Developer edition? I will be glad to pay the difference because I believe that the Dev Editions come with 32GB.
Sent from my SCH-I605 using Xparent Cyan Tapatalk 2
Bill Idol said:
Curious, just wondering, I purchased mine today from Verizon and later found out that a Developer Edition will be coming out. Now will we be able to trade in for a Developer edition? I will be glad to pay the difference because I believe that the Dev Editions come with 32GB.
Sent from my SCH-I605 using Xparent Cyan Tapatalk 2
Click to expand...
Click to collapse
Doubtful, I tried exchanging my all white att bought moto x for a moto maker one and they couldn't do it. They are only exchanging moto maker for moto maker
Sent from my Moto X using Tapatalk 4
robstunner said:
Doubtful, I tried exchanging my all white att bought moto x for a moto maker one and they couldn't do it. They are only exchanging moto maker for moto maker
Sent from my Moto X using Tapatalk 4
Click to expand...
Click to collapse
Damn that sucks. Well I just talked to Verizon and they told me once my Moto X comes in the mail I can return it unopened and not get hit with a restock fee. Now I'm gonna have to find out exactly what the cost of the Developer Edition would be.
Sent from my SCH-I605 using Xparent Cyan Tapatalk 2
Bill Idol said:
Damn that sucks. Well I just talked to Verizon and they told me once my Moto X comes in the mail I can return it unopened and not get hit with a restock fee. Now I'm gonna have to find out exactly what the cost of the Developer Edition would be.
Sent from my SCH-I605 using Xparent Cyan Tapatalk 2
Click to expand...
Click to collapse
I'm waiting on the Dev ed as well, though if the devs get the regular X's bootloader unlocked, I think I'll just Moto Maker my own. Either way I'm paying full price.
Sent from my Galaxy Nexus using xda app-developers app
graffixnyc said:
So I'm sure there are some people out there that ordered a device and when the said device got in their hands it wasn't what they expected.
Mine was a White front, navy back and silver accents. I'm not too sure how I feel about the white front. I have mixed feelings about it so I decided to chat in with the Moto X support people to inquire about the exchange process. I told them I wasn't happy with the colors and would like to exchange it. They told me there were two options available.
1. The would take my CC info and put a hold on it for the full retail price of the phone, they would email me a code to design another and a return label and said once I get the new device send them back the old device and the hold on my card would be removed. When chatting in with him he said he would need someone to call me back within the next 24-48 hours.
Today no phone call but all of a sudden my inbox lit up with 3 emails. One with a code to customize and order my new device, one with my RMA info and one with the FED EX return label. I couldn't believe how easy the process was. I's very much like how they do things with devices from the play store. I was so thankful I didn't have to deal with AT&T on the exchange because I've had bad experiences with that and them in the past.
2. The traditional RMA route. They send you a label, you send your device, they get it an then send you the code to make your new one.
besides my experiences with the play store, this was a very easy, non frustrating and very quick process.
Also if you're like me and are kind of on the fence about the color you picked, (don't hate it but just not sure) you can then have two side by side and compare before you send yours back if you go with option 1 above
Click to expand...
Click to collapse
Lol
So you and gunny both jumped ship? I'm on the way now too actually. Listed my 64gb one on swappa. See how that goes and moto maker it will be.
Sent from my Nexus 7 using Tapatalk 4
Related
So I bought the hype without reading more here first. Lesson Learned. Only my second android phone, the first being the SG3.
I contacted ATT who sends me to MOTO, who sends me back to ATT.
Finally called the store directly, and am Hoping the second customization comes before the end of 14 day period so I don't have to pay the restocking fee.
Thankfully I have kept everything, the original card, receipt from the store, invoice from MOTO saying it was on its way, the tracking information, the tracking information from when I sent it back for the second customization.
I will keep you guys updated but either way, ATT and MOTO need to talk to each other cause spending 3 hours on the phone / "live" web chat doesn't cut it as customer service.
why are you returning it?
^^wondering the same^^
Sent from my SCH-I605 using Tapatalk 4
Why did you start a thread?
Sent from my Galaxy Nexus using xda app-developers app
What hype? Hype you created? How could someone else make you buy something...crazy.
I hope they do return it at all...haha.
Just kidding, running at the mouth like you.....
Sent from my Nexus 7 using Tapatalk 2
I was able to exchange my Moto X through Motorola no problem (didn't like the white front once I saw it in person) I didn't get bounced around. I chatted in through the Moto maker website. They told me I would get a call in 24 hours. Never got a call but got the slew of emails to order my new one, rma info and FedEx label. I seriously only had that easy of a time exchanging Google play devices. My replacement is acting wonky. I lost 7% battery in less than 45 minutes of mostly idle time. Today he tried to tell me to go to at&t and I told him he was wrong. They only accept non custom ones at AT&T. So he did the same thing they did they first time. Escalated it and said I'd hear from them in 24-48 hours. Hopefully the same deal happens where I don't get a call just the emails.
Sent from my XT1058 using XDA Premium 4 mobile app
krypticos said:
why are you returning it?
Click to expand...
Click to collapse
I was returning it because I wasn't sure if I was going to be patient enough for root and an unlocked bootloader.
With Root seeming like it is going to happen by the weekend. I'm really considering keeping it but a locked bootloader might still end up being a deal breaker for me. The other reason is that I'm willing to wait until the holidays for the price to drop since my financial situation has changed.
jimmyco2008 said:
Why did you start a thread?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
I started it as a warning about motorola's poor customer service and the trouble you'd have to go to return a moto x with ATT.
I still might have to return it, which is why I kept every single receipt, and I plan on posting an update should I go down that road.
I also did a swap because I didn't like the white front. I had no problem at all with customer service. Letting me swap it out for a different color because of my mistake is way better then I expected.
Icon000 said:
I started it as a warning about motorola's poor customer service and the trouble you'd have to go to return a moto x with ATT.
I still might have to return it, which is why I kept every single receipt, and I plan on posting an update should I go down that road.
Click to expand...
Click to collapse
I believe you posted in the Moto forums, and the forum manager already replied that it wasn't an issue with Moto customer service. The issue was there was an untrained AT&T local store (big surprise). If you buy the phone (or MotoMaker voucher) from an AT&T store, you are able to return your phone to that local store.
The process works, unfortunately you just hit a local store that didn't follow it.
As for the bootloader thing - it was announced at launch that dev edition phones would be coming out for some networks and AT&T and Verizon would not have unlockable bootloaders.
I've been meaning to dig into this and today I did.
The cost is 85 bucks for two years and you have 30 days from the date of purchase to add the coverage.
Covers everything but lost or stolen phone with a deductible of $39.00
This is cheaper than AT&T's insurance and the deductible is attractive vs their $200.00
to get it log on to motorola's website with your google ID
then go to my stuff
you'll see your phone listed and the option to add the coverage.
Seems like a no brainer to me.
I have no idea if you folks with unlocked bootloaders can get this or not.
I ordered this as well. makes all kinds of sense vs. att's 'insurance.'
gammite said:
I ordered this as well. makes all kinds of sense vs. att's 'insurance.'
Click to expand...
Click to collapse
I bought a device new from someone else so I wonder if I can use their receipt to purchase it for myself.
You will have to look at terms and conditions to see if it's transferable.
Sounds nice, but I got my phone through work.
So I could just get a new phone after a year. I'm going to ask next if I can just upgrade early and pay the upgrade fee myself. I'm hoping that I can and just be able to get a new phone faster.
Will this work with the vzw moto x? I can't find the option on motorola's site.
terabyte128 said:
Will this work with the vzw moto x? I can't find the option on motorola's site.
Click to expand...
Click to collapse
me neither, can anyone point it out? thanks
Going to do this Ops forgot I unlocked my boot loader, do you think Motorola will figure it out
Oh I'm up in Canada too, we don't have insurance on our phones
Sent on my Moto X
I have the T-mobile version and do not see the option to add the extended warranty.
I talked to a service rep from motorola, apparently it's att exclusive right now at least until the other carriers get motomaker customization
EDIT: gonna buy this cool-looking case instead http://www.amazon.com/gp/r.html?R=1...ef=pe_385040_30332200_pe_309540_26725410_item
Thanks for the heads up gunny. This is a no brainer.
Sent from my XT1058 using XDA Premium 4 mobile app
terabyte128 said:
I talked to a service rep from motorola, apparently it's att exclusive right now at least until the other carriers get motomaker customization
EDIT: gonna buy this cool-looking case instead http://www.amazon.com/gp/r.html?R=1...ef=pe_385040_30332200_pe_309540_26725410_item
Click to expand...
Click to collapse
I can second this. I bought mine on Verizon Edge, so I may just "Edge Up" when they get Moto Maker. Unless there is a Nexus 5 on Big Red...
Only available to motomaker phones? That sucks
bfroehlich said:
I can second this. I bought mine on Verizon Edge, so I may just "Edge Up" when they get Moto Maker. Unless there is a Nexus 5 on Big Red...
Click to expand...
Click to collapse
Ouch. You're paying for Edge?
Also re Nexus on Verizon: never again
Ironically I dropped my Moto X on saturday and cracked the screen. I called the support number and told the CSR I have Accidental Damage Warranty. He asked my the IMEI number of the phone and verified my information for shipping etc.
I was then told about my choices regarding advanced replacement or regular. I chose advanced. 5-6 minutes after I got off the phone I got the RMA emails from fedex and a new code to remake the phone on motomaker.
I was never asked to pay the $39 deductible.
I had to pay up front for the phone but I expected that.
I'm sure the CSR processed this all wrong. I wonder if, when Motorola gets my phone back and they see it's damaged, I'll have a problem getting the advanced payment refunded.
I clearly stated twice that I have warranty coverage. Things could be interesting in a couple of days when Motorola gets my old phone.
I forgot to check out before and now it won't let me add it anymore, I'm assuming it's because I'm a day past 30 days. On the phone with India now.
_MetalHead_ said:
I forgot to check out before and now it won't let me add it anymore, I'm assuming it's because I'm a day past 30 days. On the phone with India now.
Click to expand...
Click to collapse
bummer. Hope you get it straightened out
gunnyman said:
bummer. Hope you get it straightened out
Click to expand...
Click to collapse
Well "John" from India just told me that even though I m past the 30 days I will still be able to add it. He said someone from Moto Maker support will call me back within 4 hours and they will take the order for me. Good news, but I must say I'm skeptical. We'll see if anyone actually calls back.
Sent from my XT1058 using XDA Premium 4 mobile app
_MetalHead_ said:
Well "John" from India just told me that even though I m past the 30 days I will still be able to add it. He said someone from Moto Maker support will call me back within 4 hours and they will take the order for me. Good news, but I must say I'm skeptical. We'll see if anyone actually calls back.
Sent from my XT1058 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Their record for calling back isn't exactly stellar I'm afraid.
My new phone is out for delivery. I'll update this thread with info regarding the refunded advance payment when I get it.
gunnyman said:
Their record for calling back isn't exactly stellar I'm afraid.
My new phone is out for delivery. I'll update this thread with info regarding the refunded advance payment when I get it.
Click to expand...
Click to collapse
Yeah I'm aware. I pressed him to just let me hold for the next representative but he said I couldn't. We shall see what happens.
Sent from my XT1058 using XDA Premium 4 mobile app
So he could've just been giving me the brush off and telling me what I wanted to hear, but I did a Moto live chat to see if i could send my plain white Moto X in for some customization,
mickeyd1488 said:
So he could've just been giving me the brush off and telling me what I wanted to hear, but I did a Moto live chat to see if i could send my plain white Moto X in for some customization,
Click to expand...
Click to collapse
I asked about swapping my 16gb for a 32gb and they said it's not possible unless I return it first. (then order a new phone)
I also chatted with Glenn - is he the only person working in live chat??:laugh:
Oh God, I hope this happens. I'm on Verizon, and wanted Moto Maker so much. But I really had to get a new phone because even after replacing the battery of my Droid X, the battery got bloated and overly hot. Yeah, it was possible to buy another replacement battery, but it was time to get a new phone anyways.
So if I'm reading OP correctly, it's not going to be an option yet, or even when Verizon gets Moto Maker, but Motorola may make it possible in the near future?
9996289653
meant2live218 said:
Oh God, I hope this happens. I'm on Verizon, and wanted Moto Maker so much. But I really had to get a new phone because even after replacing the battery of my Droid X, the battery got bloated and overly hot. Yeah, it was possible to buy another replacement battery, but it was time to get a new phone anyways.
So if I'm reading OP correctly, it's not going to be an option yet, or even when Verizon gets Moto Maker, but Motorola may make it possible in the near future?
Click to expand...
Click to collapse
That's what its sounds like from the guy I chatted with. He could just be saying it because he knows I want him to say there's a chance haha
mickeyd1488 said:
So he could've just been giving me the brush off and telling me what I wanted to hear, but I did a Moto live chat to see if i could send my plain white Moto X in for some customization,
Click to expand...
Click to collapse
Dude, I've been in sales my entire life.
He told you what you wanted to hear. You gave him a leading question. He neither confirmed nor denied but you accepted it. Sales/customer service= mental chess.
So, he has no idea. At all. None. That's what his answer means to those who speak the code
Sent from my XT1060 using Tapatalk
Yeah, this is just standard CS speak. I highly doubt it will happen.
By purchasing the item, you entered into a contact in which you agreed to what you purchased. They have no obligation to spend extra money on shipping and man hours to give you a free colored back plate. Would it be nice? yes. Will they do it? Doubtful.
Sent from my XT1058 using xda app-developers app
ar31791 said:
by purchasing the item, you entered into a contact in which you agreed to what you purchased. They have no obligation to spend extra money on shipping and man hours to give you a free colored back plate. Would it be nice? Yes. Will they do it? Doubtful.
Sent from my xt1058 using xda app-developers app
Click to expand...
Click to collapse
but they will try really hard to try and consider looking into it!
I was at a verizon store recently and the agent there (who admittedly may not know what he was talking about) was absolutely convinced that in the near future you would be able to mail in your moto x and have them modify it to get whatever customization you wanted OTHER than changing the memory, and went so far as to claim they would be providing prepaid envelopes to ship the phones in. I didn't even ask about this, he was just explaining how the phone customization will work for people who bought early or in stores.
Just thought I'd mention that here. Hopefully he'll be right.
I thought about buying a Moto X via moto maker at full price then just selling my current one on ebay, but I'd lose like $150 in the end, I'm not wanting to do that
deleted
Update: if you missed the $100 off sale yesterday, from now until Feb 14, Motorola is offering $70 off deal: http://cdn.motorola-2.com/us/en/motorola/xfon/v-day/touch-01/index-g4.html?utm_campaign=NA_US_ValentinesDay_Promotion&utm_content=Touch1_Owners&utm_medium=email&utm_source=motoemail&cid=ff9ffc3a87a311e3a15c12313800dcc1
Just for laughs-n-giggles, I'll give it a shot(even though I'm already registered with Moto and have their stuff).
EDIT: I got my code. -I don't know how to feel. Isn't this code meant for friends? I feel kind of bad.
freeintruth said:
Hi guys, a friend of mine from Motorola sent me a link for $50 coupon when you purchase Moto X. I already have this phone. So I do not need it. I honestly do not know how many times it can be redeemed.
Here is the link: https://mdsupport.custhelp.com/app/promo/register/email/[email protected]
Click to expand...
Click to collapse
I tried it and it said I should receive it shortly. Let's see if it comes through.
Sent from my Nexus 7 using xda app-developers app
freeintruth said:
Hi guys, a friend of mine from Motorola sent me a link for $50 coupon when you purchase Moto X. I already have this phone. So I do not need it. I honestly do not know how many times it can be redeemed.
Here is the link: https://mdsupport.custhelp.com/app/promo/register/email/[email protected]
Click to expand...
Click to collapse
I tried it. I got a message saying I'd receive an email shortly. Hope for the best (^^)
I tried afternoon and didn't receive any till now. Don't think it will work otherwise I would have got by now.
Sent from my XT1053 using Tapatalk
not working
i applied and no email
Let's see if I get a response
Edit: This is for a $50 off coupon to get a Moto X motomaker off contract...no thanks. Have an OG black one unlocked BL... no go. Thanks anyway.
Sent from my XT1055 using Tapatalk
Just received the code now. It works.
Sent from my Nexus 5 using xda app-developers app
Guys, sorry for the delay. I just called my friend and he told me that he just issued coupons...check your emails enjoy
Thanks for the coupon. I'll probably end up doing the white front / bamboo / blue accent model 32GB on Verizon
Got my code. Thank you very much.
freeintruth said:
Guys, sorry for the delay. I just called my friend and he told me that he just issued coupons...check your emails enjoy
Click to expand...
Click to collapse
Thanks got the coupon ...will buy the ebony back tomorrow
Sent from my C6806 using Tapatalk
I just got my code a few hours ago (^^) Thanks so much for sharing this with everyone.
Aeroman787 said:
Thanks for the coupon. I'll probably end up doing the white front / bamboo / blue accent model 32GB on Verizon
Click to expand...
Click to collapse
Once you get your bamboo one, could you please post it? wish they had it back in sep
Sure, I'll post it in the main "Show us your motomaker..." thread when it gets here. Wasn't expecting the $33 MN sales tax, but Motorola has a "presence" or "nexus" in the state I guess.
Im still within my 14 days, do you think theyll apply this to a past order?
Thanks to OP and his friend! Just ordered a Moto x dev edition. My incredible was getting long in the tooth and now I get to keep my unlimited plan.
justinisloco said:
Im still within my 14 days, do you think theyll apply this to a past order?
Click to expand...
Click to collapse
No, I have called to ask about this in the past. You'll have to request a RMA for your current X and order a new one.
kbluhm said:
No, I have called to ask about this in the past. You'll have to request a RMA for your current X and order a new one.
Click to expand...
Click to collapse
How much of a pain is that?
Sent from my XT1053 using Tapatalk
justinisloco said:
How much of a pain is that?
Sent from my XT1053 using Tapatalk
Click to expand...
Click to collapse
Not a terrible pain, just waiting is all. I would order the new one asap and then wait to request an RMA on the very last day you're able to, or when you get your new device... it should take a couple days to get the RMA label. You should hopefully get the new one before having to send the old one back. Then use the Motorola Migrate app to easily transfer everything over... and not have to be without a phone.
so both me and my brother have gotten new 2014 Moto X's from asurion as replacements for our OG ones. Asurion says the first gen moto x has been discontinued. You can also get your custom one replaced if you have them transfer you to the in store replacement/corporate services department. these guys are the only ones that can order brand new custom moto x's from motorola. you heard right, not a refurb, a new phone made to order. they use the moto maker site.
i was able to grab a new leather version and my brother got a wood version. $100 deductible and a brand new upgrade
Legacystar said:
so both me and my brother have gotten new 2014 Moto X's from asurion as replacements for our OG ones. Asurion says the first gen moto x has been discontinued. You can also get your custom one replaced if you have them transfer you to the in store replacement/corporate services department. these guys are the only ones that can order brand new custom moto x's from motorola. you heard right, not a refurb, a new phone made to order. they use the moto maker site.
i was able to grab a new leather version and my brother got a wood version. $100 deductible and a brand new upgrade
Click to expand...
Click to collapse
Like a brand new 2013 moto x, or just a 2014 one?
kdog350 said:
Like a brand new 2013 moto x, or just a 2014 one?
Click to expand...
Click to collapse
the new gen 2 moto x. the bigger better one.
How did you go about making this happen? My 2013 is starting to crop up some issues, so if I can get a replacement (upgrade), I'd love to.
well if you have asurion as your insurance then it's easy. fist you gotta "lose" or "break" your phone. then call asurion on the phone, start a claim and they should inform you that your device is no longer made and that you will be getting a gen 2 moto x in black or white. if you had a custom moto x from last year, then there is an extra step you need to do to get a custom one. request to speak to the in store replacement/ corporate services department. this step is a pain because the people on the front line have little knowledge, but just get them to transfer you to them and they are much more helpful.
I predict a high insurance fraud activity level coming. ?
definitely not encouraging fraud. i've never used my insurance in 6 years.
Legacystar said:
fist you gotta "lose" or "break" your phone.
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Legacystar said:
definitely not encouraging fraud.
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Your wording here is contradictory.
I'm not a fan of doing things the wrong way. I hope that people don't commit insurance fraud over this. The main takeaway that people should get from your posts is that, should their custom Moto X need replacement via insurance, the customer should ask to be redirected to a specific line to get a Moto Maker replacement as opposed to just a black or white model.
Good thing I'm not wasting money on insurance, I'd be mad if they sent me a 2014 Moto X.
Sent from my XT1060 using XDA Free mobile app
Having owned the 2013 moto x since November of last year and just buying the 2014 X, I'd rather keep my 2013 over the new one. So tomorrow I'm returning the new one.
Sent from my Moto X
REDFOCZ said:
Having owned the 2013 moto x since November of last year and just buying the 2014 X, I'd rather keep my 2013 over the new one. So tomorrow I'm returning the new one.
Sent from my Moto X
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Just curious, what don't you like about it?
Sent from my XT1060
rocketsaucev2 said:
Just curious, what don't you like about it?
Sent from my XT1060
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Honestly, just the size of the phone and the feel in hand compared to the original one.
Sent from my Moto X
REDFOCZ said:
Honestly, just the size of the phone and the feel in hand compared to the original one.
Sent from my Moto X
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I've been wresting with upgrading to a larger phone and played with a new moto X in a Verizon store but it's hard to get a good feel with that security thing stuck on the back, and I felt the dimple was weird compared to the original
Sent from my XT1060
It was the same thing for me, I ended up pulling the trigger and got the phone. But I don't like the larger foot print off the device.
Sent from my Moto X
I'm loving the new one. It has a gorgeous screen, I still like the size of the old one but honestly the 2013 model is getting sluggish. The new one is the fastest phone I've ever used, its incredible
oh this is great, i just cracked my screen 2 days ago at work. I just got off the phone with them and they said i was getting the 2nd Gen Moto X. I was very surprised when the lady told me that. She asked for the colors my current Moto x(2013) was and she just replicated it to the new one. I don't mind a newer model, just hope the larger size doesn't turn me away.
savini72 said:
oh this is great, i just cracked my screen 2 days ago at work. I just got off the phone with them and they said i was getting the 2nd Gen Moto X. I was very surprised when the lady told me that. She asked for the colors my current Moto x(2013) was and she just replicated it to the new one. I don't mind a newer model, just hope the larger size doesn't turn me away.
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Did you have to speak to the corporate services department
Legacystar said:
Did you have to speak to the corporate services department
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I believe so. I got transferred once because it was the motomaker X and not the black or white one. The told me that they discontinued the OG and were giving me the 2 gen instead.
Only thing that i didn't like is that the Asurion people gave me a order # , but motorola cannot connect it to my gmail account. so to get the tracking info, I have to do a chat or call them. Asurion told me it would be delivered Nov. 2nd and motorola is telling me 2-4 weeks...
Edit: okay so i was jsut on the phone with motorola to see if i could get a tracking # just because. they were not allowed to provide me with any information because Asurion is the one who purchases the phone and send it to you. The said they had my Name for the order and my address correct and that the phone would be sent to ME, but they could not provide me with anything other than that. No time frame other than "Before 4 weeks" and he couldnt tell em anything else becasue Asurion is the billing address/name just and FYI
savini72 said:
I believe so. I got transferred once because it was the motomaker X and not the black or white one. The told me that they discontinued the OG and were giving me the 2 gen instead.
Only thing that i didn't like is that the Asurion people gave me a order # , but motorola cannot connect it to my gmail account. so to get the tracking info, I have to do a chat or call them. Asurion told me it would be delivered Nov. 2nd and motorola is telling me 2-4 weeks...
Edit: okay so i was jsut on the phone with motorola to see if i could get a tracking # just because. they were not allowed to provide me with any information because Asurion is the one who purchases the phone and send it to you. The said they had my Name for the order and my address correct and that the phone would be sent to ME, but they could not provide me with anything other than that. No time frame other than "Before 4 weeks" and he couldnt tell em anything else becasue Asurion is the billing address/name just and FYI
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My brother was able to get the tracking number by simply giving the rep on the online chat the order number. May just keep trying till you get someone thats helpful. Did you get a 32gb? I've hears Motorola is having delays with 32gb.
Legacystar said:
My brother was able to get the tracking number by simply giving the rep on the online chat the order number. May just keep trying till you get someone thats helpful. Did you get a 32gb? I've hears Motorola is having delays with 32gb.
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the online chat guy told me that he didnt have the option to give me a order #, and yeah a 32 gb. i asked for it to be shipped sooner than later because i will be away and dont want it sitting on my front porch or somewhere