[Q] Green Dots Screen Problem Galaxy S4 - Galaxy S 4 Q&A, Help & Troubleshooting

I bought a Galaxy S4 i9505, and update it to the latest firmware 4.2.2. After 7 days of usage, some green and black dots appear in the screen and they are blinking randomly on the screen (Please see the attached screenshot. The site uploaded the images in very low resolution and think the dots cannot be seen).
I think is a software problem, because it also appears in the screenshots.
Did anyone see this problem before?
P.S. I have already done a factory reset but the green dots problem still remained

galaxiasS4 said:
I bought a Galaxy S4 i9505, and update it to the latest firmware 4.2.2. After 7 days of usage, some green and black dots appear in the screen and they are blinking randomly on the screen (Please see the attached screenshot. The site uploaded the images in very low resolution and think the dots cannot be seen).
I think is a software problem, because it also appears in the screenshots.
Did anyone see this problem before?
Click to expand...
Click to collapse
I think that u have Deadpixels. Try a pixel test from the app store.

Tunestwo said:
I think that u have Deadpixels. Try a pixel test from the app store.
Click to expand...
Click to collapse
Thank you for your quick response. I don't think they are dead pixels because they are appearing in the screenshots. If they were dead pixels they will not be able to appear in the screenshots because this is a hardware problem. Isn't it?
i.e Think about your computer and PrinScreen Button. If you have a dead pixel on your monitor it never appears in the print screen picture.
Also, these dots are randomly produced anywhere and they are blinking all the time.

galaxiasS4 said:
Thank you for your quick response. I don't think they are dead pixels because they are appearing in the screenshots. If they were dead pixels they will not be able to appear in the screenshots because this is a hardware problem. Isn't it?
i.e Think about your computer and PrinScreen Button. If you have a dead pixel on your monitor it never appears in the print screen picture.
Also, these dots are randomly produced anywhere and they are blinking all the time.
Click to expand...
Click to collapse
Yep that was a derp reaction of me....sorry can't help u further. Did u tried flashing a rom?

Hi there,
I have the exact same problem currently running 4.3 XXUEMI8, however it has been a problem since I bought the phone brand new from stock.
Refer to screen shot attached, where the pixels are clearly visible at 1:1 zoom.
The green and red pixels are also very visible when viewing YouTube videos or anywhere that is displayed as solid BLACK or WHITE.
Did you ever find a resolution?
Here is a link to a full resolution image (XDA image uploader masks the pixels on resize): osiris-developments.co.nz/temp/Screenshot_2013-10-09-15-59-39.png

OSiRiSNZ said:
Hi there,
I have the exact same problem currently running 4.3 XXUEMI8, however it has been a problem since I bought the phone brand new from stock.
Refer to screen shot attached, where the pixels are clearly visible at 1:1 zoom.
The green and red pixels are also very visible when viewing YouTube videos or anywhere that is displayed as solid BLACK or WHITE.
Did you ever find a resolution?
Here is a link to a full resolution image (XDA image uploader masks the pixels on resize): osiris-developments.co.nz/temp/Screenshot_2013-10-09-15-59-39.png
Click to expand...
Click to collapse
ohh! I am so sorry about that. Exactly the same problem. Also, when I took pictures, they were fine, but when I made video calls, I saw the dots to my pc screen. I thought is like a VGA problem. If so, the damage is very huge, and maybe the motherboard needs to be replaced.
I didn't find any solution, so I sent the phone for a repair. A month passed, no news yet. I suggest you to return the phone as soon as possible!!
When I have news, I will write back to you.

Just to follow up on this, phone was replaced under warranty. Samsung did not specify what exactly was repaired, however it was turned around in about 3 working days.
I have since moved to the G900F anyway

Related

Galaxy S I9000 screen problem

Suddenly the screen of my "samsung galaxy's" seens to lost resolution, looks blurred and weak colors.
It looks like when changing the resolution of a monitor to display fewer colors.
Please can any good soul help me?
completing information
I also noticed that the button used to end the call, it seems
orange and not red as it should.
I restored the settings but not solved the problem. I'll try to flash the rom again to see if it works, but seems to be a hardware problem that appeared out of nowhere
rodrigoresende said:
Suddenly the screen of my "samsung galaxy's" seens to lost resolution, looks blurred and weak colors.
It looks like when changing the resolution of a monitor to display fewer colors.
Please can any good soul help me?
Click to expand...
Click to collapse
That do not sound so good. Looks like a hardware failure to me. Do you have the screen on full brightness all the time? Perhaps you could try changing display density in build.prop and reboot. How long do you have your sgs?
Sent from my GT-I9000 using XDA App
Galaxy S screen problem fault
I am having the same problem. Vodafone Australia stock.
The screen has lost its clarity.
Actually, it appears as though every 2nd horizontal line has been lost - this is quite evident when you scroll through a list that has dividing lines (Eg. Scroll through settings - the separator lines alternate visibly as you scroll).
I've had the i9000 for just under 4 weeks and this fault occurred without any reason (not dropped, no water damage, not exposed to heat, etc). The phone was fine one minute and then the next, it became blurry.
The colours all look flat, the background is no longer crisp black, it is light black/grey as if the LCD that had its brightness settings turned up too high.
Also, tried upgrading Android to 2.2 (from 2.1) and that didn't help. This fault appears to be a hardware fault - you can see the loss of resolution when the Galaxy S logo appears when you first turn the phone on (before Android boots). Look at any curved text/lines and you will see that it appears with jagged lines.
Don't waste your time doing the factory reset, upgrades, etc... It is a hardware fault. I spent a bit of time running the screen through the LCD tests " *#*#0*#*#* " and downloading DPI checkers, etc.. The LCD test shows the solid Red, Green and Blue are ok, as was the dimming test.
The image looks grainy as if it was displayed in the wrong or low resolution. It looks like an old school CRT screen at VGA resolution - almost pixelated.
I have installed the Aries bootloader and the small font text displayed also looks grainy and very hard to read.
Have a look at the two images I've attached.
Real shame, I was starting to get attached to this phone.
PDA: I9000HVJP4
PHONE: I9000HVJP3
CSC: I9000VAUJP4
Build info: 2010.11
VT
First step would be to backup and do a factory reset for any major problem .
jje
I already tried that and it did not help.
JJEgan said:
First step would be to backup and do a factory reset for any major problem .
jje
Click to expand...
Click to collapse
Don't waste your time. If you got warranty, you are going to get a new Screen or perhaps a new phone. Go for it.
rodrigoresende said:
Suddenly the screen of my "samsung galaxy's" seens to lost resolution, looks blurred and weak colors.
It looks like when changing the resolution of a monitor to display fewer colors.
Please can any good soul help me?
Click to expand...
Click to collapse
Did you changed kernel? which kernel are you on?
I had a similar experience (not so bad) when trying some kernel with sharpness and color fixes.
You could try flashing hardcore's speedmod k13c Kernel, it also has some sharpness and color fixes but his work very good.
i don't have thi problem
I have the same problem, just purchased a i9000 four days ago, and it fail after 30 minutes of use .
It si very strange, because if i zoom a image, it will also enlarge the banding gradients (like if the image was low quality)
THe problem only appears wirh dark colors, strong colores dont have any problems.
this sounds like a display problem
doing what was said dhiru1602
dhiru1602 said:
Don't waste your time. If you got warranty, you are going to get a new Screen or perhaps a new phone. Go for it.
Click to expand...
Click to collapse

Galaxy Note Dead White Pixel (on grey background)

Hi all ! I recently bought a Galaxy note and was really happy with it. But recently I was reading a mail in the inbuilt mail client (not gmail) and had the background color set as grey and I see a tiny white dead pixel in the bottom half of the screen. I then performed the screen test with the RGB colors from the service menu but in all three screens its not visible. Its visible only on grey backgrounds not even visible on black background. Can any body else test this and confirm !!!.
Instructions: Configure the mail client in the phone (if not already configured) and open any mail and set the background color to grey. Zoom the mail as far as possible so as to see only the background and not any mail text. and check the whole screen for any stuck pixels from a distance of about 5-7 inches.
Please Check the pic !!!
Hello,
Can you please take a picture by a camera or so, as i think it gonna be easier for people to help you and to see exactly what do you mean.
I ve added the PICTURE now !
I have the same. I was considering to return it but I see the pixel not often at all.
Only on certain background...
tried to use screen test...gray background but nothing...
can you still exchange it ? Just tell them it keeps rebooting when in the middle of calls...works fro me...
More user please comment?
Sent from my GT-N7000 using XDA App
Checked... slightly hue change on right side but no stuck or dead pixel...
Checked mine and don't have any dead pixels or tint/hue problems. Screen seems perfect so far *knocks on wood*. HK white version of the phone.
Check to make sure your dead white pixel doesn't move when you scroll the gray background. I saw something that I thought looked just like yours when I opened up Pandora for the first time because it has a gray background when your entering your login info but I noticed when I scrolled up and down the tiny white pixel was moving as well and was completely gone when I scrolled it off the screen.
Twohothardware said:
Check to make sure your dead white pixel doesn't move when you scroll the gray background. I saw something that I thought looked just like yours when I opened up Pandora for the first time because it has a gray background when your entering your login info but I noticed when I scrolled up and down the tiny white pixel was moving as well and was completely gone when I scrolled it off the screen.
Click to expand...
Click to collapse
Sadly mine doesnt move
alexd83 said:
I have the same. I was considering to return it but I see the pixel not often at all.
Only on certain background...
Click to expand...
Click to collapse
Do you also have it on the bottom half of the screen, a little of the centre ?
return it back...this pricey phone should be perfect !!!
hi
Hi I too have this problem. *#0*# When I did the screen test; only green on the screen looks.And the gray screen appears normally please help
up
up please ....
ankydu said:
Sadly mine doesnt move
Click to expand...
Click to collapse
Suggest you return it. It should have at least one year's worth of Samsung warranty and depending on how you bought the phone (outright or through a carrier contract) they might be more generous as well.
And also mention that you bought this device for the screen and have a sharp eye for screen defects (because you are creative with the S-Pen? Hah!) and they may be more willing to offer an exchange or repair.
By the way it may also depend on which country you're in...
I got such a problem either.My phone had one dead pixel which is always black.And that happaned almost in 10 days after I've bought it.
I know it has 2 years of factory warranty and contacted with service.One of the technicians are a friend of mine and he told us not to give it to the service for just one dead pixel.One pixel is off the warranty until 5 and even it is 5 and the services agrees to change the panel,the phone couldn't be assembled as good as it used to be.So I decided not the see the dead pixel.
I have same issue
there is a reversed color pixel in my galaxy note display
it's visible in most background colors and just invisible in red and black back color.
this pixel is red in most times.
mines blue top right corner and you cab only see it when your screen goes in sleep mode
Sent from my GT-N7000 using XDA
Try rapidly changing colors on screen it helps the stuck pixel to come back to life if it's really a stuck pixel. Never get only your screen replaced it's real bad, most of them don't fit the screen proper, dust gets in and it'll irritate you more than the current stuck pixel. Get the phone completely replaced if you can. 1 stuck pixel is mostly ignored under warranty terms, but give it a try

Galaxy s4 - dead pixel?

I bought my galaxy s4 few days ago from private store. Yesterday i notice a green dot which seems like a stuck pixel, however from what i have read i understand that OLED screen doesn't have stuck pixels. I tried to run fix and detect dead pixel from the store but it didn't work. It seems to appear on ceratins color like white grey yellow and ironically green. On blue, red and purple however it looks all normal. Today after i received some push update from whatsapp it suddenly disappear and all looks great but when i tried to load video from youtube it returned. I can barly notice this dot in the daily use, it appears more strongly when i watch videos.
here's some photos:
about the warranty - I bought it from private store and in their policy they said they don't cover problems in the touch screen\ inner screen, but only manufacturer fault. Also in the offical samsung website it's written that only from 3+ dead pixel a phone device will be replaced:
what do you think i should do?
howfunny22 said:
what do you think i should do?
Click to expand...
Click to collapse
Live with it.

red blured dot coming on screen

suddenly from today i noticed a red blured spot on my moto x style screen, which can be seen only on dark background like black and blue. You can see the attched screenshot. is this a problem with my lcd display? my phone is waranty so should i take my phone to service centre for any hardware problem?
Weird... I noticed the same exact thing for the last few days, in the same exact spot. I googled and got to this post.
I'm hoping its a sensor of some sort that can be turned off, but I'm pessimistic.
I chatted with support and they didn't seem to know what it was. Cleared cache, did a reset... didn't fix it. They've left me with send in and get repaired or get a replacement option. Ridiculous.
Um, is this a joke post? You took a screenshot of a hardware issue, screenshots are software. Only you will be able to see that, take a actual photo if you want us to see it. lol
Yeah, I noticed that too lol. However, the dot we are seeing is in the middle bottom half of the screen. Its def hardware related.
I'm currently facing this same issue. It appears 2/3rds from the top of the screen, directly in the center.
Hmm... this is starting to really piss me off. I''m readying myself to send in my device to repair.
Delete
Here is a screenshot of the red blurry dot. Nevermind the white dot as it's the light from my webcam...
https://drive.google.com/file/d/0B-rrZ_OxzkprUFJRamRpa2R0RVE/view
You guys stock? I wonder if a custom ROM would solve it?
Yeah, I'm stock, unrooted.
I was just told by a chat rep that they are actually aware of this issue and its been escalated to a higher team. Take that for what you will...
I see a blue spot on a black black ground..... thats really weird
prakashdiwakar said:
suddenly from today i noticed a red blured spot on my moto x style screen, which can be seen only on dark background like black and blue. You can see the attched screenshot. is this a problem with my lcd display? my phone is waranty so should i take my phone to service centre for any hardware problem?
Click to expand...
Click to collapse
I had read online about people reporting blue and red spots on dark backgrounds... but not a whole lot of why or how it was fixed. I mailed my phone to be repaired...

Weird issue on the screen

This issue appeared after I install (via fastboot) the latest version with the December patch. Basically, what's on the top line of the screen appears on the bottom line. This also happens with LOS 14.1. Has anyone had this problem? What could it be?
alexandreantunez said:
This issue appeared after I install (via fastboot) the latest version with the December patch. Basically, what's on the top line of the screen appears on the bottom line. This also happens with LOS 14.1. Has anyone had this problem? What could it be?
Click to expand...
Click to collapse
I don't see something... Did you mean screen burn issue? Have you more examples?
strongst said:
I don't see something... Did you mean screen burn issue? Have you more examples?
Click to expand...
Click to collapse
It looks like the screen shot doesn't show the full screen. I've just uploaded some photos. Please look at the top and the bottom lines of the screen in such shots.
alexandreantunez said:
It looks like the screen shot doesn't show the full screen. I've just uploaded some photos. Please look at the top and the bottom lines of the screen in such shots.
Click to expand...
Click to collapse
It doesn't seem to be software or ROM issue,
Still, If you are confused and think it's software issue,
Take screenshot and move it to another device, if it's shown alright in other device, then ROM/software is okay..
For hardware issue,
Display looks good in photo,
may be disassembling and reassembling display can do work, but there is many things inside hardware, can't say..
____Mdd said:
It doesn't seem to be software or ROM issue,
Still, If you are confused and think it's software issue,
Take screenshot and move it to another device, if it's shown alright in other device, then ROM/software is okay..
For hardware issue,
Display looks good in photo,
may be disassembling and reassembling display can do work.
Click to expand...
Click to collapse
I did what you've suggested and the screenshot showed up alright in other device. I've just noticed that sometimes the issue disappear. Thanks!
I don't know if there is a connection or it was a coincidence but the issue appeared after I turned the OS of my computer from 32-bit to 64-bit. I'll try to flash the stock rom on another computer.
I've just find out that if I put the brightness in the maximum (or next to that) the issue go away. ?
I am facing the same issue. My Moto g4 plus is running on Android nougat. The top lines appearing on the bottom of the screen (below the navigation bar). I don't think it's a hardware problem because the lines disappear automatically and again reappear after some time. Pls help.
Same issue here....
There's this app on Playstore called Screen Overlays,
I made a white stripe on top of the status bar and one on the navigation bar,
And the issue,which usually is white stripes on black screens is kinda solved,
It will be a temporary solution,
Since the Oreo update will prevent overlaying apps from being active

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