Earpiece/Receiver stopped working after 4.3 update - Nexus 4 Q&A, Help & Troubleshooting

Hi all,
Just wondering if anyone else has been experiencing this issue?
Right after the 4.3 update I can no longer hear anything out of the earpiece speaker.
Wired headsets and speakerphone work fine. But, can no longer hear the phone ringing or hear anyone on the other end.
There are a few people reporting this problem on the google products page:
http://productforums.google.com/forum/#!topic/mobile/BCbvAa_74co
I have tried rebooting and Factory Restore.
Phone has never been rooted/unlocked or modified in any way.
Thanks

Same happened to me and i also stumbled across that thread. I am using soundabout as a temporary fix and so far it has been fine. Hopefully there will be a more official fix soon.

Related

Earphones mic too low issue on stock

When using a wired headset I practically have to scream for the other person to hear me. Looks like a number of people have reported the issue here as well: https://code.google.com/p/android/issues/detail?id=41860
Has anyone else had this issue? Has anyone found a fix for it?
EDIT: I called T-mobile tech support and they reset some **** on their end and I rebooted my phone and now my problem is gone. Not sure how it got fixed but it is now.

[Q] Mic cutting out repeatedly

Searched through most everywhere and found very few references to mic problems, but no solutions. My mic keeps dropping out during calls (not always, but often). If I switch to speakerphone the other end can hear me fine. It didn't do this for the first couple of weeks (month?), but then it happened 2-3 times in a row so I don't think it's a Sprint or tower issue. Now it's fairly regular.
I'm still stock, not rooted, so I may try doing a factory reset first, but this sure sounds like a hardware problem. But what confuses me is the speakerphone mic working. I thought the S4 only had one mic. If so, then it could be a software issue. Can anyone confirm it uses only one mic?
Thanks,
Greg

[Q] Earpiece does not work: cannot hear calls

The earpiece on my Galaxy S4 (SPH-L720) does not work, so I cannot hear calls (or any other audio that uses the earpiece). The other person on the call can hear me fine and speakerphone and headphones work. I bought the phone used, so it seems like it would be a hardware problem, except for the fact that I am able to make it work by opening HwModuleTest (dial *#0*#) and pressing the receiver button. This creates a tone through the earpiece and the problem goes away until for a while, only to come back at seemingly random intervals, or when I reboot. All this was happening with the stock firmware (4.4.2).
I then switched to CyanogenMod 11 M12 (4.4.4), because I do not like the stock OS and because I hoped it might solve this problem. Unfortunately, the problem still remains, but I now have no way to mitigate it at all because CyanogenMod does not have HwModuleTest or something similar as far as I know.
I found a few similar problems on the internet, but they were are either unresolved or the solution did not work for me. A common cause was that the phone falsely detected that headphones were plugged in, but I don't think this is the problem because I used the SoundAbout app (as recommended in one case) to force the use of the earpiece and this did not fix the problem.
I was wondering if anyone had experienced the same problem or has any ideas of you to solve it. Thanks.I was wondering if anyone had experienced the same problem or has any ideas of you to solve it. Thanks.
Bump. Does anyone ever heard of this problem before?

[Q] Help---people can't hear me

I had an issue with my LG G2 where people can't hear me when I call them. If I turn on speakerphone, they can usually hear me then. So I exchanged my G2 for a new one. Same problem now. About every 5th call or so, people can't hear me. It's driving me nuts. Could there be some software that's messing things up? I have google voice installed, and while most of the calls in question are GV calls, not all of them are. Just called someone now from my regular number and they couldn't hear me. Anyone have any tips or even advice on how I can tackle this?
Running latest Android updates and apps always, no root. Verizon. Calls placed from random locations (and even different states).
I am having the same issue. There are a couple of things I have tried. The most promising is to turn off Google hotword detection on every screen.
You can also try turning off the Privacy Keeper and Voice Enhancement in Call Settings. If any of this works for you, or you find and answer, let me know!
eepyikes said:
I had an issue with my LG G2 where people can't hear me when I call them. If I turn on speakerphone, they can usually hear me then. So I exchanged my G2 for a new one. Same problem now. About every 5th call or so, people can't hear me. It's driving me nuts. Could there be some software that's messing things up? I have google voice installed, and while most of the calls in question are GV calls, not all of them are. Just called someone now from my regular number and they couldn't hear me. Anyone have any tips or even advice on how I can tackle this?
Running latest Android updates and apps always, no root. Verizon. Calls placed from random locations (and even different states).
Click to expand...
Click to collapse
Having the same issue with 2 lines, same LG G2 phone. Called Verizon, was told it sounds like a hardware issue. I'm thinking it's something to do with their Android update personally.
Had exact same issue and took phone to repair center. They said it was mic issue. They ended up replacing the entire phone but guess what - issue is still there on new phone.
Sent from my LG-D802
I've seen this issue on many forums and with the number of people that are having the problem, it has to be either LG flaw or a software issue. I'm trying turning off the ok google, noise cancellation, and privacy keeper. But I'm pretty sure I tried those on the last phone with the same results.
Just to make sure we're all having the same issue, you can be heard once you turn on speakerphone, correct?
Update on this: Still having the issue after disabling ok google hotword..
eepyikes said:
Just to make sure we're all having the same issue, you can be heard once you turn on speakerphone, correct?
Click to expand...
Click to collapse
I read your reply some time ago but didn't answer because I had no answer.
Today the bug appeared again so I turned on speakerphone like you said. Guess what, they could then hear me!
Thanks for the tip @eepyikes, its a good workaround but lets hope for a proper solution.
Sent from my LG-D802
Any of you with this issue also have a Pebble or other type of smart watch?
I've noticed the same problem but the issue goes away when my Pebble isn't actively paired.
cahiatt said:
Any of you with this issue also have a Pebble or other type of smart watch?
I've noticed the same problem but the issue goes away when my Pebble isn't actively paired.
Click to expand...
Click to collapse
-Correction- I hadn't had this issue since I disconnected my Pebble about 10 days back. It came back today when I made a call. What I noticed today is.......
When I switched to the speakerphone the person still couldn't hear me very well. Switching back to mic the problem is still there. But when I turned on my BT headset the audio was fine. Switching back to the phone mic from the BT the problem cleared up.
Did a test call initiating the call on the BT headset and had the same audio problem through BT. Switching back to the phone mic or speakerphone cleared it up.
Initiated another call on the speakerphone. Same audio problem. Switched to BT and it cleared up again. Switched back to the phone mic and it was still fine.
Seems the issue is there when initiating the call on BT, mic or speakerphone but switching from BT to the phone or phone to BT clears it up. I'm on a D801 (TMO) and first noticed this about three weeks back.
Rebooting the phone seemed to clear it up at least for the short term. I just noticed that the Google search app updated on the phone about two/three weeks back. Seems about the same time I started noticing the issue.
I had a backup of Google search 4.1.29 from back in January. Just restored that version and blocked it from updating to see if the issue comes back again.
Interesting to see this is also on the d802. Mine is the VS980.
The 13qcelp trick does not fix it. So tired of this!
Any other tricks out there??
Happened twice in one day. New record for me. Sick of people saying "hello?? Anyone there??? Hello??" until i turn speakers on. With speakers sound is horrible so really annoying! Wonder if issue will happen with AOSP/CM roms.....
Sent from my LG-D802

LG G2 Microphone problem, please help

There is probably an answer to this problem somewhere already but I haven't managed to find one that solves it for me so I decided to open a thread here incase someone could help me before I rip my hair off.
The problem is that my voice is completely silent in the opposite end during a phone call but when I turn on speakerphone it works perfectly fine, it also works fine when I use a headset even if it doesn't have an own microphone. So this makes me think it's more of a software than hardware problem as the microphone is obviously working?
One thing that is so weird is that when I plug in a headset without a mic, everything works as it should, then when I pull out the headset it continues to work as it should, not only on speakerphone, even if I end the call and make a new one it still works but after a while the problem is there again.
What I've tried to do to solve the problem:
Factory reset twice
Updated to latest OS
Cleaned the holes
I'm forever grateful to the one who helps me solve this.
is there an solution?

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