GUYS I NEED HELP
Im living in Mexico City, One month a go, I Bought a Samsung Galaxy S4 device on a Mexican Web Site.
When my device arrived, I notice that this device was made for the Arabic market, but I hadn´t any problem I insert the SIM card, and everything was running ok.
3 weeks a go unfortunatly, I broke the Display, you can not notice damage, but just a line. And all the functions are working allright, I can receive calls, and messages, But I cant see a thing.
I took my device to samsung workshop, and after 3 weeks they said that they cann not repair my device, because the display they have on stock dont fit. So they say tha i must to contact Arabic Samsung to ask for help.
I need your help in order to find a web site where I could buy this especific complete display.
Please help me I need an advice
Thnx
fabiosantino said:
GUYS I NEED HELP
Im living in Mexico City, One month a go, I Bought a Samsung Galaxy S4 device on a Mexican Web Site.
When my device arrived, I notice that this device was made for the Arabic market, but I hadn´t any problem I insert the SIM card, and everything was running ok.
3 weeks a go unfortunatly, I broke the Display, you can not notice damage, but just a line. And all the functions are working allright, I can receive calls, and messages, But I cant see a thing.
I took my device to samsung workshop, and after 3 weeks they said that they cann not repair my device, because the display they have on stock dont fit. So they say tha i must to contact Arabic Samsung to ask for help.
I need your help in order to find a web site where I could buy this especific complete display.
Please help me I need an advice
Thnx
Click to expand...
Click to collapse
I have exactly the same issue. How did you end up fixing your phone??????
Related
hi guys please help me..
i use Omnia 2 i8000 mobile
I was on a cal and suddenly it ended up.then i saw tat thr was no network.dono y all of a sudden my network went down.thn restarted the phone many times and stil the status shows as 'Phone Off'......after tat i had hard resetted the phone.stil my phone does not recognize the network signals..i dono wat to do.is it any hardware problem in my phone or i hav to do anything with internal softwares....
please help me to solve tis.im so worryin abt tis problem..........
Only for Info, I life in Germany and my english is only the one which I learned at school maybe 20 years ago.
Hi everybody,
perhaps somebody can help me, too. I've similar the same problem like Sridhar Rajan. My network signal lost the most time.
I bought my I8000 (second hand) by the net a few month ago. First time I think everything is o.k. till I recognized that nobody call me. The look on the phone, let me see that I have no network signal most time at different places outside and inside.
So I take a e-mail to the Samsung-Support. They communicate me that I take a Full reset with the *2767*3855# Code. So I do so, but nothing happens. At the second time I give it to the Service-Center in my town. After 2 month it came back to me, not repaired with the notice that the phone comes from Malaysia and Samsung give no garanty in such a fall. I take another try an send it to another Service of Samsung. 2 weeks later it comes back with the notice, not repaired because the phone is not for the european market.
I read a lot of threads in many foren, but the right answer for my problem i didn't found. I read that somebody change the mainboard and everything was o.k. Somebody use the wrong hole on the phone for reset and damaged the antenna. Perhaps the old owner do so, but now I have change the antenna to a new one and it's not better.
I flash the Software/Firmware from WM 6.5 (so I bought it) to WM 6.1, to Android Froyo an at this time to WM 6.5.3.
The first Software was I8000NXXIJ9 (WM 6.5), than I8000NXXJJ1 (WM 6.5) (latest for the european market), than I8000XXIH5 (WM 6.1) and today the I8000NXXJE1 (WM 6.5.3).
At this time I didn't now, what I can do also.
What is the different for a phone which ist for the european market and which not. I think it is a Quad-Band-Phone which worked at the most places in the world.
Thx
AlphaIngo
I bought a used phone from internet website, its worked great and it was locked on T-mobile UK. I got it unlocked from fastgsm and used my tesco sim with the phone.
The phone worked great for couple of days and on the third day it worked upto 11am (that is when i made the last call on the phone) and after that i am getting 00:00 Ended every time i press call even to voice mail.
it does not call anyone no texts either and when someone calls me it says the phone is switched off.
Steps i have taken to fix the issue:
I have swapped different sim cards.
i reset my phone through settings and diagnosis code.
I have updated the firmware to the 7740
I have installed a new unbranded UK retail firmware. its still running this firmware.
I have checked if the imei is blocked or stolen or something on a few websites nothing came up.
I have searched XDA to see if someone else has this problem and there are quite a few people here with the same problem but no solution.
I need help i have no idea what to do next
everything else on the phone works great no problems wlan connection keeps it connected and all the other features are fine its just the phone calls and text msgs which i cannot send or receive.
i have tested my sim on other phone it seems to be fine.
Please help i am not sure what to do next.
thank you and regards
Call Samsung support.
I've got a very similar problem - I can access the internet with my SIM but I can't make a call or send a text.
Omnia 7 - originally on orange but unlocked.
Any help appreciated.
ok then xda cant help me with this problem lets see if samsung support can do something about it. i have called them and i am taking the phone to their service center.
wish me luck i will report back if there is any news for other people with similar problem.
I have the same problem. Ive done almost all the steps as you have. Im beginning to think that its a hardware related problem. Maybe the sim-reader.. Well, i bought another phone but I hope to fix it anyway. I'll be back to check your progress in the matter.. gl
I can also contribute that I did the unlock via fastgsm.. (without any errors) And that may be the cause. But 1 thing is different though, I could never make any calls at all. You said that u were making calls.. I had a very long email conversation with fastgsm that ended with him not responding to me at all. But that was some time ago and I deleted the emails.. Not that I think it would help. Now I use the phone as a surfing pad (wifi/data ok) its sad really... lol
That's a terrible problem, I feel for you guys.
Definitely get it contact with your provider or SAMSUNG to get a replacement.
I can't think of any settings which you could change other than the obvious ones.
Hello everyone,
Well, here I am again... Seems like the last question is too long or maybe too hard so, no one reply or give me some idea...
This one is easier... After over a month that my Galaxy S4 GT-I9500 can't use as a phone... I decided to call Samsung Service today and the Samsung engineer there told me that... because the phone that I have is the outside country phone so, when the operator knows that I use the phone that is not paid tax to import they cut off my signal that's why I can't use this S4 phone as a PHONE!!!
The Samsung engineer advise me that I need to change the board which will cost me about 6500 bahts and because my phone is not in warranty I have to pay another 1000 bahts for service, which means I have to pay about 243 US. Dollars for them...well let's say 245 US.Dollars...in case the currency change tomorrow...
The status of the phone is all unlock... Since the very first day that I bought the phone it can make call and connect 3G, can connect WiFi...can do anything this S4 phone supposed to do for me until the efs corrupted and imei and serial numbers changed... after I fix all the problem the phone works fine except can't make any call... said not registered on network...
So, my friends... please, advise... Do I really need to change the board(for 245 US.Dollars) to make the phone becomes a PHONE again or...there is another solution for this...(Maybe I should buy new phone...that's not Samsung...)
Is it true that...when your operator knows that you use the phone that's not for your country they will block your signal...?(I use prepaid phone...) I asked my operator they said it's the phone's problem...well the Samsung guy said it's the phone's problem also and the only way to fix it is to change the board...(Seriously???... :crying
I've ever use the phone that I bought from outside country before... It works fine... maybe because it never had imei problem...
Please, I need your opinion... tomorrow I'll go see the Samsung guy... :fingers-crossed:
Best regards,
Angel S.
666.NightAngel said:
Hello everyone,
Well, here I am again... Seems like the last question is too long or maybe too hard so, no one reply or give me some idea...
This one is easier... After over a month that my Galaxy S4 GT-I9500 can't use as a phone... I decided to call Samsung Service today and the Samsung engineer there told me that... because the phone that I have is the outside country phone so, when the operator knows that I use the phone that is not paid tax to import they cut off my signal that's why I can't use this S4 phone as a PHONE!!!
The Samsung engineer advise me that I need to change the board which will cost me about 6500 bahts and because my phone is not in warranty I have to pay another 1000 bahts for service, which means I have to pay about 243 US. Dollars for them...well let's say 245 US.Dollars...in case the currency change tomorrow...
The status of the phone is all unlock... Since the very first day that I bought the phone it can make call and connect 3G, can connect WiFi...can do anything this S4 phone supposed to do for me until the efs corrupted and imei and serial numbers changed... after I fix all the problem the phone works fine except can't make any call... said not registered on network...
So, my friends... please, advise... Do I really need to change the board(for 245 US.Dollars) to make the phone becomes a PHONE again or...there is another solution for this...(Maybe I should buy new phone...that's not Samsung...)
Is it true that...when your operator knows that you use the phone that's not for your country they will block your signal...?(I use prepaid phone...) I asked my operator they said it's the phone's problem...well the Samsung guy said it's the phone's problem also and the only way to fix it is to change the board...(Seriously???... :crying
I've ever use the phone that I bought from outside country before... It works fine... maybe because it never had imei problem...
Please, I need your opinion... tomorrow I'll go see the Samsung guy... :fingers-crossed:
Best regards,
Angel S.
Click to expand...
Click to collapse
Sounds like a bogus story to me, bought my I9505 in Germany yesterday and use it without problems in the Netherlands. Connected to the T-Mobile network (data and speech). Maybe your phone (Imei) is listed as stolen and blocked from the networks.
Imei is clean...
gee2012 said:
Sounds like a bogus story to me, bought my I9505 in Germany yesterday and use it without problems in the Netherlands. Connected to the T-Mobile network (data and speech). Maybe your phone (Imei) is listed as stolen and blocked from the networks.
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Click to collapse
Hello there,
Nope... the imei is clean... because at first start I can use it... so, it's mine... I bought it new not second hand... so, not the imei I check on the web also...just in case but it's all clear...
Thank you
666.NightAngel said:
Hello there,
Nope... the imei is clean... because at first start I can use it... so, it's mine... I bought it new not second hand... so, not the imei I check on the web also...just in case but it's all clear...
Thank you
Click to expand...
Click to collapse
So, turn it in for repair or request a new device. Should be covered by warranty, so no issue if you`re legit. Don`t go asking here how to change the Imei number or i`am going to report you to a moderator.
Do you understand English...?
gee2012 said:
So, turn it in for repair or request a new device. Should be covered by warranty, so no issue if you`re legit. Don`t go asking here how to change the Imei number or i`am going to report you to a moderator.
Click to expand...
Click to collapse
I think I make myself clear enough... I posted in here 3 threads. All questions about how to fix my phone's problem. In those threads I told everyone that my phone has no warranty with Samsung... That's why I need some advise from people here...
This thread... is about... DO I REALLY NEED TO CHANGE THE BOARD? FOR FIXING MY PHONE'S PROBLEM...(CAN'T MAKE ANY CALL...) NOT HOW TO CHANGE IMEI...!!!!!
Can't you see?... DO YOU UNDERSTAND ENGLISH???...
I need your opinion... if you think there's no way I can fix the phone back to normal to make it can call in or out...then I will go to Samsung and said I give up... Just change the board no matter what it cost...
So what do you want from me huh???... Just read the thread carefully before point your finger at me... I REALLY HATE THAT!!!
666.NightAngel said:
I think I make myself clear enough... I posted in here 3 threads. All questions about how to fix my phone's problem. In those threads I told everyone that my phone has no warranty with Samsung... That's why I need some advise from people here...
This thread... is about... DO I REALLY NEED TO CHANGE THE BOARD? FOR FIXING MY PHONE'S PROBLEM...(CAN'T MAKE ANY CALL...) NOT HOW TO CHANGE IMEI...!!!!!
Can't you see?... DO YOU UNDERSTAND ENGLISH???...
I need your opinion... if you think there's no way I can fix the phone back to normal to make it can call in or out...then I will go to Samsung and said I give up... Just change the board no matter what it cost...
So what do you want from me huh???... Just read the thread carefully before point your finger at me... I REALLY HATE THAT!!!
Click to expand...
Click to collapse
If you haven`t backed up your EFS folder and so cannot restore it then yes a new board is the only way to get it to work again. Here is a link about EFS http://www.google.nl/url?sa=t&rct=j...2dkJLSsPmgeBTBMgifxyhGA&bvm=bv.49641647,d.ZWU. There are many more links on Google.
Thank you...
gee2012 said:
If you haven`t backed up your EFS folder and so cannot restore it then yes a new board is the only way to get it to work again. Here is a link about EFS http://www.google.nl/url?sa=t&rct=j...2dkJLSsPmgeBTBMgifxyhGA&bvm=bv.49641647,d.ZWU. There are many more links on Google.
Click to expand...
Click to collapse
Ok...thanks for the link... and sorry for my temper... you have no idea how much stress I have, it's been over a month now that all I can do is searching through internet read thousands of threads and comments and here I am...only few steps to the goal...but I can't reach it...
So, please let me explain a little bit more of my situation...
The phone works... I can connect to internet. Use social app like whatsapp, line, facebook, twitter and many more... but can't make any call... the imei is also fine... when I dial *#06# it shows up my original imei... the serial number is fine...when I check the phone's status it shows the original S/N, The baseband is also shows in phone's status too... the signal bar is full most of the time...
So, the only thing is not fine is... I can't make any call...(even the signal is full...) that's all... when I dial number and make call it said "Not registered on network" I have the efs backup now. The good one...so, thank you for the link...actually I've ever tried that before but I guess it doesn't hurt to do it again...
Tomorrow I'll meet Samsung technician... to see what he can do...
Best regards,
Angel S.
Hello,
to all of you.
I want to know some things about Mobile Phone, I hope You understand this question and I'll get replies.actually, my friend has found a new Grand 2 Mobile phone still packed in box on road, I know it seems weird but "its true", and He tried to search the owner of the Phone but he got no clue, that is just a Grand 2 packed nothing else, no bill, no address, nothing, and he is little nervous that's why he doesn't want to inform about this to some P.Station (you know India Polise), so he decided to start using this device, but before that he wants to clear some things, he doesnt want to be in a some kind of mess, so please reply,
1.If we don't put sim card in Mobile, and keep the device off removing the battery, then Are Mobile Operator or Mobile Manufacture able to trace the Mobile or not?
2.Is it possible to change the IMEI number of the Mobile, If yes then Can you tell me How? or tell me the link on web?
3.Because Nothing is set up on phone till now, as I told this is packed, if we put sim card in Mobile is there any possibility by which the mobile can be traced?
4. If he only use this device as a media player, then what are the chances of something went wrong?
P.S : He found this device ten days ago, and he tried to search the person who bought this from the nearby sellers(actually he found it on very busy road), but found nothing.
Thank You.
MOBILGEEK
MOBILGEEK said:
Hello,
to all of you.
I want to know some things about Mobile Phone, I hope You understand this question and I'll get replies.actually, my friend has found a new Grand 2 Mobile phone still packed in box on road, I know it seems weird but "its true", and He tried to search the owner of the Phone but he got no clue, that is just a Grand 2 packed nothing else, no bill, no address, nothing, and he is little nervous that's why he doesn't want to inform about this to some P.Station (you know India Polise), so he decided to start using this device, but before that he wants to clear some things, he doesnt want to be in a some kind of mess, so please reply,
1.If we don't put sim card in Mobile, and keep the device off removing the battery, then Are Mobile Operator or Mobile Manufacture able to trace the Mobile or not?
2.Is it possible to change the IMEI number of the Mobile, If yes then Can you tell me How? or tell me the link on web?
3.Because Nothing is set up on phone till now, as I told this is packed, if we put sim card in Mobile is there any possibility by which the mobile can be traced?
4. If he only use this device as a media player, then what are the chances of something went wrong?
P.S : He found this device ten days ago, and he tried to search the person who bought this from the nearby sellers(actually he found it on very busy road), but found nothing.
Thank You.
MOBILGEEK
Click to expand...
Click to collapse
There is a method to change the IMEI.
However, it is illegal in North America and many other countries.
I'm sorry I can't give you a link as this is illegal in the States, but keep looking around.
It's probably legal in India (a big country with the world's second biggest population ... who can trace you anyway?)
If you operate the device without a SIM card (airplane mode) or any form of Internet communication, no one is able to trace you, unless it is the CIA.
i brought up refurbished Samsung S4 I9505 from china for my wife. i just make 1 call .after that i try to call it says "network not registered" . I TRY ALMOST tips and tricks that available on net but no progress. i update my phone Lollipop 5.0.1 but still got "network not registered". please anybody help me what can i do. i already try to flash MODEM but nothing change. i try service mode it shows "GSM900: Limited". but i see one thing sometimes its change to "GSM1800: Available" my phone make a call successfully. please friends tell me what can i do.
picky93 said:
i brought up refurbished Samsung S4 I9505 from china for my wife. i just make 1 call .after that i try to call it says "network not registered" . I TRY ALMOST tips and tricks that available on net but no progress. i update my phone Lollipop 5.0.1 but still got "network not registered". please anybody help me what can i do. i already try to flash MODEM but nothing change. i try service mode it shows "GSM900: Limited". but i see one thing sometimes its change to "GSM1800: Available" my phone make a call successfully. please friends tell me what can i do.
Click to expand...
Click to collapse
Refurbished and China seems Frankestein.
If it's a Frankenstein as Joku1981 suggests, run, don't walk, and get your money back.
Joku1981 said:
Refurbished and China seems Frankestein.
Click to expand...
Click to collapse
what can i do now please help me. i upload pic about samsung info.
It's clearly not a Frankenstein, so that's good news. What carrier are you using?
In the first pic at the last line you can read imei cert:NA that mean that your phone has loose its imei certificat.
so you can return it and have your money back or give it to a sepecialized shop to push a new certificat with a box
PS: i have an i9500 and mine show : Imei cert: fail
@sentinelle20: "IMEI Certi: NA" is normal on the S4. I can confirm this because my S4 has the same readout and yet it works perfectly. On the S5 it may make a difference. See here for details.
Ok ggod to know...
in my working i9500 the last line says imei cert : pass
Strephon Alkhalikoi said:
It's clearly not a Frankenstein, so that's good news. What carrier are you using?
Click to expand...
Click to collapse
i am using Mobilink but i tried all MM that available in Pakistan but mobile give same behavior. i am unable to understand why some time mobile registered on network and works fine? do you think its a hardware problem? give me any idea what can i do
Refresh my memory. The SIM works properly in another phone?
Strephon Alkhalikoi said:
Refresh my memory. The SIM works properly in another phone?
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Click to collapse
yes my sim work,s fine in any phone , i tried many sim in my phone but result is same. please tell me why some time phone work properly ? do you think its a hardware problem? because i upgrade its room many time but same result.
If you've tried multiple SIM cards in the S4 and all of them aren't working, then you definitely have a hardware issue. Either the SIM card tray has died or the fault lies in the motherboard. From experience, replacing the SIM card tray is both the least expensive route and the easiest, being something that you can do yourself. Replacement trays cost about US$10, a small phillips screwdriver, a half hour of your time, and the foam pad that sits on top of the connector of the original tray.
You purchased this as a refurb unit however, so you should have a warranty of some sort. Take it back to where you got it from and have them look at it.