Database Users

[Q] Amazon Appstore does´n work since yesterday

Hello Guys,
since Yesterday i have the Problem that i can´t downloading stuff from the Amazon Market. I has allready worked fine the last Day (i´m from germany).
But now if i clicking on "Get Free" the purchasing screen appears and the than i go back to "get free" but nothing happens.
Someone have the same issue?

I had some similar issues the other day. What worked for me was clearing cache and data on the appstore app.
Go to Settings>More>Applications and change the filter to "All Applications". Scroll down and select "Appstore". You may be able to just clear cache and force stop at this point but I cleared the data as well before stoping the app (you won't lose any apps).
Go back to the appstore and try to download again. Hope it works for ya.
Sent from my BAMForever Thunderbolt

animez said:
I had some similar issues the other day. What worked for me was clearing cache and data on the appstore app.
Go to Settings>More>Applications and change the filter to "All Applications". Scroll down and select "Appstore". You may be able to just clear cache and force stop at this point but I cleared the data as well before stoping the app (you won't lose any apps).
Go back to the appstore and try to download again. Hope it works for ya.
Sent from my BAMForever Thunderbolt
Click to expand...
Click to collapse
No Luck with this.
Still the same issue, after clearing cache and data.

I have a similar issue.
Since yesterday I can't get the free apps anymore. When I click on it, it says purchasing, then goes back to "get free" button.
I was using a "test" credit card to get the apps because I'm not in the US.
Wonder if amazon fixed the leak or if its just a temporary glitch.
I did clear the appstore data and cache, and after that I got this problem. Don't know if it could be related or if it was just coincidence.
I cleared the appstore data and cache because an app got stuck in the installing process.

not working for me either since yesterday, i am also using a fake US address and test credit card. clearing data and cache did not help, but i was able to get free app of the day from the computer and then download on device.
I think it is a temporary glitch.

Ive had this happen on my phone and I use real info because I'm in the us... the only solution was time... after a couple days (once it was a week) it started working again
Sent from my Kindle Fire using xda premium

It's still working with my "test" account so far. I downloaded couple of games and apps for last 2 days.

I have the same problem since yesterday
Can someone explain how to get free app via computer?

Been having the same problem. Tried clearing cache and data, but it still doesn't work. Hope it's a temporary issue.

nikola987 said:
I have the same problem since yesterday
Can someone explain how to get free app via computer?
Click to expand...
Click to collapse
Use a VPN on the computer. I use Hotspot Shield. You can use various others available to trick it to think you are in the US.

screwyluie said:
Ive had this happen on my phone and I use real info because I'm in the us... the only solution was time... after a couple days (once it was a week) it started working again
Sent from my Kindle Fire using xda premium
Click to expand...
Click to collapse
Ok, i´m happy that i´m not the only one with this issue. So i think the only thing we can do is wait...

Work around for app downloading
I am having the same issue, can't install apps from the Amazon App Store BUT I found a work around.
Go to the Amazon app store on your computer, log in and then you can purchase or download apps and send them to your device.
Works great for me for the time being.
Good luck

Since my free month of Prime expired I haven't been able to get anything off Appstore, I'm not in the US though so I'll have to try via VPN.

Same problem with me, amazon may be checked user ip download app, so only us ip are acceptable. What a pity!

Same problem with me, amazon may be checked user ip download app, so only us ip are acceptable. What a pity!
Click to expand...
Click to collapse
The IP can´t be the Reason for this issue, see the comment below:
He is locatet in the US and have the Same Problem.
screwyluie said:
Ive had this happen on my phone and I use real info because I'm in the us... the only solution was time... after a couple days (once it was a week) it started working again
Sent from my Kindle Fire using xda premium
Click to expand...
Click to collapse

Same problem here, that's what I get from the site:
We could not process your order because of geographical restrictions on the product which you were attempting to purchase. Please refer to the terms of use for this product to determine the geographical restrictions.
We apologize for any inconvenience this may have caused you.
can we change somehow the ip?

abhishekagrawal said:
not working for me either since yesterday, i am also using a fake US address and test credit card. clearing data and cache did not help, but i was able to get free app of the day from the computer and then download on device.
I think it is a temporary glitch.
Click to expand...
Click to collapse
Me too. Hope that Amazon didn't fix the leak.

screwyluie said:
Ive had this happen on my phone and I use real info because I'm in the us... the only solution was time... after a couple days (once it was a week) it started working again
Sent from my Kindle Fire using xda premium
Click to expand...
Click to collapse
alex_72gr said:
Same problem here, that's what I get from the site:
We could not process your order because of geographical restrictions on the product which you were attempting to purchase. Please refer to the terms of use for this product to determine the geographical restrictions.
We apologize for any inconvenience this may have caused you.
can we change somehow the ip?
Click to expand...
Click to collapse
From my side it still work when i place the order by the Amazon website.
If you get the message "We could not process your order because of geographical restrictions..." you have to use Unblock-US to get it work.

Was having same problem, tried faking gps location and using market enabler didn't work.
so i logged in here amazon(dot)com/mobile-apps/
after logging in i used a US proxy which i got from cool-proxy(dot)net/index.php?action=proxy-list - use sort by country.
after that i just clicked purchase (on free app) and it was able to install it from store.
Hope it helps

Amazon has fixed the vulnerability and I can no longer use it from India using the Fire, on trying to buy any free app it says Appstore is not available in your region, i had made an account with fake US address and a test credit card.
However I can still use VPN to log on the Amazon website and get all the free apps from the website and then download the apps to the device.

The Play Store doesn't work anymore.

Long story short: since yesterday I have been unable to update any installed apps, or install new ones. When I try to do so, the app shows in-store as "downloading" but nothing actually happens and it's stuck at this stage forever. Stopping and restarting the service doesn't fix this, nor does completely powering off and on. Internet through the browser works as usual, as do all internet-enabled apps. I haven't installed or removed any software recently - the only change I did in the past 2 days is flash a new CWM recovery (went from 6.0.1.0 to 6.0.1.9) but I don't see what this has to do with the store.

I had this happen to me. If you go into settings > apps and clear data from Google Play Store, that fixed for me.

SolsticeZero said:
I had this happen to me. If you go into settings > apps and clear data from Google Play Store, that fixed for me.
Click to expand...
Click to collapse
Okay I just did that. It still doesn't work.

jh1521 said:
Okay I just did that. It still doesn't work.
Click to expand...
Click to collapse
What rom are you using?

Stock. However I'm still on 4.1.2 - I blocked OTA updates until the current 4.2/4.2.1 bugs are fixed.

It's a long shot, but you can try to install the latest Gapps package from recovery. Or remove and re-add your Google account.

Would you happen to know where I can find the latest gapps package? Thanks!
(edit) found it http://goo.im/gapps/gapps-jb-20121130-signed.zip
Edit2) Oops the 11/30 gapps don't work with 4.1.x anymore, will try 10/11 instead.

http://goo.im/gapps
Since you're on a 4.1.2 rom, get the one for CyanogenMod 10.0.x

I same issue last night. Downloads were very slow. All stock on latest ROM.
Sent from my SGH-T959 using xda app-developers app

Holy f*! The browser works, however downloading through the browser doesn't. I get "download starting" then nothing happens. Same with Chrome. I quickly checked if I'm not out of storage space - no, I have 8GB free. WTF is going on?

I figured it out. last week I was trying to solve my battery drain problems (can't find the thread anymore) and I ended up disabling the media storage service. That apparently disabled any app from downloading anything. I have re-enabled it and now can download. The store works, browsers work etc. I just hope that the battery hogging doesn't happen again.

When I have play store issues I just sign out of Google talk and sign back in and it fixes my problems .. also close the market after..
Sent from my EVO using xda premium

I don't use google talk. besides my proiblem was different, see the post above yours.

jh1521 said:
I don't use google talk. besides my proiblem was different, see the post above yours.
Click to expand...
Click to collapse
Doesn't matter if you use Google talk or not... For some weird reason the play store uses Google talk some how it may be to authenticate
Sent from my Nexus 7 using xda premium

If you can't download at all, a good method can be to clear data from "Google Framework Services" , delete google Account, reboot, recreate your Google Account.

I had the same problem. Enable download manager fixed it for me. After I did that all the apps I had tried to install started downloading and play store stayed open and did not force close.
Settings>apps>all>download manager
Sent from my Nexus 7 using xda app-developers app

Hey everyone let's post ways for the op to fix his already fixed issue!!!
Lmao

jh1521 said:
Long story short: since yesterday I have been unable to update any installed apps, or install new ones. When I try to do so, the app shows in-store as "downloading" but nothing actually happens and it's stuck at this stage forever. Stopping and restarting the service doesn't fix this, nor does completely powering off and on. Internet through the browser works as usual, as do all internet-enabled apps. I haven't installed or removed any software recently - the only change I did in the past 2 days is flash a new CWM recovery (went from 6.0.1.0 to 6.0.1.9) but I don't see what this has to do with the store.
Click to expand...
Click to collapse
Did you eventually fix this?
Cheers, FReaKRaNT

FReaKRaNT said:
Did you eventually fix this?
Cheers, FReaKRaNT
Click to expand...
Click to collapse
the fix was in post #11 . op can you update your op post as solved. in post number 11... Also the media data usage and battery drain was fixed in the small update 4.2.1 then the 1.xx mg update fixed this... hope this makes sense.

[Solution]Android 4.3 update for everybody[Simple]

Everybody waiting for the update on their Nexus device, heres a simple solution that works.
1) Goto settings and remove your google account from the accounts tab.
2) Goto Apps and force stop and clear data for Google Framework Services
3) Go check for update and Voila
4) Add your google account back.
Done :victory:
P.S - This might also work for future OTA updates so remember the idea

Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?

kalda01 said:
Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?
Click to expand...
Click to collapse
You can find it in all apps, and btw seriously, you can't find an app??

tesztelem said:
You can find it in all apps, and btw seriously, you can't find an app??
Click to expand...
Click to collapse
Where was it stated that I can't find an app? did you read my question before quoting it ?

Didn't do a thing
Sent from my Nexus 7 using xda app-developers app

kalda01 said:
Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?
Click to expand...
Click to collapse
I dunno concerninh 4.3 update but I did this 2 times to get the OTA previously on 4.11 and 4.12 update and it just works....

Just tried this and it didn't work

Trick worked for me, cleared data twice before i got the update.
Some people might be having more luck than others, just keep trying.
Im on nexus7 3G btw.

It doesn't work for everyone. I tried it about a dozen times to no avail on both my N7 and my N4. Then the next day both auto updated.
Sent from my Nexus 7 using Tapatalk 4 Beta

jazzyjames said:
Just tried this and it didn't work
Click to expand...
Click to collapse
Try and try and try until it works. (You may have to do this 20 times but it will work eventually)

Does updating like this kill what apps i have? I have like... 400 plus. I'd hate to have to reinstall.

Worked without removing google account, only clearing data for framework app.
I got bored of waiting, and I found necessary files to root, so I gave it a little push. Downloading OTA update as I type this.
Thanks

kalda01 said:
Any risk in clearing data for "Google Framework Services" on my Nexus 7 running stock 4.2.2 ?
Click to expand...
Click to collapse
After just clearing the Google services framework on my stock Nexus 7 it was no longer listed in my Google Play store devices. Subsequently, when I installed new apps on the Nexus 7 they still show up in my 'My Apps' list on Google Play, but the Nexus 7 device did not show so I could not push apps to my tablet using Google Play Store from a browser. Also since the device was no longer listed I could no longer determine, from a browser, if apps were compatible with the Nexus 7. I read elsewhere that the "device" comes back after a few days; I tried a few things to help it along (click on acct name etc....) but after a few days it was still not back. I had installed quite a few apps directly from the Play Store app on the N7 since doing this "data clearing" but it was still missing from my list of devices on Google Play website.
UPDATE: apologies to the OP; I had quickly read his post and skipped over his first step of removing Google account. Following the OP instructions in this thread I got the update right away....AND my N7 "device" is now shown in the Play Store again (thank you). By previously just doing the force stop and clearing data in Google Services Framework, as suggested in many other forums, it seemingly removed my N7 device from the Play Store without getting me the update .

My N7 is listed in the Play store devices same as before.

davion100 said:
Try and try and try until it works. (You may have to do this 20 times but it will work eventually)
Click to expand...
Click to collapse
Exactly. Sometimes it works on 1st try, sometimes you have to do it like 30 times...

[Solution found] New nexus 7 error 497

My nexus 7 just came in the mail and I'm running into error 497 on the play store while trying to update chrome, Google keyboard, and talk back. A few seconds after choosing update it'll give me this error but I've been able to download everything else with no trouble. I already tried a factory reset with no luck.. So I'm hoping someone can help me find a solution.
Is it possible that this could have anything to do with my Google account or maybe WiFi?
Edit: From searching around on the web I have found a solution that works for me. Download tunnelbear vpn from the market, make a free account, and then turn it on and connect to the US. You should now be able to download any of the apps that were giving this error. Alternatively, you can tether your phones mobile connection if data limits aren't a concern. Every other solution I have found has not worked for me including factory reset, clearing Play store data, etc, etc, but these two have. Hopefully this helps anyone else running into these issues out.

Edit : oh you did a factory reset...
Hmm dunno
Sent from my Nexus 7 using xda premium

Alright, so I've tried everything from clearing play store data, Google services data, wiping cache/dalvik and so on to no avail.
However, I was able to update and download apps that were giving me the error by using my phone as a wireless hotspot.. So maybe it's a problem with my internet provider. Anybody else with Comcast having this issue?
Sent from my SCH-I535 using xda app-developers app

jguns112 said:
Alright, so I've tried everything from clearing play store data, Google services data, wiping cache/dalvik and so on to no avail.
However, I was able to update and download apps that were giving me the error by using my phone as a wireless hotspot.. So maybe it's a problem with my internet provider. Anybody else with Comcast having this issue?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I just now experienced this same issue, and I also have Comcast. My Galaxy Nexus was able to update some apps without issue on 4G, and when I went to update my apps on the Nexus 7 it updated all but Facebook Messenger and Google Japanese keyboard support. Got error 497, cleared my cache/data/force stopped Google Play, tried again, same thing. Cleared out some other things that may have made it even worse (Google Play Services, which appears to have completely messed up my list of Installed/All apps in the Play store, oops) but still no go. Tethered the Nexus 7 to my Galaxy Nexus via Mobile hotspot, and it was able to update, but on wifi it fails. This just started happening today, and I've had my Nexus 7 for about two weeks. Not sure what's going on, and your post was one of the first things that came up when I googled it. I see a factory reset didn't help you. I really don't want to have to resort to that, but it appears it wouldn't have helped me anyway. I'm stumped.

jguns112 said:
Alright, so I've tried everything from clearing play store data, Google services data, wiping cache/dalvik and so on to no avail.
However, I was able to update and download apps that were giving me the error by using my phone as a wireless hotspot.. So maybe it's a problem with my internet provider. Anybody else with Comcast having this issue?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Hi:
I have Comcast and am not having this issue. Keep us posted on your progress.
Best,
Tom

I have tried the standard google search results fix: force quit and wipe cache/ data for Google Play Store and Google Services Framework, reboot
I have tried installing the Google Play Store to the latest update using the apk.
I've tried pushing the update to the device using the online Google Play Store.
I've tried wiping the system caches.
I've reset and formatted it back to factory settings.
I've tried using different google accounts.
I tried using my wifi (custom setup of dd-wrt) as well as resetting dd-wrt back to the default settings. (Charter)
I tried tethering with my cellphone. (Sprint)
I tried a complete fastboot erase and re-flash of system, bootloader, recovery, etc.
Nothing seems to work. Next step is taking it back and trying a new one, unless someone else can think of something that I missed.

My Facebook messenger fails to update, says package file is invalid, not sure if that's my end or theirs, I'd just wait and see if the update eventually pushes through. Maybe just let it be And see if Google knows of the issue and eventually it'll update...
Sent from my Nexus 7 using Tapatalk 4

Try and reset your routers and reboot your nexus 7.

huskers15 said:
Try and reset your routers and reboot your nexus 7.
Click to expand...
Click to collapse
Thanks??

sublimeike said:
I have tried the standard google search results fix: force quit and wipe cache/ data for Google Play Store and Google Services Framework, reboot
I have tried installing the Google Play Store to the latest update using the apk.
I've tried wiping the system caches.
I've reset and formatted it back to factory settings.
I've tried using different google accounts.
I tried using my wifi (custom setup of dd-wrt) as well as resetting dd-wrt back to the default settings. (Charter)
I tried tethering with my cellphone. (Sprint)
I tried a complete fastboot erase and re-flash of system, bootloader, recovery, etc.
Nothing seems to work. Next step is taking it back and trying a new one, unless someone else can think of something that I missed.
Click to expand...
Click to collapse
None of this things worked for me either except for tethering with my phone. So this leads me to believe it's a problem on Google's end and not the tablet. I would wait a little while for a fix before returning it..
Sent from my Nexus 7 using xda app-developers app

How old are your comcast modem and wifi router? I had an issue where my internets stopped working because the modem was supposedly too old. I got a new modem from amazon (much better one) and now all is well. And i decided to go ahead and update my router. Its ac capable, so if anyone with a moto x or macbook pro air comes over, I will be ready for them

adamhlj said:
How old are your comcast modem and wifi router? I had an issue where my internets stopped working because the modem was supposedly too old. I got a new modem from amazon (much better one) and now all is well. And i decided to go ahead and update my router. Its ac capable, so if anyone with a moto x or macbook pro air comes over, I will be ready for them
Click to expand...
Click to collapse
I'm not entirely sure but I think both are fairly new so I don't think that should be the issue. It just seems weird to me that some apps will download while others won't.
Sent from my Nexus 7 using xda app-developers app

I think I have found a work around. Going to the play store on the web and pushing the app to your tablet seems to work for apps that are giving me this error. However I'm not sure if the web version will push updates or not so that could still be an issue.
Edit: try updating to the newest play store 4.3.10 that is floating around on the web. The issue seems to be resolved now, crossing my fingers.
Sent from my Nexus 7 using xda app-developers app

jguns112 said:
I think I have found a work around. Going to the play store on the web and pushing the app to your tablet seems to work for apps that are giving me this error. However I'm not sure if the web version will push updates or not so that could still be an issue.
Edit: try updating to the newest play store 4.3.10 that is floating around on the web. The issue seems to be resolved now, crossing my fingers.
Click to expand...
Click to collapse
Neither worked for me.
*pushing from the online store added to my list because I forgot that I'd tried that already.

sublimeike said:
Neither worked for me.
*pushing from the online store added to my list because I forgot that I'd tried that already.
Click to expand...
Click to collapse
Hmm well that is no good then. Are you still getting error 497 or is it something else?
Sent from my SCH-I535 using xda app-developers app

jguns112 said:
Hmm well that is no good then. Are you still getting error 497 or is it something else?p
Click to expand...
Click to collapse
Honestly, it was becoming really inconsistent.
After updating the Play Store using the apk, I was, again inconsistently, able to get some apps to download and install that were not previously doing so, but only after I cleared Play Store and Frameworks caches and reboot and even then only one would work before I had to clear caches all over again.
Updating the apk also changed the error I was getting for Google services (maps, music, chrome) to "Package file is invalid."

sublimeike said:
Honestly, it was becoming really inconsistent.
After updating the Play Store using the apk, I was, again inconsistently, able to get some apps to download and install that were not previously doing so, but only after I cleared Play Store and Frameworks caches and reboot and even then only one would work before I had to clear caches all over again.
Updating the apk also changed the error I was getting for Google services (maps, music, chrome) to "Package file is invalid."
Click to expand...
Click to collapse
Well that is definitely not good then. I've had no issues since updating the play store but it's too early to say for sure. If I were you I would call Google support to see if they have any useful advice.
Sent from my Nexus 7 using xda app-developers app

I was having this issue on My Nexus 4 and Nexus 7 last night on Comcast. This morning the apps updated without issue.
jguns112 said:
Well that is definitely not good then. I've had no issues since updating the play store but it's too early to say for sure. If I were you I would call Google support to see if they have any useful advice.
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse

Error 492; 497; and "bad package" are all errors that I had been getting with my first device and then with my replacement.
Finally did enough searching to learn it was likely a Comcast DNS issue.
I tried everything from my office internet and it worked fine. I suspect it's why my earlier device started to go wonky because updates didn't update properly or something got corrupted.

Had this issue updating I forget what at work, it would stop at 1.38MB. Which is weird cause didn't have issues with other apps that same moment. Did a google search and tried a different wireless connection... Was able to update.
Two days after, updates apps at work, no problem. Maybe just a hiccup.
Sent from my Nexus 7 using xda app-developers app

No connection on store home

Before you dismiss this as me not googling or doing my research hear me out please. I can't connect to the the play story due to a "connection time out" however unlike ever other post have found my connection timeout is exclusively localized to the Google play store home (i.e. default page that opens when you launch the app). i have flashed at least 7 roms cleanly (wiped factory / formated all the mounts that i should/ dalvik chache and normal chache, etc...) to no avail on both kit kat and jb.
Some one plese help !

Tman2213 said:
Before you dismiss this as me not googling or doing my research hear me out please. I can't connect to the the play story due to a "connection time out" however unlike ever other post have found my connection timeout is exclusively localized to the Google play store home (i.e. default page that opens when you launch the app). i have flashed at least 7 roms cleanly (wiped factory / formated all the mounts that i should/ dalvik chache and normal chache, etc...) to no avail on both kit kat and jb.
Some one plese help !
Click to expand...
Click to collapse
Strange for sure. When you're going through initial setup are you logging into Google? I'm wondering if your profile is corrupted. Maybe try clearing data from play store and Google services. Are you on wifi or mobile when it's happening?
Sent from my SPH-L720 using Tapatalk

Let me guess, at some point you cleared google services or framework to try to get an OTA. That is one of the problems caused by doing that. You will need to wipe data and cache for the play store and hope that works. Also, try to log into the play store from your computer and try to have it install something to your phone to re-establish your google id with your phone.

cruise350 said:
Let me guess, at some point you cleared google services or framework to try to get an OTA. That is one of the problems caused by doing that. You will need to wipe data and cache for the play store and hope that works. Also, try to log into the play store from your computer and try to have it install something to your phone to re-establish your google id with your phone.
Click to expand...
Click to collapse
I have tried wiping like this (how would i go about cleaning up a corrupt account?)

Still unable to connect to home page
I still cant connect to the home store page buti seem to be able to search and go tot the other pages associated with the play store this if very frustrated. Please help if possible i am now on a completely stock ROM

i would try creating a differant account...
Sent from my SPH-L720 using xda app-developers app

chris-allen said:
i would try creating a differant account...
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
i would but i have a ton of info for work on this one. also i called google and now thati am on factory again (which i really dont like) i was able to get ot the store home after being instructed to uninstall updates to the play store. however once i eneded the call and teh store updated again the issue re emerged.

Bump
Sent from my SPH-L720 using XDA Premium 4 mobile app