Ugh, it JUST happened.
To be specific, my screen is now completely unusable. The cracks are likely within the digitizer so nothing shows up properly.
I have no Sprint warranty on this phone, it's only a couple months old and sadly I bought it off of Craigslist to save a little money on the full price.
What should I do?
I went on ebay and got everything replaced with the exception of the motherboard for $155.
It's really easy to do yourself. YouTube, a screwdriver, and 7 screws.
Sent from my SPH-L720 using xda app-developers app
sublimeike said:
I went on ebay and got everything replaced with the exception of the motherboard for $155.
It's really easy to do yourself. YouTube, a screwdriver, and 7 screws.
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
That's the expensive route. If he didn't break his digitizer (screen is still responsive) then he can just replace the glass that should be about $50 and take about 15 mins to do.
Sent from my SPH-L720 using Tapatalk 4 Beta
daniel4653 said:
... he can just replace the glass that should be about $50 and take about 15 mins to do.
Click to expand...
Click to collapse
Yeah. Check that video out on YouTube. It is not that easy. It should take 15 mins if you have done it before. You also run the risk if breaking the lcd in your attempt making the $50 purchase useless.
You have to use a heat gun to soften the very tough glue that holds the glass to the digitalizer and slowly and carefully pry them apart. Don't get glass on the lcd (scratches) and don't get fingerprints, lint, or hair on there either (pain to completely remove).
I'm actually really good at hardware repairs (prior Apple repair tech) and even that fix makes me uneasy, but it's your call.
Sent from my SPH-L720 using xda app-developers app
So basically, I have no good options to get the digitizer repaired at a low cost other than to do it myself? What a waste of money this has been and now with repairs I'm bringing the cost back up to full retail price. This has been a bad day.
I actually bought my phone off of Amazon; and when I activated the phone through Sprint, I was able to put the mobile insurance on it. Maybe you can call Customer Care, and put the insurance on your device. Then take it into a corporate store, and they should exchange it.
@redchevy90 what do you mean by mobile insurance?
insurance
I mean the premium insurance that sprint has. Its like $7 or $9 a month, and it covers your device.
I just called in and they said I activated this phone ONE DAY over a month ago so they won't do it for me by phone. They said I could take my chances at the corporate store. If this works, I *could* actually get a free replacement. But the corporate store would have been nice enough to give it to me...
You dropped your phone, you broke it, they won't replace it. That is an Assurian claim if you had insurance, which by the way is $11 a month not $7. Plus you will have to pay a $150 deductible. Sounds like the cheapest route will be fixing it yourself and next time being more careful. What was suggested earlier is pure fraud and the reason why the insurance deductible keeps going up. Own up to your failings and fix it yourself instead of increasing the fees and deductibles for the rest if us.
Sent from my icrap 2 using Tapatalk HD
Yeah, forget the fraud option. Didn't fully understand what was going on with that anyway. I found someone semi-local who has an extra digitizer that I'll just pay for and repair myself. Life's a ***** but you suck it up and move on.
The phone is still new, but radio shack now fixes screens for around $70 I believe. That's lower than a deductible.
Sent from my SPH-L720 using xda app-developers app
ChristianPreachr said:
The phone is still new, but radio shack now fixes screens for around $70 I believe. That's lower than a deductible.
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
That's not too bad
Sent from my SPH-L720 using Tapatalk 4 Beta
daniel4653 said:
That's not too bad
Sent from my SPH-L720 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Radioshack charges $70 for select models, not the galaxy S4.
I happen to have a complete screen in exchange for a $150 "donation". I have plenty of feedback on here and i ship for free
Sent from my HTCONE using Tapatalk 2
Were can I buy the glass I need one, I drop mine I do the work myself I did it before on my s2 and s3, it is easy to do
Sent from my SPH-L720 using xda premium
Too late for this but you can still buy insurance no matter where you bought the phone from.
Sent from my Sprint Galaxy S4 using Tapatalk 2
cruise350 said:
Plus you will have to pay a $150 deductible.
Click to expand...
Click to collapse
I also have a cracked screen on my s4 and have talked to sprint about it.
Actuallly that $150 is what it was to replace the Galaxy s3.
They decided to go with $200 for the s4...
sublimeike said:
I went on ebay and got everything replaced with the exception of the motherboard for $155.
It's really easy to do yourself. YouTube, a screwdriver, and 7 screws.
Sent from my SPH-L720 using xda app-developers app
Click to expand...
Click to collapse
Where did you get everything but the motherboard for 155? Who was the seller?
just bought a used sph-l720 (sprint gs4 with good esn) on the cheap
the lcd dont display anything and the digitizer is cracked of course
when i do power the phone on i do hear the sounds and the bottom capacitance buttons light up
anyhow i been following taredown guides off youtube and to my understanding (as i sit hear with my phone mostly disassembled) is that the digitizer and lcd are actually one piece unlike the s3 and s2 and almost every other phone i have had in the past?
it looks like to me the lcd and digitzer use the same "one" connector that plugs in
the digitizer and lcd used to each have their own cable connectors
so what is this actually called? its not just a digitizer and its not just an lcd is it just now called the "screen" since they are both combined into one unit only?
no info from anyone on this?
Related
Ok so unfortunately my 2 week old epic 4g was ran over today. ruined the screen, back cover and the battery is bulged out. It still turns on but no display(can hear the phone boot up)
Question is. When I get the replaement will it have the battery cover and the battery? when I was with t-mobile they only sent you the bare phone and you had to use your old battery and battery cover.
I just got my replacement Epic today (screen separation) and it was just a bare phone.
Sent from my SPH-D700 using Tapatalk
styckx said:
I just got my replacement Epic today (screen separation) and it was just a bare phone.
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Refurb or "Brand New Second Hand"?
stud_muffler said:
Refurb or "Brand New Second Hand"?
Click to expand...
Click to collapse
Brand new. I had to peel the little clear protective strips off the bezel and all that jazz.
Sent from my SPH-D700 using Tapatalk
crap, so what do I do?
I put on the insurance claim that It was ran over. But I didnt put anything else. It says it will be here tomorrow.
I would think with having to pay the 100 deductible that they would send you a brand new phone.
Why don't you call them and ask?
Sent from my SPH-D700 using Tapatalk
styckx said:
Why don't you call them and ask?
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
+1 it won't hurt to ask. if all else fails im sure you can find a cover for cheap on amazon or something like that.
was it an insurance claim(deductible) or you called Sprint for replacement under warranty(no deductible)?
the ins claims replacements are always 'complete' replacement, whereas the 'under-warranty' replacements are bare phone..at least from my experience. ymmv
r3zon8 said:
was it an insurance claim(deductible) or you called Sprint for replacement under warranty(no deductible)?
the ins claims replacements are always 'complete' replacement, whereas the 'under-warranty' replacements are bare phone..at least from my experience. ymmv
Click to expand...
Click to collapse
it was an insurance claim through asurion where i payed the 100 deductible.
r3zon8 said:
was it an insurance claim(deductible) or you called Sprint for replacement under warranty(no deductible)?
the ins claims replacements are always 'complete' replacement, whereas the 'under-warranty' replacements are bare phone..at least from my experience. ymmv
Click to expand...
Click to collapse
I think it depends on the type of claim. I made an insurance claim on my Diamond because it got wet. They sent out a phone, battery, and charger (no back cover) and only asked I send the bare phone back. So I would definitely call them and make sure they know it's busted and you need the whole thing replaced.
Came home for lunch and the phone was here. Came complete just like I bought it in the store. All accessories and everything. Only came with a small pouch to put the old phone in so I am assuming I don't have to send my old accessories back. That was fast though as I filed the claim online yesterday around lunchtime and already got the new one.
Sent from my SPH-D700 using Tapatalk
So yesterday at school, my friend bumped my arm by accident and my baby jumped out of my hands and then fell straight down on the screen. I watched the whole scene in slow motion . I had the phone without a case, because I like my phone naked, so even though this may be foolish, its just the way I like it.
I am aware that there are other threads about getting the phone screen repaired, but my situation is different. I know some people say to just buy a repair kit online for $20 and just do it yourself, but I had an online chat with sprint and the customer service rep told me that if I went to my local repair shop, they would charge me $35 for a new screen, and that if I contacted sprint they would reimburse me because I was a loyal customer.
Just in case of this being false, I took a screen shot of the chat. So today I went to the store, and they straight out told me that they do no do repairs, and that I could file a claim and pay $100 for a new phone. But I'm not interested in paying $100 for a phone that is 14 months old. So I was wondering is this just a situation at this store, or do all sprint stores reject cracked screen repairs. If the later is true than I will just need to buy the repair kit.
Thanks
Just means they don't do repairs there. Only certain stores have techs on site. Call Sprint and tell them you need repairs and ask what the closest repair center is from you.
However I have heard that sprint is no longer repairing screens. I don't know though.
Robbsta said:
Just means they don't do repairs there. Only certain stores have techs on site. Call Sprint and tell them you need repairs and ask what the closest repair center is from you.
However I have heard that sprint is no longer repairing screens. I don't know though.
Click to expand...
Click to collapse
Funny thing is, the sprint customer service rep clearly told me to go to the location I went to, and I went on the sprint site and looked at the list of locations and the location I went to was marked as a repair center.
And I was wondering about that, I hope not
Ehh I wouldn't bother with sprint and whatnot. If your LCD still lights up and colors are fine then you just need a new digitizer which last I saw I think you can get them for $10 just look up the evo teardown (ifixit.com) and look for the link for the digitizer or just google evo digitizer and you will see it. Really easy to replace. The ease of replacing and the cheep price is what made me decide to go case/screen protector less
Sent from my PC36100 using XDA App
I have purchase 2 assembled sets for $50 shipped. New digitizer, LCD, and frame. Preassembled. Couldn't get easier. My sister in laws Evo was ran over multiple times and I was able to save it.
That's the pic she sent...
After I repaired it I ruu it to OEM. It has a 2000mah battery and just been on my wifi. I think I had a 160 hour up and a 2 hour awake time lol
PhxkinMassacre said:
Ehh I wouldn't bother with sprint and whatnot. If your LCD still lights up and colors are fine then you just need a new digitizer which last I saw I think you can get them for $10 just look up the evo teardown (ifixit.com) and look for the link for the digitizer or just google evo digitizer and you will see it. Really easy to replace. The ease of replacing and the cheep price is what made me decide to go case/screen protector less
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Okay, I guess I will do it my self. I just went looking on ifixit.com and couldn't find evo digitizer, looks like they were just selling parts for apple products. Also what should I look for when, trying to find a good quality digitizer. Do they sell name brand ones? Thanks
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
Tripp-phpBB said:
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
Click to expand...
Click to collapse
I was reading about that on ifixit.com, thanks
Tripp-phpBB said:
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
Click to expand...
Click to collapse
I did this the first time. Before you remove the digitizer take a hair drier and heat up the digitizer to loosen the adhesive. And if u buy just that part do not try to remove the inside layer of film from the new digitizer....complete fail
I bought an Evo off of Craigslist, and dropped it less than 24 hours later. I tried to replace the screen with a new one, and completed messed my phone up. I took it like that, with an unscratched screen that wouldn't actually work, to a Sprint repair center. In two days they gave me a replacement for $35. Your mileage may vary, but I basically got a new phone for $135, including the original phone cost. So psyched!
Halumian said:
I bought an Evo off of Craigslist, and dropped it less than 24 hours later. I tried to replace the screen with a new one, and completed messed my phone up. I took it like that, with an unscratched screen that wouldn't actually work, to a Sprint repair center. In two days they gave me a replacement for $35. Your mileage may vary, but I basically got a new phone for $135, including the original phone cost. So psyched!
Click to expand...
Click to collapse
I was told it was only $35 and then was told at the store that they stopped doing screen repairs. Your lucky, and when did this happen?
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium
Avelnan said:
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium
Click to expand...
Click to collapse
Haha. I was saying that my baby(my evo) fell out of my hands and went straight down landing on the screen. Meaning it didn't fall on the back or the side but straight down on the front.
Call it in as stolen. I broke my screen. Sprint said call the insurance. Before I did I sold it on Cl for 150. Paid the 100 deductible and had a brand new EVO in box in less than a day. Sell it as a black listed phone. For cricket.
Sent from my Evo using XDA App
mad82109 said:
Call it in as stolen. I broke my screen. Sprint said call the insurance. Before I did I sold it on Cl for 150. Paid the 100 deductible and had a brand new EVO in box in less than a day. Sell it as a black listed phone. For cricket.
Sent from my Evo using XDA App
Click to expand...
Click to collapse
Sounds very fraudulent, I'll think about it. Thanks
No what's fraudulent is that sprint is supposed to cover it, but they won't. Fight the system make it work for you.
Sent from my Evo using XDA App
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
Sent from my PC36100 using xda premium
dgomez720 said:
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
This.
I do courtesy repairs all the time if the customer has never had one before. We have some that try to be sneaky, but a quick check reveals all. Pretty women sometimes get a second repair.
Sunsparc said:
This.
I do courtesy repairs all the time if the customer has never had one before. We have some that try to be sneaky, but a quick check reveals all. Pretty women sometimes get a second repair.
Click to expand...
Click to collapse
Thanks, I guess I will bring it to a more (corporate) location, when I have time. Even though the place I went to was listed as a ready now sprint store, I don't thing they actually had a repair center because they were a reseller, but sprint branded.
dgomez720 said:
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
Thanks, I will try this thanks
mad82109 said:
No what's fraudulent is that sprint is supposed to cover it, but they won't. Fight the system make it work for you.
Sent from my Evo using XDA App
Click to expand...
Click to collapse
Can't argue with you on that one. If the other location won't fix it this will be an option.
Avelnan said:
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium
Click to expand...
Click to collapse
I understood that right away, My Evo is my Baby to! Why would he have an actual baby in school? lol
I hope you guys get your phones fixed, I know how you feel.
I dropped epic in parking lot and it shattered the screen. Bad day. So if anyone is selling one please let me know. I'd even take a bricked one. I just need a working screen. at this point I don't think it's worth it to use an upgrade on a epic 2.
i will be selling mine with broken screen and odined back to stock for $75 and my wife's which is on CM7 Nightly 45 for $200. I will give extra batteries (x2) and battery charger and a couple cheap plastic hard cases, screen protectors to anyone who buys both for $250.
troyolson92 said:
I dropped epic in parking lot and it shattered the screen. Bad day. So if anyone is selling one please let me know. I'd even take a bricked one. I just need a working screen. at this point I don't think it's worth it to use an upgrade on a epic 2.
Click to expand...
Click to collapse
Walk in to Sprint repair center. For 35 dollars you get a new screen. Some peeps with no insurance have gotten it too. Just try and come back and thank me.
gastricpenguin said:
Walk in to Sprint repair center. For 35 dollars you get a new screen. Some peeps with no insurance have gotten it too. Just try and come back and thank me.
Click to expand...
Click to collapse
Just did again today. Told me I need to replace it under insurance. 3 different repair centers. Same result.
Sent from my SPH-D700 using xda premium
JohnnyEpic said:
Just did again today. Told me I need to replace it under insurance. 3 different repair centers. Same result.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Key word in this is "again". I would assume they would only replace a screen once.
Sent from my SPH-D700 using Tapatalk
I called repair shops even searched online to replace the screen myself. Cost is $125 cheapest just for the screen. repair center told me to buy new phone. I'm on my to att to scope them out....
Speedin07si said:
Key word in this is "again". I would assume they would only replace a screen once.
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
Keyword is 'again' as in went to multiple stores with failed results. I've never repaired, fixed, or replaced my Epic. Its an original from Sprint two weeks after release.
Sent from my Transformer TF101 using xda premium
I had one Epic they replaced for free with some small cracks in the screen. Second one dropped and hit face down on concrete, I had to pay $100 to get a new one to replace that, that was with insurance.
A while ago there was a discussion about screen replacements under TEP. Don't remember exact details but they would only replace for less than "x" inches scratch and fewer than "x" scratches which don't touch the edges..etc etc.
Shattered screen is not a manufacturing defect or normal wear and tear so insurance deductible makes sense.
Sent from my SPH-D700 using XDA App
I sent my daughter's Epic Touch Galaxy 2 whatever in to Samsung. They replaced the screen for $160 including UPS shipping both ways which was cheaper than a lot of places were selling the screen uninstalled for. I think they do the older phones cheaper though. You might try checking with them.
Its if the crack is under one inch. But with shattered screens, your only option is to do an insurance claim, pay the $100 deductible and get a new phone sent to you. Its quick easy and fast delivery.
Sent from my Nexus S 4G using xda premium
The 35 dollar replacement is only for screen defects, it doesn't cover drops, or water damage... I got mine repaired for 35, but it was because the front camera had gone out, so it wasn't a drop or water.
Had my phone for about 2 hours when it fell out of my lap and about 16 inches to a hardwood floor...freaked out I checked screen and :good: nothing wrong, well I turned it over and the glass covering the camera is shattered, I think the camera broke the phones fall...the camera works fine its just the glass thats broken...anyone know of how to get replacement parts for that, Ive only found front glass/lcd screen replacements
thanks
Id just go to your mall and ask the phone repair shop(s) how much it would cost to fix it. No case was on?
Sent from my SAMSUNG-SGH-I727 using xda premium
browniegirl said:
Id just go to your mall and ask the phone repair shop(s) how much it would cost to fix it. No case was on?
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
.:sigh:. nope, ive never broken anything with a phone before....
Should be cheap to repair it. You should google s3 repair or send it to samsung
Sent from my iPhone using Tapatalk
bryancotton84 said:
.:sigh:. nope, ive never broken anything with a phone before....
Click to expand...
Click to collapse
Same xD....till my skyrocket came along. It has 6 nicks on the bezel now cause i hardly use a case anymore. Lesson learned. Get a case once you get it fixed...
Sent from my SAMSUNG-SGH-I727 using xda premium
That is why I always keep my smartphones in cases. Even if it don't break it takes damage almost every single time.
got a temporary fix...just popped the back cover off and removed all the shattered glass and replaced with a piece of clear tape for now
OooooO sorry to hear that. I bought a cheap o case and s/p before i even received the phone. Im taking no chances. My otterbox was on back order. Still haven't received it. I'm glad i bought the case cause it took a nasty spill 30 minutes after installing the case and sp. Bottom line protect your investment.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
bryancotton84 said:
.:sigh:. nope, ive never broken anything with a phone before....
Click to expand...
Click to collapse
I'm getting quite tired of these "I broke my phone, but didn't want to spend $15 to protect it" threads.
Zacisblack said:
I'm getting quite tired of these "I broke my phone, but didn't want to spend $15 to protect it" threads.
Click to expand...
Click to collapse
Same here, I spent $10 on ebay to get a temp case until case makers get get the damn cases out. I plan on either getting the Kraken or the Defender. *I prefer the kraken but I don't know if it will have a built in screen protector*
Zacisblack said:
I'm getting quite tired of these "I broke my phone, but didn't want to spend $15 to protect it" threads.
Click to expand...
Click to collapse
No ones making you click the thread either...clearly labeled
Not to worry OP
The rear camera on this should be extremely easy to replace. You'll just have to wait a few more weeks until that part begins to make it's way out to us. You should be able to make the phone look just like new and it shouldn't cost more than $40 including tools.
edit
**This might be what you're looking for**
http://goo.gl/4eSpK
Can anyone confirm?
Its not that most of us didn't feel like not paying 15 dollars we just like the phone caseless
Sent from my SPH-D710 using xda premium
What are my options, wife's phone, I'd like to know where to order original parts or how much I can sell for 16Gb Tmobile black
Sent from my LG-D801 using xda app-developers app
xcaliburpcs said:
What are my options, wife's phone, I'd like to know where to order original parts or how much I can sell for 16Gb Tmobile black
Sent from my LG-D801 using xda app-developers app
Click to expand...
Click to collapse
Not good I can tell you.
The Display set will run about $100 by itself (And you do want the set not just the digitizer believe me)
The back alone with all antennas goes for over $50 USED.
You COULD replace the back glass with a new one but it does take some time and patience to remove the glass completely and the associated antennas carefully. The Back glass can be about $20 or so.
These are Ebay prices btw.
Selling one in your condition won't get you much either. The going rate is about $100 or less.
This is the problem: the phone is so cheap and the recient dump of people getting the "Next cool phone" has made resale of the N4 low. Sadly with the drop in price the parts have not dropped in price.
I would personally LOVE to refurbish N4s but the resale after fixing them is next to $0
Here is an option for you. IF you need to get anything off the phone you can get a used 8gig (I can find them for about 170-200 on my local CL) and swap the MB out. It's an incredibly easy swap.
Crap, nice phone, are third party parts good?
Sent from my LG-D801 using xda app-developers app
LG charges $140 to replace the digitizer and display.. not sure what you'll be after that but at least you'll have a usable and working phone, which still has solid specs for todays standards. Not sure about back but if you do everything under $200 you can sell it for at least that much or more.. Probably cost you 200 and sell for 250..
xcaliburpcs said:
Crap, nice phone, are third party parts good?
Sent from my LG-D801 using xda app-developers app
Click to expand...
Click to collapse
I had the same spousal situation with a N4. I've bought a new glass+digitizer+LCD off of eBay for $120 out of China. It only took about 30 mins to swap and looked factory. All things considered for a one piece unit, $120 is a good price. The Samsung all in one fronts are rarely below $200 for the S3 and newer. I also wanted to replace the N4's back since there was a serious scratch on the side of the back battery cover but like one of the previous posters said at $50 the rear cover seems too expensive.
Maybe just buy her a new case that covers the broken back glass and replace the front?
Sent from my SAMSUNG-SM-N900A using Tapatalk
Damn women. Lol j/k
Sent from my LG-D801 using xda app-developers app