Hello,
I need some urgent advice concerning a used moto x play I had recently purchased from an associate.
Last monday, I heard news through a friend that another mutual contact was selling his moto x play. I contacted said person and asked if I could come over to his place to quickly view the device. He was selling it at such a bargain price, and I contemplated purchasing it with a view to gift it to my 13 year old niece as a present.
anyhow, as I was viewing the device, I wanted to check to see if everything was working in order, so I switched it on, and i realised it had already been factory reset, so in order to quickly review the screen quality and functions, I made up some details (email/password) on the spot in order to gain access to the device home screen, as I didnt want to input my own details just in case I decided I was not going to buy it.
I had connected to the wifi at the sellers apartment, and I began to review the device, and everything seemed in full working order, the screen was bright and vibrant, no yellow hue, it seemed slightly snappy and lag free etc, the wifi was working etc etc.
So I ended up purchasing it by cash.
The device was left on the side in my office until Wednesday, where I fully charged it, and i conducted another factory hard reset. My intention was to initially create a new gmail account for me niece as she has never had an android handset before.
After the factory reset had been completed, I was expecting to be put through to the standard android set up screen, and for the first few options, everything seemed to be fluid. Country, Wifi set up, motorola security op in/out, and then i came to the google account screen.
All that was stated was that ''This device has been reset, please enter account details of previous account''. I was not sure what was going on, so I contacted the original seller, and he was also confused, and he asked me to pop over during the evening.
I went over after work, and he attempted to enter his details, and they were not being accepted? We hard reset the device 3/4 times including wiping all user data and personalised content etc, and it kept asking for the credentials of the previous owner. My friend then made me aware of the made up account details i had initially used the day I purchased the handset from him, but I have no idea what these details were. I literally made them up on the spot without making any notes on what they were. I have successfully done this before many many times? Especially when reviewing second hand devices before buying.
Since Wednesday, neither me or the seller have been able to find a way around this. I have searched online high and low but with no help.
Can anybody please advise?
Try doing clean wipe through recovery instead
Have tried to wipe data around 4 times now. It erases, then, for some reason, its still asking for previous account credentials?
Is this some sort of new security implementation from google?
I would just flash it back to factory defaults...
Contact Motorola
Search for bypassing that security. I think it's called Google reset protection or something like that. And it's present in 5.1. Sorry I'm traveling right now and can't research much the web for that. I believe that in the Motorola Moto X Play's forum there was discussion that someone actually did bypass that... And there was a video.
edit: It's called "factory reset protection"
Here's the top in on Motorola's forum
https://forums.motorola.com/posts/148e0cebaa
I've never had any experience with this, but I hope to help
Sent from my XT1562 using Tapatalk
withdrawn said:
Hello,
I need some urgent advice concerning a used moto x play I had recently purchased from an associate.
Last monday, I heard news through a friend that another mutual contact was selling his moto x play. I contacted said person and asked if I could come over to his place to quickly view the device. He was selling it at such a bargain price, and I contemplated purchasing it with a view to gift it to my 13 year old niece as a present.
anyhow, as I was viewing the device, I wanted to check to see if everything was working in order, so I switched it on, and i realised it had already been factory reset, so in order to quickly review the screen quality and functions, I made up some details (email/password) on the spot in order to gain access to the device home screen, as I didnt want to input my own details just in case I decided I was not going to buy it.
I had connected to the wifi at the sellers apartment, and I began to review the device, and everything seemed in full working order, the screen was bright and vibrant, no yellow hue, it seemed slightly snappy and lag free etc, the wifi was working etc etc.
So I ended up purchasing it by cash.
The device was left on the side in my office until Wednesday, where I fully charged it, and i conducted another factory hard reset. My intention was to initially create a new gmail account for me niece as she has never had an android handset before.
After the factory reset had been completed, I was expecting to be put through to the standard android set up screen, and for the first few options, everything seemed to be fluid. Country, Wifi set up, motorola security op in/out, and then i came to the google account screen.
All that was stated was that ''This device has been reset, please enter account details of previous account''. I was not sure what was going on, so I contacted the original seller, and he was also confused, and he asked me to pop over during the evening.
I went over after work, and he attempted to enter his details, and they were not being accepted? We hard reset the device 3/4 times including wiping all user data and personalised content etc, and it kept asking for the credentials of the previous owner. My friend then made me aware of the made up account details i had initially used the day I purchased the handset from him, but I have no idea what these details were. I literally made them up on the spot without making any notes on what they were. I have successfully done this before many many times? Especially when reviewing second hand devices before buying.
Since Wednesday, neither me or the seller have been able to find a way around this. I have searched online high and low but with no help.
Can anybody please advise?
Click to expand...
Click to collapse
If you can't bypass that after numerous tries, flash the stock firmware again.
Sent from my XT1562 using Tapatalk
Hello all!
A few weeks ago I updated my Google Nexus 6P to the 7.1.2 Public Beta (angler 03.68) OTA. Everything seemed fine. But yesterday my the phone started rebooting when trying to scroll any webpage in chrome. Last night it rebooted again and got stuck on the Google logo (white letters). I went into recovery mode and wiped the cache - still stuck on the white letters. I then went and did a data wipe and factory reset. Same problem - white letters only.
I called Google Support and they said I had to call Hauwei Support, since I purchased my phone from a third party vendor (Best Buy). I called Hauwei Support but they told me there is nothing they can do because my phone's warranty is up. I purchased the phone 12-20-2015. They said they don't even have a place for me to send the phone in to repair it.
I have phone insurance through Verizon. However, before I drop the $100 down for a refurb or similar model replacement, I wanted to know if anyone on here has a possible solution for me. Any information or assistance is greatly appreciated. Thanks in advance!
-William
Nope, sounds like the bootloop of death. If you want, you can Google the class action lawsuit that is being filed against Google & Huawei both, and have attorneys get in touch with with you. A simple Google search can get you to the sign up list. If that's not your thing, pull the trigger on the replacement.
Only thing to try before that is a full fastboot flash (assuming you're bootloader unlocked) if not, get the RMA.
Okay. I assumed it was dead. I also just found out that when I signed up for the new "unlimited" data plan through Verizon, they didn't continue my insurance. So, no replacement for me. I'm taking the lawsuit approach. Can't believe a (previous) flagship phone can just die, for so many customers, and Google/Huawei won't take responsibility for it. Hopefully justice will be served. Thanks for the reply!
Hi,
I bought this phone (Moto G5 Plus) as an open box item from a local Best Buy. The intent was to just turn it into a separate gaming device (primarily PoGo) so I'm not constantly killing my phone. I go to turn on the phone, but I can't get signed in. It's taking me to a screen and asking me to sign in with an account previously on the device. After some googling, apparently this is a device protection screen? I tried to factory wipe the data, but that doesn't seem to have worked. Is there a way around this or am I stuck driving 30+ minutes back to Best Buy?
Looks like it has Android 7.0 I think. None of the youtube videos with highlighting text are working. I only have copy and cut option.
rschlachter said:
Hi,
I bought this phone (Moto G5 Plus) as an open box item from a local Best Buy. The intent was to just turn it into a separate gaming device (primarily PoGo) so I'm not constantly killing my phone. I go to turn on the phone, but I can't get signed in. It's taking me to a screen and asking me to sign in with an account previously on the device. After some googling, apparently this is a device protection screen? I tried to factory wipe the data, but that doesn't seem to have worked. Is there a way around this or am I stuck driving 30+ minutes back to Best Buy?
Looks like it has Android 7.0 I think. None of the youtube videos with highlighting text are working. I only have copy and cut option.
Click to expand...
Click to collapse
Seems like the previous owner forgot to remove his own account from the phone. If you could get a hold of the previous owner and ask him to remove his account, that'd help you out. I'm assuming this device is still stock and unmodified in any way.
psychopac said:
Seems like the previous owner forgot to remove his own account from the phone. If you could get a hold of the previous owner and ask him to remove his account, that'd help you out. I'm assuming this device is still stock and unmodified in any way.
Click to expand...
Click to collapse
Got it at Best Buy so I guess so? It has a Verizon sim card still in it.....
I guess I'll just take it back to them?
rschlachter said:
Got it at Best Buy so I guess so? It has a Verizon sim card still in it.....
I guess I'll just take it back to them?
Click to expand...
Click to collapse
Yes but there is a way to bypass it. Google it. Should be something about wiping and flashing a newer stock build over it. That should do it. Or take it back lol
Hi,
My wife bought a new smartphone and decided to offer the P9 Lite to our son but before did a factory reset, but I think I should have deleted the Google account first, and did not, so my son when putting his data, asked to put the account of the previous owner, then my wife put her account again, appeared the indication that they were sending a recovery code to her cell phone number, then put that code in P9 Lite, and nothing happened, it always goes on to say the same thing and does not advance, someone can help me, is that in Huawei in portugal want 25 euros to carry out the unlocking, in addition to the expenses that is to move me there, even the equipment is worth so many euros.
Regards
Long story short, I bought a used phone and used a fake/throwaway gmail account to access play store to download an app to test everything was working. I then factory reset it not knowing it would then be locked until I logged back into that gmail account that I now don't know the username for!
I've tried a few of the youtube tutorials, but they either don't seem to work on this phone, or they require a special cable that I don't have.
I guess my only options left are to install a custom rom, but I am a complete newbie, I actually had to google what a custom rom was, but all the guides I find for doing this also don't work on a locked phone.
I feel like I keep going down different roads that all lead to dead ends
So does anyone know what would be the easiest way for a newbie such as myself to unlock my phone? And/or what guides could I use that would work for this phone?
In case it matters, I do have the original receipt (although not in my name) where the phone was purchased (from amazon), and the phone even has another 6 months left on warrenty. But I am guessing that would require posting the phone to LG and waiting weeks. Any better ways?
Did you set up a recovery email/phone number with the Google account?