Bought open box at Best Buy. Stuck on Device Protection page? - Moto G5 Plus Questions & Answers

Hi,
I bought this phone (Moto G5 Plus) as an open box item from a local Best Buy. The intent was to just turn it into a separate gaming device (primarily PoGo) so I'm not constantly killing my phone. I go to turn on the phone, but I can't get signed in. It's taking me to a screen and asking me to sign in with an account previously on the device. After some googling, apparently this is a device protection screen? I tried to factory wipe the data, but that doesn't seem to have worked. Is there a way around this or am I stuck driving 30+ minutes back to Best Buy?
Looks like it has Android 7.0 I think. None of the youtube videos with highlighting text are working. I only have copy and cut option.

rschlachter said:
Hi,
I bought this phone (Moto G5 Plus) as an open box item from a local Best Buy. The intent was to just turn it into a separate gaming device (primarily PoGo) so I'm not constantly killing my phone. I go to turn on the phone, but I can't get signed in. It's taking me to a screen and asking me to sign in with an account previously on the device. After some googling, apparently this is a device protection screen? I tried to factory wipe the data, but that doesn't seem to have worked. Is there a way around this or am I stuck driving 30+ minutes back to Best Buy?
Looks like it has Android 7.0 I think. None of the youtube videos with highlighting text are working. I only have copy and cut option.
Click to expand...
Click to collapse
Seems like the previous owner forgot to remove his own account from the phone. If you could get a hold of the previous owner and ask him to remove his account, that'd help you out. I'm assuming this device is still stock and unmodified in any way.

psychopac said:
Seems like the previous owner forgot to remove his own account from the phone. If you could get a hold of the previous owner and ask him to remove his account, that'd help you out. I'm assuming this device is still stock and unmodified in any way.
Click to expand...
Click to collapse
Got it at Best Buy so I guess so? It has a Verizon sim card still in it.....
I guess I'll just take it back to them?

rschlachter said:
Got it at Best Buy so I guess so? It has a Verizon sim card still in it.....
I guess I'll just take it back to them?
Click to expand...
Click to collapse
Yes but there is a way to bypass it. Google it. Should be something about wiping and flashing a newer stock build over it. That should do it. Or take it back lol

Related

Returning my POS Re-Packaged Galaxy S in the morning....

This phone really really sucks...
First thing in the morning I am taking it back... EVERY phone call I made today in the middle the phone shut down and restarted... F this...
Its just a re-packaged Galaxy S anyway... Nothing special about it except a curved piece of glass they call a curved screen...
Utter piece of crap...
Nexus ONE... you are still the best!
Slapinfunk said:
This phone really really sucks...
First thing in the morning I am taking it back... EVERY phone call I made today in the middle the phone shut down and restarted... F this...
Its just a re-packaged Galaxy S anyway... Nothing special about it except a curved piece of glass they call a curved screen...
Utter piece of crap...
Nexus ONE... you are still the best!
Click to expand...
Click to collapse
Slapinfunk said:
This phone really really sucks...
First thing in the morning I am taking it back... EVERY phone call I made today in the middle the phone shut down and restarted... F this...
Its just a re-packaged Galaxy S anyway... Nothing special about it except a curved piece of glass they call a curved screen...
Utter piece of crap...
Nexus ONE... you are still the best!
Click to expand...
Click to collapse
Stop crying. You have a defective unit, or a software issue. Either do a hard reset (full wipe), or exchange the handset. Since you're the only one having these problems, it's your specific phone.
I deleted all the apps that I installed / were installed when I set up the phone...
How can I do a factory reset and not have my original apps re-install...
Slapinfunk said:
I deleted all the apps that I installed / were installed when I set up the phone...
How can I do a factory reset and not have my original apps re-install...
Click to expand...
Click to collapse
I don't know how not to have your apps reinstall after a wipe, but it shouldn't matter. The software issue I was referring to was not necessarily related to apps... but the system software.
If you really want the auto install of your apps to stop, then skip the Gmail sign in procedure and then test out the phone to see if it's still FC'ing. If yes, exchange. If no, set up the phone and see if it's an app you installed.
Alright... lets see what happens...
Good luck... and don't freak out so much. From time to time there are a few people that get defective units... that happens with any mass produced device. Worst case scenario you can exchange or return it.
When setting up your phone don't check back up data with google your apps shouldn't restore. If for some reason they so skip everything and sign in through the market. Give the thing a shot. Its not the phone model that sucks, its your FUBARd phone. Defects suck lots
Sent from my PC36100 using XDA App
every android device ive bought ive had to exchange the first as defective, so far my nexus s is the exception, exchange it and you should be fine
I reset, didn't install any previous apps and did not set up my google accounts...
first 5 minute call was fine...
When you're logging in for the first time, at one of the screens, you can press menu and DISABLE auto restore of your settings/apps.
Don't check backup data with google. Your apps wont restore. That is the process you want lol
Sent from my PC36100 using XDA App
Slapinfunk said:
I reset, didn't install any previous apps and did not set up my google accounts...
first 5 minute call was fine...
Click to expand...
Click to collapse
Did all calls get dropped within 5 minutes before that...? Go ahead and reset again and set up your phone again like you want. It should be fine... but if not, then exchange it.
Enjoy.
you know... it really makes me wonder if possibly BB F'd with the phone... I hate when phone packages are open...
I did the restart, two calls no problems...
I set up one of my google accounts without the google backup box checked...
we will see what happens from here...
I'm going to add apps one by one manually...
uansari1 said:
Did all calls get dropped within 5 minutes before that...? Go ahead and reset again and set up your phone again like you want. It should be fine... but if not, then exchange it.
Enjoy.
Click to expand...
Click to collapse
They ended at random points... either rite after it started or after a few mins...
Maybe I will just reset it just for fun..
Slapinfunk said:
you know... it really makes me wonder if possibly BB F'd with the phone... I hate when phone packages are open...
I did the restart, two calls no problems...
I set up one of my google accounts without the google backup box checked...
we will see what happens from here...
I'm going to add apps one by one manually...
Click to expand...
Click to collapse
What did you mean by, "I hate when phone packages are open..."? Best Buy opens new phones before selling them? The phone came already opened, that is, unsealed?
That's alarming, if so. What for?
All the ones I saw were open at Best Buy... Some had screen protectors pre-installed and some not...
After they charged me my ~$580, they opened the box and showed "here is your SIM, Headphones, Battery, Charger, USB cable"
When I got my girlfriend her Verizon Fascinate there, it was open, they had to set it up through Verizon so I could understand that... but for a GSM phone, no reason to not be sealed IMHO...
Its been so long since I purchased a phone from a retail store I don't remember how they come...
Even the Nexus 1 was sealed...
Slapinfunk said:
All the ones I saw were open at Best Buy... Some had screen protectors pre-installed and some not...
After they charged me my ~$580, they opened the box and showed "here is your SIM, Headphones, Battery, Charger, USB cable"
When I got my girlfriend her Verizon Fascinate there, it was open, they had to set it up through Verizon so I could understand that... but for a GSM phone, no reason to not be sealed IMHO...
Its been so long since I purchased a phone from a retail store I don't remember how they come...
Even the Nexus 1 was sealed...
Click to expand...
Click to collapse
And you can't ask them not to?
none were sealed... I saw them all in the cabinet.
Slapinfunk said:
none were sealed... I saw them all in the cabinet.
Click to expand...
Click to collapse
Quite suspect. Thanks for sharing.

i bought a used KF and need some help

I bought a fire from an acquaintance I run into from time to time at work and I'm having an issue. Apparently neither one of us were aware that it had to be deregistered before I could register it to me. The tech I spoke with at amazon informed me of this. This is a problem for me because I don't have a way to contact him, I usually just see him around. I'm wondering if there is a way for me to sign in to the amazon market within the app as opposed to it redirecting me to the kindle registering page? I rooted and installed google market and am really enjoying the fire but would like to access some of the apps that I have already purchased from amazon. Any help is greatly appreciated.
You can deregister the Fire by going to Settings -> My Account -> Deregister. (No account information is needed) Then you can enter your own Amazon account. That way you can access the Amazon App Store and other Amazon content.
brian112358 said:
You can deregister the Fire by going to Settings -> My Account -> Deregister. Then you can enter your own Amazon account. That way you can access the Amazon App Store and other Amazon content.
Click to expand...
Click to collapse
I'm assuming that because it was wiped before I got it that it's not giving me that option. It only gives me the option to register and if I try it give me a "contact customer support " message. The tech I spoke with said it needed to be dergistered but he wasn't allowed to contact previous owner about it.
The process of resetting the device to factory default does a deregister as part of the process. When done, the device is ready to go like right out the box.
Sounds like some other issue.
krelvinaz said:
The process of resetting the device to factory default does a deregister as part of the process. When done, the device is ready to go like right out the box.
Sounds like some other issue.
Click to expand...
Click to collapse
I don't know, I reset it twice trying to get it to work before calling customer support and the guy telling me that it had to be deregistered.
It is probably stolen.
There's a system app called "amazon device client platform", I'm wondering if freezing it would "seperate" the amazon apps from the device, essentially making the apps behave as if they were on a phone.
asb2164 said:
It is probably stolen.
Click to expand...
Click to collapse
I really hope it's not.
The person who registered the kindle has to log into their Amazon account and deregister the device. If the fire was wiped, then that will be the only way.
NMCBR600 said:
The person who registered the kindle has to log into their Amazon account and deregister the device. If the fire was wiped, then that will be the only way.
Click to expand...
Click to collapse
By the time I run into him again CM7 or some other custom rom will probably be out and therefor I won't need it de registered any more.
I think that com.amazon.dcp.apk is the way to seperate amazon apps from the device making them behave as they would on a phone(ie.able to sign in within the app). I'm considering freezing that app and seeing what happens, I am however concerned that I might do some harm.
Perhaps?
If someone uploaded a clean version of com.amazon.dcp.apk and you deleted the one on the device would that work? Or is the registration kept on the Amazon servers? I don't really know, just curious if this would work.
nursereese said:
If someone uploaded a clean version of com.amazon.dcp.apk and you deleted the one on the device would that work? Or is the registration kept on the Amazon servers? I don't really know, just curious if this would work.
Click to expand...
Click to collapse
I think that com.amazon.dcp.apk would either have to be frozen/removed or it would have to be altered in a way to not recognize the appstore. You see, when i go to the appstore and try to sign in i get kicked out to device registering, and I am trying to get it to let me sign in within the app like you would do on your phone. The appstore apk on the fire and the apk on my phone seem to be identical so it should be possible. I am in no way sure of anything, just making a slightly educated guess.
neilrl79 said:
I don't know, I reset it twice trying to get it to work before calling customer support and the guy telling me that it had to be deregistered.
Click to expand...
Click to collapse
If you follow the guide on here on unbircking (i know your device isnt bricked) your device it will get it to the "out of the box" state in which you will be prompted to register your device under your own information. It will wipe user data which is what his information is under. You will need to reroot and everything afterward but it may fix your issue
ubeezee said:
If you follow the guide on here on unbircking (i know your device isnt bricked) your device it will get it to the "out of the box" state in which you will be prompted to register your device under your own information. It will wipe user data which is what his information is under. You will need to reroot and everything afterward but it may fix your issue
Click to expand...
Click to collapse
Unfortunately I've had it at "out of the box state" for a while and I still can't get to accept my registration. I've been doing some google-ing and it seems I'm not the only person to have this problem, it's happening to people who ordered their fires directly from amazon,only problem is I can't return mine.
Just a guess... there is a registration number associated with the device which is not touchable normally.
When I first got mine, actually ordered for my wife, it auto-registered it to me even though I entered nothing. I had to deresgister the device and then use her account to register it to.
It was very weird to have it do that on it's own. This was an out of box unit that had never been used, yet it was already allocated to my account (like it was a gift).
I'm guessing that every unit has a unique code in it for that purpose.
Unless you can change that code where ever it is, I think you will be stuck.
Seems not worth the money to mess around with a used unit when you can get a brand new one for $199 or less (I got one for $123.99)
krelvinaz said:
Just a guess... there is a registration number associated with the device which is not touchable normally.
When I first got mine, actually ordered for my wife, it auto-registered it to me even though I entered nothing. I had to deresgister the device and then use her account to register it to.
It was very weird to have it do that on it's own. This was an out of box unit that had never been used, yet it was already allocated to my account (like it was a gift).
I'm guessing that every unit has a unique code in it for that purpose.
Unless you can change that code where ever it is, I think you will be stuck.
Seems not worth the money to mess around with a used unit when you can get a brand new one for $199 or less (I got one for $123.99)
Click to expand...
Click to collapse
Yeah, I got it for an incredible deal tho. The guys nephew gave it to him and the way the economy is going he said he'd rather have some cash. I got it for $100.
neilrl79 said:
Yeah, I got it for an incredible deal tho. The guys nephew gave it to him and the way the economy is going he said he'd rather have some cash. I got it for $100.
Click to expand...
Click to collapse
Seriously.... Incredible Deal? You bought an unknown unit from a friend of a friend that you can't get a hold of, that Amazon says is already registered and might possibly be stolen. It is like buying a cell phone with a blacklisted ESN number.
krelvinaz said:
Seriously.... Incredible Deal? You bought an unknown unit from a friend of a friend that you can't get a hold of, that Amazon says is already registered and might possibly be stolen. It is like buying a cell phone with a blacklisted ESN number.
Click to expand...
Click to collapse
Yes. An Incredible Deal. If the unit was blacklisted i'm pretty sure the 2 techs i spoke to at amazon wouldn't have spent hours trying to help me register it. Besides as it sits right now it's an exteremly capable $100 tablet, even if i never get the amazon stuff figured out.
No... that is an incredible deal
I think this is a better "Incredible Deal"... Brand new sealed in the box with full warranty and return privileges. Only $24 (~$30 with tax) more than you paid for your used machine.
krelvinaz said:
I think this is a better "Incredible Deal"... Brand new sealed in the box with full warranty and return privileges. Only $24 (~$30 with tax) more than you paid for your used machine.
Click to expand...
Click to collapse
Yeah I guess so. You sure showed me.

Recovering data from a broken screen Moto X

Last week a friend of mine decided it was time for my Moto X to retire and unwillingly broke its screen by putting a weight on it at the gym. I would now like to retrive the data it contained (especially the photos) but it's not that simple, since my phone was pin-protected and it was completely stock. As of right now neither the touchscreen nor the display are working.
Any advice on how to proceed?
Thanks in advance.
For starters, hopefully the PCB didn't get damaged, also, for the people that know how to work with this phone better than I, what is the model of the phone, was the bootloader locked or unlocked, did you have a custom recovery onboard
mrmidnight said:
For starters, hopefully the PCB didn't get damaged, also, for the people that know how to work with this phone better than I, what is the model of the phone, was the bootloader locked or unlocked, did you have a custom recovery onboard
Click to expand...
Click to collapse
Yeah, sorry for lacking details. My phone is the XT1052, and I have no custom recovery nor root on my phone. Plus the boot loader is locked.
I wanted to solve this myself, but maybe the guys over at Motorola's assistance could help me?
kGospel said:
Yeah, sorry for lacking details. My phone is the XT1052, and I have no custom recovery nor root on my phone. Plus the boot loader is locked.
I wanted to solve this myself, but maybe the guys over at Motorola's assistance could help me?
Click to expand...
Click to collapse
They would tell you to send it in if it's still under warranty and give you a replacement, no data retrieval. There was another thread recently from someone who had a similar issue. I'd read that to see where it went (not that long of a read). Its not entirely clear what happened to the user, though you can pm him/her to see if the feedback given actually worked. Here's the thread http://forum.xda-developers.com/moto-x/moto-x-qa/headless-mobo-data-retrieval-t3125471
Yeah, it is still under warranty, however I believe the one time free replacement policy is only available in the US.
As far as my problem is concerned is there any way to control the input of the phone via an external input? (Maybe connecting it to a computer?)
kGospel said:
Yeah, it is still under warranty, however I believe the one time free replacement policy is only available in the US.
As far as my problem is concerned is there any way to control the input of the phone via an external input? (Maybe connecting it to a computer?)
Click to expand...
Click to collapse
You could use an OTG cable with mouse/keyboard
With nothing at all on the screen, I would be very concerned the PCB is broken. Do you get any vibrations when attempting to power on and off? How about when you call it, does it ring?
I honestly haven't tried to call myself since my SIM card now lives on another phone. However the phone does vibrate when turning on.
Plus, when I discovered it was broken one small part of the screen (upper right corner) still showed battery percentage and network connectivity. Now even that part doesn't seem to be working.
When you connect the phone to the computer, is it recognized?
As far as I remember, you don't need the screen to work in order to unlock the bootloader via the Motorola website (if you can get your serial elsewhere or already signed in Moto Care). You could do that and use adb pull, granted you know what exact files you want to retrieve.
What do you want to retrieve exactly? If it's totally stock, chances are that things like contacts, calendar and etc were already cloud synced to your google account. (Or even pictures if you activated that)
The Moto X will not illuminate the screen if the AMOLED display layer is cracked. If the phone acts like it's working (vibrates on boot etc) then you probably just have a broken screen. Have you tried to turn it on and plug it in to a computer and just copy the data off? You could also replace the display if you're so inclined with a refurbished display assembly. I've seen them as low as $40 on ebay. Disassembly is not overly difficult if you have an appropriate heat source and a T3 torx screwdriver.
kGospel said:
I honestly haven't tried to call myself since my SIM card now lives on another phone. However the phone does vibrate when turning on.
Plus, when I discovered it was broken one small part of the screen (upper right corner) still showed battery percentage and network connectivity. Now even that part doesn't seem to be working.
Click to expand...
Click to collapse
I just replaced a shattered screen on the wife's moto x last night. The screen still works but looks like hell. I was about to throw it out but you can have it if you promise to reimburse my shipping costs. I can even give you a few tips based on my experience following the ifixit guide online and I'll even send along the cheap (but good enough) t3 & t5 torx screwdrivers that came with it. Let me know.
Hi guys, I apologize not having been here for a while, but I have been out of town for the last couple days.
alenym said:
When you connect the phone to the computer, is it recognized?
As far as I remember, you don't need the screen to work in order to unlock the bootloader via the Motorola website (if you can get your serial elsewhere or already signed in Moto Care). You could do that and use adb pull, granted you know what exact files you want to retrieve.
What do you want to retrieve exactly? If it's totally stock, chances are that things like contacts, calendar and etc were already cloud synced to your google account. (Or even pictures if you activated that)
Click to expand...
Click to collapse
When I connect the phone to the computer it does get recognized in the sense that Windows does recognize it as a periferial and makes its annoying sound, but it then isn't accessible nor it does show up as an external device.
Is this enough to unlock its bootloader via Motorola's website?
Also, the phone regularly powers on and vibrates while booting on. I guess this should be a good sign.
cntryby429 said:
I just replaced a shattered screen on the wife's moto x last night. The screen still works but looks like hell. I was about to throw it out but you can have it if you promise to reimburse my shipping costs. I can even give you a few tips based on my experience following the ifixit guide online and I'll even send along the cheap (but good enough) t3 & t5 torx screwdrivers that came with it. Let me know.
Click to expand...
Click to collapse
You guys are amazing, I really appreciate your offer, but I honestly cannot accept it.
kGospel said:
When I connect the phone to the computer it does get recognized in the sense that Windows does recognize it as a periferial and makes its annoying sound, but it then isn't accessible nor it does show up as an external device.
Is this enough to unlock its bootloader via Motorola's website?
Also, the phone regularly powers on and vibrates while booting on. I guess this should be a good sign.
Click to expand...
Click to collapse
I guess it is! However I genuiely don't know if the X is supposed to be detected by default or if you need to install the Motorola Drive. I guess you should give it a try! Try installing the Motorola Device Manager (available directly from the Moto website, just google it and it should be the first result), it comes with drivers for the Moto X. Plus you'll need it to unlock the bootloader.
The bootloader unlock is also quite easy. To be honest it was my first contact with the Android SDK (the Moto X being my first cellphone ) and I had no real problem apart setting the drivers and stuff (there is a very detailed step-by-step guide in the Moto X General section btw, very useful! The one provided by Motorola isn't bad neither).
You didn't say what exactly you wanted to get back by the way!
PS: I'd put the links if I could, but I can't atm because I didn't reach 10 messages yet. I think this is my tenth, so I'll try editing the post afterwards and see if it works.
Edit: it works!
Moto Device Manager: https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
Moto Unlock Bootloader: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
Step by step guides to pretty much everything Moto X related: http://forum.xda-developers.com/moto-x/general/ref-complete-moto-x-guides-information-t2603358
alenym said:
I guess it is! However I genuiely don't know if the X is supposed to be detected by default or if you need to install the Motorola Drive. I guess you should give it a try! Try installing the Motorola Device Manager (available directly from the Moto website, just google it and it should be the first result), it comes with drivers for the Moto X. Plus you'll need it to unlock the bootloader.
The bootloader unlock is also quite easy. To be honest it was my first contact with the Android SDK (the Moto X being my first cellphone ) and I had no real problem apart setting the drivers and stuff (there is a very detailed step-by-step guide in the Moto X General section btw, very useful! The one provided by Motorola isn't bad neither).
You didn't say what exactly you wanted to get back by the way!
PS: I'd put the links if I could, but I can't atm because I didn't reach 10 messages yet. I think this is my tenth, so I'll try editing the post afterwards and see if it works.
Edit: it works!
Moto Device Manager: https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481
Moto Unlock Bootloader: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
Step by step guides to pretty much everything Moto X related: http://forum.xda-developers.com/moto-x/general/ref-complete-moto-x-guides-information-t2603358
Click to expand...
Click to collapse
Thank you once more! However, as of right now, I'm not sure whether my phone is functinal or not. Here's what I can tell you:
After I hold the power button down for a while the phone vibrates as if it was turning on. Then after about a minute or so it does vibrate again but with lower intensity, as if there where unread notifications on the phone (which could be possible).
However, neither my MacBook nor my Windows PC seem to recognize the phone. Any idea?
In order for the Macbook to recognize it you need to download an app called Android File Transfer. It is not in the App Store, however Google is the author. I use it pretty regularly and it is awesome!
kGospel said:
However, neither my MacBook nor my Windows PC seem to recognize the phone. Any idea?
Click to expand...
Click to collapse
Have you installed the Motorola device drivers? You said your phone was pin-protected. I tried connecting my phone to the PC and my phone would not enable the media device connection to the PC until I entered the pin. I don't know if the touchscreen remains functional even if the display underneath is broken, but you could try it.
---------- Post added at 12:55 PM ---------- Previous post was at 12:47 PM ----------
Another option you could try is to unlock your bootloader, flash TWRP recovery, and boot into TWRP. I believe TWRP will present an adb interface and that should allow you to pull your files.
I just tried it out. I didn't even need to use adb, TWRP showed up as a portable device and I was able to simply drag and drop files off the device.
Sorry if I hadn't been detailed enough: in my previous attempts I already had the Motorola drivers installed, and I also tried with the Android File Transfer App but nothing has worked so far.
tormin said:
Have you installed the Motorola device drivers? You said your phone was pin-protected. I tried connecting my phone to the PC and my phone would not enable the media device connection to the PC until I entered the pin. I don't know if the touchscreen remains functional even if the display underneath is broken, but you could try it.
---------- Post added at 12:55 PM ---------- Previous post was at 12:47 PM ----------
Another option you could try is to unlock your bootloader, flash TWRP recovery, and boot into TWRP. I believe TWRP will present an adb interface and that should allow you to pull your files.
I just tried it out. I didn't even need to use adb, TWRP showed up as a portable device and I was able to simply drag and drop files off the device.
Click to expand...
Click to collapse
I guess unlocking the bootloader seems like my best option as of right now, however I thought unlocking the boot loader erased all the data from the phone which would mean I'd lose the photos I'm trying to recover if I did.
I guess unlocking the bootloader seems like my best option as of right now, however I thought unlocking the boot loader erased all the data from the phone which would mean I'd lose the photos I'm trying to recover if I did.
Click to expand...
Click to collapse
That... is true. You don't want to unlock the bootloader.
Final offer on shipping you my busted but functional screen I just replaced. I kinda like the idea of paying it forward to the xda community which has been so helpful to me in the past. No strings, just reimburse my shipping once you get it.
kGospel, I would take his offer. He is offering to send you the screen and then have you pay for it.
That may be your only option to save you files outside of paying out the yingyang for a new screen

Screen broken, need help wiping.

Hey guys/gals,
Dropped my phone yesterday and now the screen is completely gone. I was able to back everything up. I had planned on wiping it this morning, but apparently it had some mad LCD bleed and I can't see anything any more.
I had Vysor running yesterday (control your phone from Chrome browser), but now it seems to not be working (I didn't change any settings). I had USB debugging enabled...at least I thought.
I suppose I could just put it into Download Mode/Recovery, I come from 4 years of Samsung devices, so I was using Odin before.
Any chance someone could throw up some screen shots for any screens I'd have to interact with...driving blind.
Thanks
P.S. I did do an "erase" from Android Device Manager. It does say that I would see the Android Welcome Screen next time I turn the device on...haha, except I won't either way
I suppose I'll know if it is erased if the fingerprint reader stops giving me haptic feedback and turning on the device (can see a slight image on the bottom right).
Just boot into download mode, then use ADB to flash the factory image. It will tell you if it works or not.
Thanks Geoff, got that done.
MeetFace said:
Thanks Geoff, got that done.
Click to expand...
Click to collapse
what are u doing to get ur screen fixed?
My work will fix the screen for $170
Have the replacement plan, $80 for a brand new phone. Typing from it
Sent from my Nexus 6P using Tapatalk
Hey sorry for the necro but cant seem to get any help on this. If you cant see ANYTHING on the screen, how do you know what mode you are in after you boot to recovery? It seems the default options are always different so how do you ensure you are at the right option to use ADB or anything else? I need to make 100% sure the phone is wiped before I sell it.
Dathaeus said:
Hey sorry for the necro but cant seem to get any help on this. If you cant see ANYTHING on the screen, how do you know what mode you are in after you boot to recovery? It seems the default options are always different so how do you ensure you are at the right option to use ADB or anything else? I need to make 100% sure the phone is wiped before I sell it.
Click to expand...
Click to collapse
just use android device manager and wipe it but you will probably need to tell buyer your account and password after they fix it to get in it then change your password again https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwiwzPL1-tjXAhVDPN8KHab3CCAQFggoMAA&url=https%3A%2F%2Fwww.google.com%2Fandroid%2Ffind&usg=AOvVaw18MrvVnXQpTGzGjml46v_F
billycar11 said:
just use android device manager and wipe it but you will probably need to tell buyer your account and password after they fix it to get in it then change your password again https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwiwzPL1-tjXAhVDPN8KHab3CCAQFggoMAA&url=https%3A%2F%2Fwww.google.com%2Fandroid%2Ffind&usg=AOvVaw18MrvVnXQpTGzGjml46v_F
Click to expand...
Click to collapse
I been trying ADM and it is not detecting my phone... I am pretty sure I am logged into my phone but again its hard to be 100% sure. Doesnt your phone have to be on and logged in for this to work? Or does your old sim card have to be in for it to work? I already put my sim card into the new phone, but dont wanna screw up my account or "new" phone by messing around with the sim. I've read somewhere else that it worked without it.
Dathaeus said:
I been trying ADM and it is not detecting my phone... I am pretty sure I am logged into my phone but again its hard to be 100% sure. Doesnt your phone have to be on and logged in for this to work? Or does your old sim card have to be in for it to work? I already put my sim card into the new phone, but dont wanna screw up my account or "new" phone by messing around with the sim. I've read somewhere else that it worked without it.
Click to expand...
Click to collapse
No the phone does not need to be on just still connected to your account and the next time it turns on it will wipe it self and ask for the Google account to unlock it it will be in factory
Reset protect mode
If it's not showing up under your account its not on that account unused phone stay there for like 6 months to a year before disappearing
billycar11 said:
No the phone does not need to be on just still connected to your account and the next time it turns on it will wipe it self and ask for the Google account to unlock it it will be in factory
Reset protect mode
If it's not showing up under your account its not on that account unused phone stay there for like 6 months to a year before disappearing
Click to expand...
Click to collapse
Ok I think we are missing some info here....
I already got a new 6P and put my SIM card in that
In the Google options to wipe it shows the phone in 2 different names, I think one is my very old Samsung S4, but the 6P
When I clock on the old 6P, it tries to find it but results "Can't Reach Device"
When I click on ERASE it results in:
"ERASE Your device has been erased If your device is offline, erasing will begin when it next comes online. You'll need to sign in to your Google Account to use the device again."
Now that sounds great, but since I cannot see anything, how do I know whats going on as far as if it did it, will it be safe for me to sell this phone now, etc, etc.... I cannot login to a phone I cant see or check out whats going on on it.
I hope this makes sense... maybe I am sounding paranoid but I am sure you know how it is if you have any valuable or personal data in your phone and are selling it.
Thanks so much.
Dathaeus said:
Ok I think we are missing some info here....
I already got a new 6P and put my SIM card in that
In the Google options to wipe it shows the phone in 2 different names, I think one is my very old Samsung S4, but the 6P
When I clock on the old 6P, it tries to find it but results "Can't Reach Device"
When I click on ERASE it results in:
"ERASE Your device has been erased If your device is offline, erasing will begin when it next comes online. You'll need to sign in to your Google Account to use the device again."
Now that sounds great, but since I cannot see anything, how do I know whats going on as far as if it did it, will it be safe for me to sell this phone now, etc, etc.... I cannot login to a phone I cant see or check out whats going on on it.
I hope this makes sense... maybe I am sounding paranoid but I am sure you know how it is if you have any valuable or personal data in your phone and are selling it.
Thanks so much.
Click to expand...
Click to collapse
It is as Google says next time it connects to the internet it will wipe it self

Broken Phone HELP PLZ ?*♂️

Hi, so I recently smashed the H*** out of my Essential Phone. I put my sim in my wife's old Nexus to try and get back into the Gmail account I've had for 10+ years, and they've forced 2 step verification onto my account and will not let me use my number for recovery. The ONLY way to complete this verification is to use my Broken Essential Phone to accept screen prompt. So here's my question... I was rooted, with TWRP and Custom rom but do have Full Back ups on my computer, so if I were able to get another essential phone and root it, would I be able to then restore the factory image and back ups I had created for this old essential phone onto the new device and gain access to my Gmail account that way, or am I totally out of luck unless I fix my smashed phone enuf to get to the screen on to accept screen prompt to verify my identity....? Any insight here is greatly appreciated. I have 1000's of $$ invested in that Gmail and have been unable to access it for a week now. Google has been zero help. Sorry if. This is posted in the wrong space, I haven't been here in a while.
Kushmin05h said:
Hi, so I recently smashed the H*** out of my Essential Phone. I put my sim in my wife's old Nexus to try and get back into the Gmail account I've had for 10+ years, and they've forced 2 step verification onto my account and will not let me use my number for recovery. The ONLY way to complete this verification is to use my Broken Essential Phone to accept screen prompt. So here's my question... I was rooted, with TWRP and Custom rom but do have Full Back ups on my computer, so if I were able to get another essential phone and root it, would I be able to then restore the factory image and back ups I had created for this old essential phone onto the new device and gain access to my Gmail account that way, or am I totally out of luck unless I fix my smashed phone enuf to get to the screen on to accept screen prompt to verify my identity....? Any insight here is greatly appreciated. I have 1000's of $$ invested in that Gmail and have been unable to access it for a week now. Google has been zero help. Sorry if. This is posted in the wrong space, I haven't been here in a while.
Click to expand...
Click to collapse
A few years back you used to be able to get a new phone install TWRP create a backup on new phone and then copy the files from the old phones backup into the new backup folder (with the new unique file number). But think I read this doesn't work anymore on new version (but not sure you'll have to check yourself or hopefully someone here knows)
Even if that works what type of 2FA is it? Authenticator or SMS?
https://support.google.com/accounts/troubleshooter/4430955?hl=en
without a backup code it may not work anyhow
if you can see your screen but touch is not working just plug a mouse into the usb & click away! If screen is blacked out but rest of hardware good easiest to buy a replacement screen as cheap or use usb-hdmi hub to mirror screen (not sure if Essential phone requires any input to set up as haven't tried with this phone)
If other hardware damage it will depend, but as rooted you are in with a chance. Is usb debugging on?
Thanks for your response, Google has been zero help and I've definitely considered ordering a screen to see if I can get the old device to work, but the og screen is detached from the chip board, as far as I can tell it will power on with some serious prompting, but idk if it's actually trying to boot up or in some kind of safe mode detecting the screen is missing, or just wrecked completely...? Lol the notification Light stays red until the battery dies. I've considered maybe trying to clone the esn of my old essential phone to another phone to try to trick their servers that way but idk if they recognize the device via that (The ESN) or tokens generated locally on the device, and the more I think about it, the more I think the latter sounds more logical considering the nature of the beast I'm fighting here... Seems It would b wildly irresponsible of them to rely solely on esn to identify a "Trusted" device. Idk what to do, lol except cry... I'm basically at a loss at this point, so I will order a screen and go from there I guess, if the screen option doesn't work. You'd think with the money they have, they'd have some type of account recovery team, or a way to recover in the event something like this happens, or someone to speak to at the very least, the can verify my account in seconds over the phone, but do literally nothing for me, nor let me speak with or point me towards anyone who can.... And this is a pretty common issue it seems after lookin at their "Community help section" it's literally top to bottom ppl complaining about what I'm looking to "get help" with. There is zero reason they should be forcing 2fv on my account it's shut off in my account settings, I can get far enuf to c them, just doesn't let me change anything with out "Signing in" and verifying. Nor does it give me the option to use my only ACTUAL set up recovery option on the account, a code via text. It's almost like theyre protecting all my own s***, from me. The owner. Makes zero sense to me.
It sounds like when you setup the essential, you configured your Google account to use the *device* (via the Google app) for verification. I've done this also, but I have an old device also configured to authenticate. So the pop-up screen appears on both.
If you use a computer to log into your Google account (not gmail) on the screen that is waiting for verification, there should be a link to try a different method. Hopefully you setup a secondary email address in addition to the gmail account one.
Edit: start here https://support.google.com/accounts/answer/7682439?hl=en
OT: I realize you are frustrated, but it would be easier to pick out the relevant information in your posts if they were not one long paragraph.

Categories

Resources