Hello,
I need some urgent advice concerning a used moto x play I had recently purchased from an associate.
Last monday, I heard news through a friend that another mutual contact was selling his moto x play. I contacted said person and asked if I could come over to his place to quickly view the device. He was selling it at such a bargain price, and I contemplated purchasing it with a view to gift it to my 13 year old niece as a present.
anyhow, as I was viewing the device, I wanted to check to see if everything was working in order, so I switched it on, and i realised it had already been factory reset, so in order to quickly review the screen quality and functions, I made up some details (email/password) on the spot in order to gain access to the device home screen, as I didnt want to input my own details just in case I decided I was not going to buy it.
I had connected to the wifi at the sellers apartment, and I began to review the device, and everything seemed in full working order, the screen was bright and vibrant, no yellow hue, it seemed slightly snappy and lag free etc, the wifi was working etc etc.
So I ended up purchasing it by cash.
The device was left on the side in my office until Wednesday, where I fully charged it, and i conducted another factory hard reset. My intention was to initially create a new gmail account for me niece as she has never had an android handset before.
After the factory reset had been completed, I was expecting to be put through to the standard android set up screen, and for the first few options, everything seemed to be fluid. Country, Wifi set up, motorola security op in/out, and then i came to the google account screen.
All that was stated was that ''This device has been reset, please enter account details of previous account''. I was not sure what was going on, so I contacted the original seller, and he was also confused, and he asked me to pop over during the evening.
I went over after work, and he attempted to enter his details, and they were not being accepted? We hard reset the device 3/4 times including wiping all user data and personalised content etc, and it kept asking for the credentials of the previous owner. My friend then made me aware of the made up account details i had initially used the day I purchased the handset from him, but I have no idea what these details were. I literally made them up on the spot without making any notes on what they were. I have successfully done this before many many times? Especially when reviewing second hand devices before buying.
Since Wednesday, neither me or the seller have been able to find a way around this. I have searched online high and low but with no help.
Can anybody please advise?
Try doing clean wipe through recovery instead
Have tried to wipe data around 4 times now. It erases, then, for some reason, its still asking for previous account credentials?
Is this some sort of new security implementation from google?
I would just flash it back to factory defaults...
Contact Motorola
Search for bypassing that security. I think it's called Google reset protection or something like that. And it's present in 5.1. Sorry I'm traveling right now and can't research much the web for that. I believe that in the Motorola Moto X Play's forum there was discussion that someone actually did bypass that... And there was a video.
edit: It's called "factory reset protection"
Here's the top in on Motorola's forum
https://forums.motorola.com/posts/148e0cebaa
I've never had any experience with this, but I hope to help
Sent from my XT1562 using Tapatalk
withdrawn said:
Hello,
I need some urgent advice concerning a used moto x play I had recently purchased from an associate.
Last monday, I heard news through a friend that another mutual contact was selling his moto x play. I contacted said person and asked if I could come over to his place to quickly view the device. He was selling it at such a bargain price, and I contemplated purchasing it with a view to gift it to my 13 year old niece as a present.
anyhow, as I was viewing the device, I wanted to check to see if everything was working in order, so I switched it on, and i realised it had already been factory reset, so in order to quickly review the screen quality and functions, I made up some details (email/password) on the spot in order to gain access to the device home screen, as I didnt want to input my own details just in case I decided I was not going to buy it.
I had connected to the wifi at the sellers apartment, and I began to review the device, and everything seemed in full working order, the screen was bright and vibrant, no yellow hue, it seemed slightly snappy and lag free etc, the wifi was working etc etc.
So I ended up purchasing it by cash.
The device was left on the side in my office until Wednesday, where I fully charged it, and i conducted another factory hard reset. My intention was to initially create a new gmail account for me niece as she has never had an android handset before.
After the factory reset had been completed, I was expecting to be put through to the standard android set up screen, and for the first few options, everything seemed to be fluid. Country, Wifi set up, motorola security op in/out, and then i came to the google account screen.
All that was stated was that ''This device has been reset, please enter account details of previous account''. I was not sure what was going on, so I contacted the original seller, and he was also confused, and he asked me to pop over during the evening.
I went over after work, and he attempted to enter his details, and they were not being accepted? We hard reset the device 3/4 times including wiping all user data and personalised content etc, and it kept asking for the credentials of the previous owner. My friend then made me aware of the made up account details i had initially used the day I purchased the handset from him, but I have no idea what these details were. I literally made them up on the spot without making any notes on what they were. I have successfully done this before many many times? Especially when reviewing second hand devices before buying.
Since Wednesday, neither me or the seller have been able to find a way around this. I have searched online high and low but with no help.
Can anybody please advise?
Click to expand...
Click to collapse
If you can't bypass that after numerous tries, flash the stock firmware again.
Sent from my XT1562 using Tapatalk
Related
I just purchased a s5 off craigslist for 350. Thought I did my homework and called Verizon to verify it wasn't lost of stolen. All checked out fine. So went ahead and purchased the phone, bought a sim card and called and activated it through Verizon. That all went find. But during setup of phone I get the abnormal factory reset screen. So I called Verizon, they told me to call Samsung, as I did. They told me to call back with my carrier on the line, again did so. At this point, both told me there's nothing they can do for me. That I needed to contact previous owner, so I did so. I said either give me the info or money back, they quickly said they would give my money back, (great!) we set a time up to meet and they never showed later that night they text me n said they have the info to call them. I did so but she said let me text it to you. Well that was yesterday morning, I've made several contacts to them with no response. So I went to the Web and also went to my brothers (which he is a developer, not a phone developer but he is much more knowledgeable than me). We looked for back doors, but all seem to be patched. I also recreated a Samsung account registering the phone to it, doing a factory reset, still nothing. Tried to flash it to a older version (4.4.4 & 4.4.2). But Odin couldn't get it to pass. I've tried calling the phone & text as its active but nothing shows up. I tried connecting ear phones to it and making the music screen come up, again nothing. I'm out of ideas and out of 350 at this post. hard lesson learned here about buying phones on Craigslist. But I figured I'd post this on here to see if anyone has any other ideas
Sounds like a big ole mess man im not sure if this will help but give it a go http://myandroid.nl/reactivation-lock-solution-for-galaxy-s5/ best of luck
Yeah completely retarded and I'm frustrated with myself for not looking into the phone more.. Unfortunately they have patched the bypass of the link you've posted.
Can you root the phone and install cm 12.1? defo wont nag you about accounts and stuff like that.
The reactivation setting is default on. That's what we believe is stopping Odin from allowing the root/flash to take place
UPDATE:
so after dealing with samsung for many hours, they advsied me to send my phone in. I did so, after receiving it back, the issue was enver fixed. called them back and was advised there was nothing they could do by sending it in (so i wasted my time and money even doing that). now beyond pissed i was advised to take it to best buy and they have a Samsung desk there and could flash it.. (which i attempted to do several weeks ago and they said they couldn't help me). ive tried flashing myself as stated before but had no luck. does anyone have any backdoors/fixes they know? if you don't want it to be publicly known, you can email me just ask for it and ill give you my email.
thanks a bunch, hopefully i can come to some fix
Hello. A have bought a phone from Ebay, and cant sign in to google account due to security reasons (thanks google)
Contacted the seller, to provide me his acc/pass, but its useless. I am getting the same error. Can some1 help me solve this problem please?
Sounds like you purchased a stolen device.
This is FRP, Factory Reset Protection, and it's new on Lollipop/Marshmallow (can't remember exactly)... If a device associated with a Google account is factory reset, you MUST have the Google account credentials that were on the device prior to the reset to use the device again, a simple yet effective theft deterrent but can be a problem for consumers uneducated to it in the secondary market.
It is a very similar to approach to how Apple has done it for years and Windows Mobile has adopted a similar concept with Windows 10 Mobile.
On a few devices there are work arounds, but I am not aware of a working one on the Moto X.
BTW, if the seller changed his password or security method (like turned off 2-step authentication) recently, the phone is locked out even with the correct credentials for 24-72 hours depending on security patch applied to the device.
Oh, and a super simple way to avoid this... Delete all Google accounts on the device prior to a factory reset and wait a couple minutes (ensure you have an active Internet connection) then perform the reset.
i supose thats is becose the seller turned on the 2 step autentification.
idk, should i wait those 72 hours? or mby contact motorolla support?
TrunksMD said:
i supose thats is becose the seller turned on the 2 step autentification.
idk, should i wait those 72 hours? or mby contact motorolla support?
Click to expand...
Click to collapse
Up to you, but Moto/Lenovo won't help at all since you are not the original owner with a matching serial number receipt. No one will or can help you except the person who know the Google account and password that was on the device when it was reset.
The whole point of FRP is it isn't capable of being bypassed, even by the manufacturer, otherwise what's the point of it? If you could definitively prove ownership to Moto they might help, but you can't since you were not the original purchaser of the device and you really don't know what happened to it before you got it.
Unfortunately, unless the seller can be of assistance or is willing to take it back, you're pretty much out of luck. You could file a PayPal claim against the seller if they won't take it back and the device was not as it was presented in the listing though.
the seller provided his acc/pass for the device, i have even the original purchase receipt (amazon.it)
btw. i have contacted motorola support, and they said to wait 72 hours, then to try to log in again
TrunksMD said:
the seller provided his acc/pass for the device, i have even the original purchase receipt (amazon.it)
btw. i have contacted motorola support, and they said to wait 72 hours, then to try to log in again
Click to expand...
Click to collapse
Then things are different in your country than mine... Moto won't even talk to someone in FRP who isn't the original owner. Good luck, hope it works out.
Just because the device has prior credentials on it, doesn't mean it's stolen. In fact I would the majority of the time it isn't, but all the "experts" on these forums offer that as their only advice, because really they don't have any idea how to bypass. Thanks "experts"
https://forum.xda-developers.com/showpost.php?p=64604318&postcount=2519
And as always, sign out of you google account before any reflashing of any kind of new or resetting default factory resetting the OS. Recovering the OS through TWRP does not require sign out of the google account.
Hello all!
A few weeks ago I updated my Google Nexus 6P to the 7.1.2 Public Beta (angler 03.68) OTA. Everything seemed fine. But yesterday my the phone started rebooting when trying to scroll any webpage in chrome. Last night it rebooted again and got stuck on the Google logo (white letters). I went into recovery mode and wiped the cache - still stuck on the white letters. I then went and did a data wipe and factory reset. Same problem - white letters only.
I called Google Support and they said I had to call Hauwei Support, since I purchased my phone from a third party vendor (Best Buy). I called Hauwei Support but they told me there is nothing they can do because my phone's warranty is up. I purchased the phone 12-20-2015. They said they don't even have a place for me to send the phone in to repair it.
I have phone insurance through Verizon. However, before I drop the $100 down for a refurb or similar model replacement, I wanted to know if anyone on here has a possible solution for me. Any information or assistance is greatly appreciated. Thanks in advance!
-William
Nope, sounds like the bootloop of death. If you want, you can Google the class action lawsuit that is being filed against Google & Huawei both, and have attorneys get in touch with with you. A simple Google search can get you to the sign up list. If that's not your thing, pull the trigger on the replacement.
Only thing to try before that is a full fastboot flash (assuming you're bootloader unlocked) if not, get the RMA.
Okay. I assumed it was dead. I also just found out that when I signed up for the new "unlimited" data plan through Verizon, they didn't continue my insurance. So, no replacement for me. I'm taking the lawsuit approach. Can't believe a (previous) flagship phone can just die, for so many customers, and Google/Huawei won't take responsibility for it. Hopefully justice will be served. Thanks for the reply!
Hi there,
It's been a longtime I didn't post out there.
A couple of weeks ago, I drowned my Galaxy M31 (bummer!), couldn't revive it. Being broke, back to my good old dumb-phone I use while skating (it's OK, actually).
A nice colleague of mine proposed to lend me her old Galaxy S7 she replaced a while ago by a newer device, telling the battery is a bit lazy now... Thanks to her.
In front of her, I reboot in recovery (she didn't even knew there was such a thing), factory reset the device and off we go.
Back home, I flash the last available Oreo firmware (just to be sure, with the CSC part), let it boot and... yeah, Google detects the device was reset and ask for the previous owner's account, as far as I understand.
It's OK, it is to trick robbers stealing phones and trying to flash them anew, I suppose. Got two phones robbed, encrypted and all, I hope they were f*** with mine.
I feel like... a sucker, I should have been more cleaver and probably ask her to delete the Google account it was registered to (hers, her husbands)
Can someone please tell me if it is the right way to do it right?
Never had to do anything like that: so next Monday, she sign in with her email or phone number, her Google password, the device goes on booting/configuring skipping whatever time consuming setup, up until she's able to "cancel" or delete the Google account?
Thanks in advance.
Hi there,
It took some time, lack of actually, to get it unlocked by my friend. The device is back to me and running Oreo on my account.
Let's root it and probably upgrade it to Lineage 17 or 18 as I did with an good ol' A300FU.
Hi all - I imagine this has been asked a thousand times before, but I am new here and in need of some real help.
My brother recently passed away, and his phone (Huwei P Smart 2019) mysteriously went into Airplane Mode, and has no sim card. The lock screen is on and none of the 'usual' numbers or patterns he used appear to work. This phone was his lifeline before he died, using it to speak to doctors and care workers - which is why I do not think he set it to airplane mode himself.
Shortly after he died a 'friend' went to his house to 'secure valuable belongings' and he had my blessing to do so. When I managed to get there, and secure those belongings myself, lo and behold the phone was locked.
Apparently, it does this when it powers up after the battery drains. Apparently, (according to the 'friend') on a reboot it shows a lock screen... and somehow goes into airplane mode. All I know is his two other older android phones do not have passcodes and all are open and accessible after a reboot - I've already been able to check these for data easily enough. I cannot even see what version of the OS is installed, but I'd guess it is the default that the phone came with.
I am not an Android user, and am certainly not a 'power' user of any device, so I don't know if what the 'friend' is telling me is total BS or not. What I do know is there is likely to be some essential information stored on that phone, let alone photos and memories that his family would like - I am specifically looking for any details of his medical treatments and messages he might have received just before he died.
I've trawled around countless 'phone repair' booths in countless malls, and everyone tells me the same thing - it can be opened, but you have to wipe the phone. Obviously, I don't think that'll help as a) I don't want to reuse the phone and b) I need the data from it to help with an ongoing case.
So, the question is, can it be done... and if so, how?
Thanks in advance to all who reply.
Not sure if I believe the story.
Probably with testpoint, with unlocktool, with chimera, with EFT dongle.
I've tried some methods the testpoint methods I tried all erase the data.
All other working methods are on youtube search for huawei frp without data loss and similar search strings, and click on Related videos.
Don't connect the Android to Internet to avoid security update.
Try the method with sim card with PIN however that may need a previous version security.
If there is important data wait some time and check youtube again however there are fake videos on there.
If it's too important probably someone can attack it through some method.
However if you have no good reason to attack this device better move on I do not believe the story with deceased relative and whatever is on the device maybe it's water under the bridge move forward. If not then it is a high cost in your time effort money patience better invested elsewhere.
Whatever the case not judging