Please help me or assist me with fixing my phone camera. I am a noob to Android phones but I'm technical (MCSE,CNE, A+,Security+)
Problem:
My SGH-I337 is about 2 months old. I applied the UCUAMF3 update OTA and afterwards everything worked fine but I found the camera program took a long time to load and would only display a black screen. I would have to restart the phone and launch the camera first to get it to work. Today I continued to have this problem but could never get the camera to work. It would only display a black screen and I can touch the screen and see the focus square and I can select settings and change mode but it takes a long time. There is about a 15-30 second delay after touching a menu option on the screen. At first I was able to switch to the rear (screen) camera and it would work but eventually that stopped. If I let it sit on the screen with the camera I will here a beep every so often but it may be because I've touched the buttons. Everything else works fine and I have no problem with anything except the camera app or any app that tries to use the camera like Amazon to scan a barcode or Facebook to take a picture. Usually these apps become unresponsive and then quit. A couple times I got a message that said Camera Failed.
Things I tried:
Rebooting and removing battery
booting in to safe mode and the problem is the exact same
Force stoping camera app and doing a clear data and clear cache
Wiping cache partition.
Phone:
AT&T Samsung Galaxy S4 SGH-I337
Update applied OTA on approximately 7/10
JDQ39.I337UCUAMF3
also tried factory reset
I also did a factory reset and the camera will not work. Only a black screen.
havrek said:
Please help me or assist me with fixing my phone camera. I am a noob to Android phones but I'm technical (MCSE,CNE, A+,Security+)
Problem:
My SGH-I337 is about 2 months old. I applied the UCUAMF3 update OTA and afterwards everything worked fine but I found the camera program took a long time to load and would only display a black screen. I would have to restart the phone and launch the camera first to get it to work. Today I continued to have this problem but could never get the camera to work. It would only display a black screen and I can touch the screen and see the focus square and I can select settings and change mode but it takes a long time. There is about a 15-30 second delay after touching a menu option on the screen. At first I was able to switch to the rear (screen) camera and it would work but eventually that stopped. If I let it sit on the screen with the camera I will here a beep every so often but it may be because I've touched the buttons. Everything else works fine and I have no problem with anything except the camera app or any app that tries to use the camera like Amazon to scan a barcode or Facebook to take a picture. Usually these apps become unresponsive and then quit. A couple times I got a message that said Camera Failed.
Things I tried:
Rebooting and removing battery
booting in to safe mode and the problem is the exact same
Force stoping camera app and doing a clear data and clear cache
Wiping cache partition.
Phone:
AT&T Samsung Galaxy S4 SGH-I337
Update applied OTA on approximately 7/10
JDQ39.I337UCUAMF3
Click to expand...
Click to collapse
I'm starting to think this may be a hardware problem..
havrek said:
I'm starting to think this may be a hardware problem..
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Click to collapse
fyi: I had exactly the same problem before the update.
After the update, the problem persisted. I did a hard reset after updating and the problem went away. The problem has not returned since.
GeorgeP said:
fyi: I had exactly the same problem before the update.
After the update, the problem persisted. I did a hard reset after updating and the problem went away. The problem has not returned since.
Click to expand...
Click to collapse
when you say hard reset is that the same thing as restoring to factory defaults?
havrek said:
when you say hard reset is that the same thing as restoring to factory defaults?
Click to expand...
Click to collapse
Yes. I went into Settings>Accounts>Backup and reset>Factory data reset
Hardware or Software
So far I've done the hard reset twice via the hardware buttons and once from the software. I'm still puzzled if this is hardware or software. I read that the july update had new camera firmware and that is when my problem started. But since everyone is not having this problem I would guess it isn't a widespread. Still not sure if it is hardware or software. Which I could re-apply that July ROM again to see if that fixes it.
Related
Whenever I open up my camera app it will work once or twice and then crash. Only fixed by a reboot and then like i said it will only work a few times. Has any one else experienced this, or am I just lucky?
My camera has been having issues as well. Mine randomly will only display a black screen and will not do anything. I have read that its a shutter issue but my shutter is not stuck. Others have said that the geotagging causes this "black screen" issue and turning it off and rebooting will fix it but that has no effect either. factory resets, data wipes, etc does nothing to fix this. This has been going on randomly for a few months now so I am stummped. Verizon told me that update they pushed a few months ago would fix it but apparently that was useless info too. Anyone have any other options or possible fixes???
Same issue here
Sent from my DROIDX using Tapatalk
Hopefully Verizon and moto will do what they normally do and get a list of all the bugs, then push out an update for them. It's starting to irritate me.
My camera app hasn't crashed any, but I do randomly get blank photos since upgrading. Noticed a couple of plain black ones in my gallery last night that weren't blank in the camera review...
I'm not sure what's going on but my Nexus 7 is having some slight issues for some reason. My device came perfect I got it from J&R C60K batch, no flaws or anything. But since yesterday, my device has been force closing with some apps and it does this weird thing where I will get a black screen and see like the homescreen glimpse (I don't know how to explain). But what's more strange is that my camera won't connect anymore (face recognition is a blank square) as it says can't connect to hardware. Not sure what I should do. Oh and when I'm in the the camera launcher app its just a black screen and only shows the one of the soft keys( the last one not sure what its called but it shows you the windows of the open apps).
Have you tried rebooting device to see if it clears things up KR brings camera back? Haveyou downloaded tTHST nexus front camera app? You can test cam in there. If it works through there, then it's a software glitch not causing facelock to work right. Try a factory reset. All of what you describes sound like software issue. You could also reinstall nexus 7 factory img/rom. Do that as a last resort. No root or anything needed for restoring stock img, I believe.
Yup I did a factory reset and everything is back to normal. Not sure what it was but it sure did give me a scare!
Everytime I start the camera it say ''The camera doesn't work'' and sometimes the screen is just black, does anyone know what can cause this?
Reset your phone?
Skickat från min GT-I9505 via Tapatalk 2
RandyBoyz92 said:
Everytime I start the camera it say ''The camera doesn't work'' and sometimes the screen is just black, does anyone know what can cause this?
Click to expand...
Click to collapse
Go to settings / applications / all and clear data for camera.
If it doesn't fix the problem, do a Wipe data/factory reset + Wipe Cache
Reboot?
Or, consider if you have installed any other app that is hogging the camera.
Sent from my GT-N7000 using Xparent Skyblue Tapatalk 2
I have the exact same problem!
First time I got this was after running com.magix.camera_mx from Google Play.
The app made a force close, and it kept doing that. Didn't think much about it.
But after a few minutes I tried using the stock app.
It opened, and I saw the camera for ~2 seconds, until the auto focus kicked in.
When the auto focus kicks in, the screen freezes, if you close/kill/whatever the app and reopens it. It just shows a black screen with that error OP wrote.
"fix":
Hold down power button, and hit the reboot.
You now have until next time it tries to auto focus.
Repeat until you got your picture
Another "fix":
Factory recovery
This gives you a few hours to play, where the auto focus and everything is working
Without installing/doing something, it suddenly "dies" again.
I'm ready to try any suggestions there is, since this can be temporary fixed with factory reset I assume its a software error.
But I won't root or flash anything, as I want to be able to sent it in for repair if needed.
i9505
Android 4.2.2, I9505XXUAMDE
Update: After more testing I found out the camera ONLY works when it's plugged into the 2A charger or battery is full. :s - I will send it in for repair tomorrow (7 may 2013)
Update 2: Got it back from repair, there was both software update for the phone. And after that it asked me to upgrade the camera firmware. Everything seems to work fine now.
Not sure if i'm the only one having this issue because i couldn't find any other thread about this, but my camera app is terribly frustrating. Everytime i open it, it just hangs, i cant press any buttons, i cant take a picture...it just doesnt work. It opens up fine, the image moves but when i press on the shutter, nothing happens, shutter, settings, mode, video, just nothing. The only way i can fix this is with a reboot.
Any suggestions?
That's really weird only thing I will suggest is to factory reset if a simple hard reboot does not work. Also try to uninstall some apps your recently installed. That could be the cause of your problem.
AT&T Samsung Galaxy S4 32 GB Model
I had the same issue with my first s4 had to exchange it out
thdaddy34 said:
That's really weird only thing I will suggest is to factory reset if a simple hard reboot does not work. Also try to uninstall some apps your recently installed. That could be the cause of your problem.
AT&T Samsung Galaxy S4 32 GB Model
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Click to collapse
I've formated my S4 a few times since i got it, by ODIN and by the format utility in the phone, the issue was always back.
I also do have TERRIBLE performance with the gallery app, it's slow, just deleting a picture or loading one can take 1 minute
polish_pat said:
I also do have TERRIBLE performance with the gallery app, it's slow, just deleting a picture or loading one can take 1 minute
Click to expand...
Click to collapse
I fixed this by disabling whatever browses the network for images and video you can view when you have the Gallery open. I think it was the Nearby Service, and I know I also disabled the AllShare services as well. As soon as I did that, my Gallery worked like normal again. (I used Titanium Backup and froze the apps).
This is really starting to get on my nerves now. Ever since I got my new S10+ from AT&T, it's occasionally done this thing where after I reboot the phone, I unlock it, and it briefly says "starting phone" on the home screen, and then will mysteriously do a quick reset, where it skips the AT&T logo and jingle, and just shows the Samsung splash screen , then takes me back to the lockscreen and it's usually fine after that.
However, Just now I decided to reset my phone, like one should do periodically, and it did the strange double reset after unlocking... Then when I unlocked it, after the "starting phone" message I tried to open a browser, and BAM! Quick reset again! Unlocked, let it start up, tried to open an app, BAM quick reset again after the screen briefly shifted from landscape to portrait mode (even though I was still holding it long ways in landscape position). Its never done this before and I'm getting concerned. It's never randomly reset while using the phone, this only happens right after a reset.
Any ideas? I've already tried wiping partition cache after big updates, doing soft resets. I'm worried that I'm going to have to end up resorting to a factory wipe, as others suggested I do when I was having battery drain issues on the ASD3 firmware, possibly because of restoring everything from a backup of my last phone when I got this one. Because supposedly restoring from backups from AT&T, Google or Samsung has caused all sorts of problems for people. I really don't want go wipe everything and spend hours try to get it all back on here manually if i don't have to.
SinisterDev said:
This is really starting to get on my nerves now. Ever since I got my new S10+ from AT&T, it's occasionally done this thing where after I reboot the phone, I unlock it, and it briefly says "starting phone" on the home screen, and then will mysteriously do a quick reset, where it skips the AT&T logo and jingle, and just shows the Samsung splash screen , then takes me back to the lockscreen and it's usually fine after that.
However, Just now I decided to reset my phone, like one should do periodically, and it did the strange double reset after unlocking... Then when I unlocked it, after the "starting phone" message I tried to open a browser, and BAM! Quick reset again! Unlocked, let it start up, tried to open an app, BAM quick reset again after the screen briefly shifted from landscape to portrait mode (even though I was still holding it long ways in landscape position). Its never done this before and I'm getting concerned. It's never randomly reset while using the phone, this only happens right after a reset.
Any ideas? I've already tried wiping partition cache after big updates, doing soft resets. I'm worried that I'm going to have to end up resorting to a factory wipe, as others suggested I do when I was having battery drain issues on the ASD3 firmware, possibly because of restoring everything from a backup of my last phone when I got this one. Because supposedly restoring from backups from AT&T, Google or Samsung has caused all sorts of problems for people. I really don't want go wipe everything and spend hours try to get it all back on here manually if i don't have to.
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Click to collapse
Had an issue with this early on but seems to have been fixed at some point, I'm I'm exynos though so probably not much help!
mtm1401 said:
Had an issue with this early on but seems to have been fixed at some point, I'm I'm exynos though so probably not much help!
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Click to collapse
Dang... So it does appear to be an issue experienced on both Exynos and Snapdragon variants. I wonder if there is or will be a fix for this. I've been asking around and haven't gotten many responses about this problem at all. I'm concerned because it seems to be getting worse than when I first got the phone.
I'm having the exact same problem. Sometimes it goes through quick reset, full reset, a couple more quick, then back to the Verizon logo, then starts up. Opening an app at that point usually does another quick, then full, then everything works. Glad I'm not the only one, but I haven't found any solutions either.
macmanui said:
I'm having the exact same problem. Sometimes it goes through quick reset, full reset, a couple more quick, then back to the Verizon logo, then starts up. Opening an app at that point usually does another quick, then full, then everything works. Glad I'm not the only one, but I haven't found any solutions either.
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Click to collapse
Mine does the same. Unlocked bought directly from Samsung. I don't reboot the phone very often so it doesn't bother me that much.