Database Users

Safe Mode!

I'm starting to think I might have something wrong with my Note. From time to time I'll turn on the screen and go to do something, but it'll freeze, then go black and make the chimes sound it does when booting up. At first I thought touchwiz was restarting since it doesn't always make the chime sound, but now I'm pretty sure it's doing a full reboot.
Yesterday I got the freakout reboot, but this time it booted up into Safe Mode! I didn't even know there was such a thing on Android, but see the attached screenshot. It clearly says Safe Mode in the bottom left corner, and it deleted several widgets from my home screens, and in my app drawer it removed most of the apps from the folders I'd created, but left the folders.
Rebooting took the device out of safe mode, but didn't fix my foldered icons or home screen widgets. Pretty annoying.
Anyone else had any Safe Mode experiences? Any idea what might cause a spontaneous reboot into it?

Since you have AT & T in your profile, could it be that you're posting in the wrong thread?
If you have AT&T Galaxy Note I717, you should go here for assistance:
http://forum.xda-developers.com/forumdisplay.php?f=1494

Restart your phone. . My little boy managed to put my note into safe mode (dont ask me how cos i cant work it out how he did it) turning off the phone and restarting puts the phone back to normal
Sent from my GT-N7000 using xda premium

You enter safe mode buy touching the menu button while the phone boots. If you are not touching menu, then some ap/ software is causing this. Try a factory reset to see if that resolves the problem.

chasmodo said:
Since you have AT & T in your profile, could it be that you're posting in the wrong thread?
If you have AT&T Galaxy Note I717, you should go here for assistance:
http://forum.xda-developers.com/forumdisplay.php?f=1494
Click to expand...
Click to collapse
No, I have the international Note. I did just buy an AT&T version, too, but haven't started using it.
I did reboot back into normal mode already. I was mainly wondering if booting into safe mode was responsible for removing all of my aftermarket widgets, non-stock app links in the bottom quicklaunch section, and taking everything out of the folders in my app drawer except for the stock apps. I guess I'll start removing apps and hopefully the problem will go away. The spontaneous reboot happens probably once every other day on average, but just to safe mode that once so far.

my phone used to go into reboot loops often and also very predictable. widgets would not load properly too.
The problem as per me is a buggy apps 2 sd move occurring in the phone (reproducible event every single time i recreate that situation).
Solution that i found the hard way after a lot of trial and error and a lot of frustration (needing to repeatedly reload all my apps) was to go into application manager and delete any apps that are present but blanked out without logos. They are always some apps that have been moved to sd card improperly by the phone.
Sometimes when you try to move many apps fast to sd card in sequence then the move isnt done properly and you get application manager showing the app size as 4kb or 8kb or 12kb etc when the actual app size is many times that or even several hundred kbs or mbs. you will need to uninstall all these apps and reinstal them slowly one by one instead of autoupdating market apps which just recereates the problem if the app has already been moved to sd card.
Also another reason not to auto audate apps that have been moved to sd card is that sometimes when you have many apps then this auto update feature when moving it to sd card does it improperly and previous properly installed app after the autoupdate will cause the device to crash because the sd move is buggy and when you go through application manager then the app size show is at variance with actual size and usually just shows 4kb 8kb or 12kb etc instead of usual size. You will then need to uninstal these apps and start all over again.
Since manually moving apps to sd one by one and removing autoupdate for these apps i havent had issues usually.
Once the phone even got stuck on data signal only and would not let wifi on and when ever switched on it would immediately disable it autoatically. couldnt solve this by rebooting or deleting apps or firmware update (not rooted) and had to do a factory reset to sort the problem.
This is not an issue with sd card as even brand new sd cards cause the same issue again. The problem does not occur if all apps are on internal memory or sd card is removed. so guess it is an issue with phone being unable to properly work when many apps are trying to access info on card that it cant access because of improper transfer to sd card. phone then freezes and goes into reboot loops sometimes for 8hours at a go! only sorts itself when the apps are deleted and works ok when same apps are reinstalled properly.
ps: wondering what the safe mode does though and when it is useful to start in this mode? any pointers anyone.

once i accidentally removed the battery while the phone was on. When i put the battery back and restarted it, it booted in safe mode.

Mine just went into Safe Mode. I had rebooted the phone and put it in my pocket whilst it was rebooting. I rebooted normally and got it out of Safe Mode. There is one very annoying thing and one quite good thing that has resulted from this though.
Annoying thing: Many widgets now need putting back onto the home screens
Good thing: All Apps in the App Drawer are now in alphabetical order !!!!

Use app zorter from the market or clear data of touchwiz. All downloaded apps will be sorted automatically.
Well I had safe mode once after unexpected reboot. Still wondering what the reason was.

I have random rebooting issues with my Note as well. It hasn't always done this but it has been happening for the last few months and it'll generally happen once every couple of days. It does seem to be somehow related to moving apps around as mentioned in previous posts because I've had apps fail to move to SD a couple of times and it has rebooted once or twice whilst in the middle of trying to move an app to SD. It'll also sometimes reboot when auto-updating an app as I can hear the boot sound happening at times when I'm nowhere near the phone. I don't have any apps showing up with a dodgy icon at the moment but I have seen some stuff appear like that in the past and the only solution was to uninstall and reinstall the app; although that's only fixed the app in question, it's never solved the general rebooting issues. The phone will also sometimes lock up and reboot when trying to launch application (this seems to happen more often with newly installed apps at first launch, but that might just be a coincidence).
The only other odd thing I've noticed, which might well be completely unrelated, is that the shortcut for one particular app (the full version of "Where's My Water?") continually disappears from a folder of shortcuts on my main desktop screen. The app itself is usually still on the phone and will happily launch from the app drawer, but if I create a shortcut anywhere else it will always disappear again shortly afterwards and it's literally the only app this happens with. The only reason I mentioned this as possibly related is because the app has appeared with a bad icon once and had to be reinstalled again as if the phone had lost track of it on the SD card.
Anyway, I do get the feeling that the reboots are happening when the phone can't find something on SD storage, or when it can't get data on/off the card fast enough or whatever. God knows how you'd get to the bottom of this or solve it though; the ICS upgrade will probably force me to do a factory reset of my phone so I'm hoping the issue will just fix itself as part of that process otherwise I'll just need to put up with being annoyed at it.

Not sure what's going on

I'm not sure what's going on but my Nexus 7 is having some slight issues for some reason. My device came perfect I got it from J&R C60K batch, no flaws or anything. But since yesterday, my device has been force closing with some apps and it does this weird thing where I will get a black screen and see like the homescreen glimpse (I don't know how to explain). But what's more strange is that my camera won't connect anymore (face recognition is a blank square) as it says can't connect to hardware. Not sure what I should do. Oh and when I'm in the the camera launcher app its just a black screen and only shows the one of the soft keys( the last one not sure what its called but it shows you the windows of the open apps).

Have you tried rebooting device to see if it clears things up KR brings camera back? Haveyou downloaded tTHST nexus front camera app? You can test cam in there. If it works through there, then it's a software glitch not causing facelock to work right. Try a factory reset. All of what you describes sound like software issue. You could also reinstall nexus 7 factory img/rom. Do that as a last resort. No root or anything needed for restoring stock img, I believe.

Yup I did a factory reset and everything is back to normal. Not sure what it was but it sure did give me a scare!

[Q] Camera does not work after the last update

Please help me or assist me with fixing my phone camera. I am a noob to Android phones but I'm technical (MCSE,CNE, A+,Security+)
Problem:
My SGH-I337 is about 2 months old. I applied the UCUAMF3 update OTA and afterwards everything worked fine but I found the camera program took a long time to load and would only display a black screen. I would have to restart the phone and launch the camera first to get it to work. Today I continued to have this problem but could never get the camera to work. It would only display a black screen and I can touch the screen and see the focus square and I can select settings and change mode but it takes a long time. There is about a 15-30 second delay after touching a menu option on the screen. At first I was able to switch to the rear (screen) camera and it would work but eventually that stopped. If I let it sit on the screen with the camera I will here a beep every so often but it may be because I've touched the buttons. Everything else works fine and I have no problem with anything except the camera app or any app that tries to use the camera like Amazon to scan a barcode or Facebook to take a picture. Usually these apps become unresponsive and then quit. A couple times I got a message that said Camera Failed.
Things I tried:
Rebooting and removing battery
booting in to safe mode and the problem is the exact same
Force stoping camera app and doing a clear data and clear cache
Wiping cache partition.
Phone:
AT&T Samsung Galaxy S4 SGH-I337
Update applied OTA on approximately 7/10
JDQ39.I337UCUAMF3

also tried factory reset
I also did a factory reset and the camera will not work. Only a black screen.

havrek said:
Please help me or assist me with fixing my phone camera. I am a noob to Android phones but I'm technical (MCSE,CNE, A+,Security+)
Problem:
My SGH-I337 is about 2 months old. I applied the UCUAMF3 update OTA and afterwards everything worked fine but I found the camera program took a long time to load and would only display a black screen. I would have to restart the phone and launch the camera first to get it to work. Today I continued to have this problem but could never get the camera to work. It would only display a black screen and I can touch the screen and see the focus square and I can select settings and change mode but it takes a long time. There is about a 15-30 second delay after touching a menu option on the screen. At first I was able to switch to the rear (screen) camera and it would work but eventually that stopped. If I let it sit on the screen with the camera I will here a beep every so often but it may be because I've touched the buttons. Everything else works fine and I have no problem with anything except the camera app or any app that tries to use the camera like Amazon to scan a barcode or Facebook to take a picture. Usually these apps become unresponsive and then quit. A couple times I got a message that said Camera Failed.
Things I tried:
Rebooting and removing battery
booting in to safe mode and the problem is the exact same
Force stoping camera app and doing a clear data and clear cache
Wiping cache partition.
Phone:
AT&T Samsung Galaxy S4 SGH-I337
Update applied OTA on approximately 7/10
JDQ39.I337UCUAMF3
Click to expand...
Click to collapse
I'm starting to think this may be a hardware problem..

havrek said:
I'm starting to think this may be a hardware problem..
Click to expand...
Click to collapse
fyi: I had exactly the same problem before the update.
After the update, the problem persisted. I did a hard reset after updating and the problem went away. The problem has not returned since.

GeorgeP said:
fyi: I had exactly the same problem before the update.
After the update, the problem persisted. I did a hard reset after updating and the problem went away. The problem has not returned since.
Click to expand...
Click to collapse
when you say hard reset is that the same thing as restoring to factory defaults?

havrek said:
when you say hard reset is that the same thing as restoring to factory defaults?
Click to expand...
Click to collapse
Yes. I went into Settings>Accounts>Backup and reset>Factory data reset

Hardware or Software
So far I've done the hard reset twice via the hardware buttons and once from the software. I'm still puzzled if this is hardware or software. I read that the july update had new camera firmware and that is when my problem started. But since everyone is not having this problem I would guess it isn't a widespread. Still not sure if it is hardware or software. Which I could re-apply that July ROM again to see if that fixes it.

[Q] Random unresponsive home and lock button

Hi,
I am having some serious trouble with my note 3.
The basics of the problem are that the lock button seems to lock the screen but once pressed again it shows whatever was on the screen before, not the lock screen!? Holding the lock button does not come up with the turn off/reset options.
Another odd thing that happens along with this is that any application that is opened or closed the screen flashes black before opening up.
Along with this I have found that the alot of the native apps, including phone, contacts and most annoyingly, CLOCK, crash also. Making me late for work and rendering the phone useless unless I do a battery pull.
I will note that the most odd thing is that I contacted our business contract guy who who i expected to tell me to do a soft reset, told me that the supplier would swap out the phone?! That was last week and the new handset is showing early signs of the same thing.
Neither phones are rooted and I have not installed any unknown sources on the new handset to be sure it wasnt an outside source?!
Any help would be appreciated.

HAJ32 said:
Hi,
I am having some serious trouble with my note 3.
The basics of the problem are that the lock button seems to lock the screen but once pressed again it shows whatever was on the screen before, not the lock screen!? Holding the lock button does not come up with the turn off/reset options.
Another odd thing that happens along with this is that any application that is opened or closed the screen flashes black before opening up.
Along with this I have found that the alot of the native apps, including phone, contacts and most annoyingly, CLOCK, crash also. Making me late for work and rendering the phone useless unless I do a battery pull.
I will note that the most odd thing is that I contacted our business contract guy who who i expected to tell me to do a soft reset, told me that the supplier would swap out the phone?! That was last week and the new handset is showing early signs of the same thing.
Neither phones are rooted and I have not installed any unknown sources on the new handset to be sure it wasnt an outside source?!
Any help would be appreciated.
Click to expand...
Click to collapse
Factory Reset
if not solve ur problems, try Odin flash tools to flash another stock ROM
if not work take to service cause it should be hardware problem.
:good:

x102x96x said:
Factory Reset
if not solve ur problems, try Odin flash tools to flash another stock ROM
if not work take to service cause it should be hardware problem.
:good:
Click to expand...
Click to collapse
But why would the problem occur on two separate brand new devices?

because you have the same app on both phones :highfive:

dancapitan said:
because you have the same app on both phones :highfive:
Click to expand...
Click to collapse
lol....any suggestions what sort of app?

Does it also happen before you install any apps?
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk

ShadowLea said:
Does it also happen before you install any apps?
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
Well some of my apps install straight onto the phone.
Do you think I should remove as many as possible and try then?

Same exact issue here
HAJ32 said:
Hi,
I am having some serious trouble with my note 3.
The basics of the problem are that the lock button seems to lock the screen but once pressed again it shows whatever was on the screen before, not the lock screen!? Holding the lock button does not come up with the turn off/reset options.
Another odd thing that happens along with this is that any application that is opened or closed the screen flashes black before opening up.
Along with this I have found that the alot of the native apps, including phone, contacts and most annoyingly, CLOCK, crash also. Making me late for work and rendering the phone useless unless I do a battery pull.
I will note that the most odd thing is that I contacted our business contract guy who who i expected to tell me to do a soft reset, told me that the supplier would swap out the phone?! That was last week and the new handset is showing early signs of the same thing.
Neither phones are rooted and I have not installed any unknown sources on the new handset to be sure it wasnt an outside source?!
Any help would be appreciated.
Click to expand...
Click to collapse
I am having this same exact issue. First happened when I installed a SanDisk Ultra CLASS 10. I thought the card was causing me compatibility issues so I returned it to amazon. This was just a few days ago. The only thing that worked to fix this issue was to remove the battery.
On the way to work today I suddenly couldn't play any music downloaded from Google music to my device. However, I could stream music that was not downloaded to my device. I also couldn't view any pictures in my picture gallery. I tried rebooting the phone and guess what -- I got the same exact issue as the original post above.
I wasn't going to mess with my phone while driving so I made up my mind that I was going to return it to verizon tomorrow. About an hour into work I picked up my phone and it gave me the onscreen instructions to swipe up to get flip board -- same instructions it gives you after a reboot. I then tried playing the same music that wouldn't play before and it played. I tried viewing pictures in the gallery that were inviewable before and they were now viewable.
I'd like to know what is going on too. I can't just give up to the fact that my phone doesn't want to work at certain times of the day so I just have to give it an hour.

HAJ32 said:
Well some of my apps install straight onto the phone.
Do you think I should remove as many as possible and try then?
Click to expand...
Click to collapse
The best thing would be to remove all non-factory apps. But yes, start by removing as many of them as possible.
(If that doesn't work, do a factory reset and cache wipe through the recovery menu, and don't restore a single app. (I'm not talking abouy the bloatware, we all have those.))
If there are no problems at that point, add back your apps one by one. (no restoring anything, make sure they are clean installs.)
Eventually you should run into whatever app is causing the issue.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk

Same issues
ShadowLea said:
The best thing would be to remove all non-factory apps. But yes, start by removing as many of them as possible.
(If that doesn't work, do a factory reset and cache wipe through the recovery menu, and don't restore a single app. (I'm not talking abouy the bloatware, we all have those.))
If there are no problems at that point, add back your apps one by one. (no restoring anything, make sure they are clean installs.)
Eventually you should run into whatever app is causing the issue.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
I reset the system to factory settings and started arranging only the installed apps and widgets and I got the same lock screen issues.
This time the phone wouldn't go to the lock screen but it would give me the option to restart or shut down. I set it aside again and when I picked it up a few later it showed me the home screen wwith instructions on how to access flipboard -- as if it was reset! I have a warranty on mine so I'm gonna return it to verizon tomorrow or friday.

phone restarting

Just got the s5 phone about a month ago and it restarted on it's own out of no where while viewing a you tube video..
Another issue is when on you tube it's very hard to scroll in videos is this normal? I also notice a bit of lag while using messaging or scrolling a website is this normal?

Pivo187 said:
Just got the s5 phone about a month ago and it restarted on it's own out of no where while viewing a you tube video..
Another issue is when on you tube it's very hard to scroll in videos is this normal? I also notice a bit of lag while using messaging or scrolling a website is this normal?
Click to expand...
Click to collapse
Have you tried clearing the YouTube app data in settings/apps/all apps? Or clear the caches in recovery? Or else data factory reset or if that doesn`t help reflash the stock rom with Odin.

Unfortunately you didn't give us much information to go on. For instance you didn't say if your phone restarted just the once or how often, if it is recurring. It's hardly worth worrying about a one time glitch if it doesn't repeat.
The first thing to try to solve a persistent restart issue is as was already suggested, try clearing the cache and data for the app in the settings menu application manager. And then boot to recovery mode and wipe the cache there too. Past that, you can try reinstalling the app or starting in safe mode to narrow down the cause. You are essentially trying to narrow down the possibilities and watch for any pattern in what might be causing the issue.
If you are sensitive to lag, then search for some posts about debloating your phone or installing a custom ROM that is better optimized. It's all of the superfluous Samsung junk and carrier apps that cause most of the lag.
.