Database Users

Unresponsive screen

Android 2.3, 407band, DSC 7.0 rom, Go launcher (default), Zeam launcher (secondary)
Today while using an app called wallbase, I hit the home button while the app was setting a wall paper for me (normally I wait until it says wallpaper set). The home screen popped up but then Go launcher had a FC error (which it has never had since I've been using it). It had the option fc or wait I hit wait. Next my wall paper went black then my screen followed by two vibrations and a notification sound I never heard my device make.
I rebooted to the lock screen with a black background and no service on the screen. It was unresponsive to my touch and after about 10sec. it gave the same two vibrations and sound from before then shut the screen off. The power button did not turn on the display so I had to hold it down for about 20sec for it to reboot to dell logo. From there i went into nandroid and flashed severals roms loaded to the lock screen, rinse/repeat, to find the same result (simple streak, streakroid, older version of dsc).
I reset permissions, wiped cache and dalvik, calibrated screen. Want to avoid a factory reset because I don't have a backup.
Help guys? Mods please move to the appropriate forum.

If all fails and you don't have another alternative.
install the DSC v0.70 update, it shouldn't delete your 'data'.
I would backup your streak, better be safe than sorry.

So I tried letting it sit with the battery out for the night (6 hours) and booting it up this morning with the ac charger. It loads to the same lock screen (standard screen with black background and no service on screen) and all my start up apps loads, it even showed me a text notification. I did notice that the time was wrong though and never changed.
Any one have this issue before? What suggestions are there to combat this? The G.Note doesn't fit into my budget right now. May have to factory reset this and sell it as a last resort.
Help guys?

Outlook for this issue looks grim. Seem others with a similiar issue on different devices have had to factory reset or return it to manufacturer.
Before I do that, is there are any possible way for me to backup some of my app data?
Anyone know if Dell still helps with this device?
I use the app cadrebible often(its the only one I really care about) but it doesn't auto sync/backup and my last manual backup must be from Dec2011 - yea makes me want to cry.

I can load into fastboot, so is there a way I can uninstall a few apps I suspect are causing the issue? Move files from the phones to the sd card/computer?

factory reset. Mod feel free to close thread. -- yes im crying.

Did you try calibrating the touch screen?

[Q] Camera does not work after the last update

Please help me or assist me with fixing my phone camera. I am a noob to Android phones but I'm technical (MCSE,CNE, A+,Security+)
Problem:
My SGH-I337 is about 2 months old. I applied the UCUAMF3 update OTA and afterwards everything worked fine but I found the camera program took a long time to load and would only display a black screen. I would have to restart the phone and launch the camera first to get it to work. Today I continued to have this problem but could never get the camera to work. It would only display a black screen and I can touch the screen and see the focus square and I can select settings and change mode but it takes a long time. There is about a 15-30 second delay after touching a menu option on the screen. At first I was able to switch to the rear (screen) camera and it would work but eventually that stopped. If I let it sit on the screen with the camera I will here a beep every so often but it may be because I've touched the buttons. Everything else works fine and I have no problem with anything except the camera app or any app that tries to use the camera like Amazon to scan a barcode or Facebook to take a picture. Usually these apps become unresponsive and then quit. A couple times I got a message that said Camera Failed.
Things I tried:
Rebooting and removing battery
booting in to safe mode and the problem is the exact same
Force stoping camera app and doing a clear data and clear cache
Wiping cache partition.
Phone:
AT&T Samsung Galaxy S4 SGH-I337
Update applied OTA on approximately 7/10
JDQ39.I337UCUAMF3

also tried factory reset
I also did a factory reset and the camera will not work. Only a black screen.

havrek said:
Please help me or assist me with fixing my phone camera. I am a noob to Android phones but I'm technical (MCSE,CNE, A+,Security+)
Problem:
My SGH-I337 is about 2 months old. I applied the UCUAMF3 update OTA and afterwards everything worked fine but I found the camera program took a long time to load and would only display a black screen. I would have to restart the phone and launch the camera first to get it to work. Today I continued to have this problem but could never get the camera to work. It would only display a black screen and I can touch the screen and see the focus square and I can select settings and change mode but it takes a long time. There is about a 15-30 second delay after touching a menu option on the screen. At first I was able to switch to the rear (screen) camera and it would work but eventually that stopped. If I let it sit on the screen with the camera I will here a beep every so often but it may be because I've touched the buttons. Everything else works fine and I have no problem with anything except the camera app or any app that tries to use the camera like Amazon to scan a barcode or Facebook to take a picture. Usually these apps become unresponsive and then quit. A couple times I got a message that said Camera Failed.
Things I tried:
Rebooting and removing battery
booting in to safe mode and the problem is the exact same
Force stoping camera app and doing a clear data and clear cache
Wiping cache partition.
Phone:
AT&T Samsung Galaxy S4 SGH-I337
Update applied OTA on approximately 7/10
JDQ39.I337UCUAMF3
Click to expand...
Click to collapse
I'm starting to think this may be a hardware problem..

havrek said:
I'm starting to think this may be a hardware problem..
Click to expand...
Click to collapse
fyi: I had exactly the same problem before the update.
After the update, the problem persisted. I did a hard reset after updating and the problem went away. The problem has not returned since.

GeorgeP said:
fyi: I had exactly the same problem before the update.
After the update, the problem persisted. I did a hard reset after updating and the problem went away. The problem has not returned since.
Click to expand...
Click to collapse
when you say hard reset is that the same thing as restoring to factory defaults?

havrek said:
when you say hard reset is that the same thing as restoring to factory defaults?
Click to expand...
Click to collapse
Yes. I went into Settings>Accounts>Backup and reset>Factory data reset

Hardware or Software
So far I've done the hard reset twice via the hardware buttons and once from the software. I'm still puzzled if this is hardware or software. I read that the july update had new camera firmware and that is when my problem started. But since everyone is not having this problem I would guess it isn't a widespread. Still not sure if it is hardware or software. Which I could re-apply that July ROM again to see if that fixes it.

[Q] Random unresponsive home and lock button

Hi,
I am having some serious trouble with my note 3.
The basics of the problem are that the lock button seems to lock the screen but once pressed again it shows whatever was on the screen before, not the lock screen!? Holding the lock button does not come up with the turn off/reset options.
Another odd thing that happens along with this is that any application that is opened or closed the screen flashes black before opening up.
Along with this I have found that the alot of the native apps, including phone, contacts and most annoyingly, CLOCK, crash also. Making me late for work and rendering the phone useless unless I do a battery pull.
I will note that the most odd thing is that I contacted our business contract guy who who i expected to tell me to do a soft reset, told me that the supplier would swap out the phone?! That was last week and the new handset is showing early signs of the same thing.
Neither phones are rooted and I have not installed any unknown sources on the new handset to be sure it wasnt an outside source?!
Any help would be appreciated.

HAJ32 said:
Hi,
I am having some serious trouble with my note 3.
The basics of the problem are that the lock button seems to lock the screen but once pressed again it shows whatever was on the screen before, not the lock screen!? Holding the lock button does not come up with the turn off/reset options.
Another odd thing that happens along with this is that any application that is opened or closed the screen flashes black before opening up.
Along with this I have found that the alot of the native apps, including phone, contacts and most annoyingly, CLOCK, crash also. Making me late for work and rendering the phone useless unless I do a battery pull.
I will note that the most odd thing is that I contacted our business contract guy who who i expected to tell me to do a soft reset, told me that the supplier would swap out the phone?! That was last week and the new handset is showing early signs of the same thing.
Neither phones are rooted and I have not installed any unknown sources on the new handset to be sure it wasnt an outside source?!
Any help would be appreciated.
Click to expand...
Click to collapse
Factory Reset
if not solve ur problems, try Odin flash tools to flash another stock ROM
if not work take to service cause it should be hardware problem.
:good:

x102x96x said:
Factory Reset
if not solve ur problems, try Odin flash tools to flash another stock ROM
if not work take to service cause it should be hardware problem.
:good:
Click to expand...
Click to collapse
But why would the problem occur on two separate brand new devices?

because you have the same app on both phones :highfive:

dancapitan said:
because you have the same app on both phones :highfive:
Click to expand...
Click to collapse
lol....any suggestions what sort of app?

Does it also happen before you install any apps?
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk

ShadowLea said:
Does it also happen before you install any apps?
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
Well some of my apps install straight onto the phone.
Do you think I should remove as many as possible and try then?

Same exact issue here
HAJ32 said:
Hi,
I am having some serious trouble with my note 3.
The basics of the problem are that the lock button seems to lock the screen but once pressed again it shows whatever was on the screen before, not the lock screen!? Holding the lock button does not come up with the turn off/reset options.
Another odd thing that happens along with this is that any application that is opened or closed the screen flashes black before opening up.
Along with this I have found that the alot of the native apps, including phone, contacts and most annoyingly, CLOCK, crash also. Making me late for work and rendering the phone useless unless I do a battery pull.
I will note that the most odd thing is that I contacted our business contract guy who who i expected to tell me to do a soft reset, told me that the supplier would swap out the phone?! That was last week and the new handset is showing early signs of the same thing.
Neither phones are rooted and I have not installed any unknown sources on the new handset to be sure it wasnt an outside source?!
Any help would be appreciated.
Click to expand...
Click to collapse
I am having this same exact issue. First happened when I installed a SanDisk Ultra CLASS 10. I thought the card was causing me compatibility issues so I returned it to amazon. This was just a few days ago. The only thing that worked to fix this issue was to remove the battery.
On the way to work today I suddenly couldn't play any music downloaded from Google music to my device. However, I could stream music that was not downloaded to my device. I also couldn't view any pictures in my picture gallery. I tried rebooting the phone and guess what -- I got the same exact issue as the original post above.
I wasn't going to mess with my phone while driving so I made up my mind that I was going to return it to verizon tomorrow. About an hour into work I picked up my phone and it gave me the onscreen instructions to swipe up to get flip board -- same instructions it gives you after a reboot. I then tried playing the same music that wouldn't play before and it played. I tried viewing pictures in the gallery that were inviewable before and they were now viewable.
I'd like to know what is going on too. I can't just give up to the fact that my phone doesn't want to work at certain times of the day so I just have to give it an hour.

HAJ32 said:
Well some of my apps install straight onto the phone.
Do you think I should remove as many as possible and try then?
Click to expand...
Click to collapse
The best thing would be to remove all non-factory apps. But yes, start by removing as many of them as possible.
(If that doesn't work, do a factory reset and cache wipe through the recovery menu, and don't restore a single app. (I'm not talking abouy the bloatware, we all have those.))
If there are no problems at that point, add back your apps one by one. (no restoring anything, make sure they are clean installs.)
Eventually you should run into whatever app is causing the issue.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk

Same issues
ShadowLea said:
The best thing would be to remove all non-factory apps. But yes, start by removing as many of them as possible.
(If that doesn't work, do a factory reset and cache wipe through the recovery menu, and don't restore a single app. (I'm not talking abouy the bloatware, we all have those.))
If there are no problems at that point, add back your apps one by one. (no restoring anything, make sure they are clean installs.)
Eventually you should run into whatever app is causing the issue.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
Click to expand...
Click to collapse
I reset the system to factory settings and started arranging only the installed apps and widgets and I got the same lock screen issues.
This time the phone wouldn't go to the lock screen but it would give me the option to restart or shut down. I set it aside again and when I picked it up a few later it showed me the home screen wwith instructions on how to access flipboard -- as if it was reset! I have a warranty on mine so I'm gonna return it to verizon tomorrow or friday.

Freezing and Crashing

I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.

Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
That is strange...I haven't had that kind of behavior on my Nexus 6-works without a problem-never freezes or reboots...now I know the Amazon app would do something to my Nexus 6 I don't know what but when I install it-my phone with reboot randomly or shut down...ever since I uninstalled it-no issues-for months.
Try running safe mode and see if it does it again-that way you will know if it is an app that's causing the issues. This is how it's done: http://www.greenbot.com/article/2923927/how-to-restart-your-android-phone-into-safe-mode.html
You can always try a factory reset as well....have you tried updating to the most recent factory image from Google?

Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
I've been experiencing the black screen freeze frequently since getting the phone only a couple days ago. No other lockups however. Also running pure stock.

I too have the same issue. Screen goes blank and lock ups. Also running pure edition...

Same. Interestingly, in my case, it seemed to happen most frequently when using Hangouts.

I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.

Powergreb said:
I have another post that describes random reboot and I believe they are related. Long story short. I believe either the factory reset + software update fixed it, or it's a hardware problem problem. While I wait for the replacement, I only had one random reboot. Of course the new phone is rock solid. It's only been a couple of days. I would have a few by now if I'm still on original phone _ original firmware.
Click to expand...
Click to collapse
I'm having the same issue. So no random freeze leading to reboot with ur rma device?
Sent from my Nexus 6P using Tapatalk

What I'm trying to say is don't panic and RMA your device. Do a factory reset and make sure you're on the latest firmware. Mine was OK after the first self-reboot during setup after factory reset but has been good while waiting for the RMA to arrive. To answer your question, the new device has been perfect but it's only been 48 hours.

I am facing a similar issue with my Nexus 6P, can anyone please help me with it?
On any rom, whatsoever, I get reboot when I turn the Google Maps Navigation On.
After few minutes, phone just reboots
I havent yet tried stock, any idea how can I find the root cause? I have cleared data for maps, also I have tried to uninstall maps with TiBackup and installed fresh from Play Store

Powergreb said:
I received my 32G model on Nov 28. Firmware MDA89D. Pure stock unmodified in any way. Not even using screen protection or cases. Setup as a new device, not copy from another existing device. I've been getting randon freezes and crashes. When it froze, it did not respond to any touch input or any key input. The only way to get back is to hold down the power button to do a force reboot. It seemed to have settled over the last few days. What I do have on an ongoing basis is crashes. When I use Google map navigation, the phone will work for a few minutes and the screen went black followed by a reboot. It did it on 2 consecutive days already.
Is it just me having this problem therefore a defective unit or is it the OS / Software problem.
Click to expand...
Click to collapse
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.

Jcomstock said:
Yup same stuff going on over here with mine. It locks up and reboots even after clearing cache and rebooting only a few hours earlier. Have done 2 factory resets and am on the latest OTA update. I also noticed that I have to clear the cached data every day, sometimes multiple times a day to keep device running smoothly. This really concerns me with a device that's less than 2 weeks old. I also have only a handful of basic apps( Fb, YouTube, Spotify). Really thinking about returning it. When the phone runs right its great, but all the issues make me nervous. Might be time for a Note 5? I am just getting used to this phone and would hate to leave it though. Interested to see if the first major marshmallow update fixes these problems.
Click to expand...
Click to collapse
Mine actually had one random freeze and reboot after factory reset then nothing for 48 hours after that. Of course I rma'd mine and I'm glad I did. Screen is on the colder side with even volume speakers on the second unit. Sending my original one back.
Sent from my Nexus 6P using Tapatalk

I'm just about ready to RMA. I've tried factory resets, cache wipes and just recently updated to the latest stock MDB08M. It was fine for a day or two but now the lockups are increasing.
As others have said, by any other metric this is one of the best phones I've had. This freeze/reboot thing is getting annoying and even if it isn't happening to every user it's happening to enough to be of some concern.

I'm facing app closures, my gmail app keeps crashing, it happened on my graphite nexus 6p, and now same thing on my frosty 6p. Its not just gmail, it's also chrome now. Maybe i should have not restored from my previous device.

what's this?
I came to this thread expecting a lot more of a technical discussion (the site is called xda DEVELOPERS after all).. but instead all i see is "oh my phone is crashing.. i'm gonna RMA this sucks) posts.. moving on to android enthusiasts on stack exchange thank you very much

upgrading to 6.0.1 fixed it!
upgrading to android 6.0.1 fixed it!!

Blackscreen on Priv

Not sure if anyone else is having this issue. had the phone for one week now and the only trouble I've had is with a blackscreen after some moderate usage. It happens mainly when hitting the home screen button and or switching between apps. Have to reset the phone and works properly after. Just finished setting up and would like to not factory reset if possible. Any one else have this issue and have fix?

Not experienced this (yet). Had a random reboot though

That looks more like an issue with the launcher than the device. At least that's what I would think

Yes could be the launcher. I'll clear cash and see if it continues

I've used two different device extensively and have not seen that.
Was it the launcher?

Stock blackberry launcher, could just be a bad device. Re started phone and still same issue. Sad to let go for note 5.

Do you have you BlackBerry in a case with magnetic lock? Can cause the black screen problem...