Database Users

samsung dive screen unlock

Hi I know im new to this and i have searched for my related subject with no avail so here is my issue/question. My Samsung galaxy note gt-n7000 keeps popping up in the notifications bar saying that Samsung dive has reset your password, so i logged in to dive and take a look to see if that's been hacked and someones messing with my screen unlock. But i notice the latest reset was 27/6 so i thought that's odd whys my phone keep resetting the password set the password back three times and its reset it self each time so far has any one else had similar issues? i'm wondering weather my phone has been hacked.
Im running ICS Official with root.

Did you by any chance try the unlock screen feature? If you did this is why it is doing it, mine did the same, only way I found to cure this, was to delete the account on pc and phone, then set up again only this time I have left that feature well alone.

volvo940seturbo said:
Did you by any chance try the unlock screen feature? If you did this is why it is doing it, mine did the same, only way I found to cure this, was to delete the account on pc and phone, then set up again only this time I have left that feature well alone.
Click to expand...
Click to collapse
I did once but its took over a month for the issue to arise, was yours straight away or did it take a month or two for the issue to arrive, I've just set a new password and restored system data using Titanium Backup Pro, I'll see how it go's now as the previous times it was instantly so I'm wondering weather some dodgy app got installed on my phone.

I had this issue and I reset the device and that was that. By reset I dont mean power on and then off I mean I flashed the device to get it back to factory clean. I do so every once in a while just yo make sure everything is running smoothly. It got rid of the issue you're speaking of. Ever since I left Samsung dive alone and only use it in case of emergencies.
-Sent from my Samsung Galaxy Note.

I had this issue too.
Try opening the Samsung Apps and update the softwares from Samsung.
Sent from my GT-N7000 using xda app-developers app

[Q] My Note 3 is wigging out!!!

The last few days my non-rooted, all stock Note 3 has been wigging out. Symptoms are as follows. At least once a day the phone power button will NOT allow me to long press to turn phone off. The lock screen will NOT work. The camera app launches but there is no on-screen video. Messaging hangs when trying to send a text. All of these symptoms require a battery pull. I uninstalled Handcent as it was basically the only app I updated recently. The N3 is on the latest VZW firmware. I dont want to factory reset this phone as I have a lot of info on it but googling my issues finds nothing. Anyone see this on a N3?

Sorry to hear that. Have you tried clearing cache in Recovery?
HAZA12D_HYPERDRIVE_NOTE3

Oyeve said:
The last few days my non-rooted, all stock Note 3 has been wigging out. Symptoms are as follows. At least once a day the phone power button will NOT allow me to long press to turn phone off. The lock screen will NOT work. The camera app launches but there is no on-screen video. Messaging hangs when trying to send a text. All of these symptoms require a battery pull. I uninstalled Handcent as it was basically the only app I updated recently. The N3 is on the latest VZW firmware. I dont want to factory reset this phone as I have a lot of info on it but googling my issues finds nothing. Anyone see this on a N3?
Click to expand...
Click to collapse
When I had my first N3 I had a few of those things happen to me but not to that extent. I know you don't want to reset it but backing up all your information and doing that might fix your problem. I wouldn't want to have to deal with all of those things happening all the time. Hopefully you get it straightened out.

[Q] Singapore Note 4 keeps freezing and restarting

My Note4 was updated to Lollipop about 2 weeks ago and it was running ok until 3 days ago where it keeps on restarting, freezing up, not responsive etc.
The last application that I installed was "FACEBOOK GROUP" but I'm sure this isn't the problem because of the factory reset as explained below.
I have done a factory reset, but I reinstalled all the applications (except Facebook Group), but the problem still persists. It even restarting without it's being touched. Per day, it could restart up to 15 times.
Most of the problem appears when the phone goes into an idle state and won't turn on unless I do a battery pull (like Blackberry).
But sometimes it would respond from the idle state after a 20-30 seconds.
I did find an article that the motion and gestures are causing the unresponsive issue, in which I have followed and disabled all the motion and gestures, this doesn't help. Problem persists.
I have talked to the Samsung Tech support and they told me that I would have to bring it to the service center in Singapore (I live in Jakarta) and they would need to diagnose it. I did mentioned that I want a new phone but they said that they don't have exchange policy. This is really bad because Iphone has an exchange policy, why doesn't Samsung have one too??
Anyone in Singapore maybe have the same issue? or have a knowledge about the exchange policy?

Have you tried uninstalling Facebook Group from your Note 4? It seems to me that the Facebook Group App must be causing some sort of problem with your Note 4.

DarkGuyver said:
Have you tried uninstalling Facebook Group from your Note 4? It seems to me that the Facebook Group App must be causing some sort of problem with your Note 4.
Click to expand...
Click to collapse
After I did a factory reset. I didn't install Facebook Group

UPDATE 1 :
I uninstalled DU Speed Booster, and the problem seems to be better, but still hangs after unplugging from charger.
Does anyone use DU Speed Booster with Lollipop?

bankir said:
UPDATE 1 :
I uninstalled DU Speed Booster, and the problem seems to be better, but still hangs after unplugging from charger.
Does anyone use DU Speed Booster with Lollipop?
Click to expand...
Click to collapse
OK, seems like DU Speed Booster may have messed with the system settings of your phone somehow. Are you using the stock firmware that came with your Note 4?

DarkGuyver said:
OK, seems like DU Speed Booster may have messed with the system settings of your phone somehow. Are you using the stock firmware that came with your Note 4?
Click to expand...
Click to collapse
Yes sir, it is the stock rom.. and it's not rooted. Still original except that it has been updated to Lollipop.
Uninstalling DU Speed Booster seems to make it a little better, but occasionally it still freezes and restart but it's not as many times as before.
If the system setting has been messed up, then I will do another hard reset tonight and see if that would fix the issue. I'm tired of waiting for the phone to come alive after idle or when it restarts by itself.

UPDATE 2 :
I did a factory reset last night and left it to sleep while it was updating stock applications (I have not installed any of my application).
This morning when I woke up. I couldn't turn on the phone. It was frozen and it has a solid red LED light on the top left. This happens quite frequently before too. So I'm not sure what the issue is. Btw, my note 4 is the first batch. Bought it when it first came out.
I had to take the battery out and started the update again.
Then it got restarted when I tried to swipe my finger to enter the homepage.
Why doesn't Samsung give an exchange policy? their rival Apple does..

Yeah, I think you need to return your device to Samsung for repairs. As for why Samsung doesn't have a exchange policy, because retailer's tend to have a exchange policy where if they can't fix your device they will replace it with another one. Since retailer's give you a 1 year standard retailer's warranty with the purchase of any electronic device. Apple has a exchange policy, because as well as being a device manufacturer they are also a retailer for their own devices.

My Note 4 has been a lot better since I reseated the SD Card. I did that before too.
I'm starting to think that my SD Card was not reseated properly causing the system to hang / freeze.
As of now, I think the culprit is the SD Card.. I will monitor and update again.

I think I posted too quicky.
The problem still persists, so it is not the 'reseating' of the SD Card.
I notice though, the problem with hanging, restarting, MOSTLY occurs when the battery is less than 40%. And sometimes, it won't even start / turn on even after I take out the battery. But when it is succeeded, sometimes, it would come out with the message (shown in the attachment). Every time this comes out, I have to take out the battery and wait 30+ seconds before trying again.
I really don't know what is the problem with the phone and this phone is bought overseas. Local Samsung Store can't fix it because they don't have the base band or software.
Please note that this phone has never been dropped / root. I have taken care of it carefully.
I'm really disappointed.

It does seem like a hardware error either with the internal memory chip or the battery. You could try replacing the battery to see if that would fix the problem, I doubt that would work. But I would prefer to just send it back to Samsung for repairs as they have the equipment to fix the problem.
Alternatively you could install Kies 3 from the Samsung website onto your computer and use that to do a firmware reinstall of your Note 4 and see if that helps. If that doesn't work then you really don't have much of a choice other than sending back to Samsung for repairs.

Similar Problem
My Note 4 has locked up three times after a full charge.. I noticed a solid RED LED after the phone fully charged and attempts to turn it on are unsuccessful, it's frozen. Nothing I do can wake it up short of removing and replacing the battery. The Lollypop update was done over a month ago so I doubt that is the cause. I'm still checking things out but it has occurred to me that if this happens to the S6, what would one do if you can't remove the battery?????

Very frequent hang-ups and reboots, even after factory reset (videos)

Over the past week or so, I've noticed a couple of really concerning problems with my T-mo Galaxy S7 edge:
The home button stops responding while the rest of the phone functions normally. (https://youtu.be/CEj1CrRbdkI)
The phone entirely hangs up for a significant period of time (1 min - 5 mins) and doesn't respond to any buttons or input, sometimes leading to a restart (https://youtu.be/wuo1Ngc9bqE, https://youtu.be/UXwIPle5rHw)
These problems happen completely randomly - whether I'm at home, work, on a train, it doesn't matter. The app or screen that I'm on doesn't matter as well. The videos I captured were just examples from today, after a fresh factory reset. I'm not sure what else to do at this point. Any suggestions?
Edit: I should also add that I recently sent in my phone to Samsung for a screen replacement (which involves swapping out the entire front plate). I wonder if they messed something up on the hardware side ...

That defenetly looks like it could be a hardware defect my friend. Sorry but your home button looks gone. Anything sticky you had on your hands? Children?
Sent from my SM-G935T using Tapatalk

nano303 said:
That defenetly looks like it could be a hardware defect my friend. Sorry but your home button looks gone. Anything sticky you had on your hands? Children?
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
Nothing sticky, no, but you're right that it could be a hardware thing. Since Samsung replaced the entire front plate (including the home button, soft buttons, volume and power buttons) it could be that. It doesn't explain the complete hangups either though ... I clocked the latest one at EIGHT MINUTES. That's how long the phone was hung up before deciding to restart on its own. Really strange. I might just get it replaced through T-mobile instead of engaging Samsung again.

An update: I took it to the T-mobile store for a check, and the rep there discovered that there was something like 1.5GB of data sitting in my cache (which somehow escaped clearing from two factory resets - access it by Settings > Storage > Internal Storage > Cache data). I also refrained from disabling any of the stock apps. It's been less than a day but so far the problems haven't resurfaced.
I proceed with cautious optimism.

Thank you very much for the info! I am having the same issue, I hope this helps me out. Currently I have 1.38 g of cached data. fingers crossed.

fatannasty said:
Thank you very much for the info! I am having the same issue, I hope this helps me out. Currently I have 1.38 g of cached data. fingers crossed.
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Click to collapse
No problem! Please keep us updated here if clearing the cache worked for you too. I want to make sure that the cache is the actual cause of the hang-ups. I still don't understand how it was unaffected even after two factory resets

Used to have reboot issues
I was wondering if you have the Samsung Good Lock installed?? I had it enabled for about 2 weeks and would get random reboots and the phone would become unresponsive. I tried everything to get rid of the problem but couldn't figure it out. Make a long story short, I unistalled Good Lock and no more reboots or issues. Worth a shot at least.

Also did you have saved fingerprints? I know on my Note 4 if you reset your phone when you had fingerprints setup that would cause issues because of how they are saved.
Sent from my SM-G935T using XDA-Developers mobile app

sevengroove said:
An update: I took it to the T-mobile store for a check, and the rep there discovered that there was something like 1.5GB of data sitting in my cache (which somehow escaped clearing from two factory resets - access it by Settings > Storage > Internal Storage > Cache data). I also refrained from disabling any of the stock apps. It's been less than a day but so far the problems haven't resurfaced.
I proceed with cautious optimism.
Click to expand...
Click to collapse
Bahaha! I had 4.3 GB. I was wondering why things seemed slow!

I do not have Good Lock installed, but I'll make sure to watch out for that one in the future.
I did have saved fingerprints, but they always got cleared after the factory reset. Besides, the problems existed before I decided to do the factory resets so maybe that isn't the issue.
4.3GB is high! But again I've been using the phone for just 3+ months (and only 1 month since I received it back from Samsung). We've all used phones for far longer than that without hte need to actively clear any cache. So I don't know, it still seems weird.
After 2 days since clearing the cache, the hang-ups seem to have stopped but I still noticed the home button being unresponsive a couple of times. It seems like they are separate issues, and I may still put in for a warranty replacement with T-mo for the home button issue if it persists.
Gah I don't know how to work multi-quote here sorry lol.

Final update: both problems are back in full swing. I even tried a 'hard reset' through recovery mode a couple of times and set my phone up as a new device (as opposed to restoring all my apps during setup). Stuck with stock everything, and did not disable any bloatware. Only apps I installed were Whatsapp, Inbox, and google Keyboard. Removed my SD card just in case. Still, both the problems highlighted in the first post continue to happen.
Based on the evidence I cannot see how this can be a software problem alone. Called in for a warranty replacement through T-mobile, which I should be receiving early next week.

Definitely a hardware problem.
Sent from my SM-G935T using XDA-Developers mobile app

joe1blue said:
Definitely a hardware problem.
Sent from my SM-G935T using XDA-Developers mobile app
Click to expand...
Click to collapse
Yea - kind of f*cked up that Samsung created a new problem for my phone while fixing the original issue (cracked screen). I specifically chose to send it to them and not a local store or even Staples (yup, they do repairs now lol) because I wanted to avoid complications ... smh.

sevengroove said:
No problem! Please keep us updated here if clearing the cache worked for you too. I want to make sure that the cache is the actual cause of the hang-ups. I still don't understand how it was unaffected even after two factory resets
Click to expand...
Click to collapse
So far my phone is still running great!

fatannasty said:
So far my phone is still running great!
Click to expand...
Click to collapse
I just got my replacement unit yesterday and it's been performing like a champ. I set it up as a new device to play it safe, but since then I've installed most of the apps that I use and have been able to disable all the bloatware without problems.
Pretty much confirms that there was a f*ck up with the screen repair on my original unit that ruined the home button functionality (and more, probably).
A note about those looking to do a warranty replacement through T-mobile: If you do not have insurance on the phone through them, they charge a $20 warranty service replacement fee AND a $20 shipping fee. Neither of these fees were revealed to me when I processed the replacement over the phone. Very under-handed on their part, especially because in that conversation with the T-mo rep I actually talked about how sending it back to Samsung was one of my options (for free, but they take 7-9 days to 'process' the replacement). Shameful on that rep's part.

sevengroove said:
I do not have Good Lock installed, but I'll make sure to watch out for that one in the future.
I did have saved fingerprints, but they always got cleared after the factory reset. Besides, the problems existed before I decided to do the factory resets so maybe that isn't the issue.
4.3GB is high! But again I've been using the phone for just 3+ months (and only 1 month since I received it back from Samsung). We've all used phones for far longer than that without hte need to actively clear any cache. So I don't know, it still seems weird.
After 2 days since clearing the cache, the hang-ups seem to have stopped but I still noticed the home button being unresponsive a couple of times. It seems like they are separate issues, and I may still put in for a warranty replacement with T-mo for the home button issue if it persists.
Gah I don't know how to work multi-quote here sorry lol.
Click to expand...
Click to collapse
The fingerprints are stored in a weird way. A factory reset does make it look like they are cleared, but for some reason if you don't manually clear them before you factory reset the phone develops a lag. I have no idea why, I just know it was an issue on the Note 4/5 so I am not surprised it is an issue on this device as well.

ShrekOpher said:
The fingerprints are stored in a weird way. A factory reset does make it look like they are cleared, but for some reason if you don't manually clear them before you factory reset the phone develops a lag. I have no idea why, I just know it was an issue on the Note 4/5 so I am not surprised it is an issue on this device as well.
Click to expand...
Click to collapse
Oh that's really interesting - it's really a shame that Samsung doesn't sort these issues out. It's actually concerning to know that my fingerprint profile could be residually passed on with my device to a new owner because it didn't clear out with a factory reset like it was supposed to.

Galaxy Note 4 constant freezing & restarting!

Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.

Sounds like your battery is on its way out. Have you tried a new battery?

Already mentioned in post above
tiguy99 said:
Sounds like your battery is on its way out. Have you tried a new battery?
Click to expand...
Click to collapse
QCube said:
I've tried everything, bought a replacement (genuine) battery and not fixed it.
Click to expand...
Click to collapse
Earlier in the week I had an error I've not seen before. Phone restarted and went to black screen sort of looking at a recovery screen with android logo and in the centre of the screen was the message
"Kernal Panic" with some information on the top. This only has happened the one time and hasn't happened since. Took the battery out and restarted again...

Try hardreset or flash via odin

Krprem said:
Try hardreset or flash via odin
Click to expand...
Click to collapse
How do I go about doing either of these....
Still happening and it's driving me insane, It won't last me until the end of my contract (January)

Its rebooting 80-90 times in ONE day? Good god! Have the phone turned off then. Unnecessary pressure is being put on the phone mate!
Factory Reset isn't going to solve it anyway, its for tiny problems. Your system is somehow messed up badly.
Do what the above member said. Flash a stock ROM via Odin. But before that you need to completely wipe the phone. To completely wipe you need a custom recovery like TWRP. So flash it now, root the phone, then reboot into TWRP and use the Advanced Wipe section to wipe everything (external SD not needed), then reboot the phone in Download mode, and flash the latest stock ROM via Odin.

You are now part of a large group of us having the same issues. Several things have been tried. One thought is that the motherboard is faulty. Replacing it would be expensive. Download the app "wake lock" and set it to partial_wake_lock. Don't ask me why it works, but it does. Apparently the phone goes nuts when the screen tries to go off, the partial lock keeps it from crashing. That makes the phone usable, hopefully a permanent solution will become available. ;( The only time it goes nutty again is if the battery runs down and when I restart, the app is not running. Going back to the back and setting it to partial has allowed me to play games, etc for extended periods of time and no problems. It shouldn't be that way, and I really suspect the marshmallow update and then security update screwed it up, it was fine before that.

QCube said:
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
Click to expand...
Click to collapse
Which version is your note 4? verizon? att? tmobile? sprint? etc united states variant? other country? This helps find out if others that are having the same problem are on the same setup as you and more importantly tells me if I'm likely to have a problem with mine getting ready to come. :laugh:

ithehappy said:
Its rebooting 80-90 times in ONE day? Good god! Have the phone turned off then. Unnecessary pressure is being put on the phone mate!
Factory Reset isn't going to solve it anyway, its for tiny problems. Your system is somehow messed up badly.
Do what the above member said. Flash a stock ROM via Odin. But before that you need to completely wipe the phone. To completely wipe you need a custom recovery like TWRP. So flash it now, root the phone, then reboot into TWRP and use the Advanced Wipe section to wipe everything (external SD not needed), then reboot the phone in Download mode, and flash the latest stock ROM via Odin.
Click to expand...
Click to collapse
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
phonepie said:
Which version is your note 4? verizon? att? tmobile? sprint? etc united states variant? other country? This helps find out if others that are having the same problem are on the same setup as you and more importantly tells me if I'm likely to have a problem with mine getting ready to come. :laugh:
Click to expand...
Click to collapse
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
grizzylemon said:
You are now part of a large group of us having the same issues. Several things have been tried. One thought is that the motherboard is faulty. Replacing it would be expensive. Download the app "wake lock" and set it to partial_wake_lock. Don't ask me why it works, but it does. Apparently the phone goes nuts when the screen tries to go off, the partial lock keeps it from crashing. That makes the phone usable, hopefully a permanent solution will become available. ;( The only time it goes nutty again is if the battery runs down and when I restart, the app is not running. Going back to the back and setting it to partial has allowed me to play games, etc for extended periods of time and no problems. It shouldn't be that way, and I really suspect the marshmallow update and then security update screwed it up, it was fine before that.
Click to expand...
Click to collapse
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!

While upgrading a phone, especially for major upgrades like from LP to MM, OTA method should always be avoided. You MUST do a clean flash of the ROM, otherwise you are bound to have problems. 80% of time people complain because they didn't flash the ROM cleanly, so whatever you want to do now, do it, but if it doesn't solve it (very likely it won't), then kindly flash the ROM via Odin after a full wipe. And if even that doesn't solve it then its hardware.

QCube said:
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
Click to expand...
Click to collapse
Thanks for letting me know your version. Hopefully it wont affect mine since mine is US Verizon. But out of curiosity have you checked for even the slightest sticky button? I've had phones where a button started to get tacky and would cause it to keep the screen on or go on and off like what you're saying. May not even feel like a sticky button. Do they all click very responsive? or do any feel like they have a dull thud experience?

phonepie said:
Thanks for letting me know your version. Hopefully it wont affect mine since mine is US Verizon. But out of curiosity have you checked for even the slightest sticky button? I've had phones where a button started to get tacky and would cause it to keep the screen on or go on and off like what you're saying. May not even feel like a sticky button. Do they all click very responsive? or do any feel like they have a dull thud experience?
Click to expand...
Click to collapse
The volume rocker and power button feel really loose but this isn't really something new. Something I have noticed is when I take the cover off the back, the battery barely stays in itself. If holding screen upwards and battery cover off then It doesn't hold the battery which made me possibly think that perhaps the battery does not situate properly and doesn't deliver enough power (or too much) but this was just one of my theories into why the hell my phone is acting this way.
Edit:
Forgot to add I'm running the security patch 01/08/2016

QCube said:
The volume rocker and power button feel really loose but this isn't really something new. Something I have noticed is when I take the cover off the back, the battery barely stays in itself. If holding screen upwards and battery cover off then It doesn't hold the battery which made me possibly think that perhaps the battery does not situate properly and doesn't deliver enough power (or too much) but this was just one of my theories into why the hell my phone is acting this way.
Edit:
Forgot to add I'm running the security patch 01/08/2016
Click to expand...
Click to collapse
Are you able to wedge a folded small piece of paper between the bottom edge of the battery and the phone to make the battery fit tighter? I mean it's not good to have a loose battery. But I can't see how that would cause the screen to stay on. If anything I would think it would cause the phone to shut off or reboot.

QCube said:
80-90 times in one day is probably being generous. I've not actually counted how many times it restarts but If I need to use my phone I can guarantee it will be restarting a couple of times. Driving using navigation *Crashes* Inbound phone call *Crashes* get text message *crashes* all followed by the phone restarting. Practically unusable.
Vodafone UK - Samsung Galaxy Note 4 / SM-N910F running Android 6.0.1
I'm gonna give this a go and hopefully it'll help! Thanks for the advice. Funnily enough, for a couple of months the phone has been prevented from the screen going off. I get a text or a notification and the screen would stay on until I hit the power button to turn it back off. Get a text in the middle of the night and I'd wake up to a boiling hot phone the next day, almost too hot to even keep in the hands. This literally frustrated me beyond belief and had to get a new battery and all sorts of complications. Also you mention the android update which made me think, I NEVER had this issue before I installed the security update for 6.0.1 - I put my money on something really stupid that's sincerely knackered my phone for certain!
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Let me know how it goes. There are other threads about same issue. Most of us have tried reflashing, wiping everything, custom roms, going back to stock, trying to downgrade, taking out the sim card, taking out the sd card, not having both in at same time, brand new battery, I think even putting the battery in the freezer momentarily, etc. etc. Nobody seems to have had any real luck with it, except those who were under warranty and got a new phone, or are capable and wiling to exchange some hardware. I just find it odd that it happened all of a sudden after updates and recently to many people.. Still, I keep coming here hoping someone will have great news. Mine started with marshmallow, but definitely got worse with the security update.

grizzylemon said:
Let me know how it goes. There are other threads about same issue. Most of us have tried reflashing, wiping everything, custom roms, going back to stock, trying to downgrade, taking out the sim card, taking out the sd card, not having both in at same time, brand new battery, I think even putting the battery in the freezer momentarily, etc. etc. Nobody seems to have had any real luck with it, except those who were under warranty and got a new phone, or are capable and wiling to exchange some hardware. I just find it odd that it happened all of a sudden after updates and recently to many people.. Still, I keep coming here hoping someone will have great news. Mine started with marshmallow, but definitely got worse with the security update.
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why don't you reflash you device with supported PIT file and stock F.W ?

QCube said:
Hi there,
So my galaxy note 4 is having some serious problems for the last couple of days and it's really starting to bother me. I've tried doing everything I can find online so far but to no avail I've had no luck at all. Basically, my phone constantly keeps freezing and restarting. It will crash for quite a period of time then restart itself, crash and restart. It probably crashes and freezes about 80-90 times a day? More if I'm trying to use it of course (It also resets itself when not using it).
I've tried everything, bought a replacement (genuine) battery and not fixed it. Got to the point where I seen online about doing a factory reset so I backed everything up to my computer, started the factory reset and when I was going through the setup of logging into google and samsung account, it continues to crash and freeze all over again. (It crashed & restarted whilst retrieving my apps from google, thus I had to reinstall my apps again manually after I finally got it setup again).
To make matters worse, I cancelled the insurance cover last month and only a few days ago this started happening. I've not dropped the phone or damaged it in anyway, screen is completely perfect too. It just constantly crashes and restarts on it's own. Get a phone call and it crashes, using google maps, crash. It's beyond unusable now. I still have 4 months left of the contract before I'm due an upgrade and I really don't think it will last me that long.
Can someone PLEASE help? Suggestions would be so helpful!!!
Thank you!
P.S Phone isn't rooted, only using Nova Launcher prime.
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Aside from the previously proposed wake lock solution, members in the T-Mobile Note 4 threads have experienced limited success with a downgrade to LP from MM.
From my reading, these issues seem to be common across all Snapdragon models, not to say it Exynos is excluded (I don't frequent Exynos threads).
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himuslg123 said:
why don't you reflash you device with supported PIT file and stock F.W ?
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I tried that and it didn't work for me. The only surefire solution is a replacement device, but even then there's no guarantee the device won't start acting up in the future.

pls help stuck in download mode
this is the issue I'm getting...I did a complete data wipe using twrp...now stuck on this screen...cant even push files...device not recognized in adb or fastboot mode....
what to do...??
imgur(dot)com/a/gKPaL

Well a new motherboard was the only thing that fixed it for me, replaced under the 2 year warranty but I had to wait a while for parts. What is interesting is that the phone is much faster, the battery life much better than when it was new. Also it now barely gets warm using google maps - before it got quite hot. It would be very interesting to find out what percentage of Note 4's have been going down with is problem - mine was a fairly early one - was Samsung rushing to beat Apple two years ago and a bad batch of parts used? I don't know -we need some answers on what is the problem to be sure.

Just a personal experience and thus advice, please don't keep flashing bunch of stuffs every other day. The more your eMMC gets used more chance of your phone getting messed up. This is how my Note 3 died, kept flashing this and that, and did the same on Note 4 too, but have now stopped. I don't know whether there's an endurance rating on these eMMCs used or not but this is what I think, I could be wrong, please quote me in that case.

hathertonwood said:
Well a new motherboard was the only thing that fixed it for me, replaced under the 2 year warranty but I had to wait a while for parts. What is interesting is that the phone is much faster, the battery life much better than when it was new. Also it now barely gets warm using google maps - before it got quite hot. It would be very interesting to find out what percentage of Note 4's have been going down with is problem - mine was a fairly early one - was Samsung rushing to beat Apple two years ago and a bad batch of parts used? I don't know -we need some answers on what is the problem to be sure.
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Wow, that sounds promising. I'm sending mine for replacement, and although I'm not getting a new MB installed, hopefully the incoming unit will be similar in performance to yours.
ithehappy said:
Just a personal experience and thus advice, please don't keep flashing bunch of stuffs every other day. The more your eMMC gets used more chance of your phone getting messed up. This is how my Note 3 died, kept flashing this and that, and did the same on Note 4 too, but have now stopped. I don't know whether there's an endurance rating on these eMMCs used or not but this is what I think, I could be wrong, please quote me in that case.
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Your reasoning sounds plausible, but my phone suffered similar issues and I only flashed my unit 2-3 times in the 14 months I had it.