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Please help me or assist me with fixing my phone camera. I am a noob to Android phones but I'm technical (MCSE,CNE, A+,Security+)
Problem:
My SGH-I337 is about 2 months old. I applied the UCUAMF3 update OTA and afterwards everything worked fine but I found the camera program took a long time to load and would only display a black screen. I would have to restart the phone and launch the camera first to get it to work. Today I continued to have this problem but could never get the camera to work. It would only display a black screen and I can touch the screen and see the focus square and I can select settings and change mode but it takes a long time. There is about a 15-30 second delay after touching a menu option on the screen. At first I was able to switch to the rear (screen) camera and it would work but eventually that stopped. If I let it sit on the screen with the camera I will here a beep every so often but it may be because I've touched the buttons. Everything else works fine and I have no problem with anything except the camera app or any app that tries to use the camera like Amazon to scan a barcode or Facebook to take a picture. Usually these apps become unresponsive and then quit. A couple times I got a message that said Camera Failed.
Things I tried:
Rebooting and removing battery
booting in to safe mode and the problem is the exact same
Force stoping camera app and doing a clear data and clear cache
Wiping cache partition.
Phone:
AT&T Samsung Galaxy S4 SGH-I337
Update applied OTA on approximately 7/10
JDQ39.I337UCUAMF3
also tried factory reset
I also did a factory reset and the camera will not work. Only a black screen.
havrek said:
Please help me or assist me with fixing my phone camera. I am a noob to Android phones but I'm technical (MCSE,CNE, A+,Security+)
Problem:
My SGH-I337 is about 2 months old. I applied the UCUAMF3 update OTA and afterwards everything worked fine but I found the camera program took a long time to load and would only display a black screen. I would have to restart the phone and launch the camera first to get it to work. Today I continued to have this problem but could never get the camera to work. It would only display a black screen and I can touch the screen and see the focus square and I can select settings and change mode but it takes a long time. There is about a 15-30 second delay after touching a menu option on the screen. At first I was able to switch to the rear (screen) camera and it would work but eventually that stopped. If I let it sit on the screen with the camera I will here a beep every so often but it may be because I've touched the buttons. Everything else works fine and I have no problem with anything except the camera app or any app that tries to use the camera like Amazon to scan a barcode or Facebook to take a picture. Usually these apps become unresponsive and then quit. A couple times I got a message that said Camera Failed.
Things I tried:
Rebooting and removing battery
booting in to safe mode and the problem is the exact same
Force stoping camera app and doing a clear data and clear cache
Wiping cache partition.
Phone:
AT&T Samsung Galaxy S4 SGH-I337
Update applied OTA on approximately 7/10
JDQ39.I337UCUAMF3
Click to expand...
Click to collapse
I'm starting to think this may be a hardware problem..
havrek said:
I'm starting to think this may be a hardware problem..
Click to expand...
Click to collapse
fyi: I had exactly the same problem before the update.
After the update, the problem persisted. I did a hard reset after updating and the problem went away. The problem has not returned since.
GeorgeP said:
fyi: I had exactly the same problem before the update.
After the update, the problem persisted. I did a hard reset after updating and the problem went away. The problem has not returned since.
Click to expand...
Click to collapse
when you say hard reset is that the same thing as restoring to factory defaults?
havrek said:
when you say hard reset is that the same thing as restoring to factory defaults?
Click to expand...
Click to collapse
Yes. I went into Settings>Accounts>Backup and reset>Factory data reset
Hardware or Software
So far I've done the hard reset twice via the hardware buttons and once from the software. I'm still puzzled if this is hardware or software. I read that the july update had new camera firmware and that is when my problem started. But since everyone is not having this problem I would guess it isn't a widespread. Still not sure if it is hardware or software. Which I could re-apply that July ROM again to see if that fixes it.
Hi guys,
Anyone encountered your Note 3 hanged and you unable to swipe or press the back button.
The only way to swipe again is to press off and on and you be able to do that.
My phone is brand new and even after I factory reset it still hanged.
Same Hangups with me
The same happens to me with an unchanged Note 3 9005, Vodafone Germany branded; Suddenly the especially the screen freezes.
some buttons still work. Sometimes it works again, sometimes only a reboote works.
johrub said:
The same happens to me with an unchanged Note 3 9005, Vodafone Germany branded; Suddenly the especially the screen freezes.
some buttons still work. Sometimes it works again, sometimes only a reboote works.
Click to expand...
Click to collapse
And i thought it was a launcher that causing this. Seems like I'm not the only one.
Note 3 hanged
I use the Nova Launcher ...
Anyone facing the same issue?
anyone? no one having this issue?
My T-Mobile Note 3 did it once, so far.
NOT rooted, stock launcher and browser.
Sent from my Nexus 10 using xda app-developers app
Yes, same problem here with a completely stock and non-rooted international (Germany) Note 3. I have had the device now for a little over a week, and the problem occurs quite frequently several times a day. Very annoying, so any fix would be VERY appreciated!
German Unbranded LTE... Apex Launcher, no such issue so far.
Try cleaning your system cache in Recovery.
I get the same problem.
No response to back, menu, home or power button.
If I wait about 10-20 seconds, it will start responding again.
It happens several times a day.
Very annoying. Never had this problem with the Note 2.
N900 in Thailand, not rooted using Nova launcher.
Sent from my SM-N900 using xda app-developers app
Its happened to me, Stock and No root, Its look like touchwiz is suck.
Sent from my GT-I9300 using XDA Premium 4 mobile app
I have the same problem. My situation is described in my thread:
http://forum.xda-developers.com/showthread.php?t=2473622
Do have a look and see if it's similar!
I've yet found a solution.. =(
DesmondL said:
I have the same problem. My situation is described in my thread:
http://forum.xda-developers.com/showthread.php?t=2473622
Do have a look and see if it's similar!
I've yet found a solution.. =(
Click to expand...
Click to collapse
Seems like I still have that issue.
ShadowLea said:
German Unbranded LTE... Apex Launcher, no such issue so far.
Try cleaning your system cache in Recovery.
Click to expand...
Click to collapse
I tried this yesterday, but I'm afraid it didn't fix the problem. A couple of hours after cleaning the cache partition I got the next hang.
I gave up on this and decided to ask for a replacement phone. Bummer.
Sent from my SM-N900T using Tapatalk
My non-rooted N9005 crashed several times as described below. However I can't replicate them on purpose. It just happened randomly.
On boot-up, when the lockscreen is shown, the device keeps restarting on its on, non-stop. To resolve, I'll need to quickly unlock the phone when the lockscreen is shown. Sometimes it would just keep restarting before the locksreen is shown. When this happens, I'll need to remove the SIM card and the phone would start normally. Then turn it off, reinsert the SIM card, boot-up and quickly unlock the lockscreen. This occurs randomly, but when it occurs, the would keep restarting. Else, phone would boot-up with no issue.
Recorded a video and stopped the recording. Camera hang. From then onwards, can't use camera until reboot.
Enabled the "one-handed operation - use for all screens". Switched to one-handed mode. Not sure what happened, but camera was started when I exit camera, screen is reverted to fullscreen. It should remain in "one-handed" mode. Touch responded to area where the "one-handed operation" window should be. No response to area outside this area. To resolve, re-enter "one-handed" mode and exit.
Phone just hang when games are started which the audio loop playing repeatingly.
My Note3 got hang when I was using facebook...
I m curious it related with RAM... when I check the RAM (after it responds again) it was 2,4 GB of 2,66 (max available)..
After I clear the Memory, then problem stops...
Same issue here..
i'll be scrolling facebook or browsing and i cannot click on links or scroll
weird thing is i can press the back button to close the app or the home button..
there are some other major glitches as well such as Gallery opening VERY SLOWLY.. quick pic is my work around..
waking up the phone with the power button takes longer then expected as well..
coming from a Z10 with less specs and listening to people bash it.. the 3GB quadcore Snapdragon 800 chip with 4.3 jelly bean is deeming to be disappointing..
don't get me wrong i love the device.. just didn't expect so many glithces and slow downs and hangups
Same issue on exynos.
Sent from my SM-N900 using xda app-developers app
I tried something new today, I've been clearing the Ram memory every 15-30 minutes of constant usage and every time I start using the phone and it seems that I haven't had that problem yet. Makes me think it is related to a process.
Sent from my SM-N900T using Tapatalk
Let me preface this by saying this is my experience. I am passing this off to see if others are experiencing the same thing. I am not dissing this phone because I really like it.
I have seen more than 10 random reboots with this phone. The crazy part is when the phone reboots, I lose settings.... Like a lot of them. I recently experienced and my notification bar started malfunctioning where the settings would not pull up and I could not long press panels. I finally had to factory reset my phone.... After that, it rebooted again this morning while I was listening to the radio.
At this point I am going to have start a log to try to correlate where the problem might be.
This is very concerning. I have never experienced anything like this even with custom Roms.
Please let me know if anyone else is experiencing this.
Sent from my SM-G935T using Tapatalk
I've read that other people are experiencing this too. Hopefully mine doesn't come like this. I would recommend returning it and getting a new one. This is ridiculous that this is happening
Try removing all apps you installed and see if you cant pin it down to an app but if all said and done and phone is stock meaning you installed no additional apps and still see it happen then to me sounds like a Hardware problem and you should return it for a replacement.
anrchy666 said:
Try removing all apps you installed and see if you cant pin it down to an app but if all said and done and phone is stock meaning you installed no additional apps and still see it happen then to me sounds like a Hardware problem and you should return it for a replacement.
Click to expand...
Click to collapse
Unfortunately, I think you are right.
Sent from my SM-G935T using Tapatalk
I'm having the exact same issues. Once or twice a day, usually in USA Today or IHeartRadio, it reboots. Once I experienced that loss of settings also and had to factory reset. I'm going to return the phone.
Try wiping the cache partition
Sent from my SM-N920T using Tapatalk
rocolema said:
I'm having the exact same issues. Once or twice a day, usually in USA Today or IHeartRadio, it reboots. Once I experienced that loss of settings also and had to factory reset. I'm going to return the phone.
Click to expand...
Click to collapse
I also experienced this in iHeartRadio... Do you use bluetooth?
Sent from my SM-G935T using Tapatalk
[email protected] said:
Try wiping the cache partition
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Is there a way to do this on a non-rooted phone?
Sent from my SM-G935T using Tapatalk
Go into recovery mode with phone completely off .volume down+home button+power button.If that doesn't work factory reset and if that doesn't work return the phone or if possible reflash stock firmware through ODIN.
Sent from my SM-N920T using Tapatalk
Yes, I use bluetooth to listen to IHeartRadio. I tried clearing the cache thru recovery. It did not work.
rocolema said:
Yes, I use bluetooth to listen to IHeartRadio. I tried clearing the cache thru recovery. It did not work.
Click to expand...
Click to collapse
I have been watching watchespn for about an hour with my bluetooth headphones... No problem. I need to test iHeartRadio some more. With that said, I think there is a deeper issue here just because I've never seen settings get changed like that.
Sent from my SM-G935T using Tapatalk
My Bluetooth streaming was janky got this notification and restarted the phone. Problem gone. Dunno the relevance but this was a system notification
Just switched back to iHeartRadio on bluetooth, I was coming here to read a reply so I clicked the home button and rebooted.
Sent from my SM-G935T using Tapatalk
The beta version (6.0.0) of the IHeartRadio app seems to have fixed my reboot problem (which was happening on both bluetooth and earphone modes).
Update, it is still rebooting, even using the beta.
First reboot of the day. IHeartRadio and Bluetooth. I am already running 6.0.0 of the app.
Sent from my SM-G935T using Tapatalk
(note that I don't typically do iHeartRadio and Bluetooth on the weekends.)
Sent from my SM-G935T using Tapatalk
My experience was different. I didn't have any random reboot but I did get the phone just hang.
Before my Springbreak trip I was testing out a sport camera and downloaded an app that could remotely control the camera. Everything seemed to be working smoothly during the test. Then when I was done, I shut down the camera, turned off the phone and started packing up.
Then I needed to use the phone, so I turned it on.. it's turned on but I couldn't do anything, the screen was unresponsive.. I couldn't swipe or press anything... I attempted to reboot it... the power button still worked... the reboot menu came on but I couldn't press anything... I still could turn the screen on and off and brought up the reboot menu.. but jsut couldn't do anything with it..
Only one option was available which is to force it reboot by holding Power and Down volumne.
That was weird, especially on a brand new device.
I've seen it reboot a few times, and it is especially annoying when you are trying to show your device off and it reboots...in front of people...randomly. I am not sure if I want to return it just yet because it is a Touchwiz/android bug that I have experienced on other devices as well. It MAY be an app issue but I can't pinpoint it yet.
I was trying to launch my DJI Phantom app and it just hung/restarted - got stuck on tmobile screen and it wouldn't let me do a hard-reset! Had to wait a few mins and it recycled.
vnguyen972 said:
My experience was different. I didn't have any random reboot but I did get the phone just hang.
Before my Springbreak trip I was testing out a sport camera and downloaded an app that could remotely control the camera. Everything seemed to be working smoothly during the test. Then when I was done, I shut down the camera, turned off the phone and started packing up.
Then I needed to use the phone, so I turned it on.. it's turned on but I couldn't do anything, the screen was unresponsive.. I couldn't swipe or press anything... I attempted to reboot it... the power button still worked... the reboot menu came on but I couldn't press anything... I still could turn the screen on and off and brought up the reboot menu.. but jsut couldn't do anything with it..
Only one option was available which is to force it reboot by holding Power and Down volumne.
That was weird, especially on a brand new device.
Click to expand...
Click to collapse
This is exactly what happened to mine, I was going to return it and put it on the charger and it rebooted. Knock on wood, No problems since. I'm going to keep a close eye on this in case I need to exchange.
Yes, same here. Bluetooth headset with iHeartRadio makes the phone reboot and lose some settings. Maybe a bug with iHeartRadio and 6.0.1.
Hey guys
My edge has frozen 3 times already to the point I have to reboot holding the 3 buttons.
Anyone else have this issue?
Sent from my SM-G935W8 using Tapatalk
My screen went black, had to hold the volume down and power until it rebooted. I've only had this phone for 4 hours.
Nope guys, mine running like a dream and I'm Def a power user. I'd try a couple back to back factory resets.if you still have issues, take it back.
Sent from my SM-G935V using Tapatalk
Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...
XanxusPrimo said:
Got the same issue. And factory reseting didn't do anything. I also tried to reset using the 3 buttons but it just says downloading for more than an hour! I really don't want to send it back and go trough the whole hassle. I just want a fix. I got this phone yesterday and I can't enjoy it... it only freezes when on standby for some time. The only way I can get it to work is by using the 3 buttons just like they guy above...
Click to expand...
Click to collapse
The downloading screen is just a bootloader screen for flashing rom while odin. If you isn't flashing rom, you don't need to wait for it since the phone is doing nothing.
Got a reboot once on PAW FW. Nothing after.
Yep had one yesterday after using bbc iplayer, tried to go back into iplayer from multitasking and it froze then went black . .used the volume and power for 7 secs and everything came back on . .
Hoping this is just software. .
Mine is UK version and got it on the 8th . .
Read that the S6 had similar problems
Anyone have a fix for this or do I need to take it back to Verizon? I'm in the US and have the same issue. It has happened to me multiple times.
I get automatic reboots as well as full screen lockup for 7-10 minutes where it reboots itself. Both seem to occur when I'm trying to do something immediately after doing something else. Examples are when I hit send on a text/tweet and then pull down the task bar while it's in the process of sending the text/tweet or when rotating screen to look at a picture in landscape mode in Facebook and immediately tapping the center of the screen to get rid of the text on the screen.
This has now happened every day I've had the phone (Friday, Saturday, and now Sunday). It's getting quite old. Any help would be appreciated before I take my phone back to Verizon tomorrow.
I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk
rodnii said:
I haven't had any freezing, but I did have my first random reboot after 4 days of ownership while listening to music with it plugged into an aux cable..
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
Same.
i experienced the same issue, freezing up, i reset my phone and someone told to me to install an optimizer to help my phone by freezing up
I got the phone for 2 weeks now, yesterday my volume down and power button is unresponsive, press the power button for a few seconds but it wont respond. I have to hold volume and power buttons and press until a few more seconds and ir restarts, after rebooting it works ok.
Anyone have an update to this thread? Has anyone gotten a fix for this? Or should I just send my phone back and get another? Thanks for any help.
Just had another freeze and shutdown . .doesn't reboot but requires me too use power on and volume keys for 7 seconds to restart phone. .really hope its a software problem ..seems to happen on multi tasking
same for Galaxy S6
i have the Galaxy S6 and i have the same probleme, my phone keep freezing and some time rebooting, i try the safe more but still freezing, i delete the new installed app with no luck.
some other wesite say this is an apps crash that make the phone freezing, but i don't know.
Don't worry, Samsung will fix this with an update. Only had 1 reboot and it was on PAW fw.. now that I'm on pb4 it haven't happened once.
I have a verizon S7 edge, and have had multiple reboots on the phone, with no consistent pattern. It has done it while sitting on the bed untouched/unused. It remounts the SD card every time this happens. I'm really stunned there is no word from Samsung about this issue
I have had the same issue. I worked with a Samsung support member who was helpful in attempting to troubleshoot and log the issue. I ran my phone in safe mode for a few hours in hopes that it may have been an app I downloaded causing the freezing issue but unfortunately the phone froze again while in safe mode. According to Samsung, my next step is to go to a Samsung Experience shop in a Best Buy and have them do a software flash. I'm heading there today and if its successful I'll be sure to post about it.
samsung s7 edge freezing
i have a samsung galaxy edge 7 and it just froze on me too the screen froze and non of the buttons worked for the rest either so i popped the sim card n it unfroze.
Hey, this is software problem. Dont take it back phones. Maybe chrome, messenger freeze phone. Just send feedback Samsung. Samsung will fix this with update. Its not phone problem. Easy guys...
Help!
This is a brand new phone - and when I open the camera app and take a picture, nothing happens at all. I click the button on the bottom right (where it normally takes you to the last picture taken) but it doesn't work!
Eventually it says "processing..." in a pop up, and all the buttons stop working.
Restarting the phone gets the camera working for a bit, but then next time I check it's broken again.
Anyone else with a similar issue?
Any tips?
Factory reset or return the phone
Sent from my SM-G935W8 using Tapatalk
qwertyuiop89 said:
Help!
This is a brand new phone - and when I open the camera app and take a picture, nothing happens at all. I click the button on the bottom right (where it normally takes you to the last picture taken) but it doesn't work!
Eventually it says "processing..." in a pop up, and all the buttons stop working.
Restarting the phone gets the camera working for a bit, but then next time I check it's broken again.
Anyone else with a similar issue?
Any tips?
Click to expand...
Click to collapse
Give us more details about your phone please i.e firmware (stock or custom) and so one
Sent From my SM-G928F via Tapatalk
Have tried a factory reset, and problem recurred. Its a UK based s7 edge, bought from Amazon. Completely stock.
Can you take photos via Voice (You can activate it in the camera settings) ?
But seems for me like a broken phone.
qwertyuiop89 said:
Have tried a factory reset, and problem recurred. Its a UK based s7 edge, bought from Amazon. Completely stock.
Click to expand...
Click to collapse
Think it should be hardware issue, return the phone
Sent From my SM-G928F via Tapatalk
Thanks everyone, the camera came up with "warning, mediaserver failed, camera needs to restart". It restarted, the phone crashed and restarted and now it seems to work again.... Bizarre!
qwertyuiop89 said:
Thanks everyone, the camera came up with "warning, mediaserver failed, camera needs to restart". It restarted, the phone crashed and restarted and now it seems to work again.... Bizarre!
Click to expand...
Click to collapse
Strange But cool that its working again.
hi there, i also experienced that problem with camera, just want to share, these steps, might help you... https://www.androidpit.com/how-to-fix-camera-failed-samsung-galaxy
a tip for operating the camera is turned off for the option (Smart stay)
Envoyé de mon SM-G935F en utilisant Tapatalk