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So, I just got a nice email from HTC telling me that "because I'm an early HTC enthusiast" I get a free HTC case and free shipping when preordering and entering the code provided in the email. Problem is, I already preordered the phone along with the flip case. Has anyone else gotten this email? Also, what would be the chances that HTC refunds me the case and shipping costs if I call them? I already called them once as my order required me to do so.
Thanks
You should always try. And if they adamantly won't let you, I suppose someone lurking the forums might love you forever for 'giving' them a free case and free shipping.
Call and say you forgot about the code and please apply it now.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
who\what number to call ?
I got the same offer emailed to me 1 minute after I pre-ordered. Let me know what you find out. I'm wondering if I need to call them to get my free shipping and case or if they'll just figure it out, because the offer email was clearly generated by the pre-order.
The code works with orders from HTC which letstalk is handling. So if you pre-ordered from your carrier than no go for the promo.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
I just called the number that was on the confirmation email. After a 10 minute hold I was told that they have had a lot of calls for this issue and are trying to figure out how to get the case in without cancelling as the hold for the full amount is already on the card. They are manually noting down orders and once Corporate tells them how to add to order they will modify and you will get an email confirming the change in order.
gtg465x said:
I got the same offer emailed to me 1 minute after I pre-ordered. Let me know what you find out. I'm wondering if I need to call them to get my free shipping and case or if they'll just figure it out, because the offer email was clearly generated by the pre-order.
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Well, after being on hold for 25 minutes, I was told I need to cancel my order and place a new one using the coupon code. I decided not to as I don't want to risk losing my preorder that has already gone through.
miguelrodas said:
Well, after being on hold for 25 minutes, I was told I need to cancel my order and place a new one using the coupon code. I decided not to as I don't want to risk losing my preorder that has already gone through.
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Yeah, same. I probably wouldn't use the case anyways. I like my phones naked. I might call them after I've received the phone if the case doesn't show up with it.
I emailed HTC about the fact that I had already placed my order before HTC sent out the promotion for the free case and got a response that basically said HTC Doesn't make the cases and I should contact my carrier... *sigh*
Dear
Thanks for contacting HTC Technical Support Center!
I am glad to know you are closer to get your HTC One! Getting the case would be a great way of taking care of your device. I will be more than happy to help you with this matter.
HTC does not manufacture or sell any aftermarket components, accessories, or batteries for our devices. They are manufactured and distributed by third party companies for use with HTC devices. They are sold either by the carrier that has the specific device or from a third party official reseller of HTC branded products and accessories.
My advise right now is to contact your carrier about this great promotion, they will let you know if it is possible (or not) to apply the coupon to the pre-order you made earlier today.
I look forward to providing you with any additional assistance if required.
Thanks for your continuous support of our products and services, Chris. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/us/support/email-support or call us at +1-866-449-8358 from 8 am to 1am, 7 days a week.
Thank you for being a member of our HTC community and I wish you a good day!
Let me know if I have successfully answered your question, please click here to complete this.
To send a reply to this message, please click here.
Sincerely,
Jennifer
HTC
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I have an extra code from HTC if someone needs it... PM me, first come, first served!
Edit: GONE
If anyone else has an extra free case coupon code they don't need I would love to have it
Thanks!
I open my email and it says "All promo codes have been claimed." HTC fails again.
If anybody wants a coupon code to pre-order via shopamerica.htc.com and will use it, please send me a PM. I won't be buying from the HTC store, so I have no need for mine.
EDIT: Taken!
Called back to apply the code. Rep said they couldn't but offered to waive the overnight shipping charge. Works for me. Have a code unused if someone wants it, PM me.
OCedHrt said:
I open my email and it says "All promo codes have been claimed." HTC fails again.
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According to this person all codes has been used up so use on given or requesting for one.
Sent from my SAMSUNG-SGH-I317 using xda app-developers app
Had to cancel and re order to get the case so ended up changing from 64 to 32 GB.
Also, after placing your order make sure you click on check the order status link as soon as the confirmation email comes in. Mine showed that I had to call in for the order to proceed and this only showed after clicking on the link. Email did not mention nor a follow up email was sent to indicate customer contact is needed to proceed.
Anyone called in to get the standard shipping fee waved? My checkout won't wave the feed but gave me the free case.
avplaya said:
Anyone called in to get the standard shipping fee waved? My checkout won't wave the feed but gave me the free case.
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I did. I had selected 2 day shipping because my code didn't supply free shipping. After 45 minutes on hold I confirmed my order and mentioned that the code didn't work for shipping. Ended up getting overnight shipping for free.
avplaya said:
Anyone called in to get the standard shipping fee waved? My checkout won't wave the feed but gave me the free case.
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My shopping cart page shows charges for the case and the shipping? Is that how it looked to you and then when you actually checked-out the case turned out to be free, or should I already be seeing the charges removed at this point?
Solved! I was able to design a Moto X for my business account by purchasing it at a Verizon store. Motorola then emailed me the redemption pin which let me bypass the 'upgrade eligibility checking' portion of the checkout. Instead I had a Moto X in my shopping cart for $0.00 (as was suggested by people in this thread). I did have to purchase accessories in a separate order though.
Well this is frustrating. After waiting the 2-3 months for MotoMaker to be released on Verizon, I go to checkout after customizing a phone and keep getting errors when trying to check my account upgrade eligibility. After talking to CS I find out the website only works with personal accounts and basically I'm SOL.
Verizon did say I could purchase a phone in store and they would give me a pin to redeem and customize it on the website. But according to Motorola CS the website would still make me check/verify my account.
Anyway, I'm just venting. Anyone else in a similar situation?
Edit: Has anyone ordered and customized a phone using a redemption pin? When you order it that way does it still ask you to verify your account with the last 4 of your SSN? I'm still holding out hope the Motorola CS rep was wrong and I could get around the verification step...
I am not really in the same boat as you, so I dont know if my experience is helpful.
I am in a family plan, I am not the account owner, but an account manager, so I could walk in to verizon store and get an upgrade by myself. To pass the phone activation page, I have my phone number entered, account owner's zip code, account owner's last 4 digit SSN, once it get pass that page, it asked for account password again, then the system allows you to choose what line within the plan to get the upgrade. And then credit check of me, billing info of account owner, shipping info to me, and then pay.
So after completing the moto maker purchase on Monday. I got an e-mail late Tuesday that said the Motorola Activation Team discovered an issue with phone activation. I got on the phone with them, waited 1 hour before someone picked up. The Activation Team asked for the same info, my phone number, my name, account owner SSN, account owner billing address, and then the team called Verizon (so I am on hold for another 10 min), using the same info to verify the onwer's account that my name matches(?). So after they talked, and all I got from the team was "I wouldn't said your phone is shipped, but you should received an email within 24 hours."
So my guess is, you will need corporate account owner info (something other than SSN?)?
EvanVanVan said:
Well this is frustrating. After waiting the 2-3 months for MotoMaker to be released on Verizon, I go to checkout after customizing a phone and keep getting errors when trying to check my account upgrade eligibility. After talking to CS I find out the website only works with personal accounts and basically I'm SOL.
Verizon did say I could purchase a phone in store and they would give me a pin to redeem and customize it on the website. But according to Motorola CS the website would still make me check/verify my account.
Anyway, I'm just venting. Anyone else in a similar situation?
Edit: Has anyone ordered and customized a phone using a redemption pin? When you order it that way does it still ask you to verify your account with the last 4 of your SSN? I'm still holding out hope the Motorola CS rep was wrong and I could get around the verification step...
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I purchased a PIN in store but can't remember if it asked for my SSN. The checkout process with a PIN on Moto Maker was actually far less painful than their entire site experience.
640k said:
I purchased a PIN in store but can't remember if it asked for my SSN. The checkout process with a PIN on Moto Maker was actually far less painful than their entire site experience.
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I am glad yours is painless. I was really stressed out on Monday, asking other people's SSN for a phone. None of the customer service I talked to suggested this way.
cchderrick said:
I am not really in the same boat as you, so I dont know if my experience is helpful.
So my guess is, you will need corporate account owner info (something other than SSN?)?
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So you received a redemption pin from the store and went back online later to customize it? Or did you customize it and enter your payment info at the store yourself at a motox kiosk?
EvanVanVan said:
So you received a redemption pin from the store and went back online later to customize it? Or did you customize it and enter your payment info at the store yourself at a motox kiosk?
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I did not use redemption pin. 640K did. I did not been to the store, it was all online and phone.
I am guessing you deal with Verizon up front in the store, pay the money, get the pin, go back home, get online and customize it and use the pin, and it should say $0.00
Can I buy a Moto Maker device in-store?
You can purchase a voucher for a Moto Maker device in a store, but you’ll still have to design your device through the online Moto Maker studio.
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Cited from Verizon.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html
cchderrick said:
I did not use redemption pin. 640K did. I did not been to the store, it was all online and phone.
I am guessing you deal with Verizon up front in the store, pay the money, get the pin, go back home, get online and customize it and use the pin, and it should say $0.00
Cited from Verizon.
http://support.verizonwireless.com/support/faqs/Equipment/motox-designed-by-you.html
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Oh yeah rereading your original message now idk why I had gotten the impression you purchased it in store. As to your original question yeah I had tried the last 4 of the tax ID which replaces SSNs on corporate accounts. But it still doesn't work due to security reasons they said...
Anyway yeah that's what I'm hoping with the pin. That's the way it *should* work.
EvanVanVan said:
Oh yeah rereading your original message now idk why I had gotten the impression you purchased it in store. As to your original question yeah I had tried the last 4 of the tax ID which replaces SSNs on corporate accounts. But it still doesn't work due to security reasons they said...
Anyway yeah that's what I'm hoping with the pin. That's the way it *should* work.
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yeah, I think getting the pin is way better, I mean you are dealing with Verizon directly, they could just look up your account right in front of you, the activation team in Motorola is really slow.
Good luck.
cchderrick said:
...you deal with Verizon up front in the store, pay the money, get the pin, go back home, get online and customize it and use the pin, and it should say $0.00...
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this is exactly right.
640k said:
this is exactly right.
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So aafter going to the VZW store they informed me u can only get the pin online? Is that how you did it? Purchased it through verizonwireless.com first?
EvanVanVan said:
So aafter going to the VZW store they informed me u can only get the pin online? Is that how you did it? Purchased it through verizonwireless.com first?
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i'm not sure i follow.
first, i went to a VZW store, and not a re-seller. second, they processed my purchase in-store and once the purchase was done, Motorola (almost instantly) emailed me my pin. once I had the pin, i could go to moto maker and customize the phone i purchased (if you purchased 32gb, you could only customize 32gb).
when you checkout with moto maker, your cart shows $0.00 and your order is processed.
640k said:
i'm not sure i follow.
first, i went to a VZW store, and not a re-seller. second, they processed my purchase in-store and once the purchase was done, Motorola (almost instantly) emailed me my pin. once I had the pin, i could go to moto maker and customize the phone i purchased (if you purchased 32gb, you could only customize 32gb).
when you checkout with moto maker, your cart shows $0.00 and your order is processed.
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Ok thanks. Then it is just that I dealt with unhelpful Verizon employees at that store. They said they couldn't process my purchase in the store and it had to be done online... Guess I'm going back down there...
is there a different store you can try, or maybe ask for a manager? your situation is different than my own, but i would press since the only way to get an X now is through the moto maker site.
640k said:
is there a different store you can try, or maybe ask for a manager? your situation is different than my own, but i would press since the only way to get an X now is through the moto maker site.
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Yeah, I went back down there and convinced them I needed to purchase the phone there and it worked! Thanks for your help man.
I've been trying to do this all week also, and went to my VZW store today to do this. They were very helpful and understood that I just wanted to pay for the MotoMaker Pin, but could not get a 32GB MotoX to attach to my business account. Wish I knew how your VZW person actually did it on their end, because the 2 people helping me couldn't find a way to make it work.
jwseris said:
I've been trying to do this all week also, and went to my VZW store today to do this. They were very helpful and understood that I just wanted to pay for the MotoMaker Pin, but could not get a 32GB MotoX to attach to my business account. Wish I knew how your VZW person actually did it on their end, because the 2 people helping me couldn't find a way to make it work.
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Hmm, I went through the normal upgrade procedures, although it was an alternate upgrade (or whatever, where they switched upgrade from one line to a different one). First, they selected the correct line. Then it took them a second to find the phone but they searched "moto maker" (I think, or motomaker) and found both the 16gb/32gb. After that, it was signing for the contract extension and data. Finally, Motorola emailed me the pin to my account email. The shipping address was pre-entered and couldn't be changed when I checked out on Motomaker.com, which is kind of a pain because it's at my parent's house in VT...but not the end of the world.
Good luck
HTC has a program called Champions for employees of carrier retail stores. They are offering them a M9 at $299 off contract. Furthermore if they buy a M9 from the discount program they can trade it in for the next One at no extra charge with their "One for Life" program. I posted the screen shot from the email on my G+ page: https://plus.google.com/+PatrickHill/posts/Mr462GhpLbw
So if you work in a carrier store go sign up for Champions and get your M9 for only $299
is this us only?
My store wasn't listed, but it's a small mom and pop shop that IS an authorized T-Mo dealer. Hope I'm able to be considered and that it isn't closed to only those who work at the retail stores.
I wish I was working at a carrier retail store. Ugh maybe next time... Wondering if a friend who works there can do the favor for none workers?
These deals are generally restricted to corporate retail stores by the phone manufacturers as they do actually verify that you're eligible before allowing you to make the purchase. Could be different for this deal but I'm assuming it's not.
I am a member of HTC champions. there is a strict verification policy to ensure that you are a corporate retailer employee. The community is meant to help dealers learn about HTC and interact with other corporate employees.
Is it a U.S. only offering?
Dog-G said:
Is it a U.S. only offering?
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yup
I wonder if this is offered through Best Buy Mobile ))
mccorkendale said:
I wonder if this is offered through Best Buy Mobile ))
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Yes it is and I already ordered mine as a Best Buy Mobile employee.
max53389 said:
Yes it is and I already ordered mine as a Best Buy Mobile employee.
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Did you use your work email if you have one? Just wanted to make sure cuz I just used my personal email to sign up but I dont know if they use the corporate email to verify or anything (I have one if they need it). And would you mind saying how long it took for you to get verified?
I went to the Montclair, New Jersey HTC event on 4-9 to pick up mine.
I should really get a part time job at a store so I can get these kind of perks. I sell enough phones usually just by talking to people about phones and helping them decide then some of these sales reps I usually school any of the young sales reps that try to help me when I'm in a store.. I actually cut into one guy's sale at AT&T because he was telling this customer sh** that just was false and set him straight real fast.. haha
Are we sure this is US only? I really hope not. I'm Canadian and my store was listed when I signed up... It even allows Canadian addresses (listing provinces and allowing postal codes, etc). I'd be deeply disappointed if we're left out of this. Does anyone know?
kusso92 said:
Did you use your work email if you have one? Just wanted to make sure cuz I just used my personal email to sign up but I dont know if they use the corporate email to verify or anything (I have one if they need it). And would you mind saying how long it took for you to get verified?
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Sorry for the long response time.
I pretty sure that you have to set it up through your work email. You just find your store in the list and I think you also get verified with your work email.
I'm not too sure how long it took to verify but on the discount page it mentioned that if you recently created an account, it could take up to 2-3 days to process if you just started as it's a different website that you buy from and separate from HTC Champions.
I set up HTC champions well over a year ago and kind of fuzzy on the exact details but use your work email for everything HTC and you will be fine.
Edit: Found this on the promo page
Please allow for up to 48 hours if you are newly registered to Champions.
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So that's the time you might have to wait and I honestly don't see this selling out quickly as it's not a very popular phone.
Did anybody get a shipping notification?
samven582 said:
Did anybody get a shipping notification?
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Judging by the content of your post history and your impatience I would bet you're someone who doesn't work at a carrier store, who got into Champions, got an order in and are now waiting to see if they will actually ship it or if you will get busted and it be cancelled... If that's not the case I apologize but if that is the case (which I would think someone who worked at a carrier store would be more knowledgeable than the content and questions you've asked in your posts.. for example.. asking if the GS5's all had yellow screens or if it was just yours.. if you had worked in a carrier store you could have compared it to many others in stock or that you sold) then I hope you do get busted and the order doesn't ship. I didn't post this for people to take advantage.. I posted it for legit carrier employees who might not even know about the program... Again.. If I'm wrong I apologize.
graffixnyc said:
Judging by the content of your post history and your impatience I would bet you're someone who doesn't work at a carrier store, who got into Champions, got an order in and are now waiting to see if they will actually ship it or if you will get busted and it be cancelled... If that's not the case I apologize but if that is the case (which I would think someone who worked at a carrier store would be more knowledgeable than the content and questions you've asked in your posts.. for example.. asking if the GS5's all had yellow screens or if it was just yours.. if you had worked in a carrier store you could have compared it to many others in stock or that you sold) then I hope you do get busted and the order doesn't ship. I didn't post this for people to take advantage.. I posted it for legit carrier employees who might not even know about the program... Again.. If I'm wrong I apologize.
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Judging by the content of your post history and your impatience I would bet you're someone who doesn't work at a carrier store, who got into Champions, got an order in and are now waiting to see if they will actually ship it or if you will get busted and it be cancelled... If that's not the case I apologize but if that is the case (which I would think someone who worked at a carrier store would be more knowledgeable than the content and questions you've asked in your posts
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Bad day at work? Or you had a case of the Mondays? What ever it maybe and judging for your post and tone it looks like you're taking out your frustion on me. If you have a problem with I said you should PM me instead of trying to publicly humiliating me on XDA.
Now the reason why I ask is because I know someone who works at a ATT and was able to convice him to order one for me since he is part of HTC champion. Since you made this thread for people who work in retail carrier stores, I figured I would ask
for example.. asking if the GS5's all had yellow screens or if it was just yours..
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Going through your post history you answered a similar question on how your HTC m9 screen was "green" and it was the resullt of glue? How did you know this? What is your evidence?
samven582 said:
Did anybody get a shipping notification?
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Ordered mine yesterday morning... got a shipping notification last night .
Bought a M9 from a ATT employee today. $495. Great deal. Since they make a $200 profit
Sent from my SAMSUNG-SM-G925A using XDA Free mobile app
For those of you who have received your phones and were waiting for the redemption to become available, claims can be submitted now.
Link to claim site
Tmo US here. Here's to free VR
You are a gentleman and a scholar. Thank you
thanks
So I submitted this, but it just talks about the VR. Is this also where we get Netflix
km8j said:
So I submitted this, but it just talks about the VR. Is this also where we get Netflix
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If you selected T-mobile as the place the phone was purchased then you should get the netflix code at some point. The site is a little different after selecting t-mobile. Above wher you input your email address will then include an image of the netflix logo and at the bottom part of the page, under "Here's how it works" includes a short explanation that you'll get the code in a follow up email. "You will receive an additional email with your Netflix code with instructions on how to redeem."
@Alarand Good to see you here bud!
i'm guessing they dont send the code until they verify your purchase. but i ran into the same thing they didnt ask anything about netflix:
How do I get my free Samsung Gear VR, 6-game bundle from Oculus and my year of Netflix after getting the new Samsung phone?
From February 23, 2016 through March 18, 2016, pre-order, purchase or lease a Samsung Galaxy S7 / Galaxy S7 edge from a participating retailer.
Once you receive your phone (any time after February 23, 2016), visit www.T-Mobile.com/SamsungOffer and click on the appropriate link to submit the Offer Claim Form, including valid proof of pre-order or purchase receipt on Samsung’s redemption site. You must complete your claim form with Samsung by March 31, 2016.
You will receive a confirmation email once your submission has been approved.
You will receive a second email with your Netflix code. Once you receive your code, you can claim your free year of Netflix by visiting www.netflix.com/specialoffers by April 30, 2016. Netflix codes are limited.
Your Gear VR will be shipped to you within 4-6 weeks after validation.
After you receive your Gear VR, to get your Oculus 6-game bundle, set up an account at id.oculus.com/US/en-US/login/register. The 6 games will appear automatically in your account. You must download them by April 20, 2016.
Note that the Samsung website for redemptions, https://promos.samsungpromotions.com/gearvr/en-us/EnterTmobile, will not be available until approximately 10:00 AM ET on March 4, 2016. Prior to March 4, 2016, you’ll be able still visit this site to enter your email address, for a reminder to come back to complete you online submission.
supernova_00 said:
If you selected T-mobile as the place the phone was purchased then you should get the netflix code at some point. The site is a little different after selecting t-mobile. Above wher you input your email address will then include an image of the netflix logo and at the bottom part of the page, under "Here's how it works" includes a short explanation that you'll get the code in a follow up email. "You will receive an additional email with your Netflix code with instructions on how to redeem."
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Thanks I just submited
If you pre ordered from T-Mobile, you should have got a big flyer with the phone that tells you how it works. At least i did
T-Mobile was doing a promo on Facebook telling people to order the S7 and what they'd get. Along with over a thousand comments I added mine and asked when I'd see the Netflix code. T-Mobile responded and told me I should see it in 48 hours of submitting but if I don't see it by early next week hit them up about it.
Corwinder said:
T-Mobile was doing a promo on Facebook telling people to order the S7 and what they'd get. Along with over a thousand comments I added mine and asked when I'd see the Netflix code. T-Mobile responded and told me I should see it in 48 hours of submitting but if I don't see it by early next week hit them up about it.
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I don't believe this is true. Samsung states it will take approximately 4-6 weeks to review your VR Offer Claim and once approved, they will send you a confirmation email. You should then receive a second email with your Netflix code within 48 hours of receiving your confirmation email.
I think you're right but I'm gonna be the guy that takes T-Mobile at their word and bug the hell out of them for it.
Corwinder said:
I think you're right but I'm gonna be the guy that takes T-Mobile at their word and bug the hell out of them for it.
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Well it's been 48 hours for a lot of customers who have already submitted their claim and still no Netflix code. Coincidence? Lol. I think that alone tells me that that specific T-Mobile rep you spoke with was wrong. They can be wrong sometimes.. Hell, I could be wrong myself but based on the fact that really no one has received their Netflix code, I'm gonna have to side with Samsung on this one. I do think we need to wait for that confirmation email from them before the Netflix one is sent.
It says specifically in that flyer i spoke of that youd get a accepted email first then the netflix code shortly after. Dunno how everyone's missing the huge flyer that came with the phone
Andromendous said:
It says specifically in that flyer i spoke of that youd get a accepted email first then the netflix code shortly after. Dunno how everyone's missing the huge flyer that came with the phone
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We arent, no one got the code
Has anyone's claim been approved yet? Mine has been sitting at under review since I submitted it last Thursday.
so for everyone who preordered online and got the phone early and tried to redeem for gear vr. when it asked for reciept what did you do? all i have is a screenshot of my order from tmobile. pretty much the email with thank you your order has been completed. that should work right?
I got my 6 free games...but don't have a VR or Netflix lol....
https://youtu.be/3Xt_sO6wEbU
HTCMDA said:
I got my 6 free games...but don't have a VR or Netflix lol....
https://youtu.be/3Xt_sO6wEbU
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How did you get it
Sent from my SM-G930T using Tapatalk
km8j said:
How did you get it
Sent from my SM-G930T using Tapatalk
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watch my youtube video...
I used my girlfriends gear vr, put my phone in it and set up an oculus store account...
Can someone else explain time how the registration works exactly? I filled out my forms and they were approved via email. It says 6 to 8 week shipping period, but I've been hearing some people say you have to add it too your cart and actually check out? And what about tracking numbers? Can anyone confirm?
I think that's mainly when you pay for the Immersive bundle which has more stuff.
Yashraj said:
I think that's mainly when you pay for the Immersive bundle which has more stuff.
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So if I just got the free one I shouldn't have to do anything else but wait?
Best to call the 1-800-SAMSUNG # shown in the SAMSUNG PAY app. I just did mine this morning was as able to provide my IMEI #, and pay the $99 ($107.17 after tax / shipping charges) to get the full bundle ordered. Now the wait!!
senor360 said:
Best to call the 1-800-SAMSUNG # shown in the SAMSUNG PAY app. I just did mine this morning was as able to provide my IMEI #, and pay the $99 ($107.17 after tax / shipping charges) to get the full bundle ordered. Now the wait!!
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I check the status and this looks up and I don't understand the "new graphic goes here" thing
Graphic
Duck Quan said:
I check the status and this looks up and I don't understand the "new graphic goes here" thing
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When I had it on my phone, it was showing a tiny tiny picture of what I believe was a phone. They're possibly updating the website to put in a correct graphics to represent the phone? Not sure.
senor360 said:
When I had it on my phone, it was showing a tiny tiny picture of what I believe was a phone. They're possibly updating the website to put in a correct graphics to represent the phone? Not sure.
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I went to the website on my phone and put it in desktop mode and that solved the issue. My VR is just waiting to be shipped
Just wait. If it's accepted it'll come, eventually. My gift from the Note 7 took like 3 weeks or something.
Also - you'll prob use the VR twice and it'll collect dust lol
Ship time?
Duck Quan said:
I went to the website on my phone and put it in desktop mode and that solved the issue. My VR is just waiting to be shipped
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So we are looking at a 6-8 weeks wait time, right? At least the little flyer T-Mobile gave me said that.
senor360 said:
So we are looking at a 6-8 weeks wait time, right? At least the little flyer T-Mobile gave me said that.
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That's what the Samsung website says. I have no idea why it would take so long so I'm hoping it will come before then. I'm an impatient person so I'll probably be checking the status every day. I'll let you know if I find out anything else
How long is the free promotion available?
Free promotion
AT&Tsucks said:
How long is the free promotion available?
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Well the $99 package is sold out from what people are saying, but the free VR headset and controller is available to claim through 5/14, but I believe it's only for those that pre-ordered. Someone correct me if I'm wrong please.
senor360 said:
Well the $99 package is sold out from what people are saying, but the free VR headset and controller is available to claim through 5/14, but I believe it's only for those that pre-ordered. Someone correct me if I'm wrong please.
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Ok cool, and yeah it's only for those who pre-ordered which I have. I signed up for promotion but I accidentally pressed on $99 one and now I can't revert back to free one. Do you know to get free gear VR and controller?
Free Gear VR
AT&Tsucks said:
Ok cool, and yeah it's only for those who pre-ordered which I have. I signed up for promotion but I accidentally pressed on $99 one and now I can't revert back to free one. Do you know to get free gear VR and controller?
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If you din't want the $99 bundle, then for sure call the 1-800-SAMSUNG # and explain to them what is going on and for them to correct what's needed so you can make sure you get your free VR headset at the very least. Sooner than later. With how fast these bundles sold, I'm afraid they won't have enough free headsets for those that pre-ordered.
I pre-ordered from Best Buy on 3/31. When I picked up the S8 on 4/21 the receipt from Best Buy showed the date as 4/21. I uploaded that receipt when I registered for the free gift. Anyone know if Samsung will know that the phone was pre-ordered and not simply bought on 4/21?
Has anyone submitted a receipt similar to my situation and had their registration for the free gift approved? Thank you!
microbespecialty said:
I pre-ordered from Best Buy on 3/31. When I picked up the S8 on 4/21 the receipt from Best Buy showed the date as 4/21. I uploaded that receipt when I registered for the free gift. Anyone know if Samsung will know that the phone was pre-ordered and not simply bought on 4/21?
Has anyone submitted a receipt similar to my situation and had their registration for the free gift approved? Thank you!
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Same here. Just received email saying the purchase did not take place during the approved window. This sucks.
Is this offer open to the UK too?
Sent from my SM-G930F using Tapatalk
VinylJStar said:
Same here. Just received email saying the purchase did not take place during the approved window. This sucks.
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You can likely print out your phone upgrade agreement from your carrier, that should show when your account was updated the day your pre order was placed. How that helps.
VinylJStar said:
Same here. Just received email saying the purchase did not take place during the approved window. This sucks.
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I pre-ordered from Best Buy and got the same message from Samsung when I uploaded the receipt they gave me with the phone. Luckily I pre-ordered online so I went to bestbuy.com, logged into my account, and clicked "Order Status" at the top of the screen. Then I clicked the order number for the purchase of my S8 and that took me to a page showing the order details, including the date that I pre-ordered. I clicked the print button on that page and it printed a full receipt with the order date and pickup date. I just uploaded that receipt so hopefully that will take care of it.
For anyone who is interested, the Order Details screen URL was www-ssl.bestbuy.com/profile/orders/order-details?orderId=<your order ID>