Hi,
I have bought new Samsung galaxy note 3 last month and my first samsung product.
Within 3 days it started to trouble... When plugin for charging, it is automatically started to reboot continuously and only after unplugging the charger it will restart to normal. Tried with couple of other chargers and the same issue persists during charing.
So far I have been using apple products and my brother also used to go for apple products. My brother insists to go with iPhone 5S and I want to try a new product with samsung which gone in vain though everyone might won't have this issue.
Okay..patiently packed the 2 days old..sorry should be new phone and went to samsung authorized service center traveling for 1 hr and waited for 2 hrs. I have took the video of the reboot problem and explained the issue. They got the phone and it will take 1-2 days or collection .Gave the phone to them and travelled back for another 1 hr and half a day gone.
After 2 days got the call from service center to collect the phone...during office hours with lot of excitement to use new phone took permission and travelled again for 1 hr and waited for 2 hrs for collection.asked for the problem and they have told some charging unit has been replaced.
happy back to home...put it for charger and after 20 mins I have gone out and came to room to see the same rebooting issue continuously.
no time to go to the service center due to office work as it will waste my 4-5 hours. waited for Saturday and almost for 6 days it has it been not used and inside the box..my brother started to tease me and so far using iPhone for 6 years with different models and for at least 1 year no issues... ok patience...
gone again to service center and blasted them but what use and they got the paper waiter ( that's note 3) and this time they told it will 1 week for complete checking... what to do gave them and returned back for the 2nd time.
new phone for $900 and used only 2 days...after 4 days got the call for collection and I have asked what is the problem with the phone and they have told they have replaced the mother board itself...great..I have asked to write it clearly what has been replaced in the service request form and it is what written "RPL PBA (4.4.2)"
at last started to use the new phone after 10 days and I am happy the issue is not happened again...but now after 20 days it started to have different issue... this time the Samsung logo displayed and you can't to anything...once tried with pressing the power button and it is rebooted... happened again after5 days and this time even pressing the power button didn't helped...after 30 mins I have tried again to press the power button thought of trying it before going to recovery mode and this time restarted...
this is not rooted and don't have any SD card and installed only minimum apps...and suggestion why this note 3 stuck with Samsung logo? do I need to go to service center again....
it is still with samsung official OS..below is the details
already having 1 yr warranty and thinking for paying for 1 more year...
Model number: SM-N9005
Android version: 4.4.2
baseband version: N9005XXUENC2
kernel version:
3.4.0-1168347
build number:KOT49H.N9005XXUEND3
michealjohndiamond said:
Hi,
I have bought new Samsung galaxy note 3 last month and my first samsung product.
Within 3 days it started to trouble... When plugin for charging, it is automatically started to reboot continuously and only after unplugging the charger it will restart to normal. Tried with couple of other chargers and the same issue persists during charing.
So far I have been using apple products and my brother also used to go for apple products. My brother insists to go with iPhone 5S and I want to try a new product with samsung which gone in vain though everyone might won't have this issue.
Okay..patiently packed the 2 days old..sorry should be new phone and went to samsung authorized service center traveling for 1 hr and waited for 2 hrs. I have took the video of the reboot problem and explained the issue. They got the phone and it will take 1-2 days or collection .Gave the phone to them and travelled back for another 1 hr and half a day gone.
After 2 days got the call from service center to collect the phone...during office hours with lot of excitement to use new phone took permission and travelled again for 1 hr and waited for 2 hrs for collection.asked for the problem and they have told some charging unit has been replaced.
happy back to home...put it for charger and after 20 mins I have gone out and came to room to see the same rebooting issue continuously.
no time to go to the service center due to office work as it will waste my 4-5 hours. waited for Saturday and almost for 6 days it has it been not used and inside the box..my brother started to tease me and so far using iPhone for 6 years with different models and for at least 1 year no issues... ok patience...
gone again to service center and blasted them but what use and they got the paper waiter ( that's note 3) and this time they told it will 1 week for complete checking... what to do gave them and returned back for the 2nd time.
new phone for $900 and used only 2 days...after 4 days got the call for collection and I have asked what is the problem with the phone and they have told they have replaced the mother board itself...great..I have asked to write it clearly what has been replaced in the service request form and it is what written "RPL PBA (4.4.2)"
at last started to use the new phone after 10 days and I am happy the issue is not happened again...but now after 20 days it started to have different issue... this time the Samsung logo displayed and you can't to anything...once tried with pressing the power button and it is rebooted... happened again after5 days and this time even pressing the power button didn't helped...after 30 mins I have tried again to press the power button thought of trying it before going to recovery mode and this time restarted...
this is not rooted and don't have any SD card and installed only minimum apps...and suggestion why this note 3 stuck with Samsung logo? do I need to go to service center again....
it is still with samsung official OS..below is the details
already having 1 yr warranty and thinking for paying for 1 more year...
Model number: SM-N9005
Android version: 4.4.2
baseband version: N9005XXUENC2
kernel version:
3.4.0-1168347
build number:KOT49H.N9005XXUEND3
Click to expand...
Click to collapse
If u want easy, bring to service center and blast them
Uf u want to test urself first, try to go into recovery and do factory reset nd wipe cache. Why?
Ur phone might did an auto update, and might did an auto reboot after that.
If still cannot, u may want to try to reflash stock official firmware.
If still fail, try to send back to service center.
Sent from somewhere under the sky, at the vorner of this rounded earth.
Hi..Thanks for your reply. But I haven't checked for auto update. May be I will monitor for some more days if this issues happens again or not..when I am in between the office work...this type of issue is very irritating. . Unable to call or message. .. Such a pain....Doing all kind of repairing in office. ..
Sent from my SM-N9005 using Tapatalk
hi all i have a galaxy s4 usa at&t
i unlocked from at&t now it works on any sim
now the android version is 4.2.2 i want to update to 4.4 stock
now should i use the at&t rom or the factory unlocked rom
or if anyone could help and give me a link to download
thnxx
If you have an at&t i337 use the AT&T rom
Sent from my Nexus 5 using XDA Free mobile app
I'm in the U.K. and have the sim error problem. Phone has never been rooted always on stock.
1st occurrence within 3 months ownership but it got to a point, after a week, where it always read no sim even after restart. Samsung warranty repair changed mother/main board.
Phone was dropping calls after the warranty repair so went back to Samsung. Warranty repair 2. Changed 2 wires, don't know which ones. But now phone was working fine.
3 Weeks after repair 2, the screen went black. I could still hear all tones etc but no screen so can't answer calls (most basic function of phone). Samsung put new screen and another new main/motherboard. So now this is the 3rd mainboard. Phone came back on 2/10/14 after the repair. After 2 days I have again got message about 5 times at a time but restart is solving it for now.
So I think the problem lies in the faulty mainboards Samsung are manufacturing. Why? Because my 1st board failed and eventually always had the message no sim inserted. The engineer report said main board was changed. If it was too do with a faulty sim tray then wouldn't they have fitted one of those instead. 2nd board worked fine even though calls were dropping. This board was in phone for 3 weeks until screen got changed so I'm presuming had to change board along with screen. The latest main board which is apparently new has lasted 2 days. Like I said above its only happened a few times so far but I rather it happen all the time so I can send it in again.
I have spoke to Samsung UK escalation and they said if I require another repair then they will take it higher up but even with an exchange what is there not to say new/refurbished S4 wont be faulty down the line.
What is Samsung doing about this, absolutely nothing. My worst ever experience with a phone and I got a s 1,2,3 which all still work not even a glitch. Will buy another phone but keep fighting for a resolution with this one. Still has 17 months warranty.
So last week my N910F (rooted) ran down to 20% battery and so i put it on charge, thought nothing of it, A couple hours later the phone was dead, extremely hot to touch and just a blank screen with no charging lights, So i unplugged the charger removed the battery and let it cool for about 10 mins, when i put it back together it refused to turn on, tried both recovery and download modes but still nothing tried different chargers and still no lights, nothing. took it back to my local O2 shop to see if i could send it off for repair.
Got home this evening and O2 had kindly returned my phone to my home address, with a letter saying the following -
Thank you for sending us your phone to be fixed.
One of our engineers, has tested your phone and found that unauthorised rework has been carried out on the phone. Unfortunately, this prevents us from repairing it and we are, therefore returning your phone un-repaired.
well after reading this my heart sank and i was guessing i would have to make a insurance claim and hope my insurance would somehow replace it.
I then noticed on inspection of the phone, there was for some reason a new charging cable included with the phone!!!?. I looked a bit further and noticed they had taken the phone apart and it seems they have replaced the charging port, the battery also looks brand new and there isnt a scratch on it (I had previously marked it) So it seems they have indeed carried out some work, So i plugged it into the charger and guess what, it now works fine!!!!!!!!
So thank you very much O2 repair centre!! Im guessing they had to fix it first before they could test if it was rooted or not!!! their letter was a bit confusing though!! :laugh: :laugh:
Congratulations
Sent from my SM-N910F
Does anybody find it weird that o2 would fix mjw2k11's Note 4 only to send it back to him saying that they couldn't fix it because he had messed around with the firmware? Anyway I'm glad that you managed to get your Note 4 fixed.
i dont find it weird. It wont turn on right. but 'O2' wont repair if anyone modify's their phone. So they want to turn it on to see if it has been modified & unofficial but they cant even do that yet. The logical thing for them is to try to get it to boot up, which they did by changing a battery or fixing inside. (which solved the OP's problem). O2 then see's that Knox counters been tripped & they dont do anything further & send it back to the owner. Happy & lucky he is
Verizon Galaxy S5 which I've had almost a year.
Sometimes when I turn on the screen, the screen flashes and then goes black. The buttons stay lit and I can enter the unlock pattern but not see anything.
Does anyone know if this could be a loose cable or ribbon inside the phone that needs to be tightened or might it be the screen itself? The weird thing is that when the screen does light up, it works perfectly.
If I knew which ribbon could be loose, I'd take the phone apart and tighten it. I'd hate to pay a fix-it shop for something I can do myself.
Mike
Warranty Replace
I spoke to a friend who used to work for Verizon and she reminded me that since the phone is less than a year old, I can go into the store and get it replaced under manufacturer's warranty. Yay me.
I will back up the phone's apps and data with titanium backup. Is there a different program that does not require root? I'm asking because I have rooted KitKat on the phone and might want to try going to Lollypop, but am not sure if there's root for that. I guess it's time to dive in, get my hands wet and see just how far one can get with rooting. Also, I will have to return the phone to unrooted status before going in. Such a pain.
Got replacement
I got a warranty replacement and have rooted android Lollypop on it. So happy.
I oden'd back to stock NCG and took all the OTA updates, did a factory reset and added a few apps.
It took the VZW employee less than 5 minutes to determine the phone was defective and in need of a replacement under warranty. The cool thing is that I didn't have to do any factory resets or anything else. The employee tried the test app on the phone and since the flicker is not something that can be tested for, sent me a new phone.
Hello everyone,
I've got a huge problem with my s7 edge. It started betweend first and second week of usage of my s7 edge, phone got totally freezed and only volume down + power could do something with my phone. After few weeks later, freezes were very annoying, very often (2-10 times per day) and it took longer to reboot my phone. I decided to download oficcial unbranded software from sammobile, I've flashed my phone with 5 files using odin and do full wipe. When my phone booted it was ok for maybe 2 hours and again, freeze! Ok, so press volume down + power... It boots! But after few hours later, (phone was 80%+ battery) I tried to check recent notifications, took my phone, pressed power button... and nothing happens. Trying to hold volume down + power for longer than 10s and also nothing happens. Phone is not charging and when connected to computer, I can hear a sound that something is connected, but windows says that my device is not working properly. When holding volume down + power, I can hear again sound of disconnecting and connecting device again. It's now almost 24hrs from this freeze. Phone is completely dead. After I got up from bed, pressed volume down + power again and I saw GALAXY S7 edge on my screen, but again, freeze and nothing happens for maybe 10 minutes, so again, volume down + power and phone is dead again. Nothing happens...
If you experienced simillar problem or have any solutions, please help!
Cheers!
Serpine said:
Hello everyone,
I've got a huge problem with my s7 edge. It started betweend first and second week of usage of my s7 edge, phone got totally freezed and only volume down + power could do something with my phone. After few weeks later, freezes were very annoying, very often (2-10 times per day) and it took longer to reboot my phone. I decided to download oficcial unbranded software from sammobile, I've flashed my phone with 5 files using odin and do full wipe. When my phone booted it was ok for maybe 2 hours and again, freeze! Ok, so press volume down + power... It boots! But after few hours later, (phone was 80%+ battery) I tried to check recent notifications, took my phone, pressed power button... and nothing happens. Trying to hold volume down + power for longer than 10s and also nothing happens. Phone is not charging and when connected to computer, I can hear a sound that something is connected, but windows says that my device is not working properly. When holding volume down + power, I can hear again sound of disconnecting and connecting device again. It's now almost 24hrs from this freeze. Phone is completely dead. After I got up from bed, pressed volume down + power again and I saw GALAXY S7 edge on my screen, but again, freeze and nothing happens for maybe 10 minutes, so again, volume down + power and phone is dead again. Nothing happens...
If you experienced simillar problem or have any solutions, please help!
Cheers!
Click to expand...
Click to collapse
Since flashing a new software didn't help then it is definitely a hardware problem. If it is a defective unit then it should be repaired or replaced for free by the repair shop, assuming you haven't rooted your phone.
I haven't rooted my device, only flashed with latest official not branded samsung rom. I left it to my carrier on warrianty, waiting for response. Up to 2 weeks...
Serpine said:
I haven't rooted my device, only flashed with latest official not branded samsung rom. I left it to my carrier on warrianty, waiting for response. Up to 2 weeks...
Click to expand...
Click to collapse
Had that problem with my Note 4 bro. It was a broken EMMC memory chip and Samsung should repair it by swaping the motherbord under warranty. If you Rooted it or tripped knox, like i did, than you have a problem coz they will ask you to pay for the repairs. If that happenes remind them this.. I wish i knew this before i sold my note 4 for scrap.
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:fr:HTML
Good luck.
Time for small update,
thanks for links TheOne741. Cellular operator had sent my phone to authorised service, but they offered somethink like 70USD (different currencies) for repair, when new mainboard for S7 Edge is around 400$! I declined their proposal and now my phone is in other service, I want them to replace it by new one, still waiting! Hope for quick response from this second service point.
I had a Galaxy i5700 a lot time ago and I managed to install android into de SD and the simptoms u are describing are the same that happened to me when the SD had bad sectors before completely dying...
I tried removing sd card and sim card too, nothing changes.
TheOne741 said:
Had that problem with my Note 4 bro. It was a broken EMMC memory chip and Samsung should repair it by swaping the motherbord under warranty. If you Rooted it or tripped knox, like i did, than you have a problem coz they will ask you to pay for the repairs. If that happenes remind them this.. I wish i knew this before i sold my note 4 for scrap.
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:fr:HTML
Good luck.
Click to expand...
Click to collapse
Samsung ditched eMMC and went to UFS. while it may be a memory issue, its not eMMC.
Don't pay anything for Your phone. I've had one really sh***y service that told me the sim card slot is broken (on a device that I didn't even know that it has a sim card slot/tablet) and now I have to pay 100% same amount of money as the value of my whole tablet. That device wasn't even rooted. Nothing. I even had a sh***y insurance that didn't help me either. So I was left there with a choice of paying (device was around 100 usd) 100 usd(for a sim card slot repair that I don't even have idea if it exists, I've had phones with broken sim card slots and they were working fine) or just buy a new one. So I decided to call a "shopping lawyer"(I just payed for the call) I've no idea how to properly say that in english, sorry guys. And then the lawyer told me that I need to say that if they will not fix it on warranty then I'll go to court. Week later I got a letter that my device will be repaired as soon as they can do it, and that they are really sorry. After 14 days I got my tablet back, fully working.. well. They scratched the screen a lot so I just sold it later. Kinda sad with the scratches cause it was a really great GPS. 7 inches.. big screen.
So in conclusion.
Don't pay anything. Just use the warranty. Even if the device was rooted You have a full right to a warranty repair. And since You didn't root Your device then You're fine. It's a hardware defect and they have to pay for it and fix it.
Yup, I did not send my phone on warranty but on suretyship because my phone was only around month old! And it is obviously hardware problem, but first service tried to scam me. I have been reading tons of articles about scratching screens, breaking plastic frames, resending "repaired" laptops without few parts or even charger from very first service that my phone was sent to. And for that I took my phone away from them in a blink of an eye. Now I'm just waiting for expertise or replacement from other service.
I'm having a similar issue... hope somebody has an answer
Quick update after 40 days without phone. Motherboard is replaced. Not a whole device....
Now I want a IP68 standard confirmation. Authorised service doesn't want to give me any kind of document that confirms dust and waterproof (it should mean that my phone is assembled correctly!)
I won't sign any document that I received my phone without this.
What should I do? Where I can get any document about IP68 confirmation? Should I send my phone to another service just to confirm IP68 standard?
Once ur phone has been opened the ip68 cannot be restored unless Samsung is doing the seal.
Trimis de pe al meu SM-N9005 folosind Tapatalk
I received my phone with confirmation of all norms and standards that producent delivers. It doesn't have any signs of disassembling. Like new one. 37 days of usage and 40 days of servicing. Nice ratio
Thanks for help and information!