Verizon Galaxy S5 which I've had almost a year.
Sometimes when I turn on the screen, the screen flashes and then goes black. The buttons stay lit and I can enter the unlock pattern but not see anything.
Does anyone know if this could be a loose cable or ribbon inside the phone that needs to be tightened or might it be the screen itself? The weird thing is that when the screen does light up, it works perfectly.
If I knew which ribbon could be loose, I'd take the phone apart and tighten it. I'd hate to pay a fix-it shop for something I can do myself.
Mike
Warranty Replace
I spoke to a friend who used to work for Verizon and she reminded me that since the phone is less than a year old, I can go into the store and get it replaced under manufacturer's warranty. Yay me.
I will back up the phone's apps and data with titanium backup. Is there a different program that does not require root? I'm asking because I have rooted KitKat on the phone and might want to try going to Lollypop, but am not sure if there's root for that. I guess it's time to dive in, get my hands wet and see just how far one can get with rooting. Also, I will have to return the phone to unrooted status before going in. Such a pain.
Got replacement
I got a warranty replacement and have rooted android Lollypop on it. So happy.
I oden'd back to stock NCG and took all the OTA updates, did a factory reset and added a few apps.
It took the VZW employee less than 5 minutes to determine the phone was defective and in need of a replacement under warranty. The cool thing is that I didn't have to do any factory resets or anything else. The employee tried the test app on the phone and since the flicker is not something that can be tested for, sent me a new phone.
Related
I have a white mytouch slide and aside from the blurry camera, its all good and working, but lately it started having issues where the screen would "roll" and the notification tray will end up in the middle, or the bottom of the screen. the icons only work if you tap where they Should be. or the tray, even if its in the middle of the screen, you have to swipe down from the top where it should be displayed.
at first, I assumed it was a problem with the CM6 rom i installed a week or so before the issue came up. then i reflashed the stock rom and unrooted and wiped all partition/data/cache with the clockwork mod before going back to stock.
even on the recovery screen, and the startup screen, the issue is still there, so it makes me think its hardware.
When I hold power and vol button to go to the recovery/hboot screen, i get a variant of this.. you can see the screen is split/duplicated vertically
If anyone wants more pictures of it starting up, where it shows static bar on the bottom, or when its fully booted up, let me know. Otherwise, if you know what my issue is, how do i fix it??
yea its definately a hardware problem. I've also had this issue and I resolved it by getting a warranty replacement through mail (i believe the phone comes with a 1 yr factory warranty). Check out the thread i posted a month or 2 ago http://forum.xda-developers.com/showthread.php?t=849722
Yep, the ribbon cable is messed up.
This seems to be a common problem
Mine did it, a 4 other friends had it happen.
RMA your slide.
Who do I contact for that? Do I have to call TMobile, or would taking it to a TMobile store would they order one? I don't have monthly insurance, would they deny me a replacement?
Thanks for the replies btw.
rogo22 said:
Who do I contact for that? Do I have to call TMobile, or would taking it to a TMobile store would they order one? I don't have monthly insurance, would they deny me a replacement?
Thanks for the replies btw.
Click to expand...
Click to collapse
You can probably just call t-mobile customer service or somethin (not so sure because my dads the 1 that talked 2 the person.) Monthly insurance is not needed, the phone comes with a 1 year factory warranty and if any defects (such as this) happen, you can exchange it. They should not deny you as long as you have your stock rom (my phone completely blacked out (nothing on screen) so i sent it in rooted and they still gave me a brand new phone).
Getting a replacment should be easy, try it via there online chat support, I just got a replacment processed to me because my touch screen is acting weird and out of control... stupid phone lol
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
I picked up my Glacier used a couple of months ago. Everything seemed fine when I bought it, fine when I took it home, fine when I had CM6 on it.
I put CM7 on it recently and started using it as a daily driver. Now I have a problem - sometimes the backlight won't come back on when I go to unlock the phone! I can tell that the LCD is working by holding it up to a light source, but the backlight isn't doing anything at all.
The first time this happened, I thought, OK, probably CM7 nightly craziness. I yank the battery, turn it on, and... still nothing! The white mytouch logo screen comes on with zero backlight. Bad news, it seems like - I try rebooting again, this time to CWM recovery - still not working. Then, while I'm staring at it the recovery screen under a flashlight... *boom* it lights up. I didn't even do anything!
Since that time I've seen the problem recur several more times. Every time it eventually comes back to life, seemingly randomly, and I have no idea what the reason is.
So, questions:
1) Is it even possible that this could be a software problem at its core? The fact that the backlight was still off even on the boot logo and in CWMR makes it seem unlikely to me, but it's worth asking.
2) If it's *not* a software problem, since I bought this thing used, is there any chance that HTC or T-Mobile would honor the warranty if I flash it back to stock? I've never tried a warranty repair with HTC and I don't know what their policy on used gear is.
3) If it's a hardware problem and HTC won't fix it, is this repair something I can potentially do myself? I like to tinker with stuff and I'm not afraid to take things apart; I wonder if it could be something as simple as a loose cable, but I also wonder if it's the backlight itself.
4) Where can I source replacement components for this device? I tried to find a replacement backlight online, but I didn't have any luck.
Thanks!
I say, call up tmobile and ask for warranty replacement. Don't mention it was bought used and they probably wont ask. If they do ask, you could say you bought it outright online, not from their store or website. Amazon and places do sell them new, so they really can't know.
If they will not replace it, then you may need to tear into it.
Bump! Any other ideas?
Sent from my HTC Glacier using XDA App
Any luck?
I have the same issue. Were you able to fix it?
As it says I broke my G2 stepped on so the screen lights up but all black I can't see anything its fully rooted and nothing erased. Just got my replacement bout to send broke 1 back but should i worry cause it s-off fully rooted oh and i did tell the i woke up and my screen wouldn't work so get new phone. Should i worry or is there anything i can do before sending PLEASE HELP......
Are you replacing through Asurion or through a warranty exchange? If its an insurance replacement there's nothing to worry about.
If you're doing in through the warranty, they're going to be able to figure out that it has physical damage if you stepped on it and broke the screen.
You'll probably get hit with the out of warranty fee.
Sent from my T-Mobile G2 using XDA Premium App
Assuming that you have it rooted, you already have USB debugging on, google for a program called Android Screencast. You can use to it control your phone with your mouse and keyboard on your pc. The screen will be displayed on that program and you can click on the display on that and control it. So you can unroot with that. If you have a custom rom, you can then restore your old stock rom.
When you are doing all of this, you have to remember that while its doing restore, you cant see the screen doing the restore on the program as your phone isnt fully booted in android. But just leave it and keep an eye on it, it will vibrate when the phone reboots after restore.
How do I know this? I stepped on my desire z and had it rooted with CM7! I managed to unroot, get S-on, and restore my old rom!
Final thing I will tell you, is that if you after restoring your old rom, you decide to format it back to factory settings, usb debugging will be put back to off so the android screencast wont work and you cant actually tell if it has succeeded. But if you do a factory reset, let the phone boot up and put your volume up and down, you should be able to hear the beeps, which means android has booted perfectly fine.
Oh and even thought i stepped on mine, HTC themselves couldnt tell i stepped on it and they fixed mine for free in warranty!
Good luck mate
don't sweat it. if you can't see anything, neither can they. all you really have to worry about is if the water mark thing is red or not. i've sent mines with the same problem, screen won't show anything but turns on, rooted and s-off. i didn't have a problem.
don't tell them you rooted it though. happy days!!!
cdreamworld said:
don't sweat it. if you can't see anything, neither can they. all you really have to worry about is if the water mark thing is red or not. i've sent mines with the same problem, screen won't show anything but turns on, rooted and s-off. i didn't have a problem.
don't tell them you rooted it though. happy days!!!
Click to expand...
Click to collapse
Or do that
Thinking about it, since it isnt a repair, and its only t mobile not htc themselves you are dealing with, you dont have to worry. Tmob probably just see if its broken as you say and then toss it in a pile to send to HTC. My situation was different because it was a repair and HTC will defo look at it.
I wouldnt take any chances though...
Hi everyone! Unfortunately, my run with my T-Mobile G2 appears to be nearing it's end.. I've had this phone since November of last year, so fortunately for me, I'm still within the 1-yr warranty. I couldn't find a legit answer on the forum so far so hopefully someone will have the information I need to know now.
Lately, my phone has been getting crazy. Sometimes it would start pressing random things by itself. Apps would start by itself, things would type by itself, etc, etc. Then, at times certain areas of my screen wouldn't work at all, most noticeably the "y," "b," and "h" on my keyboards. And this doesn't matter whether I'm using the stock Gingerbread keyboard or Swype.
To answer any questions, yes I am rooted and I have been running CM 7.0.2. I tried to flash 7.0.3 to see if that would correct my issue but it didn't. I also tried to reset the phone via Privacy within the Android UI and via Recovery, both with no avail.
My question to y'all is how can I fix this if at all? If this problem is not fixable, can someone provide me with the MOST SIMPLE guide as to how to unroot and restore my original T-Mobile stock ROM if necessary for me to send it to claim warranty.. Finally, if I resorted to claiming warranty, does anyone know if T-Mobile will be sending me a refurb G2 or a new one or a completely different one?? Thanks ... This is EXTREMELY UNFORTUNATE.
it happens to me plenty. keep the scroll pad on the side from changing angles in direct light or it goes nuts. if theres any water on the screen at all touch commands work funny. its errors in the optical touchpad and cpacitive screen technology, not the;phone itself.
edit: im stock if youre wondering
It happens even in the dark though. I think its problem with the screen.
Any word on this? the same thing is happening to my phone.
Hui,
I was also having this problem for some time and was reallythinking of replacing the phone until I finally got rid of this last week. To start with I think this is a software issue but I'm still not sure what sw is causing this. n order to fix it I had to install the rom again from scratch and did not restore anything from google. Because independent from whatever ROM I installed the issue appeared soon after I set up the phone. So if you wnt to give it try, do a clean ROM install or factory reset to your phone and then while setting up your device uncheck the option to backup and restore settings to your google account. I know that setting up everything manually does not sound great but it's better than the crazy touch screen.
Digitizer issues
Sent from my HTC Vision using XDA App
Digitizer issues, T-Mobile just replaced my original release date G2 because of it.
They will send you a refurbished model and you have to send yours back in within 7 days or they bill you $400 I believe.
Sent from my HTC Vision using XDA App
I had serious digitizer issues last month and thought for sure that my G2 was finished. Come to find out I had gotten some oil on my phone, probably from answering a text or phone call while eating at work. I took it out of its case and completely cleaned it with a cloth dampened with peroxide...not soaked just damp, and now my phone is back to normal. Give that a try and rule that out first before you replace the digitizer or phone. Make sure you clean the inside and outside of the case/skin if you have one too.
I finally figured mine out. I guess the digitizer is really really sensitive to moisture. I usually take my phone into the bathroom with me when I shower in the morning, once I stopped doing that and gave the phone some time to dry out (in a dessicant container, but rice would work just as well) my screen is back to normal. I guess the steam from the shower was enough to bring up some bugs.
Ok, so I was hanging around with a friend today. While running, I accidentally dropped my keys. While trying to pick them up, my phone fell out of my pocket right into a pond. I immediately picked up my phone (less than 3 seconds) and tried to shut it down. What I didn't notice was that the phone already turned itself off so I accidentaly turned it back on /facepalm.
The LG logo briefly appeared for a second, then it turned off. Still, the rest of the phone seemed operational (the notification lights, the speaker etc.). I immediately got home and put the phone in a bag of rice. i only removed the sim tray since the battery is sealed and I had no idea how to open the phone without losing my warranty.
So my question is : am I screwed? I was personally thinking of the following scenarios :
1.Leave it in the rice for 48 hours. If the situation remains unchanged, try to send the phone back and pretend that it happened out of the blue. The fact that I initially bought it as a used phone (while retaining the 2 years of warranty) might also help...
2.Go to a service. Now this would mean 2 things :
1.automatically void my warranty, since the phone will be opened
2.there's a big chance that the service wouldn't be able to do anything so I would automatically be left with an unoperational phone AND with no warranty.
Also, I've heard that even IF my phone comes back to life, the components will still be affected in the long run...
I honestly don't know what to do. I really like (liked...) this phone and the fact that I payed over 600$ for it (and bought it as my birthday present) is that more painful...
Any advice would be greatly appreciated!
Sorry to hear that.
As far as I know the most phones have an indicator for wetness. And I know that even without an indicator they can see what happened. I think your warranty is gone.
As you bought it as a used phone, I would try to sent it in for a repair even if it powers on and see what happens. If the fix is free or not too expensive I would do this.
If its to expensive but everything works, i would try to clean it with alcohol. There are guides around how to disassemble the phone