Hi everyone! Unfortunately, my run with my T-Mobile G2 appears to be nearing it's end.. I've had this phone since November of last year, so fortunately for me, I'm still within the 1-yr warranty. I couldn't find a legit answer on the forum so far so hopefully someone will have the information I need to know now.
Lately, my phone has been getting crazy. Sometimes it would start pressing random things by itself. Apps would start by itself, things would type by itself, etc, etc. Then, at times certain areas of my screen wouldn't work at all, most noticeably the "y," "b," and "h" on my keyboards. And this doesn't matter whether I'm using the stock Gingerbread keyboard or Swype.
To answer any questions, yes I am rooted and I have been running CM 7.0.2. I tried to flash 7.0.3 to see if that would correct my issue but it didn't. I also tried to reset the phone via Privacy within the Android UI and via Recovery, both with no avail.
My question to y'all is how can I fix this if at all? If this problem is not fixable, can someone provide me with the MOST SIMPLE guide as to how to unroot and restore my original T-Mobile stock ROM if necessary for me to send it to claim warranty.. Finally, if I resorted to claiming warranty, does anyone know if T-Mobile will be sending me a refurb G2 or a new one or a completely different one?? Thanks ... This is EXTREMELY UNFORTUNATE.
it happens to me plenty. keep the scroll pad on the side from changing angles in direct light or it goes nuts. if theres any water on the screen at all touch commands work funny. its errors in the optical touchpad and cpacitive screen technology, not the;phone itself.
edit: im stock if youre wondering
It happens even in the dark though. I think its problem with the screen.
Any word on this? the same thing is happening to my phone.
Hui,
I was also having this problem for some time and was reallythinking of replacing the phone until I finally got rid of this last week. To start with I think this is a software issue but I'm still not sure what sw is causing this. n order to fix it I had to install the rom again from scratch and did not restore anything from google. Because independent from whatever ROM I installed the issue appeared soon after I set up the phone. So if you wnt to give it try, do a clean ROM install or factory reset to your phone and then while setting up your device uncheck the option to backup and restore settings to your google account. I know that setting up everything manually does not sound great but it's better than the crazy touch screen.
Digitizer issues
Sent from my HTC Vision using XDA App
Digitizer issues, T-Mobile just replaced my original release date G2 because of it.
They will send you a refurbished model and you have to send yours back in within 7 days or they bill you $400 I believe.
Sent from my HTC Vision using XDA App
I had serious digitizer issues last month and thought for sure that my G2 was finished. Come to find out I had gotten some oil on my phone, probably from answering a text or phone call while eating at work. I took it out of its case and completely cleaned it with a cloth dampened with peroxide...not soaked just damp, and now my phone is back to normal. Give that a try and rule that out first before you replace the digitizer or phone. Make sure you clean the inside and outside of the case/skin if you have one too.
I finally figured mine out. I guess the digitizer is really really sensitive to moisture. I usually take my phone into the bathroom with me when I shower in the morning, once I stopped doing that and gave the phone some time to dry out (in a dessicant container, but rice would work just as well) my screen is back to normal. I guess the steam from the shower was enough to bring up some bugs.
Related
I'm very disappointed, I'm having problems again with my htc hd. At first it blocked and it wouldn't want to turn on. I sent it back twice under warranty with the same problem and in the end they replaced the motherboard.
I thought that now that practicly i have a new phone i won't have any problems with it. But surprise! The display just got crazy. When i touch the screen in a spot it activates in a completely different spot. It's the same thing on the entire screen. Check out the video.
Anybody had this problem? Oh, by the way the phone didn't managed to fall from somewhere, or get hit by something or anything else.
PS: Next step: htc snap. No touch, no worries. I hope so.
shobo said:
I'm very disappointed, I'm having problems again with my htc hd. At first it blocked and it wouldn't want to turn on. I sent it back twice under warranty with the same problem and in the end they replaced the motherboard.
I thought that now that practicly i have a new phone i won't have any problems with it. But surprise! The display just got crazy. When i touch the screen in a spot it activates in a completely different spot. It's the same thing on the entire screen. Check out the video.
Anybody had this problem? Oh, by the way the phone didn't managed to fall from somewhere, or get hit by something or anything else.
PS: Next step: htc snap. No touch, no worries. I hope so.
Click to expand...
Click to collapse
Could be that your screen alignment is not setup properly. Have you tried setting this up?
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
alchopop said:
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
Click to expand...
Click to collapse
If you have removed everything illegal from phone, i.e. returned phone to original SPL and rom and then returned phone under warranty, they are obliged to fix it or send a replacement under warranty as your phone is only 2 months old. If they fail to comply I would threaten them with Standards agencies and Watchdog.
Let me know how you get on.
Fallen Spartan said:
Could be that your screen alignment is not setup properly. Have you tried setting this up?
Click to expand...
Click to collapse
Thanks for the reply. The problem is that i can't get there. Is way to down and i practicly can't click it.
Is there any other way to get to screen alignment?
shobo said:
Thanks for the reply. The problem is that i can't get there. Is way to down and i practicly can't click it.
Is there any other way to get to screen alignment?
Click to expand...
Click to collapse
Couple ways:
1. Manual way by navigating to Start > Settings > System > Screen
2. By performing a hard reset. After you have performed a hard reset and rebooted device you should be prompted with a setup screen allowing you to align screen and then enter date/time.
Have you tried performing a hard reset?
Fallen Spartan said:
Have you tried performing a hard reset?
Click to expand...
Click to collapse
I just did. Unfortunatelly the problem hasn't been fixed. The display isn't working good at all.
I guess i have nothing to do but to send it back under warranty again.
shobo said:
I just did. Unfortunatelly the problem hasn't been fixed. The display isn't working good at all.
I guess i have nothing to do but to send it back under warranty again.
Click to expand...
Click to collapse
After your hard reset were you not able to screen align?
I had the same issue. Without any impact or misuse the screen started becoming misaligned. Re-aligning the screen would only work for a short time before it again went crazy - it gradually got worse until the phone was completely unusable.
It turned out to be hardware fault with the touch overlay. I sent it back and HTC repaired it under warranty.
Having searched a lot around the web, I think this is a fairly common fault.
The tricky part was doing anything with the phone when the screen doesn't work. e.g. removing the "illegal" software - hardspl and the cooked ROM. In the end I used some software called "EveryWAN remote support". This is free software that lets you operate the phone through your PC. You could try using this to get to the align screen. Good luck.
alchopop said:
had EXACTLY the same issue. left my touch for an hour and when I cam back to it it was like that.
I sent it back to HTC and the first time they cancelled my warrenty because it had "illegal" software on it. I had Hardspl on there, nothing else.so when got it back I returned it to its origanol configuration and sent it back again. Its interesting you got a new motherboard in yours as they claimed that was the fault in mine and told me it was BER (beyond economical repair)
I am not going to accept their bull%$$^ and if it comes back again without repair i shall resend it again & again (cost me nothing) until either Carphone Warehouse replace it under warranty or HTC fix it under warranty. My phone was less tha 2 months old and NEVER been dropped or mishandled. It was in pristine condition
Simon
Click to expand...
Click to collapse
Update:
I sent it back again via CPW and they put a note on my file that although the software may have been "illegal" there is no way it could have caused the fault to the phone, I also restored it back to the origonal configuration so they could see it was a fault on the phone itself and not software.
Well, to cut a long story short HTC have accepted responsibilty and givenme an exchange unit and reintated my warranty so I am happy as Larry.
All I can say id dont give up on getting satidfaction out of HTC. in my opinion they have a duty of care to us as customers even if we put "illegal" software on our phone.
Simon
Fallen Spartan said:
Couple ways:
1. Manual way by navigating to Start > Settings > System > Screen
2. By performing a hard reset. After you have performed a hard reset and rebooted device you should be prompted with a setup screen allowing you to align screen and then enter date/time.
Click to expand...
Click to collapse
3. pressing "VolumeUP" and "VolumeDOWN" and "Touching the screen" all at the same time -- gets you to align screen.
ABOUT THE SCREEN PROBLEM:
judging by the problem you have it might be that some of your digitizer wires arent working (broken or not having a proper contact) -- if the problem started immediately after you got your HD back from service, - then it might be that the guys there broke a wire of digitizer or didnt attach the wires to its connector-- Digitizer has 4 wires who connect to device (if only 3 or less wires work-- incorrect screen response and no way to align it) .... (sory for the english but I dont know all the names of the stuff i wish to mention )
I suggest you to take it to service and explain them the problem and say that it might be the wires of digitizer , because of the last service!
Good Luck!
oh and HTC Snap aint worth it- HD is best!!! you just had a bad model, which is one of thousands(you may consider yourself as a chosen one )
My display just stopped working. Completely. They changed the whole front part at warranty and now it works way faster while browsing it. It took 15 days to replace the part. Unfortunately I have other issues with the phone but I don't want to be off topic here.
SneakyR said:
My display just stopped working. Completely. They changed the whole front part at warranty and now it works way faster while browsing it. It took 15 days to replace the part. Unfortunately I have other issues with the phone but I don't want to be off topic here.
Click to expand...
Click to collapse
I RMA mine due to black screen. After they returned the darn phone (after changing the bezel and motherboard - you would think it is as good as a new phone), Wifi and Bluetooth does not work. Gonna stick right beside the router or bluetooth set to detect...
I am going to condemn HTC soon....
Hello all! i have the same problems with the screen! i align it and shortly it goes crazy! i noticed that after i flashed the energyrom with build 28011 but i dont think there is the problem..
Kristaps-K9-Lv said:
3. pressing "VolumeUP" and "VolumeDOWN" and "Touching the screen" all at the same time -- gets you to align screen.
Click to expand...
Click to collapse
Thanks, forgot that one
I have this problem, it was just this week - christmas day onwards. It's random as to the problem being there.
Bought the HD from mobiles.co.uk without cancelling the insurance.
it will always work again for a short period if I manage to get to the align screen config.
I'm running the stock rom (never flashed)
I have done some TF3D changes. (background, icons, etc.)
It can randomly decide to work again, and then randomly not work.
found out the volumer control and tap screen shortcut to the align screen config, so that should help me get it back quicker.
It's like the lower down the screen I tap, the further away it is from what actually sows on the screen. the call home back end buttons dont work when it is not aligned.
I'm in the UK and the date of the insurance letter is 15th June 2009 on an 18 month contract with O2
What should I do?
It happens more often now, and is getting annoying.
it can end up lower down the screen to now be out either above or below it
I really need help with it.
I ended up ringing the landline phone, and possibly (almost certainly) waking up people in the house struggling to turn it off.
A solution is needed pronto.
It can go wrong within seconds of doing the alignment thing
RickDawson said:
It happens more often now, and is getting annoying.
it can end up lower down the screen to now be out either above or below it
I really need help with it.
I ended up ringing the landline phone, and possibly (almost certainly) waking up people in the house struggling to turn it off.
A solution is needed pronto.
It can go wrong within seconds of doing the alignment thing
Click to expand...
Click to collapse
i have same issue. texting is a pain in the ass now . the sreen seems to shift up by 2cm or something, very annoying.
i tried realigned the screen like 20 times, saw bit improvement but still not the same. maybe bring to shop for screen replacement.
LCD Blank
Sorry, it's my first, I have a problem with my HTC Touch HD LCD, I used it as modem but suddenly it's off and I have no Picture in my Display, the Machine is Okey I think, I have tried this morning, it can receive a phone in...
anyone know what i should do with it?
Thanks
Hello all and thanks in advance for the help.
I just got a refurb Hero from Sprint a couple weeks ago. I Rooted with Z4Root and started trying out Roms. I had just went from CM 6.2 to 6.1. Had everything working fine until my screen would stop coming out of hibernate mode. I would have to reset the phone to get the screen back on. It has gradually gotten worse (over the course of one day). Now when I reset the phone I might get the screen to turn on 1 out of 40 times, but the screen is now all messed up even when it does turn on now. I cant figure anything out other than to answer a call because I know where the slider is supposed to be on the screen for answering calls, so if someone calls I cant see anything I just swipe the screen and it answers fine.
Any ideas what might be causing this issue? Would it be a harware issue?
Thanks again
Yea I would try a different download you might have gotton a bad one. Also you should try a different rom after a full wipe. If that didn't work then I would say its a hardware issue.
Something.About.Me.U.Don’t
Like.Its.Cool.I.Understand.
.AWAH.
Thanks for the reply. I did nandroid back to every previous backup I had. Now I cant get the screen to turn on at all so, Im guessing its hardware. taking it to Sprint Today, we'll see what they say.
Thanks again
Yup, They replaced the screen and I'm back in business!
Swwet, glad to hear it man now enjoy more xda
Something.About.Me.U.Dont.Like
Its.Cool.I.Understand.
.AWAH.
I was just wondering if there was something to do with installing different roms that could have cause the screen to go out? I am thinking not, but I am new to the whole rooting and rom-ing thing. Is it possible that something I did caused the screen to go out?
Na I doubt it. Hardware usually is the manufacturers fault or user error. Unless you droped it, banged it up real bad or flashed a gsm radio your good. And a screen issue such as yours is most def not a rom issue.The rom dev's on here are solid. And XDA is a well known and respected site. If you need any help with anything just let me know.
Something.About.Me.U.Dont.Like
Its.Cool.I.Understand.
.AWAH.
cool thanks for the response. I was just worried that maybe I messed it up somehow. Glad that was likely not the case
I picked up my Glacier used a couple of months ago. Everything seemed fine when I bought it, fine when I took it home, fine when I had CM6 on it.
I put CM7 on it recently and started using it as a daily driver. Now I have a problem - sometimes the backlight won't come back on when I go to unlock the phone! I can tell that the LCD is working by holding it up to a light source, but the backlight isn't doing anything at all.
The first time this happened, I thought, OK, probably CM7 nightly craziness. I yank the battery, turn it on, and... still nothing! The white mytouch logo screen comes on with zero backlight. Bad news, it seems like - I try rebooting again, this time to CWM recovery - still not working. Then, while I'm staring at it the recovery screen under a flashlight... *boom* it lights up. I didn't even do anything!
Since that time I've seen the problem recur several more times. Every time it eventually comes back to life, seemingly randomly, and I have no idea what the reason is.
So, questions:
1) Is it even possible that this could be a software problem at its core? The fact that the backlight was still off even on the boot logo and in CWMR makes it seem unlikely to me, but it's worth asking.
2) If it's *not* a software problem, since I bought this thing used, is there any chance that HTC or T-Mobile would honor the warranty if I flash it back to stock? I've never tried a warranty repair with HTC and I don't know what their policy on used gear is.
3) If it's a hardware problem and HTC won't fix it, is this repair something I can potentially do myself? I like to tinker with stuff and I'm not afraid to take things apart; I wonder if it could be something as simple as a loose cable, but I also wonder if it's the backlight itself.
4) Where can I source replacement components for this device? I tried to find a replacement backlight online, but I didn't have any luck.
Thanks!
I say, call up tmobile and ask for warranty replacement. Don't mention it was bought used and they probably wont ask. If they do ask, you could say you bought it outright online, not from their store or website. Amazon and places do sell them new, so they really can't know.
If they will not replace it, then you may need to tear into it.
Bump! Any other ideas?
Sent from my HTC Glacier using XDA App
Any luck?
I have the same issue. Were you able to fix it?
Having some random and annoying screen fluctuations. Its like the screen depolarizes and the images become distorted and somewhat inverted. Happens off and on and reboots do not help. Im gonna go back to stock just incase it needs to be sent in and to see if the ROM I am using is completely to blame, I have tried reflashing too.
Just thought I put this out there to see if anyone else is having similar issues.
I may have had something similar the other day - basically the color blue would go away, and the remaining R&G pixels would smear. Best way to describe it would be to pretend that there is a specific frame buffer for blue, and it has a pointer, and that pointer was getting whacked. Meanwhile the pointers for the red and green buffers were having less-significant bits screwed with. Yeah, like I said, "pretend". My initial gut said it was a simple case of some bad silicon on a line driver. Done.
While getting ready to exchange the Tab (aka removing stuff), I discovered the behavior was strongly impacted by memory pressure. If you've played with ESXi, you know what I'm referring to. If not, go read about Ballooning.
With lots of crap floating around, screen gets more wonky more often to the point of being unusable. Including during the boot splash screen. Remove the junk (not programs - just... stuff, music, browser cache, whatever)... less wonky, less often. Still wonky, mind you, but less wonky, and less often.
Decided the culprit was likely Task Manager by Rhythm Software. Removed exactly it, cold started, and never had an issue since. Note that I'm not really keen on saying Rhythm's work was at fault, especially since saying "it's fixed!" is trying to prove a negative and this is not a reported problem. OTOH, the behavior did start within a few days of installing it, and the behavior's ending exactly coincides with RTM's removal.
In that sense, take a close look at what you're installing - something otherwise fine might be suffering an... unexpected feature.
HTH,
- sbb
Thanks for the tip, mines still looking like hardware failure. Sometimes when i put it into the samsung keyboard dock it randomly clears up, as if the jiggle in the pin connector port affects it but it will reappear eventually.
Been trying to use the return to stock stuff from the main sticky in the development section but it keeps erroring and failing in CWM when I attempt to flash. Oh well.
Thanks for the reply yo!
I think its because the stock rom they have is p700 and I am p7510 or whatever. Am I in the wrong place? lol Time to scavenge the forums.
Unroot for Return
So, I made my backup copy of my ROM after it was rooted. How do I get this thing rooted again so I can take her in? I tried using the info on the stickie in the Dev section but I get an error when flashing the supplied stock ROM, repeated, no mistakes I am pretty sure.
Any tips?
also, hasnt been 30days, should I just go back to best buy or call samsung?
I have the exact same issue with my tablet and going to return it for warranty. I had to unroot and get it back to default blind, since the screen is almost never readable here (too much distortions).
I got it back to factory default (unrooted) through ODIN + Download Mode. Use the files and step-by-step guide on this webpage: http://droidangel.blogspot.com/2011/06/samsung-galaxy-tab-101v-p7100-stock-rom.html
I got the same problem. the screen just distorted, which happens on several custom ROM. It happens after heavy use. I have to put it aside for a couple of hours to get it back to normal.
Is that hardware issue? If it is, how could you convince the shop to get it replaced?
you may not be able to reproduce it at the shop.
I lost my interest to samsung product. It took quite some time to create an account and file a case. Now the webpage just keeps telling that it is processing the data.
I remember that I have never succeed to create an account through the TAB.
very bad service.
Well, mine's finally going in for repair.
As mentioned in the post above... after removing a few apps and most of the data from the tab... not a single issue with the screen, since.
Then... the behavior came back last week, gradually becoming worse until the colors are just plain hosed. Blew out the browser caches, wiped any remaining data... pulse, etc... and it cleared back up again... for about an hour, but rapidly reverted back to horrid. Did a hard reset... no avail.
It is quite the interesting behavior, to say the very least.
It's not mechanical. It's not thermal.
Is samsung service center the only solution for this?
Does yours look like this?
www youtube com/watch?v=WauTDdzxGq0
(Sorry, you;ll need to fill in the obvious missing doys. It was either that or posting 8 random posts)
My Tab also has similar issue and it still appears after hard reset, trying to convince the shop to exchange or help me to send back to Samsung.
Did Samsung cost you any charge for repairing? The shop say it need charges and they don't want give any help.
not really. Mine has distorted display but more likes adding white noise.
Seems that sumsung really sucks. products have so many different issues.
pholklore said:
Does yours look like this?
www youtube com/watch?v=WauTDdzxGq0
(Sorry, you;ll need to fill in the obvious missing doys. It was either that or posting 8 random posts)
Click to expand...
Click to collapse
simgamer50 said:
My Tab also has similar issue and it still appears after hard reset, trying to convince the shop to exchange or help me to send back to Samsung.
Did Samsung cost you any charge for repairing? The shop say it need charges and they don't want give any help.
Click to expand...
Click to collapse
I was covered by seller warranty. I sent it back, and the seller sent me a new device. I don't know where you're at, but usually sellers are required to handle this for you, if under warranty, _by law_. This is obviously a manufacturing fault, not bad usage.
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
Hi
eric0668 said:
I already trouble shot it with Google but I figured I would ask here as most of you know more than they.
I already did a factory reset 3 days ago because I deleted a file I shouldn't have. But now it has come down to them recommending me do another and then getting back if it still persists.
The problem is when I turn my screen back on I see white spots all over the screen for 2-3 seconds. I can't imagine why, or even why a factory reset is going to fix.
I have NEVER dropped (cross fingers) or got it wet, and truthfully have no idea how to tell and wouldnt want to begin taking the back off.
I am most certain there is no water damage
So I have tried:
Switched Wallpapers
Turned phone off then on
Switched from Apex to Launcher
Still there. I am posting a pic below. If anyone could help I would be most grateful.
Again you prolly know more than most of their employees
One time when I had a problem, but eventually got fixed, this is what I was told, they will do an advanced replacement, BUT I have to pay $350, then get it back when they get and verify the phone I send
I am not working so would not be able to do that. I suppose I could switch to my phone of choice I have here and just send it in?
Or I was told contact LG where there is no downpayment needed.
In either case, back then I was told there was stock for this type of situation, now I am told they no longer have any? You have any idea when they will catch up
THANKS for even taking time to read this, and even more if you can help
Eric
Click to expand...
Click to collapse
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
So this was present before the factory reset 3 days ago? If not then do it again
Sent from my Nexus 4 using Tapatalk 2
PhilipL said:
Hi
Can't imagine what sort of hardware issue or fault would cause that, it looks like some sort of effect done by software.
You need to reset your phone and go back to the stock ROM (if not already using that) and then see if it still does it, I suspect it will not.
Regards
Phil
Click to expand...
Click to collapse
Thanks to everyone, as you were responding, my friend Macky (maybe you know him LOL) suspected it had to be software/app because it showed up on the screen shot. So he said it wasnt hardware
I reset again and no problem
Thanks
lets say it wasn't the app, what could have caused it. (btw I dont root so dont know all the basics you prolly do) Just simple things like the computer that get messed up??