So after convincing a friend to get this phone with Bell he is having this unresponsive issue with the phone. He returned the first phone after 2 days for a replacement as it had locked up several times. The replacement phone is doing the same thing.
Seeing as the second phone is doing the same thing he thought it might be because he is on the edge of the network constantly losing service. I suggested to try replacing the SIM card. Do either of these make sense or did he just get 2 bad phones in a row?
I've had my phone 5 or 6 weeks now and this has happened once.
edit: sorry guys I might not have fully explained what I meant by locking up at first. What I mean is that the phone is on and goes into sleep/stand by normally. Then when you try and wake it there is nothing that works. Non of the buttons will wake up the phone and holding the power button for 10+ seconds doesn't do anything either. I dont think it's a user error as I saw it happen on the second day and had to show him how to take the case and battery out.
I read something similar for a different phone on a different forum where the person called customer service and is sending them a new battery. Maybe he should call samsung if this continues.
User maybe at fault here, He might be doing something he's not telling you or even that he knows he's doing. Try installing a free app called NoBars from market, once no signal is found it won't continuestly poll radio .
Hi, try hold the powerup button till the phone reboot. No need take out battery.
Sent from my GT-I9000 using XDA App
mindtweaked said:
So after convincing a friend to get this phone with Bell he is having this unresponsive issue with the phone. He returned the first phone after 2 days for a replacement as it had locked up several times. The replacement phone is doing the same thing.
Seeing as the second phone is doing the same thing he thought it might be because he is on the edge of the network constantly losing service. I suggested to try replacing the SIM card. Do either of these make sense or did he just get 2 bad phones in a row?
I've had my phone 5 or 6 weeks now and this has happened once.
edit: sorry guys I might not have fully explained what I meant by locking up at first. What I mean is that the phone is on and goes into sleep/stand by normally. Then when you try and wake it there is nothing that works. Non of the buttons will wake up the phone and holding the power button for 10+ seconds doesn't do anything either. I dont think it's a user error as I saw it happen on the second day and had to show him how to take the case and battery out.
I read something similar for a different phone on a different forum where the person called customer service and is sending them a new battery. Maybe he should call samsung if this continues.
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Click to collapse
He could just be unlucky. I got through 3 defective handsets in a row before getting one that didn't actually do this.
Also if pressing and holding the power button for 10-15 seconds doesn't reboot the phone (as suggested by lifeisjustgreat), you really do have to pull the battery. And btw, if the only way to revive the device is to pull the battery, that's a sign that it needs returning.
I'm using the bell version as well and starting having the same problem a few days ago after weeks of perfect operation. Turns out it was the tumblr app I'd installed. Once I deleted it the problem disappeared.
Your friend's issue might be a similar problem with an app they installed.
Sent from my GT-I9000M using XDA App
read all the pages of this
http://forum.xda-developers.com/showthread.php?t=775017
you might be facing the same issue
mindtweaked said:
So after convincing a friend to get this phone with Bell he is having this unresponsive issue with the phone. He returned the first phone after 2 days for a replacement as it had locked up several times. The replacement phone is doing the same thing.
Seeing as the second phone is doing the same thing he thought it might be because he is on the edge of the network constantly losing service. I suggested to try replacing the SIM card. Do either of these make sense or did he just get 2 bad phones in a row?
I've had my phone 5 or 6 weeks now and this has happened once.
edit: sorry guys I might not have fully explained what I meant by locking up at first. What I mean is that the phone is on and goes into sleep/stand by normally. Then when you try and wake it there is nothing that works. Non of the buttons will wake up the phone and holding the power button for 10+ seconds doesn't do anything either. I dont think it's a user error as I saw it happen on the second day and had to show him how to take the case and battery out.
I read something similar for a different phone on a different forum where the person called customer service and is sending them a new battery. Maybe he should call samsung if this continues.
Click to expand...
Click to collapse
Hello, I have a Galaxy S4 from at&t, the i337 model.
Since like 2 weeks ago my phone started rebooting by it self a couple of times a day, it first starts freezing then reboots into an endless bootloop on samsung logo! The only way I was able to turn it back on was leaving it alone without the battery for a couple of minutes, then insert it again and without turning it on, put my Mophie Cover (which is a cover with an external battery or whatever its called) and then it would turn on.
Yesterday I pulled out the battery and went to sleep, leaving the phone without a battery for aproximately 5 hours, now my phone wont show any signs of life!!
Here's what I've done so far:
*I have 2 batteries (Both of them work fine, I just have an extra one in case I need it) and none of them would do anything.
* I have tried with 2 different chargers and nothing.
* Charging for 2 hours both batteries and nothing.
* Turn it on without a battery, plugged directly to the chargers and my cover, again nothing! :s
I doubt its bricked because there's no reason for it to be bricked, I am on stock 4.4.2 directly from at&t but my phone is rooted since the update came out. I havent installed any exposed modules recently either. Also didnt update any apps because my google playstory never connected.
Please help Idk what to do, I recently moved to the UK to do a Masters deegre, that means I'm not even in my country!
Sorry to say, but you seem to be hard bricked. If your Samsung warranty is still in tact, try cashing in on it. If you have insurance on it thru at&t, T-Mobile, etc. call your provider and tell them you want to file an insurance claim. There is a debrick method for the GS3, but not sure there is one for the GS4.
but how did that happened?! :s My phone is over 1 year old so no warranty and I cant even claim it since im not in the United States..
Please some one help me, I can try anything :s I was reading something about Jtags but not sure if that would work??
AldoBrea said:
Please some one help me, I can try anything :s I was reading something about Jtags but not sure if that would work??
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Click to collapse
These things happen, mostly at random. You could use a JTAG service to get it back, they aren't too cheap though. Here is a link for a Jtag service by mobiletechvideos:
http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-s4-jtag-brick-repair/
So last week my N910F (rooted) ran down to 20% battery and so i put it on charge, thought nothing of it, A couple hours later the phone was dead, extremely hot to touch and just a blank screen with no charging lights, So i unplugged the charger removed the battery and let it cool for about 10 mins, when i put it back together it refused to turn on, tried both recovery and download modes but still nothing tried different chargers and still no lights, nothing. took it back to my local O2 shop to see if i could send it off for repair.
Got home this evening and O2 had kindly returned my phone to my home address, with a letter saying the following -
Thank you for sending us your phone to be fixed.
One of our engineers, has tested your phone and found that unauthorised rework has been carried out on the phone. Unfortunately, this prevents us from repairing it and we are, therefore returning your phone un-repaired.
well after reading this my heart sank and i was guessing i would have to make a insurance claim and hope my insurance would somehow replace it.
I then noticed on inspection of the phone, there was for some reason a new charging cable included with the phone!!!?. I looked a bit further and noticed they had taken the phone apart and it seems they have replaced the charging port, the battery also looks brand new and there isnt a scratch on it (I had previously marked it) So it seems they have indeed carried out some work, So i plugged it into the charger and guess what, it now works fine!!!!!!!!
So thank you very much O2 repair centre!! Im guessing they had to fix it first before they could test if it was rooted or not!!! their letter was a bit confusing though!! :laugh: :laugh:
Congratulations
Sent from my SM-N910F
Does anybody find it weird that o2 would fix mjw2k11's Note 4 only to send it back to him saying that they couldn't fix it because he had messed around with the firmware? Anyway I'm glad that you managed to get your Note 4 fixed.
i dont find it weird. It wont turn on right. but 'O2' wont repair if anyone modify's their phone. So they want to turn it on to see if it has been modified & unofficial but they cant even do that yet. The logical thing for them is to try to get it to boot up, which they did by changing a battery or fixing inside. (which solved the OP's problem). O2 then see's that Knox counters been tripped & they dont do anything further & send it back to the owner. Happy & lucky he is
Hi. Hope someone could kindly help me!
My Note 3 is not turning off the lock screen. Its always on!!. If I press the power button the lock screen comes on, after few seconds it quickly flickers (like its trying to close) but turns on again. Its ongoing loop. I have resetted it dozen of times, factory reset now as well but issue remains. I just cant turn the screen off!
It also doesnt want to charge all the time. Is this a USB port issue? I hate to think I need to send it to EE for repairs as its over 1,5 years old and will take at least 2 weeks I think... (cost?)....
Jaheni said:
Hi. Hope someone could kindly help me!
My Note 3 is not turning off the lock screen. Its always on!!. If I press the power button the lock screen comes on, after few seconds it quickly flickers (like its trying to close) but turns on again. Its ongoing loop. I have resetted it dozen of times, factory reset now as well but issue remains. I just cant turn the screen off!
It also doesnt want to charge all the time. Is this a USB port issue? I hate to think I need to send it to EE for repairs as its over 1,5 years old and will take at least 2 weeks I think... (cost?)....
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Click to collapse
Hai,,
Samsung have 2 year warranty within Europe and I dont know outside of Europe, sorry.
But for the phone, if you know that phone havnt been water damaged there shouldn't be any problem, (ALOT) of the Note 3 is water damaged today so be careful with that...same goes if your phone is rooted, could end up paying for the repairs instead.
Phonewise: Broken PBA/powerbutton and a bad USB port..
Hi Im in UK.
However there is absolutely no water damage at all. Its been very well cared for, it looks like brand new including the screen. Thanks
Jaheni said:
Hi Im in UK.
However there is absolutely no water damage at all. Its been very well cared for, it looks like brand new including the screen. Thanks
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Click to collapse
Best would be then to find an authorized samsung service center and either call them and explain your problem or just send the phone to them.
And make sure to have your warranty paper near hand. They might ask for it ://
tried using without a Lockscreen?
I mean selecting None instead of PIN, Password or Swipe
nijom said:
tried using without a Lockscreen?
I mean selecting None instead of PIN, Password or Swipe
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Click to collapse
Hi. Yes tried without the lockscreen - same issue. Also with another Lockscreen,,, with no help. The screen just doesnt turn off!
Wonder if its a hardware issue - eg usb port? I tried to clean it the best I can, but doesnt help.
As said Samsung offer a limited 24 months warranty .
But root or custom roms etc will void .
The vendor EE is an alternative but under Sale Of Goods Act you will have to prove that the product should have lasted longer etc via an engineers report .
Hi all
This is what I done. I took the Note 3 to Samsungs repair centre. Shortly: they said they probably need change the usb port and screen and will be done by end of day. No calls nothing. Next day I pop in they say its not been done as there is water damage!!! They show pics of corrosion inside the phone, I believe and leave. They quoted fix it outside warranty to £180.
I go to ebay and bought a new usb port for less than fiver. Changed it today, was 15min job. The phone charges ok I think now, but the screen still not turning off!!! Im gutted.
Interestingly I didnt see any sign of that corrosion when replacing the usb... hmmm... cheeky Samsung repair guys? The phone never seen water, believe me.
Any ideas whats next... I cant afford a new phone or buy new screen.
Thanks
Water damage is part of the repair check list and immediately voids warranty .
Not much you can do if you cannot buy a screen .
Plus water damage may be internal damage and not the screen at all .
I do agree with what you say of course. However I never dropped the phone in water. I did buy the explanation of shower mist or something if the phone was nearby, they showed me pics they took inside of the phone: however when open it up this morning I didnt see any of the corrosion. Have I been tricked or am I blind... :/
Note 4 wont turn on, "cannot boot normal" and "downlaoding target, dont turn off"
Its a Note 4 SM-N910F, Android 6.0.1, BB N910FXXU1DPE2, kernel 3.10.40-7733605 [email protected] #1
i feel I have tried everything... History:
Phone has been working fine for a year, upgraded to 6.0.1 no problems about 2 or 3 months ago. no new apps installed. Last week it started getting very laggy, keyboard strokes took for ever to register. I thought, ok, time to to a factory reset to blow out any old cobwebs. Did it via the menu. However the phone froze midway thought. I left it for an hour and then pulled out the battery. I popped it back in and it performed the reset without me having to press anything. Cool, thats good I thought.
Now I was going to change the battery, so I powered off as normal and put my other 2 week old original samsung battery in, and it would not power on. After a few reinsertions it powered back on. I though i have to do another reset. So I tried, and it would not reset. It just died. I cant restart the phone, it dies. If I shut it down normally. it wont turn on back on, I have to take out and reinsert the battery multiple times, holding down the powerbutton between to discharge. this can take up to 10 tries now. Sometimes it will go th the unable to bot in normal mode and "downloading , do not turn of target, but it will stay there for ever, more than an hour.
Every 15-20 tries it would turn on, let me get in via pin, only to start freezing up within a min, and then die again. Somewhere I read that a guy hada similar problem, and he used wakelock and that worked, on level 4. I managed to download that and used it, and hey presto, it works!
Now I had to power down the phone for a reason, and it took me about 30 min of battery and powerbuttonholding before it managed to boot up, and I was quick enough to start wakelock on level 4.
It wont boot in to safe mode, it wont boot in to recovery mode, it wont boot in to the factory reset mode. Its the same with either battery, and different cables.
Any ideas what i can do here, or what could be wrong? I havent gotten it wet or banged it.
I am having the same exact issue on a N910A. Phone was functioning correctly and in December it started getting really laggy. Performed various resets, purchased new battery. Still laggy. Up until two weeks ago the phone was slow but now it will not power on . The phone will not charge as well.
Mine did same, 6 months old, not rooted stock firmware. Locked up yesterday, couldn't do anything. Pulled battery and restarted. Samsung logo comes on screen goes black for android boot then it hangs with blue led flashing. Nothing I do gets it past that point. Tried safe boot but it doesn't fully launch with correct button combo and volume up. In the end I re-installed firmware using Keis. All went well, everything as per youtube tutorial. Except one thing, at end of download phone didn't re-start. Still can't get it to boot, any ideas?
Edit: Lock up didn't coincide with any new apps being loaded or updates of existing. Only change was a week ago which was an automatic update of the stock firmware (Lollipop)
armstrongracer said:
Mine did same, 6 months old, not rooted stock firmware. Locked up yesterday, couldn't do anything. Pulled battery and restarted. Samsung logo comes on screen goes black for android boot then it hangs with blue led flashing. Nothing I do gets it past that point. Tried safe boot but it doesn't fully launch with correct button combo and volume up. In the end I re-installed firmware using Keis. All went well, everything as per youtube tutorial. Except one thing, at end of download phone didn't re-start. Still can't get it to boot, any ideas?
Edit: Lock up didn't coincide with any new apps being loaded or updates of existing. Only change was a week ago which was an automatic update of the stock firmware (Lollipop)
Click to expand...
Click to collapse
are you still under warranty? i sent mine to a samsung center, the guy recognized the problem as the motherboard, said I wasnt the first. That was 3 weeks ago, they are STILL waiting for the parts. They say the Samsung factory are way behind with repair parts, etc etc. I am hoping it will go under warranty. Ill update when I know!
I've been having the same problem that started yesterday morning. I've tried a few different solutions but nothings worked, I get the feeling that my phone is dead and I'm not in warranty either. I'm going to approach Samsung but my guess is they will want more than the phone is worth to repair it. I've read about so many people having the same issues, its horrendous engineering on Samsungs part considering how much their phones cost to start with
neils0911 said:
I'm going to approach Samsung but my guess is they will want more than the phone is worth to repair it. I've read about so many people having the same issues, its horrendous engineering on Samsungs part considering how much their phones cost to start with
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Click to collapse
Your guess is probably correct and I totally agree with you. I seriously think manufacturers do not want their devices to be problem free for more than two years. Probably why they have stopped making phones with batteries that simply pop out.
bonfilet said:
Your guess is probably correct and I totally agree with you. I seriously think manufacturers do not want their devices to be problem free for more than two years. Probably why they have stopped making phones with batteries that simply pop out.
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Click to collapse
Definitely...surely it couldn't have been that hard to make a device with a battery that was still removable on the newer phones. It's frightening how many forum posts I've found with people having their phones just brick out of nowhere (and that's just the note 4). I've given up trying to fix mine, I've tried every method I could find and nothings worked. I can only assume that this problem is simply the motherboard of the phone not working anymore. I'm not even sure what phone to buy now but it certainly won't be a Samsung.
neils0911 said:
. I'm not even sure what phone to buy now but it certainly won't be a Samsung.
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Click to collapse
If you do not care about the camera thera are a lot of rather affordable options which can be tossed in the bin when they start malfunctioning and if their warranty has run out. If you care about the camera being as good as the Note 4's than the range of phones you can buy is quite limited.
mymigi said:
I am having the same exact issue on a N910A. Phone was functioning correctly and in December it started getting really laggy. Performed various resets, purchased new battery. Still laggy. Up until two weeks ago the phone was slow but now it will not power on . The phone will not charge as well.
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Click to collapse
If you are able to boot it into Download Mode then you should Download Stock Rom file for Galaxy Note 4 from Sammobile and Flash it through Odin..
Everything will be OK... ?
Unfortunately, SAMMOBILE does not have the SM-N910A firmware.
mymigi said:
Unfortunately, SAMMOBILE does not have the SM-N910A firmware.
Click to expand...
Click to collapse
You can find here firmware for N910A , 5.1.1 and 6.0.1 : https://simunlockremote.com/firmware-support/
bonfilet said:
If you do not care about the camera thera are a lot of rather affordable options which can be tossed in the bin when they start malfunctioning and if their warranty has run out. If you care about the camera being as good as the Note 4's than the range of phones you can buy is quite limited.
Click to expand...
Click to collapse
I think the camera on the note 4 is absolutley terrible. I might even go so far as to say the pictures are unusable. the applied noise reduction renders everything splotchy, colors are off and its not sharp at all. and Im not talking dark conditions here.
Anyway, my phone was repaired under warranty and is back to working as it should. It was indeed the motherboard, so if you have the same troubles I had, those are your best bets.
I don't think replacement via warranty will be available. I will attempt to power into download mode and verify if I can get it back up and running. If not, a good ole paperweight.
mymigi said:
Unfortunately, SAMMOBILE does not have the SM-N910A firmware.
Click to expand...
Click to collapse
You can download the Firmware from here ..
https://www.androidfilehost.com/?fid=24459283995298017
---------- Post added at 05:43 AM ---------- Previous post was at 05:41 AM ----------
mymigi said:
Unfortunately, SAMMOBILE does not have the SM-N910A firmware.
Click to expand...
Click to collapse
You can download the Firmware from here. .
https://www.androidfilehost.com/?fid=24459283995298017
Sounds like the problems I have: with my first N910F: started with lagging apps / freezing, then random reboots now and then, eventually giving error messages when booting. Finally, now it will only start after the battery has been out for at least 30 minutes, but hangs on error message. When pulling battery out and putting back in it, wont give a single sign of life. Since I was just out of warranty it has been lying around, and I bought a second hand N910F for replacement, sadly its starting to give the same errors too and is just out of warranty too (its currently still working, but with freezes / reboots / and already a event with boot error).
I read It could be memory chips or some power chip on the motherboard, appears to be a common problem. So.... Last month I bought a new motherboard on ebay (chinese delivery, 80€). Received it last week and put it back in; phone is back to life. (putting it in is a very simple task, with iFixit teardown / guide)
Anyway, I love the Note 4 for performance / size / looks, and have been Samsung fan for a while, but this recent breakdowns and information that it is fairly common, has diminished being a fan fairly quickly and I guess the Note 4 will be the last Samsung device for a while after this new motherboard breaks down as well
onno72 said:
Sounds like the problems I have: with my first N910F: started with lagging apps / freezing, then random reboots now and then, eventually giving error messages when booting. Finally, now it will only start after the battery has been out for at least 30 minutes, but hangs on error message. When pulling battery out and putting back in it, wont give a single sign of life. Since I was just out of warranty it has been lying around, and I bought a second hand N910F for replacement, sadly its starting to give the same errors too and is just out of warranty too (its currently still working, but with freezes / reboots / and already a event with boot error).
I read It could be memory chips or some power chip on the motherboard, appears to be a common problem. So.... Last month I bought a new motherboard on ebay (chinese delivery, 80€). Received it last week and put it back in; phone is back to life. (putting it in is a very simple task, with iFixit teardown / guide)
Anyway, I love the Note 4 for performance / size / looks, and have been Samsung fan for a while, but this recent breakdowns and information that it is fairly common, has diminished being a fan fairly quickly and I guess the Note 4 will be the last Samsung device for a while after this new motherboard breaks down as well
Click to expand...
Click to collapse
My phone is also random Rebooting
It also shuts down at 25% of battery remaining, Have you also faced similar issue?
Download the app "Wake Lock" and run the Partial Wake Lock option. Apparently the updated software impacts the CPU. For the restarting issue, put it in the freezer for a couple minutes. You may have to take the battery out once, but it has worked for me every time.
This looks very much like the issue reported here:
https://forum.xda-developers.com/no...-error-fix-t3434335/post72944466#post72944466
There are temporary fixes (wakelock), but ultimately this is a harware issue, and the fix is a new motherboard.
I think that underlying it is a problem with heat affecting the eMMC chip or its connection to the motherboard.
See also:
https://us.community.samsung.com/t5...ePhones/thread-id/12183/highlight/true/page/1
http://www.classlawdc.com/2017/04/25/investigation-samsung-galaxy-note-4-mmc_read-failed-defect/
Hey can u pls get me the stock firmware for n910gddu1dpb4
You might find this interesting. Since I couldn't get mine to power up at all, I called Samsung tech and they quoted me $75 to fix it and they would pay for shipping. I figured it was better then getting another phone off Swappa. 2-3 weeks later i get an email that they are repairing it under warranty at no cost to me. I got a refurbished phone since i know my IEMI number was different. they didn't explain why. Anyway, I got lucky i guess.