Related
I'm more and more concerned about the quality of the NookColor due to countless complaints about the display and charging issues.
I have NC on order and it makes me nerves since I'm not located in US
Did you have to replace your NookColor ?
PLEASE PEOPLE VOTE, even if you have nothing to say to get large sample of users to see if this is real problem
THANKS
107 votes now and about 30% failure rate is very bad Looks like it is not unusual to return the device several times. Shame on the manufacturer to have this kind of quality control!
Yes, I had to replace my NC (Christmas gift) within the first 2 days. However, it was due to a sound issue - also discussed on several websites - and it couldn't have been an easier process. My local B&N said that of the hundreds of NCs they'd sold, mine was only the 2nd exchanged. I think that's a pretty safe ratio. My new one has had no quality issues at all. Given that I've had to replace PCs, smartphones and other electronics for quality issues, this doesn't seem too out of the norm.
I've had to replace mine as well. First due to sound issues. Now the piece of plastic around the "N" button isn't completely flush with the screen. I'm not taking it back for that reason because the rest of the hardware is fine. I do, however, have to get a new NC cable since the one i have now won't charge my NC. If it's not one thing, it's another.
Had to replace mine too, xmas gift, due to screen quality. There was a lot of light leaking along the bottom edge and a dead pixel. Super fast and easy, even transfered the extended warranty right over to the new serial. New NC is perfect so far.
Those with sound issues what were your symptoms?
Mine's been great. I certainly wouldn't discourage anyone from buying.... I'm not discounting the issues people have had (multiple returns is certainly eyebrow-raising), but I'm sure for every problem you hear about on the forums, there are many with no problems that you just don't hear about.
Mine has been great, aside from one dead pixel. Can't even notice it for the most part, especially since adding one of the anti-glare screen covers.
Sent from my LogicPD Zoom2 using XDA App
I just replaced mine today for sound issues!! Every time it would hibernate I would lose all sounds and the only way to get them back was to reboot.
Not an issue in sight. No screen problems. No sound issues. My biggest complaint is no bluetooth.
Sent from my NC 1.0.1 AN2.12.18
Thanks for all replies folks!
I feel better now
It will be interesting to see more votes in couple days.
No problems at all here 3 weeks in. I visit the B&N forums somewhat frequently and never heard of the sound problem before reading this thread.
My biggest problem is reboots after rooting.
First one dust under screen, dead pixel dead center.
Second one dead pixel lower right corner.
If you look at various sites, you will realize that there really is a quality problem that seems to be more centralized to screen issues/plastic noise.
Also realize that most of the issues are not major hardware failures but simple flaws.
Another thing to notice is that people are willing to exchange multiple times in efforts to find a keeper because the unit is just that good.
3rd one is on it's way! 1st & 2nd one had display issues...!!! Stupid me bought it online & as a bonus, it can't be exchanged in local B&N shops...
Yep ... 5 times. 6th (current) one is great, first 5 all had dead pixels.
I suppose it does say something about how awesome I find the device (once rooted), for me to go through that much trouble driving around getting it replaced ...
Got mine on release day and have had -0- problems ... got a second one a week b4 Christmas and it also was 'perfect' .. no performance or plastic problems ... live in a 'low demand' area I think and perhaps B&N is 'reprocessing' some of the returns that then get shipped to high demand area? Or maybe it's just luck of the draw ... anyway am really pleased with the two I have ...
3 weeks of hard use and no problems, but not rooted. yet.....
My front Bezel starting becoming unstuck at day 12 of the 14 day return period. It was showing the stretching glue on the left side that creaked. I noticed it warping and looked at it in landscape mode from the top.. Surprise!
-CC
Ok, I am B&N is sending my 3rd replacement. (Not Rooted!)
1st one would not boot/reset after plugging it in to recharge.
2nd one reboots and reloads on its own. Called tech. support and had me do a factory reset but the next day did the same thing but came up with an install failure.
My cousin bought one on release date and had no problems with her's.
My first one(Tursday) came OOB with a borked USB port on the NC. I managed to get the cable inserted twice on Thursday(almost took it back the first time that I plugged it in but the cable finally went in as I was about to give up). The next morning no amount fiddling would get the connector to insert properly.
Had a horrible time exchanging it. The idiot at the register kept trying to tell me that it was "fine" and that was how it was "supposed to be" until I made him hook up the power adapter, point out no LED, took it over to the demo unit and demonstrated there, got them to get their charger out try it in the obviously defective one and couldn't insert that cable either. Finally they gave in and deigned to exchange it. After all of that I had decided to check the exchanges connector right then and there, and lo and behold it was just like the demo unit and obvious VERY clearly inserting unlike the defective unit.
B&N have crappy QA, cs, and sales. No wonder they're in trouble... I think that if anything crops up w/this one before my 14d are up its going back permanently. I probably should've bought it from the Worst Buy literally across the street or Walmart for better cs alone.
Who is manufacturing the NC for B&N ?
lifeisfun said:
Who is manufacturing the NC for B&N ?
Click to expand...
Click to collapse
IIRC correctly , the hardware is by Inventec (Taiwan). As far as problems, none... nada... zero... zilch with mine, nor have I had problems with either of the "classic" Nook ereaders that we have.
Hey guys,
This is my first post on the forums, so I hope it goes well... I did a search and couldn't find anything like what I was looking for, so I figured I would write a new thread.
I got my atrix a little over a week ago now, and really like it. The only small issue I have found is with the back of the phone/ fingerprint reader. The back of the phone has a general weird creaking about it. The two places i get this the most are at the sides near where it clips in (I checked to make sure the clips are firmly in place) and kind of the top center... about even with the camera and down from the fingerprint reader. In the second spot, there is a kind of weird give to it that pops up and down, and makes a little noise.
The other issue is a weird thing with the fingerprint reader. I noticed this like the third day I had it, but the "sticker" that covers up the fingerprint reader is oddly crooked. Probably not a big deal, but it is a little bothersome on a brand new phone.
Has anyone had these issues at all? Could they perhaps be fixed by just doing a quick swap of the back for a new one, or is it perhaps a more serious problem? I really don't want to be a pain and make them swap out the phone for a new one over a stupid creaking back, but it really bothers me... I am a bit of a stickler for build quality.
Thanks in advance for any thoughts
Well I mean, if you're having hardware defects then you can only... pretty much take the phone back.
If you can get over it then that's great, but if you're stuck with the phone for 2 years, I'd get a new one.
HAD same problem with the back creaking. Just get some thin tape (I used 3m masking tape) and cover the tabs wit small piece of the tape.
I did this to the whole cover and now its SOLID all around!
bearsfan172 said:
Hey guys,
This is my first post on the forums, so I hope it goes well... I did a search and couldn't find anything like what I was looking for, so I figured I would write a new thread.
I got my atrix a little over a week ago now, and really like it. The only small issue I have found is with the back of the phone/ fingerprint reader. The back of the phone has a general weird creaking about it. The two places i get this the most are at the sides near where it clips in (I checked to make sure the clips are firmly in place) and kind of the top center... about even with the camera and down from the fingerprint reader. In the second spot, there is a kind of weird give to it that pops up and down, and makes a little noise.
The other issue is a weird thing with the fingerprint reader. I noticed this like the third day I had it, but the "sticker" that covers up the fingerprint reader is oddly crooked. Probably not a big deal, but it is a little bothersome on a brand new phone.
Has anyone had these issues at all? Could they perhaps be fixed by just doing a quick swap of the back for a new one, or is it perhaps a more serious problem? I really don't want to be a pain and make them swap out the phone for a new one over a stupid creaking back, but it really bothers me... I am a bit of a stickler for build quality.
Thanks in advance for any thoughts
Click to expand...
Click to collapse
happens to me too i think its just the design of the cover. no biggie.
bearsfan172 said:
Hey guys,
The other issue is a weird thing with the fingerprint reader. I noticed this like the third day I had it, but the "sticker" that covers up the fingerprint reader is oddly crooked. Probably not a big deal, but it is a little bothersome on a brand new phone.
Click to expand...
Click to collapse
mine dosnt look crooked, but it does appear as though its starting to peel off on one corner
Same
I noticed the exact same two things as the OP. Disappointing for me too (although minor). I was used to rock-solid Nexus One.
My phones fingerprint reader is crooked, which is oddly very very annoying. The screen is also flush on the left side, yet recessed on the right side.
cataclysmicvoid said:
I noticed the exact same two things as the OP. Disappointing for me too (although minor). I was used to rock-solid Nexus One.
Click to expand...
Click to collapse
Yeah. If that's the way it is, it isn't the end of the world to me. I came from the iPhone 4 which... say what you will about apple, but their build quality and consistency is generally very very good.
A bit disappointing to me that a beautiful new phone would have annoyances like a back that doesn't sit quite right... but there are worse things in the world really.
Hey all,
I am on my 3rd Iconia now.. The first one had a couple dead pixels, the second one creaked like mad and could flex way too much (I believe someone put the backing up improperly), now, this new unit the bottom edge of the glass can be pushed down about 1/16th of an inch, it feels slightly loose and a bit different from the top glass. I notice this especially in the middle of the bottom edge and to the right of the bottom edge.
Does anyone else notice that if you push near the bottom edge of the glass (opposite side of the volume rocker, I'd call the volume rocker the top) the glass bends/gives a tiny bit in the middle and the right edge?
All in all, I do not think this will cause any issues, it could even be designed that way on purpose as the speakers are behind this area in the glass.
Thoughts? I really don't feel like returning a 3rd unless it's necessary (I've set these things up 3 times now!)
I really appreciate anyone chiming in with their own Iconia's findings,
Autom8r
Return it. Mine does none of that. Check your new one in the store before you take it home.
UGH! Not even a little give on the bottom edge? I can't believe I may have to get a 4th unit.. how the heck can these be so different unit to unit? Seeing as the last 3 I've had had defects, I may just stick with this one as this defect is minor and unless the screen falls off, there is no effect from this defect.
I am slapping it in a case today, and I may just mentally ignore it. I like this tablet a lot more than the other Android tablets, the sound is awesome and the speed is good too.
I feel so stupid going back for a 4th lol...
Mine does not do that either, I'd say you should go back for your 4th one, man thats a bummer. Sorry to hear about your troubles sir.
Alright, it's official, I am going back for a 4th tablet... wow. For those who have no problems, can you please check the build date of your tablet? I will try to get one around the same build date. Mine was built in May 2011, I guess I should look for something more recently built.
autom8r said:
Alright, it's official, I am going back for a 4th tablet... wow. For those who have no problems, can you please check the build date of your tablet? I will try to get one around the same build date. Mine was built in May 2011, I guess I should look for something more recently built.
Click to expand...
Click to collapse
No problems with mine, may 2011 build.
Sent from my A500 using XDA Premium App
ziggy34 said:
No problems with mine, may 2011 build.
Sent from my A500 using XDA Premium App
Click to expand...
Click to collapse
Thanks, I wonder why these are so hit or miss! Dangit....
Solid
Mine is solid as a rock.
Not sure where to find the build date but I have none of those issues with mine. I played with the wife's and none of that on hers either. In fact she uses hers a lot more than me.
thehunted1 said:
Not sure where to find the build date but I have none of those issues with mine. I played with the wife's and none of that on hers either. In fact she uses hers a lot more than me.
Click to expand...
Click to collapse
Build date is on the box
Sent from my A500 using XDA Premium App
got mine in late april and it's spongy at the bottom center like you said. on the far edges, the glass is lower than the bottom aluminum piece, but in the center, it's higher. Mines been that way for a couple of months. i didn't notice it until after the 14-day return period.
Actually all the display models felt exactly like mine when pressed in the same spots, I think it is normal, so convinced I didn't bother trading in. I'm gunna need a cases anyway so its a moot point then regardless! Cheers!
Same here with mine, no movement I mean. The glass is solid as a rock all the way round the frame
Take it back, and keep going until you get a good one, they are faaaaaar too expensive to accept low build quality.
odd
Have a May 2011 build on mine according to the box - no strange issues like you are reporting.
You may qualify as the most unlucky person ever, four tabs with build quality issues is pretty damn unlucky
actually they all give in these spots I assume you guys are pushing right on the edge, if you press about half an inch above the edge you will see flex. All the display models did this too, it is a non issue to me now cheers!
under alot of light check closely
My tab has movement in the same area.if you look really closely.for me it looks as thou its the allumn that is moving not so much the display.thoui can see how it seems tto be the glass
Hope you see the same after second look.I would worry about the glass.this so called allumn tab
Is plastic with a very thin allumn skin. Yes I had One apart.
Got mine during the $100 off about 3 1/2 weeks ago.
Build date is July. No flexing on mine.
I see many people complaining about the charger having a short cord.
Mine is 5 feet. Were the older ones shorter?
frankws said:
Got mine during the $100 off about 3 1/2 weeks ago.
Build date is July. No flexing on mine.
I see many people complaining about the charger having a short cord.
Mine is 5 feet. Were the older ones shorter?
Click to expand...
Click to collapse
Nope. That's what we all got - a cheapo extension cord fixes that "issue"
Absolutely no spongy on mine. Rock solid with no problems what so ever. Love this tablet. April 2011 build.
Mine's loose, too
I apologize for reviving this old thread but is this "sponginess" in the area near the docking connector common and tolerated? Mine does it after only three days (holding it mostly vertical). It was tight as drum when I bought it and I can see how this could be attributed to material fatigue when one holds the tab by the long thin aluminum edge. It feels like the edge is slowly giving way and bending.
Well, my beloved Moto X is now on it's way to El Paso, TX to be dissected and man-handled. I got a little tired of the gook in the microphone port and used compressed air to clean it out. Turns out this is a pretty dumb move to make :crying: I'd actually done it once before without incident, but this time it must have perforated something.
While I know this is my own dumb fault, I've *never* broken a phone before. I have a decent collection of completely scratch-free and 100% functional devices, I'm disappointed that this was fragile enough to be broken so easily. OK, yeah, it was probably the equivalent of hitting some Saran Wrap with a hurricane, but still disappointing.
My advice to everyone is to be extra careful with that particular awkwardly placed dirt-trapping hole in the front of your phone. I wasn't about to stick a pin in there, but my chosen alternative proved to be just as tragic. I have to assume that an equal amount of vacuum would also yield similar bad results. Not sure how we're supposed to clean this thing, or perhaps more importantly why it's designed in such a way that it would get so filthy in the first place.
*sigh*
djp952 said:
Well, my beloved Moto X is now on it's way to El Paso, TX to be dissected and man-handled. I got a little tired of the gook in the microphone port and used compressed air to clean it out. Turns out this is a pretty dumb move to make :crying: I'd actually done it once before without incident, but this time it must have perforated something.
While I know this is my own dumb fault, I've *never* broken a phone before. I have a decent collection of completely scratch-free and 100% functional devices, I'm disappointed that this was fragile enough to be broken so easily. OK, yeah, it was probably the equivalent of hitting some Saran Wrap with a hurricane, but still disappointing.
My advice to everyone is to be extra careful with that particular awkwardly placed dirt-trapping hole in the front of your phone. I wasn't about to stick a pin in there, but my chosen alternative proved to be just as tragic. I have to assume that an equal amount of vacuum would also yield similar bad results. Not sure how we're supposed to clean this thing, or perhaps more importantly why it's designed in such a way that it would get so filthy in the first place.
*sigh*
Click to expand...
Click to collapse
If there is a way, that might be something to send to Motorola for feedback. I'm sure they are really interested in getting feedback, being this is the first flagship Motorola/Google phone: Moto X.
That and the vibrator issues, and other mechanical/material/tooling issues should go there.
I like this phone and I think it has some good potential, but as a first release after an acquisition/rebranding, I'm sure that feedback will help make future devices better.
bhundven said:
If there is a way, that might be something to send to Motorola for feedback. I'm sure they are really interested in getting feedback, being this is the first flagship Motorola/Google phone: Moto X.
That and the vibrator issues, and other mechanical/material/tooling issues should go there.
I like this phone and I think it has some good potential, but as a first release after an acquisition/rebranding, I'm sure that feedback will help make future devices better.
Click to expand...
Click to collapse
Totally, but let's wait 7-10 business days so they fix mine for free before we tell them I actually wrecked it on my own, ok? :highfive:
djp952 said:
Totally, but let's wait 7-10 business days so they fix mine for free before we tell them I actually wrecked it on my own, ok? :highfive:
Click to expand...
Click to collapse
:fingers-crossed:
djp952 said:
Well, my beloved Moto X is now on it's way to El Paso, TX to be dissected and man-handled. I got a little tired of the gook in the microphone port and used compressed air to clean it out. Turns out this is a pretty dumb move to make :crying: I'd actually done it once before without incident, but this time it must have perforated something.
While I know this is my own dumb fault, I've *never* broken a phone before. I have a decent collection of completely scratch-free and 100% functional devices, I'm disappointed that this was fragile enough to be broken so easily. OK, yeah, it was probably the equivalent of hitting some Saran Wrap with a hurricane, but still disappointing.
My advice to everyone is to be extra careful with that particular awkwardly placed dirt-trapping hole in the front of your phone. I wasn't about to stick a pin in there, but my chosen alternative proved to be just as tragic. I have to assume that an equal amount of vacuum would also yield similar bad results. Not sure how we're supposed to clean this thing, or perhaps more importantly why it's designed in such a way that it would get so filthy in the first place.
*sigh*
Click to expand...
Click to collapse
How do you know it perforated the mic? Also, did you stick the nozzle for the compressed air right on the mic hole?
there are the moto support forums. https://forums.motorola.com/hives/a440c30711/summary its the best way i know of to make suggestions/complaints etc. the forum manager forwards anything worthy over to the right people.
as far as the gunk. i would get a pin or needle, and a piece of tape. gently pull out the stuff and use tape to pick it up.
i also ruined a brand new iphone 4s with compressed air. trying to get the sand out of it. worse decision i ever made. but i managed to turn it back in and buy a gs2. one of those rare instances where a wrong does make a right.
clankfu said:
How do you know it perforated the mic? Also, did you stick the nozzle for the compressed air right on the mic hole?
Click to expand...
Click to collapse
Can't be 100% certain, of course, but I noted that if it was placed near an extremely loud source it would start to barely register some sound pressure. I took that to mean a membrane of some kind got ruptured.
And yeah, that's exactly what I did; stubborn dirt was in there! It's quite honestly one of the absolute stupidest things I've done in a long time. :crying:
@phermey, I dunno about a pin, if there is indeed something that can be perforated/ruptured, that seems like a bad idea. The tape suggestion reminds me of that yellow goo they used to (still do?) sell for cleaning keyboards. Ever seen that? You smush it all around your keys and it sticks all the Dorito crumbs to it. Comes right off. I bet something like that would be ideal here if it's viscous enough to get into the hole at all.
I just hope it comes back fixed without any new damage from being disassembled. It was pristine! I'll contact Moto with what happened, but again, AFTER they fix it for free. I won't lie if they call me out on it, though
djp952 said:
Can't be 100% certain, of course, but I noted that if it was placed near an extremely loud source it would start to barely register some sound pressure. I took that to mean a membrane of some kind got ruptured.
Click to expand...
Click to collapse
Can you expound on this? Are you using some sort of app to gauge the sound pressure or is it just simply not responding to voice commands or something?
What is everyone talking about stuff getting into the microphone? I don't see anything in mines. I have a white Moto X. Do I have to put a flashlight into to see if anything is in it or something?
Sent from my XT1056 using Tapatalk
clankfu said:
Can you expound on this? Are you using some sort of app to gauge the sound pressure or is it just simply not responding to voice commands or something?
Click to expand...
Click to collapse
Putting some earplugs in, cranking up a speaker and putting the X right next to it would get the Google Voice Search to just *barely* register something as evidenced by the graphics it uses. A sound meter app (forget which one; sorry, but Android SensorBox is an old friend with this feature in it) would get up to about 10dB that way or close to 20dB if I shot more air at it point-blank. It was definitely shot to hell, but the underlying electronics still functioned if given enough "stimulus" Totally borked.
edit: 10dB-20dB is crazy quiet: http://home.earthlink.net/~dnitzer/4HaasEaton/Decibel.html
djp952 said:
Putting some earplugs in, cranking up a speaker and putting the X right next to it would get the Google Voice Search to just *barely* register something as evidenced by the graphics it uses. A sound meter app (forget which one; sorry, but Android SensorBox is an old friend with this feature in it) would get up to about 10dB that way or close to 20dB if I shot more air at it point-blank. It was definitely shot to hell, but the underlying electronics still functioned if given enough "stimulus" Totally borked.
edit: 10dB-20dB is crazy quiet:
Click to expand...
Click to collapse
Hey mate, I know this is kinda old, but how this ended up?
I did EXACTLY the same, and ruined the microphone, but the not-that-bright side is that my warranty expired a month ago (Bloody hell).
Did you get a replacement for your microphone for a decent price?
Thanks in advance pal,
Cheers
Found this thread *after* I did the exact same thing.
Always been annoyed by the pocket lint/fuzz that gets in the microphone hole. Never cleaned it out. Wife brought home some compressed air for another purpose and I gave it a try. Red straw, held it 3-4" from phone, cleaned out the hole nicely. Wasn't until a couple hours later I realized no one could hear me. OK Google Now also didn't work.
Very stupid on my part, phone was flawless. Only upside is it was 2 years old.
First post here, and it's a slightly negative one so apologies. I got my Z3C last Thursday, set it up over the weekend, and thought everything was great. Then I noticed that there was significant play when I put my headphones in - basically the headphone jack could wobble around. I have owned lots of different items with 3.5mm ports in and none have ever felt like this-when inserted it felt like the bottom of the jack was able to move around. To be fair the sound does not seem effected-no distortion etc.
So I packaged it up, thinking it was clearly defective, and sent it back to Clove, who to be fair had been good up until that point. They received it today and have emailed me to say that they have looked at three other Z3Cs and they are all the same.
I contacted Sony tonight and they say that there shouldn't be significant moment, but I wanted to check here- has anyone noticed significant movement from the headphone jack when plugged in? I am annoyed that I could well end up with a phone that I am not happy to keep, but that I would feel uncomfortable selling on as in my eyes it is faulty.
Thanks for any advice/experiences you can share.
Ross
https://www.youtube.com/watch?v=gT2urkUsSiM
Seriously though, mine is fine.
I hadn't noticed, so I plugged in my headphones, wiggled the connector and could see a tiny bit of movement. Plugged them into my Z1, and see the exact same amount of movement.
Non-issue, at least for me!
LadFromWales85 said:
I hadn't noticed, so I plugged in my headphones, wiggled the connector and could see a tiny bit of movement. Plugged them into my Z1, and see the exact same amount of movement.
Non-issue, at least for me!
Click to expand...
Click to collapse
I'm not talking about tiny movement- I have compared with a Note 3 and a Note 10.1, as well an IPad, and while there is very minor movement., the jack feels firmly held in place. This is not the case on the Z3C. I wish I had filmed the issue before sending it back, but didn't think there would be any issue with a refund as to me it was clearly not standard.
Ross_ntu said:
First post here, and it's a slightly negative one so apologies. I got my Z3C last Thursday, set it up over the weekend, and thought everything was great. Then I noticed that there was significant play when I put my headphones in - basically the headphone jack could wobble around. I have owned lots of different items with 3.5mm ports in and none have ever felt like this-when inserted it felt like the bottom of the jack was able to move around. To be fair the sound does not seem effected-no distortion etc.
So I packaged it up, thinking it was clearly defective, and sent it back to Clove, who to be fair had been good up until that point. They received it today and have emailed me to say that they have looked at three other Z3Cs and they are all the same.
I contacted Sony tonight and they say that there shouldn't be significant moment, but I wanted to check here- has anyone noticed significant movement from the headphone jack when plugged in? I am annoyed that I could well end up with a phone that I am not happy to keep, but that I would feel uncomfortable selling on as in my eyes it is faulty.
Thanks for any advice/experiences you can share.
Ross
Click to expand...
Click to collapse
Well, I didn't notice any movement in my Z3c until after a couple of weeks my music kept pausing. Upon further inspection it seems that any movement in the headphone jack causes my Z3c to connect/disconnect the headphones. Today, over a matter of minutes, this degraded and my headphones are now unusable as the slightest movement causes my headphones to connect/disconnect. I'm really not happy with this and expect a phone to be built to last more than two weeks.
Film it, want to compare
Sent from my D5803 using XDA Free mobile app
Ross_ntu said:
First post here, and it's a slightly negative one so apologies. I got my Z3C last Thursday, set it up over the weekend, and thought everything was great. Then I noticed that there was significant play when I put my headphones in - basically the headphone jack could wobble around. I have owned lots of different items with 3.5mm ports in and none have ever felt like this-when inserted it felt like the bottom of the jack was able to move around. To be fair the sound does not seem effected-no distortion etc.
So I packaged it up, thinking it was clearly defective, and sent it back to Clove, who to be fair had been good up until that point. They received it today and have emailed me to say that they have looked at three other Z3Cs and they are all the same.
I contacted Sony tonight and they say that there shouldn't be significant moment, but I wanted to check here- has anyone noticed significant movement from the headphone jack when plugged in? I am annoyed that I could well end up with a phone that I am not happy to keep, but that I would feel uncomfortable selling on as in my eyes it is faulty.
Thanks for any advice/experiences you can share.
Ross
Click to expand...
Click to collapse
Mine moves also back-forth, left-right while on my iPhone it is solid. But I don't see your issue, if it's a defect (and not by design) then you have a two years warranty
Why send it back now? As long as the sound is good?
I've notice a tiny play in mine too but I believe that its cuz the waterproof. There is a plastic stuff inside and that make move the eraphone jacks
I can confirm the slight movement on my Z3C's headphone jack too. And yes, there's some sort of plastic jacket inside the jack, this what makes the headphone plug wobble. It's a non-issue, pretty sure it's part of the waterproofing design.
difto said:
if it's a defect (and not by design) then you have a two years warranty
Click to expand...
Click to collapse
But what if I've rooted it already?
I checked a z3c, z3 and a z2 at a store today, z3c has the most play of them all, z2 is the most stable. Really that is the only part of the z3/z3c that feels cheap and badly made.
This is part of the "waterproofing design", but i suspect that it is a faulty design and this gap is actually responsible for the many water damaged z3c phones. People report that they just submerged it for a minute or two in fresh water (under a tap, or it fell in a toilet... lol) and the screen died for all of them, the phone continued working but the screen was dead.
djeley said:
Well, I didn't notice any movement in my Z3c until after a couple of weeks my music kept pausing. Upon further inspection it seems that any movement in the headphone jack causes my Z3c to connect/disconnect the headphones. Today, over a matter of minutes, this degraded and my headphones are now unusable as the slightest movement causes my headphones to connect/disconnect. I'm really not happy with this and expect a phone to be built to last more than two weeks.
Click to expand...
Click to collapse
Today when I started to cycle from university towards home my music kept pausing. First i thought someone else was using my spotify and I put my phone to airplane mode but it kept happening and I noticed this same movement. When it tilts from back towards front music pauses and now it is also unusable just as above text states. Has anyone contacted their services about warranty? I would like to know what have they answered. I usually listen music from an hour to two per day so obviously this is an issue for me.
EDIT: So i went to the service and they said that headphone jack can be broken in two if it is targeted at with too much power. And if this is the case warranty will not recover it so it is fixable but customer will pay. In any other case warranty should cover it. They their service would take two weeks..
NakedGun said:
Today when I started to cycle from university towards home my music kept pausing. First i thought someone else was using my spotify and I put my phone to airplane mode but it kept happening and I noticed this same movement. When it tilts from back towards front music pauses and now it is also unusable just as above text states. Has anyone contacted their services about warranty? I would like to know what have they answered. I usually listen music from an hour to two per day so obviously this is an issue for me.
EDIT: So i went to the service and they said that headphone jack can be broken in two if it is targeted at with too much power. And if this is the case warranty will not recover it so it is fixable but customer will pay. In any other case warranty should cover it. They their service would take two weeks..
Click to expand...
Click to collapse
I have the exact problem. I just sent it in for warranty repair. They said they will check if it's user damage and move on from there.
c19932 said:
I have the exact problem. I just sent it in for warranty repair. They said they will check if it's user damage and move on from there.
Click to expand...
Click to collapse
Same happened to me, but as my phone already fell twice and I have signs of it on its back, I won't get any repair under warranty... I guess it's because of the plastic around... There's no sign of damage around it, but when I move the jack music stops suddenly. That's bad
I had the exact same error of a loose jack then music pausing. Then the headphones weren't picked up at all. sent it to sony, they fixed it all fine. No problems
I have the exact same problem, and I see it as a problem since the music doesn't work properly for the second time since I got the phone.
The first time, I sent the phone to the after sale service and it was repaired within the warranty limits, it was three months ago. Now, the problem occurs again and I'm a bit disappointed. If I can't use my phone for three weeks every two or three months, what's the point of getting a flagship phone from Sony ?
I am also having the same problem.
Thought I was lucky not having a cracked glass back/screen so far...alas
I believe they also reset your phone during this process? Does the backup save and restore everything?
I have/had the same problem until it stopped working completely. Sent it to Sony today morning they told me on chat that the repair will take 5-7 days...
toshin9 said:
I am also having the same problem.
Thought I was lucky not having a cracked glass back/screen so far...alas
I believe they also reset your phone during this process? Does the backup save and restore everything?
Click to expand...
Click to collapse
Well you should factory reset your phone anyway, before you are sending it for repair. That's the first thing to do when you have any problems with your phone...
The back up saves all messages, phone calls, phonebook, apps settings etc. so yeah, everything I would say...
Same here... I'll return the phone next week to the retailer. Let's see what they'll say.
So, after my headphone jack got broken and I sent it for repair, (which only took less than 1 week btw) the phone is not waterproof Anyway I can listen to music again
EDIT: I am an idiot, was testing it with opened flap lol, the phone is actually waterproof