PSA: How *not* to clean the Moto X microphone - Moto X General

Well, my beloved Moto X is now on it's way to El Paso, TX to be dissected and man-handled. I got a little tired of the gook in the microphone port and used compressed air to clean it out. Turns out this is a pretty dumb move to make :crying: I'd actually done it once before without incident, but this time it must have perforated something.
While I know this is my own dumb fault, I've *never* broken a phone before. I have a decent collection of completely scratch-free and 100% functional devices, I'm disappointed that this was fragile enough to be broken so easily. OK, yeah, it was probably the equivalent of hitting some Saran Wrap with a hurricane, but still disappointing.
My advice to everyone is to be extra careful with that particular awkwardly placed dirt-trapping hole in the front of your phone. I wasn't about to stick a pin in there, but my chosen alternative proved to be just as tragic. I have to assume that an equal amount of vacuum would also yield similar bad results. Not sure how we're supposed to clean this thing, or perhaps more importantly why it's designed in such a way that it would get so filthy in the first place.
*sigh*

djp952 said:
Well, my beloved Moto X is now on it's way to El Paso, TX to be dissected and man-handled. I got a little tired of the gook in the microphone port and used compressed air to clean it out. Turns out this is a pretty dumb move to make :crying: I'd actually done it once before without incident, but this time it must have perforated something.
While I know this is my own dumb fault, I've *never* broken a phone before. I have a decent collection of completely scratch-free and 100% functional devices, I'm disappointed that this was fragile enough to be broken so easily. OK, yeah, it was probably the equivalent of hitting some Saran Wrap with a hurricane, but still disappointing.
My advice to everyone is to be extra careful with that particular awkwardly placed dirt-trapping hole in the front of your phone. I wasn't about to stick a pin in there, but my chosen alternative proved to be just as tragic. I have to assume that an equal amount of vacuum would also yield similar bad results. Not sure how we're supposed to clean this thing, or perhaps more importantly why it's designed in such a way that it would get so filthy in the first place.
*sigh*
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Click to collapse
If there is a way, that might be something to send to Motorola for feedback. I'm sure they are really interested in getting feedback, being this is the first flagship Motorola/Google phone: Moto X.
That and the vibrator issues, and other mechanical/material/tooling issues should go there.
I like this phone and I think it has some good potential, but as a first release after an acquisition/rebranding, I'm sure that feedback will help make future devices better.

bhundven said:
If there is a way, that might be something to send to Motorola for feedback. I'm sure they are really interested in getting feedback, being this is the first flagship Motorola/Google phone: Moto X.
That and the vibrator issues, and other mechanical/material/tooling issues should go there.
I like this phone and I think it has some good potential, but as a first release after an acquisition/rebranding, I'm sure that feedback will help make future devices better.
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Click to collapse
Totally, but let's wait 7-10 business days so they fix mine for free before we tell them I actually wrecked it on my own, ok? :highfive:

djp952 said:
Totally, but let's wait 7-10 business days so they fix mine for free before we tell them I actually wrecked it on my own, ok? :highfive:
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Click to collapse
:fingers-crossed:

djp952 said:
Well, my beloved Moto X is now on it's way to El Paso, TX to be dissected and man-handled. I got a little tired of the gook in the microphone port and used compressed air to clean it out. Turns out this is a pretty dumb move to make :crying: I'd actually done it once before without incident, but this time it must have perforated something.
While I know this is my own dumb fault, I've *never* broken a phone before. I have a decent collection of completely scratch-free and 100% functional devices, I'm disappointed that this was fragile enough to be broken so easily. OK, yeah, it was probably the equivalent of hitting some Saran Wrap with a hurricane, but still disappointing.
My advice to everyone is to be extra careful with that particular awkwardly placed dirt-trapping hole in the front of your phone. I wasn't about to stick a pin in there, but my chosen alternative proved to be just as tragic. I have to assume that an equal amount of vacuum would also yield similar bad results. Not sure how we're supposed to clean this thing, or perhaps more importantly why it's designed in such a way that it would get so filthy in the first place.
*sigh*
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Click to collapse
How do you know it perforated the mic? Also, did you stick the nozzle for the compressed air right on the mic hole?

there are the moto support forums. https://forums.motorola.com/hives/a440c30711/summary its the best way i know of to make suggestions/complaints etc. the forum manager forwards anything worthy over to the right people.
as far as the gunk. i would get a pin or needle, and a piece of tape. gently pull out the stuff and use tape to pick it up.
i also ruined a brand new iphone 4s with compressed air. trying to get the sand out of it. worse decision i ever made. but i managed to turn it back in and buy a gs2. one of those rare instances where a wrong does make a right.

clankfu said:
How do you know it perforated the mic? Also, did you stick the nozzle for the compressed air right on the mic hole?
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Can't be 100% certain, of course, but I noted that if it was placed near an extremely loud source it would start to barely register some sound pressure. I took that to mean a membrane of some kind got ruptured.
And yeah, that's exactly what I did; stubborn dirt was in there! It's quite honestly one of the absolute stupidest things I've done in a long time. :crying:
@phermey, I dunno about a pin, if there is indeed something that can be perforated/ruptured, that seems like a bad idea. The tape suggestion reminds me of that yellow goo they used to (still do?) sell for cleaning keyboards. Ever seen that? You smush it all around your keys and it sticks all the Dorito crumbs to it. Comes right off. I bet something like that would be ideal here if it's viscous enough to get into the hole at all.
I just hope it comes back fixed without any new damage from being disassembled. It was pristine! I'll contact Moto with what happened, but again, AFTER they fix it for free. I won't lie if they call me out on it, though

djp952 said:
Can't be 100% certain, of course, but I noted that if it was placed near an extremely loud source it would start to barely register some sound pressure. I took that to mean a membrane of some kind got ruptured.
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Can you expound on this? Are you using some sort of app to gauge the sound pressure or is it just simply not responding to voice commands or something?

What is everyone talking about stuff getting into the microphone? I don't see anything in mines. I have a white Moto X. Do I have to put a flashlight into to see if anything is in it or something?
Sent from my XT1056 using Tapatalk

clankfu said:
Can you expound on this? Are you using some sort of app to gauge the sound pressure or is it just simply not responding to voice commands or something?
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Click to collapse
Putting some earplugs in, cranking up a speaker and putting the X right next to it would get the Google Voice Search to just *barely* register something as evidenced by the graphics it uses. A sound meter app (forget which one; sorry, but Android SensorBox is an old friend with this feature in it) would get up to about 10dB that way or close to 20dB if I shot more air at it point-blank. It was definitely shot to hell, but the underlying electronics still functioned if given enough "stimulus" Totally borked.
edit: 10dB-20dB is crazy quiet: http://home.earthlink.net/~dnitzer/4HaasEaton/Decibel.html

djp952 said:
Putting some earplugs in, cranking up a speaker and putting the X right next to it would get the Google Voice Search to just *barely* register something as evidenced by the graphics it uses. A sound meter app (forget which one; sorry, but Android SensorBox is an old friend with this feature in it) would get up to about 10dB that way or close to 20dB if I shot more air at it point-blank. It was definitely shot to hell, but the underlying electronics still functioned if given enough "stimulus" Totally borked.
edit: 10dB-20dB is crazy quiet:
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Hey mate, I know this is kinda old, but how this ended up?
I did EXACTLY the same, and ruined the microphone, but the not-that-bright side is that my warranty expired a month ago (Bloody hell).
Did you get a replacement for your microphone for a decent price?
Thanks in advance pal,
Cheers

Found this thread *after* I did the exact same thing.
Always been annoyed by the pocket lint/fuzz that gets in the microphone hole. Never cleaned it out. Wife brought home some compressed air for another purpose and I gave it a try. Red straw, held it 3-4" from phone, cleaned out the hole nicely. Wasn't until a couple hours later I realized no one could hear me. OK Google Now also didn't work.
Very stupid on my part, phone was flawless. Only upside is it was 2 years old.

Related

[MOD] Speaker hole enlargement

Hey all, watching some flash videos today made me notice how poorly the N1 puts sound out the back speaker, even compared to my old G1. I remember back in my Blackberry days that people used to mod the backs to "let more sound get out", and so I started looking into this...
First off, the speaker is GINORMOUS in relation to the slit. If you look inside the back where the speaker is, you can see a little internal grille, and the small slit for sound to escape. There's also a TON more room where that grille isnt attached to the back (same shape as the slit, only about 5x the size) that could be milled out pretty easily, and still retain the "keep crap out of the back" feature of the grille.
So, this leaves me with a few questions:
Where can I get a replacement back, in case my mill catches a bit more than I anticipate?
Anyone else interested? I figure if I set up to do one, I might as well bang a few others out instead of setting up multiple times.
Once I get a second back, I will be going at this with pics and hopefully notable improvement in projecting sound into my hand, and back toward my face!
I might not be a software hacker, but when it comes to this sort of thing, I figure its the best way I can give back to the community!
Give HTC support a call and tell them your cover doesn't line up properly(I don't think any of them do) they'll send you out a replacement. If they don't they can sell you one for ten bucks I think.
Hope to hear good results from your mod, might do it myself.
I actually think the small slit does something to amplify the sound..
Take the back off, play music, put it on. Notice it gets louder when you place it back on..
I don't know though, but I'll be following this thread!
Wisefire said:
I actually think the small slit does something to amplify the sound..
Take the back off, play music, put it on. Notice it gets louder when you place it back on..
I don't know though, but I'll be following this thread!
Click to expand...
Click to collapse
Yea, I think the OP should test and see if there's even a noticeable difference without the back cover. I would think not...
Try removing the cover, sounds WAY worse.
Yes, I completely realize the back sounds bad off, its acting as a resonator, or isolating front from back waves of the speaker, which causes phase cancellation. Thus why im not removing the cover, just making the one hole bigger. It SHOULD not lose the "low end" that it has with the back on (if you want to call it that.
Either way, Im hacking at least one up, Ill post results!
Do it. (poor phone!)
I would suggest to replace the speaker with a Desire one, some people who have both phones pretend it's way louder on Desire, and yes it's the same form factor and size so it should fit
It is quite a bit louder without the cover but sounds bad due to the lack of resonance.
Shouldnt be too bad with just an enlargement, make sure you put something to block out dust. Let us know how it goes.
I've found that attaching one of these to the back quite useful...
or try a vuvuzela
I think the engineer who designed that whole was well aware of resonance qualities. If you make that whole and turns out better, you should apply to HTC job hehe...
@Hummeroid
Good idea ...
What about drilling mini-holes arround the "slit" ?
Instead of making ONE BIG hole ...
Very Interesting mod idea...I think the small drilled holes would be an effective test.
Or just cup your left hand around the back of the phone.
I looking for the out come of this.
Sent from my Nexus One using XDA App
mrbkkt1 said:
Or just cup your left hand around the back of the phone.
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Click to collapse
hah, I've never seen anyone else do it, but I do this all the time if I'm showing people a video or am in a noisy setting (ie. party)
clickwir said:
hah, I've never seen anyone else do it, but I do this all the time if I'm showing people a video or am in a noisy setting (ie. party)
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Click to collapse
Nah, everyone does it.. I mostly do it when I want to listen to something quiet, I can turn it down and redirect the sound towards me.
I actually have a really good pair of earphones. I prefer that the main speaker is in the back, instead of in the earpiece like some phones. Prevents earspeaker blowout and call quality is damn good with this phone so far.
mrbkkt1 said:
Or just cup your left hand around the back of the phone.
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Click to collapse
I try to put it up against a wall. Your hand can work to absorb sound waves, thus deadening sound and lowering overall quality; but drywall bounces the sound waves back nearly impeccably. Desks, etc, any hard surface should do the trick.

Nexus 4 feels like cheap crap

I switched from GNex because I couldn't stand that plastic back panel crackling and how cheap it feels (like every Samsung does). Now I have N4 and what started happening to my GNex after two weeks, the same thing started happening to my brand new N4 after 4 freakin' days!!! I am pissed beyond words! This is suppose to be Google's flagship? Seriously?! I seriously regret that I didn't take HTC One instead!
Even small pressure, like putting the phone on desk or holding in hand, will push back plate slightly into phone, thus creating gap right next to it on the right side and on bottom of the left side. When I put it to my hand to clean the display the back plate will make move again. So in the end almost every pick-up I make is "packed" with crackling sound from either back plate or sides, like if I was holding cheap Samsung crap for 1 €! I didn't pay 450 € for this disappointment!
Thanks for your opinion. Not.
This thread is going to be closed.
Terepin said:
I switched from GNex because I couldn't stand that plastic back panel crackling and how cheap it feels (like every Samsung does). Now I have N4 and what started happening to my GNex after two weeks, the same thing started happening to my brand new N4 after 4 freakin' days!!! I am pissed beyond words! This is suppose to be Google's flagship? Seriously?! I seriously regret that I didn't take HTC One instead!
Even small pressure, like putting the phone on desk or holding in hand, will push back plate slightly into phone, thus creating gap right next to it on the right side and on bottom of the left side. When I put it to my hand to clean the display the back plate will make move again. So in the end almost every pick-up I make is "packed" with crackling sound from either back plate or sides, like if I was holding cheap Samsung crap for 1 €! I didn't pay 450 € for this disappointment!
Click to expand...
Click to collapse
Its a tiny creaking noise, and from that you're saying it feels like crap? *Cough"OCD*Cough* Let the phone 'ware in'..
It's anything but tiny. I can hear it and feel how it moves by simply using it. I don't need to perform any special moves or something. A simple pick up suffice. Considering this phone has nothing removable (except SIM card), but still manage to bring the same issue, it says a lot about it's build quality.
I think it's the issue with your particular Nexus 4... mine one feels very solid. :/ maybe try to exhcnage the phone?
I used to have a GS3 but i couldnt stand its cheap materials, so the nexus 4 feels like a much needed upgrade in terms of hardware
The back panel literally bends into the phone. How is this even possible with glass back panel is beyond my comprehension.
P.S.: I was worried, like many others, that I'll scratch it somehow and somewhere, so I was keeping safe. I mean extremely safe. I didn't even imagine that this would happen regardless what I do.
I would not call the device crap if you are having problems. Its something wrong with you or that particular device, as numerous people and developers love this phone
This guy is for fail
What did you really hope to accomplish by posting this here? Your first world OCD problem does not concern any of us and in fact and this may come as a shock. Most people frequenting this forum happen to like our N4. Stop being a whiny ***** and sell it if you don't like it.
Terepin said:
It's anything but tiny. I can hear it and feel how it moves by simply using it. I don't need to perform any special moves or something. A simple pick up suffice. Considering this phone has nothing removable (except SIM card), but still manage to bring the same issue, it says a lot about it's build quality.
Click to expand...
Click to collapse
The noise most likely comes from the camera assy when the lens moves inside it. (known feature since the launch)
And the back glass indeed does flex some under pressure. Most likely thats a feature also to minimize the risk of breaking the back glass.
At least my rev11 version does flex (very)little when i press it.
Did you even test the phone anywhere before buying it?
Terepin said:
I switched from GNex because I couldn't stand that plastic back panel crackling and how cheap it feels (like every Samsung does). Now I have N4 and what started happening to my GNex after two weeks, the same thing started happening to my brand new N4 after 4 freakin' days!!! I am pissed beyond words! This is suppose to be Google's flagship? Seriously?! I seriously regret that I didn't take HTC One instead!
Even small pressure, like putting the phone on desk or holding in hand, will push back plate slightly into phone, thus creating gap right next to it on the right side and on bottom of the left side. When I put it to my hand to clean the display the back plate will make move again. So in the end almost every pick-up I make is "packed" with crackling sound from either back plate or sides, like if I was holding cheap Samsung crap for 1 €! I didn't pay 450 € for this disappointment!
Click to expand...
Click to collapse
****ing douchebag, go back to your cave of iPhones since you think that's quality, and HTC one isn't even better..just because its aluminum makes it better?? Gtfooh..and don't think you can resell it either at full price because its probably beat to **** with no screen protector like every other phone a crack head sells on craigslist
Nexus 4-CarbonROM(0100)
Tapatalk2
So get mommy and daddy to buy you another different phone.
Sent from my Nexus 4 using Tapatalk 4 Beta
So this is how it supposed to work right? Your gonna tell us, how the N4 feels like a cheap piece of crap, and if we disagree we are either A) in denial? or B) out hands aren't as finely acute as yours are and we are just too simple to realize the crappiness that is the N4 build? Thanks for this, without I would still think that the N4's build quality was actually one of the finer points of the phone.
Sent from my Nexus 4 using xda app-developers app
Thread closed. If you dont like the device sell it and get something else. Simple.

Motomaker Quality Control Issues

First off let me say I love this phone, I really do but Motomaker has been leaving me a little sad.
So I started off by getting a 16gb model straight from AT&T since I'm not a patient person but after a bit I wanted 32gb so I sold the 16 and made one off contract on Motomaker.
The first Motomaker phone I got had scratches and dents on the screen bezel and it also looked like it had issues with the fusing as some of the plastic seemed to have gotten well into the screen.
I got a replacement and their advanced RMA was great and incredibly fast, however, the second one I got has a different issue. The power button on the new one doesn't seem to be seated right and sits lower than my previous two as well as being harder to press and not giving good tactile feedback..
Looks like I'm going to have to RMA again once I get the money back on my credit card.
Moto X you are amazing but something with the quality control is a bit lacking.
I had similar issues with my first phone. The power button was seated the same way you described, making it very difficult to actually use. The volume rocker was the exact opposite though, the whole button wobbled within the phone's frame, making it feel cheap. I requested a RMA saying that I wanted to swap colors, and only changed my accent color. The buttons on this phone are much more firm/usable.
I hope whatever issues there are down in Texas can get resolved soon. I really like this phone and Motorola to succeed but QA problems will give it a bad rep.
They didn't seem to care when I told them the damage I think if you bother calling they will change it.
i hope they get it right. mine came in with no issues. so they are capable of getting it right the fist time lol. i totally agree that they have issues though, my brother's veizon pre-order led is not near as flush as the one on my phone.
The Rogers ones I've seen (assembled in China) including mine are all flawless.
The one I got (no customization, Verizon) *works* fine but on the front-facing camera, I've noticed the felt ring is not seated correctly and creeping over the lens a little. Although I doubt Moto would give me an rma, it seems like a manufacturing defect.
Sent from my Moto X
scorpion667 said:
The Rogers ones I've seen (assembled in China) including mine are all flawless.
Click to expand...
Click to collapse
They probably hire people with small hands for better precision type work
Elisha said:
They probably hire people with small hands for better precision type work
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Click to collapse
Yap, 10 & 12 year olds have tiny fingers, got to love foxxcon
Sent on my Moto X
I have a t mobile one and noticed it has a small scrape on the bottom back and a few plastic molding issues.
I am actually returning it now since I noticed there's eBay sellers selling black and white xt1058 models that are unbranded for significantly less. Made in China units but I figure I'll save $120 over an american unit and be fine with it. I'm in refarmed area so I don't care about the aws hspa and the non att xt1058 can have unlocked boot loader / no bloatware. Maybe the Chinese have better quality
At least, each time you replace a moto maker device you get a $10 play store credit (unless they fixed that loop hole) and supposedly the return process is easy and if you can float the $650 hold you can get it replaced without any down time.
Sent from my SAMSUNG-SGH-I747 using XDA Premium 4 mobile app
QA problems? Unfortunately good chance it's because of the union workers down there. While majority are excellent, there are many with "I don't give a crap, union has my back no matter how crappy my work is" attitude.
Sent from my Galaxy Nexus using Tapatalk 4
herzzreh said:
QA problems? Unfortunately good chance it's because of the union workers down there. While majority are excellent, there are many with "I don't give a crap, union has my back no matter how crappy my work is" attitude.
Sent from my Galaxy Nexus using Tapatalk 4
Click to expand...
Click to collapse
Maybe not Texas is a right to work state
Sent from my LG-E988 using xda premium
I know what you guys mean with the manufacturing issues. My rear camera literally has a little piece of Texas in it. I noticed when I pulled it out of the box that the lens had a little speck of tan on it. However it won't wipe off, and closer inspection revealed it was on the other side of the lens!
Doesn't seem to affect the pictures at all though, so I doubt I'll get it replaced over that. But I'm sure gonna bring it up if I ever try! :fingers-crossed:
Theron113 said:
I know what you guys mean with the manufacturing issues. My rear camera literally has a little piece of Texas in it. I noticed when I pulled it out of the box that the lens had a little speck of tan on it. However it won't wipe off, and closer inspection revealed it was on the other side of the lens!
Doesn't seem to affect the pictures at all though, so I doubt I'll get it replaced over that. But I'm sure gonna bring it up if I ever try! :fingers-crossed:
Click to expand...
Click to collapse
Same here
XT1060 said:
Same here
Click to expand...
Click to collapse
Mine's not as bad as yours but I have a small speck at the bottom right of the circle. I'm willing to let it go since it's not noticeable except you look close enough and at the right angle under light.
Theron113 said:
I know what you guys mean with the manufacturing issues. My rear camera literally has a little piece of Texas in it. I noticed when I pulled it out of the box that the lens had a little speck of tan on it. However it won't wipe off, and closer inspection revealed it was on the other side of the lens!
Doesn't seem to affect the pictures at all though, so I doubt I'll get it replaced over that. But I'm sure gonna bring it up if I ever try! :fingers-crossed:
Click to expand...
Click to collapse
So, my display is going out...:crying: It will intermittently flash on and off for no reason. The digitizer still works, even when I can't see anything I can still feel it vibrating in my hand. This also pretty much breaks Active Notifications. :crying: And Touchless Control..:crying: And twist-to-camera...:crying:
Needless to say, I have a new one coming from Verizon tomorrow. And I definitely told them about the speck in my camera too. The lady at Verizon had the nerve to ask me if I had a memory card for my phone. I told her that unfortunately the designers at Motorola had taken that option away from me. I hope they at least send me some screen protectors or something for my trouble......because I thought I was doing a good thing supporting the workers in Texas.
UPDATE
My display went the rest of the way out last night. This resulted in a useless paperweight that vibrated occasionally. The worst part of it, is that I couldn't use Motorola Migrate to get my old info! Because the screen wouldn't come on, I couldn't see the QR code to start the wifi transfer. HOWEVER, after much anguish and profanity, I managed to get Moto Migrate to connect WITHOUT THE QR CODE!! I couldn't find this method listed in any literature, but it worked for me, and my non-displaying screen.
1) The old Moto X must have the NFC on! That is the key to this. Thankfully, I had NFC on prior to my screen breaking, so I didn't have to blindly try and toggle it on. Also turn it on for the new Moto X
2) If you're like me, and your screen won't work, then you can't see the Migrate app. Thankfully, you can just use Touchless Control to open it. "Okay, Google Now. Open Migrate" Give it 15 seconds and it should be open.
3) In my case, I had to tell my new phone to accept Migrations, and tell the old phone to send them. Settings in the top right corner, and then a toggle button in the middle of the screen. (I just used my new Moto X to judge the rough placement on my broken one, and it was easy)
4) Finally, touch the backs of the phone together, and tap the screen on the NEW Moto X to use Android Beam which pairs the phones and begins Migration of old info!
Note: I got the pairing backwards the first time, and sent settings from my new phone to my old one. This didn't appear to hurt anything, but that's why I specify you make the new Moto X the receiver.
Sorry for the HUGE update guys, but this is important information. It saved my ass, to mention an enormous headache. So I hope that anybody else trying to pair Motorola Migrate with a broken screen finds this post!! :good:

Device bend!!?!?

Help me. I was just walking with my device in my pocket. Then I sit down and I see that my device is bend?! What Can I do? And why my device is bend? Hasn't everybody other got that problem?
I really can't understand! If I send my device to assistance they will fix it for free? (I'm under warranty) Thanks for answers and Sorry for bad english
wow, you need to apply a lot of force to bend it, I think the guarantee can not do anything for you, but you can try.
bend test: (see from 1:50) It looked resistant for me
https://www.youtube.com/watch?v=vkg28dRJXQ0
My G4 Plus is also bent! I only had it in my front pants pocket, not sat on it or done anything out of the ordinary.. I've been in touch with Motorola support but they say that their warranty doesn't cover physical damage, I argued that this is a design flaw but they aren't budging, they keep saying it's a "chargeable repair". I've been a loyal Moto G user since the 2nd Gen, I've never damaged a phone before (not even cracked a screen!) and certainly never bent one! So for them to imply I've not taken proper care of it is a slap in the face. In fact, here's the last email I received from them:-
"According to our warranty terms and conditions, physical damages are out of warranty regardless of the circumstances.
As this phone is bigger than the ones you had before, it is indeed more likely to get damaged if you leave it your pocket and sit on it for example. It is up to our repair centre to look at your phone and see if there is a manufacturer's fault or if it is proper physical damage that happened because you did not take proper care of the device.
Unfortunately, we cannot tell you in advance what this diagnosis will be since only our certified repair centre will see your phone. But as physical damage is never repaired in warranty, it is very likely that you will get a quote.
I understand your dicontent, but our warranty terms and conditions cannot be bypassed, I am truly sorry.
For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number."​
I'm extremely disappointed and angry that I've wasted hundreds of pounds on the top-spec G4 Plus, only for it to basically be made of chocolate! If this is what they call product design and customer service then I will never buy Motorola/Lenovo anything ever again.
My phone also bent (g4+). Having problems with customer service. Any one ever had this problem resolved?
umm
They don't bend by themselves
Obviously not a warranty issue.
I bent my my Nexus 5 ruined it. My bad.
That sounds bad dude.
Can you upload a photo of the phone bend?
wearing mine in my front pocket as well. It seems that a lot of force is required to bend this. The guy from the video that hyof posted actually bends it back to straight once he applied an excessive force to it to get it to bend slightly.
You could actually advertise your Moto G4 Plus as curved screen smartphone .
Hopefully you get your issue resolved. May the force be with you...
Well I gave up on the G4... a month or so ago it stopped charging properly unless the phone/USB cable was balanced just so, and then it would take hours for full charge. I'm currently in NZ until next year and they said I had to send the phone back to UK for repair for software reasons, which would have cost a bit and then probably cost me for a "repair". I said I won't buy Lenovo or Motorola again (shame, as the P2 with 5100mAh battery sounds pretty good) so have bought a replacement OnePlus3.. which it turns out is a much better phone than the G4. Well, for now at least! :fingers-crossed:
Wow, I was going to buy this device, but this may be a deal breaker. Can someone post a picture of the bend? I'd like to see how bad it is.
m4tt94 said:
Wow, I was going to buy this device, but this may be a deal breaker. Can someone post a picture of the bend? I'd like to see how bad it is.
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Bending isn't something that happens easily. I have 2 G4s and they bend no easier than the G2 or G3 I owned. Any phone will bend if you apply enough pressure to it.
Tel864 said:
Bending isn't something that happens easily. I have 2 G4s and they bend no easier than the G2 or G3 I owned. Any phone will bend if you apply enough pressure to it.
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Maybe I tend to be a bit paranoid about my devices. I know that any phone bends or breaks if enough force is applied, but some are more fragile than others. I had the first G, the X and the second E, and they all were very sturdy devices. I was very surprised reading this tread.
I like to think I also take care of my phones, but I feel that this one was a bit too delicate. I've owned many phones over many years without damaging them, and specifically a Moto G2 and a G3 for a longer period than 5 months without damaging either, but the G4 was bent within a couple of months of ownership (to be honest, I don't think I could bend a G3 without snapping it! The G4 is only about 1cm taller but quite a bit thinner) Now the bend itself didn't seem to damage the phone, it still worked fine but when it stopped charging a month or so ago that was the last straw for me.
https://goo.gl/photos/SdoQvGQmAxhibr4K8
I've attached a photo of the bend (I think, never done this). It's difficult to make out but it's around the area of the volume rocker. It doesn't seem much of a bend but you can definitely feel it in your hand, especially with the back not fitting flush and creaking - I noticed it myself within a few seconds of picking it up the next morning.
Now I was very happy with the phone, I was recommending Moto Gs to all my friends before this and before the charging problem I could have easily lived with the slight bend. So if you are certain you won't put too much (but how much?!?) pressure on it then get yourself one, I'm sure you won't be disappointed. Unless it mysteriously stops charging properly that is
definitely visible, sorry to hear about your experience. I will definitely pay more attention with my phone now after seeing this. Btw. the best way to show the bend is to look along the edge of the phone back to front while holding it horizontally.
Pretty much any phone will bend if mistreated.
If i bend mine i'm gonna whine in this thread.
That really sucks so see that happen to your phone.
I feel like a lot of the issues that have been happening to people like overheating and so, seem to be determined by pure luck.
I've been putting my screen face down when I sleep and because of the tempered glass screen protector and no case, it's been sliding around while I sleep, I find myself waking up on my side with my phone directly under my shoulder and it doesn't seem to have bent in any way.
Hopefully you get this sorted out.
trsix said:
Pretty much any phone will bend if mistreated.
If i bend mine i'm gonna whine in this thread.
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Yes you do that. Now we know that just putting it in your pocket is 'mistreating' it, we know not to do that. Thanks for your informative and helpful post.
meamo said:
Yes you do that. Now we know that just putting it in your pocket is 'mistreating' it, we know not to do that. Thanks for your informative and helpful post.
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Don't feed the trolls. It happened and anybody should feel sorry for the person this happened to - it could be me and you next. We all know how to be careful with our devices. We also understand that this is not a widely reported bend-gate issue. We therefore expect the manufacturer's response to warranty claims to be most likely negative.
It could be an isolated device build problem that made this particular phone or phones more susceptible.
Personally, i would try to live with the bend if hardware is not affected, or try to bend it back, or try to wear it facing the other way for a little bit too see if it bends back.
Good luck.
Wow! I've carried my phone in my front pants pocket numerous times and have never seen any bend in it. It is as straight as it can possibly be. However, I do have a case on it so maybe that is the difference?? Don't know, just wondering.
Hell, do you use it naked? I mean without any case? Have not happen to me and I do have a rude use with it. Hope warranty makes it for you, cheers.
no bend

In call volume grrrrrr

So I saved up an got Nexus 6P hoping to keep it for 2-3 years. Exactly 14 months, you guessed it no warranty left, the volume while I am on a call is really really low. I can hear someone when I am in a quiet room otherwise it is not possible to make out what the other person is saying. While driving a car, in even a slightly noisy room I have to turn on speakerphone to make a call.
I tried putting a tape on the back mike, not using protective cover, someone suggested I hard reset. All tried to no use :crying:
I am running stock and at this point desperate to find a fix. can't afford another phone and this one is no good other than in my bedroom :crying::crying:
Someone is saying replace the top speaker. I don't want to resort to that unless you guys think that is the only option.
VoltaB said:
So I saved up an got Nexus 6P hoping to keep it for 2-3 years. Exactly 14 months, you guessed it no warranty left, the volume while I am on a call is really really low. I can hear someone when I am in a quiet room otherwise it is not possible to make out what the other person is saying. While driving a car, in even a slightly noisy room I have to turn on speakerphone to make a call.
I tried putting a tape on the back mike, not using protective cover, someone suggested I hard reset. All tried to no use :crying:
I am running stock and at this point desperate to find a fix. can't afford another phone and this one is no good other than in my bedroom :crying::crying:
Someone is saying replace the top speaker. I don't want to resort to that unless you guys think that is the only option.
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We can be friends. I have the same problem. Don't bother changing the speaker. I did and it makes no difference. Did you install any sound mods like I did? In all probability, it's something to do with the sound chip in the motherboard. God knows I've tried everything. This might sound crazy but I'm about to get a second hand unit. I haven't finished with this phone and can't do without front facing speakers unless I'm prepared to pay a lot for the pixel 2. It feels like someone has taken away your half finished dinner.
You can try this if on MM or Nougat. Worked pretty good for me. https://forum.xda-developers.com/nexus-6p/general/mod-boost-call-handset-volume-t3329419/page7
Bluetooth headset or some cheap headphones with mic.
Finally got back my top speaker. I took the phone to a repair shop and the guy unblocked the speaker grill. He said it's basically an accumulation of dust, sweat or maybe spillage. He used some type of solvent. Now it's back to normal. So, nothing to do with speaker if anyone else has this problem. I tried compressed air previously but it's not effective.
Had this issue
tropical cactus said:
Finally got back my top speaker. I took the phone to a repair shop and the guy unblocked the speaker grill. He said it's basically an accumulation of dust, sweat or maybe spillage. He used some type of solvent. Now it's back to normal. So, nothing to do with speaker if anyone else has this problem. I tried compressed air previously but it's not effective.
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I had the same issue, along with my voice being muffled on the other side off the call. I used an air compressor and that works perfect for me. It was like night and day. it's a pretty powerful air compressor so maybe that's why it worked for me and not you. Or maybe you had gunk that needed a solvent. Either way it's worth a try to use an air compressor. I would be careful not to use too much pressure cuz I'm sure that could cause some damage at a certain point.
chacedj said:
I had the same issue, along with my voice being muffled on the other side off the call. I used an air compressor and that works perfect for me. It was like night and day. it's a pretty powerful air compressor so maybe that's why it worked for me and not you. Or maybe you had gunk that needed a solvent. Either way it's worth a try to use an air compressor. I would be careful not to use too much pressure cuz I'm sure that could cause some damage at a certain point.
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Thanks for the input. My gunk couldn't be removed even with an electrical compressed air gun (don't know the term). A friend tried earlier. Really glad I came across this repair shop. Was ready to buy another 6p.

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