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anyone have any issues when the press upward on the bottom of the phone. Mine is creaking
i might swap it out
Lockeskidney said:
anyone have any issues when the press upward on the bottom of the phone. Mine is creaking
i might swap it out
Click to expand...
Click to collapse
have the black MT4G and no problem with creaking. I would swap it.
Yep mine is too. it's annoying if I press the bottom of the phone (basically where the microphone is) but I dont want to send it back and get a phone with the same issue after I've rooted and customized it to how I want it.
btw I have the white one.
likeitnot said:
Yep mine is too. it's annoying if I press the bottom of the phone (basically where the microphone is) but I dont want to send it back and get a phone with the same issue after I've rooted and customized it to how I want it.
btw I have the white one.
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Click to collapse
if tmo sent you the phone can you go into a tmo store and exchange?
Lockeskidney said:
if tmo sent you the phone can you go into a tmo store and exchange?
Click to expand...
Click to collapse
Not sure. Unfortunately for me I don't have a Tmobile store close enough. The closest one is 62 miles
Lockeskidney said:
if tmo sent you the phone can you go into a tmo store and exchange?
Click to expand...
Click to collapse
You will have to ship it back to Tmobile, you can not take it into the store. I'm going through the exchange process with them right now.
boroarke said:
You will have to ship it back to Tmobile, you can not take it into the store. I'm going through the exchange process with them right now.
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Click to collapse
Are you exchanging it due to the creaking noise? Or something else?
now with video evidence. not sure if i want to go through the whole process for a little creaking
http://www.youtube.com/watch?v=P-VRMgDFq5Q
Yep, that's exactly it.
Now that I think about my only concern is that it might get worse off the longer I use it due to the touchpad and the hardware buttons being in the same vicinity. I guess for now I will live with it as I don't really touch that part at all (bottom of phone). Just sucks paying hundreds of dollars for a high end phone to have any quirks like this.
Luckily it doesn't creak when I use the hardware buttons or trackpad (yet). Hoping it stays that way.
Lockeskidney said:
not sure if i want to go through the whole process for a little creaking
Click to expand...
Click to collapse
I have this same issue with my Slide. It's REALLY annoying. I regretted not trading it in when I still could. Might want to consider it.
That is weird, I have a red one and I tried to see if mine would do that same thing, and it's as solid as a rock. I would replace it if I were you.
likeitnot said:
Are you exchanging it due to the creaking noise? Or something else?
Click to expand...
Click to collapse
No creaking. When my phone arrived, only the bottom half of the physical buttons at the bottom illuminated. Looks like some of the LEDs were damaged. They reshipped the replacement via 2nd day air and it will be here today. Will have to check it for the creaking noise when it arrives.
I have the white one, and I don't have the creaking the way you describe it. I do have creaky noises when pressing mainly the menu button and when wiggling it back and forth and to a lesser extent the opposite back key. The action trackpad also sort of clicks around in its housing too.
boroarke said:
No creaking. When my phone arrived, only the bottom half of the physical buttons at the bottom illuminated. Looks like some of the LEDs were damaged. They reshipped the replacement via 2nd day air and it will be here today. Will have to check it for the creaking noise when it arrives.
Click to expand...
Click to collapse
All of my leds quit working on the bottom. If I pinched the right side of the phone by the genius button they would come back on. The genius button also had to be pressed very hard to get any result. Replacement is on the way.
I just noticed my creaking today. Bought mine through Costco and will keep an eye on it.
I also have a slight creak with my case, while my wife's is fine. If you exchange the phone during the 2 week remorse period, do you get another 2 weeks to make sure the new one doesn't have any issues?
I finally had it and went ahead and called in for a new one. I thought I could look past it but then it started getting to me and I figured I better do it now while I can or ***** about it after my 14 days are up when I had the opportunity but didn't. I'm praying the new one shows no signs of this.
likeitnot said:
I finally had it and went ahead and called in for a new one. I thought I could look past it but then it started getting to me and I figured I better do it now while I can or ***** about it after my 14 days are up when I had the opportunity but didn't. I'm praying the new one shows no signs of this.
Click to expand...
Click to collapse
So do you get a new 14 days with the new one?
netter123 said:
So do you get a new 14 days with the new one?
Click to expand...
Click to collapse
To be honest I'm not sure how that works but I am almost 90% positive yes you do get another 14 days. I don't see how you wouldn't you know? new device, new order and all. I might be wrong which is why I didn't answer you before I posted my comment earlier. Sorry.
Hopefully someone here can give you a 100% answer but my guess is absolutely!
fyi you need to do a return/rebuy type deal if you want to make sure you get a new phone... < this is the 14 days (30 days in cali) you have to send your phone/box/parts back first
after 14 days (up to 12months) you need to do a exchange they will send you the replacement phone first(no battery/back cover) then you send the defective one back in that box> just exchanging the phone may leave you with a refurbished one :/ thats the only reason i hate exchanging... generally refurb phones are >half price so its like your trading in your $200 phone for a $100 one :/
I ordered a device from Currys UK last week however it had the screen raise issue so I got a refund on it.
Decided to order with Tesco for collection @ store tomorrow. I'm just wondering has anyone had one from Tesco and the device has been totally perfect?
Cheers
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
the0ldman said:
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
You have no screen separation at all?
I received my nexus from Tesco on Saturday morning and can say mine is perfect. Checked all the "common" issues and my device shows no signs of them! I hope yours is the same!
The only issue I had was the cancellation of my first order due to stock running out...glad I ordered again the day after, I love it
I got mine last friday. I have one dead pixel I noticed today. I did notice a slight screen seperation too but that wasn't a big deal.
The dead pixel however, is annoying. I may return it for a new one.
I ordered from Tesco and have screen separation (screen lifted on the left side and make clicking noise). Which for some strange reason seems to have sorted itself since I pushed it back down after watching a movie. But i still rang, they have a replacement coming for me tomorrow and I simply give the courier my old device.
Mine is perfect from tesco, screen OK, display ok. rooted and running tablet mode without changing the dpi.
Sent from my Nexus 7 using xda premium
JPop360 said:
I ordered from Tesco and have screen separation (screen lifted on the left side and make clicking noise). Which for some strange reason seems to have sorted itself since I pushed it back down after watching a movie. But i still rang, they have a replacement coming for me tomorrow and I simply give the courier my old device.
Click to expand...
Click to collapse
Do they have to put a hold on your credit card like Google do?
Cheers
cined said:
Do they have to put a hold on your credit card like Google do?
Cheers
Click to expand...
Click to collapse
I paid via debit card, but no hold/charge and no questions asked apart from my order number .
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Collected mine on Friday from Tesco and everything perfect, very happy with it
Sent from my GT-I9300 using Tapatalk 2
the0ldman said:
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Request a new device dude, you didn't pay for one dead pixel. More could follow down the road, you never know.
Korv said:
I got mine last friday. I have one dead pixel I noticed today. I did notice a slight screen seperation too but that wasn't a big deal.
The dead pixel however, is annoying. I may return it for a new one.
Click to expand...
Click to collapse
Why would this even be a question? Request a new device dude, dead pixels AND screen seperation? You've got to be kidding me!
JPop360 said:
I paid via debit card, but no hold/charge and no questions asked apart from my order number .
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
That's legit dude!
I had minor screen lift on left side, fixed by loosening and tightening down the screws, back comes off so easily.
Sent from my Galaxy Nexus using xda premium
nitrox1 said:
I had minor screen lift on left side, fixed by loosening and tightening down the screws, back comes off so easily.
Can't complain at virtual price of £156
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I think i will be ordering from Tesco instead of PC World/currys if the standard of their units seems to be good. I will be ordering from Tesco Direct though, too lazy to go and get it
Just received my replacement and it has screen lift straight out the box. Also the courier said he didn't have to paper work to take my old device back . So now I have 2 devices both with manufacturing errors, time to ring up Tesco again
Picked up my 7 yesterday.One very happy owner.
No dead pixels whatsoever.
No screen lift,but if I press really hard on left side,a very slight creak is heard.
I didn't even notice it until I tried to press on the left side.
Don't think it will be a problem but,if it gets worse,I'll use my 12 month guarantee.
Two issues...
-Faint ghosting, not as bad as some people have had though.
-Screen lift, but it's a tiny amount.
In both cases I can cope with how it is right now, but am concerned one or the other will get worse. Obviously returns are easier in the first 28 days due to the no quibble returns policy.
Maybe I should just be happy that everything else appears to work.
When I received my nexus 7 from buydigg I noticed there was an Aokp wallpaper set. It seemed weird to me so I decided to inspect it. I noticed that the screen was loose on the left side and it made a noise when pressed on the left side. Is it safe to assume Buydigg sold me a used nexus?
Sent from my Nexus 4 using Tapatalk 2
vandizzam said:
When I received my nexus 7 from buydigg I noticed there was an Aokp wallpaper set. It seemed weird to me so I decided to inspect it. I noticed that the screen was loose on the left side and it made a noise when pressed on the left side. Is it safe to assume Buydigg sold me a used nexus?
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Return it and explain that to them. That's kind of sneaky of them to sell you a refurbished one instead of a new one.
heat361 said:
That's kind of sneaky of them to sell you a refurbished one instead of a new one.
Click to expand...
Click to collapse
Definitely, a custom wallpaper would suggest its used. If it was described as a new model when you bought it you deserve a replacement or refund. Also, the loose/noisy screen would indicate screen lift which is a known fault/defect with some models.
Could be the store trying to fool you, but bear in mind if they also sell used/refurbished models it could be a genuine mistake. The best thing to do would be to contact them and explain.
Fuzone said:
Definitely, a custom wallpaper would suggest its used. If it was described as a new model when you bought it you deserve a replacement or refund. Also, the loose/noisy screen would indicate screen lift which is a known fault/defect with some models.
Could be the store trying to fool you, but bear in mind if they also sell used/refurbished models it could be a genuine mistake. The best thing to do would be to contact them and explain.
Click to expand...
Click to collapse
I'm about to get on the phone with them right now
Sent from my Nexus 4 using Tapatalk 2
Should be fine, most stores are pretty good with that sorta thing.
Good luck!
I have owned two 6p's within 60 days of release last year and both bent. I used a very sturdy case (could have been part of the issue?).
I tested "bent" by placing the 6p, screen down (& up too) on my kitchen table (multiple spots) and it wobbled. Both phones did this within a week or ownership.
I'm considering trying one again and wanted to know...
Do you keep your 6p in your pocket from time to time and if so is it bent? Would you mind doing the "wobble" test (lol) and letting me know?
I loved the phone and miss the dev community around it.
Your are not alone: http://forum.xda-developers.com/nexus-6p/general/bent-days-t3241999
Mine isn't bent luckily.
I wished I didn't read this. Now I think my phone did bent too. If I put it on a flat surface on the screen side, it isn't perfectly flat. I do keep my phone in my pocket. So it gets tight sometimes. I wish I didn't saw it. But I'll just keep using the phone like I used to, everything is still working very well and still love the phone the way it is.
Mine is in my pocket at work the entire day other then pulling it out for texts, email and web surfing. Had it over a month now and no bending issues. I have a MIME Ghost Glass and a Spigen Rugged Armor case on it within 3 days of getting the phone. Sorry that you've had issues. I do have large pockets (khaki shorts) so there is no stress on my phone in that sense and never put my phone in my back pocket.
Eric214 said:
Mine is in my pocket at work the entire day other then pulling it out for texts, email and web surfing. Had it over a month now and no bending issues. I have a MIME Ghost Glass and a Spigen Rugged Armor case on it within 3 days of getting the phone. Sorry that you've had issues. I do have large pockets (khaki shorts) so there is no stress on my phone in that sense and never put my phone in my back pocket.
Click to expand...
Click to collapse
This is a great point; tight pockets will do this (almost too big of a phone anyways for more fitted pant).
Although I know some of us may have to, I have never put a phone in my back pants pocket. On occasion I will put them in my front pocket but then I don't wear skin-tight clothes. I tend to wear button-down or casual shirts with a front top pocket which suits me well.
Sent from my SM-G935V using Tapatalk
I've had mine since the first week of December. I never use a case and always carry it in my left pocket. It's still straight as the day I bought it. Does not wobble. I don't know why mine is not affected but I am sure there a lot that don't have bending. At this point in my ownership though I have seen enough reports of bending to say that it definitely is a risk of buying the 6p. Get Nexus protect or squaretrade or whatever to cover yourself. Or just wait and see what HTC makes this year.
Gizmoe said:
I've had mine since the first week of December. I never use a case and always carry it in my left pocket. It's still straight as the day I bought it. Does not wobble. I don't know why mine is not affected but I am sure there a lot that don't have bending. At this point in my ownership though I have seen enough reports of bending to say that it definitely is a risk of buying the 6p. Get Nexus protect or squaretrade or whatever to cover yourself. Or just wait and see what HTC makes this year.
Click to expand...
Click to collapse
Another great point. Which case do you use?
Mine was bent when I got it, the replacement was as well. 6P 128GB black
Bluemgt06 said:
Mine was bent when I got it, the replacement was as well. 6P 128GB black
Click to expand...
Click to collapse
Wow I've gone through 4 units but due to the pink screen hue issue. No bent ones so far and I always had a case on them.
Sent from my Nexus 6P using Tapatalk
Bluemgt06 said:
Mine was bent when I got it, the replacement was as well. 6P 128GB black
Click to expand...
Click to collapse
Wow! How long ago and what was your ultimate outcome?
markwebb said:
Wow I've gone through 4 units but due to the pink screen hue issue. No bent ones so far and I always had a case on them.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Sheesh! I'm hoping that by ordering one with a later build date, these challenges w/quality control are not a factor.
Is your current unit good now? What is the build date?
11/13 is my build date but I have another new one on order since best buy and other retailers are selling with $75 discounts so will be curious if a later build date arrives. If it doesn't have a date later than mid December, then we know this sale is intended to move out old inventory.
Sent from my Nexus 6P using Tapatalk
markwebb said:
11/13 is my build date but I have another new one on order since best buy and other retailers are selling with $75 discounts so will be curious if a later build date arrives. If it doesn't have a date later than mid December, then we know this sale is intended to move out old inventory.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Interesting point, I was thinking the same and perhaps a gold model might be the best chance at getting a later build date...
3's&7's said:
Interesting point, I was thinking the same and perhaps a gold model might be the best chance at getting a later build date...
Click to expand...
Click to collapse
I was thinking the same but the gold model was not in stock for the 64gb at best buy (ugh now I see it back in stock!): my prior models were silver so I chose graphite this time.
Sent from my Nexus 6P using Tapatalk
markwebb said:
11/13 is my build date but I have another new one on order since best buy and other retailers are selling with $75 discounts so will be curious if a later build date arrives. If it doesn't have a date later than mid December, then we know this sale is intended to move out old inventory.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
markwebb said:
I was thinking the same but the gold model was not in stock for the 64gb at best buy (ugh now I see it back in stock!): my prior models were silver so I chose graphite this time.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
LOL, same here was just checking on it too
I believe this sale is running for s few weeks and best buy is good with returns: I could order a gold one to compare and return one if not both! Lol
EDIT: I did. So let's see which is the better!
Luckily Best Buy is 2 miles away with easy on/off from highway.
I'll also report on any bent issues for those who are curious/worried.
Sent from my Nexus 6P using Tapatalk
Guess I'm lucky. I bought a 32GB Graphite 6p soon after they came out from Google and paid $450 usd and put my thin little Spigen case on and a no glare screen protector on day 1 and I have a perfect device. I've flashed it about 400 times and have no color issues or bending whatsoever. I don't wear tight jeans but not baggy either but I do keep my device laying on my desk at work and when I drive I throw it in the dash mount. I keep it out of my pocket when I can because of reading reports of bending.. So far all has been fine. This is RedDoggie from the Gulf Coast, out. (CB radio static sounds in background.) ?
Sent from my Nexus 6P using Tapatalk
Has anyone tried returning their devices to huawei for a replacement?
zmeflyby said:
Has anyone tried returning their devices to huawei for a replacement?
Click to expand...
Click to collapse
My devices were returned to Google directly since they were purchased from them. Fortunately, it was in the time period between Black Friday and Xmas where they offered extended return periods until almost the end of January, so I lucked out, and had a month or more to make decisions.
With Best Buy, I will have 14 days to make a decision but now that I know what to look for, determination is now limited to a few days if not a few hours!
This is now my 3rd replacement which is due tomorrow, the first had charging issues, the second crashing apps and charging issues, the third after about 7 days use this horrible bright white line just appeared on the screen out of nowhere today, i'm now expecting my fourth replacement tomorrow, i'm about to give up on the XL if this next one isn't right, I've never had to send a new phone back at all, here's some examples.
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
Ady1976 said:
This is now my 3rd replacement which is due tomorrow, the first had charging issues, the second crashing apps and charging issues, the third after about 7 days use this horrible bright white line just appeared on the screen out of nowhere today, i'm now expecting my fourth replacement tomorrow, i'm about to give up on the XL if this next one isn't right, I've never had to send a new phone back at all, here's some examples.
Click to expand...
Click to collapse
That's a bummer. I had issues with my Nexus 6P and Google was very good about making sure things were right. Even after two years they gave me a full refund.
Fortunately, I haven't had any problems with my Pixel XL 2
browniegirl said:
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
I'm starting to lose hope, even if i did get what seemed to be a good one that lasted a few months who knows when these lines might appear again out of nowhere, I really didn't want to have to deal with this constant rma cycle, I'm wasting so much time keep setting a new device up it's demoralising.
jasondowning85 said:
That's a bummer. I had issues with my Nexus 6P and Google was very good about making sure things were right. Even after two years they gave me a full refund.
Fortunately, I haven't had any problems with my Pixel XL 2
Click to expand...
Click to collapse
That's one device i never had an issue with the 6p loved it, Google do seem to be dealing effectively by keep sending me a new one but if they run out of stock and i still can't get a fault free device I'm going to have to ask for a refund
Ady1976 said:
That's one device i never had an issue with the 6p loved it, Google do seem to be dealing effectively by keep sending me a new one but if they run out of stock and i still can't get a fault free device I'm going to have to ask for a refund
Click to expand...
Click to collapse
Are they sending you refurb units or new? If refurbs, I would demand a new one. It's a $1,000 phone and no more than 6 months old?
jasondowning85 said:
Are they sending you refurb units or new? If refurbs, I would demand a new one. It's a $1,000 phone and no more than 6 months old?
Click to expand...
Click to collapse
it's a new one they're sending, i'm concerned as to what is the time frame I've got before I can say just give me a full refund as it's not fit for use ?
browniegirl said:
I'm on phone #8, welcome to the club. Had to pick up another device to deal with my sanity being almost gone dealing with rma's
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
Phone 7 here but it is perfect months in now!
Ady1976 said:
it's a new one they're sending, i'm concerned as to what is the time frame I've got before I can say just give me a full refund as it's not fit for use ?
Click to expand...
Click to collapse
It depends upon the area, if they have refurbs your getting a refurb. Even the new is a "new" in a refurb box. Also, they won't give you a refund.
Sent from my SM-G965U using Tapatalk
I can't believe so many people have had to swap so many times. I'm 5 months in with phone #1 and no issues at all.
browniegirl said:
It depends upon the area, if they have refurbs your getting a refurb. Even the new is a "new" in a refurb box. Also, they won't give you a refund.
Sent from my SM-G965U using Tapatalk
Click to expand...
Click to collapse
No these are brand new sealed, I'm in the uk, they said it's not a service centre repair or refurb as it was purchased from the Google store, incidentally the first 2 i had over the course since nov when i pre ordered none of them had any issues with the screen, just this later batch of mine which was manufactured on the 16th nov shipped on the 20th.
jimv1983 said:
I can't believe so many people have had to swap so many times. I'm 5 months in with phone #1 and no issues at all.
Click to expand...
Click to collapse
I'll be honest mate I've never had to rma a single phone I've purchased over the last 10 years + this is a first, I've been unlucky it seems, although it also seems I'm not alone.
Just to update on this I watched this video https://youtu.be/upLTjUzrRxw a similar issue to him excep he didn't have the line until he pressed a certain part of the screen, I've now been able to remove the line by pressing a certain part of the screen near the bottom near the home button, it has now vanished, i can get it to reappear briefly by pressing the screen again in a certain area, but now it's off, I've told Google if it arrives back to them like this don't think there is nothing wrong with it, there must be some short or damaged connection behind the screen somewhere, I'm still keeping the new one which arrives today.
Facing the same issue
Even I had this experience. But in my case the bright white line was on the left of the phone. I'll let you know that my phone's screen has been cracked since the last 9 months and it had been working perfectly fine until one afternoon when I kept it in my bag and it had the thick line on it. I cannot diagnose if it's a software or hardware issue. I'm going for a screen replacement. But in the meantime can anyone help me to know if it is a software or hardware issue?
Namanv said:
Even I had this experience. But in my case the bright white line was on the left of the phone. I'll let you know that my phone's screen has been cracked since the last 9 months and it had been working perfectly fine until one afternoon when I kept it in my bag and it had the thick line on it. I cannot diagnose if it's a software or hardware issue. I'm going for a screen replacement. But in the meantime can anyone help me to know if it is a software or hardware issue?
Click to expand...
Click to collapse
My replacement which I've had for nearly a year now is perfect and defect free, whites are white like they should be and no hardware defects, I'm sorry to say it sounds like a hardware issue, if you can firmly press all parts if the screen and sometimes it disappears it's a connection issue but it's very difficult to pin point where the exact loose connection is, if your getting a new and digitizer that may remove the issue.
I can press all parts of the screen perfectly..even where the line is located. Thats what made me think that it is a software bug. Also the line is far brighter than even the highest brightness settings on the phone. I'll have it replaced and I will respond here soon
Namanv said:
I can press all parts of the screen perfectly..even where the line is located. Thats what made me think that it is a software bug. Also the line is far brighter than even the highest brightness settings on the phone. I'll have it replaced and I will respond here soon
Click to expand...
Click to collapse
Yes that's how mine was the line was extremely bright like that pixel line was on full brightness, no problem, loving the pixel 2 xl my best phone so far, will upgrade to the 4 xl if they get rid of that fugly notch on the 3 xl, Good luck with your screen mate.