Related
I ordered a device from Currys UK last week however it had the screen raise issue so I got a refund on it.
Decided to order with Tesco for collection @ store tomorrow. I'm just wondering has anyone had one from Tesco and the device has been totally perfect?
Cheers
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
the0ldman said:
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
You have no screen separation at all?
I received my nexus from Tesco on Saturday morning and can say mine is perfect. Checked all the "common" issues and my device shows no signs of them! I hope yours is the same!
The only issue I had was the cancellation of my first order due to stock running out...glad I ordered again the day after, I love it
I got mine last friday. I have one dead pixel I noticed today. I did notice a slight screen seperation too but that wasn't a big deal.
The dead pixel however, is annoying. I may return it for a new one.
I ordered from Tesco and have screen separation (screen lifted on the left side and make clicking noise). Which for some strange reason seems to have sorted itself since I pushed it back down after watching a movie. But i still rang, they have a replacement coming for me tomorrow and I simply give the courier my old device.
Mine is perfect from tesco, screen OK, display ok. rooted and running tablet mode without changing the dpi.
Sent from my Nexus 7 using xda premium
JPop360 said:
I ordered from Tesco and have screen separation (screen lifted on the left side and make clicking noise). Which for some strange reason seems to have sorted itself since I pushed it back down after watching a movie. But i still rang, they have a replacement coming for me tomorrow and I simply give the courier my old device.
Click to expand...
Click to collapse
Do they have to put a hold on your credit card like Google do?
Cheers
cined said:
Do they have to put a hold on your credit card like Google do?
Cheers
Click to expand...
Click to collapse
I paid via debit card, but no hold/charge and no questions asked apart from my order number .
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Collected mine on Friday from Tesco and everything perfect, very happy with it
Sent from my GT-I9300 using Tapatalk 2
the0ldman said:
1 dead pixel but that's it. And I can't notice it unless I run the dead pixel test app. My wife called me sad for even testing it
Very happy with it. Got £10 off, quidco and double club card points. Cash back.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Request a new device dude, you didn't pay for one dead pixel. More could follow down the road, you never know.
Korv said:
I got mine last friday. I have one dead pixel I noticed today. I did notice a slight screen seperation too but that wasn't a big deal.
The dead pixel however, is annoying. I may return it for a new one.
Click to expand...
Click to collapse
Why would this even be a question? Request a new device dude, dead pixels AND screen seperation? You've got to be kidding me!
JPop360 said:
I paid via debit card, but no hold/charge and no questions asked apart from my order number .
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
That's legit dude!
I had minor screen lift on left side, fixed by loosening and tightening down the screws, back comes off so easily.
Sent from my Galaxy Nexus using xda premium
nitrox1 said:
I had minor screen lift on left side, fixed by loosening and tightening down the screws, back comes off so easily.
Can't complain at virtual price of £156
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I think i will be ordering from Tesco instead of PC World/currys if the standard of their units seems to be good. I will be ordering from Tesco Direct though, too lazy to go and get it
Just received my replacement and it has screen lift straight out the box. Also the courier said he didn't have to paper work to take my old device back . So now I have 2 devices both with manufacturing errors, time to ring up Tesco again
Picked up my 7 yesterday.One very happy owner.
No dead pixels whatsoever.
No screen lift,but if I press really hard on left side,a very slight creak is heard.
I didn't even notice it until I tried to press on the left side.
Don't think it will be a problem but,if it gets worse,I'll use my 12 month guarantee.
Two issues...
-Faint ghosting, not as bad as some people have had though.
-Screen lift, but it's a tiny amount.
In both cases I can cope with how it is right now, but am concerned one or the other will get worse. Obviously returns are easier in the first 28 days due to the no quibble returns policy.
Maybe I should just be happy that everything else appears to work.
I just received my beautiful white N7100 and I purchased through Amazon Prime with Bluetekusa as the seller and I noticed that the box has NO seals on it like I have seen on almost every single unboxing and there was a fingerprint on the screen underneath the screen protector which is why I know that it has been opened... I did receive a US adapter inside the box but I think that they should be sealed and supply that as an external addition IMO... I am just really cautious when it comes to spending $700 on a phone that I have no idea where it came from and it has been opened...But, I am going to keep it and make sure it works correctly because I have been saving up for quite awhile and don't just wanna turn around and ship it right back.. Also, what kind of warranties are offered in the US for a phone like this (if any) cause I would like to be protected from at least mechanical failures... Thanks for any info or suggestions in advance!!
That sucks mate, of course it's always best get sealed box so that you surely know it is brandnew, but if there isn't any hairscratch and it's flawless phone then there's nothing to worry about.
Use display tester from market to see the display is perfect.
Sent from my GT-N7100 using xda premium
Be careful with the dodgy sellers on amazon. I never buy from third party sellers because of reasons such as this.
Sent from my GT-N7100 using xda app
What a strange story. There was another guy who got a note 2 in my country. With all the seals intact. However it was rooted and flashed with a custom kernel! Weird! I guess you can fake the seals.
His story:
vaud27 said:
hi. this is my first time posting on xda. i bought 2 galaxy note 2 from gray market(ghills) for me and for my sister. i checked the seals before opening the box. everything is fine and i bought the 2 note after checking it. when i got home i checked everything again and i see that my note 2 is already rooted. it has an app called supersu and i check the custom binary download and it says yes and the system status is also custom instead of official. i checked the other note but it is fine. i texted the owner of the shop where i bought the note and he told me that it is impossible for them to fake the seal of the box. he's also my 'suki' so i am confident in dealing with him. do you think they can fake the seal of the box and gave me a second hand unit? the unit is good as bnew in appearance. it has no dent or hairline scratches. the plastic in the back and in the front where also there when we open the box. even the charger, battery and the headset where still in the plastic just like the other note that i bought and everything is clean.
Click to expand...
Click to collapse
Sent from my GT-N7100 using Tapatalk 2
Jobiza said:
That sucks mate, of course it's always best get sealed box so that you surely know it is brandnew, but if there isn't any hairscratch and it's flawless phone then there's nothing to worry about.
Use display tester from market to see the display is perfect.
Sent from my GT-N7100 using xda premium
Click to expand...
Click to collapse
Fokas. said:
Be careful with the dodgy sellers on amazon. I never buy from third party sellers because of reasons such as this.
Sent from my GT-N7100 using xda app
Click to expand...
Click to collapse
prinzhernan said:
What a strange story. There was another guy who got a note 2 in my country. With all the seals intact. However it was rooted and flashed with a custom kernel! Weird! I guess you can fake the seals.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
Ya I am probably over reacting but I am going to start testing it out in about an hour after the battery is fully charged and then I will know for sure if it's a keeper or not... I just have NEVER seen a box like mine on ANY unboxing video with no seals... Usually they have 3 seals... I purchased mine through Amazon Prime so I will have no problems returning it and getting a full refund if necessary... If I root this and install a custom recovery and rom can I get it back to factory state if I find it has problems within the first 30 days?? Cause that's what I had planned anyways and I did call Squaretrade and they said that they could not provide a warranty for my item... Kinda sucks! Any other options guys? Thanks!
shojus said:
Ya I am probably over reacting but I am going to start testing it out in about an hour after the battery is fully charged and then I will know for sure if it's a keeper or not... I just have NEVER seen a box like mine on ANY unboxing video with no seals... Usually they have 3 seals... I purchased mine through Amazon Prime so I will have no problems returning it and getting a full refund if necessary... If I root this and install a custom recovery and rom can I get it back to factory state if I find it has problems within the first 30 days?? Cause that's what I had planned anyways and I did call Squaretrade and they said that they could not provide a warranty for my item... Kinda sucks! Any other options guys? Thanks!
Click to expand...
Click to collapse
Why could they not provide warranty? You got it without warranty? I would return it if I could but it all boils down to you. Hope your phone is okay. *crosses fingers*
Sent from my GT-N7100 using Tapatalk 2
prinzhernan said:
Why could they not provide warranty? You got it without warranty? I would return it if I could but it all boils down to you. Hope your phone is okay. *crosses fingers*
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
I live in the US and it's an International phone so I guess Squaretrade says that it has to have a US warranty to be covered... Sucks!
I dont know if it would be possible to remove the seals without scratching the box.
Sent from my GT-N7100 using Tapatalk 2
3rd party resellers on Amazon are generally sketchy. I'd get from Newegg or wait on Amazon themselves to sell it direct. Too many shenanigans with resellers. They are generally shady people.
Nutsonfire said:
I dont know if it would be possible to remove the seals without scratching the box.
Sent from my GT-N7100 using Tapatalk 2
Click to expand...
Click to collapse
I know that is exactly what I thought... I did find out it is from Trinidad and Tobago area with the country code and it appears to be working fine except it says I'm roaming on T-mobile? Something to do with the APN I imagine... But it definitely did not have seals like all of the others I have seen... I plugged into Kies and upgraded to the latest OTA and I'm good I believe... :good:
shojus said:
I know that is exactly what I thought... I did find out it is from Trinidad and Tobago area with the country code and it appears to be working fine except it says I'm roaming on T-mobile? Something to do with the APN I imagine... But it definitely did not have seals like all of the others I have seen... I plugged into Kies and upgraded to the latest OTA and I'm good I believe... :good:
Click to expand...
Click to collapse
Roaming on t mobile? Weird. I guess just factory reset or flash a clean unbranded stock rom.
Sent from my GT-N7100 using Tapatalk 2
i bought from a guy never-msrp on ebay. which i bought phones from before. he thought he could get one up on me.. there was a double seal on the box over the original samsung seals! which wasnt put on perfect. so i assume these seal are easy to get if you can get phones in bulk. there was finger prints on the back cover. nick on the top. and finger print on the lense. opened a claim right away on ebay and won. send it back :good::good: should never have to pay that much and get a open product. thats bs
daddioj said:
i bought from a guy never-msrp on ebay. which i bought phones from before. he thought he could get one up on me.. there was a double seal on the box over the original samsung seals! which wasnt put on perfect. so i assume these seal are easy to get if you can get phones in bulk. there was finger prints on the back cover. nick on the top. and finger print on the lense. opened a claim right away on ebay and won. send it back :good::good: should never have to pay that much and get a open product. thats bs
Click to expand...
Click to collapse
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
ericshmerick said:
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
Click to expand...
Click to collapse
I guess in his case there was deceit involved as his phone had a nick on the top. I don't know how that could happen if your only intent was to put a charger in.
Sent from my GT-N7100 using Tapatalk 2
ericshmerick said:
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
Click to expand...
Click to collapse
no there is no reason to open the box to put the charger in. you put it in the shipping box like a normal person. not open up someones brandnew phone. 100% feedback not there to scam anyone. first time i even opened up a case on anyone. i got my money back and he got his used scratched phone back. i'm glad your fond of 700 dollar used products because i am sure as hell not. and his newly feedback shows other buys saying openbox now. so i'm not the only one
even if they were opened to put a "charger" in state this in the auction number one. and number 2 dont try to reseal the box.
oh and btw hows this for resealing? didnt even try to do a good job lmao look at the double seal. i took this to send to paypal
http://i47.tinypic.com/2zzry2v.jpg
if the phone looks new and it had the sticker on the front of the screen, who cares if the box was opened.
Everytime a new device comes out, peoples OCD levels goes up.
daddioj said:
no there is no reason to open the box to put the charger in. you put it in the shipping box like a normal person. not open up someones brandnew phone. 100% feedback not there to scam anyone. first time i even opened up a case on anyone. i got my money back and he got his used scratched phone back. i'm glad your fond of 700 dollar used products because i am sure as hell not. and his newly feedback shows other buys saying openbox now. so i'm not the only one
even if they were opened to put a "charger" in state this in the auction number one. and number 2 dont try to reseal the box.
oh and btw hows this for resealing? didnt even try to do a good job lmao look at the double seal. i took this to send to paypal
http://i47.tinypic.com/2zzry2v.jpg
Click to expand...
Click to collapse
Damn dude, chill out. You got your money back. Move on.
shook187 said:
if the phone looks new and it had the sticker on the front of the screen, who cares if the box was opened.
Everytime a new device comes out, peoples OCD levels goes up.
Click to expand...
Click to collapse
new phone to the market. i want it sealed. and now that you bring up the sticker, the one that goes on the back battery cover fell right off because of dirt. it has nothing to do with OCD. product used. scratches. why should we have to pay full price for it. if you bought a new car and before you got in it. the dealer put a scratch in it would you still take it? lol
---------- Post added at 03:11 AM ---------- Previous post was at 03:10 AM ----------
ericshmerick said:
Damn dude, chill out. You got your money back. Move on.
Click to expand...
Click to collapse
i'm chill. just responding to what others post. you chill.
This is why you buy from a reputable seller (i.e. Newegg). As if "never-msrp" isn't shady enough. Lesson learned, right?
Anyway, glad you got your money back. Not into getting into an idiotic comment war with you. Have a good one and better luck next time.
ericshmerick said:
This is why you buy from a reputable seller (i.e. Newegg). As if "never-msrp" isn't shady enough. Lesson learned, right?
Click to expand...
Click to collapse
? newegg? your joking right. there shipping is a joke. always smashed boxes lol. and 2 peanuts in the box. to protect the product. lets not get started on them ha ha :good:
Lg sent my nexus 4 back from repair. They were supposed to replace the screen but never did. Upon receiving the package I noticed those expletives didn't even put the screws back! There are just holes in the bottom. I called to complain but it seems my only option is to send it back in. I don't want those people anywhere near my phone again.
I tried finding the screws online but no real luck. I've no clue as to their exact spec. Only know they are t5 5.2mm torx screws. Can someone help me out? Any ideas where to get a couple... Or have a broken phone they want to sell the screws?
Sent from my often RMA'd Nexus 4, So that I can use the one I'm using now when I get the 6th and hopefully final one.
Why don't you ask LG to send you some screws?
Sent from my Nexus 4 using xda premium
http://www.impactcomputers.com/922-9691.html (package of 5)
like this?
Maybe LG is trolling you for so many RMA's? :sly:
Sent from my Nexus 7 using Tapatalk HD
how about this ebay item (#290843305530) + screwdrivers!
http://www.ebay.co.uk/itm/Fascia-Ho...K_Replacement_Parts_Tools&hash=item43b79ca63a
El Daddy said:
Maybe LG is trolling you for so many RMA's? :sly:
Sent from my Nexus 7 using Tapatalk HD
Click to expand...
Click to collapse
one can only hope.... cause karma's a real *****.
after 5 rmas what makes you think you will be happy with the 6th one? im surprised that these companies let customers exchange their phones this much, there should be a limit then just full refund.
neotekz said:
after 5 rmas what makes you think you will be happy with the 6th one? im surprised that these companies let customers exchange their phones this much, there should be a limit then just full refund.
Click to expand...
Click to collapse
+1 What's the chances one person gets 5 defective phones?
Sent from my Nexus 4 using xda premium
I have mine since the first batch. No problems at all. You must be the pickiest person in the world. On your 6 nexus rma? Damn. By the third one u shoulda asked for a refund.
Sent from my Nexus 4 using xda premium
americasteam said:
+1 What's the chances one person gets 5 defective phones?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
+1. infinitessimal IMO.
theabsurdman said:
+1. infinitessimal IMO.
Click to expand...
Click to collapse
Wow... lots of hate. I want the phone, so that's why I have so many RMA's. I wanted the cycle to end so I sent it for repair instead. phone came back with no work done but missing the screws on the bottom. Call it karma if you want, but if you think I like going through the play store and dealing with them and their issues and shipping phones back and receiving "new" phones with glue spots, scratched screens, and dead pixels then I must just be a masochist. Am I picky? Sure I am, but other than the phone that would heat up like crazy and reboot multiple times per day despite factory reset, reflashing stock image, etc, all of the issues were screen related. You spend the vast majority of the time on the phone looking at a screen. Plus, this is a nexus... refund... what else is there out there for new hardware, unlocked, stock, etc? I would have paid $700 outright for the thing if google was charging that much, but I expect the phone to have a screen that's defect free.
This isn't something new with nexus/play store devices. Check out the threads on the Nexus 10 regarding screen, and case issues and the exchanges. People are getting devices marked as new with broken seals. I've found with every Nexus (except the Galaxy Nexus) I've purchased, if you get a great one from the start then awesome. However, if you happen to get a dud, you will spend some time trying to get one that's defect free through the RMA process.
For the few that posted some links, thanks, but though they are torx screws of the approximate size, they aren't the exact screws. Seems no one save for the manufacturer sells these. After about 3 hours on the phone in total with LG, they are supposed to send me 2 but they said it would take 9 days to ship. I guess they have to order it from Korea.
I had and lg g2x that I replaced about 6 times before I gave up. I was not being picky, the phones were not functioning correctly. You pay for a defect free device so expect one. At least you are getting the screws sent.
Sent from my Nexus 4 using xda premium
I hate to resurrect an old thread, but I guess you just got screwed by LG - pun totally intended :laugh: Sorry, it just had to be said.
On that note, rather than RMA'ing my N4 for a defective screen (well, it sure cracked pretty easily!), I just ordered a replacement front assembly and intend to do the repair myself. Hopefully it arrives this week, because I really miss my Nexus!! If I was planning on spending $600 on a phone, I would've went with an Optimus G or Xperia Z, but I figured I could save a few bucks by going Nexus, and the developer support around here is bar-none! Alas, with this replacement screen, I spent that much anyway... Still ticked off about it, but what can ya do...
So, since it's been a couple months, how about a status update. Did you get the screws? Another device? Are you happy yet? Please, do share.
I'm pretty sure he got the screws from the last time I talked to him.
And to those hating on him are u kidding me. He paid for a fully functional phone and that's what he deserved. He did nothing that I wouldn't have done and he had some pretty defective phones trust me. So before judging know the whole story because like someone said on this thread "karmas a b*tch".
Sent by my Kitteh he chews on muffins on my Sexy Nexi 4 using Tapatalk
americasteam said:
+1 What's the chances one person gets 5 defective phones?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Jayrod wasn't and isn't being picky, I've seen pics of the defective n4's and let me tell you, they were very defective! It happens, he didn't want to keep playing the rma game, but he paid for a defective free device. None of the phones he was sent I would keep if they were given to me. Nobody likes to have money on their credit cards tied up, do you know how much money was on hold for those devices? A lot. Not that he cared about that, but keep that in mind when making remarks. These phones weren't sent to him without some sort of hold. Who would go through that for something miniscule?
Sent from my GT-N7000 using Tapatalk 2
Yeah, I completely agree with those statements. I'd hate to be in a situation like that, especially considering my "credit card" is actually a debit card with Visa, so those "holds" would be on my real money. It's bad enough I barely went 5 days with my Nexus before the screen broke, but to RMA a device 5 times is a little ridiculous - not necessarily for Jayrod's part, but the fact that he's had so many problems for something he should have had defect-free in the first place. After the first 2 RMA's, someone at Google and/or LG should have personally inspected the third device to absolutely be sure with 110% certainty that it was perfect. OK, so I made a little joke earlier, but I really do feel for the guy. The quality control issues have been nuts, and hearing stories like this makes me wish he would just be given a free N4 just for all the trouble! For all that and then getting back an unfixed phone with missing screws is just unforgivable. I could understand his frustration and just wanting what he paid good money for! Which is why I now hope he's finally got a good one.
At this time I thought this was corrected.. I am quite Annoyed when picking up on my right hand. Its on the right at the back when facing screen.
Anyone gets really solid and not crreaking? I want to return and get another one. But if all N10 is doing like this I might keep it this way.
ad78 said:
At this time I thought this was corrected.. I am quite Annoyed when picking up on my right hand. Its on the right at the back when facing screen.
Anyone gets really solid and not crreaking? I want to return and get another one. But if all N10 is doing like this I might keep it this way.
Click to expand...
Click to collapse
I bought mine during the initial release and have no noticeable creaking.
ad78 said:
At this time I thought this was corrected.. I am quite Annoyed when picking up on my right hand. Its on the right at the back when facing screen.
Anyone gets really solid and not crreaking? I want to return and get another one. But if all N10 is doing like this I might keep it this way.
Click to expand...
Click to collapse
I can confirm that mine does not creak. Bought it somewhere around launch from Play Store.
I have no creaking. Bought in April.
I used to have the og Samsung tab 10.1, and it creaked. Could be something to do with how Samsung glues the backs to the batteries.
Sent from my Nexus 10 using Tapatalk HD
Mine is from March, and no creak here either.
Sent from my Nexus 10 using Tapatalk 2
and yeaoord
problem resolved it boots rooted and emulates yay now for crash bandicoot!
kamedende said:
problem resolved it boots rooted and emulates yay now for crash bandicoot!
Click to expand...
Click to collapse
Second thread you have posted incorrectly in. Make sure you click on the right link when replying. Especially when you are looking for help like your other thread.
its going back today, good thing i bought it from staples. there is no restocking fee
Gausselimination said:
I have no creaking. Bought in April.
I used to have the og Samsung tab 10.1, and it creaked. Could be something to do with how Samsung glues the backs to the batteries.
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
The back doesnt get glued to the battery.
returned earlier and they dont have stocks. i went to samsclub and picked one. it has the old batch compare to staples. no creaks but boy the light bleed is very noticeable on lower right corner..
i dont know what to say now...
Bought mine two weeks ago and it creaks.
Went back to samsclub and did the exchange. This time I have this serial number R32D30130JP and it came with 4.2.2
Looks good to me
Hey guys,
I previously had a black 16GB Nexus 4 that was perfect in terms of build quality. I switched to the white 16GB version when that came out, and am having some problems with my device. The biggest issue is that there's a dark vertical line running down the left hand side of the screen (attached picture). The phone is also creaky on all four corners of the device when I press down on it. Also, on the left side of the phone, one of the clips isn't properly seated and you can see a bit of a gap. Is this something that Google will replace my device for? The screen defect is pretty annoying. Anyone have experience with Google's RMA process? I can't be without a phone... How much money do they put a hold on your credit card for if you do an advance RMA (cross ship)? Thanks for your help.
Sent from my Nexus 4 using Tapatalk 4 Beta
I would RMA it. They cover it.
Full price is held on card.
Thanks for reply. I think I'll definitely be RMAing it. I just hope they kept some extra white models for RMA purposes, because I believe the white has been sold out on the Google Play store
Sent from my Nexus 4
Just ask them when you call in for the RMA. If they don't , get a refund.
Just so u guys know the process. I called in and explained issue. He walked me thru some basic troubleshooting. Last thing he wanted me to do was a factory reset. So he emailed me instructions how to do it and told me to call/email back if the factory reset fixed it. If it didn't fix it, he would have the device replaced. So I emailed him back after I did the factory reset (even tho I knew it wouldnt fix anything) telling him it didn't fix the issue. He then emailed back saying he was forwarding my case to a specialist who would help get me a replacement device. Waiting to hear from the specialist now. Should hear something by tomorrow. If they're out of the white model nexus 4's, I wonder if I can get them to upgrade me to the HTC One or Galaxy S 4 Google Play Editions (since their both white)... Hey, a man came dream right? I'll be documenting the RMA process in the thread for the benefit of others in the future.
Sent from my Nexus 4 using Tapatalk 4 Beta
You can never know, maybe they will upgrade it for free. good luck, and thanks for sharing the procedure with us.
My screen died, first it wouldn't respond to touch and before I could factory reset the whole phone died, can't get to fastboot and it isn't recognized in adb. My new phone will be here Monday and I don't know if they will go good on the warranty as the defective one has an unlocked bootloader and a custom recovery on it. Only time will tell! I'll let you guys know when the dust settles. As for the dark line on your screen, I bought a TV that had the same thing and they had to replace it..I think they said it was the display monitor that had went.
sent from my N7 :smokin:
Received my prepaid shipping label to ship my phone back to Google. Strangely, I didn't request an advance RMA, but they put in for an advance RMA anyway, so I had to give my credit card which they put an authorization for the full amount of the phone. What if I didn't have the money? Whatever happened to doing a *normal* RMA? Where they wait to receive the defective item, inspect it, and then send the replacement device, no credit cards needed. So I don't like that they give no option except advance RMA. Not everyone has an extra $350 laying around.
Another point of concern. It said in the RMA instructions to keep the charger that came with the phone because the replacement phone doesn't come with a charger. I emailed them back about this and asked why the new phone doesn't come with a charger, because NEW phones come with chargers. I asked so I could make sure that I'd be receiving a new phone. That would be a bunch of crap if they hold your credit card for $350+ and send you a refurb phone.
Looks like they still have white Nexus 4's in stock for RMA purposes. It stated on the RMA page "16GB white nexus 4 with bumper". So much for lucking out and having them upgrade me hehe.
I'll keep updating as more information becomes available.
Sent from my Nexus 4 using Tapatalk 4 Beta
Very strange..I specifically asked about refurbished devices in our emails back and forth and they assured me that they only send out new devices. I also emailed them about the charger and was told to return my old one as I would be getting a new one as well? I hope for our sake that what they told me was true..mine will be here tomorrow 07/29/13. I'll report back when I receive it.
sent from my N7 :smokin:
I have yet to receive a reply to my email asking why I shouldn't return my charger, since new devices come with them. Good to hear that you got a reply saying to return the charger because you'd be getting a new one. I think what might be going on is that what they send is simply a boilerplate copy/paste email. All signs *seem* to point to us getting new devices. I wonder if we'll be getting new bumper cases as well? Did you return the bumper with your phone?
Sent from my Nexus 4 using Tapatalk 4 Beta
No, I kept my bumper as I'm sure they won't replace it..lucky I ordered two sets of best skins screen protectors as well because I doubt they would reimburse you for that either
sent from my N7 :smokin:
Got my delivery everything looks new to me including the charger. I don't think it's the latest version, my old one was a 301k and my new one is a 303k but as long as it works I'll be happy. Good luck with yours. Chive on!
sent from my N7 :smokin:
Got my replacement. It's a new device and thankfully it has no screen flaws or creaking. It's a white Nexus 4, so it's a 305K just like my last one. Cheers guys!
Sent from my Nexus 4 using Tapatalk 4 Beta
Also want to add they sent me a new bumper as well.
Sent from my Nexus 4 using Tapatalk 4 Beta
Guess what... Replacement device has developed the same grey vertical line (left hand side) issue. After further research, seems many others are experiencing this issue. I doubt another RMA will fix it, as I'm starting to believe it's a characteristic/defect of the phone/display's design.
Sent from my Nexus 4 using Tapatalk 4
hey, i finally found someone able to post a picture of this. i had the same issue with my n4 bought in december, i noticed, called google, got a new replacement device for free and guess what? that bloody line was still there! now i'm just keeping this replacement device with (once again) the line and..i guess i'll just live with it!
Doesn't that make you mad? I really like the phone, I just am really sensitive to screen flaws. I emailed Google to see if I can pay the difference for a GS4 Google Play Edition.
Sent from my Nexus 4 using Tapatalk 4
Update: Google granted RMA for the replacement device they sent me that had the same issue (read above). Just waiting now for a "specialist" (just like last time) to send me a prepaid shipping label.
Sent from my Nexus 4 using Tapatalk 4
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
riyoshadqi said:
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I've found no way to fix it. It's definitely a hardware issue. Mine have gotten worse over time. I just sold the last replacement one Google sent me without even opening it. Got a Nexus 5 and crossing my fingers but haven't had any issues with it
Sent from my Nexus 5