Database Users

Things to check when my google nexus 7 arrives to make sure everything is fine in it?

Hya,
I'm new on here , so please be easy on me with my question :angel: . I recently purchased Google nexus 7 tablet from some local website who asks the customers to report any defect with in one day, only then they will ship new product :crying: , So I'll get one day for checking . Since Google hasn't launched Google nexus 7 tablet here (India) officially, so I'm getting the imported one, website support peoples even ain't aware of how to get warranty if product gets turned in to black box .
I saw some q/a here and I found many peoples having problem with product (related hardware ones) . I'd be thankful if you guys could list some basic things to check pertaining to hardware of product to make sure everything is fine

Hi, I'm on my 5th replacement and everyone had a different fault!
First you want to check round the edge of the screen to make sure the glass is flush with the case and not raised up so you can push it down with your finger, If anywhere the problem is normally down the left side. (DON'T TRY TO REPAIR IT YOURSELF WITH THE SCREW FIX TUTORIALS!) In most cases the fix is just temporary and the problem returns. This is a defect!
The next thing you want to do is check for dead pixels & white light bleed out around the edge of the screen. This app is perfect for the job.
https://play.google.com/store/apps/details?id=net.ujacha.deadpixel
Next you want to check the speakers by cranking them up to 100% and play several video or audio files to check for crackling/distortion/popping.
It's well known that the speakers are very cheap but they should still be crystal clear with the volume at it's highest.
Now you want to check the touch screens response. There is an issue with the screen not responding after heavy processing/game play where the screen becomes unresponsive down one half of the screen and only locking/unlocking the screen solves the problem.
First I would advise hammering the N7 with a game that is Tegra 3 supported for example Dead Trigger or Shadow Gun to get it nice and hot if at any time the screen becomes unresponsive then you have the same issue.
To double check run this app, you should quite easily be able to detect all ten fingers on the screen at all times.
https://play.google.com/store/apps/details?id=com.the511plus.MultiTouchTester
The last thing I would check is the connectivity through Wi-Fi & Bluetooth, this is the least common fault as far as I know. Just check you have nice strong signals with no drop outs.
So after all that if you have managed to put a tick in all the boxes I reckon you have a sweet device!
I hope this helps you and any one else out there and that you have more luck than I had finally getting a perfect working N7.
Sent from my Nexus 7 using xda app-developers app

Great question (although I don't know if it's a dupe). Thanks for all the info mr_tris. That sucks you're having so many issues. I haven't noticed anything wrong with mine since I got it yesterday, but I'll check all the things you mentioned when I have the tablet in front of me.
Billy

@mr_tris jeez!! 5 replacement means something and very horrible so to speak . I really appreciate help and advises you posted. I'll make sure to check them out .
The only problem I'll have if found any problem in device is that I'll have to wait another 20 days since the new product will be imported by website peoples for me to make replacement

One other thing to check: the gyro.
Does the screen rotate normally or do you have to turn the device so the screen is practically vertical (assuming you choose to unlock rotation via the notification panel).
If you are into gaming, try a driving game or something to make sure the cars don't veer left or right.
I had this trouble on my second one and have read of quite a few other people having the same problem.

The only real issue I've heard about is the screen raising above the bevel some. Yea this is a defect as the screws are too long and pushes the screen out. Returning it 50 times isn't going to fix it. Only by chance may you get one where the screw is slightly smaller (1mm). The solution is to make a little washer out of some plastic and put it under the screw. It doesn't need much to fix it. The cover pops off just like a regular battery cover and the screws are right there. If it is a problem for you, why NOT try to spend 2 min and just fix it yourself?
You wouldn't even notice unless someone pointed it out. You literally have to turn the N7 and look across the screen to even notice it. Hardly anything to freak out about.
Some people have blown their speakers already too. Most have been after a long session of movie watching or music. I suggest to not blow your speakers out (using at Max volume for extended periods) right out of the box. Let the speakers break in first. Honestly the speakers are so loud anyway that I normally have it at 50% volume Max. Probably not an issue either but its good usage practice.
I've also heard of one or two screens fritzing out with lines and fades. Probably nothing to concern yourself with.
I haven't heard of anything else but I guess it would always be best to check it out thoroughly.
I do recommend unlocking first thing because it wipes all data including storage and saves. I'm using EOS rom and its heavenly. Trinity kernel is also awesome because he tweaks the colors of the screen to pop more.
Sent from my Nexus 7 using xda premium

shaneydroid said:
One other thing to check: the gyro.
Does the screen rotate normally or do you have to turn the device so the screen is practically vertical (assuming you choose to unlock rotation via the notification panel).
If you are into gaming, try a driving game or something to make sure the cars don't veer left or right.
Click to expand...
Click to collapse
Well I just installed Puddle and Riptide and my gyroscope is offset by 11% to the right. I can calibrate it with the compass app but it goes back to normal when you reboot it!
RMA form is completed and Replacement No.6 is on its way! :-/
Sent from my Galaxy S2 using xda app-developers app

My nexus 7 arrived today and I must say it's flawless so far I checked . No screen separation, no dead pixel, tested touch with app, played games , voice etc . The SSN starts with C60

mr_tris said:
Well I just installed Puddle and Riptide and...
Click to expand...
Click to collapse
Wait... what? I don't see anything (relevent) in the Play Store with those names. Gotta link please?
Thanks!
Billy
Sent from my Nexus 7 using Tapatalk 2

Beamon said:
Hya,
I'm new on here , so please be easy on me with my question :angel: . I recently purchased Google nexus 7 tablet from some local website who asks the customers to report any defect with in one day, only then they will ship new product :crying: , So I'll get one day for checking . Since Google hasn't launched Google nexus 7 tablet here (India) officially, so I'm getting the imported one, website support peoples even ain't aware of how to get warranty if product gets turned in to black box .
I saw some q/a here and I found many peoples having problem with product (related hardware ones) . I'd be thankful if you guys could list some basic things to check pertaining to hardware of product to make sure everything is fine
Click to expand...
Click to collapse
Most important things are:
Screen - check viewing angles and color reproduction in the dark. Best reference is to use a site like GSMARENA for high res photos and screen reviews.
Body - Look for cracks or scratches, especially around ports and the headphone jack.
Things to disregard:
Slow system - this is just something you will have to deal with in an android environment.
Warm after prolonged use - again, normal.

JeepFreak said:
Wait... what? I don't see anything (relevent) in the Play Store with those names. Gotta link please?
Click to expand...
Click to collapse
You need to install Tegra Zone from Play Store then you'll find them there.
Sent from my Nexus 7 using xda app-developers app

player911 said:
The only real issue I've heard about is the screen raising above the bevel some. Yea this is a defect as the screws are too long and pushes the screen out. Returning it 50 times isn't going to fix it. Only by chance may you get one where the screw is slightly smaller (1mm). The solution is to make a little washer out of some plastic and put it under the screw. It doesn't need much to fix it. The cover pops off just like a regular battery cover and the screws are right there. If it is a problem for you, why NOT try to spend 2 min and just fix it yourself?
You wouldn't even notice unless someone pointed it out. You literally have to turn the N7 and look across the screen to even notice it. Hardly anything to freak out about.
Some people have blown their speakers already too. Most have been after a long session of movie watching or music. I suggest to not blow your speakers out (using at Max volume for extended periods) right out of the box. Let the speakers break in first. Honestly the speakers are so loud anyway that I normally have it at 50% volume Max. Probably not an issue either but its good usage practice.
I've also heard of one or two screens fritzing out with lines and fades. Probably nothing to concern yourself with.
I haven't heard of anything else but I guess it would always be best to check it out thoroughly.
I do recommend unlocking first thing because it wipes all data including storage and saves. I'm using EOS rom and its heavenly. Trinity kernel is also awesome because he tweaks the colors of the screen to pop more.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
what Trinity kernel does the color tweaks?? i am on CM10 M-Series with Trinity V111, i dont see the tweaks any where??

I just gave a Nexus 7 to my wife for her Birthday yesterday. I must be working fine since her was on it all day yesterday and for the last several hours this evening. If anything was wrong with it, she would of discovered it by now.

When it arrives turn it on, set it up and enjoy it. Don't make urself miserable looking for flaws. If you don't notice anything out of the box don't go looking for issues. Trust me....
Sent from my Nexus 7 using xda premium

SPreston2001 said:
If you don't notice anything out of the box don't go looking for issues. Trust me....
Click to expand...
Click to collapse
I wish I could have that attitude about my electronic devices. It would be a shame for someone to find a defect after the 15 day return grace period just because their device might be OK and they never bothered checking it. You must have spare money to burn. :what:
Sent from my GT-I9100 using xda app-developers app

mr_tris said:
I wish I could have that attitude about my electronic devices. It would be a shame for someone to find a defect after the 15 day return grace period just because their device might be OK and they never bothered checking it. You must have spare money to burn. :what:
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
No I don't have money to burn lol but I just don't think its worth the stress of over examining for defects. If you look hard enough you will see that something isn't 100% straight or a tiny spec of plastic is sticking out or whatever and then it will stand out like a sore thumb once you've noticed it lol. Give it a glance over and if it looks good to you then enjoy your tablet.
Sent from my Nexus 7 using xda premium

I have flawless c80 here, no raising lcd, no others failures here.. You gotta have some luck sometimes.

Is nexus 7 quality that bad?

I've ordered one and I'm looking around here and.. what happens with this tablet? 90% of them have an important screen / battery / software problem?
I am REALLY scared of what I am receiving after reading this section...

Don't be, the number of people on XDA are but a small percentage of those that purchase the tablet.
I bought mine very early on, my friend bought his just recently from a completely different retailer and he has no issues.
If you read enough and look hard enough, you may convince yourself something is wrong with your tablet when there may not be.
So get your device, enjoy using it, and is there something really wrong with it if when using it, everything is working as it should?

nope, i LOVE my N7! i use it almost everyday...more so than my acer iconia 10". the N7 is fast, light, and screen is awesome. the ONLY thing i dont like is the non-standard charging "mechanism" that it uses. i hate not being able to just grab a normal micro usb cord and charger and just charging it. other than that...no complaints.

Quality is great.
Go for it!
I've had mine since day one and no problems at all. Not only that, but I've installed it in the dash of my car and it's held up great.

No its no bad. There are defective devices out there. But the quality is not bad f you get a working one. That sorta contradicts its self but you know what i mean.
Sent from my Nexus 7 using Tapatalk 2

When you have 1% of devices that could potentially be lemons... coupled with the fact a substantial amount of that 1% are XDA members... it's easy for a device to look bad when in the grand scheme of things, it's not. Don't get me wrong, I'm not exactly a non-frustrated user. My screen magically cracked today somewhere between me holding it at the kitchen counter vs walking to my car, yet I never dropped it. That doesn't deter me away from buying another one since after all, mine was from the first gen batch, which if an issue is going to exist... it'll be there.

if you picky about minor issue, i think you should wait till at least October to be sure the problem is fixed. My has a minor screen lifted and there is a little static noise when turn the screen on/off. Other than that, it a good tablet. Yeah go for it.

Screen lift is ridiculously common, but that's the only really popular issue. Fortunately, there are flush screens out there, and it's not guaranteed to be a serious problem down the road even if you do get one that's a little loose on the left side.
Although there are fewer reports of lift in C8 units, the underlying cause has not been addressed. There was a big thread about this earlier today.
http://forum.xda-developers.com/showthread.php?t=1856203
I had three units with screen lift and was unwilling to tolerate it, so now I'm waiting to repurchase until they get this cleared up. If you read through the first two pages of that thread you'll find that I asked the first person who claimed to have a flush C8 unit for photo verification, and that photo revealed screen lift. That was disappointing. I was hoping these newer ones with updated packaging were mostly fixed.
Most people who claim to have flush screens haven't actually checked, but that says something about how minor it usually is. Since you ordered from the Play store, you won't have to deal with ASUS if the worst case scenario happens (a cracked screen), and a hair of separation shouldn't prevent you from enjoying an otherwise great device, so long as you're confident in the warranty.
It really is a great tablet. I wish I'd kept my second unit from the Play store, the one with the least separation, because I really enjoyed having it.

droidnext said:
if you picky about minor issue, i think you should wait till at least October to be sure the problem is fixed. My has a minor screen lifted and there is a little static noise when turn the screen on/off. Other than that, it a good tablet. Yeah go for it.
Click to expand...
Click to collapse
What is that static on unlock? Mines just developed it. Its really annoying!

RusherDude said:
I've ordered one and I'm looking around here and.. what happens with this tablet? 90% of them have an important screen / battery / software problem?
I am REALLY scared of what I am receiving after reading this section...
Click to expand...
Click to collapse
Well, keep in mind that when people who are not XDA regulars have a problem they hit up Google and XDA links are generally on the top of the list for ANY Android device, so they come here to ask and/or complain about it. Then you have XDA regulars who tend to be techie types who are VERY picky about having perfection in their toys. So things the average Joe wouldn't even know is a problem can come across like its the end of the world. Finally, as many point out, you only see the problems because people don't generally come here to post "everything's fine" unless they are being snarky (like a thread I posted a while back) or just that rare person who does that sort of thing...usually as a counter balance to all the negative posts.
Sent from my Nexus 7 using Tapatalk 2

RusherDude said:
I've ordered one and I'm looking around here and.. what happens with this tablet? 90% of them have an important screen / battery / software problem?
Click to expand...
Click to collapse
It's like if you visit a new country and the first thing you do is walk into a hospital... "what's wrong with this country? Everyone here is sick."
This forum is where the few people who have problems gather to discuss them, and they are a very small percentage of Nexus 7 owners. It's just that people for whom the device is working fine don't post every day and talk about their experience, while people having problems do.

Okay, thank you everyone for your replies!
It's a shame but I think what you say is true: even if this is a hi-grade tecnology forum, only the people with problems talk and talk about them, while the people without problems only reply them maybe some times and never talks about that anymore.
Anyway, I kinda hate when you guys say "Mine is ok! only the left side is a bit loose", "Its great! only the screen fails after 2h of use", "Its amazing, yet the screen cracks everytime time I touch it on this sire.."
250~$ is not enough to expect a FULL QUALITY DEVICE? I owned an iPad and a Galaxy Tab and I had never had to expect or to suffer a minor problem, and you're talking about really important screen problems (a curved / loosing side / cracking side / etc. screen has A LOT of more % of cracking, or getting dead pixels, or having another problems).
I honestly don't understand that mentallity. We are not talking about a 5$ device (and even there we could have a discussion), ¡¡its more than 250 dollars!!
I think that if this problems happen is because people accepts it like that.

RusherDude said:
I've ordered one and I'm looking around here and.. what happens with this tablet? 90% of them have an important screen / battery / software problem?
I am REALLY scared of what I am receiving after reading this section...
Click to expand...
Click to collapse
90% of people in threads whining about issues have a problem. Not anywhere close to 90% of the tablets have an issue.
How many other people are going to read a thread about defects other than the ones with defects?

I got my N7.
C80.. flawless.. perfect.
Nothing more to add. You guys scared me hard for what was I getting.. and at the end, a perfect one .

People seldom post when things are working as they should. However when things go wrong....
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

my c60 is perfect.
Sent from my Nexus 7 using Tapatalk 2

im one of the unlucky ones.
i have blown speaker problem.
its such an unlucky issue.
problem with this is, its not easily detectable.
it was working fine. been using it for exactly 28 days and suddenly the speaker start making cracking sound when volume >40%.
its like a time bom and may happen again even if i get a replacement unit from google.

Does your Nexus 4 have a yellow tint ?

Should i return it ? everything else seems to work perfect, the yellowness annoys me a little but at the same time i dont think its that bad but my screen is more yellow than the one at the t-mobile store. I wanted to know what xda thinks.
Does anyone else have the same problem ? did you keep your nexus or return ?
I have read some other threads but i havent seen anyone state whether they decided to keep their nexus despite the yellowness.
p.s that a galaxy s2 next to the nexus

I remember others saying they had the same issue and someone explained that the yellow tint is caused by glue within the display and another component, IIRC.
How long have you had the phone, since it's supposed to go away after a while.

sideslippy said:
I remember others saying they had the same issue and someone explained that the yellow tint is caused by glue within the display and another component, IIRC.
How long have you had the phone, since it's supposed to go away after a while.
Click to expand...
Click to collapse
Ive had the phone for almost 4 days

the tint is probably normal, mine was like that as well. thats what people have called a 'natural display' on xda while the entire techblogosphere has bashed google for it. the good news is you can calibrate it. i have made my panel shine, i love it dearly. if you are rooted give it a crack.

Possible switch Gnex > N4. Issues still?

Hi guys, thinking of finally taking the plunge and convert, from Sammy to Ally :highfive: However, I keep reading about all the issues, regarding throttling and yellow tint/ spots, etc and this causes me to worry. My Gnex has always been great, built in July '12, white and grey values have been great throughout. I'm wondering, many revs further, if LG finally tackled all the known issues. Perhaps with the new white version it's finally taken care of? About the yellow tint, if it appears will it EVER disappear or will it get back every time the phone heats. Since glue heats, cools down and then reheats again?

What issues? The majority of the "issues" you see are OCD, whiny crybabies that try to find the stupidest, most insignificant **** wrong with their phone.

nbell13 said:
What issues? The majority of the "issues" you see are OCD, whiny crybabies that try to find the stupidest, most insignificant **** wrong with their phone.
Click to expand...
Click to collapse
Not sure if serious. There were actually some major issues regarding these yellow spots/yellow hue on the display. Legitimate reasons actually to send phones back to LG. My question still remains, are these aforementioned issues still present?

gideonMorrison said:
Not sure if serious. There were actually some major issues regarding these yellow spots/yellow hue on the display. Legitimate reasons actually to send phones back to LG. My question still remains, are these aforementioned issues still present?
Click to expand...
Click to collapse
I've had my N4 for a few weeks now, and notice no yellow spots/hue or anything hardware-related wrong with it.
Edit: Haven't noticed any throttling either (wasn't really looking for it), but to be fair, I don't put my N4 under any kind of stress for the most part (gaming is done on my N10).

I have to agree. I have not seen any of these issues and niether has a buddy of mine that got an older one from CL (mine is a new one)

many of the issues were blown out of proportion and are non issues. some if the issues are rare, chances are that you will never run into them nor anyone you know will run into them. and some of the issues really are just people not knowing any better.

Go for it
Sent from my Nexus 4 using Tapatalk 4 Beta

Nexus 4 issues
I have had my N4 for about 3 weeks and my only problem is that when I have an app that has a white background in the upper left corner there are several spots that are whitre than the rest of the screen i don't really mind otherwise the phone has been great only other issue is not waking up from charging over night (only has done this once or twice) and sometimes the screen won't come back on after a call but this only happened once. If you do get it make sure to get 16gb version for plenty of space.

Go for it

Notes regarding the June batch of Ones compared to launch

Hi all! Well I finally exchanged my One because of the red noise issue that has been well described here on xda, so I thought I'd post my observations on how a phone built in March compares to one built in June.
First one: manufactured in Taiwan, March 9th
New one: manufactured in Taiwan, June 25th
First of all, I'm happy to report the red noise is gone feels like freedom! Hopefully it doesn't develop again but so far nothing I've done has caused the noise (putting it down on a table, using when warm (<35 degrees) etc.) So hopefully this means htc changed their sensor in some way so as to prevent the issue which is clearly hardware and can't be fixed through software updates for most people. The new sensor was manufactured on June 19th. Considering 86% of users report the issue http//forum.xda-developers.com/showthread.php?t=2317507 it's pretty unlikely I just got lucky on this one (why I am optimistic new sensors are different).
The build quality is also better than my first. The first wasn't bad compared to many people who had gap and screen problems, but there were some overhangs and poorly machined parts. The new one is perfect... Completely. So again hopefully this indicates they have improved their manufacturing and QC processes. Considering how prevalent these issues were at launch, it's pretty unlikely I got lucky twice rather than them improving QC IMO).
The display is also better. This probably isn't a batch specific thing since they use multiple suppliers (2 that I know of - sharp with renesas controller and JDI with Samsung controller). The first was a JDI and had very good brightness, black level, and a cooler white balance. The new one is also a JDI. It has a Warmer white balance though (I prefer cooler, even though warmer ones like the new one produce more accurate colors) and the contrast has improved quite a bit. Brightness is roughly the same between the two. Normally warmer white balance is seen in the Sharp displays from what I understand http://forum.xda-developers.com/showthread.php?t=2202869. Perhaps it's not as warm as a sharp panel would be though since they seem pretty rare and I've never encountered one.
They seem to have changed the vibration motor because this one doesn't shake the table when it goes off seriously the first one was excessive. It also made an annoying noise when it went off. The new one is much quieter and smoother. It feels more like how my old iPhone 4s was (if you've had one, you know this is a good thing!)
They've changed the usb cable - the ends are rubber now instead of the hard plastic that was on the first one. Small change, makes it feel better to me.
So overall everything seems to be a change for the positive. I'm not sure if I got the STM hdr mic or not, though since the judgement was passed in April I'd be inclined to think they would still have decent stock a month later at least. Hopefully stock holds out! So if you've been waiting to exchange for fear of getting one with poor build quality or a camera sensor that's just as bad, maybe these observations indicate that it's safe now. I really hope so...
If there's something else you'd like to know, I'd be happy to try and compare
Sent from my HTC One using xda app-developers app

Congrats man.. Glad the issue was resolved for you. Ever since mine was replaced it's been like falling in love all over again. quick question, what's the first for of your serial number?
*S¡gned

mrrick said:
Congrats man.. Glad the issue was resolved for you. Ever since mine was replaced it's been like falling in love all over again. quick question, what's the first for of your serial number?
*S¡gned
Click to expand...
Click to collapse
Thanks! I know just what you mean, it makes me forget any troubles I had previously!
HT36S

Xerro-Five said:
Thanks! I know just what you mean, it makes me forget any troubles I had previously!
HT36S
Click to expand...
Click to collapse
How did you get a replacement phone? i sent mine to htc repair in the uk for the purple camera issue and am expecting it back on tuesday. They haven't said anything so as far as i know I assume i'll have the same phone with a new sensor?
Would love a replacement seen as some edges and the screen is not totally flush! Although would hate to lose my hdr mic!
Really hope they've fixed the purple tint though - feels like i'm missing a limb without the phone and don't want to send it away again if i can help it! :good:

jonnyaas said:
How did you get a replacement phone? i sent mine to htc repair in the uk for the purple camera issue and am expecting it back on tuesday. They haven't said anything so as far as i know I assume i'll have the same phone with a new sensor?
Would love a replacement seen as some edges and the screen is not totally flush! Although would hate to lose my hdr mic!
Really hope they've fixed the purple tint though - feels like i'm missing a limb without the phone and don't want to send it away again if i can help it! :good:
Click to expand...
Click to collapse
Yours should be fine when it's returned (hopefully). Mine was a mess when I sent it in for repair (9th March build date). When I got it back, the screen was flush, gaps were gone, overhangs were gone etc.
Camera problem will be fixed, if they give you a new sensor (august build date onwards). Anything before that seems as though the problem returns eventually.
Happy to say that after 2 months with the replacement camera sensor, being heavily used,everything is still working correctly
Hope you have as much luck as I did with the UK repair center
Sent from my HTC One using XDA Premium 4 mobile app

spikeydoo2006 said:
Yours should be fine when it's returned (hopefully). Mine was a mess when I sent it in for repair (9th March build date). When I got it back, the screen was flush, gaps were gone, overhangs were gone etc.
Camera problem will be fixed, if they give you a new sensor (august build date onwards). Anything before that seems as though the problem returns eventually.
Happy to say that after 2 months with the replacement camera sensor, being heavily used,everything is still working correctly
Hope you have as much luck as I did with the UK repair center
Sent from my HTC One using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Hey thanks for this, settled my nerves a little! I'm impressed they sorted out all the little gaps and problems on your phone! Glad to hear its in perfect condition man :good:. The repair guy just put on the form 'camera malfunction' so i wrote next to it '(purple tinting)' i hope they've taken it into account. I also noted beside that in pen the sim card not always detected issue that has been more prevalent lately - do you think they will fix that too? Is it proven they have sorted out the issue in the new sensors?
Also, they took received my device and returned it at the end of the day the next day. How long did yours take? Is there a form telling you what they fixed or did to repair it?
Sorry for all the questions! Thanks!

jonnyaas said:
How did you get a replacement phone? i sent mine to htc repair in the uk for the purple camera issue and am expecting it back on tuesday. They haven't said anything so as far as i know I assume i'll have the same phone with a new sensor?
Would love a replacement seen as some edges and the screen is not totally flush! Although would hate to lose my hdr mic!
Really hope they've fixed the purple tint though - feels like i'm missing a limb without the phone and don't want to send it away again if i can help it! :good:
Click to expand...
Click to collapse
I exchanged mine through best buy since I got the product exchange warrantee. It couldn't have been easier actually, I just had to take it in, let them reset it and confirm it was still purple after and they gave me a new one 10min later. I've never heard of someone having it go so smoothly through htc so perhaps it's best to go through a carrier or store if possible.
Really really really hoping the problem doesn't come back since this is a June sensor...
Sent from my HTC One using xda app-developers app

Xerro-Five said:
I exchanged mine through best buy since I got the product exchange warrantee. It couldn't have been easier actually, I just had to take it in, let them reset it and confirm it was still purple after and they gave me a new one 10min later. I've never heard of someone having it go so smoothly through htc so perhaps it's best to go through a carrier or store if possible.
Really really really hoping the problem doesn't come back since this is a June sensor...
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Unfortunately because i bought mine brand new unbranded from ebay i can't take it to a carrier... However it seems that HTC UK do a decent job of repairs and haven't seen many complaints. spikeydoo2006 has given me hope as it sounds as though he's had a great experience! I wish htc would publicly acknowledge a hardware fault in the early models so that they can confirm the problem has been fixed! I love htc phones since i've had my desire hd and one x - its disappointing to have to send my one in for repair!

Well, that didn't take long...the noise problem with the camera is back and getting worse with time just like before. Also just like before heat is causing it and making it worse. I posted pics and a more complete breakdown of these lovely new developments here:
http://forum.xda-developers.com/showthread.php?p=47136748#post47136748
I'm beginning to accept that there is and never will be such a thing as a "good" sensor for this camera...

Took some good damn pictures at night when I first got the phone.
Now almost every dark pictures goes to full red mode. And if having it exchanged only reports the problem for another few weeks...

Fidelcastrol said:
Took some good damn pictures at night when I first got the phone.
Now almost every dark pictures goes to full red mode. And if having it exchanged only reports the problem for another few weeks...
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I'm really puzzled and confused by all these red/purple tint issues with people's one's. Although I don't think the night shots a're exactly great, I can't get my phone to show these tints.
What I have noticed on my replacement phone, is that the beats audio letters have started to run off just weeks after getting the phone and the screen isn't quite as good as my first one.

Xerro-Five said:
Hi all! Well I finally exchanged my One because of the red noise issue that has been well described here on xda, so I thought I'd post my observations on how a phone built in March compares to one built in June.
First one: manufactured in Taiwan, March 9th
New one: manufactured in Taiwan, June 25th
First of all, I'm happy to report the red noise is gone feels like freedom! Hopefully it doesn't develop again but so far nothing I've done has caused the noise (putting it down on a table, using when warm (<35 degrees) etc.) So hopefully this means htc changed their sensor in some way so as to prevent the issue which is clearly hardware and can't be fixed through software updates for most people. The new sensor was manufactured on June 19th. Considering 86% of users report the issue http//forum.xda-developers.com/showthread.php?t=2317507 it's pretty unlikely I just got lucky on this one (why I am optimistic new sensors are different).
The build quality is also better than my first. The first wasn't bad compared to many people who had gap and screen problems, but there were some overhangs and poorly machined parts. The new one is perfect... Completely. So again hopefully this indicates they have improved their manufacturing and QC processes. Considering how prevalent these issues were at launch, it's pretty unlikely I got lucky twice rather than them improving QC IMO).
The display is also better. This probably isn't a batch specific thing since they use multiple suppliers (2 that I know of - sharp with renesas controller and JDI with Samsung controller). The first was a JDI and had very good brightness, black level, and a cooler white balance. The new one is also a JDI. It has a Warmer white balance though (I prefer cooler, even though warmer ones like the new one produce more accurate colors) and the contrast has improved quite a bit. Brightness is roughly the same between the two. Normally warmer white balance is seen in the Sharp displays from what I understand http://forum.xda-developers.com/showthread.php?t=2202869. Perhaps it's not as warm as a sharp panel would be though since they seem pretty rare and I've never encountered one.
They seem to have changed the vibration motor because this one doesn't shake the table when it goes off seriously the first one was excessive. It also made an annoying noise when it went off. The new one is much quieter and smoother. It feels more like how my old iPhone 4s was (if you've had one, you know this is a good thing!)
They've changed the usb cable - the ends are rubber now instead of the hard plastic that was on the first one. Small change, makes it feel better to me.
So overall everything seems to be a change for the positive. I'm not sure if I got the STM hdr mic or not, though since the judgement was passed in April I'd be inclined to think they would still have decent stock a month later at least. Hopefully stock holds out! So if you've been waiting to exchange for fear of getting one with poor build quality or a camera sensor that's just as bad, maybe these observations indicate that it's safe now. I really hope so...
If there's something else you'd like to know, I'd be happy to try and compare
Sent from my HTC One using xda app-developers app
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What did you do to get yours exchanged and with who - HTC or carrier? My Sprint One is new (had it less than 2 weeks) but manufactured FA37SS906etc (July 25) and has the red problem. Posted a thread about it here: http://forum.xda-developers.com/showthread.php?t=2514330

pbassjunk said:
What did you do to get yours exchanged and with who - HTC or carrier? My Sprint One is new (had it less than 2 weeks) but manufactured FA37SS906etc (July 25) and has the red problem. Posted a thread about it here: http://forum.xda-developers.com/showthread.php?t=2514330
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Click to collapse
I always try to avoid carriers as much as possible so I got it through best buy. I also made sure to get a product replacement plan on it so I only had to show them the problem, let them do a restore, then leave 10min later with a new phone. I've been following the primary thread about this issue and most people who go through htc seen to have to wait a long time to get it back.
Read through your post, and yup, that's the problem 85% of us have. If you think it will go away it won't. Your options are to replace the phone or the sensor but I have yet to hear of someone who did this and had it fixed permanently (the new sensor also eventually failed). Who knows, maybe someday they'll make a good one...
Sent from my HTC One using xda app-developers app