Lazy 4G on EE problem - Galaxy S 4 Q&A, Help & Troubleshooting

UK EE 4G network in Nottingham.
I have in my work building 2 bars of 4G signal every now and then it switches to the E symbol giving me very slow Internet.
The way to get my phone to wake up and use 4G I have to do the following.
Settings network search.
EE is at the top of the list of available networks. Then 3 other UK networks and then the bottom one is EE again.
I have to select the bottom EE network and wait for it to register. Still no 4G only E.
Then I have to search the networks again and select the top EE network and then it works!?
What do you think the problem is?
I've rang EE and there Is no network issues.
I'm waiting for a call back today at 4pm.
I've been told I can exchange my handset as I'm only 8 days into my new contract.
I'm just a little worried about swapping for a hot running handset as mine is perfect other than the above issue.
Thoughts please
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Got a brand new replacement coming Sunday. So fingers crossed
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The 4G network is short range... it will improve over time with more masts and such
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The fault is not switching back to 4g after a call nothing to do with range
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Mine has done the last few days it is a network issue as spoke to three owners in the ee store they had same issue.

cameracartwright said:
Mine has done the last few days it is a network issue as spoke to three owners in the ee store they had same issue.
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Really well that's interesting. I don't know weather to cancel my replacement or not? The lady I spoke to said that the iPhone had the same problem a while ago but a update fixed it. Not sure if she meant a network update or a ios one
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Well I've just tested this morning and it's working perfectly normal now! Switching after a call from 3g to 4g in about ten seconds after ending a call
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EE had a network outage for 4 g customers last month and as an apology reset everybody's Internet allowance so I'm guessing this is what happend can be seen n there twitter account somewhere

cameracartwright said:
EE had a network outage for 4 g customers last month and as an apology reset everybody's Internet allowance so I'm guessing this is what happend can be seen n there twitter account somewhere
Click to expand...
Click to collapse
There's no point in getting another handset, I've had my second GS4 now and I am having an identical problem on EE. It seems fine until you make a call or receive a call sometimes it stays connected to 3G during the call and switches to E at the end and sometimes it just switches to E at the end. I can't then get 3G or 4G at all just E! This sometimes lasts hours and no amount of resetting the network can get it back, paying an awful lot a month for this :crying:

Related

[Q]current ****ty service by T-Mobile?

Ok so for the past, say 4 - 5 hours I've had no service at all. I've done restarts, taking out sim card, the basic procedures. But that's only a temporary fix. Now I'm stuck using WiFi to get calls and I can't text. Anyone else having service problems?
I live in NY if anyone was wondering.
Sent from my HTC Glacier
uzi132 said:
Ok so for the past, say 4 - 5 hours I've had no service at all. I've done restarts, taking out sim card, the basic procedures. But that's only a temporary fix. Now I'm stuck using WiFi to get calls and I can't text. Anyone else having service problems?
I live in NY if anyone was wondering.
Sent from my HTC Glacier
Click to expand...
Click to collapse
Have you tried calling Tmobile first before you posted here?
Could be a network outage or something.
Just a though.
Yeah, around 2am-3.30am I had no data connection and the service kept dropping. I was sending texts at the time and they never go through until it found service and kept dropping it all the time. Now it's normal though.
I'm in NYC also
North Carolina here, and no data. Been off for a few hours now. Same on all our phones..Gonna wait a bit before calling T-Mobile as I am sure they know and are working on it.
I post here before I call T-Mobile.
Sent from my CM NexSense using XDA App
uzi132 said:
I post here before I call T-Mobile.
Sent from my CM NexSense using XDA App
Click to expand...
Click to collapse
Ummmmm, just FYI, middle of the night is when ALL cell carriers do their system work (minimal users on the net). Sooooo, could be that?

Nexus s 3g is not working in india

Hi I bought my nexus s i9020t from bestbuy 4 months ago. I am ftom india, I am not able to receive 3g signal in india and they say this is because of my mkbile is not compatable. Please help in thus regard, egat shiuld I do to get 3g.
Sent from my Nexus S using XDA App
The basebands for 3g are different in india. The i9020t comes with the 9020 baseband i think if you flash the 9023 baseband with the KD1 radio, Your 3g will work. I got my i9020t nexus from the US and am using it in india. I had a motherboard problem and got my motherboard replaced from samsung here. So they changed my baseband , Hence my 3g is working now.
I used my 9020 with vodaphone and got 3g in new Delhi. I was on vacation
Sent from my Nexus S using Tapatalk
I use the i9020T and I have no problems whatsoever with my 3G signal. Get speeds close to 4Mbps. I´m on BSNL Andhra Pradesh.
Which service provider? Maybe your service provider does not provide 3G in your area?
Or try this -- Go to Dialer and type *#*#4636#*#*
After that tap on Phone Information. In Set Preferred Network select WCDMA only. That´ll give you only 3G signal if available. If you want to go back to 2G select GSM only. If you want both select WCDMA Preferred but this is a huge battery drain.
Hi please give me little more insight to what you have done. Where are you from india. I am in bangalore can you pkease provide me some contact numbers of customer care. Can I directly flash 9023 rom into my mobile? Or will there be any hardware incompatibilities? Please help me I am dying to activate 3g
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turagaramki said:
Hi please give me little more insight to what you have done. Where are you from india. I am in bangalore can you pkease provide me some contact numbers of customer care. Can I directly flash 9023 rom into my mobile? Or will there be any hardware incompatibilities? Please help me I am dying to activate 3g
Sent from my Nexus S using XDA App
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Click to collapse
Do NOT flash the 9023 ROM. That could make many things go wrong. If you're APN settings are configured then do what I said above and you'll have 3G.
Hi anirudh thank you very much for your reply I have already done that but it is of no help. Please educate me littme moe in this regard
Sent from my Nexus S using XDA App
Maybe you send some sort of msg to get 3g activated. For airtel you've to send "activate 3g" to 121. Maybe Vodafone has something of the sort too.
Hi anirudh in my mobile I have already done that so mobile connection is 3g active. Can yiu please give me your number
Sent from my Nexus S using XDA App
Frequent disconnection on Vodafone
Anyone facing frequent 3G disconnection on Vodafone network? I have 9020T and have KD1, what radio are you using?
That's the T-Mobile version. The Nexus S is not a quintaband phone. Tmobile 's 3G is 1700mhz band. So I do not believe you will be getting 3G with that phone in India.
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LordPhong said:
That's the T-Mobile version. The Nexus S is not a quintaband phone. Tmobile 's 3G is 1700mhz band. So I do not believe you will be getting 3G with that phone in India.
Sent from my Nexus S using xda premium
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Click to collapse
I was getting 3G connection with Airtel/Tata Docomo all this while. Now i moved to Vodafone and suddenly it stopped. Moreover, i am getting 3G connections and can access data as well, but it automatically disconnects after a while like 20-30 mins.
This is working now after changing the sim from the same operator. In case someone is facing the same problem, talk to ur operator and get ur sim replaced.
Sent from my Google Nexus S using XDA App

Data drop

Hi all,
I'm really happy with my nexus 4 that I brought in November, but every day when i go out and i start using the 3G connection I'm having data drop.... That happens always, if I wanna check Facebook or just using Internet I have to try many times to get the data to work, I have tried stock kernel and now I'm on Franco kernel but seems that nothing works.
So are you having data drops issue? I'm thinking of sending my telephone back for warranty but I don't know if it is just me or if this is happening to all you?
Thx
I've been having the same issue. Are you on AT&T? I had them update my IMEI today and the old Cingular APN works consistently but they messed up my data plan, so I'll have to check back tomorrow when I'm back on the HSPA+ APN.
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MrFanta5stic said:
I've been having the same issue. Are you on AT&T? I had them update my IMEI today and the old Cingular APN works consistently but they messed up my data plan, so I'll have to check back tomorrow when I'm back on the HSPA+ APN.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Nop, I brought it in USA trough google play store but I'm living in France I'm on Orange, but I don't know if it's something with the hardware because I already try 2 different companies.

No signal on T-Mobile

Im using T-Mobile and yesterday I got that empty service bars on the notification and it could only make emergency calls. Happens from time to time didn't think anything of it but I left the house and I'm still not getting any service. I was running paranoid android June 6 build so I tried switching ROMs and kernels but still no signal . of course I took out sim and rebooted the phone. I even put my sim on another phone and it work got signal and put there sim in my phone and wouldn't get any signal either. I ran out of options any help is greatly appreciated
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Sent from my Nexus 4 using xda app-developers app
castro08 said:
Im using T-Mobile and yesterday I got that empty service bars on the notification and it could only make emergency calls. Happens from time to time didn't think anything of it but I left the house and I'm still not getting any service. I was running paranoid android June 6 build so I tried switching ROMs and kernels but still no signal . of course I took out sim and rebooted the phone. I even put my sim on another phone and it work got signal and put there sim in my phone and wouldn't get any signal either. I ran out of options any help is greatly appreciated
Sent from my Nexus 4 using xda app-developers app
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
This happened on my first nexus 4. Nothing fixed it. Nothing. Hopefully your situation is different. If nothing works, flash back to stock and start the RMA process. Google said it was a hardware failure with mine by the way.
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castro08 said:
Im using T-Mobile and yesterday I got that empty service bars on the notification and it could only make emergency calls. Happens from time to time didn't think anything of it but I left the house and I'm still not getting any service. I was running paranoid android June 6 build so I tried switching ROMs and kernels but still no signal . of course I took out sim and rebooted the phone. I even put my sim on another phone and it work got signal and put there sim in my phone and wouldn't get any signal either. I ran out of options any help is greatly appreciated
Sent from my Nexus 4 using xda app-developers app
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
do you have your phone info set to lte only?
How do you check that? *#*#4636#*#* ? If so that's on wcda prefer
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Exodian said:
This happened on my first nexus 4. Nothing fixed it. Nothing. Hopefully your situation is different. If nothing works, flash back to stock and start the RMA process. Google said it was a hardware failure with mine by the way.
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Click to expand...
Click to collapse
Did your happen when you first got it or after you had it for awhile? And what's the RMA process
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The periodic loss of signal was there since day. I still have it on my new one. Others do as well, but one day it went out and never came back on. I believe it was a different issue than just random signal loss. Google said hardware failed in it. You have to contact Google to start an RMA. I'm also not implying that your signal won't come back on at some time either. Personally I would flash everything back to stock. Go to a t mobile store and get a new Sim card and if no signal still then contact Google
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Under settings, then data, then mobile networks, then to network operators.
let it search, even if it doesn't find anything or errors.
Then click choose automatically.
If you frequently travel out of 3g/H areas, you need that checked or the phone won't roam from tower to tower. you will get no signal.
Also, if that don't work, you can try clicking on a network it finds, and let it register, your signal may come back.
This is a common problem with those that don't live in big cities or near full strength 3g/h areas.
The phone doesn't handle tower handoffs well. Crappy LG modems.
Exodian said:
The periodic loss of signal was there since day. I still have it on my new one. Others do as well, but one day it went out and never came back on. I believe it was a different issue than just random signal loss. Google said hardware failed in it. You have to contact Google to start an RMA. I'm also not implying that your signal won't come back on at some time either. Personally I would flash everything back to stock. Go to a t mobile store and get a new Sim card and if no signal still then contact Google
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Thank for your help that what I'll have to do only problem is I traded an s3 for this phone on CL so if it hardware I think I'm SOL but thanks for your help
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kthejoker20 said:
Under settings, then data, then mobile networks, then to network operators.
let it search, even if it doesn't find anything or errors.
Then click choose automatically.
If you frequently travel out of 3g/H areas, you need that checked or the phone won't roam from tower to tower. you will get no signal.
Also, if that don't work, you can try clicking on a network it finds, and let it register, your signal may come back.
This is a common problem with those that don't live in big cities or near full strength 3g/h areas.
The phone doesn't handle tower handoffs well. Crappy LG modems.
Click to expand...
Click to collapse
I tried this and when I click T-Mobile or att it says this sim card can not pick up a connection but the sim card works on other T-Mobile phones
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castro08 said:
I tried this and when I click T-Mobile or att it says this sim card can not pick up a connection but the sim card works on other T-Mobile phones
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Click to expand...
Click to collapse
Try getting a new Sim from t mobile and reflashing the radio
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Exodian said:
Try getting a new Sim from t mobile and reflashing the radio
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Click to expand...
Click to collapse
Thanks will do but why would my sim card work on other phones and other sims not work on mine
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castro08 said:
Thanks will do but why would my sim card work on other phones and other sims not work on mine
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Click to expand...
Click to collapse
Most likely wouldn't but it would be one more "possible" problem eliminated.
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Exodian said:
This happened on my first nexus 4. Nothing fixed it. Nothing. Hopefully your situation is different. If nothing works, flash back to stock and start the RMA process. Google said it was a hardware failure with mine by the way.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I'm currently going through the RMA process over virtually the exact same issue. However, I've been running franco's nightlies lately and up until he restored the HSIC/wifi stuff to stock in r154 I was actually experiencing less data drops and rapid tower swapping (constantly going from 3g to H and back rendering consistent data inoperable). *shrug* I feel as if it's something in the hardware on the cusp of failing because sometimes it does it more and sometimes it does it less. It's rather weird. I'm also on T-mobile towers through an MVNO (Straight Talk).
I just cancelled and switched to ATT go phone.
I have RMA'd 2 devices, tried multpie new simcards, relflashed, tried new radios, and nothing worked.
It no longer switches from 3g to H on ATT network.
It stays in H constantly.
Also, no more signal drops or loss of signal.
I have 100% signal all the time now.
The data is a little more expensive, but worth it for the coverage so far.
It's not your phone, it's the tmobile network.

Sprint outage in Chicago area

In case you haven't already heard and are having issues. I'm having issues at the moment.
http://abc7chicago.com/news/sprint-outage-affecting-chicago-surrounding-suburbs/573226/
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wsoxrock said:
In case you haven't already heard and are having issues. I'm having issues at the moment.
http://abc7chicago.com/news/sprint-outage-affecting-chicago-surrounding-suburbs/573226/
Sent from my SM-G900P using Tapatalk
Click to expand...
Click to collapse
It was a nationwide outage. Im just north of you in Wisconsin and we had no voice for a few hours. Still able to use LTE while voice was out
Sent from my SM-G900P using Tapatalk
Im in CT and experienced 6 straight days where my phone would show an LTE connection but had no data connectivity. Their 3g network still worked but you had to manually set your phone to only use 3g. Otherwise it would auto connect to the LTE that was not transmitting data. Their customer support was mainly useless, it took 5 phone calls before they finally put me through to someone who finally admitted they were having major network problems.

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