Data drop - Nexus 4 Q&A, Help & Troubleshooting

Hi all,
I'm really happy with my nexus 4 that I brought in November, but every day when i go out and i start using the 3G connection I'm having data drop.... That happens always, if I wanna check Facebook or just using Internet I have to try many times to get the data to work, I have tried stock kernel and now I'm on Franco kernel but seems that nothing works.
So are you having data drops issue? I'm thinking of sending my telephone back for warranty but I don't know if it is just me or if this is happening to all you?
Thx

I've been having the same issue. Are you on AT&T? I had them update my IMEI today and the old Cingular APN works consistently but they messed up my data plan, so I'll have to check back tomorrow when I'm back on the HSPA+ APN.
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MrFanta5stic said:
I've been having the same issue. Are you on AT&T? I had them update my IMEI today and the old Cingular APN works consistently but they messed up my data plan, so I'll have to check back tomorrow when I'm back on the HSPA+ APN.
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Nop, I brought it in USA trough google play store but I'm living in France I'm on Orange, but I don't know if it's something with the hardware because I already try 2 different companies.

Related

No signal on T-Mobile

Im using T-Mobile and yesterday I got that empty service bars on the notification and it could only make emergency calls. Happens from time to time didn't think anything of it but I left the house and I'm still not getting any service. I was running paranoid android June 6 build so I tried switching ROMs and kernels but still no signal . of course I took out sim and rebooted the phone. I even put my sim on another phone and it work got signal and put there sim in my phone and wouldn't get any signal either. I ran out of options any help is greatly appreciated
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castro08 said:
Im using T-Mobile and yesterday I got that empty service bars on the notification and it could only make emergency calls. Happens from time to time didn't think anything of it but I left the house and I'm still not getting any service. I was running paranoid android June 6 build so I tried switching ROMs and kernels but still no signal . of course I took out sim and rebooted the phone. I even put my sim on another phone and it work got signal and put there sim in my phone and wouldn't get any signal either. I ran out of options any help is greatly appreciated
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This happened on my first nexus 4. Nothing fixed it. Nothing. Hopefully your situation is different. If nothing works, flash back to stock and start the RMA process. Google said it was a hardware failure with mine by the way.
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castro08 said:
Im using T-Mobile and yesterday I got that empty service bars on the notification and it could only make emergency calls. Happens from time to time didn't think anything of it but I left the house and I'm still not getting any service. I was running paranoid android June 6 build so I tried switching ROMs and kernels but still no signal . of course I took out sim and rebooted the phone. I even put my sim on another phone and it work got signal and put there sim in my phone and wouldn't get any signal either. I ran out of options any help is greatly appreciated
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do you have your phone info set to lte only?
How do you check that? *#*#4636#*#* ? If so that's on wcda prefer
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Exodian said:
This happened on my first nexus 4. Nothing fixed it. Nothing. Hopefully your situation is different. If nothing works, flash back to stock and start the RMA process. Google said it was a hardware failure with mine by the way.
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Did your happen when you first got it or after you had it for awhile? And what's the RMA process
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The periodic loss of signal was there since day. I still have it on my new one. Others do as well, but one day it went out and never came back on. I believe it was a different issue than just random signal loss. Google said hardware failed in it. You have to contact Google to start an RMA. I'm also not implying that your signal won't come back on at some time either. Personally I would flash everything back to stock. Go to a t mobile store and get a new Sim card and if no signal still then contact Google
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Under settings, then data, then mobile networks, then to network operators.
let it search, even if it doesn't find anything or errors.
Then click choose automatically.
If you frequently travel out of 3g/H areas, you need that checked or the phone won't roam from tower to tower. you will get no signal.
Also, if that don't work, you can try clicking on a network it finds, and let it register, your signal may come back.
This is a common problem with those that don't live in big cities or near full strength 3g/h areas.
The phone doesn't handle tower handoffs well. Crappy LG modems.
Exodian said:
The periodic loss of signal was there since day. I still have it on my new one. Others do as well, but one day it went out and never came back on. I believe it was a different issue than just random signal loss. Google said hardware failed in it. You have to contact Google to start an RMA. I'm also not implying that your signal won't come back on at some time either. Personally I would flash everything back to stock. Go to a t mobile store and get a new Sim card and if no signal still then contact Google
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Thank for your help that what I'll have to do only problem is I traded an s3 for this phone on CL so if it hardware I think I'm SOL but thanks for your help
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kthejoker20 said:
Under settings, then data, then mobile networks, then to network operators.
let it search, even if it doesn't find anything or errors.
Then click choose automatically.
If you frequently travel out of 3g/H areas, you need that checked or the phone won't roam from tower to tower. you will get no signal.
Also, if that don't work, you can try clicking on a network it finds, and let it register, your signal may come back.
This is a common problem with those that don't live in big cities or near full strength 3g/h areas.
The phone doesn't handle tower handoffs well. Crappy LG modems.
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I tried this and when I click T-Mobile or att it says this sim card can not pick up a connection but the sim card works on other T-Mobile phones
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castro08 said:
I tried this and when I click T-Mobile or att it says this sim card can not pick up a connection but the sim card works on other T-Mobile phones
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Try getting a new Sim from t mobile and reflashing the radio
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Exodian said:
Try getting a new Sim from t mobile and reflashing the radio
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Thanks will do but why would my sim card work on other phones and other sims not work on mine
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castro08 said:
Thanks will do but why would my sim card work on other phones and other sims not work on mine
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Most likely wouldn't but it would be one more "possible" problem eliminated.
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Exodian said:
This happened on my first nexus 4. Nothing fixed it. Nothing. Hopefully your situation is different. If nothing works, flash back to stock and start the RMA process. Google said it was a hardware failure with mine by the way.
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I'm currently going through the RMA process over virtually the exact same issue. However, I've been running franco's nightlies lately and up until he restored the HSIC/wifi stuff to stock in r154 I was actually experiencing less data drops and rapid tower swapping (constantly going from 3g to H and back rendering consistent data inoperable). *shrug* I feel as if it's something in the hardware on the cusp of failing because sometimes it does it more and sometimes it does it less. It's rather weird. I'm also on T-mobile towers through an MVNO (Straight Talk).
I just cancelled and switched to ATT go phone.
I have RMA'd 2 devices, tried multpie new simcards, relflashed, tried new radios, and nothing worked.
It no longer switches from 3g to H on ATT network.
It stays in H constantly.
Also, no more signal drops or loss of signal.
I have 100% signal all the time now.
The data is a little more expensive, but worth it for the coverage so far.
It's not your phone, it's the tmobile network.

[Q] slow 3G on Airtel - India

on my nexus 4, i get ridiculously low 3G download speeds(60 kbps on speedtest) . this has started recently when the mobile refused to be connected to google servers (wifi and data icons stay gray). i reset the APN, and after a while the problems were gone. now i get low speeds and it refuses to download any app from the play store! it never starts the download. please help!
i'm on franco kernel milestone 2 and stock rom
Make sure you have 3g pack activated. If you have 2g pack active it will still connect to 3g but will use 2g speeds.
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atulalvenkar said:
Make sure you have 3g pack activated. If you have 2g pack active it will still connect to 3g but will use 2g speeds.
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even if it is a 2G pack i should get more than 2-3kbps download right? max i get 10. did you face the same problem?
So do you guys actually have so many people on trains that you can't even see the train?
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sughosh9055 said:
on my nexus 4, i get ridiculously low 3G download speeds(60 kbps on speedtest) . this has started recently when the mobile refused to be connected to google servers (wifi and data icons stay gray). i reset the APN, and after a while the problems were gone. now i get low speeds and it refuses to download any app from the play store! it never starts the download. please help!
i'm on franco kernel milestone 2 and stock rom
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Try a different modem/baseband and give it a couple of days to settle!(0.27 or 0.54)
Should be okay.
You could even call airtel after that and tell them to give you the 3g settings on the call itself and save it manually.
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Arunabh said:
Try a different modem/baseband and give it a couple of days to settle!(0.27 or 0.54)
Should be okay.
You could even call airtel after that and tell them to give you the 3g settings on the call itself and save it manually.
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what exactly is trying a different baseband? is it like flashing a baseband?
can you please explain. i'm new to this stuff
No.. Actually... We have ****ty politicians who take money from private operators so that they can give us ****ty services at exorbitant prices... The price of democracy..

No data on 4.3 T-Mobile!

I can't get data to work on any 4.3 ROM the 4g comes out but it says data error
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kepapas said:
I can't get data to work on any 4.3 ROM the 4g comes out but it says data error
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switch it to hspa+, i know in nyc they are working on the network in a few placrs, maybe they are working on lte wherever you are.
Have you checked the APN settings? From that screen tap on Mobile Networks and then Access Point Names.
raptir said:
Have you checked the APN settings? From that screen tap on Mobile Networks and then Access Point Names.
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if the apn was wrong, it wouldnt connect to lte. the same happened to me last night. i called tmobile and customer service told me there are no issues. then i called back and talked to tech support, and they told me that tmo is working on the network. several hiurs later data started fliwing through lte.
simms22 said:
if the apn was wrong, it wouldnt connect to lte. the same happened to me last night. i called tmobile and customer service told me there are no issues. then i called back and talked to tech support, and they told me that tmo is working on the network. several hiurs later data started fliwing through lte.
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Its working solid on 4.2
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kepapas said:
Its working solid on 4.2
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try it again on 4.3.. remember, youll need one of the two hybrid radios for android 4.3(.27/.84 or .33/.84) http://forum.xda-developers.com/showpost.php?p=36400943&postcount=1
simms22 said:
try it again on 4.3.. remember, youll need one of the two hybrid radios for android 4.3(.27/.84 or .33/.84) http://forum.xda-developers.com/showpost.php?p=36400943&postcount=1
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I did all that I have rasta 4.3 backed up I restored it and still says network error only on 4.3 its ****en weird even changed the apns to regular h+ still network error changed it back to fast.T-Mobile still network error refashed it cleared data and cache installed gapps still network error I restored back to rasta 4.2 everything is dandy. It was working fine early when driving to work .
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kepapas said:
I did all that I have rasta 4.3 backed up I restored it and still says network error only on 4.3 its ****en weird even changed the apns to regular h+ still network error changed it back to fast.T-Mobile still network error refashed it cleared data and cache installed gapps still network error I restored back to rasta 4.2 everything is dandy. It was working fine early when driving to work .
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if it was working fine when you were going to work, then its probably just a tmobile issue. as i said, last night the same happened to me. i even got my bars to turn blue(sometimes), but no data flow. it started about 9pm, and data started flowing again around 4am.

Anyone have working data on Straight Talk (T-Mobile) this morning?

I woke up this morning to my phone saying I need to sign into the network HOME. The phone shows 3G/H but cant connect to Google's services, apps cant get to data and when I try to go anywhere in the browser it redirects me to a T-Mobile web page saying I dont have a working data plan and to sign up for a data plan. I'm in Atlanta, GA.
APN is :
straight talk
wap.tracfone
8080
http://mms.tracfone.com
mcc = 310
mnc = 260
I doubt its going to be fixed on here but I am wondering if its global or if I should keep harping on them because its specific to my SIM.
You need to set your APN to T-Mobile settings. I'll post my settings.
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ihidbehindmusic said:
You need to set your APN to T-Mobile settings.
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Would not let me add multiple pics.
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Last one
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I had the exact same issue a few days ago with net10. Support was not helpful. Finally purchased a new tmobile sim, and did the transfer existing service to new sim via the website. Had data back within a few minutes.
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I use Platinum Tel which also borrows its service from T-mobile and I havent had data working for 2 days. I turn it on but nothing happens. I've asked them about it and I checked two different phones. I dont know whatsup.
I checked the APN settings and they were ok.
My APN settings never changed and they were never those settings. Let me reiterate, I am on STRAIGHT TALK and not T-Mobile directly.
Then have had me trying a dozen ones and nothing.
I'm having the same issue, and so are people on Facebook and the ST forums. Support is useless, but I finally got escalated high enough to make them put in a detailed ticket about the issue.
It's not just you, it's a lot of people, so I'm hoping it'll be fixed soonish.
Still broken, this is two days out now :/ If anyone has this fixed for themselves somehow, please post.
XDAcat62 said:
Still broken, this is two days out now :/ If anyone has this fixed for themselves somehow, please post.
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Data is working now for me. I contacted platinum tel customer service and somehow it was fixed.
alan-31 said:
Data is working now for me. I contacted platinum tel customer service and somehow it was fixed.
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I had to buy a new sim card and transfer the service.
They sent me an AT&T SIM.

T-Mobile APN?

I just got this thing and it's an amazing phone. I absolutely love it. But for the first time after having it for a few days, I decided to go on a lengthy drive only to realize that MY PHONE DOESN'T GET DATA!!!! I messed with the APN settings once I got back and got it to work with 3G, but I had no luck getting 4G LTE. I can get 4G LTE on my other phones, but was wondering if others have experience similar issues, and what have you guys done to resolve them.
Thanks
nope....no issue where i live.....
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soufdallas said:
nope....no issue where i live.....
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Yeah, it's just my area. I used the APN that I was using on my nexus 5 and am now getting data. It appears to be pretty similar to the stock one, so I'm confused as to why that one wasn't working for me.

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