Database Users

Mobile network state: disconnected

Got an x10 today off ebay, unlocked after browsing this forum, by htc-code, network shows carrier on home screen, signal shows 4 bars, yet in status it says mobile network state: disconnected, this results in me not being able to get any calls at all, not even a simple balance check, the sim card is pay&go whilst I sort it out but as far as I'm concerned it isn't a data plan issue or anything like that.
Just wondered whether this is an issue anyone knows anything about or whether it's been imei blocked or whether I should just get in touch with tesco.
possibly important info:
Tesco mobile
phone was locked to orange, now unlocked
firmware 1.6
baseband 1.1.25
kernel 2.6.29-rel semc-android semc #2
signal strength -85dbm 14asu
mobile network type utms
service state in service
mobile network state disconnected

Being a pay as you go, the SIM might need activating? Ring your Telco and see what they say.

The sim came out of another phone I've been using for the past 3 years I'll give them a call later to set up a data plan anyway.

Got hold of Tesco, they couldn't solve it, imei isn't blocked or anything, tried and Orange simcard (the network it was originally on) and that works and makes calls, my other sim doesn't make or recieve calls, so it looks like it hasn't been unlocked fully. I need to get hold of htc-code and try to figure out a solution, that is, when they're online. I'll post back with an outcome.

both my x10a and my nexus1 say the same thing, mobile network state disconnected, and my phones work great. i am on wifi now, but when i turn off wifi my phone has no issues with cellular data.
your phone must not be unlocked yet or you might not have entered your apn correctly. make sure the apn is correct for your network and try again

i just turned off wifi and waited for the 3g symbol to reappear and now my mobile network state reads connected. so this indicates if you are attached to the network for data only.
i would still make sure that you manually configure your networks apn settings and then try to make a call. i think i had an issue when i had flashed to a different firmware and had not entered my carriers info.

Thanks for the reply mate, I'll try that seeing as ferraripassion/sudarshan is offline I'll let you know how it goes.

Sort of fixed, manually entering APN puts up 3g symbol and changes mobile network state to connected, even on wap internet, but I still can't make or receive calls on this sim card :/

Thought I'd check the phone on checkmend this morning, although the phone does still work on an orange sim card, checkmend says
Ever blocked UK: This item has been blocked during its lifetime by one or more UK network(s).
IMEI Currently blocked: This item is currently blocked on one or more networks. It may still work on some networks.
Click to expand...
Click to collapse
So, with that, does anyone have any advice on IMEI unblocking/people to contact and getting my cash back?

Write to matey boy on eBay and get money back. Because clearly, he's sold a non-working phone that's probably been nicked.

WP7 mobile network (UK)

I put WP7 on my HD2 today and the automatic network it picks is T-Mobile UK but I'm with Virgin. I went to the settings to look for Virgin but it's not in the list. If I use it as T-Mobile, is that going to count as 'roaming'? A text and a call I made over an hour ago haven't shown up on my Virgin account's recent calls yet, so I'm going to assume this is the case (it's normally takes less than 30 minutes unless roaming).
Does anyone know how I can enable it for Virgin?

Yep, I'm having the same problems... I can' find a place where I can change the settings to put a manual network in place...

have you installed the connection setup xap??
it will configure the phone for your network and needs to be done with HD2's.
im on t-mobile but could not use 3g or internet data unless i ran the xap and it configured it. maybe it will sort your problem.

Virgin use T-mobile's phone masts, you won't be charged any roaming fees.

oc_masta said:
have you installed the connection setup xap??
it will configure the phone for your network and needs to be done with HD2's.
im on t-mobile but could not use 3g or internet data unless i ran the xap and it configured it. maybe it will sort your problem.
Click to expand...
Click to collapse
Just to let u guys know, I did the same, and 3g works, it also displays virgin media now.

To clarify things a bit. Some ROM''s don't display correctly the names ot virtual mobile operators like Virgin or Tesco in the UK or elsewhere in the world. Instead the phones display the name of the network that is actually used by the virtual operator. That shouldn't be a problem at all and involves no additional costs to the user

Thanks for all the advice. I checked this morning and the call and text came through uncharged, so it wasn't roaming. Unable to confirm whether the connection setup suggested works for me as I got impatient last night and wasn't too impressed with WP7 anyway, so decided to flash NANDroid (seeing as I now had the right HSPL and MAGLDR in place for WP7).
Thanks again.

hread moved to HD2 Windows Phone 7 Q&A and General

If your on Virgin Mobile you will need to change the APN settings under 'mobile network' in settings for Virgin mobile to get 3G and such

[Q] unlocked tmobile hd2 no data connection??? please help

i have a tmobile hd2 and its carrier unlocked i am using it with ATT and i just recently lost all data connection to my phone. i have an unlimited data plan that was working perfect until just recently. no internet or mms not even weather!! only can use wifi. can anyone help? thanks

Have you tried
*#*#4636#*#*
dial this and then go to phone information.
Have you run the ping test?
Checked what Current Network says?
Checked to see if there is anything listed under =======DATA======= ?
Have you tried to put a friend's TMO sim in the phone to see if data is restored?
All the data you can provide could help solve your problem. As is, the problem might be a little ill defined.

Lrggenius said:
i have a tmobile hd2 and its carrier unlocked i am using it with ATT and i just recently lost all data connection to my phone. i have an unlimited data plan that was working perfect until just recently. no internet or mms not even weather!! only can use wifi. can anyone help? thanks
Click to expand...
Click to collapse
If you are running Windows Mobile on your HD2 from the home screen touch onvStart Menu/Settings/Menu/All Settings/Connections/Connections. Then tiuch on the adcanced tab and then touch on Select Networks and make sure AT&T is the selected network. Also tiuch on the Task tab and select Manage Existing Connections. While on the Modem tab make sure AT&T is selected and under the Proxy Settings make sure the box beside "This network connects to the internet" is checked.
Ok if you are running Androud then go to Settings/Wirless & Networks make sure allow data connections box is checked. Also go to Networks/Vertualy private networks (VPN) and make sure your AT&T VPN is corrwct.

i have fixed the problem! i was running the tmobile 3.14 rom udate which sucked and i just flashed an energy rom and alll is working again thanks for the suggestions

Same Problem
Someone please help and know that I know little to nothing of technical terms! I have the same problem. I have a T-mobile Hd2 and had Android put on it. Right at first I had a data connection then all of a sudden-NO DATA. I'm so frustrated! I checked the setting for using the phone as data connection SEVERAL time. I can get wifi but no data otherwise. PLEASE HELP

Try:
Menu - Settings - Wireless and networks - Mobile network - Access Point Names - menu button - restore to defaults, and follow the simple instructions
This should place the latest APN from your carrier on to the phone - may need a soft reboot

nenol said:
*#*#4636#*#*
dial this and then go to phone information.
Have you run the ping test?
Checked what Current Network says?
Checked to see if there is anything listed under =======DATA======= ?
Have you tried to put a friend's TMO sim in the phone to see if data is restored?
All the data you can provide could help solve your problem. As is, the problem might be a little ill defined.
Click to expand...
Click to collapse
Hi, I'm currently trying to get my T-Mobile HD2 to work properly on NTT docomo, a Japanese cell carrier. I moved here at the end of May and have been using a data-only SIM through bmobile, a provider that uses the same towers as NTT docomo and it worked perfectly, however I switched to a voice and data plan and now I have no data connection. Voice works fine though.
I followed nenol's steps and under =======DATA======= it says, "State: DcInactiveState disconnected with last try at 9:49PM fail because Activation Reject GGSN" What now? Ha

[Q] Network problem with T-mobile sim card on VZW Note 2

Please help the frustrated me
I put a T-mobile sim card on my VZW Note 3 and added an APN to for the mobile network, the 4G LTE flag shows up in the status bar as expected. The only problem is: when it uses data network instead of WIFI, all non-http network connections seem to get blocked and the only thing I can do is to use the browser to surf Internet. All other apps such as WeChat, Skype don't work at all. WeChat keeps reporting "Server access failure (1, -10087)".
I suspect there's a firewall built in the T-mobile data network but couldn't find any settings about it.
Does any expert here know to solve the problem?
Thanks!

eastdeal said:
Please help the frustrated me
I put a T-mobile sim card on my VZW Note 3 and added an APN to for the mobile network, the 4G LTE flag shows up in the status bar as expected. The only problem is: when it uses data network instead of WIFI, all non-http network connections seem to get blocked and the only thing I can do is to use the browser to surf Internet. All other apps such as WeChat, Skype don't work at all. WeChat keeps reporting "Server access failure (1, -10087)".
I suspect there's a firewall built in the T-mobile data network but couldn't find any settings about it.
Does any expert here know to solve the problem?
Thanks!
Click to expand...
Click to collapse
Did you ever get it to work? I'm experiencing the same issue with my note 3 from VZW.

Server Access Error (-1,10087) with WeChat \ HTC One M8 \ T-Mobile
I have been getting the same error ever since Android was updated from 4.3 to 4.4.*.
I have WeChat on a HTC One M8 on T-Mobile. Works fine on WiFi, but not on direct connect to T-Mobile's LTE network. T-Mobile doesn't have any ideas what could be causing this except to say it is either WeChat, Android, or HTC.
T-Mobile did give me a brand new HTC One M8 thinking a new phone may help, but I still run into the same issues.
I have full use of Internet, email and messaging, but WeChat will not connect via the T-Mobile network. It appears WeChat may be getting blocked by T-Mobile when accessing via the HTC One M8 as there are a few things occurring:
1. Continually receiving an error: Server Access Error (-1,10087). Only occurs when there is no WiF and trying to connect through T-Mobile’s data network.
2. Cannot request a TEXT to be sent to me under the Password Recovery feature. It says a text is being sent but none come through.
3. The same with the request a phone call Password Recover feature. It says to expect a call but none come.
4. When sending a data report, it will get to 95% uploaded and then freeze and never finishes.
Any thoughts on how to correct this?

eastdeal said:
Please help the frustrated me
I put a T-mobile sim card on my VZW Note 3 and added an APN to for the mobile network, the 4G LTE flag shows up in the status bar as expected. The only problem is: when it uses data network instead of WIFI, all non-http network connections seem to get blocked and the only thing I can do is to use the browser to surf Internet. All other apps such as WeChat, Skype don't work at all. WeChat keeps reporting "Server access failure (1, -10087)".
I suspect there's a firewall built in the T-mobile data network but couldn't find any settings about it.
Does any expert here know to solve the problem?
Thanks!
Click to expand...
Click to collapse
Did you check to see if you have a proxy in your apn settings? That would cause a such a condition if you have a proxy in your tmobile apn settings.
Sent from my SM-N900V using XDA Premium 4 mobile app

Same thing for me on Tmobile M8 using We Chat. If I go into the settings and turn off and on Mobile Data, it will work for a few minutes and then revert back to the server error.
I definitely believe it has to deal with something on Tmobile's network but their support doesn't have an answer. Someone please help!

finally figured it out
This has been bothering me since I flashed the viperone rom for my M8. The solution is simple, go to your APN setting edit access point, change APN protocol from IPV6 into IPV4/IPV6!
luvtommie said:
Same thing for me on Tmobile M8 using We Chat. If I go into the settings and turn off and on Mobile Data, it will work for a few minutes and then revert back to the server error.
I definitely believe it has to deal with something on Tmobile's network but their support doesn't have an answer. Someone please help!
Click to expand...
Click to collapse

Mobile network state disconnected?

Hello guys. After paying off the remainder of my S8's bill on sprint they unlocked it (or so they said). I then used your guide to install Samsung and at&t's firmware. From there I went to an at&t store, bought an at&t go phone sim card, installed it, activated their service and changed my number. LTE works fine, but I don't think 2g and 3g are working.
1. Under sim card status it says disconnected mobile network state. My IMS registration status is not registered either.
2. Under connections - mobile networks - network operators at&t - search for at&t microcell it says "Failed to connect to mobile network via at&t MicroCell. Try again.
3. Under connections - mobile networks - access point names it says "ATT Nextgenphone", that's all. I would of thought more options would be here. ?
According to the app open signal my phone never uses 2g or 3g.
Please let me know what I should do next. Thank you.