Hello All,
I've become increasingly aware that the quality of the voice calls on my N4 is very poor indeed. At first I thought it was just my network but have since been able to test two other N4's on the same network at the same time from the same location. The other two were fine - exceptional actually. Mine was comparatively bad: crackling, low fidelity and too quiet. Something isn't working properly.
So, are there any suggestions for ways to fix this sort of problem on my own?
Also, how does one go about getting Google to actually support the hardware they sell? I suspect my N4 should be replaced under warranty and I already fear the colossal ball ache they are going to make that experience for me.
Any and all suggestions welcome.
Kind thanks
Paul
Sent from my Nexus 4 using Tapatalk 2
What carrier are you using? If you're on T-mobile check and see if you're phone supports HD calling.
I was having that same issue with my Note 2, not all the time but sometimes I would hear echos and cracking. I set up my call sound and it's great now.
Not all phones support HD calling but you should look into it. It's a huge difference, even more so when both sides have a phone that has HD calling. It sounds even better then calling over wifi as long as both party's have a device that supports it.
Sent from my SGH-T889 using Tapatalk 2
Hi Onemoa
I'm on Three in the UK which also has HD voice. How do you go about checking whether it is configured correctly?
Thanks!
Sent from my Nexus 4 using Tapatalk 2
On T-mobile you get a widget called my call sound. I used that to set it up best for myself.
I'm not sure how you would configure it though. All I know is when you have it you will know because the difference is very noticeable, as long as both users have a compatible phone. I'll try looking into it some more.
Sent from my SGH-T889 using Tapatalk 2
Related
Hi guys,
I've got my Note for four days now, I'm very happy with it except for one thing. I keep getting complaints from people I call that the call quality is very poor. When I use the voice recorder my voice sounds crystal clear, so I don't think it's a faulty mic. I thought my maybe my in call mic volume is too high. I accessed the service menu (*#*# 197328640#*#*) but I can't get into 5. Audio. When I press it it just goes back to the main menu. Does someone else have this problem or does someone have a fix for my problem.
I have the same problem... but some people hears me well and others told me they hear me far away and with a metallic voice.
No problem here.
It ain't just ok... it's perfect compared to other devices.
Sent from my GT-N7000 using Tapatalk
I agree the note is very good on out going and incomming calls. Much better than the S1 and S2.
Sent from my GT-N7000 using xda premium
Works fine here..
does it mean we have a defective batch .. ?
Got my nexus 4 during the first launch and apparently when I use it as a phone the people on the other end have a tough time hearing me. It doesn't happen all the time but people say I sound far away and they ask if I've moved or not but I'm in the exact same position for the duration if the call!
Also, I get the same complaint while on speaker phone.
Does anyone else have these problems?
I'm sure its not the network I'm using either since I'm on Telus in Toronto and I have full bars when talking.
Sent from my Nexus 4 using xda app-developers app
Haven't heard a complaint yet. How's your signal when you are hearing complaints?
Sent from my Nexus 4 using Tapatalk 2
Voice Quality
maxpowerxiii said:
Got my nexus 4 during the first launch and apparently when I use it as a phone the people on the other end have a tough time hearing me. It doesn't happen all the time but people say I sound far away and they ask if I've moved or not but I'm in the exact same position for the duration if the call!
Also, I get the same complaint while on speaker phone.
Does anyone else have these problems?
I'm sure its not the network I'm using either since I'm on Telus in Toronto and I have full bars when talking.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I can tell you that people are commenting on how clear and crisp my voice sounds.
Either speakerphone, Bluetooth car or regular phone all are excellent call quality.
Much better then my old SGS3.
CC
are you saying that you actually hold the nexus 4 up to your ear and talk into the thing?!?!
do you know what year it is??
Clear and crisp on both ends. No issues hearing people and haven't heard anyone say my end is faint/distorted or anything.
My call quality is awesome, much better than my one X - but the main thing you notice is the volume - its nice and loud. (some would say too loud, but you can always turn it down if you think so)
Sent from my Nexus 4 using Tapatalk 2
Ogg said:
are you saying that you actually hold the nexus 4 up to your ear and talk into the thing?!?!
do you know what year it is??
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Click to collapse
I know, right? Who uses a phone for a phone any more??
But in all seriousness. I'm wondering if I have a bad speaker or something. Everything else with the phone is fine. A slight buzzing in the earpiece but that's only if I'm using it as a phone but it doesn't bother me. Also, no rattling whatsoever.
The signal quality is fine when during the call. Full bars.
Sent from my Nexus 4 using xda app-developers app
Ogg said:
are you saying that you actually hold the nexus 4 up to your ear and talk into the thing?!?!
do you know what year it is??
Click to expand...
Click to collapse
Why does your third post ever have to be so offensive? You haven't talked on a phone for 5 years?
I think I got the same call quality problem. It sounds even worst than my old ATT captivate.
wawacoffee said:
Why does your third post ever have to be so offensive? You haven't talked on a phone for 5 years?
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He was obviously kidding, which the op got. All good. :thumbup:
chrisjcks said:
My call quality is awesome, much better than my one X - but the main thing you notice is the volume - its nice and loud. (some would say too loud, but you can always turn it down if you think so)
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
This....
'effin speaker made me deaf the first time someone called me and spoke into the phone
if you have buzzing...that might be an indication of a bad speaker... I just placed a call to / from my phone for you as a test to be sure..
crisp, clear and NO buzzing. ever.
Yes, I have the same issue. People can't hear me as it constantly cuts out, and when it doesn't cut out, it sounds like I'm far away. It's so bad that some people have said "your new phone is a piece of crap!" and in general it's not possible to have a conversation. This has happened in several cities and places where my old htc inspire never had any issues.
I've been waiting for google to send me a new one, but it hasn't arrived yet. Also their customer service has no tools or authority to do anything, except for "sending an email to a specialist."
When I've called them about the RMA and to complain, I've done it from my Nexus phone and they constantly ask me to repeat. When I explain the issue they seem somewhat sympathetic.
^^ Stock rom & kernel?
Today i got my Nexus4 and have the same issues.
People tell me that i sound far away and some weren't able to understand me. My speaker (that one holding to the ear) sounds like an old Nokia with distortion from the wireless signal (induction). Sound chip tends to cut out people on the other end and it sounds like a "bumping volume". I have the same tested on my iPhone 5 and people also tend to sound like "bumping volume" but not that bad as on the Nexus 4. This is clearly a software issue (compressor).
Well i think i have to return my Nexus 4. Cheap doesn't always pay off in terms of quality
100% stock here. Turns out they're shipping me a new one and it should here tomorrow afternoon. So we will see if that one is better.
Got new phone, works now, everyone can hear me fine.
I get complaints anytime I use speakerphone. The caller on the remote end says my audio is choppy and sounds like I am far away. I've been holding out on doing a RMA hoping it will be fixed in a software update. I've tested my mic using different recording apps and the audio playback sounds very clear. I'm wondering if the issue is related to the noise cancelation that takes place when in a call.
Sent from my Nexus 4 using Tapatalk 2
three letters. APN
phermey said:
three letters. APN
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Click to collapse
Care to explain?
Sent from my Nexus 4 using Tapatalk 2
solvingchaos said:
Care to explain?
Sent from my Nexus 4 using Tapatalk 2
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Click to collapse
Sure thing. 99% of all call and data quality issues on this phone is due to the APN never being set. Or put in improperly. Most peeps think that inserting the sim is all they have to do.
Fire away
Got one on AT&T. Question is how to get Sony Video Unlimited movies downloaded. I purchased some and had them on Z3. Realize the app has been changed to PlayStation Video. App not listed in Play Store and sideload fails.
I've never used Sony movies before so I'm unable to answer that question, sorry
Anyone else feel free to chime in
Does it have microphone noise suppression toggle under call settings ? Thanks!
Oh oh...! Stabilization... how does it perform when recording 1080p video and 4k? Could you walk around and see how much it shakes in each? Please and thank you!
I was not able to find microphone noise suppression under call settings. Is it hidden anywhere or should it just be out in the open?
I will take some samples of video when I get home from work tomorrow.
I would like to know if the issue described in this thread is solved: http://forum.xda-developers.com/showthread.php?t=3218013
Sendt fra min C6603 med Tapatalk
redandblack1287 said:
I was not able to find microphone noise suppression under call settings. Is it hidden anywhere or should it just be out in the open?
I will take some samples of video when I get home from work tomorrow.
Click to expand...
Click to collapse
It shouldn't be hidden as you could see here -> http://forum.xda-developers.com/xperia-z4/help/microphone-noise-suppression-calls-t3206103
Not a big deal, but nice to have. Thanks!
Do you get lte just fine?
Sent from my HTC One using Tapatalk
What do you think of the speakers? Just your subjective opinion
Do you get HD calling? I have an international z2 and hated that I could never get HD calling to work even though t-mobile said it had the correct bands to work....
Does double tap to wake work properly?
LosserKlosser said:
I would like to know if the issue described in this thread is solved: http://forum.xda-developers.com/showthread.php?t=3218013
Sendt fra min C6603 med Tapatalk
Click to expand...
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I just tested this out with few contacts and the starred contacts played my notification sound while non starred contacts did not. Worked correctly with the few people I tried it with, so it appears the issue is solved.
king_david43 said:
Do you get lte just fine?
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Yep! You just have to put in the T-Mobile APN settings correctly and it works immediately.
lagittaja said:
What do you think of the speakers? Just your subjective opinion
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Click to collapse
Not as loud as I hoped, but still loud and extremely good quality. Bass is weak but audible. Better than my moto x 2 for sure. If you are holding the phone in landscape and cupping your hands around the speakers, you can hear really well for videos and such. Have not used an HTC device but these are the best speakers I've used.
darigaaz12 said:
Do you get HD calling? I have an international z2 and hated that I could never get HD calling to work even though t-mobile said it had the correct bands to work....
Click to expand...
Click to collapse
My understanding is that Tmo has to allow a phone to get hd calling, bands aren't the only component involved; someone else with more expertise should comment on this. I don't know if I get hd calls or not, is there a way to check? Haven't made enough calls yet to comment on sound quality.
yannik~ said:
Does double tap to wake work properly?
Click to expand...
Click to collapse
Yes although I would call it triple tap to wake, you will be much less disappointed
Still not home from work, will try to get video samples up in a few hours
Hi,Thanks for all the answers. Just a few to top them off:
1) What phone did you previously own before the switch?
2)Did you noticed if the signal was better or worse?
3)Does the phone feel like it would break easily like the N4(If owned)?
Thanks again!
!M4G3 said:
Hi,Thanks for all the answers. Just a few to top them off:
1) What phone did you previously own before the switch?
2)Did you noticed if the signal was better or worse?
3)Does the phone feel like it would break easily like the N4(If owned)?
Thanks again!
Click to expand...
Click to collapse
I am coming from a moto x 2nd gen, and before that I had the N5/4/3/2. Build quality is substantially better than the N4, and just as good if not better than the moto x2, although the build styles are very different so that's not really a fair comparison to make. Extremely impressed with the build quality of this phone, the metal frame really takes it up a notch. Does not feel like it will break if I drop it. Mine is green and looks beautiful.
As for the signal, the bottom line is that I have less time without signal but still can't make calls in all the places I couldn't make calls before. In general the radios seem to be SLIGHTLY better than the moto x2 (WiFi, Bluetooth) but the only place I am 100% sure there is an improvement is in the speed that the Bluetooth connects to my car (it connects much much faster than motox). Otherwise I would say radios are basically the same +/-5% strength with my gut telling me the xperia is slightly better
Thanks for the info and prompted response. I too am on Tmo, started with the N4-N5 and now with the G3.Yea i kind've knew that the N4 comparison was a little unfair(glass vs metal)lol. I'm deciding between the Z5 and the Lumia 950 XL they revealed today .
Where did you buy and how much?
Sent from my D6603 using Tapatalk
redandblack1287 said:
I just tested this out with few contacts and the starred contacts played my notification sound while non starred contacts did not. Worked correctly with the few people I tried it with, so it appears the issue is solved.
Click to expand...
Click to collapse
Thank you very much.
Sendt fra min C6603 med Tapatalk
Which version do you have? 6603 or 6653 I want to get a compact but not sure if I need cat4 or cat6 on T-Mobile. I'm currently on a droid turbo used to have a z1s. Only thing I didn't like was the speakers on that and it seems to be much improved so just don't know which version I need. Still considering the z5 but I think it's just a little too big for me.
Sent from my XT1254 using XDA Free mobile app
I am (was?) all set to buy a 6P, so doing some research on them. And I've run across the multiple threads on different forums with 100's of user complaining about call quality. But it's hard to tell if it's only affecting a few unlucky souls or if it is pretty much everyone. I like the idea of this phone since I'm a programmer and want to be able to use a rootable phone with any carrier I choose, but it has to do the basic things a smartPHONE should do, too. I'm coming from an S5 which has great call quality, and do not want to downgrade in that area at all.
So any user feedback would be welcome.
TIA
For what it's worth, in Perth Australia with Vodafone I find the call quality no better or worse that any of my previous phones (see my signature for that list).
Sent from my Nexus 6P using Tapatalk
My 6P has fine call quality on both ends of the conversation. I've asked those on the other end of the line how the sound was and have consistently been told it's very good.
if your talking about the noise cancellation issue, you can easily fix it with a simple build.prop edit
What "quality issue"? There is none, most issues are network related, hell mine sounds just fine using the car Bluetooth while doing 70 on the highway
Yeah no problems with call quality on any of mine or my friends and families 6p
No issues with my call quality....
Mines running perfect out the box ... Verizon here .. Made several calls no issues yet
You should be more worried about the screen issues than the call quality of this phone.
Sent from my Nexus 6P using Tapatalk
ncsuwolfs said:
if your talking about the noise cancellation issue, you can easily fix it with a simple build.prop edit
Click to expand...
Click to collapse
Yes, the noise cancellation issue. I'd read about that tweak, but pretty much no feedback about if that was a true fix or not.
z0phi3l said:
What "quality issue"? There is none, most issues are network related, hell mine sounds just fine using the car Bluetooth while doing 70 on the highway
Click to expand...
Click to collapse
Yeah, it seems to work fine on Bluetooth. It's when it's using normal mic that it has issues.
mkouk said:
You should be more worried about the screen issues than the call quality of this phone.
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Click to collapse
What screen issue? I guess I got caught up reading 500 or 600 posts about the call issue, and didn't see anything about the screen. I'll have to do some more looking.
On Verizon here.. My fiance said that I sounded a bit odd when I first started using the 6P (Call sounded normal from my end). I discovered that the HD calling option was turned on. I tried it with the HD calling off, and she said I immediately sounded "normal" again. Funny because I bet it actually sounded better in HD mode, and she probably just wasn't used to the clarity.
The only sound quality issues I have experienced are with the noise cancellation mic on the back of the phone. I have a Tetded flip case and if I call with it opened up on that mic people say I sound muffled. If I uncover it I can be in a very noisy room and all people can hear is me even though I can bearly hear them because of the volume of the background noise.
I got a GS5 Neo and I noticed that when I call my girlfriend on her galaxy s4 , the call quality audio sounds like it's hissing kind of digitized. She even says that I sound weird compare to usual(with old phone). When I call a landline I don't have this issue, so I called 2 of my buddies one with a Nexus 4 and the other with an iPhone 4 and I didn't have this issue. Now this would lead me to believe that her phone is the problem but I just upgraded from a galaxy s3 and when I called her with the GS3 I didn't have this issue. The call quality was crystal clear just like if I was talking to someone on a landline. Does anyone know what could cause this issue? Why would a newer phone have this problem but an older phone work fine?
You forgot to mention the most critical piece of information, do you really have high quality signal in your home?
Did you use any microwave oven when you was talking to her? at the specific moment ( or some else in your home ?)
Ya i have full lte signal in my home but it doesn't matter where i am, the call quality is always the same.
Sent from my SM-T330NU using XDA-Developers mobile app
Is your phone rooted? Some options in the build.prop can be modified to improve the sound.
Also you can try to disable the options aimed at improving the call quality : "noise reduction" and "adapt sound". They can be found in parameters / calls / personalize the sound. These options exist for the s5, perhaps for the s4 also.
Not actually I just got the S5 this week and I noticed this. Maybe I will go and exchange it in store and if the replacement does the same thing I will return it all together. Maybe save some cash and buy the S7. I had bought the LG G3 and it did the same thing except callers on the other told me that I also sounded weird. It's weird, unless it's something to do with the carrier but it works fine with my old S3 that's what I don't get.
johnnyh55 said:
It's weird, unless it's something to do with the carrier but it works fine with my old S3 that's what I don't get.
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This is not news, that some carriers they do decrease sound quality so them to do savings in over all bandwidth.
They do that by using compression algorithms, if they gone too far about compression ratio? Then most or all their subscribers will have issues.
But there is also something that it might worth exploring, if Samsung added to S5-Neo a fresher hardware this using a fresher version of Voice compression technology, and this is currently unsupported by your carrier, because he did not paid for buying the rights to use it? In this case: Houston --- We have a problem. :laugh: