Got my nexus 4 during the first launch and apparently when I use it as a phone the people on the other end have a tough time hearing me. It doesn't happen all the time but people say I sound far away and they ask if I've moved or not but I'm in the exact same position for the duration if the call!
Also, I get the same complaint while on speaker phone.
Does anyone else have these problems?
I'm sure its not the network I'm using either since I'm on Telus in Toronto and I have full bars when talking.
Sent from my Nexus 4 using xda app-developers app
Haven't heard a complaint yet. How's your signal when you are hearing complaints?
Sent from my Nexus 4 using Tapatalk 2
Voice Quality
maxpowerxiii said:
Got my nexus 4 during the first launch and apparently when I use it as a phone the people on the other end have a tough time hearing me. It doesn't happen all the time but people say I sound far away and they ask if I've moved or not but I'm in the exact same position for the duration if the call!
Also, I get the same complaint while on speaker phone.
Does anyone else have these problems?
I'm sure its not the network I'm using either since I'm on Telus in Toronto and I have full bars when talking.
Sent from my Nexus 4 using xda app-developers app
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I can tell you that people are commenting on how clear and crisp my voice sounds.
Either speakerphone, Bluetooth car or regular phone all are excellent call quality.
Much better then my old SGS3.
CC
are you saying that you actually hold the nexus 4 up to your ear and talk into the thing?!?!
do you know what year it is??
Clear and crisp on both ends. No issues hearing people and haven't heard anyone say my end is faint/distorted or anything.
My call quality is awesome, much better than my one X - but the main thing you notice is the volume - its nice and loud. (some would say too loud, but you can always turn it down if you think so)
Sent from my Nexus 4 using Tapatalk 2
Ogg said:
are you saying that you actually hold the nexus 4 up to your ear and talk into the thing?!?!
do you know what year it is??
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I know, right? Who uses a phone for a phone any more??
But in all seriousness. I'm wondering if I have a bad speaker or something. Everything else with the phone is fine. A slight buzzing in the earpiece but that's only if I'm using it as a phone but it doesn't bother me. Also, no rattling whatsoever.
The signal quality is fine when during the call. Full bars.
Sent from my Nexus 4 using xda app-developers app
Ogg said:
are you saying that you actually hold the nexus 4 up to your ear and talk into the thing?!?!
do you know what year it is??
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Click to collapse
Why does your third post ever have to be so offensive? You haven't talked on a phone for 5 years?
I think I got the same call quality problem. It sounds even worst than my old ATT captivate.
wawacoffee said:
Why does your third post ever have to be so offensive? You haven't talked on a phone for 5 years?
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He was obviously kidding, which the op got. All good. :thumbup:
chrisjcks said:
My call quality is awesome, much better than my one X - but the main thing you notice is the volume - its nice and loud. (some would say too loud, but you can always turn it down if you think so)
Sent from my Nexus 4 using Tapatalk 2
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This....
'effin speaker made me deaf the first time someone called me and spoke into the phone
if you have buzzing...that might be an indication of a bad speaker... I just placed a call to / from my phone for you as a test to be sure..
crisp, clear and NO buzzing. ever.
Yes, I have the same issue. People can't hear me as it constantly cuts out, and when it doesn't cut out, it sounds like I'm far away. It's so bad that some people have said "your new phone is a piece of crap!" and in general it's not possible to have a conversation. This has happened in several cities and places where my old htc inspire never had any issues.
I've been waiting for google to send me a new one, but it hasn't arrived yet. Also their customer service has no tools or authority to do anything, except for "sending an email to a specialist."
When I've called them about the RMA and to complain, I've done it from my Nexus phone and they constantly ask me to repeat. When I explain the issue they seem somewhat sympathetic.
^^ Stock rom & kernel?
Today i got my Nexus4 and have the same issues.
People tell me that i sound far away and some weren't able to understand me. My speaker (that one holding to the ear) sounds like an old Nokia with distortion from the wireless signal (induction). Sound chip tends to cut out people on the other end and it sounds like a "bumping volume". I have the same tested on my iPhone 5 and people also tend to sound like "bumping volume" but not that bad as on the Nexus 4. This is clearly a software issue (compressor).
Well i think i have to return my Nexus 4. Cheap doesn't always pay off in terms of quality
100% stock here. Turns out they're shipping me a new one and it should here tomorrow afternoon. So we will see if that one is better.
Got new phone, works now, everyone can hear me fine.
I get complaints anytime I use speakerphone. The caller on the remote end says my audio is choppy and sounds like I am far away. I've been holding out on doing a RMA hoping it will be fixed in a software update. I've tested my mic using different recording apps and the audio playback sounds very clear. I'm wondering if the issue is related to the noise cancelation that takes place when in a call.
Sent from my Nexus 4 using Tapatalk 2
three letters. APN
phermey said:
three letters. APN
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Care to explain?
Sent from my Nexus 4 using Tapatalk 2
solvingchaos said:
Care to explain?
Sent from my Nexus 4 using Tapatalk 2
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Sure thing. 99% of all call and data quality issues on this phone is due to the APN never being set. Or put in improperly. Most peeps think that inserting the sim is all they have to do.
Hi,
My Nexus 6P initially had that voice cancellation bug that everyone had. But the 6.0.1 update seemed to have fixed it. Other's stopped complaining.
But off late the problem has started again, others can't hear what I say... the voice is clear but it's too low.
I called my N6P from an iPhone 4s and the made my friend speak into the phone. And yes, the voice was very low. He had to speak really loudly in order to be clearly audible. I called the iPhone from an HTC and the voice quality was perfect.
Doesn't seem to be a network problem either, as when I plug in the headphones, they hear me loud and clear.
But when I'm on loudspeaker or earpiece, they can't hear me.
Is any one else having the same problem?
And my 30 day return period has also expired. I don't know what to do. How do I get it fixed/replaced? I'm from India, so bought online from Flipkart as Google store started selling it only last week.
Coupling it with the Gmail issue... having a terrible time with the phone (having moved from HTC One X, which had the best call quality among all the phone's I've ever used).
dhruvkapoor7 said:
Hi,
My Nexus 6P initially had that voice cancellation bug that everyone had. But the 6.0.1 update seemed to have fixed it. Other's stopped complaining.
But off late the problem has started again, others can't hear what I say... the voice is clear but it's too low.
I called my N6P from an iPhone 4s and the made my friend speak into the phone. And yes, the voice was very low. He had to speak really loudly in order to be clearly audible. I called the iPhone from an HTC and the voice quality was perfect.
Doesn't seem to be a network problem either, as when I plug in the headphones, they hear me loud and clear.
But when I'm on loudspeaker or earpiece, they can't hear me.
Is any one else having the same problem?
And my 30 day return period has also expired. I don't know what to do. How do I get it fixed/replaced? I'm from India, so bought online from Flipkart as Google store started selling it only last week.
Coupling it with the Gmail issue... having a terrible time with the phone (having moved from HTC One X, which had the best call quality among all the phone's I've ever used).
Click to expand...
Click to collapse
You are not alone. I have replaced my phone and still have bad sound quality on phone and BT on 6.0.1
Well I have had my N6P since release and over the past few months there has been a few times where the recipient on the other end if the phone call mentions that they can't hear me all that well. I brushed it off and blamed cell reception because of the few times it was noted. But now over the last couple weeks it seems to have gotten worse and now is reoccurring every phone call. It seems to be more when I go hands free with the phone cocked on my shoulder but even when I am holding the phone directly to my mouth I have to speak ungodly loud just so the person on the other end hears me. I have used multiple ROMs and seems to be an issue regardless of what ROM I'm using, brining me to the conclusion its something funky going on with the internal mic.
I just wanted to know if anyone else is experiencing and issue like this and what thoughts you may have had in fixing this problem. I'm to the point now where my only option would be to contact google about the protection plan. If this is something that all N6P users are experiencing I'd like to know.
Thanks
Sent from my Nexus 6P using Tapatalk
http://forum.xda-developers.com/nexus-6p/help/nexus-6p-microphone-t3238695
fatasian said:
http://forum.xda-developers.com/nexus-6p/help/nexus-6p-microphone-t3238695
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Thank you very much sir. Much appreciated.
Sent from my Nexus 6P using Tapatalk
It seems I have this issue as well. But not as persistent as the others' issues. My issue is more on apps and the functionalities of the mic.
Skype would randomly drop audio after around 10+ minutes. My girlfriend would always complain that she can't hear me but could before. We work around that by just dropping the call and calling back.
On viber, the video calling would be ok, but voice messages that I send are almost inaudible. I have to really shout for it to be barely decipherable. voice messages on FB messenger and Wechat don't seem to have that issue..
Calls are relatively ok according to her. But on speakerphone sometimes there is static/hissing. We work around that by turning off speakerphone and then turning back on.
Shame that I may have to return it, all the other features of the phone seem pretty ok. I don't have the tint issues that others are talking about.
Has anyone else noticed a quiet hiss when the other person talks during a phone call? I am on T-Mobile by the way with HD Voice enabled.
Yes! I'm on Verizon and was just about to post up about this. I had the same problem with my Note 3, and they exchanged it for another Note 3 which was the exact same way. I determined on the Note 3 that Samsung decided to put a crappy earpiece in the phone. I wonder if LG has done the same thing and put a cheap crappy earpiece in a flagship phone. I think a trip to a Verizon store is in order, although in general I find they know less about phones than I do so not sure that anything will actually get accomplished. I will probly just wait and see what other people say. I've noticed that when using Bluetooth in the car, there is no hissing, just when using the actual phone's earpiece.
I also notice this on my H918
I wonder if mine is defective? Any others getting it?
aznxwill said:
I also notice this on my H918
I wonder if mine is defective? Any others getting it?
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Is the hiss you're getting very faint? You guys use the wifi calling or lte? I'm testing when I get home.
Hello. I hear the hiss whenever the other person speaks. This happens on cellular signal and wifi calling. My phone is set to VoLTE and HD voice enabled on H918.
This hiss is probably noticable to young ears.
When you call granny, does she keep saying "Huh?! Wut?!" or does the conversation flow pretty well? Rate this thread to express how you feel about the Google Pixel 3's call quality. A higher rating indicates that calls are clear and crisp, and that regardless of background noise, you can hear the other party clearly (and with ample volume) and they can hear you.
Then, drop a comment if you have anything to add!
Well, it is a nightmare for me.
I have sudden disconnections all the time. People often do not hear me, etc. I have two Pixel 3s — my wife's and mine. Same problem.
I guess it could be connected with memory management issues. Maybe process responsible for radiomodule is being killed.
I'm kind of in the opposite situation. However, for me, I believe wi-fi calling is why I'm experiencing better than usual call quality. Prior to the Pixel 3s (myself and my wife) we never had wifi calling and our house is on the edge of cell coverage in our area. This resulted in poor quality calls. Now with wi-fi calling, our calls are crystal clear with no drops. In general while not using wi-fi calling around town I don't notice any issues.
I have the Pixel 3 and I can confirm that people frequently cant hear me when I call them from home (never had any issues here) and calls disconnect out of nowhere several times in a row. The situation is the worst when calling people with the charger connected. I love this phone for everything but the appalling phone call situation!
Hello Guys,
I have the pixel 3 and i have no issues at all. I have really good phone call quality- even better than my old Samsung Galaxy S7- can't complane about it.
For me the call quality on network has been great. No disconnections. Crystal clear earpiece sound. Much better than pixel 2. I have not tried calls in weak cellular areas.
Sent from my Pixel 3 using Tapatalk
I average less than 5 phone calls a month. I own the Pixel 3 for 3 weeks. I already have 2 phone calls made within my house that I intermittently cannot hear the other side. I owned from Nexus 4, 5 6P, Pixel, Pixel 2. Never had this problem from the same house once. You can tell I'm a big fan but might be forced to switch. This phone does almost everything better than the Pixel 2 except for slow charging speed and dropped calls, very basic requirements. Disappointed. Yes, my house has weak cell signal.
UPDATED: PROBLEM SOLVED. Worked with Google tech. Eventually by clearing cache of Google app fixed it. Thanks.
UPDATED AGAIN: Problem came back after half a day. Rebooted OK for now. RMA.
UPDATED: Replacement seems OK, so far.
It isn't call quality, it is quality of the call. I LOVE the call screening feature. I used to send all unknown calls to voicemail. That would be a dozen a day. I would then have to listen to them and delete 11 of the 12 and return the 12th. So far, no spambot has left me a message on the screener. Nice process improvement.
eivissa said:
I have the Pixel 3 and I can confirm that people frequently cant hear me when I call them from home (never had any issues here) and calls disconnect out of nowhere several times in a row. The situation is the worst when calling people with the charger connected. I love this phone for everything but the appalling phone call situation!
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Both my Pixel 3 and my girlfriends is having the same issue - very annoying.
---------- Post added at 09:21 PM ---------- Previous post was at 09:10 PM ----------
Fduch1984 said:
Well, it is a nightmare for me.
I have sudden disconnections all the time. People often do not hear me, etc. I have two Pixel 3s — my wife's and mine. Same problem.
I guess it could be connected with memory management issues. Maybe process responsible for radiomodule is being killed.
Click to expand...
Click to collapse
Have you found any fix for this? My girlfriend and I are in the same boat... horrible reception with plenty of disconnects.
Do you have Wifi Calling enabled? Did that help?
Eddie
My sister has Google Pixel 3 and she hasn`t experienced any trouble considering call quality, however, she`s used it only for 4 months, we`ll see what the future has in store for this phone...
I have no issues with the call quality, but do have issues with Google putting a beeping tone every 15 seconds when I record calls, hope someone finds a solution quickly.
I turned off VoLTE. I HAVE AT&T, wife has Verizon. All sorts of issues, seem to have gone away disabling the HD Calling, kind of a bummer, but I'd rather the calls actually work.
Call quality on this phone is the worst! It's constantly going dead, other person can't hear me, weird static type noises or dropped calls.
I never had this kind of issue with my S8.
Is there anything I can do? My provider doesn't have wifi calling yet. I don't think it's a hardware problem because 2 of my friends have the same issues and when I'm out in the open it seems to work fine.
Can the radio's be changed on the phone? I know on some phones you could.
Thanks
Call Quality constantly dropping
I have the same issues as people are describing. It is absolutely impossible to use the phone as a phone in any professional manner. Even my family and friends get annoyed, so imagine having to deal with business partners or customers. Sigh. Its been a nightmare for my self so far, and the support for this issue isn't very good either.
Call Quality, not a dot over a 1 star worth.
In every other manner though, the unit is the very top dog in class! #1. But it is suppose to be a phone primarily. Reminds me more of the iPod Touch than a phone the way it works now.
Ordered a Pixel 3 and a Pixel 3XL for black Friday sale (One for me and one for my wife). Both of them had issues with the other person not able to hear us. At first we thought it might be bad microphones, but it worked find on Skype and VOIP.
The P3 had it worse, so I RMAed it. The replacement had the same problem. I'm now in the process of RMAing both (the P3 for a second time, the P3XL for the first time). Google support has been a nightmare to deal with. Lots of broken promises and outright lies. One rep will say the exact opposite of what the other rep promises. It's an absolute gong show. I've spent the accumulative total of 17 hours on the phone with them. Constantly on hold and getting transferred. It usually ends the same way: I get promised a callback "within the hour" that never comes.
What is most troublesome, is that this issue has persisted for so many months, and Google has yet to respond officially. Some media outlets have started to report on it. There are multiple threads on the official support forums, with large numbers of people all complaining about the same issue: They can hear the other person just fine, but the other person can't hear them. Sometimes the other people will say they can hear us, but we sound like robots or like we are under water. Is it noise cancelling? Bad radio? Bad chipset? Software? Hardware? Bad QA?
Who the hell knows? Google apparently doesn't. If they do, they aren't commenting on it.
Both phones are sitting on a shelf right now. They are unusable as phones. Since Google is refusing refunds, refuses to comment or even acknowledge the issue, and RMA's are producing the same results, it looks like I'll be out of pocket to purchase phones that actually work.
---------- Post added at 09:56 PM ---------- Previous post was at 09:53 PM ----------
Zero stars not possible? This phone is unusable. RMA replacements produce the same issue. We can hear the person we are talking to, but they cannot hear us.
jon2jay said:
Are you using HD calling/Wifi Calling and also are you using Speaker? I had an issue on Wifi calling so I disabled, first problem resolved. 2nd, I then had an issue when i called someone using speak phone, same problem, however if i turned off speaker, than put it back it worked.
Fast forward, unlocked bootloader, installed custom kernel, with a fresh phone, enabled wifi calling -- works fine. Installed January update -- speaker seems to be working without problem as well.
The Jan update appears to fixed video recording quality, I wonder if they added back some frequencies into the mic's.
Still running tests. Will keep updated.
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What kernel are you running? I've just been spamming their customer service for a refund. They keep wanting to give me an RMA, but from what I can see, it's not a device specific issue. I just want my money back so I can be done with this Google experience. I thought about just disputing the charge on my credit card, but they probably wouldn't help me either. Google just needs to offer refunds to whomever wants them at this point.
I've been wrestling with call quality issues for the past while too. Like others have described, I would often experience the following problems:
Person on the other end says they hear a lot of static or does not hear me at all while I can clearly hear them.
Constantly getting my calls dropped for no reason
Both Google and Carrier have not provided any meaningful help. Often pointing fingers at each other, Google blaming carrier, Carrier blaming device.
Neither have expressed any genuine interest in troubleshooting the issue when I have been trying to provide very methodical test results for them.
For the time being, I am remedying the issue by keeping the Pixel 3 in 3G mode where all the problems no longer occur.
What I currently understanding is:
When I have a weak LTE signal on the Pixel 3. The call quality begins to suffer as described. (e.g. When I am at home in my highrise concrete apartment.)
When I switch the Pixel 3 to 3G mode. Network signal becomes good and I no longer have call quality issues.
The Pixel 3 is the only phone I own where the call quality behaves like this.
My Nexus 5X and Moto G3 both do not exhibit this problem in the SAME weak LTE signal environment.
Pathetic call quality is what I have experienced!
Using the same network, the guy sitting next to me gets a far better reception on his 10k MI compared to my Pixel 3... Far too gaucherie
Please post here and make sure you star it at the top so we can get the priority raised for this issue.
https://issuetracker.google.com/issues/124412355
Here is another report of the calling issue:
xmaciek82x said:
Hey everyone, I love my Pixel 3 except when it comes to the main thing a phone does, make calls!
The call quality is terrible. I know it's an issue many of us face from day 1, I need to constantly hangup and call people back. Now that I work from home and have call meetings non-stop, it is very apparent how bad the calls are. It is not a carrier issue, I have 4 other people on my plan and they are fine (no PIXEL users). This also happens when I'm using VOIP programs like Slack, Jabber, etc.
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