Nexus 4 mobile data issues - Nexus 4 Q&A, Help & Troubleshooting

Hello,
I could not find similar issue that I am currently facing so I decided to ask. I am from Europe (concerning my data provider) and I have strange issues with mobile data. I have a plan for mobile data and when I turn on mobile data it successfully displays "H" (hsdpa) - everything is legit in terms of connectivity. But here is the kick - I can easily check my corporate exchange account mail, sync contacts everything... but I can't browse, watch youtube or even access play store. It simply displays connection error. So in edition to my nexus 4 I also have nexus 10 and so I tried hosting hot-spot on my nexus 4 (with mobile data enabled) and connected my nexus 10 - EVERYTHING WORKS. I can browse on my nexus 10, watch HD youtube videos everything...
So somehow I don't seem to believe that this is my providers fault but something not right with nexus 4 settings. I can only gain full access to everything on my nexus 4 when I connect to wi-fi.
Maybe someone has faced this issue ? Please help

You must take a look to your APN settings, I had same problems like that, It happens whe my N4 configure it itself, try to delete it and ask to your provider to send you the APN mensage configuration, or copy the apn setting of another android, some times there are problems with de proxy ip and ports.. but you have a conecction.. but not fully. good look.
Sorry for bad english .. spanish here XD

May be the APN issue. just check which APN is selected & select appropriate APN if required

Thanks a bunch guys. Seems my provider sends faulty APN settings, had to find correct ones in the forum - now everything works! :victory: This thread can be closed

Related

Google account connection / Market connection

Ok, I prolly worked myself in to some troubles. The htc hero was launched 2 days ago in netherlands...but was delayed in belgium for another week.
This for the youtube application that cannot exist on the htc hero for Belgium.
So I just went to netherland and bought a htc hero with the youtube application.
After playing with the htc hero I marked a quite big problem
1) I cannot connect to my google email.
With that I cannot connect to the andriod market for apps etc...
Could this be because I'm using my phone in Belgium? Where actually you should have a other phone? I remember reading something about regioblock?
Someone with info/solutions?
I've got the same problem with my Dutch Hero, but I live in the Netherlands (Vodafone NL)
edit : Tried to add hotmail manually (true email apps) works
edit : tried to add gmail manually (true email apps) works!
connecting before market...fails
check in settings > wireless > mobile networks > access point names
select the one for your network and check to make sure there is no proxy listed.
make sure it is just PROXY that you delete, and not MMS PROXY, as otherwise your MMS will stop working.
hopefully that will help.
I get the feeling that some of this stufff i blocked by the network proxies the same as MSN and youtube are blocked by proxies on WinMo handsets.
rhedgehog said:
check in settings > wireless > mobile networks > access point names
select the one for your network and check to make sure there is no proxy listed.
make sure it is just PROXY that you delete, and not MMS PROXY, as otherwise your MMS will stop working.
hopefully that will help.
I get the feeling that some of this stufff i blocked by the network proxies the same as MSN and youtube are blocked by proxies on WinMo handsets.
Click to expand...
Click to collapse
No I saw that more ppl have this problem.
It's not connecting using UMTS or WiFi, so it's not a network problem, it's a Hero problem.
rhedgehog said:
check in settings > wireless > mobile networks > access point names
select the one for your network and check to make sure there is no proxy listed.
make sure it is just PROXY that you delete, and not MMS PROXY, as otherwise your MMS will stop working.
hopefully that will help.
I get the feeling that some of this stufff i blocked by the network proxies the same as MSN and youtube are blocked by proxies on WinMo handsets.
Click to expand...
Click to collapse
Their was only the base mobile internet (gprs.base.be) and base MMS.
The base mobile internet was not marked on,so I did that but stil not working...
Just reset your phone to fabric settings and fill in your gmail account when the phone bootes (in the phone setup wizard) and everything will work fine.
Shut down the phone and press home button + back button + power button to start the reset, follow the screen for insructions.
They told me you have to have connection true 3g with your sim card...
To make the first connection you need this and no wifi...
I copy from the android forum :
I'll say it again.
You CAN'T set up Google Sync through an unprovisioned data package.
Now I though you could use wifi to set it up but you can't. You HAVE to set up Google Sync through 3G and it has to be through a Mobile Internet add-on!
Once set up you can use wifi/2g/3g/hsdpa
I know it doesnt make any sense but Google Sync doesn't use WiFi for the first set up and the Service Provider blocks Google Unless you use one of their data tariffs... Really Google should be provisioned to set up through wifi but probably part of this anti piracy malarky...
Yet again awsome phone, shockingly bad service providers.
Just wait till the data is provisioned and restart your phone. No luck then reset to factory defaults and try again.
(I had to do the same thing)
I had problems with connecting to Market then I did a hard reset on the phone and setup google account during initial wizard and it worked ok.
If your 3g network has restrictions you can always try wi-fi at your local hotspot
I still can't get wifi to provide a data connection, has to bephone network. Have tried several factory reboots :-(
if you are willing to experiment you could maybe flash your hero with WWE R3 rom release (http://forum.xda-developers.com/showthread.php?t=533808)
However, be prepared to accept the fact that USB might not work until newer edition of ROM is available
not sure i believe that, as i have one at work and have signed in multiple times to google after a hard reset without a sim even being in the phone!
It even asks you if you want to use Wifi during the intial start up process, so it definitely CAN use the wifi for the initial set up, or at least the one we have here can!
just received hero and this misfunctionality is really irritating.
Does anybody knows how to reinstall this applications new?
it should be gmail, market and gtalk.
thanks in advance-
very odd.
Had a friend in NL that had this problem, but when we looked, it turned out that only the Vodafone MMS APNs had been set up (or were the only ones visible) and creating one manualy fixed the problem. He didn't have WiFi to try with at the time.
it was very strange as again, he could browse over 3G!
just checked....the settings are OK: Vodafone IT, but still can not get in.
tried also without a sim, only wifi, same result no connection...
should i really reset it? any other ideas?
thx in advance
I did the reset....
I made sure I was directly at my wifi spot...connected to gmail went ok...market now works perfectly...
Strange tho...
could there be some sort of automatic check in with the google servers the first time the handset is ever turned on? maybe if that fails, it could be linked?
reset, first config done, now it works great, some things are real mistery....
thanks to all
hi guys
i dont know if this the right pleace to ask but
does the hero have AUTO SETUP CONNECTION ??
that when you first time put a sim card or go to other network the phone auto setup your data connection . like htc diamond
I guess the network branded ones may not, but the unbranded one i have been using at work certainly does.

[Q] Internet won't work after rooting, 2.3/cyan7'ing

Hi, I rooted my Legend over the weekend and installed the Cyanogen7 mod for 2.3. I didn't notice the lack of data connection because I was connected via wireless the whole time. I did plug in the information from my carrier in regards to the APN. The thing still won't work, won't connect to the internet at all, citing a lack of a data connection in all apps.
I looked all over the net for a fix, tried a number, nothing worked. Short of contacting my carrier and having them resend me the same APN details, is there any other fix?
Thanks!
If you already put in the correct APN details. Check the Proxy settings. It can cause problem when turn on/off. I had the same problem with CM 6, turn off the proxy and everything is green again.
called the vodafone people and fixed it. the info they have up on their website is wrong, the apn was supposed to be .com, not .ro.
oh well..

2G/EDGE packet data connection problem solved in apps...

Hello.
I came from a NOKIA 5800 XPRESS MUSIC Symbian smartphone, where my packet data connection settings were ready to go by default, so I didn't have to set up manually the 2G/EDGE internet connection from my provider.
But...
After buying my SG3 five days ago, I was going to continue to use the sim card from my Nokia phone i.e. use my unlimited 2G/EDGE internet connection to use it where there's no wifi, like to browse apps, get enlightened by the xda-development, chat in gtalk and be allways synchronised.
So.
First I requested a configuration message (CM) from my operator and was all happy (after installing the CM) about the connection notification that I can use packet data, so I opened the gtalk app to share my experience with my buddies, but there was not a chance to connect via packet data.
I tried to reinstall the CM, but nothig happened, only where it was working was the browser. In my APN (access point name) settings were wap and mms profiles due to CM install, but no internet, even after installing another CM with given APN and AP usage only.
When my frustration level was high enough, I deleted all the CMs and APs. Than an idea poped in my mind, to manually create a 2G/EDGE AP, filled with the informations about the internet connection given by my provider inside Froyo's wireless settings.
Simple enough?
...well it worked!!!
From that moment i did not encounter any problems with the 2G/EDGE internet connection.
It's like being on wifi, with just the speed of 2G connection. ;-)
Le a kalappal - Thanks to...
GT-I5800_TiBiSMART FROYO JPF_LIVE WALL_WIN ANIMATION_LAUNCHERPRO
Ps. : Very stable.
Edit: here's a very helpful post, where's the global apn settings file which I am using, since it is included in korillos 2.2 Rom.
It includes the internet ( 2G, EDGE, 3G, HDSPA, etc.) and mms settings as well.
Thanks to madhuranand007.
http://forum.xda-developers.com/showpost.php?p=11301556&postcount=1
I joined as this is the exact same problem I am having. TMUS, have data plan.
I had a C6 Nokia, and it had quite a few categories to enter info. Like Packet Data. The Apollo doesn't.
Phone is working fine - even have Skype working.
Problem is MMS/photo compression and slideshow. I've got it halfway fixed - I can see the images, but they are smaller than I'd like. There is no darn setting for messaging in the Android. A lot say that you can't use 2G/Edge/Gprs to send mms.
The C6 did it with no problem, I've seen complaints from other phone and carrier users, so I'm suspecting it's Samsung/Android. I have a TTW plan, so the phone should be covered. I use more wifi at home than data, except for the mms. And I don't send many of those.
Thinking of rooting the phone - reading everything and proceeding cautiously.
I would like to get all problems solved before I do anything.
I have internet, but no place to enter wap. They were 2 different settings on the Nokia C6
Thanks,
Zuben
Basically the bottom line is, if you don't get your APN settings automatically find out the name of your mobile service provider and google: X apn settings android
X being your service provider
I did. Trouble is, there were 2 settings in Symbian. One for internet which was epc
and one for data, which was wap.voicestream. That came from the carrier.
I have no place in Android to enter the one for data only. It doesn't give me the choice.

[Q] Whatsapp Connection Problem

I just got my Nexus 4 yesterday, when I installed whatsapp I wasn't able to connect. I was getting the below error. Any help?
Code:
"Unable to connect. Please check that you are connected to the internet and try again.
Please reboot your phone if your connection problem persists."
MPAI said:
I just got my Nexus 4 yesterday, when I installed whatsapp I wasn't able to connect. I was getting the below error. Any help?
Code:
"Unable to connect. Please check that you are connected to the internet and try again.
Please reboot your phone if your connection problem persists."
Click to expand...
Click to collapse
Bro, even I had the same problem when I installed it on my N4.
I had even mailed about the problem to the support section of Whatsapp, but they didn't responded.
So I switched to "VIBER" along with my friends.
whatsapp
I amongst many, with the same issue if you do a google search re whatsapp issue.
Not only can I not connect, but I did finally overcome that issue by downloading the newer version.
The other issue I experience with whatsapp is the delay in receiving messages. It seems the push service, is not running properly.
All this I have experienced since the update of Android 422.
MPAI said:
I just got my Nexus 4 yesterday, when I installed whatsapp I wasn't able to connect. I was getting the below error. Any help?
Code:
"Unable to connect. Please check that you are connected to the internet and try again.
Please reboot your phone if your connection problem persists."
Click to expand...
Click to collapse
Had the same problem with mine. All I did was get onto a wifi network and it worked perfectly!!!
Sent from my Nexus 4 using xda app-developers app
did it work out for you? I'm having the same problem right now..
verification problem is persistent
I am facing this problem too . I'll try it out on a Wi-Fi
MPAI said:
I just got my Nexus 4 yesterday, when I installed whatsapp I wasn't able to connect. I was getting the below error. Any help?
Code:
"Unable to connect. Please check that you are connected to the internet and try again.
Please reboot your phone if your connection problem persists."
Click to expand...
Click to collapse
If you can connect to other applications on your data network, but not WhatsApp, it could be that your mobile provider has configured your wireless access points to block certain chat applications. Try this if WhatsApp still will not work on data only:
Contact your mobile provider and ask them about different access point settings to run chat apps.
They will guide you through a process in which you will manually configure your data network and web settings.
Go to access point settings (APNs) and select TATA DOCOMO INTERNET apn or which ever service provider you use select Internet apn , your whatsapp will work.
Whatsapp not connecting
jamesindia2000 said:
If you can connect to other applications on your data network, but not WhatsApp, it could be that your mobile provider has configured your wireless access points to block certain chat applications. Try this if WhatsApp still will not work on data only:
Contact your mobile provider and ask them about different access point settings to run chat apps.
They will guide you through a process in which you will manually configure your data network and web settings.
Go to access point settings (APNs) and select TATA DOCOMO INTERNET apn or which ever service provider you use select Internet apn , your whatsapp will work.
Click to expand...
Click to collapse
I installed a Custom ROM CarHD for Galaxy S4 I9505 and unable to connect to whats app. Tried Data and Wifi both. Any sugesstions?
Whatsapp is down at the moment. Just wait a bit and the problem should be fixed.
Sent from my Nexus 4 using xda app-developers app

[Q] nexus 4 using mobile data even mobile data is disabled

Hi, i am having a problem with my nexus 4. i use wifi at home and i never use mobile data cause it is expensive so i turned off the mobile data in settings>more>mobile networks and when i am connected to wifi and when i open certain apps like maps, play store or facebook i see a location symbol in the notification bar for a sec and i get a message from my network provider that i am charged some amount for mobile data usage, the usage is between 1kb - 4kb always. i am losing a lot of money like this. i think when i open these apps they are using mobile network to get the location and that is what im being charged for, but since i turned off mobile data shouldnt these apps use wifi instead i have android 4.4.2 and i am only seeing this problem since 1 week no problem before. is anyone facing the same issue too.
Have you tried changing the default apn to something that is invalid or asking your provider to block data access?
You could try to turn on airplane mode
Sent from my Nexus 4 using Tapatalk
yes, it didnt work. found some other solution
audit13 said:
Have you tried changing the default apn to something that is invalid or asking your provider to block data access?
Click to expand...
Click to collapse
changing the mode in location settings to use gps solved this problem. thanks for your time.

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