I'm not sure if anybody has had this issue before but whenever I activate the camera from the lock screen widget (sliding the top of the lock screen left), 1 out of every 10 times or so, the phone locks up to a black screen and then maybe 20 seconds later goes back to the menu with a pop-up that says "unfortunately the camera has stopped" (or something along those lines).
does this occur to anyone else? is this a symptom of faulty hardware and i should look into getting the phone replaced? or is it simply faulty firmware that samsung has to update eventually?
thanks!
chriswongdo said:
I'm not sure if anybody has had this issue before but whenever I activate the camera from the lock screen widget (sliding the top of the lock screen left), 1 out of every 10 times or so, the phone locks up to a black screen and then maybe 20 seconds later goes back to the menu with a pop-up that says "unfortunately the camera has stopped" (or something along those lines).
does this occur to anyone else? is this a symptom of faulty hardware and i should look into getting the phone replaced? or is it simply faulty firmware that samsung has to update eventually?
thanks!
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i personally would try a factory reset and if it doesnt fix the problem get it replaced immediately
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I've had a problem with my E900 since I got it with regards to the screen. I was hoping Mango might fix it but it doesn't seem to have.
Sometimes if I press the power button the screen backlight comes on (i.e. screen goes from off state to powered) but there is nothing on the screen. No amount of button pressing will cause the screen to show anything.
If this happens I have to turn the device off again (backlight then goes off) and try again. Sometimes it can take 2-3 times before it turns on successfully with the lock screen.
I also have this if an incoming call attempts to wake the phone and also alarms too.
Does anyone else have this issue?
I confirm this one popping sometimes. Not that often that it becomes annoying, but nevertheless.
Did you find a solution to this problem? I am experiencing it too and it is very annoying!
I've recently inherited one as well (E900 that is).
The one I have has been dropped, the backlight powers, but no drawing on the screen.
I've disassembled and re plugged everything (bugger stripping down!) but still no luck. I've done a VolUp+Down+Cam+power hard reset, and when I plug into PC Zune says setup needs completing (so it has reformatted) but still no luck.
I cant see anything fried, and no damaged ribbons as far as I can see, any ideas?
I sold the phone a while ago, and never solved the problem. I think it's a firmware issue.
PaulMdx said:
I've had a problem with my E900 since I got it with regards to the screen. I was hoping Mango might fix it but it doesn't seem to have.
Sometimes if I press the power button the screen backlight comes on (i.e. screen goes from off state to powered) but there is nothing on the screen. No amount of button pressing will cause the screen to show anything.
If this happens I have to turn the device off again (backlight then goes off) and try again. Sometimes it can take 2-3 times before it turns on successfully with the lock screen.
I also have this if an incoming call attempts to wake the phone and also alarms too.
Does anyone else have this issue?
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hi.
What do you mean "somethimes if I press power button"?
Is it pressed with purpose to lock the phone, press it to turn off phone (background slider shows to power off - on Mango and beyond version) or press it accidentally?
Cheers.
So, I did a phone reset. Unfortunately the issue is still present!
Sometimes when I press the power button to unlock the phone the screen is lit, but stays blank i.e. no lockscreen wallpaper, no nothing. The same happens sometimes when I get a phone call - the phone rings and vibrates, the screen is lit but stays blank.
When this happens I have to press the power button to put the phone into sleep mode and press it again to wake it up.
What I found is, when the issue occurs the screen is actually responsive. For example I can slid up and unlock the phone then I hear the unlock "pop" sound. It's just that nothing is drawn on it!
I was wondering if anyone else experienced the same behavior and found a resolution. Also I am not sure if this is a software or a hardware problem. If I could confirm it was a hardware problem I would call LG and have the phone repaired or replaced.
i have exactly the same issue as you, it gets really annoying.
i heard from someone online that the only way to resolve it is to replace the motherboard
billybrown said:
i have exactly the same issue as you, it gets really annoying.
i heard from someone online that the only way to resolve it is to replace the motherboard
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I am pretty certain this is a hardware issue. I am calling LG tomorrow and hopefully they'll take the phone for repair/replacement.
I sent my phone for repair. Today I got it back, and guess what?!
The issue is still present! It seems, they "couldn't reproduce" or something.
What should I do now?
EDIT: If anyone is interested, here is a video I just captured which clearly demonstrates the problem. http://youtu.be/38kF9RYs_bU
I'm sending the phone back for repair tomorrow with this video attached.
Hey, might not be an issue at all, but in the video, I saw that the two times you were able to get it to go blank you had your finger on or near the proximity sensor. I wonder if there is something that could be the trigger.
Just wondering if you can duplicated it or cause it only when you have the proximity sensor blocked, or if it truely is random.
You are right, it might has something to do with the proximity/light sensor.
On the other hand, this issue occurs even on incoming calls when the phone is placed on a table, screen up and nothing around the sensor.
Today, I visited my local carrier shop and left the phone for repair again. They told me, since this is a second claim they'll run it through the process faster, so I expect to get it back next week.
Will post an update.
UPDATE: My phone was replaced. Yesterday I got a brand new unit, yeah! It was stock wp 7.0. I plugged in my sim and used the phone the whole day, no sign of blank screen issues. Last nigh I installed all the updates (total 5 I think) up to OS 7.10.8107.79, FW 1.0.16.10. Guess what?! Same issue!
I am crushed
every once and a while i will go to wake my phone up via power button and it takes a second and does not show my screen instead it shows gray lines and gaps so i took a screenshot of it thinking it was software but it just showed my unlock screen in the screenshot.
has anyone else had this hardware issue where the screen does not start to the unlock screen visually? next time it happens i will take a picture of it with my other device. also my phone is not rooted.
Today I started having a weird issue with my screen. When I open up some apps, the screen stops responding after 10 seconds or so for a few seconds, then works for a few seconds, then stops again, an endless loop. It starts working again for a longer while when I lock and unlock the phone
I think it starts in the middle of the screen, coz if I scroll down in an app, it staggers when my finger is in the middle of the screen.
.
I factory reset the phone and installed a different kernel but the problem persists.
I also noticed that the same thing happens in recovery, which worries me.
Anyone have any idea what could be causing this?
Do you have touch control?
If yes, it's a known issue.
It can also be the case of defective unit.
After I have opened the camera app with double click I am not sure what I click on as I am trying to handle to phone to take picture a blue line appears scanning the phone which starts form top to bottom and then bottom to top and the phone becomes totally unresponsive. You cant unlock the phone and you cant take any incoming calls etc.
Not sure what happens after 30 minutes or so when you double click the phone then it goes back into the camera app and after you take a photo it works. If you don't take a photo and click back button the blue line starts scanning again and phone will become unresponsive.
Ntt sure what this is.
Phone SM-G9287.
I found what is happening.I have lock pattern setup to unlock teh device.Now when i double tap the home button it goes into camera app and then suddenly the blue line appears whcih moves top to button and bottom to top as if it is scanning.The phone will become unresponsive as i mentioned above i.e touch screen wont work but u can still take photos using up and down volume button but not by touching on the screen.
To overcome this you have to press back button and then press the hoem key 3 times and the touch scren becomes active again and hence now if you draw the lock pattern the phone will recognize it and unlock the device and it works normally.
Not sure this is a bug or not but very confusing.Can anyone try teh same if you ahve SM-G9287 phone and confirm if you are also seeing the same.
phone freezes up when utilizing camera, Touchscreen becomes unresponsive.
I experiance the same but My phone is loked whith fingerprint sensor.
My 10 day old phone freezes up when utilizing camera (activatd with double touch of home button. Touchscreen becomes unresponsive.
Nothing can be done to get it working.
Tried every hardware button, which seem to work as designed.
the solution Vravik mentions does not work with me.
Only working option i can manage to do software reboot the phone with power button combined whith volume down key.
but after booting the screen is still unresponsive. see:
https://www.youtube.com/watch?v=Q-hbOHAuFhE
I was advised to do a factory reset and just after starting up the phone again and register myself the screen froze up again.
Does any one have a clue on this
I have noticed this issue as well
I have noticed this issue as well. But after doing a full reset and latest software update, I didn't notice this
vravik said:
After I have opened the camera app with double click I am not sure what I click on as I am trying to handle to phone to take picture a blue line appears scanning the phone which starts form top to bottom and then bottom to top and the phone becomes totally unresponsive. You cant unlock the phone and you cant take any incoming calls etc.
Not sure what happens after 30 minutes or so when you double click the phone then it goes back into the camera app and after you take a photo it works. If you don't take a photo and click back button the blue line starts scanning again and phone will become unresponsive.
Ntt sure what this is.
Phone SM-G9287.
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Hi there. I'm currently having an issue with my S7 edge where the lock screen won't turn off after some time. The screen does turn off when I'm using the phone normally from the main screen after some time passes but it's just the lock screen I have issues with.
Whenever I charge my phone or just hit the power button once to see notifications on the lock screen, it'll just stay like that until the same time the main screen timeout configured time passes (5 minutes) and this is getting annoying and somewhat draining a little bit more of my battery. Previously it was working fine and the lock screen would turn off after around 10 seconds or so.
Has anyone faced any similar issues with their phones? I haven't tried a factory reset yet but I'd want that to be a last resort.
Clear Background apps.
It happens when you left some games or apps by pressing home button but it keeps running. Hope they will fix this soon.
Have you tried pressing that little button on the right side of the phone? That usually helps.
Yeah...I already tried that with no luck. Even tried uninstalling some recent apps in case one of them was cause but it didn't work either. Any other suggestions?
The issue isn't with turning the phone screen off by pressing the power button, it's the lock screen itself not turning off after a few seconds when it usually does.
I'm having the same problem, had good lock installed thought that may have been the problem but after uninstalling that I'm still having the same problem with samsungs oem lock screen. I too would like an answer or fix for this. also to note, in developer options the stay awake is off and no apps running in the background.
I am having this problem now also. The screen will lock, but the display stays on but dimmed. I can tap the screen and it will get bright. Now I must click the side button every time I set my phone down or the screen will drain the battery.
I'm facing exactly the same issue. When the screen is locked, it stays on for the same time confirmed to when its unlocked. For example, 1 minute, instead of 10-15 seconds.
Any workaround discovered for this?
Did anyone find a solution to this problem?
I thought that I might've been the only one! This problem only appeared on my phone after the Nougat update, and it's extremely annoying as I rely on notifications waking the screen for my main messaging app.
joelnet said:
I am having this problem now also. The screen will lock, but the display stays on but dimmed. I can tap the screen and it will get bright. Now I must click the side button every time I set my phone down or the screen will drain the battery.
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Hello, I am having the same issue in my Redmi note 11 pro plus Phone. In my case The screen will lock but display stays on with dimmed light. Usually it is not visible during day, but in dark room its visible. And it stays the same way whole night. And battery is fully drained and phone is turned off. Is there a solution for this??