Phone Unresponsive after camera app is open by double click - Galaxy S6 Edge+ Q&A, Help & Troubleshooting

After I have opened the camera app with double click I am not sure what I click on as I am trying to handle to phone to take picture a blue line appears scanning the phone which starts form top to bottom and then bottom to top and the phone becomes totally unresponsive. You cant unlock the phone and you cant take any incoming calls etc.
Not sure what happens after 30 minutes or so when you double click the phone then it goes back into the camera app and after you take a photo it works. If you don't take a photo and click back button the blue line starts scanning again and phone will become unresponsive.
Ntt sure what this is.
Phone SM-G9287.

I found what is happening.I have lock pattern setup to unlock teh device.Now when i double tap the home button it goes into camera app and then suddenly the blue line appears whcih moves top to button and bottom to top as if it is scanning.The phone will become unresponsive as i mentioned above i.e touch screen wont work but u can still take photos using up and down volume button but not by touching on the screen.
To overcome this you have to press back button and then press the hoem key 3 times and the touch scren becomes active again and hence now if you draw the lock pattern the phone will recognize it and unlock the device and it works normally.
Not sure this is a bug or not but very confusing.Can anyone try teh same if you ahve SM-G9287 phone and confirm if you are also seeing the same.

phone freezes up when utilizing camera, Touchscreen becomes unresponsive.
I experiance the same but My phone is loked whith fingerprint sensor.
My 10 day old phone freezes up when utilizing camera (activatd with double touch of home button. Touchscreen becomes unresponsive.
Nothing can be done to get it working.
Tried every hardware button, which seem to work as designed.
the solution Vravik mentions does not work with me.
Only working option i can manage to do software reboot the phone with power button combined whith volume down key.
but after booting the screen is still unresponsive. see:
https://www.youtube.com/watch?v=Q-hbOHAuFhE
I was advised to do a factory reset and just after starting up the phone again and register myself the screen froze up again.
Does any one have a clue on this

I have noticed this issue as well
I have noticed this issue as well. But after doing a full reset and latest software update, I didn't notice this
vravik said:
After I have opened the camera app with double click I am not sure what I click on as I am trying to handle to phone to take picture a blue line appears scanning the phone which starts form top to bottom and then bottom to top and the phone becomes totally unresponsive. You cant unlock the phone and you cant take any incoming calls etc.
Not sure what happens after 30 minutes or so when you double click the phone then it goes back into the camera app and after you take a photo it works. If you don't take a photo and click back button the blue line starts scanning again and phone will become unresponsive.
Ntt sure what this is.
Phone SM-G9287.
Click to expand...
Click to collapse

Related

Screen Lock issue with HD2

After i hang up on a call (when the phone is in sleep mode and the screen is locked) the screen unlocks. this is quite contrary to what is mentioned in the phone manual chapter 1 page 45. this becomes an issue since i use a bluetooth headset and the phone remains in its sleeve/case and after every call, a whole bunch of applications will launch since the case is in contact with the screen. have i overlooked some settings or are there other owners who have faced this issue?
ideas and suggestions welcomed
did you check it out if any of the hardware buttons being pressed against the case hence wakening up the phone.?
i had it to only closed al my apps in taskm and it stoped flickering
My HD2 is also behaving in the same way even in controlled test conditions - the phone unlocks when a call comes in (I'm presented with slide to accept or reject call) The phone unlocks during the call, but fails to lock again on disconnect (either by pressing "end call" or hang up via bluetooth).
Can anyone verify this? Is it interacting with something I installed?
I believe I found a (complicated) workaround.
What I want: leave HD2 inside pocket, answer calls with bluetooth headset, hang up and phone will go back to lock.
Problem: After I hang up using bluetooth or press the big red "End Call" button or the other party hangs up, the phone stays unlocked! It stays powered on and all kinds of buttons gets clicked.
Practically all lock sw uses their own lock screen (which I don't want to install). CSDevCtrl does not trigger by phone. TouchLockPro uses its own transparent lock screen but can respond to phone events. Using the !SUSPEND for TAPI\Ended under settings does not seem to work when the screen dims about 50 secs into the call.
Solution: Use TouchLockPro together with LockAndOff. Get TAPI\Ended to run LockAndOff will turn phone off, whether by bluetooth, big red "End Call" button, or the other party hangs up.
BTW: I think there is some confusion on whether the phone locks when you
1. press the big red "End Call" button, or
2. the hard "End call" button
in the forums.
I noticed that HD2 have a light sensor next to the top ear speaker.
During a call, if the phone is put near the ear and cover the light sensor , the screen become non-active which is good.
If anyone can come up with a lock sceen using this light sensor , then the problem with random launch of program when phone inside pocket will be solved.
This lock screen should only activated right after an end of call, beacuse , sometime you may want to use the phone in a dark place.
linivan said:
I noticed that HD2 have a light sensor next to the top ear speaker.
During a call, if the phone is put near the ear and cover the light sensor , the screen become non-active which is good.
If anyone can come up with a lock sceen using this light sensor , then the problem with random launch of program when phone inside pocket will be solved.
This lock screen should only activated right after an end of call, beacuse , sometime you may want to use the phone in a dark place.
Click to expand...
Click to collapse
It's the proximity sensor that turns the screen on and off during a call, not the light sensor. How else would it work in the dark? (which it does)
johncmolyneux said:
It's the proximity sensor that turns the screen on and off during a call, not the light sensor. How else would it work in the dark? (which it does)
Click to expand...
Click to collapse
My proximity sensor does not work, when I am getting a call my screen turn off and when I am taking the phone out from my face it turn on only when I am out side at the sun!! the screen stay off when I am inside room. I tested it with flsh light and it is working also.
I have a T-Mobile US version of the HD2. I am having the same problem when using the bluetooth system in my car. After answering or making a call the phone stay unlocked. And then starts making random calls while I am driving!!!!
There has got to be an easy fix for this!!!
Buy pocketshield, problem solved.
i have this unlock problem with 1.48 rom and i solve it by pressing start button and lock. after that everything works fine unless i change theme in settings. then just repeat first step.
Solved
Same trouble with me until I use the following software. I tried it and it's almost perfect. unzip it and just copy to your HD2, run CallerLoc.exe and click Yes, you'll find:when you hang up, or he/she hang up a call, or a call is established, the screen will turn off.
Why say 'almost perfect', the software is in chinese, but the filename is in english. and it's a call location software but with the function we need.
To stop or before you delete the software, run Callerloc.exe and click Yes again.
Hope this will help you. Sorry I don't find a English version of this software. I esure and I'm using this software perfectlly with my Leo.
theciscokid said:
Buy pocketshield, problem solved.
Click to expand...
Click to collapse
Same for me
Greetings.
I understand this is quite an old thread I'm digging up but I need a little help as well and I didn't want to start a new topic just for that.
I've this silly problem, appeared right out of the blue:
You all know the standard manila behavior, when the phone is idle, the screen first dims and after some more time, depending on your preferences, the screen locks. It also locks if you press the power off button. This all was happening to me till this morning.
I added an event in the calendar (the only change I made today) and after that, my phone dims and then goes in sleep mode after the designated period of time, but DOESN'T lock!!! It doesn't even lock when I press the power off button. I can still lock it by pressing Start and then lock or by press and hold the power button and choose the lock phone option. So one would say that it's still operational, so why bother about it, but I kinda liked the standard function and I have to freaking idea why it changed!!!
I'd be most appreciative if you could offer some help with that.
Oh, I forgot to mention. Soft reset didn't solve the problem. Erasing the calendar event didn't either.
My phone runs the factory ROM (1.66.482.1 ELL), I haven't changed anything other than user settings (yeah, I'm a noob... )
Thanks in advance!
Nasos
Pocketshield could be the end of your problems. You can try it for 10 days and see how it goes...
But why do I need to buy third party software in order to revert my phone to it's original operation?
No, this is not the answer I am looking for. I was wondering if you know of any kind of settings that might have changed by accident and caused this undesired behavior.
Thanks.
The best to return to normal operation would be a hard reset. Or you can spend a while trying.
You can try
HKLM\Software\Microsoft\Shell\Lockscreen\Enable=1
HKLM\Software\Microsoft\Shell\Lockscreen\Active=1
Thank you very much. I opted for the hard reset option... I hope it stays ok this time!
My HD2 also had some strange unlocking and unwanted calling.
I noticed it appeared when using the android style lockscreen.
When I changed back to the original one, problem solved
i had this too. the andriod lockscreen seems to be a bit buggy last time i used it, i accidentially called 7 random numbers

Display goes on and off during calls

When I'm on handsfree during a call and trying to access the phones menus or programs, the screen first lights up after pressing pwr button, stays on for about 0,5sec, then goes black, then flickers on again, then off, then on again, and then off!
Sometimes I manage to get it to stay on by pressing on the screen repeatedly during the first 0,5sec. But usually I go through that whole procedure and have to repeat it until I manage to access the phone.
Anyone experienced the same thing? Only happens during call.
tantanx said:
When I'm on handsfree during a call and trying to access the phones menus or programs, the screen first lights up after pressing pwr button, stays on for about 0,5sec, then goes black, then flickers on again, then off, then on again, and then off!
Sometimes I manage to get it to stay on by pressing on the screen repeatedly during the first 0,5sec. But usually I go through that whole procedure and have to repeat it until I manage to access the phone.
Anyone experienced the same thing? Only happens during call.
Click to expand...
Click to collapse
Same thing here, I use a BT headset. It is quite annoying.. I think it is trying to shut down the screen, because of battery saving. But I want to use the phone while speaking
Could have to do with the proximity sensor maybe?
Yeah it is to do with the proximity sensor. To solve this issue I try not to hover my finger over the top of the phone where the speakers are located (I think this is where the proximity sensor is placed).
oscar90 said:
Yeah it is to do with the proximity sensor. To solve this issue I try not to hover my finger over the top of the phone where the speakers are located (I think this is where the proximity sensor is placed).
Click to expand...
Click to collapse
yes, it is placed to the right of the speaker.
if u look at the phone in bright sunlight you can see the sensor

issus on the unlock screen

feel lag on when is unlocking. did any one having a same problem with me??
please delete this post...
The unlock swipe would lag for the following reasons:
1. Your wifi was turned on but is off because of screen being off. You turned on the screen which makes the phone re-enable wifi and connect to a network. This process will lag the swipe animation.
2. You used some kind of app (ie. JuiceDefender) that would disable APN (3G) when your screen is off. Turning the screen on again will make the phone to try to reconnect to 3G and this will also lag the swipe animation.
3. You just turned on your phone and because things are still loading at startup, doing the swipe will lag.
Tip: Try to wait for 5 seconds after turning the screen on and then do the swipe motion. It should go back to normal.
If none of that applies to you, do a factory reset =)
this is my second time to hard reset it but still the same.
I often find that swiping doesn't unlock the phone; the arrow won't go all the way to the edge of the screen (it sometimes just stops halfway). When that happens, I press the power button to lock the screen, then try the process again. 9 times out of 10 it'll work fine the second time.
This happens when the WiFi is off, and I am not using any APN software, nor have I just switched the phone on.
It doesn't really bother me, unless this happens when a call comes in, and I can't answer it! (it often takes me a few swipes to answer a call, and I have to swipe it slowly and carefully)
shanespencer said:
I often find that swiping doesn't unlock the phone; the arrow won't go all the way to the edge of the screen (it sometimes just stops halfway). When that happens, I press the power button to lock the screen, then try the process again. 9 times out of 10 it'll work fine the second time.
This happens when the WiFi is off, and I am not using any APN software, nor have I just switched the phone on.
It doesn't really bother me, unless this happens when a call comes in, and I can't answer it! (it often takes me a few swipes to answer a call, and I have to swipe it slowly and carefully)
Click to expand...
Click to collapse
you might have a problem with your screen where some parts wont respond to your touch
download any drawing programs " i find magic marker " is the best from the market place. its free. and tap dots all over your screen, if there is/ are parts that doesnt response to your tap from the first time, that means u have problem with the screen and its not accepting your touch input. which is why your swipe doesnt go all the way sometimes.
Yes there is lag on the unlock screen. I see it as just bad programming by SE.
-------------------------------------
Sent via the XDA Tapatalk App
My swype keep changing direction, anyone nows how to set it to a particular side?
@mirdones - it changes sides when you start with your finger at the top of the swipe arc and slide your phone across the screen (left to right or right to left)..
@everyone - my swipe unlock occasionally stops about 3 quarters of the way along.. all I do is re-swipe from where it stopped and it's fine - that said, it doesn't happen as much now that I have stopped using task killers and startup auditor.
I find that instead of a slow swipe more of a flick works well for me.
Does anyone know if its possible to disable the se lock and just use the android one?
gavriel18 said:
Does anyone know if its possible to disable the se lock and just use the android one?
Click to expand...
Click to collapse
...would love to know this too

touch screen problems on used Atrix

I got a used Atrix yesterday from my local secondhand store here in the Sunny UK
I have been using it stock with nothing done to it. and when I turn it on I can swipe to unlock but then when screen loads it will not allow me to swipe or touch, to do anything on the phone.
Its done it a number of times, also one time I had the market icon on the top right hand side of the first screen and the camera app second icon in from the top left second row down and when I pressed the market icon it started to load the market, then cocked up and i was told to force close it, and under the force close bit was the camera app running even when I had not touched it.
also voice control has started when i have only pressed once on the touch screen. I was told in the shop I took it back to that voice control starts with two quick taps on the home button. but I had only pressed it once.
I made a video of it going wrong and the checky bloke told me that it could be anyones phone i had video'ed and they could not allow that to be used to prove the fault.
its in for test, but I do not hold much hope for them as its not something that happens all the time.
I do like the phone but if they do not test it right ( ie long term ) they might say its fully working.
what I'm trying to find out is, where do i stand trying to send it back to motorola as its used.
i will film it again as when you turn screen off then on again it works and then i can pull up the imei number to prove its the same phone.
one last thing I did notice with a white background there seems to be a tiny dark patch on the screen about 5mm
Does the phone say "unlocked" when booting? Could be an issue with the PDS partition, search for the PDS fix and flash it if you're unlocked.
Voice control starts with 1 long tap of the search button, not two short taps. You may have been confused.
no it does not say unlocked. while booting, it just has the motorola dual core icon and then the t mobile logo
lilhyper said:
Voice control starts with 1 long tap of the search button, not two short taps. You may have been confused.
Click to expand...
Click to collapse
No i even did it in the shop when i took it back to be tested. two quick taps on the home button, but please remember there is a problem with the screen not working right

many problems have been occured in a short time

Firstly, my ENglish is not very well I hope I can describe my problems clearly
I have a quite old 9505 and until one week ago outer "sim card remove error" everything was ok.
Now my phone has a touch screen problem. For example I am using phone 15-20 seconds after that soft menu buttons and overall touch screen doesn't work. I should press once the power and shut down the screen for one second after that I should press and use again for 15-20 seconds. It is quite annoying. With this problem I can not tap sometimes the correct position. For exampe shut down menu have got 4 options upper to below, restart, shutdown, screenshot, airplane mode. I would like to tap 4th position and tap airplane mode but it recognising this tap for 3th position and capturing and screenshot.
Outer this I am getting memory card ejectd errors and sim card removed errors.
What would you suggest me?
YaPaY said:
Firstly, my ENglish is not very well I hope I can describe my problems clearly
I have a quite old 9505 and until one week ago outer "sim card remove error" everything was ok.
Now my phone has a touch screen problem. For example I am using phone 15-20 seconds after that soft menu buttons and overall touch screen doesn't work. I should press once the power and shut down the screen for one second after that I should press and use again for 15-20 seconds. It is quite annoying. With this problem I can not tap sometimes the correct position. For exampe shut down menu have got 4 options upper to below, restart, shutdown, screenshot, airplane mode. I would like to tap 4th position and tap airplane mode but it recognising this tap for 3th position and capturing and screenshot.
Outer this I am getting memory card ejectd errors and sim card removed errors.
What would you suggest me?
Click to expand...
Click to collapse
Hardware failure. Not much you can do about it. It sounds like it's time of a new phone.

Categories

Resources