Database Users

Clean the DUST out from under the Screen! UPDATED W/ PICS

For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
*******UPDATE*******
Alright folks - I took the time out of my day to open my Nexus One and clean off the dust underneath the screen. I took pictures. Here is my assessment after completing this daunting task.
PROS
-NO MORE DUST!!!!!!
-NOOOOOOOOOOOOO MORE DUSSSSSSSSSSSSSSSST!!!!
CONS
-Takes a lot of time (2.5 hours)
-There is now a smear on the bottom of the screen now - it can only be seen in direct sunlight
-Putting it back together is an ASS-PAIN. Such a pain in fact, by the time I was finished there were still 2 screws left, and 3 weird rubbery pieces that I left out.
The phone is back together and in excellent working shape
All in all, only do this if you have the amount of dust under your screen like I did. I am happy with the results but I think I want a BRAND NEW PHONE. Oh well.. Enjoy the pics.
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jagjr86 said:
For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
Click to expand...
Click to collapse
Good luck, can't wait to hear what you find. Can you take pictures pre-doing this all? Specifically of the dust build up?

Ok, most important thing to do. Make sure you are in a clean room! Maybe even a Clean Room. Otherwise you will end up putting more dust in than you take out. Cheapest way is to run a hot shower and let the place fog up and then settle to get the dust out of the air. But probably not a good thing to open your phone while it is still fully fogged up as you'll get condensation inside it

wesbalmer said:
Good luck, can't wait to hear what you find. Can you take pictures pre-doing this all? Specifically of the dust build up?
Click to expand...
Click to collapse
Yes, of course I'll take pictures of the dust BEFORE I disassemble the device. And then I'll take the AFTER pictures when it's reassembled.

Clarkster said:
Ok, most important thing to do. Make sure you are in a clean room! Maybe even a Clean Room. Otherwise you will end up putting more dust in than you take out. Cheapest way is to run a hot shower and let the place fog up and then settle to get the dust out of the air. But probably not a good thing to open your phone while it is still fully fogged up as you'll get condensation inside it
Click to expand...
Click to collapse
Awesome tip! Thanks.

yeah i cant stress enough to make sure you do this in a claean environment. i tried doing this with my nokia e71, and i never could get the screen lcd clean no matter what i tried! as i put it back together, little particles would just gravitate to it no matter what. i would wipe and try to quickly put it together, more dust. tried again, more dust. over and over.
here at work we have cleanrooms at a extremely high rating. if only i could use them to disassemble my smartphone.

Subscribed!
Eager to see what sort of luck you have

good luck, also would like to see pictures and hear you findings and the tough parts to tear down.

how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent

k20a1 said:
how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent
Click to expand...
Click to collapse
if you get a nexus just press down on the bottom by the capacitive buttons. If the screen creaks or feels like it gives just follow what Uansari1 did and heat it with a hair dryer for a few seconds from like 5in. away and the press firmly around the screen. It will help to reseal.

oaky thanks ill keep that in mind
so its a pretty common problem then?

it was for the launch nexus', im sure (hopefully) they have it all sorted out by now.

jagjr86 said:
For those who are/have/and still experiencing specs of dust underneath the touchscreen....
... I will endeavor on a journey using iFixIt.com's Nexus One Teardown Guide. There will be no need to document me taking apart the device, however, I will be taking pictures of the dust, the location of the leak, me cleaning the device, and an attempt to seal the leak. I bought the essential tools from ifixit.com: Phillips #00 Screwdriver, T4 Torx Screwdriver, iPod Opening Tools. This came out to a total of $12.85. I then used a $5.00 coupon code (11221FIXIT) bringing me down to $7.85. There is no sales tax unless you live in CA. Shipping was $3.17.
Long story short - I was tired of looking at the dust, tired of the HTC folks say "sorry, you voided your warranty" and "sorry, we only send you a refurbished device, not your own or a new one". So, I spent the $11 and I'm going to fix it on my own. WISH ME LUCK.
Here is the link to the teardown:
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
Click to expand...
Click to collapse
Weird. I have called HTC. I am on my second exchange from them with the same issue. Dust under the screen. I have yet to be asked if my bootloader is unlocked and they have not said anything about my warrenty being void. I am getting my second replacement phone tomorrow from HTC. I called them last night about 6PM PST.

k20a1 said:
oaky thanks ill keep that in mind
so its a pretty common problem then?
Click to expand...
Click to collapse
i dont think it was a common problem at all. but then i have seen threads with many people havng this issue. so far my nexus has not had this issue at all and its over 3 months old. so i dont know. but i DO know that if you look in the iphone forums, dust under the screen threads are all over there too. even windows mobile forums have the same threads. so it seems like its a problem with most touch screen phones.

futango said:
Weird. I have called HTC. I am on my second exchange from them with the same issue. Dust under the screen. I have yet to be asked if my bootloader is unlocked and they have not said anything about my warrenty being void. I am getting my second replacement phone tomorrow from HTC. I called them last night about 6PM PST.
Click to expand...
Click to collapse
They put a $500+ hold on your credit card. They won't tell you that you will lose that money if you've unlocked your bootloader. My guess is, they're hoping you've voided your warranty, sent in an unlocked phone, and now they keep the money. I also asked them how much it would cost to repair it... They estimated $179. BULL****.. I KNOW.

jagjr86 said:
They put a $500+ hold on your credit card. They won't tell you that you will lose that money if you've unlocked your bootloader. My guess is, they're hoping you've voided your warranty, sent in an unlocked phone, and now they keep the money. I also asked them how much it would cost to repair it... They estimated $179. BULL****.. I KNOW.
Click to expand...
Click to collapse
Nah. Theres alredy a big thread about this. They do put a $530 hold on your CC. But the hold is gone once they receive the phone. If they WANT to charge you the its usually a $28 repair fee or you have a choice of sending back the replacement phone.
http://forum.xda-developers.com/showthread.php?t=613115&highlight=dust

Re: Clean the DUST out from under the Screen!
oaky thanks ill keep that in mind
so its a pretty common problem then?
Click to expand...
Click to collapse
I have my nexus for 3 months and there no dust under the screen. I have also a hero for 9 months and no dust there also. I saw the threads to maybe people work in dusty places or they have a loot of dust in their pockets
-------------------------------------
Sent via the XDA Tapatalk App

If it's any consolation, I've had my replacement N1 since the 3rd week it was out... as someone said, as soon as I got it, I heated it up and pressed firmly all around the screen to make sure it was tightly sealed. It's still dust free today.

uansari1 said:
If it's any consolation, I've had my replacement N1 since the 3rd week it was out... as someone said, as soon as I got it, I heated it up and pressed firmly all around the screen to make sure it was tightly sealed. It's still dust free today.
Click to expand...
Click to collapse
I will have to do this when I get my replacement N1 from HTC. I didnt do it with the first replacement and now theres just after 4 weeks of use.

k20a1 said:
how big of an issue is this on the nexus ones?
im planning on getting one and i dont want to get one if these problems are frequent
Click to expand...
Click to collapse
I have been selling a couple a week at the cell phone store I work for, and haven't seen this on a single one of those. I would say all in all, I have sold about 20 Nexus One now.
Personally, I think the issue goes back to these shipping out during January during the coldest period of the winter, even having freezing temps all the way into Texas... I suspect that that phones got cold enough that through contraction and added brittleness of the adhesive in a cold state, the seal broke.

Walmart (in-store/on-site) N7 buyers - a few return & protection plan questions

Hey XDA'ers -
So I have a SSN : C60K (June Production Line) N7 16gb/$249 (flat price, no tax) tablet purchased in-store/on-site from Walmart - approaching 2 weeks soon.
I do have a bit of screen lifting and flicker (in low brightness) as per the hundreds/thousands of posts; similarly addressing these issues - It's been bearable, but I was planning on returning it next month and swapping it for a more recent, (perhaps September or October production line) unit.
My Walmart is super-cool in returning things, as are almost all of them - especially if it's a notable defect - swapping for the exact item.
I didn't purchase the Accidental Protection Plan at time of purchase, but I plan on going there in the next day or so (you have 30 days to do it upon purchase) - it's only $30 (29.99) for 2 years... not that bad of an investment for anything potential... I haven't had the chance to really delve into what the plan covers, and I am assuming it might go through a company like Asurion (I might be wrong)... In any case... depending on how you pitch it back to Walmart on a physical visit to customer service, they might not even bother with the returning your defective unit to get repaired/replaced and just have you go to the Electronics Department and get a new one; if they have it in stock.
I didn't want to just return the N7 and wait for the next lineup; as I've been enjoying it... and random (but not highly accurate) chatter has made me wonder if google/asus will be actually working on revised hardware - At least we have a little better idea on how to tell the newer production lines by the SSN/serial :
(for those who haven't caught the info on it) briefly :
Code:
C is the year 2012
8 Is the month
0 Is the run
K Thousand
Anyways, I'd like to hear any experiences specific to Walmart - regarding the return process and ideally, what the protection plan is all about - I'm sure the Walmart.com (e.g. mailing back, etc... might be a bit more challenging so to speak) versus going to an actual store. However, it should be relatively easy albeit purchasing online to bring it back to a physical place to do the above mentioned things I had shared.
Okay - thanks!

Just checking in - had to make a decision in a day /
Perhaps if mods thought this would be better placed in the general section versus this - I figured the Q&A section was for placing unsure topics; along with courtesy to the other established N7 device sections.

I didn't go for it myself, but it's not a bad deal. I just like living on the edge. If it helps you sleep, go for it.
Sent from my Nexus 7 using Tapatalk 2

I purchase my first nexus 7 from Walmart in-store . It had screen lift too. I got my money back the next day and purchased from office depot which don't give refunds only exchanges the first 14 days . Walmarts have really lenient return policy . They didn't even ask what was wrong with it . The one from office depot had screen lift also so I exchanged it and the one I have now is almost perfect.
Sent from my Nexus 7 using Tapatalk 2

I just purchased mine from walmart yesterday. C7OK. How can I tell if I have screen lift?
Sent from my Nexus 7 using Tapatalk 2

niv3d said:
I just purchased mine from walmart yesterday. C7OK. How can I tell if I have screen lift?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
The most effective way to test for screen lift is to hold the device with the right side facing you. Look across the display and use the left bezel as a silver horizon line. If the black display is higher than that line at any point, you'll be able to see it.
Here is an example of a perfectly flush display, looking across the device from the right side.
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Press firmly on the left side of the display to see if there's any distortion. Listen for any sticking or clicking sounds. Does it feel spongey?

Ok thanks! Well the right side is fine but the left when looking at it the same way I do see some of the black above the silver bezel :/
Yea I can actually feel it a little bit when trying to that is
Sent from my Nexus 7 using Tapatalk 2

niv3d said:
Ok thanks! Well the right side is fine but the left when looking at it the same way I do see some of the black above the silver bezel :/
Click to expand...
Click to collapse
Many people here are perfectly happy with a hair of separation, but since you purchased from Walmart you would be dealing with ASUS for warranty if it got worse over time.
I'd return it, but if it has none of the functional problems like rippling along the edge when pressed, or making noise, then for some people it may not be worth the trouble.

pxlitup said:
Many people here are perfectly happy with a hair of separation, but since you purchased from Walmart you would be dealing with ASUS for warranty if it got worse over time.
I'd return it, but if it has none of the functional problems like rippling along the edge when pressed, or making noise, then for some people it may not be worth the trouble.
Click to expand...
Click to collapse
Yea I mean it doesn't make any noise or seem to cause any issues. I can push it down lightly and it'll come back up but it's maybe a hair separation. I just don't want it to be a future problem.
Sent from my Nexus 7 using Tapatalk 2

And you were super happy 5 minutes ago before you found out yours had screen lift. It is so minor that most people don't realize or notice it. But once you do it is a pain. Taking the back off and inserting a home-made washer under the screen fixed mine.
There are tons of threads on it the screen issue. Walmart is awesome at taking stuff back.

player911 said:
And you were super happy 5 minutes ago before you found out yours had screen lift. It is so minor that most people don't realize or notice it. But once you do it is a pain. Taking the back off and inserting a home-made washer under the screen fixed mine.
There are tons of threads on it the screen issue. Walmart is awesome at taking stuff back.
Click to expand...
Click to collapse
Lol very true! I just don't want it to be a future issue. Then again I have 3 years extra insurance on it.
But I can push on the spot in the middle of the left side and it will stay down for like 5 seconds and then come back up. But it's so small of a lift if at all. Not sure a hair would fit next to it
Sent from my Nexus 7 using Tapatalk 2

Walmart is extremely good about returning items. They hardly ask questions and the whole experience is completely painless. The worst part is standing in line waiting for 1 or 2 cashiers to get a whole line of people taken care of lol. I think I might go in and purchase the 2yr protection if the small print checks out.
Sent from my Nexus 7 using xda premium
---------- Post added at 03:54 PM ---------- Previous post was at 03:49 PM ----------
niv3d said:
Yea I mean it doesn't make any noise or seem to cause any issues. I can push it down lightly and it'll come back up but it's maybe a hair separation. I just don't want it to be a future problem.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Dude honestly I would just keep it and don't let it bug u. Like you said you have 3yrs of protection so if it does get worse simply rma. I'm not even sure if people know for a fact that it will get worse. Enjoy your device and don't sweat the tiny stuff.
Sent from my Nexus 7 using xda premium

(Q) Nexus 7 defects still existent in new batches?

Hey guys,
Title says it all tbh, so are they still present in new batches? Should i hold off and wait for a while?

dinesh690 said:
Hey guys,
Title says it all tbh, so are they still present in new batches? Should i hold off and wait for a while?
Click to expand...
Click to collapse
Look for one that has a SSN# that starts with C8OK... The number should be outside the box. Those are the newest batches and I bought 2 that are flawless right out the box.

shook187 said:
Look for one that has a SSN# that starts with C8OK... The number should be outside the box. Those are the newest batches and I bought 2 that are flawless right out the box.
Click to expand...
Click to collapse
Where did you purchase from?

ClanUrdnot said:
Where did you purchase from?
Click to expand...
Click to collapse
Walmart
Sent from my SPH-L710 using xda premium

Good question. Just ordered one from Tesco in UK as a present for someone.
Also, if you root it, and have a fault develop, can you unroot without a problem with warranty?
Sent from my HTC One X using Tapatalk 2

dinesh690 said:
Hey guys,
Title says it all tbh, so are they still present in new batches? Should i hold off and wait for a while?
Click to expand...
Click to collapse
I'm still waiting. People are reporting C8s with screen lift, although it seems to be less frequent now than before.
Sorry for not citing specific posts, but I am following user reports closely and it is still happening.
It's possible that new units are being inspected more thoroughly but no other measures have been taken. That would make the defect harder to spot, lowering the reported incidence rate, but would do nothing to actually solidify the left side.
I would also be skeptical of anyone who claims that their unit is flawless who doesn't post a picture. This may sound paranoid, but there have been users who claimed their device was perfect until they posted a photo of a unit with screen separation.
shook187 said:
Look for one that has a SSN# that starts with C8OK... The number should be outside the box. Those are the newest batches and I bought 2 that are flawless right out the box.
Click to expand...
Click to collapse
Sorry for doubting you, but would you mind posting a photo of the horizon test? I've gotten three bad units and I'm waiting to repurchase.
To check if your screen is lifting, hold the device with the right side facing you. Look across the display and use the left bezel as a silver horizon line. If the black display is higher at any point, you'll be able to see it interrupt that silver line.
Here is an example of a perfectly flush display, looking across the device from the right side.
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"lightbox_error": "The requested content cannot be loaded. Please try again later.",
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"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
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pxlitup said:
I'm still waiting. People are reporting C8s with screen lift, although it seems to be less frequent now than before.
Sorry for not citing specific posts, but I am following user reports closely and it is still happening.
It's possible that new units are being inspected more thoroughly but no other measures have been taken. That would make the defect harder to spot, lowering the reported incidence rate, but would do nothing to actually solidify the left side.
I would also be skeptical of anyone who claims that their unit is flawless who doesn't post a picture. This may sound paranoid, but there have been users who claimed their device was perfect until they posted a photo of a unit with screen separation.
Sorry for doubting you, but would you mind posting a photo of the horizon test? I've gotten three bad units and I'm waiting to repurchase.
To check if your screen is lifting, hold the device with the right side facing you. Look across the display and use the left bezel as a silver horizon line. If the black display is higher at any point, you'll be able to see it interrupt that silver line.
Here is an example of a perfectly flush display, looking across the device from the right side.
Click to expand...
Click to collapse
Here is mine. Im not as picky as most on a $250 purchase, but for me it looks flawless. You tell me.
Sent from my SPH-L710 using xda premium

Received my nexus on the 24th and it has a C80K SN, although it doesn't have screen lift or separation, it does have screen flicker at low brightness

shook187 said:
Here is mine. Im not as picky as most on a $250 purchase, but for me it looks flawless. You tell me.
Click to expand...
Click to collapse
All of these are from the right portrait side, correct?
The first one isn't very clear. The second looks fine. But in the third one the bezel seems to disappear under the ASUS logo.
Why do you think that is?

I am on #5 now since 7/14
1st C6 - would turn off at 20% "show low low battery logo" even after calibrating bad battery? Perfect screen, exchanged
2nd C7 - bad left side screen separation/lift, exchanged
3rd C7 - dust under the screen, 2 spots , exchanged
4th C7- minor left side screen seperation/lift, just started doing the death at 20% exactly like the first C6 I had for no reason today, have had it since last Sunday and had been charging/decharging fine, just sent my wife to exchange it again. I am sure Gamestop is sick of us by now. Said it is a C8 I will edit how it turns out. Considering I am 4 for 4 with issues, I am just hoping no lift and the battery doesn't act stupid after a week or two or I'm calling it quits on this one.

pxlitup said:
All of these are from the right portrait side, correct?
The first one isn't very clear. The second looks fine. But in the third one the bezel seems to disappear under the ASUS logo.
Why do you think that is?
Click to expand...
Click to collapse
As a matter of fact, the bezel does disappear at the center. I guess my C8OK does have some screen lift. But does that minor issue warrant a return? I would say hell no. If something as minor as this would discourage you as a buyer then you might have other issues.
Sent from my Nexus 7 using xda premium

Well my C8 has lift on the left hand side, not as bad as first C7 I had, but worse than the last.
Screen seems fine otherwise no dead pixels or dust , but obviously there is no special fix as some people keep speculating, I'm 5 for 5 now with defects
** I actually just opened it up to tighten the screws see if it would help, two screws are missing along the left side. I swear Asus needs to hire some better monkeys over in that chinese plant, I'm done taking it back for refund. Maybe around tax time they will have ironed this out

Its amazing that they cant figure out something. My c70k is having screen lift as well

NeoMagus said:
Well my C8 has lift on the left hand side, not as bad as first C7 I had, but worse than the last.
Screen seems fine otherwise no dead pixels or dust , but obviously there is no special fix as some people keep speculating, I'm 5 for 5 now with defects
Click to expand...
Click to collapse
So you returning it?
Sent from my Nexus 7 using xda premium

shook187 said:
As a matter of fact, the bezel does disappear at the center. I guess my C8OK does have some screen lift. But does that minor issue warrant a return? I would say hell no. If something as minor as this would discourage you as a buyer then you might have other issues.
Click to expand...
Click to collapse
Thank you for clarifying.
If you decide to look further into the matter you will find that the physical presence of a little lift isn't the concern.
These displays have a low stress tolerance and aren't designed to be flexed at all during use. If your screen isn't securely fastened to the case, that means it will be bending even if you don't notice it, and that runs the risk of cracking the screen.
It's not a death sentence by any means, but the risk is there no matter how minor the lift appears to be. Also, there is a tendency for the separation to spread over time. The adhesive bonding the display to the left side of the case is already failing. This adhesive is flimsy and sensitive to heat according to the teardowns people have conducted.
I would not advise you to keep that (those?) units if you're going to be dealing with ASUS worst case scenario. It might be worth keeping a unit with screen lift under the Play store warranty depending on how they choose to handle these issues, but you don't want to deal with ASUS.
Sorry about the bad news.
---------- Post added at 04:20 PM ---------- Previous post was at 04:12 PM ----------
NeoMagus said:
Well my C8 has lift on the left hand side, not as bad as first C7 I had, but worse than the last.
Screen seems fine otherwise no dead pixels or dust , but obviously there is no special fix as some people keep speculating, I'm 5 for 5 now with defects
** I actually just opened it up to tighten the screws see if it would help, two screws are missing along the left side. I swear Asus needs to hire some better monkeys over in that chinese plant, I'm done taking it back for refund. Maybe around tax time they will have ironed this out
Click to expand...
Click to collapse
I guess I'll keep waiting then. Thanks for reporting.

pxlitup said:
Thank you for clarifying.
If you decide to look further into the matter you will find that the physical presence of a little lift isn't the concern. These displays have a low stress tolerance and aren't designed to be flexed even a little during use. If your screen isn't securely fastened to the case, that means it will be bending even if you don't notice it, and that runs the risk of cracking the screen.
It's not a death sentence by any means, but the risk is there no matter how minor the lift appears to be. Also, there is a tendency for the separation to spread over time. The adhesive bonding the display to the left side of the case is already failing. This adhesive is flimsy and sensitive to heat according to the teardowns people have conducted.
I would not advise you to keep that (those?) units if you're going to be dealing with ASUS worst case scenario. It might be worth keeping a unit with screen lift under the Play store warranty depending on how they choose to handle these issues, but you don't want to deal with ASUS.
Sorry about the bad news.
Click to expand...
Click to collapse
Its not bad news at all. Your view is a dooms day view. Like most items they all will suffer from wear and tear and eventually you're going to have to say goodbye to your little gadget. Even if you get a perfect one, who's to say it won't lift in a few weeks or months? Like I mentioned before, I only paid $250 for them and in a year from now they're be worth even less.
Sent from my Nexus 7 using xda premium

shook187 said:
So you returning it?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
Just sent the wife back out with it , could have possibly lived with it had the screws not been missing inside. My C6's screen was seated flawless, really sad the battery was funky with it. I'm sick of settling for defective out of the box crap with Asus they can eat another return

NeoMagus said:
Just sent the wife back out with it , could have possibly lived with it had the screws not been missing inside. My C6's screen was seated flawless, really sad the battery was funky with it. I'm sick of settling for defective out of the box crap with Asus they can eat another return
Click to expand...
Click to collapse
How do you open it up?
Sent from my Nexus 7 using xda premium

I use a very small #0 flathead and pry open near the headphone jack, once you get one of the clips up it just unsnaps the whole way around very easy.

shook187 said:
Its not bad news at all. Your view is a dooms day view. Like most items they all will suffer from wear and tear and eventually you're going to have to say goodbye to your little gadget. Even if you get a perfect one, who's to say it won't lift in a few weeks or months? Like I mentioned before, I only paid $250 for them and in a year from now they're be worth even less.
Click to expand...
Click to collapse
Don't mistake my motives. I'm glad that you are happy with your purchase.
I'm only notifying you of the possible risks, which I believe warrant a mention since they do exceed the concerns of normal wear and tear.
Remember that internationally this tablet can cost much more than you or I paid for it. It's important for people to be able to make an informed decision about whether or not to purchase it, and you being honest about your screen inspection, even though you think I'm being OCD, was very helpful in that regard. You would be surprised at how many people believe facts are subjective when tech company loyalties come into play.
Hopefully your tablets won't give you any trouble. Your lift is certainly not as severe as many of the units from July that are still going strong.

My NewEgg Expirience (Bad)

Well I ordered My G-Pad on 12/31/2013 and payed $300 to get it here with free shipping. Arrived today and must Say Im fairly Disappointed. The item came and as most was not sealed but I didn't mind that. It had dust all over the screen and has 2 scratches on it. You would think they would wrap these things up or something. Anyway turned it on an I immediately noticed the light bleed on the screen at the bottom. Immediately decided this one is going back as soon as possible. I also have scuffs on the back of the G Pad even though its supposed to be new. Tired Wiping it of to no avail. Hopefully this doesn't take to long to go back and come back to me its highly annoying. :crying:
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My NewEgg experience has been ruined.
@CuraeL
@RaiderWill @JohnnySJ @cybertec69 @coleam @lazarus2297
What do you think about the light bleed, is it that bad ? Or is it not worth returning and going through the whole return process ? Anyone with similar results ?

That sucks. I though I might have a light scratch on the screen but it was acutely in the protective film on the screen. Once I pulled it off I could see the screen was perfectly fine. I agree 100% it does seem like there should be something else covering it when you open it up.
On a side note when I got my nexus 7 for christmas it had plastic film all the way around the device kinda like a clear envelope. I went through two nexus 7 before giving up and ordering the g pad

brewer15650 said:
That sucks. I though I might have a light scratch on the screen but it was acutely in the protective film on the screen. Once I pulled it off I could see the screen was perfectly fine. I agree 100% it does seem like there should be something else covering it when you open it up.
On a side note when I got my nexus 7 for christmas it had plastic film all the way around the device kinda like a clear envelope. I went through two nexus 7 before giving up and ordering the g pad
Click to expand...
Click to collapse
Yeah I would have ignored the scracthes it's the light bleed that's really bothering me. Yeah the scratches are on the metal on the back not the screen. From what I saw I love it though. Going to request an RMA.
Sent from my SGH-T889 using Tapatalk 2

Sorry Man..
Your Pics clearly show this was not this unit's 1st time leaving this vendor..
May I offer a suggestion?
Return this unit for a REFUND.. save or come up with $60.00 more and purchase a Google Play Edition from Google.. If you are not able to walk into a BestBuy to make your purchase. Come'on there is no question this unit was used and returned. just pay a little more and get one from either Google or BestBuy that will more than likely be a factory fresh unit.. That's my suggestion anyway.

RaiderWill said:
Sorry Man..
Your Pics clearly show this was not this unit's 1st time leaving this vendor..
May I offer a suggestion?
Return this unit for a REFUND.. save or come up with $60.00 more and purchase a Google Play Edition from Google.. If you are not able to walk into a BestBuy to make your purchase. Come'on there is no question this unit was used and returned. just pay a little more and get one from either Google or BestBuy that will more than likely be a factory fresh unit.. That's my suggestion anyway.
Click to expand...
Click to collapse
Yeah just RMA'd it so if the next one is the same I will return and just get it in the store
Sent from my SGH-T889 using Tapatalk 2

Did your charger come wrapped like New? My screen was also dirty and it had a hand print on the back, but it did have the screen protector on it. I have no problem with the screen though, it looks perfect.
Sent from my LG-V500 using Tapatalk

Truthfully that light bleed is dependant on what brightness you are at because if that is on greater than 50% brightness you likely will not notice it on anything but an all black screen in a dark room. Usually in this lighting environment I tend to have brighness down below 20%and light bleed is near invisible
Sent from my SM-N900W8 using Tapatalk

I just looked I Have light bleed also but I think I'm going to just deal with it.
Sent from my LG-V500 using Tapatalk

RaiderWill said:
Sorry Man..
Your Pics clearly show this was not this unit's 1st time leaving this vendor..
May I offer a suggestion?
Return this unit for a REFUND.. save or come up with $60.00 more and purchase a Google Play Edition from Google.. If you are not able to walk into a BestBuy to make your purchase. Come'on there is no question this unit was used and returned. just pay a little more and get one from either Google or BestBuy that will more than likely be a factory fresh unit.. That's my suggestion anyway.
Click to expand...
Click to collapse
I don't know about it being used. I just got mine in from Newegg today, and it had the same dust, granted no scratches. The scratches were probably from someone carelessly checking the boxes to check for colors. Pretty annoying, and unacceptable, but I doubt it wasn't new.
Hopefully you get a better screen as far as bleeding goes. It honestly didn't seem as bad as others I've seen, most tablets have some amount of bleeding if you have it in the right light.

Sikkly said:
I don't know about it being used. I just got mine in from Newegg today, and it had the same dust,
Click to expand...
Click to collapse
Eh..
That much dust to flip the cover up and check color
What type of room then are they checking color in? That's a lot of dust to just be flying around..
That's why the best option is for the OP to just pony up, walk into a BestBuy ( if available ) and check the unit immediately onsite.. if after turning it on there is lightbleed beyond what the OP is comfortable with.. he can pick another unit right on the spot and walk out 100% satisfied.. That's what I did. and things work out quite well.

naruto.ninjakid said:
What do you think about the light bleed, is it that bad ? Or is it not worth returning and going through the whole return process ? Anyone with similar results ?
Click to expand...
Click to collapse
Hello friend.
The scratches at the back of the device is sign of this tablet at least having been laying on a table and being picked up..
As for the dust on top of the screen protector, that could be anything, it could have been sliding in there thru the unsealed package, it could have been in the shipping box.. Or the room they kept the stock in could be dirty as well..
The light bleed at the top right corner of the screen, on the picture, is horrendous. I have not seen anything as bad since my Nexus 7 2012 edition.
I am sorry about your experience.
RMA.

CuraeL said:
Hello friend.
The scratches at the back of the device is sign of this tablet at least having been laying on a table and being picked up..
As for the dust on top of the screen protector, that could be anything, it could have been sliding in there thru the unsealed package, it could have been in the shipping box.. Or the room they kept the stock in could be dirty as well..
The light bleed at the top right corner of the screen, on the picture, is horrendous. I have not seen anything as bad since my Nexus 7 2012 edition.
I am sorry about your experience.
RMA.
Click to expand...
Click to collapse
Yes thank you for your input. I RMA'd it today so hopefully will get the new one soon. Once I put a dark wallpaper I could easily see the light bleed so I had to send it in today.
Sent from my SGH-T889 using Tapatalk 2

Thanks guys for all your input I RMA'd the device today so hopefully NewEgg gets it right this time
Sent from my SGH-T889 using Tapatalk 2

FWIW, I've bought lots of stuff from Newegg over many years. I've generally had a good experience with them. The only issues I've seen in the past is that sometimes they didn't package things well for shipping (hard disk drives, e.g.). I bought my G Pad from them last month, and it arrived in perfect condition with no defects that I've noticed. (My G Pad has the blue line, but I don't consider that a defect.)

woody1 said:
FWIW, I've bought lots of stuff from Newegg over many years. I've generally had a good experience with them. The only issues I've seen in the past is that sometimes they didn't package things well for shipping (hard disk drives, e.g.). I bought my G Pad from them last month, and it arrived in perfect condition with no defects that I've noticed. (My G Pad has the blue line, but I don't consider that a defect.)
Click to expand...
Click to collapse
Yeah I'm willing to give them a second chance. So I opted to get a replacement if that one is also bad I will request a refund.
Sent from my SGH-T889 using Tapatalk 2

That is exactly what mine looked like from newegg, received today. The previous one I had from Best Buy looked the same minus the white dust.

Wow, I would cancel my order immediately and get the Google Play Edition from the Play Store. Mine was in sealed package. Works out of the box very very nice. yes, you will spend a little bit more money but it will be well worth it.
there is little doubt that the one you received was a returned item that had been returned for the same reasons you don't want it.

This is exactly how I received mine too. 2 small scratches on the back plastic and also unsealed, looked like it was opened already.
Didn't have any dust though.. Came from a Belgian online shop Conrad.be
Not gonna bother sending it back though..

Fyi best buy has them for 299 again. I will be going in for a price adjustment!!
Sent from my LG-V500 using xda app-developers app

Update !
They sent out my RMA and I got it today. Unlike others hey didn't learn from me and still sent an unsealed one. Dust was still all over the screen cover lol. There were some smudges again on the back so this must be a manufacturing issue. Plus, I don't want to bother to send it back again and wait another week+. The light bleed seems to me to be less than the first model I had so Im satisfied for now. Thanks Everyone , its a great tablet so jump on it while you can.
@CuraeL @RaiderWill @JohnnySJ @cybertec69 @coleam @lazarus2297

How to fix HTC One M8 camera issue

My original M8 suffered from the infamous cloudy camera. I got it replaced by T-Mobile, and it's been maybe three months now and the replacement M8 did the same. My buddies M8 started to do the same thing about a month ago, and he used Zaino Wax to buff out the camera cloudyness away.
I noticed yesterday that mine was doing the same thing again when I tried to take a picture and it wasn't focusing. Tried to clean it, and at first I just thought it was dirty. Picture wasn't important, so I ignored it. Then last night I went to get a drink with a buddy of mine, and tried to take a picture, and the camera wasn't focusing. Tried to clean it again, and that's when I noticed the cloudy camera again.
So I woke up this morning, found some turtle wax, put some on a terry cloth, rubbed a little on the lens, let it dry for a couple of minutes, and then buffed it off. Sure enough, it started to take some of the cloudyness away. So I did it again about three more times, and now the cloudyness is down to the edges. I was excited that it worked, that I ran over to my laptop to make this thread.
I was thinking about getting another replacement, but this is a better alternative for me. I don't want to be setting up my phone all over again every few months for the same issue.
This is what I used.
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I found the Mr. Clean Magic eraser to work very well too. I actually prefer the eraser because there is no risk of water getting under the lens. You squeeze it all out before rubbing

Toothpaste works too. I just put a dab on the end of my finger and rubbed the lens in a circular motion for a bit. Cleared up all but the edges which don't seem to bother anything. My guess is if I used a Q-Tip instead of my fat finger I could get the edges clean too.

I had the same problem and I used toothpaste. But my concern is whether we have rubbed off the anti glare coating?
Sent from my HTC One_M8 using XDA Premium 4 mobile app

clax6 said:
I had the same problem and I used toothpaste. But my concern is whether we have rubbed off the anti glare coating?
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I followed a guide and used a tiny amount of Brasso on the end of a cotton bud, it's like the phone's brand new again. Like you, I'm concerned I've removed something which should be there but the camera was unusable prior to doing this. Mine was bought in April, has been in a case, screen protector applied since day 1, handled with constant, real care but the scratches on the lens were something else!
Pictures of the lens pre clean here and also 3 very quick shots from the phone pre and 3 post clean... Was in a rush so had no artistic quality to them whatsoever!
https://www.flickr.com/photos/[email protected]/sets/72157645558003205/

HTC recognise this is a real issue and are taking devices in for repair. Mine is being collected today. I'll let ya know what they do to fix this when I get it back

mwatson said:
HTC recognise this is a real issue and are taking devices in for repair. Mine is being collected today. I'll let ya know what they do to fix this when I get it back
Click to expand...
Click to collapse
Wasn't aware of that to be honest but thanks for the update, what did they say to you regarding this issue specifically?
Cheers...

smudgelab said:
Wasn't aware of that to be honest but thanks for the update, what did they say to you regarding this issue specifically?
Cheers...
Click to expand...
Click to collapse
I said that the coating on the lens was rubbing off and there is a lot of discussion online about it, so its not just mine. The HTC rep said "yeah we know, we had a meeting about it today, just send it in and we'll take care of it". I asked what the coating was, olephobic? He said he wouldn't say and wouldn't comment on what the course of action is. I thought, ok, as long as you fix it I thats all that matters.
I guess they will replace the lens glass with something other that what came out of the factory. No point in putting the same thing back on there. He probably couldn't comment as this will effect every single One M8 which means they would all have to be recalled. Expensive!

i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg

flayzeraynx said:
i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg
Click to expand...
Click to collapse
That's the video I watched and got the idea from prior to doing mine.So far... so good but it's only been a day, see how the lens holds up after prolonged "quick rub before the shot" with shirts, jumpers, sleeves, all the normal day to day stuff.

You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.

Great! Thanks for the fix. I just tested out the wax thing and it worked perfectly !

Toothpaste is the best solution, I tried and is like new!
Sent from my HTC One_M8 using XDA Free mobile app

ingenious247 said:
You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.
Click to expand...
Click to collapse
To each their own. But it's hardly idiocy. It's simply a minor design issue. Mine has scratches on and focuses and shoots perfectly fine.
As for reboots and connectivity issues, these are things any manufacturer can have, but I wouldn't take the bandaid phone over a HTC One even if the HTC One had no camera at all.

HtcOneJon said:
To each their own. But it's hardly idiocy. It's simply a minor design issue. Mine has scratches on and focuses and shoots perfectly fine.
As for reboots and connectivity issues, these are things any manufacturer can have, but I wouldn't take the bandaid phone over a HTC One even if the HTC One had no camera at all.
Click to expand...
Click to collapse
The Purple/Pink tint issue was the likely BIGGEST camera fiasco the mobile industry has ever seen, and it cost HTC tons of money and hurt their reputation badly. You can find countless threads here and elsewhere about it
And then they completely drop the ball on the NEW phone and allow another camera issue?? If it were a "minor" issue, they wouldn't be taking them back for repair no questions asked.
It's obviously a widespread debacle, and not only that - they should have listened to the previous One (M7) owners as they had an issue with the CHEAP camera glass cover on the M7 which cracked for NO reason at all and was easily scratched.
Choosing to ignore that issue and causing themselves another heartache on their flagship phone is idiocy IMO. What would you call it?

What if i cant that in my area do i can use my own
Just kidding mate :good::good: Thanks for the idea

mwatson said:
I said that the coating on the lens was rubbing off and there is a lot of discussion online about it, so its not just mine. The HTC rep said "yeah we know, we had a meeting about it today, just send it in and we'll take care of it". I asked what the coating was, olephobic? He said he wouldn't say and wouldn't comment on what the course of action is. I thought, ok, as long as you fix it I thats all that matters.
I guess they will replace the lens glass with something other that what came out of the factory. No point in putting the same thing back on there. He probably couldn't comment as this will effect every single One M8 which means they would all have to be recalled. Expensive!
Click to expand...
Click to collapse
How did your repair go? Ironically I should have just looked on here. I had noticed this same scratched camera coating though my phone has been in a case since Day 1, is always in a pocket with no other items and I never place it on tables, etc. The chat guy says that cosmetic is typically not covered but in this case we'll cover it. I ship my phone and get an email two days later that the repair will cost $300 if I want the camera fixed. Or I can choose not to fix it but will have to pay administrative costs? Ugh.. would have not bothered if the chat guy hadn't literally said most cosmetic is not covered but we will cover this repair. Plus of course I've been without a phone for a week now but would have not bothered if it's gonna end up costing me $40. Poor form HTC..

bit1 said:
How did your repair go? Ironically I should have just looked on here. I had noticed this same scratched camera coating though my phone has been in a case since Day 1, is always in a pocket with no other items and I never place it on tables, etc. The chat guy says that cosmetic is typically not covered but in this case we'll cover it. I ship my phone and get an email two days later that the repair will cost $300 if I want the camera fixed. Or I can choose not to fix it but will have to pay administrative costs? Ugh.. would have not bothered if the chat guy hadn't literally said most cosmetic is not covered but we will cover this repair. Plus of course I've been without a phone for a week now but would have not bothered if it's gonna end up costing me $40. Poor form HTC..
Click to expand...
Click to collapse
If you call and complain and talk to a supervisor they will do it for free and expedite.

flayzeraynx said:
i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg
Click to expand...
Click to collapse
Try with a pencil eraser..
Sent from my HTC One X+ using XDA Premium 4 mobile app

ingenious247 said:
You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.
Click to expand...
Click to collapse
Auto reboot and connectivity issue?
I use until now never face either.