Database Users

Walmart (in-store/on-site) N7 buyers - a few return & protection plan questions

Hey XDA'ers -
So I have a SSN : C60K (June Production Line) N7 16gb/$249 (flat price, no tax) tablet purchased in-store/on-site from Walmart - approaching 2 weeks soon.
I do have a bit of screen lifting and flicker (in low brightness) as per the hundreds/thousands of posts; similarly addressing these issues - It's been bearable, but I was planning on returning it next month and swapping it for a more recent, (perhaps September or October production line) unit.
My Walmart is super-cool in returning things, as are almost all of them - especially if it's a notable defect - swapping for the exact item.
I didn't purchase the Accidental Protection Plan at time of purchase, but I plan on going there in the next day or so (you have 30 days to do it upon purchase) - it's only $30 (29.99) for 2 years... not that bad of an investment for anything potential... I haven't had the chance to really delve into what the plan covers, and I am assuming it might go through a company like Asurion (I might be wrong)... In any case... depending on how you pitch it back to Walmart on a physical visit to customer service, they might not even bother with the returning your defective unit to get repaired/replaced and just have you go to the Electronics Department and get a new one; if they have it in stock.
I didn't want to just return the N7 and wait for the next lineup; as I've been enjoying it... and random (but not highly accurate) chatter has made me wonder if google/asus will be actually working on revised hardware - At least we have a little better idea on how to tell the newer production lines by the SSN/serial :
(for those who haven't caught the info on it) briefly :
Code:
C is the year 2012
8 Is the month
0 Is the run
K Thousand
Anyways, I'd like to hear any experiences specific to Walmart - regarding the return process and ideally, what the protection plan is all about - I'm sure the Walmart.com (e.g. mailing back, etc... might be a bit more challenging so to speak) versus going to an actual store. However, it should be relatively easy albeit purchasing online to bring it back to a physical place to do the above mentioned things I had shared.
Okay - thanks!

Just checking in - had to make a decision in a day /
Perhaps if mods thought this would be better placed in the general section versus this - I figured the Q&A section was for placing unsure topics; along with courtesy to the other established N7 device sections.

I didn't go for it myself, but it's not a bad deal. I just like living on the edge. If it helps you sleep, go for it.
Sent from my Nexus 7 using Tapatalk 2

I purchase my first nexus 7 from Walmart in-store . It had screen lift too. I got my money back the next day and purchased from office depot which don't give refunds only exchanges the first 14 days . Walmarts have really lenient return policy . They didn't even ask what was wrong with it . The one from office depot had screen lift also so I exchanged it and the one I have now is almost perfect.
Sent from my Nexus 7 using Tapatalk 2

I just purchased mine from walmart yesterday. C7OK. How can I tell if I have screen lift?
Sent from my Nexus 7 using Tapatalk 2

niv3d said:
I just purchased mine from walmart yesterday. C7OK. How can I tell if I have screen lift?
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
The most effective way to test for screen lift is to hold the device with the right side facing you. Look across the display and use the left bezel as a silver horizon line. If the black display is higher than that line at any point, you'll be able to see it.
Here is an example of a perfectly flush display, looking across the device from the right side.
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Press firmly on the left side of the display to see if there's any distortion. Listen for any sticking or clicking sounds. Does it feel spongey?

Ok thanks! Well the right side is fine but the left when looking at it the same way I do see some of the black above the silver bezel :/
Yea I can actually feel it a little bit when trying to that is
Sent from my Nexus 7 using Tapatalk 2

niv3d said:
Ok thanks! Well the right side is fine but the left when looking at it the same way I do see some of the black above the silver bezel :/
Click to expand...
Click to collapse
Many people here are perfectly happy with a hair of separation, but since you purchased from Walmart you would be dealing with ASUS for warranty if it got worse over time.
I'd return it, but if it has none of the functional problems like rippling along the edge when pressed, or making noise, then for some people it may not be worth the trouble.

pxlitup said:
Many people here are perfectly happy with a hair of separation, but since you purchased from Walmart you would be dealing with ASUS for warranty if it got worse over time.
I'd return it, but if it has none of the functional problems like rippling along the edge when pressed, or making noise, then for some people it may not be worth the trouble.
Click to expand...
Click to collapse
Yea I mean it doesn't make any noise or seem to cause any issues. I can push it down lightly and it'll come back up but it's maybe a hair separation. I just don't want it to be a future problem.
Sent from my Nexus 7 using Tapatalk 2

And you were super happy 5 minutes ago before you found out yours had screen lift. It is so minor that most people don't realize or notice it. But once you do it is a pain. Taking the back off and inserting a home-made washer under the screen fixed mine.
There are tons of threads on it the screen issue. Walmart is awesome at taking stuff back.

player911 said:
And you were super happy 5 minutes ago before you found out yours had screen lift. It is so minor that most people don't realize or notice it. But once you do it is a pain. Taking the back off and inserting a home-made washer under the screen fixed mine.
There are tons of threads on it the screen issue. Walmart is awesome at taking stuff back.
Click to expand...
Click to collapse
Lol very true! I just don't want it to be a future issue. Then again I have 3 years extra insurance on it.
But I can push on the spot in the middle of the left side and it will stay down for like 5 seconds and then come back up. But it's so small of a lift if at all. Not sure a hair would fit next to it
Sent from my Nexus 7 using Tapatalk 2

Walmart is extremely good about returning items. They hardly ask questions and the whole experience is completely painless. The worst part is standing in line waiting for 1 or 2 cashiers to get a whole line of people taken care of lol. I think I might go in and purchase the 2yr protection if the small print checks out.
Sent from my Nexus 7 using xda premium
---------- Post added at 03:54 PM ---------- Previous post was at 03:49 PM ----------
niv3d said:
Yea I mean it doesn't make any noise or seem to cause any issues. I can push it down lightly and it'll come back up but it's maybe a hair separation. I just don't want it to be a future problem.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
Dude honestly I would just keep it and don't let it bug u. Like you said you have 3yrs of protection so if it does get worse simply rma. I'm not even sure if people know for a fact that it will get worse. Enjoy your device and don't sweat the tiny stuff.
Sent from my Nexus 7 using xda premium

got c50 nexus 7 should i get a replacement?

Hey all I ordered met nexus 7 about 2 weeks ago and I love it. I do have a slight screen lift issue thought. Not as bad as others that had posted but enough to bother me.
I was reading up on the forums and how people were saying there different models (date manufactured). So I decide to see what number I got. I thought I would at least have a c60 or c70 model but I noticed a c50. I thought c60 was the earliest model?
What do u guys suggest? I during?I'd noticed that when I got it that there was 2 things of security tape on it (very overlapping so it only looked like 1but there was 2) and that there was 2 fingerprints on the copper heat tape next to the battery.
Does anyone know if the c80 fixed the screen issue for sure. Also how is Asus return work out. I had to RMA a bad motherboard to them before and it was the worse RMA I ever did.
Thanks guys and lmk what u think

Hi mate,
Well if it's got screen lift, that's a good enough reason to send it back. There is always the chance that you will shatter the screen if you tighten the screws up......
Yeah, I thought that C60 was the earliest model that they made. Obviously not. Looks like you were unlucky getting such an early model, this late on.
There are still some problems with the C80 lot, but not as common as they were in the previous versions. Can't you return it to the shop, or Google that you bought it from? You'll still be within the 28 days return. I was out and they still accepted it back without any hassle (Tesco UK)

I got a c5 model as well. I've had it for almost 3 weeks now. Was pretty upset at first when I got it because it was actually my second replacement from the Google store. Everything was fine until recently when I started to have the touch screen issues and the headphone out only outputs the right channel. Contacted Google again a couple days ago and they are gonna let me swap it again.
At this point, I don't care when it was made as long as it has no issues (major issues).
Sent from my Nexus 7 using xda app-developers app

Getting a newer SSN doesn't guarantee that you won't have issues. The screen lift is minor compared to screen flicker, bad pixels, etc.

mi7chy said:
Getting a newer SSN doesn't guarantee that you won't have issues. The screen lift is minor compared to screen flicker, bad pixels, etc.
Click to expand...
Click to collapse
The first part is correct. Although it seems that many units have been opened and checked for obvious cases of separation, nothing has been done to solve the problem. ASUS has been rather curiously leaving screws off the left side recently, but that has not been a permanent solution for most users.
As for your statement that screen lift is minor, I don't know why you're still spreading this misinformation.
By no means is it guaranteed to cause problems, but there have been many reports of lifted displays cracking during normal use. Although the likelihood of this happening is unclear at this point, we know for a fact that this flaw has potentially serious consequences, and that ASUS will not accept responsibility under any circumstances.
Cracked screen... will ASUS fix it?
Nexus 7 screen cracks easily
The "it's broken already" thread
I have not heard anything about Google's coverage of this issue, aside from erica_renee's screen cracking right away, seen here:
http://forum.xda-developers.com/showthread.php?t=1858400&page=4
They handled her case generously, but that was a freshly unboxed unit so maybe they made an exception. Also, she said that her unit didn't even have lift, so I don't mean to imply that the cause of her broken glass was screen lift. It could have been an anomaly rather than a widespread flaw.
Although it would be useful to know definitively how Google intends to handle a lifted screen cracking within warranty, it's infinitely more likely that you'll be taken care of if you purchased from the Play store. I think that if your lift is truly minor and you're going to be dealing with Google as a possible safety net, tolerating this flaw is an acceptable risk. But you'll have to make up your own mind.

pxlitup said:
By no means is it guaranteed to cause problems, but there have been many reports of lifted displays cracking during normal use. Although the likelihood of this happening is unclear at this point, we know for a fact that this flaw has potentially serious consequences, and that ASUS will not accept responsibility under any circumstances.
Cracked screen... will ASUS fix it?
Nexus 7 screen cracks easily
The "it's broken already" thread
I have not heard anything about Google's coverage of this issue, aside from erica_renee's screen cracking right away, seen here:
http://forum.xda-developers.com/showthread.php?t=1858400&page=4
Click to expand...
Click to collapse
Sales of the Nexus 7 will soon reach record number for a Android tablet, and all you could find me is 3 links then call it "many reports of lifted dispalys"?
Pxlitup...I see you're up and early trying to put fear into people.
Sent from my Nexus 7 using XDA Premium HD app

shook187 said:
Sales of the Nexus 7 will soon reach record number for a Android tablet, and all you could find me is 3 links then call it "many reports of lifted dispalys"?
Pxlitup...I see you're up and early trying to put fear into people.
Click to expand...
Click to collapse
Those links are focused and informative. Posting any more than three would look cluttered.
But since you asked nicely, here are some more links worth considering.
shook187 said:
All these threads are all sounding alike. "How many returns have you made" or "screen lift this" or "screen lift that"
Pxlitup, are you on some kind of "screen lift" campaign? Dude just buy a different tablet and move on. You're in every thread talking about screen lift even if the OP has no intention of talking about this subject.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=30821304&postcount=3
shook187 said:
pxlitup been on a mission from the screen separation gods to preach the word of screen separation on every thread.
I went on my own mission to find a perfectly flat screen. After the 5th N7 at various Walmart and staples I've came to the conclusion no N7 will be perfectly flat they all have a slight lift towards the center one the left side.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=31040962&postcount=130
As everyone can see, this is the third time you've confronted me like this. And your tone has been increasingly hostile.
Ironically, this grudge you're nursing began with me helping you to inspect your own unit. You discovered that you have screen lift thanks to my help, and you've been popping up to berate me ever since. I don't know where this hostility came from, since our first exchange spanned the course of a single page and I was nothing but friendly throughout. Here is the final post of our first interaction:
pxlitup said:
Don't mistake my motives. I'm glad that you are happy with your purchase.
I'm only notifying you of the possible risks, which I believe warrant a mention since they do exceed the concerns of normal wear and tear.
Remember that internationally this tablet can cost much more than you or I paid for it. It's important for people to be able to make an informed decision about whether or not to purchase it, and you being honest about your screen inspection, even though you think I'm being OCD, was very helpful in that regard. You would be surprised at how many people believe facts are subjective when tech company loyalties come into play.
Hopefully your tablets won't give you any trouble. Your lift is certainly not as severe as many of the units from July that are still going strong.
Click to expand...
Click to collapse
I don't know how we got here, but here we are. If you do decide to continue doing this, I will report you.
For anyone interested, here is the photo you originally uploaded to prove that your screen was flawless. The very minor separation has been circled.
And here is a record of your budding fascination with me, pulling my pigtails and so forth. You can edit your posts if you want, but it's all there.

Just to clarify, having c50 or c60 doesn't mean that it's going to be faulty. My third n7 (first two were f...) is c60 and flawless so far. Screen is perfectly aligned and I don't have any ghosting nor other problems.

My 16gb N7 is also C6O & it is almost perfect. No dead pixels & only the extremely tiniest lift only visible if viewed at just the right angle. Not even an issue. My 8gb is also a C6O & no lift or problems

My NewEgg Expirience (Bad)

Well I ordered My G-Pad on 12/31/2013 and payed $300 to get it here with free shipping. Arrived today and must Say Im fairly Disappointed. The item came and as most was not sealed but I didn't mind that. It had dust all over the screen and has 2 scratches on it. You would think they would wrap these things up or something. Anyway turned it on an I immediately noticed the light bleed on the screen at the bottom. Immediately decided this one is going back as soon as possible. I also have scuffs on the back of the G Pad even though its supposed to be new. Tired Wiping it of to no avail. Hopefully this doesn't take to long to go back and come back to me its highly annoying. :crying:
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My NewEgg experience has been ruined.
@CuraeL
@RaiderWill @JohnnySJ @cybertec69 @coleam @lazarus2297
What do you think about the light bleed, is it that bad ? Or is it not worth returning and going through the whole return process ? Anyone with similar results ?

That sucks. I though I might have a light scratch on the screen but it was acutely in the protective film on the screen. Once I pulled it off I could see the screen was perfectly fine. I agree 100% it does seem like there should be something else covering it when you open it up.
On a side note when I got my nexus 7 for christmas it had plastic film all the way around the device kinda like a clear envelope. I went through two nexus 7 before giving up and ordering the g pad

brewer15650 said:
That sucks. I though I might have a light scratch on the screen but it was acutely in the protective film on the screen. Once I pulled it off I could see the screen was perfectly fine. I agree 100% it does seem like there should be something else covering it when you open it up.
On a side note when I got my nexus 7 for christmas it had plastic film all the way around the device kinda like a clear envelope. I went through two nexus 7 before giving up and ordering the g pad
Click to expand...
Click to collapse
Yeah I would have ignored the scracthes it's the light bleed that's really bothering me. Yeah the scratches are on the metal on the back not the screen. From what I saw I love it though. Going to request an RMA.
Sent from my SGH-T889 using Tapatalk 2

Sorry Man..
Your Pics clearly show this was not this unit's 1st time leaving this vendor..
May I offer a suggestion?
Return this unit for a REFUND.. save or come up with $60.00 more and purchase a Google Play Edition from Google.. If you are not able to walk into a BestBuy to make your purchase. Come'on there is no question this unit was used and returned. just pay a little more and get one from either Google or BestBuy that will more than likely be a factory fresh unit.. That's my suggestion anyway.

RaiderWill said:
Sorry Man..
Your Pics clearly show this was not this unit's 1st time leaving this vendor..
May I offer a suggestion?
Return this unit for a REFUND.. save or come up with $60.00 more and purchase a Google Play Edition from Google.. If you are not able to walk into a BestBuy to make your purchase. Come'on there is no question this unit was used and returned. just pay a little more and get one from either Google or BestBuy that will more than likely be a factory fresh unit.. That's my suggestion anyway.
Click to expand...
Click to collapse
Yeah just RMA'd it so if the next one is the same I will return and just get it in the store
Sent from my SGH-T889 using Tapatalk 2

Did your charger come wrapped like New? My screen was also dirty and it had a hand print on the back, but it did have the screen protector on it. I have no problem with the screen though, it looks perfect.
Sent from my LG-V500 using Tapatalk

Truthfully that light bleed is dependant on what brightness you are at because if that is on greater than 50% brightness you likely will not notice it on anything but an all black screen in a dark room. Usually in this lighting environment I tend to have brighness down below 20%and light bleed is near invisible
Sent from my SM-N900W8 using Tapatalk

I just looked I Have light bleed also but I think I'm going to just deal with it.
Sent from my LG-V500 using Tapatalk

RaiderWill said:
Sorry Man..
Your Pics clearly show this was not this unit's 1st time leaving this vendor..
May I offer a suggestion?
Return this unit for a REFUND.. save or come up with $60.00 more and purchase a Google Play Edition from Google.. If you are not able to walk into a BestBuy to make your purchase. Come'on there is no question this unit was used and returned. just pay a little more and get one from either Google or BestBuy that will more than likely be a factory fresh unit.. That's my suggestion anyway.
Click to expand...
Click to collapse
I don't know about it being used. I just got mine in from Newegg today, and it had the same dust, granted no scratches. The scratches were probably from someone carelessly checking the boxes to check for colors. Pretty annoying, and unacceptable, but I doubt it wasn't new.
Hopefully you get a better screen as far as bleeding goes. It honestly didn't seem as bad as others I've seen, most tablets have some amount of bleeding if you have it in the right light.

Sikkly said:
I don't know about it being used. I just got mine in from Newegg today, and it had the same dust,
Click to expand...
Click to collapse
Eh..
That much dust to flip the cover up and check color
What type of room then are they checking color in? That's a lot of dust to just be flying around..
That's why the best option is for the OP to just pony up, walk into a BestBuy ( if available ) and check the unit immediately onsite.. if after turning it on there is lightbleed beyond what the OP is comfortable with.. he can pick another unit right on the spot and walk out 100% satisfied.. That's what I did. and things work out quite well.

naruto.ninjakid said:
What do you think about the light bleed, is it that bad ? Or is it not worth returning and going through the whole return process ? Anyone with similar results ?
Click to expand...
Click to collapse
Hello friend.
The scratches at the back of the device is sign of this tablet at least having been laying on a table and being picked up..
As for the dust on top of the screen protector, that could be anything, it could have been sliding in there thru the unsealed package, it could have been in the shipping box.. Or the room they kept the stock in could be dirty as well..
The light bleed at the top right corner of the screen, on the picture, is horrendous. I have not seen anything as bad since my Nexus 7 2012 edition.
I am sorry about your experience.
RMA.

CuraeL said:
Hello friend.
The scratches at the back of the device is sign of this tablet at least having been laying on a table and being picked up..
As for the dust on top of the screen protector, that could be anything, it could have been sliding in there thru the unsealed package, it could have been in the shipping box.. Or the room they kept the stock in could be dirty as well..
The light bleed at the top right corner of the screen, on the picture, is horrendous. I have not seen anything as bad since my Nexus 7 2012 edition.
I am sorry about your experience.
RMA.
Click to expand...
Click to collapse
Yes thank you for your input. I RMA'd it today so hopefully will get the new one soon. Once I put a dark wallpaper I could easily see the light bleed so I had to send it in today.
Sent from my SGH-T889 using Tapatalk 2

Thanks guys for all your input I RMA'd the device today so hopefully NewEgg gets it right this time
Sent from my SGH-T889 using Tapatalk 2

FWIW, I've bought lots of stuff from Newegg over many years. I've generally had a good experience with them. The only issues I've seen in the past is that sometimes they didn't package things well for shipping (hard disk drives, e.g.). I bought my G Pad from them last month, and it arrived in perfect condition with no defects that I've noticed. (My G Pad has the blue line, but I don't consider that a defect.)

woody1 said:
FWIW, I've bought lots of stuff from Newegg over many years. I've generally had a good experience with them. The only issues I've seen in the past is that sometimes they didn't package things well for shipping (hard disk drives, e.g.). I bought my G Pad from them last month, and it arrived in perfect condition with no defects that I've noticed. (My G Pad has the blue line, but I don't consider that a defect.)
Click to expand...
Click to collapse
Yeah I'm willing to give them a second chance. So I opted to get a replacement if that one is also bad I will request a refund.
Sent from my SGH-T889 using Tapatalk 2

That is exactly what mine looked like from newegg, received today. The previous one I had from Best Buy looked the same minus the white dust.

Wow, I would cancel my order immediately and get the Google Play Edition from the Play Store. Mine was in sealed package. Works out of the box very very nice. yes, you will spend a little bit more money but it will be well worth it.
there is little doubt that the one you received was a returned item that had been returned for the same reasons you don't want it.

This is exactly how I received mine too. 2 small scratches on the back plastic and also unsealed, looked like it was opened already.
Didn't have any dust though.. Came from a Belgian online shop Conrad.be
Not gonna bother sending it back though..

Fyi best buy has them for 299 again. I will be going in for a price adjustment!!
Sent from my LG-V500 using xda app-developers app

Update !
They sent out my RMA and I got it today. Unlike others hey didn't learn from me and still sent an unsealed one. Dust was still all over the screen cover lol. There were some smudges again on the back so this must be a manufacturing issue. Plus, I don't want to bother to send it back again and wait another week+. The light bleed seems to me to be less than the first model I had so Im satisfied for now. Thanks Everyone , its a great tablet so jump on it while you can.
@CuraeL @RaiderWill @JohnnySJ @cybertec69 @coleam @lazarus2297

How to fix HTC One M8 camera issue

My original M8 suffered from the infamous cloudy camera. I got it replaced by T-Mobile, and it's been maybe three months now and the replacement M8 did the same. My buddies M8 started to do the same thing about a month ago, and he used Zaino Wax to buff out the camera cloudyness away.
I noticed yesterday that mine was doing the same thing again when I tried to take a picture and it wasn't focusing. Tried to clean it, and at first I just thought it was dirty. Picture wasn't important, so I ignored it. Then last night I went to get a drink with a buddy of mine, and tried to take a picture, and the camera wasn't focusing. Tried to clean it again, and that's when I noticed the cloudy camera again.
So I woke up this morning, found some turtle wax, put some on a terry cloth, rubbed a little on the lens, let it dry for a couple of minutes, and then buffed it off. Sure enough, it started to take some of the cloudyness away. So I did it again about three more times, and now the cloudyness is down to the edges. I was excited that it worked, that I ran over to my laptop to make this thread.
I was thinking about getting another replacement, but this is a better alternative for me. I don't want to be setting up my phone all over again every few months for the same issue.
This is what I used.
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I found the Mr. Clean Magic eraser to work very well too. I actually prefer the eraser because there is no risk of water getting under the lens. You squeeze it all out before rubbing

Toothpaste works too. I just put a dab on the end of my finger and rubbed the lens in a circular motion for a bit. Cleared up all but the edges which don't seem to bother anything. My guess is if I used a Q-Tip instead of my fat finger I could get the edges clean too.

I had the same problem and I used toothpaste. But my concern is whether we have rubbed off the anti glare coating?
Sent from my HTC One_M8 using XDA Premium 4 mobile app

clax6 said:
I had the same problem and I used toothpaste. But my concern is whether we have rubbed off the anti glare coating?
Sent from my HTC One_M8 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I followed a guide and used a tiny amount of Brasso on the end of a cotton bud, it's like the phone's brand new again. Like you, I'm concerned I've removed something which should be there but the camera was unusable prior to doing this. Mine was bought in April, has been in a case, screen protector applied since day 1, handled with constant, real care but the scratches on the lens were something else!
Pictures of the lens pre clean here and also 3 very quick shots from the phone pre and 3 post clean... Was in a rush so had no artistic quality to them whatsoever!
https://www.flickr.com/photos/[email protected]/sets/72157645558003205/

HTC recognise this is a real issue and are taking devices in for repair. Mine is being collected today. I'll let ya know what they do to fix this when I get it back

mwatson said:
HTC recognise this is a real issue and are taking devices in for repair. Mine is being collected today. I'll let ya know what they do to fix this when I get it back
Click to expand...
Click to collapse
Wasn't aware of that to be honest but thanks for the update, what did they say to you regarding this issue specifically?
Cheers...

smudgelab said:
Wasn't aware of that to be honest but thanks for the update, what did they say to you regarding this issue specifically?
Cheers...
Click to expand...
Click to collapse
I said that the coating on the lens was rubbing off and there is a lot of discussion online about it, so its not just mine. The HTC rep said "yeah we know, we had a meeting about it today, just send it in and we'll take care of it". I asked what the coating was, olephobic? He said he wouldn't say and wouldn't comment on what the course of action is. I thought, ok, as long as you fix it I thats all that matters.
I guess they will replace the lens glass with something other that what came out of the factory. No point in putting the same thing back on there. He probably couldn't comment as this will effect every single One M8 which means they would all have to be recalled. Expensive!

i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg

flayzeraynx said:
i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg
Click to expand...
Click to collapse
That's the video I watched and got the idea from prior to doing mine.So far... so good but it's only been a day, see how the lens holds up after prolonged "quick rub before the shot" with shirts, jumpers, sleeves, all the normal day to day stuff.

You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.

Great! Thanks for the fix. I just tested out the wax thing and it worked perfectly !

Toothpaste is the best solution, I tried and is like new!
Sent from my HTC One_M8 using XDA Free mobile app

ingenious247 said:
You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.
Click to expand...
Click to collapse
To each their own. But it's hardly idiocy. It's simply a minor design issue. Mine has scratches on and focuses and shoots perfectly fine.
As for reboots and connectivity issues, these are things any manufacturer can have, but I wouldn't take the bandaid phone over a HTC One even if the HTC One had no camera at all.

HtcOneJon said:
To each their own. But it's hardly idiocy. It's simply a minor design issue. Mine has scratches on and focuses and shoots perfectly fine.
As for reboots and connectivity issues, these are things any manufacturer can have, but I wouldn't take the bandaid phone over a HTC One even if the HTC One had no camera at all.
Click to expand...
Click to collapse
The Purple/Pink tint issue was the likely BIGGEST camera fiasco the mobile industry has ever seen, and it cost HTC tons of money and hurt their reputation badly. You can find countless threads here and elsewhere about it
And then they completely drop the ball on the NEW phone and allow another camera issue?? If it were a "minor" issue, they wouldn't be taking them back for repair no questions asked.
It's obviously a widespread debacle, and not only that - they should have listened to the previous One (M7) owners as they had an issue with the CHEAP camera glass cover on the M7 which cracked for NO reason at all and was easily scratched.
Choosing to ignore that issue and causing themselves another heartache on their flagship phone is idiocy IMO. What would you call it?

What if i cant that in my area do i can use my own
Just kidding mate :good::good: Thanks for the idea

mwatson said:
I said that the coating on the lens was rubbing off and there is a lot of discussion online about it, so its not just mine. The HTC rep said "yeah we know, we had a meeting about it today, just send it in and we'll take care of it". I asked what the coating was, olephobic? He said he wouldn't say and wouldn't comment on what the course of action is. I thought, ok, as long as you fix it I thats all that matters.
I guess they will replace the lens glass with something other that what came out of the factory. No point in putting the same thing back on there. He probably couldn't comment as this will effect every single One M8 which means they would all have to be recalled. Expensive!
Click to expand...
Click to collapse
How did your repair go? Ironically I should have just looked on here. I had noticed this same scratched camera coating though my phone has been in a case since Day 1, is always in a pocket with no other items and I never place it on tables, etc. The chat guy says that cosmetic is typically not covered but in this case we'll cover it. I ship my phone and get an email two days later that the repair will cost $300 if I want the camera fixed. Or I can choose not to fix it but will have to pay administrative costs? Ugh.. would have not bothered if the chat guy hadn't literally said most cosmetic is not covered but we will cover this repair. Plus of course I've been without a phone for a week now but would have not bothered if it's gonna end up costing me $40. Poor form HTC..

bit1 said:
How did your repair go? Ironically I should have just looked on here. I had noticed this same scratched camera coating though my phone has been in a case since Day 1, is always in a pocket with no other items and I never place it on tables, etc. The chat guy says that cosmetic is typically not covered but in this case we'll cover it. I ship my phone and get an email two days later that the repair will cost $300 if I want the camera fixed. Or I can choose not to fix it but will have to pay administrative costs? Ugh.. would have not bothered if the chat guy hadn't literally said most cosmetic is not covered but we will cover this repair. Plus of course I've been without a phone for a week now but would have not bothered if it's gonna end up costing me $40. Poor form HTC..
Click to expand...
Click to collapse
If you call and complain and talk to a supervisor they will do it for free and expedite.

flayzeraynx said:
i am struggling with same issue and looking for some solutions.. this morning i tried toothpaste but i didn't like the results too much
i will give a shot with following this directions, tonigh
https://www.youtube.com/embed/09k9t3Y2BJg
Click to expand...
Click to collapse
Try with a pencil eraser..
Sent from my HTC One X+ using XDA Premium 4 mobile app

ingenious247 said:
You've got to be kidding me.
After the M7 camera fiasco, they allowed this to happen?
My wife just got hers last week, and it's having reboot and connectivity issues (completely stock, unrooted)
I'm going to have her exchange it for the S5, I'm done with HTC's idiocy.
Click to expand...
Click to collapse
Auto reboot and connectivity issue?
I use until now never face either.

Fixing the touch issues for good! (it was never a software problem (for me, anyway))

Note: the fix depicted below is only a plausible fix and it assumes the screen/digitizer itself is not faulty. If you intend to follow it, be aware that a faulty screen can be a possibility, so RMA if you can. Unlike the other software fixes out there, tampering with the hardware is a one-way trip and will void your warranty.
Ever since I got the OnePlus One, I've been having issues with the touchscreen. Some touches weren't being registered, and sometimes when I'm scrolling, something along the way would be touched instead. Double taps turned into single taps, the camera shutter button was hard to touch, and typing was unpredictable. The list goes on.
OnePlus has addressed this issue as a "software bug" (just like the yellow tint), and promised to fix it in future updates. It worked for some, and I did notice some improvement, but it just wasn't good enough for me. I thought all the software did was merely filter or mask the effects of the grounding issue, and anticipated or extrapolated touches made by the user.
No matter which ROM or which version of CM11S I used, the touchscreen was never quite perfect. At some point, I knew for sure it wasn't simply a "software bug", because I've tried numerous kernels and ROMs, to no avail.
So, I went on a little investigation, because I'm actually quite familiar with problems like this. The iPad Mini suffers from a very similar grounding issue when the digitzer gets replaced. The original digitizers are all insulated properly from the factory, but when it breaks and needs to be replaced, the replacement screens don't come with the insulating tape pre-installed. If not insulated, the digitizer makes contact with the inside of the aluminum unibody, and thus creates the grounding issue.
The tape insulating the touchscreen circuits has to be moved over from the original, broken screen to the new screen in order to prevent the issue. See the original, broken iPad Mini digitizer (left, bottom) compared to a new, replacement digitizer (left, top):
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Note how there are areas of the iPad's chassis that can make contact with the digitizer if not isolated.
I was 90% sure that something similar was going on with the OnePlus One. And I was right.
I fully disassembled my OnePlus One (for the second time), but this time around, I removed the screen as well. I didn't do it the first time because it's a risky operation; I might damage the only screen I had during the process, and it won't be as secure of a bond as before. But YOLO, right?
Here are the instructions on how to do it yourself!
As suspected, the digitizer flex makes direct contact to the metallic chassis before being connected to the logic board, just like the iPad Mini does with a replacement screen.
And sure enough, when the flex is isolated from the chassis, the problem disappeared. The phone had no problem registering all 10 touches, and every touch was more responsive than ever.
Debug mode, hardware edition!
So the fix was quite obvious; insulate that digitizer flex! I cut some of the insulating tape from the iPad Mini's digitizer and stuck it on the chassis where it was touching the flex. Any thin tape will do though.
I then reassembled the One, and as expected, the touchscreen now works perfectly. No more ghost touches, and no more grounding issue. I'm as happy as Larry
Why, then, did some units suffer more than others, and some received perfectly fine units? Well, here's my hypothesis. Unlike mainstream smartphone manufacturers, who either use properly isolated digitizers and/or double-sided 3M tape, OnePlus neglected the former and used glue instead.
Look closely in the image below - you can clearly see that it isn't tape that's holding the screen in place. That pattern is characteristic of unset glue that's been compressed.
It loses form and stickiness when removed. Double-sided tape retains its shape and doesn't lose stickiness.
Because glue was used, every individual phone most likely had a different clearance between the chassis and the digitizer flex.
From what I heard, the newer units have fixed this problem, but I can't confirm for myself exactly how they fixed it.
So there you have it! As it turns out, it really was a hardware problem (judging from my investigation). It would be great if other forum members can confirm my theory if they have the chance. If you:
Have a One that suffered from this issue
Have a broken screen
Want to try your hand at replacing the screen yourself
Now's a great opportunity!

Really nice investigation right here! Appreciate it!

Nice find!
Sent from my SM-G900F using Tapatalk

I luckily don't have a problem, or the guts to help with the theory. I did however figure it was hardware issue. Had similar issues with nexus 7 (2013) that many people believed to be a grounding issue, although I'm not sure where it may be.
Sent from my A0001 using XDA Free mobile app

I do have these touch problems on my OPO, most of the time.
Only thing that helped me making my phone useable, is Franco kernel (version 33 at the moment). Using franco kernel makes the phone useable with almost no touch glitches.
So only one kernel to choose from for me at the moment. With all other kernels I ran into ghost touches as soon as the phone got a little warm.
And now I'm trying to figure what is the smartest thing to do, RMA the phone, or just keep using franco kernel and enjoy my otherwise errorfree OPO?
As I read it takes about 4 weeks from sending in the faulty phone, to receiving a new one. That's not an easy choice for me, as I don't have another phone that I can use in the meanwhile.
Fixing it myself is not an option either, as my hands simply aren't steady enough.
Choices, choices... [emoji37]

An announcement from OnePlus.
https://forums.oneplus.net/threads/touch-screen-issues-were-listening.186829/
Cat H said:
A few months ago, we became aware that
some users were experiencing problems
with their touch screen and immediately
investigated the possible cause. After
multiple hardware tests at our factory and
troubleshooting with our partners at
Synaptics and Cyanogen, we determined
the best solution would be a software
update. While a recent update proved a
successful fix for a vast majority of
affected users, some of our fans are still
having trouble.
We’ve seen a thread from a user who
appeared to fix his device by insulating
the digitizer flex. Our engineers attempted
to recreate the problem as described in
the forum post (on both older and newer
devices) by removing the glue that was
insulating the flex and making sure that it
was in contact with metal parts of the
phone. But, tests showed that even with
this alteration, the touch screen continued
to register all touches successfully. We
are working on further testing to prove
this user’s hypothesis true or false, and
we will publish a video to show our tests
and results. We strongly advise against
other users attempting the same
procedure. Dismantling the phone in this
manner will void your warranty and could
cause injuries to yourself or damage your
phone.
For anyone still experiencing trouble with
their touch screen, we assure you that we
are actively looking into this matter. If we
find the problem to be hardware-related,
we will have a plan to help those users.
We believe that transparency and honesty
are at the foundation of innovation, and
we are honored when our fans work to
make us better. We are listening, and we
are serious about coming to a resolution.
We will keep you in the loop with live
updates to this thread.
Last updated: 24 November at 11:40pm
PST, 2:40am EST, 7:40 GMT
Click to expand...
Click to collapse

fgaurano said:
An announcement from OnePlus.
https://forums.oneplus.net/threads/touch-screen-issues-were-listening.186829/
Click to expand...
Click to collapse
Oh wow ,that's Great news ! I wonder what they will do now
Gesendet von meinem Nexus 5

Chad_Petree said:
Oh wow ,that's Great news ! I wonder what they will do now
Gesendet von meinem Nexus 5
Click to expand...
Click to collapse
Deny it.

vantt1 said:
Deny it.
Click to expand...
Click to collapse
This. Although I love the phone. Let's face it. They aren't making enough profit off of a phone sale to be able to swallow this cost of a mass rma .
Sent from my A0001 using XDA Free mobile app

Added to OnePlus One index thread:
[INDEX] OnePlus One Resources Compilation Roll-Up
Transmitted via Bacon

vantt1 said:
Deny it.
Click to expand...
Click to collapse
Looks like pretty much this
UPDATE 1:
The general concern is this: if the digitizer flex makes direct contact with the metallic chassis, a ground fault occurs leading to touchscreen abnormalities.
Theoretically, this shouldn’t be an issue as preventative measures were engineered into the design of the OnePlus One. There is a piece of plastic overlayed on the metal casing which insures uniform spacing and prevents ground issues. Additionally, there is insulation PI around the flexible printed circuit (FPC) and sealant at the bottom of the bonding. So, even if the digitizer flex makes direct contact with the metallic chassis, no undesirable touchscreen effects should occur.
However, we’ve gone into the lab to test the OnePlus One in an attempt to re-create the proposed issue. In order to test a worst case scenario, our engineers have overlaid the area with highly-conductive metal to ensure that potential ground issues will be apparent. Please note that we tested both older and newer models of the OnePlus One with the latest Synaptics firmware.
As you can see, we were unable to reproduce the touchscreen issues on a hardware level, in regards to the suggested problem.
We believe that the user who managed to solve his issues by adding insulation to the area represents a very small minority of affected users, as we weren’t able to re-create the problem in a lab environment.
That said, we are still taking this issue very seriously, and we are currently running further tests involving static electricity. We will keep everyone updated along the way.
Last updated: 24 November at 10:50am PST, 1:50pm EST, 18:50 GMT
Click to expand...
Click to collapse
From one plus one forums
https://forums.oneplus.net/threads/touch-screen-issues-were-listening.186829/
There is a video at the post that supposedly shows 10 touches being registered. But it shows the number 10 before the guy even touches the screen?? Is that how the app is supposed to behave? I thought it showed the touches as you did them in real time... Hmm...
Sent from my A0001 using XDA Free mobile app

Now this is what XDA forums is all about. Great job man !

ek69 said:
Looks like pretty much this
From one plus one forums
https://forums.oneplus.net/threads/touch-screen-issues-were-listening.186829/
There is a video at the post that supposedly shows 10 touches being registered. But it shows the number 10 before the guy even touches the screen?? Is that how the app is supposed to behave? I thought it showed the touches as you did them in real time... Hmm...
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
This app has been used for testing:
https://play.google.com/store/search?q=multi touch&c=apps
The number shows the maximum amount of simultanious touches which has been registered previously.
It stays this way, even if you restart the app or even the device.
There's an option to "reset touches" which resets the counter to 0 if you restart the app afterwards.
So the app works as intended.

AcmE85 said:
This app has been used for testing:
https://play.google.com/store/search?q=multi touch&c=apps
The number shows the maximum amount of simultanious touches which has been registered previously.
It stays this way, even if you restart the app or even the device.
There's an option to "reset touches" which resets the counter to 0 if you restart the app afterwards.
So the app works as intended.
Click to expand...
Click to collapse
I just use the "show pointer location" option in the developer options menu, shows that number of touches in the top right corner and I don't have to install any apps

Either way looks like they are denying any issues in their end lol
I wonder if the device they were using is the older tpk display or newer wintek display...
Newer display wouldn't have any issues I imagine
Sent from my A0001 using XDA Free mobile app

I only have the touch issue when I have slightly longer nails (I'm a professional musician), then when I am sliding my finger along the screen, my nail touches the screen rather than my finger, then the sliding breaks... Specially annoying when using Swiftkey or any slide to type keyboard...
This is issue doesn't happen on my HTC One m8 or my wifes Note 4...

Hello, I have used this guide to fix my grounding issue http://forum.xda-developers.com/oneplus-one/general/repair-guide-oneplus-one-disassembly-t2979351
Everything went fine exept I could not use two laywers of 3M tape (1mm and 3mm)
But I used one laywer and that went very well.
With two laywers I was not able to get the display in to the mid-frame .
And I put electric tape to isulate the digitizerflex just like the pictures.
But it did not do any diffrence, the phone still has the same grounding issue.
Does anybody have any tip on what I should/could do?
Thanks /P1an

P1an said:
Hello, I have used this guide to fix my grounding issue http://forum.xda-developers.com/oneplus-one/general/repair-guide-oneplus-one-disassembly-t2979351
Everything went fine exept I could not use two laywers of 3M tape (1mm and 3mm)
But I used one laywer and that went very well.
With two laywers I was not able to get the display in to the mid-frame .
And I put electric tape to isulate the digitizerflex just like the pictures.
But it did not do any diffrence, the phone still has the same grounding issue.
Does anybody have any tip on what I should/could do?
Thanks /P1an
Click to expand...
Click to collapse
Did you test the screen without it installed in the chassis? And does your issue escalate with heat? (i.e. warmer phone = more prominent issue)

vantt1 said:
Did you test the screen without it installed in the chassis? And does your issue escalate with heat? (i.e. warmer phone = more prominent issue)
Click to expand...
Click to collapse
No I did not. It seemed hard to do from the pictures in the guide.
Yes it does, home in Sweden (cold) my phone works pretty okey, maybe a little bit better after the teardown.
But I was on vacation in Egypt like (30-35 C) about 1 mouth ago and over there it was terrible.
Before Egypt i did not have any problems.
I have tried having the phone in the bed and under a cover at home so it gets like bodytempreture and then I have more touch issues. (This was before the disassemble)
I tried the same thing now but could not replicate the problem.
Now it's just semi bad all the time.

P1an said:
No I did not. It seemed hard to do from the pictures in the guide.
Yes it does, home in Sweden (cold) my phone works pretty okey, maybe a little bit better after the teardown.
But I was on vacation in Egypt like (30-35 C) about 1 mouth ago and over there it was terrible.
Before Egypt i did not have any problems.
I have tried having the phone in the bed and under a cover at home so it gets like bodytempreture and then I have more touch issues. (This was before the disassemble)
I tried the same thing now but could not replicate the problem.
Now it's just semi bad all the time.
Click to expand...
Click to collapse
Try putting tape on the back of the LCD (along the left, right and top edges) such that it is insulated from the chassis too. If that doesn't help, then the digitizer itself may be faulty