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Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.
Did you flash a custom ROM onto it? Is it a hardware problem? In any case, it's covered by a warranty, you probably just got a defective unit. IMO, the upgrade from my wizard to hermes was a HUGE difference in performance and I'd never go back.
hardware related
Its hardware related....as the device gets warm (probably room temperature!) the screen expands and the TS membrane is pinched. All kinds of fun ensues!
There's no warranty on it..so it wont be going back.
Chalk another one up to experience.
if you have no warranty then you prob didn't pay much and you prob didn't get a new unit, and you prob didn't even get from a reputable place....so buyer beware...if the deal was to good to be true it prob was and did you ever think to ask yourself why the unit was for sale in the first place.
Assume a lot dontcha
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..
Andy Phillips said:
It's brand new...from a friend who upgraded almost immediately to a HTC Touch.
You are correct though - didn't cost me a bean - shame my wizard's already gone....
oh..and while you're at it...get off yer high horse!
Assuming that I'm a dumb hick who'll buy anything that's cheap is a bit insulting..
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If it's brand new from a friend, why not have him simply return the unit as defective??? Besides, just because you aren't the original buyer doesn't mean there is no warranty...
I have both a Wizard and a Hermes. Apart from the Wizard feeling like it is more rugged when it's in your hand, the Hermes is superior in every other way. And when you load WM6 onto the Hermes, it just blows the Wizard away completely.
If you know enough about this device to know that the innards are "expanding" and that something is being pinched by this, it sounds like you've taken it apart.
You're clearly not telling us the whole story in any case. If you ever want real advice for fixing your Hermes instead of just venting and not telling us what you've done to it to cause these problems, a lot of people here will be happy to help you.
BTW, I've found that doing a soft reset after charging it does a lot for any heat problems if this is truly the only problem you're having.
...several screen alignment "fixes" available on this website...
Lay off the guy
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.
Thanks vp3G
vp3G said:
Look folks, the 'phantom tap' is a known and documented hardware issue with Hermes and has nothing to do with where/how/when/why the unit was acquired, nor for how much. Wise up (and shut up if you don't know what you're talking about).
To the OP: Don't give up so easily. In my experience HTC tracks the warranty by serial number. Call them and insist on an RMA. I was successful in getting one fixed free of charge. And guess what... I bought it on ebaY, and the warranty seal had been broken!
Btw, it's not the touch screen. Been there, replaced it, didn't fix it.
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Thanks for that man!
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
Andy.
Andy Phillips said:
Sorry to say that I recently went from a wizard (which I've had for 18 months) to a hermes...disappointed doesn't even begin to describe my experience.
I had the 'brick' as I've come to call it, 3 days and already it's deceased.
Started getting the 'phantom taps' and now no TS at all.
Rebooted a dozen times and it just wont get past the screen alignment...in fact if you sit and watch it does it itself!
I even know what the issue is as it's been reported in the past but you'd think HTC would've sorted it by now.
HTC are palming off shonky goods as cutting edge.....really disapointed.
Click to expand...
Click to collapse
One dud BMW doesn't make BMW's bad cars. You got a dud, plain and simple. Return it for one that works.
HTC has impressed me, especially lately as they are trying to "redesign" the interface for windows mobile to make it actually usable.
BMWs are incredibly bad cars for the price they are sold for.
Andy Phillips said:
As it turns out the device was still under warranty and it's been returned...just waiting for it to come back!
Click to expand...
Click to collapse
Well..... imagine that...
Funnily enough when I had it the first time, the rom I put on it was your 'Black Satin'! Nice ROM, particularly the file explorer replacement!
Click to expand...
Click to collapse
Thanks, but I can't take credit for Black Satin... that's JasJamming's ROM...
Personally I didn't see much in the way of difference between the hermes and the wizard....but I did have it only for three days.
When I get it back I and test it out a bit more, I will gladly eat my words if it out performs the old wizard.
Click to expand...
Click to collapse
Hope you're hungry...
Anyway, I wasn't slating the hermes in itself..many of my friends have one p )..it was HTC themselves for still selling devices to consumers with a known fault.
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Click to collapse
It's a valid gripe, IMO. The problem you experienced is certainly 'hush-hush' with them.
@vp3G
aaah....I thought it was your rom because of the nifty splash screens!
I was considering getting a kaiser but I think I will play it safe and wait until it's been 'in the field' for a while...
See you later,
Andy.
I've noticed recently the backlight on my HD2 seems to have suffered some sort of malfunction or something. Might be a bit of a strong way of describing it perhaps.
Basically imagine if you have a blank white screen/image showing on the phone, there's a couple of bits on it that always stay in the same place where the brightness is not the same as the rest. I'm certain it's only been like this recently but no idea why.
You can only really notice it with very pale or bits of white on the screen but am wondering:
1 - if anyone else has this,
2 - how it's happened,
3 - anything I can do about it,
In particular if it's a fault with the phone (as I'm certain the phone has never been knocked and it definitely has never been dropped or pressed hard etc), is this something I could get done under warrantee.
If it is, can I get it fixed on warrantee even with no receipt since I bought it on Ebay? Every single HD2 is still in its warrantee period so I hope they could do.
Thanks!
I have the same, they advised me to contact support, but i kinda neglected it for the time being.
I have the same kind of spot in the middle of my screen, i only really see it when the screen is white, annoying tho :/
I dont like the idea of having to send the phone out and missing it for a few weeks :'(
I had the same problem on my device so I called HTC and they picked it up, repaired it and sent it back. Well they sorted out this particular problem (by replacing the LCD panel) but, alas, created few more. The buttons were not placed properly, the body was damaged and etc. So Angry and Disappointed Me called them up and they picked it up again. This time they replaced the whole unit (the actual body if I am not mistaken) and sent it back. Finally I was glad to have my phone back after two weeks.
Funny enough most of the HTC employees that I spoke to had very poor English. And I spoke with quiet a few of them. Luckily I am talented at mimicking broken English and didn't have much problem getting my message across. I'd imagine for most people it should be very difficult to explain their problem and arrange repairs.
Thanks for the replies.
Is it possible to do this without a sales receipt and still not have to pay? I don't think I should have to pay since it's not very old at all but I can't prove it's actually my phone I guess.
Did you just contact them via the XDA website or something?
I got the same issue. Most annoying when reading long emails or articles. I thought about sending it in for repair but I have voided my warranty already and don't want to be missing my hd2 for a couple weeks and get hit with a massive bill. I think it has something to do with the layers in the LCD not being completely flat. But I havent got that far in my explorations of this phone, maybe I will on my next trip.
You should contact HTC support by calling at the number for your country that you can find from the HTC website.
They can do everything with the phone's serial no. At least that's how it worked for my Kaiser I got on ebay too when I had a prob with it.
meegulthwarp said:
I thought about sending it in for repair but I have voided my warranty already.
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Click to collapse
Hmmm, good point. I have a custom rom on it so mine probably would be void too right? If I change it back to the original rom it should be ok though presumably?
Thanks anyway - glad this is not me.
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
NickT said:
I am also seeing this on my HD2. It is very faint and only really noticeable on white screens. Once you know it is there though you can't help but keep looking for it
To be honest I can put up with it as most of the time you can't actually see it, for example I can't see it now due to the keyboard being up.
I'd be interested to know if anyone in the UK sends their phone off for repair as I might do the same. I can't be without my phone though, it would be like loosing my arm!
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Click to collapse
I have sent mine. Post 3 above ^^^
AF241 said:
I have sent mine. Post 3 above ^^^
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Ah yes, so you did. Sorry I was looking at the flag on your profile not your location
I have a small crack on the glass of my HD2 as well between the bottom of the phone and the power / end call key. It looks like a small hair stuck under the button Not sure if they would replace the glass for me as well if I sent it off?
I got my phone from O2 so I'm wondering if I'd have to go to O2 for repair or direct to HTC, maybe I could do both
Anyway, for now I think I'll refrain from sending it off unless it really starts annoying me. A bit of a pain though
I've emailed HTC as well to ask about this.....
Riding home today, I had my loved Legend in my jacket pocket and the zipper failed, letting the phone come out and skip down the road at 70+mph. Luckily, my parents were following me on four wheels and noticed. By the time they got my attention and we made it back, we couldn't find the phone at all. Using my Mom's phone I jumped on mylookout and made it scream. After finding it, the results literally almost made me cry.
After only two weeks of owning the most perfect fitting phone I've ever had, I now have this:
(56k/mobile warning)
https:// dl. dropbox .com/u/6609249/DSC_0869.jpg
Any one have any ideas as to where I can get it repaired? I obviously get calling HTC but I wanted to see if there were any other recommended options available.
I don't want to be pessimistic but I wouldn't be surprised if the cost of a new screen+chassis+labor is more than the cost of a replacement.
I had a very similar problem with my Legend. HTC will repair it for 270 euros..
fabdroid said:
I had a very similar problem with my Legend. HTC will repair it for 270 euros..
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Click to collapse
As of today, that'd be 341.22 USD. Purchase price was more around 500 through myworldphone so l have some figuring out to do. Guess it's time to start posting some stuff up on craigslist.. I *MUST* have this phone back, new or repaired.
I will say about the quality of the phone that it still operates just fine as the music unpaused when I hit the optical and I've been hearing notification/alarm sounds, if I could only find a way to control it through PC. I've tried screencast but can't get the phone to be recognized through USB (I'm assuming doubletwist is autoenabling the USB drive mode, not allowing the phone to switch to "sync" and I sure as hell can't do it)
Any ideas there?
I find it quite amusing that the phone is still in one piece. It is truly a sturdy build, 99% of all phones on the market would probably be separated into a zillion small, small pieces after taking that kind of hit.
Still i shame though. The picture made me shiver at first glance.
OMG...i feel freakin sorry for you dude will try and help you...google...here i go!
ok, i could find you the digitizer...
http://www.htcrepairparts.com/touch-screen-digitizer-for-htc-legend-p-2595.html
or here...
http://cgi.ebay.com/Touch-Screen-Gl...ccessories&hash=item3a5b46a6e6#ht_1977wt_1168
will try to find the chassis and the buttons.
I feel sorry too man, I love the phone because its one of the best build phones I cant get a scratch on the screen!
Sent from my HTC Legend using XDA App
I ended up ordering another off of Amazon after taking mine apart to analyze the damage. Previous posters were correct, it would cost just as must to order a new so friend took care of me and got me another.
Interesting part is that (I'm assuming this) the first phone (also from Amazon) seemed to be from Europe, as the default language was UK English or whatever. It also came with a black A/C adapter plug.
The second phone came in with "CN Thai" as the default language, ultimately causing me to just give up changing it and root the phone. Anyway, that phone came with a *white* A/C adapter, no english defaults, Java and one other app starting with a P that was *not* on the first phone.
I wonder just how many out-of-the-box ROMs there are for "unbranded" phones...
Check your ROM version,and post it here.that is an asian version for sure...
Just root your phone and flash the wwe rooted rom.
Sent from my HTC Legend using XDA App
Screen shows everything but touchscreen doesnt function. Occasionally does, then dies again. Have reflashed ROMs, radios etc. Always the same.
Anyone know what this means?
I think it means you need to try and get it replaced under warranty.....
if thats not an option then you'll have to pay for a repair.....
or get a new phone I guess.......
conantroutman said:
I think it means you need to try and get it replaced under warranty.....
if thats not an option then you'll have to pay for a repair.....
or get a new phone I guess.......
Click to expand...
Click to collapse
yes, I reckon I fried it by reflashing it too much.
I had to get an IPHONE (aaahhhhh) until the HDC Desire HD comes out. Dont like the look of WM7 (for the HD3) and think its a wrong move to buy another HD2 which is a year old (even though it has been the best device I have ever owned, especially now as I was dual booting it). I am feeling lost without my HD2.
i seriously doubt you overflashed it........
sounds like a lcd/digitiser fault...
sorry man
Well, so long my TMO-US HD2 ... dead screen as of tonight...
I just used the dam thing 2 hrs ago and everything was fine. Then it started getting stuck couple of times and finally dead as of 8PM Central time... URGH ... anyhow it is still under warranty and it is being replaced.
What I really like was T-Mobile service handling: it took me only few minutes (9 to be exact) to have everything setup. Told them I did Hard-Reset already - they verified liquid damage sticker (white color square sticker in the inner space of where battery is on the top of it - underneath camera and flash lens) and got it all taken care of by Tmobile Rep Stacy...
Very nice to see T-Mobile has stepped it up.
I am thinking about getting this one sold and buying another android phone - like desire HD or something... haven't researched prices and what not
It hardware problem I repaired mine by constantly pressing button and sliding hand on screen its a button prob or something under it
Sent from my HTC HD2 using XDA App
I bought a HD2 off of ebay, and just got it today. I was so happy to get this one after the other broke.
But this one is seriously weird! It's got a resistive touchscreen, the buttons are smaller & compact, and the batter compartment is completely different.
I thought this might be a prototype version, but the back metal section seems like the genuine thing, except its black. Even the packaging looks genuine, except the buttons show up a bit smaller.
Anyone have any clue where this came from?
Pics: http://img703.imageshack.us/slideshow/webplayer.php?id=img20110712112331.jpg
Are you sure it is not a Chinese clone? What does the bootloader say when starting up?
No bootloader comes up, when trying to access spl display (the tri-colour thing), it shows up calibrating, and if I press the vol-up key instead of the down, it shows up as "Downloading".
The packaging is resoundingly similar to the real thing, except that it shows the button layout of this fake phone.
I also forgot to mention that this one does not even have a home button.
Found another guy who seems to have gotten the same one as me:
http://forum.xda-developers.com/showthread.php?t=978588
and, don't buy this or anything that looks like this on ebay:
http://www.aliexpress.com/product-f...585-quadband-win6-5-GPS-WIFI-wholesalers.html
you sir, have just bought a chinese clone!
Yh, and I was so looking forward to my second HD2 and sticking android on it again. =|
I'd have pity for you if the clone would of at least had 5 buttons on the front......
it's clearly missing the "home" button, the biggest dead give away I've seen to date. Considering you've already owned a real HD2 before hand one would think you'd catch that right off the bat.
Unless of course you were presented with "real" HD2 shots under the ebay listing..... in which case i would just call him out as a fraud and file a complaint.
The youtube video from the thread you listed was quite compelling... looked pretty real in the video, outer appearance anyway, it had 5 buttons....
Yh, I feel pretty stupid, but the screenshot was too reflective to make out all of the buttons properly, and seeing how the seller had 100% feedback, and put all of the details from the real thing, I couldn't make it out as being a fake.
Moon2 said:
Yh, I feel pretty stupid, but the screenshot was too reflective to make out all of the buttons properly, and seeing how the seller had 100% feedback, and put all of the details from the real thing, I couldn't make it out as being a fake.
Click to expand...
Click to collapse
lodge a complaint....
Yes and the sim/sd card positions are totaly different to the EU version
Looks good for the price, if you did not know any better and were happy with win mo
Even worse it states in the specs as well as in the system info picture that it only has 256M internal memory!!!!! And to top it off the brand in the spec sheet says it is a "HHH"
That really sucks, hopefully you can return it and get your money back.
Sent from my HD2 using XDA App
johnerz said:
Yes and the sim/sd card positions are totaly different to the EU version
Looks good for the price, if you did not know any better and were happy with win mo
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I hate winmo! No offence to those that like it, but I just hate it, and I bought it from ebay - it cost the same as 2nd hand HD2's cost nowadays.
I've contacted the seller, and am awaiting reply before taking applying for dispute.
This phone is basically a TG01, but without any alpha android roms for it.
Moon2 said:
I hate winmo! No offence to those that like it, but I just hate it, and I bought it from ebay - it cost the same as 2nd hand HD2's cost nowadays.
I've contacted the seller, and am awaiting reply before taking applying for dispute.
This phone is basically a TG01, but without any alpha android roms for it.
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Click to collapse
yeah dude I'd rather have a Hero than what you have now, get your $$ back and get a REAL hd2
orangekid said:
yeah dude I'd rather have a Hero than what you have now, get your $$ back and get a REAL hd2
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Click to collapse
Guy isn't replying... might have to file dispute.