Database Users

[Q] Strange glitch in Play Store when updating apps

Hi all,
I have a problem with the Play Store on my Nexus 7 what is bugging me since I got the device and that I never experienced on any other Android device I own(ed). This problem has been present from the beginning with any version of Android (got the Nexus 7 with 4.2.1 and got the 4.2.2. update quickly) and Play Store. Even the brand new 4.0 version that has been rolled out just yesterday (the bright one with the new tile design) showns this error.
The problem is this: in 3 of 4 cases when I hold my device in portrait mode and start play store and update an app, the screen constantly "flashes" every second while downloading, it´s that graphical "zoom in" effect that you get when you open an app. The problem is that I can´t leave this screen with the "back" button, it simply doesn´t work and the page keeps on flickering and showing that strange effect. Only the "home" button helps. After downlaoding and installing the update, everything woks fine.
What I already tried to get rid of the problem (none of them did help, though..):
- deleted cache and data from paly store, uninstalled update of play store, so Android reinstalled updates
- tried new version 4.0 of play store
- deleted, rebooted and reinstalled gmail account on Nexus 7
Anyone experienced this glitch? Any hints on how to solve this?
Thanks a lot,
Markus

Try stopping Downloads and Download Manager in Apps > All and clearing cache and data for them. Then reboot and try Play again.

My nexus been doing the same thing since new but in landscape mode only, annoying, but never bothered me too much. I just try to remember to keep portrait mode while updating.
Sent from my Nexus 7 using xda premium

Exact same issue here's. No idea what's causing it
Sent from my Nexus 7 using XDA Premium HD app

samo samo
Kusie said:
Hi all,
I have a problem with the Play Store on my Nexus 7 what is bugging me since I got the device and that I never experienced on any other Android device I own(ed). This problem has been present from the beginning with any version of Android (got the Nexus 7 with 4.2.1 and got the 4.2.2. update quickly) and Play Store. Even the brand new 4.0 version that has been rolled out just yesterday (the bright one with the new tile design) showns this error.
The problem is this: in 3 of 4 cases when I hold my device in portrait mode and start play store and update an app, the screen constantly "flashes" every second while downloading, it´s that graphical "zoom in" effect that you get when you open an app. The problem is that I can´t leave this screen with the "back" button, it simply doesn´t work and the page keeps on flickering and showing that strange effect. Only the "home" button helps. After downlaoding and installing the update, everything woks fine.
What I already tried to get rid of the problem (none of them did help, though..):
- deleted cache and data from paly store, uninstalled update of play store, so Android reinstalled updates
- tried new version 4.0 of play store
- deleted, rebooted and reinstalled gmail account on Nexus 7
Anyone experienced this glitch? Any hints on how to solve this?
Thanks a lot,
Markus
Click to expand...
Click to collapse
mine does same thing, portrait or landscape. every time the download pct increases, causes flash on right-side text. also did in v.3 of store.
PIA! Tried clearing cache and data, no change.

dond624 said:
mine does same thing, portrait or landscape. every time the download pct increases, causes flash on right-side text. also did in v.3 of store.
PIA! Tried clearing cache and data, no change.
Click to expand...
Click to collapse
This still happening for you all? Mine is pretty bad on my new nexus 7. Never noticed it before.

flicker
belogical said:
This still happening for you all? Mine is pretty bad on my new nexus 7. Never noticed it before.
Click to expand...
Click to collapse
I've been playing with roms and kernels lately, settling on Buttered Grouper 4.2.2 with Franco kernel r65. Just noticed the other day that Play Store flickering is gone. Coincidence?
Dond624

This has been happening since I got the Nexus on release day. Thought it was normal behavior LOL. Completely stock -> Stock 4.3 ROM rooted/M-Kernel a61.

belogical said:
This still happening for you all? Mine is pretty bad on my new nexus 7. Never noticed it before.
Click to expand...
Click to collapse
Wow, it´s still present on the NEW Nexus 7 ? Unbelievable, maybe time to jump off the Nexus bandwagon ... most people think it´s a huge advantage to have a nexus and always the newest android version, but to me it´s more and more a disadvantage. When 4.3 came out half of my apps stopped working, and i had to wait several days and even weeks (heck, some are STILL not compatible with 4.3) to use them again...

Super slow Play Store downloads?

Anybody start having this problem recently? Doesn't matter whether wifi or 4g. Some apps (though not consistently) download at normal speeds, others download at around a max of 50kb/s. I've never had the problem in all my years on Android, until a few days ago (close to a week into my ownership of Nexus 4). Updating Play Store didn't help. Using different wifi networks or cell data in different areas doesn't help.
What ROM I'm on and what kernel seems irrelevant, because it wasn't happening, and then without changing anything it started happening, and now after changing lots of things it's still happening. Just now I downloaded FB Messenger just fine, and then FB app is going at 50kb/s.

.psd said:
Anybody start having this problem recently? Doesn't matter whether wifi or 4g. Some apps (though not consistently) download at normal speeds, others download at around a max of 50kb/s. I've never had the problem in all my years on Android, until a few days ago (close to a week into my ownership of Nexus 4). Updating Play Store didn't help. Using different wifi networks or cell data in different areas doesn't help.
What ROM I'm on and what kernel seems irrelevant, because it wasn't happening, and then without changing anything it started happening, and now after changing lots of things it's still happening. Just now I downloaded FB Messenger just fine, and then FB app is going at 50kb/s.
Click to expand...
Click to collapse
I have been having the same issue, super slow download speeds when i try to update certain apps. I was updating YouTube yesterday took me 10min. Same with my nexus 7 slow speeds as well. Not sure whats going on maybe a server issue.

I've found that quite a lot with play store, not just on nexus devices mind you.

I had the same concerns and I downloaded this application to the moment, solved the problem of Wi-Fi --> Wifi Fixer
In the settings of application (Settings --> Advanced), must be tick "Enable Wifi lock"
I hope it can help you !
PS ; sorry for my english ^^

I had this problem when I updated to the newer / latest CM nightly's recently, went back a week or so worth and it seemed to have stopped happening for me..

This is a play store problem and nothing wrong with your phone.
I have just downloaded a game on the play store.
It was going at about 20kbs
While it was downloading I also started something downloading in the browser which at the same time was downloading at 6mbs.
So the issue is clearly on play store
Sent from my Nexus 4 using xda app-developers app

New Google Play Music Keeps Crashing

The new google play music keeps crashing, I tried uninstalling and reinstalling. It just says Google Play Music has stopped working. Anyone else getting this or know a fix?

bluesfear said:
The new google play music keeps crashing, I tried uninstalling and reinstalling. It just says Google Play Music has stopped working. Anyone else getting this or know a fix?
Click to expand...
Click to collapse
Me too ,, same prob.

bluesfear said:
The new google play music keeps crashing, I tried uninstalling and reinstalling. It just says Google Play Music has stopped working. Anyone else getting this or know a fix?
Click to expand...
Click to collapse
If it makes you feel any better, this is a cross platform, cross ROM issue. I am having the same problem with a Samsung Galaxy Note 2, and I have seen the same problem reported on S3s, S4s, Droid Bionics, etc.
I keep looking to see if Google is providing an update, but no apparent response despite the growing chorus of complaints and reports.

I had this issue when I flashed the latest Paranoid Android alpha update and their new gapps.
I flashed previous gapps and updated everything and I'm good now.

bluesfear said:
The new google play music keeps crashing, I tried uninstalling and reinstalling. It just says Google Play Music has stopped working. Anyone else getting this or know a fix?
Click to expand...
Click to collapse
I had this problem out of nowhere yesterday morning. I removed extensions, etc. Nothing had changed since it had worked the day before, other than their new "listen" rollout, or that pandora competitor.
It would immediately crash with an "aw, snap" every time, within a millisecond.
So I went here: support.google.com/googleplay/?rd=1#contact=1
and filled that out. Got the auto response email with some pat, boilerplate problem solving stuff.
But I didn't do ONE THING, and it fixed itself.
I have a hunch that they get receipt of that, and check your account and fix it behind the scenes. That's the only thing I can think of, because I didn't do a thing, and it stopped working.... and started working again after I didn't do a thing (other than try to remove extensions).....
that support troubleshooter may have done the trick. I am back up and running.

I had the same problem when upgrading to Play Music 5.0.something; what I did to overcome the FC's:
1. Clean cache Download Manager
2. Clean cache Play Music
3. Clean cache Media Storage
4. Reboot

I had the same problem and uninstalled updates to roll back to the prior version. Then on Friday, I saw the update pending and decided to try again. Somehow, it did indeed fix itself. However, what I notice now is that it likes to un in the background on its own from time to time -- enough that it seems to be interfering with battery life . . . .

Works fine for me, never had an issue. I don't use it though as I don't listen to music on my phone

[Q] Google Play Music broken after 4.4.2?

Hi!
Does anyone have problem with Google Play Music after the KitKat upgrade?
After the upgrade when i try to play a song, it gives me an error after a few minutes: "Music Playback error. Can't play the track you requested,"
I tried to remove the updates from Play Music, clear data from Play Music and Media Storage, nothing helped.
It happens on wifi and mobile connection too, and with the songs that i made to offline.
I haven't found a soultion on the forum.
Does anyone have an idea?
Thanks!
Sorry for my English.

That might be a result of Google releasing Google Music in your country. Have you registered your account through a proxy before?
If so, you probably have playlists with tracks that is not available in your region that your account now is associated with. Try search for the songs again and see if you can play it from there.

Geggan said:
That might be a result of Google releasing Google Music in your country. Have you registered your account through a proxy before?
If so, you probably have playlists with tracks that is not available in your region that your account now is associated with. Try search for the songs again and see if you can play it from there.
Click to expand...
Click to collapse
Thanks for the tip. Play Music All Access released a half year ago, and before I didn't used a proxy to use the service. On 4.2.2 it worked well. Only on KitKat is this problem. I'll try to fix the update errors from the PC Suite, and a hard reset. I'll reply about it's success.

mastagw89 said:
Hi!
Does anyone have problem with Google Play Music after the KitKat upgrade?
After the upgrade when i try to play a song, it gives me an error after a few minutes: "Music Playback error. Can't play the track you requested,"
I tried to remove the updates from Play Music, clear data from Play Music and Media Storage, nothing helped.
It happens on wifi and mobile connection too, and with the songs that i made to offline.
I haven't found a soultion on the forum.
Does anyone have an idea?
Thanks!
Sorry for my English.
Click to expand...
Click to collapse
I had the same problem on 4.2, in my case clearing data uninstalling installing helped though... or it got fixed few days later... or I found a solution which I forgot.
I do realize that this won't help you much, just wanted to point out that it had nothing to do with the android version.
Also that the proxy stuff someone said is needed only to set it up... after that there is no need for any proxies. So I would say has nothing to do with it.
Also I am in a country that got play music just now and I had it since all access began... so again I think even that would not be a case.
I am a bit angry because in my country the all access is cheaper as in the US and I am not sure I can switch to the action price and if I will have the same songs as in US market...
Sent from my LG-D802 using Tapatalk

I have this problem and I haven't found a solution. It's really annoying. It seems completely random. Sometimes every song I play will give me the error.
Sent from my LG-D800 using Tapatalk

PAGOT said:
I had the same problem on 4.2, in my case clearing data uninstalling installing helped though... or it got fixed few days later... or I found a solution which I forgot.
I do realize that this won't help you much, just wanted to point out that it had nothing to do with the android version.
Also that the proxy stuff someone said is needed only to set it up... after that there is no need for any proxies. So I would say has nothing to do with it.
Also I am in a country that got play music just now and I had it since all access began... so again I think even that would not be a case.
I am a bit angry because in my country the all access is cheaper as in the US and I am not sure I can switch to the action price and if I will have the same songs as in US market...
Sent from my LG-D802 using Tapatalk
Click to expand...
Click to collapse
Thanks for the information, i think it's not about the Android version too. I think LG made some changes, because on my Nexus 7 on stock 4.4.2 it works fine. I found some forums about this problem, but on the Optimus G model, and without a solution. So I think the problem is on LG's side. I wrote a mail to them about the problems after the update, and they replied they are working on to fix them. I hope they will fix this too.

Running out of things to try
I have had the exact same issue since updating to 4.4.2 on my LG G2. I had to reset the Google framework app to finally get the update after weeks of trying. So initially thought the error was due to that. So I factory reset my device & still get the errors.
I have tried clearing cache, data, uninstalling all updates to play music. Still the same problems.
Updated the play app & still no resolution.
When I'm on mobile data I get the error on every song I play. On Wi-Fi I can go 5 to 10 songs before the same error pops up.
I have contacted T-Mobile & they confirmed that a lot of users have reported this after the 4.4.2 update me not just with the G2 but also with the galaxy S4 & note 3 after updating to 4.4.2 as well. I told them all the trouble shooting I've done & they told me to contact Google to find a solution.
Google play music support was unaware of this issue & after running me through the same steps told me to contact LG
LG once again was unaware of the issue & tired running me thorough the same steps again. Their conclusion was that my phone/the app was having trouble communicating with the Google servers. & directed me back to Google or T-Mobile.
So it's really frustrating since 4.4.2 has fixed a lot of my other issues (GPS, Bluetooth meta data, etc) but has given me a different & so far solution-less problem. :banghead:

My wife's G2 is doing this as well.
I did dig up a thread from Android Central from last year where some people suspected some process needed for their Chromecast was somehow interfering.
Just curious, how many of you with this issue also have a Chromecast?

KYT said:
My wife's G2 is doing this as well.
I did dig up a thread from Android Central from last year where some people suspected some process needed for their Chromecast was somehow interfering.
Just curious, how many of you with this issue also have a Chromecast?
Click to expand...
Click to collapse
I have a couple of Chromecasts. Before the 4.4.2 update my G2 would not cast a full song or two onto the Chromecast. But after the update it's the other way around. It will cast fine with no errors but won't play a full song on my phone.
Did you know what about the Chromecast was causing this issue? Was it the Chromecast app?
---------- Post added at 02:27 PM ---------- Previous post was at 02:08 PM ----------
I tested out a couple of scenarios for at least playing songs that were cached on the device.
Had the same problems with data turned on & off. & even in airplane mode.
The only time it played without the playback error was when I took the SIM card out. It's a bit strange I know, but I'm going to see if maybe getting a different SIM card form T-Mobile does anything to this issue.
---------- Post added at 02:51 PM ---------- Previous post was at 02:27 PM ----------
Here's the acknowledgement from Google on the issue!
Hello I understand you are getting a Music Playback Error on your LG G2 after updating to the Kit Kat software. I want you to know we have a team of specialists working very hard to resolve this issue. At this time their is a compatibility issue with the newest version of Kit Kat that was rolled out by the carrier to the LG G2.
We are working very hard to resolve this and I apologize for any inconvenience this may have caused. I'd recommend using a different device for now but I totally understand if you wish to cancel the service. If you'd like I can cancel this subscription and refund you for your troubles. Please let me know what you decide, I'll be in touch with you as soon as I receive a response from our engineers.
If you have any other questions or concerns feel free to reply directly to this email for additional assistance or contacts us at our Google Support site for further information.

RedTiki said:
I have a couple of Chromecasts. Before the 4.4.2 update my G2 would not cast a full song or two onto the Chromecast. But after the update it's the other way around. It will cast fine with no errors but won't play a full song on my phone.
Did you know what about the Chromecast was causing this issue? Was it the Chromecast app?
Click to expand...
Click to collapse
No, I had just find a whole bunch of other threads for different phones from last year where people started having issues with google music who used Chromecast. It occurred to me that we have a Chromecast, and my wife uses it. I haven't used once, we both have T-mobile, but I have a Nexus 5. So I was just wondering if everyone else with a G2 and the same problem also had a Chromecast.
Maybe there's some service the Chromecast uses that foobars something Music uses. Someone else had mentioned that when Music errors like this, they restart their phone and if works properly. Maybe that Chromecast service doesn't start on boot, and so it doesn't cause an issue until after it is used.
*shrugs* just a theory.

KYT said:
My wife's G2 is doing this as well.
I did dig up a thread from Android Central from last year where some people suspected some process needed for their Chromecast was somehow interfering.
Just curious, how many of you with this issue also have a Chromecast?
Click to expand...
Click to collapse
I don't have a Chromecast. I wrote to Google, and replied they consulted my case to a higher tier. I hope they can fix it in the Play Music app. I'm waiting for newer informations.

I also have the same problem andere its gettin worse everyvday. I tried it with an older version of play music but with no luck.
I hope they come with a fix soon because its getting really frustrating.
Sent from my LG-D802 using XDA Premium 4 mobile app

Same problem here. On my old SGS2 all was fine. With my new LG G2 I have this issue too. Sometimes all fine, then it stucks every minute/second.
Android 4.4.2

really annoying bug
Same error here on T mobile LG G2 running KitKat. Sometimes Google Music just works but then it wont play a thing for a while. Especially frustrates me when I am driving or when at the gym.

jcrabapple said:
I have this problem and I haven't found a solution. It's really annoying. It seems completely random. Sometimes every song I play will give me the error.
Sent from my LG-D800 using Tapatalk
Click to expand...
Click to collapse
im having the same issue.. if i am on mobile data or wifi. if i turn them off i will get the err less, like 2 or 2 songs. this is my primary source of music!! please help

Finally managed to get a Logcat with all the details of the crash. Lots of information in this... The process "Nexstreaming" goes haywire when the crashes happen. Lots of A2DP references as well. Hopefully somebody can make heads or tails of all of this.
I had one song playing on loop during this Logcat. This particular song crashes more often than any other in Google Play (for me anyway) . I'm wondering if the audio subsystem is getting flooded with too much bandwidth for the BT codec to parse?
https://app.box.com/s/4ll2w5dwvz4429tmqu2m
Sent from my LG-D800 using Tapatalk

Such an annoying issue.
Even with pinned music it won't always play

Funny thing I'm noticing is that - especially with pinned music - if a song crashes the player, it's highly likely that it'll crash the player again at the same point in the song. I have several songs that I can predict the exact places where the song will quit. It's not consistent from play to play though.
Sent from my LG-D800 using Tapatalk

Hey so I decided to come here and take a look, what exactly is the problem you guys are having with Google play music app, is it only while streaming with Bluetooth or on both WiFi and Bluetooth, are songs bought from the play store or from you computer? Any details will be appreciated
Sent from my LG-D800 running stock kk, rooted with philz using XDA app

XxZombiePikachu said:
Hey so I decided to come here and take a look, what exactly is the problem you guys are having with Google play music app, is it only while streaming with Bluetooth or on both WiFi and Bluetooth, are songs bought from the play store or from you computer? Any details will be appreciated
Sent from my LG-D800 running stock kk, rooted with philz using XDA app
Click to expand...
Click to collapse
On G2 where every MB is precious(16GB) no way I gonna put on it music. For me it's the streams. I am feeling lucky radio to be precise. And problems I get sometimes as the good ppl have described. (Finally joined the KK ranks with all its faults... woohoo)
Sent from my LG-D802 using Tapatalk

Installs suddenly hanging or stopping. Help?

Has anybody else experienced problems with updating/installing apps recently? I first noticed when I couldn't install anything from Underground. Then I found that the Play Store wouldn't install or update, either. I have:
1. Cleared cache/data/updates from play store and play services, which works for about two minutes each time I clear data from play services.
2. Completed hard (factory) reset, after which it updated apps and then promptly started doing the same thing.
3. Used the trick where I remove play store from the recent apps list, which works sometimes.
If I can find apks, they will will install and function, though sometimes the install comes with an error message. No app will download and then install. If I install from the play store website, the website thinks it is installed, but it doesn't get to the phone.
Oddest part? Galaxy apps works perfectly.
If it matters, it's an Exynos S7 Edge.
#1 above makes me think that the issue is from a recent play services update, and perhaps my problem will clear after the next play services update. My phone is perfectly usable, except for that updating thing.

Yep, same problem. Except I have the Snapdragon variant on Verizon. I've gone through all the usual wiping of caches, factory reset, etc. Same conclusion: I believe it to be a play store issue. Except I know my play store has updated versions at least 2 times since the problem started with no improvement though. Sometimes I have to reboot before the apps will finish installing.
Funny thing is, I was able to install XDA Labs with no problem sideloaded, while Play store was still hanging with a normal update. So I definitely don't believe it to be a Samsung issue anyway.
Hope someone finds a solution, it is annoying...