[Q] Wipe personal data on cracked screen? - Nexus 4 Q&A, Help & Troubleshooting

Hello all,
So, the digitizer of my Nexus 4 broke yesterday
Repairing it looks either expensive, if you buy the new lcd, digitizer, housing and battery altogether, or difficult if you only buy the digitizer and try to dettach the battery and the LCD
So I called LG and they said they fix it for around 120€ and i figured I'd go the easy way
My problem now is the screen is unresponsive, so I can't manipulate the phone. I've been able to mount the "sd" memmory on the computer using face unlock, but my google account and other details will still be there. Is there any way you to wipe the entire phone before sending it to repair?
I think usb debugging is disabled and I have the stock rom and recovery.
Does it work to just disable the access to the nexus from my google account?

I recently was in the same problem as you but all I did was changed my password for my Google account so they couldn't access it. Did you have a pin/password/face unlock turned on if so they would have to know what it was to be able to see what was on your phone. In my letter from LG it said to back up any data as it may be deleted when they fix the phone. But it came back with everything still intact apart from my Gmail/Google settings as nothing synced as I changed the password.

You can lock/unlock the bootloader again, that should wipe it.

zivan56 said:
You can lock/unlock the bootloader again, that should wipe it.
Click to expand...
Click to collapse
But can I do that without using the touchscreen and with USB debugging disabled?

josealb said:
But can I do that without using the touchscreen and with USB debugging disabled?
Click to expand...
Click to collapse
Yes, boot into recovery with power button volume rocker.

Yeah all you need to do is to get into the bootloader and run fastboot oem lock/fastboot oem unlock

Related

Anyway to get pass the lockscreen?

LGD800 AT&T
Just dropped it and the phone is malfunction.
a. the screen is shatter and touch isn't work.
b. usb port doesn't seem to work either.
Main problem now is that I have lockscreen with PIN on, since touchscreen isn't working I can't access it to turn on On-Screen feature.
USB port doesn't work, I think I can use wireless but again, can't get pass the lockscreen.
I have tried remote Unlock from AVG app which I currently has it running on the phone but still cannot get pass the screen.
I want to copy a few important files over first then perform Factory Reset via Recovery.
Does anyway I can do that?
All feedback and thought welcomed.
Also, since I got this phone for 4 months, i believe warranty is over. Anyone know which reliable, good service that I can send my phone for the screen fix?
Thanks all
Since the usb doesn't work so I don't think ADB pull will help, plus I have to turn on the USB Debugging anyway, which I can't now.
Got it.
Case closed.

Unable to access phone., Locked Out

Recently my friends SG5 was stolen, but she got it back. The person who stole it changed the password to unlock the screen. She does not know the new password and the fingerprint scanner no longer comes up as an option to unlock the screen. An option does appear though to use an alternate password to unlock the screen. She does not know the new password that the thief set. She also forgets her gmail account name. She wants to keep pictures and everything from the phone, so she does not want to do a factory data reset or erase anything. Is there any way to unlock the security on the phone so that she can access it again? Thank you.
Ask the one who stole it the new password or how he manage to change it. If you manage to recover the phone how hard can it be to ask the password at the same time?
EpicSaga said:
Recently my friends SG5 was stolen, but she got it back. The person who stole it changed the password to unlock the screen. She does not know the new password and the fingerprint scanner no longer comes up as an option to unlock the screen. An option does appear though to use an alternate password to unlock the screen. She does not know the new password that the thief set. She also forgets her gmail account name. She wants to keep pictures and everything from the phone, so she does not want to do a factory data reset or erase anything. Is there any way to unlock the security on the phone so that she can access it again? Thank you.
Click to expand...
Click to collapse
Sounds fishy to me - sounds exactly what a thief would say to gain access to someone elses phone
EpicSaga said:
Recently my friends SG5 was stolen, but she got it back. The person who stole it changed the password to unlock the screen. She does not know the new password and the fingerprint scanner no longer comes up as an option to unlock the screen. An option does appear though to use an alternate password to unlock the screen. She does not know the new password that the thief set. She also forgets her gmail account name. She wants to keep pictures and everything from the phone, so she does not want to do a factory data reset or erase anything. Is there any way to unlock the security on the phone so that she can access it again? Thank you.
Click to expand...
Click to collapse
Wipe the phone clean and flash a ROM with Odin. Problem solved
*Detection* said:
Sounds fishy to me - sounds exactly what a thief would say to gain access to someone elses phone
Click to expand...
Click to collapse
I'm sure it does, but she is your average person who buys a phone from a cell phone carrier who doesn't tell her that her gmail account is important or anything else about it. She didn't know that she would need it. She didn't link it to her common email account because she didn't want Scroogled by Google having more information about her. Now she has her phone that she can't even use. Is there anyway to get the fingerprint scanner option to come back on? That way she could unlock it with her own fingerprint.
Riyal said:
Ask the one who stole it the new password or how he manage to change it. If you manage to recover the phone how hard can it be to ask the password at the same time?
Click to expand...
Click to collapse
Not that simple. She is a substitute school teacher. A student stole her phone and later brought it back. The student doesn't remember the new password. Is there anyway to access the fingerprint scanner?
thatsupnow said:
Wipe the phone clean and flash a ROM with Odin. Problem solved
Click to expand...
Click to collapse
That is her last resort if she cannot get back into her phone to save pictures and text messages.
EpicSaga said:
Recently my friends SG5 was stolen, but she got it back. The person who stole it changed the password to unlock the screen. She does not know the new password and the fingerprint scanner no longer comes up as an option to unlock the screen. An option does appear though to use an alternate password to unlock the screen. She does not know the new password that the thief set. She also forgets her gmail account name. She wants to keep pictures and everything from the phone, so she does not want to do a factory data reset or erase anything. Is there any way to unlock the security on the phone so that she can access it again? Thank you.
Click to expand...
Click to collapse
Well, its really easy to do i had the same problem but i didnt got my phone stolen if you need your photos/videos then install drivers in your windows pc and connect you phone to the pc via a usb cable and when you browse the phone you can copy every thing to your pc even its locked
After all its not an iphone xD after copying the documents take the battery out and removing it from tge pc put the battery in and dont power it on
Now you will have to use a special button combo to get into recovery mode and thats (VOL UP+HOME BUTTON+POWER BUTTON) you will have to press these at the same time and keep the holded until the phone goes in the recovery mode,
Now you will se diffrent options navigate to "WIPE DATA/FACTORY RESET* by using volme keys and press the power button to confirm the it will ask you for confirmation do that and your phone will reboot after a while than it will take some time for the first boot and BOOM you will be presented with the welcome screen and youre ready to use it again
Dont forget to hit the thanks button,it wont bite
Sorry for bad english i was in hurry
Roshaan_91 said:
Well, its really easy to do i had the same problem but i didnt got my phone stolen if you need your photos/videos then install drivers in your windows pc and connect you phone to the pc via a usb cable and when you browse the phone you can copy every thing to your pc even its locked
After all its not an iphone xD after copying the documents take the battery out and removing it from tge pc put the battery in and dont power it on
Now you will have to use a special button combo to get into recovery mode and thats (VOL UP+HOME BUTTON+POWER BUTTON) you will have to press these at the same time and keep the holded until the phone goes in the recovery mode,
Now you will se diffrent options navigate to "WIPE DATA/FACTORY RESET* by using volme keys and press the power button to confirm the it will ask you for confirmation do that and your phone will reboot after a while than it will take some time for the first boot and BOOM you will be presented with the welcome screen and youre ready to use it again
Dont forget to hit the thanks button,it wont bite
Sorry for bad english i was in hurry
Click to expand...
Click to collapse
Thank you very much for that information and getting back to me so quickly. Would you know how to copy text messages from the phone too while it's locked?
The security features of the phone a designed to keep people from accessing some one else's private information. Since almost every possible "legitimate" recovery solution seems to be non functional, I think your friend should expect to lose a good bit of the data on her device and she should just be happy to have her device back.
If it were my device, I would not hesitate to completely wipe every last trace of data from before it was stolen. Usually restoring the factory firmware is the best way to achieve this. God knows what the other person who had access to the device loaded onto it and it is probably best not to even try to find out.
hello
you must flash wich odin firmware because the fingerprint is not possible to unlock

Screen broken, HOW TO save data from interior storage?

How to access USB mode and transfer data to computer?
Do you have twrp installed?
I have original.
And my screen is black, but I can touch it.
k1lle said:
I have original.
And my screen is black, but I can touch it.
Click to expand...
Click to collapse
Have you enabled adb?
If you have a PC, why cant you just attach a USB cable and access the internal memory? You may need to unlock the screen to do this, bad luck if you have a pattern lock or password/pin on your phone...
OK if you have the face unlock on...
ADB is not enabled.
Cable is connected to PC but nothing happening.
Its fingerprint and face unlock but it´s not connected, I cant choose USB connection...
I have to send it to screen replament
I think you could use fastboot to pull a user data off of it, as long as the power button and the volume down button still work you could boot it into fastboot. I don't think ADB would work unless you don't have a password or fingerprint or face data on the home screen. Basically you would hold down the power button and the volume down button until you felt it vibrate, wait a few seconds and then scroll down to bootloader/fastboot which, since you couldn't see it on the screen, I do believe is 1 clicks on the volume down button.
Then you should be able to execute fastboot commands.
If that doesn't work, I actually repair OnePlus (and many other) devices. Your data will be fine as long as it's just the screen that's busted. I have 3 options for you:
1.) I can simply repair your OnePlus 5 and throw a new display on there.
2.) If you're comfortable opening up your OP5, I can send you my tester display, which is a broken OnePlus 5 screen, that I use for testing devices, recovering data, etc. That way you'll be able to power on the device and interact with it temporarily to transfer your data off of it. My OP5 tester is cracked (hence why I use it as a tester), but the screen works just fine for testing purposes. When you're done with it you can just ship it back to me.
3.) You can send it to me and I can pull the data off of it for you.
PM me if you're interested.
I'm fairly trusting with people on XDA, so I'd be willing to do any of those for a fellow OP5 brother/sister.
P.S. - I ONLY use OEM parts. In the case of the display, it's a Samsung part.
Thanks for your trust!
I already ordered repair, UPS come get it from my home move it to Poland where OP change screen and bring it back to me in Finland and it cost only 100€
That is so cheap I have to use this OP5 one more year, I have to forget my dreams about OP6. OP7 will be my next phone.

Moto G4 plus - Display IC is short - Phone is working - recover phone data

Hi,
My phone fell down from hand and display is gone. I checked with motorola service center, they have told that display IC is gone.
My phone is working fine without display, If I call then I am able to hear the ringtone and finger print scanner also working fine. my phone USB debugging is turned off.
I have very important information in the mobile. I need that data.
Kindly let me know to get the data from mobile.
Gemz842 said:
Hi,
My phone fell down from hand and display is gone. I checked with motorola service center, they have told that display IC is gone.
My phone is working fine without display, If I call then I am able to hear the ringtone and finger print scanner also working fine. my phone USB debugging is turned off.
I have very important information in the mobile. I need that data.
Kindly let me know to get the data from mobile.
Click to expand...
Click to collapse
Is bootloader unlocked or locked and TWRP installed ?
The only way i know is somehove turn USB mode from 'Charge only' to 'file transfer'
I don't know if Google app / assistant / "ok google" can change it ?
Other way is your luck, if Touch is working, you can ask someone with same device to see where notification and other menu appeare, and go tap and see your luck.. (or ask someone here on xda to provide usefull screenshots of menu.)
____Mdd said:
Is bootloader unlocked or locked and TWRP installed ?
The only way i know is somehove turn USB mode from 'Charge only' to 'file transfer'
I don't know if Google app / assistant / "ok google" can change it ?
Other way is your luck, if Touch is working, you can ask someone with same device to see where notification and other menu appeare, and go tap and see your luck.. (or ask someone here on xda to provide usefull screenshots of menu.)
Click to expand...
Click to collapse
I did not change any settings in mobile, so bootloader is locked.. and TWRP is not installed..
I have disabled the USB debugging few days before my phone got broken (Unfortunate).
Touch is not working because of Display IC short.
Is there a way to enable USB debugging using Clockworkmod recovery or some other procedure to enable MTP file transfer.
Any suggestion to do it using OTG Mouse/Keyboard?
Gemz842 said:
I did not change any settings in mobile, so bootloader is locked.. and TWRP is not installed..
I have disabled the USB debugging few days before my phone got broken (Unfortunate).
Touch is not working because of Display IC short.
Is there a way to enable USB debugging using Clockworkmod recovery or some other procedure to enable MTP file transfer.
Any suggestion to do it using OTG Mouse/Keyboard?
Click to expand...
Click to collapse
Then there's no way, sadly, but without touch you can't navigate to mtp as mentioned before and you also can't turn on own debugging. But unlocking bootloader wipes your phone, so this isn't a good idea
Gemz842 said:
I did not change any settings in mobile, so bootloader is locked.. and TWRP is not installed..
I have disabled the USB debugging few days before my phone got broken (Unfortunate).
Touch is not working because of Display IC short.
Is there a way to enable USB debugging using Clockworkmod recovery or some other procedure to enable MTP file transfer.
Any suggestion to do it using OTG Mouse/Keyboard?
Click to expand...
Click to collapse
As strongst said there is no safe way..
You can ask service center guys if they can change particular circuit/ic and make it work or not... If they say to change motherboard, then refuse to change, otherwise you will lost everything..
As you said to do with mouse/keyboard,
You need same device with same configuration, so you can measure exact distance of mouse to do necessary settings, but it will be completely blind, you will be not sure what you are clicking at.. same with keyboard...
(Also thing to note, if you have screen lock, first difficulty is to unlock it.)
TEST YOUR LUCK...
After it, there is no other way..
____Mdd said:
As strongst said there is no safe way..
You can ask service center guys if they can change particular circuit/ic and make it work or not... If they say to change motherboard, then refuse to change, otherwise you will lost everything..
As you said to do with mouse/keyboard,
You need same device with same configuration, so you can measure exact distance of mouse to do necessary settings, but it will be completely blind, you will be not sure what you are clicking at.. same with keyboard...
(Also thing to note, if you have screen lock, first difficulty is to unlock it.)
TEST YOUR LUCK...
After it, there is no other way..
Click to expand...
Click to collapse
I tried replacing IC and display but that does not work. OTG mouse is very difficult, can any one provide the key combinations to enable USB Debugging or switch on WIFI?

How to recover data after display stopped working?

Hehy there,
unfortunately the screen on my mi9t stopped displaying. Really weird. While I was using it, the screen started flashing, just to turn black and never wake up again. No fall or water involved. The phone still seems to work fine, and even touch seems to work, but no display.
I opened up the phone to see if the connector got loose, but everything is well in place.
Now my problem ist, that I can not access the phone anymore. All my files and things are still on there but unreachable.
Here are the facts:
- no display
- bootloader is locked
- usb debugging is enabled, but my pc is not authorized
- I can blindly get into fastboot and to the lockscreen
- I am not able to blindly unlock the device
Easiest option would obvoulsy be to exchange the display, but unfortunately I can not get on here (South Africa) and shipping would take a month.
My favourite aproach so far was to mirror the screen via Vizor, but unfortunately it needs to install the according app on the device, which it can not while the device is locked.
Does someone here know how to recover the data?
Thanks
and a happy new year to everyone!
cartonneexpress said:
Hehy there,
unfortunately the screen on my mi9t stopped displaying. Really weird. While I was using it, the screen started flashing, just to turn black and never wake up again. No fall or water involved. The phone still seems to work fine, and even touch seems to work, but no display.
I opened up the phone to see if the connector got loose, but everything is well in place.
Now my problem ist, that I can not access the phone anymore. All my files and things are still on there but unreachable.
Here are the facts:
- no display
- bootloader is locked
- usb debugging is enabled, but my pc is not authorized
- I can blindly get into fastboot and to the lockscreen
- I am not able to blindly unlock the device
Easiest option would obvoulsy be to exchange the display, but unfortunately I can not get on here (South Africa) and shipping would take a month.
My favourite aproach so far was to mirror the screen via Vizor, but unfortunately it needs to install the according app on the device, which it can not while the device is locked.
Does someone here know how to recover the data?
Thanks
and a happy new year to everyone!
Click to expand...
Click to collapse
When I experimented, I was able to unlock my two SIM cards and Android by adb (replace xxxx by your PINs)
However, phone was rooted and shell was given the root grant:
adb wait-for-device devices
adb shell
su
input text xxxx
input keyevent 66
input text xxxx
input keyevent 66
input touchscreen swipe 930 880 930 380
input text xxxx
exit
exit
try fastboot apk
Mirror screen to pc with vyzor. You have usb debugging turned on, so it's worth a try.
If touch doesn't work, use usb otg adapter to plug keyboard or mouse
There's no other option.
zgfg said:
...
Click to expand...
Click to collapse
Thank your for the idea! Unfortunately it does not work in the unrooted phone. I suspect that's only because I can't the adb connection to my pv authorized.
I tried this on an unrooted lineage os 17, which I have on my old Mix2, and there it works like a charm.
yaro666 said:
try fastboot apk
Mirror screen to pc with vyzor. You have usb debugging turned on, so it's worth a try.
If touch doesn't work, use usb otg adapter to plug keyboard or mouse
There's no other option.
Click to expand...
Click to collapse
Thanks for the advice. I think i tried everything to get the apk installed, but I can not do anything through adb since even though debugging is activated, the connection to my pc is not authorized.
I guess I have to wait for the replacement screen.
cartonneexpress said:
I guess I have to wait for the replacement screen.
Click to expand...
Click to collapse
Any water exposure? Ever?
May not be the screen; a mobo failure is just as likely even more so especially if they use no lead solder paste.
Maybe a loose or bad connector/cable if you get real lucky... and find it.

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