Database Users

Sprint is Really Pissing Me Off!

So, this weekend I noticed some dirt under my screen. It isn't too bad, but I paid good money for this phone and I pay $7 a month for TEP, so I want to be completely satisfied with what I have to make it all worthwhile. I'm one of those paranoid people that pre-order the BodyGuardz full-body kit before the phone has even arrived. Anyways, my phone is absolutely mint condition with the exception for some noticeable smudging on the top left of the screen. I even have a Case-Mate Barely There case on top of the full-body BG to protect the camera.
So I took it to a local Sprint store and waited nearly an hour for them to start working on the phone. The local rep told me it would be 2 hours to get it fixed. No problem as Outback was right next door. I grabbed some food and when I returned I was handed back my phone. Only, the screen was completely scratched up and the top and bottom front edges of the phone were chipped. I calmly approached the rep and said that I wasn't going to accept it as it is in far worse condition than when it arrived. I wasn't surprised when the rep said that they had replaced my screen with one that was laying around. I should have taken pictures of the condition so you guys know what I am talking about. I'm surprised they expected anyone to be ok with that. Anyways, so I have them put my old display back and they said that I would have to wait for a new screen to come about so I can get it swapped.
On the way home, I called customer service and explained the situation. After explaining to him that I was not going to waste any more time going through a similar situation in another store he was able to get an advanced replacement sent to me. He told me it would be a couple of weeks as the device was being preordered. I didn't mind as he told me that I would most likely be receiving a new device rather than a refurb due to the low availability. Sweet right?
So I get home today and I am pleasantly surprised to see the replacement waiting for me. I open it up and I noticed a crappy, $5 USB charger (that's odd), what seemed like an original EVO battery but turned out to be a black battery wrapped in red paper (I thought this one was pretty funny), a brand new back cover, and what looked to be a brand new EVO (display sticker was on and everything). Awesome!
Not quite. As I turn the device over, I notice the camera is completely scratched up. I mean, really scratched up. The rim around it was also all chipped. The kickstand had some scratches on it as well. Here we go again...
After being transferred about 3 times where I had to verify my account and explain the situation each time, I was able to get another replacement sent my way. Same story, might be 2 weeks as it is low demand. I explained to the rep that I don't want to keep going through this and I have had similar experiences with replacing my Palm Pre in the past and asked if there was any way he could request a new device. He said he wasn't able to as was not presented to him in the system. He then proceeded by saying that I could keep the charger and battery for my troubles. I giggled. It was as if they knew they were screwing me over and sent me those as if it would satisfy me. I have dealt with my replacements from Sprint and never have they just given me extra "goodies".
I'll most likely be cancelling my 5-line service with them if I don't get a flawless refurb or a new device from them. I have spent way too much time and energy dealing with this type of situation with my Palm Pre, and now with my EVO.
I was already pissed about the $10 additional smartphone tax and the screwed up discount limitations, but this is just pushing me over the edge.

That is exactly why I don't even bother with insurance... they are especially horrible on sprint but I got am illegally rebranded motorola when I was on centennial... Hated their insurance service

There is a reason why Hitler blew a gasket yesterday.
PS. My name is HondaCop and I approve this message.

Good Luck...
Good luck with that flawless idea, I went through 3 refurbs before I demanded brand new phone. On inspection of the new phone, it has light leakage around the gasket and a pin hole next to the home button that light comes through.
I have given up on HTC and Sprint. Once my contract is up, I am either jumping overboard or researching phones thoroughly

Im sorry to hear about that dude. I have had some trouble with sprint but just recently I got a BRAND NEW out of the box phone for free. My battery was shot and it wouldnt charge or turn on so I went in and told sprint that it wouldnt turn on and apparently they didnt think to try a different battery, they gave me a brand new phone and sent me on my way. needless to say, I had an extra bat and it worked just fine.

How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.

cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
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Hope you brought your helmet.
@OP, you can also contact the manufacturer and have it replaced with them. I don't think they send refurbs.

Yeah? Sprint used to let me keep the goodies when I got my pre replaced (3 times out of the 6, atleast)
Sent from my PG06100 using XDA App

cruise350 said:
You should be happy that they do anything for you.
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WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.

HondaCop said:
WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.
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I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
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Sorry, couldn't refuse. Let's keep this clean

DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
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Lol!
Sent from my PC36100 using XDA App

DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
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Click to collapse
Never said I didn't like Sprint. Don't hate me because I'm not into ballwashing like you guys are, kiddo.
PS. My name is HondaCop and I approve this message.

cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
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Click to collapse
The moment I am liable for a 2-year contract when purchasing their phone AND pay their full-protection insurance, it is TOTALLY Sprint's responsibility to address the dirt under my screen. It isn't like they're paying for the device out of their pockets. They're simply acting as the middleman between the client and HTC's warranty department. It's the least they can do for someone who is devoting 2-years of their wireless service costs to them and is paying their TEP fees.
I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!

I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!
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He's right. T-Mobile has the best customer service. I replaced my G1 twice in one year. Might have been a refurbished one but it was like new. The best part was I never had to go to a repair center. I made a phone call explained my problem they asked if the water indicator was red and that's it. Sent me a new one in the mail and I sent mine right back no charge.
Sent from my PC36100 using Tapatalk

They could have been like T-Mobile when an update bricked my cliq, even with insurance they said they couldn't help me, contact Motorola which in turn told me to contact T-Mobile, I canceled an went to Sprint.

akarol said:
It isn't like they're paying for the device out of their pockets.
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Actually, they are paying for the device, out of pocket. You know how the phone actually costs 500, and you're getting it for 200..?

Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?

Makdasamurai said:
Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?
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Makdasamurai: Thank you for understanding. The sad thing is that it was a corporate store. One of the largest ones here in Orlando (by the Florida Mall). I made the mistake of going to an affiliate store in the past with my Palm Pre (Five Star Cellular) and I will never do that again.
What bothers me is that there is this disparity in service from store to store. I read stories here about people going in and getting a brand new phone on the spot. It's not like they're not being reimbursed that phone by Sprint. Right?
Backdown: I understand what you're saying, but that's nothing new. That's how contract works. They give us a discount, for our commitment with them. Some situations don't even require contracts but the compatibility itself locks you into a commitment such as video game consoles, printers, etc. Trust me, they're making a ton more money on the service than they're losing on devices.

I've been through a very similar situation, so I'll give you some advice. The ONLY people on the phone that can send you a NEW phone, is retentions (account services). If anyone else TOLD you they were sending a new phone, its a lie. That's why you got it so quick, because they send out a refurb instead of waiting for the new one to come back in stock. The lower level reps do not have the power to order a new phone, even if they think they do.

Good to know. I'll be sure to tackle that department if my new replacement disappoints. I just wish I didn't have to go through all this turmoil.

Broken screen =(

as you all can see in the pics =( my screen is broken. it was in a case this morning and it dropped from my desk landed on the wooden floor and the next thing i see is this =(
i have no warranty and i'm on O2 contract.... what should i do? any advice?
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http://www.flickr.com/photos/[email protected]/5822438284/

ouch...if you have no warranty with o2, maybe you got some with your bank account?? anways if your not insured, you will most likely have to pair to get the screen replaced...good luck mate!

If you have full accidental damage cover on your home contents insurance you will be covered (assuming this happened at home, if it didn't you also need personal belongings cover away from home). Of course you'll loose your no claims bonus and have to pay the excess. All depends how much it costs to repair.
Good luck
Sent from my GT-I9100 using XDA App

Ouch, sorry man. Same thing with my mates S2 - but he insured it with PMB. Good luck.
Sent from my GT-I9100 using XDA Premium App

I'm bad... But why don't you tough it out for a month, sign up for insurance today, and then next month get it fixed under warranty / insurance?

=S i'm going to o2 tmr and hope they will help me fix it for free lol. just hoping. i'm just hoping my first month free insurance can cover the cost... sigh sigh sigh seriously anyone wanna buy it off from me?

Your first month free insurance should definitely cover it mate. I would read the contents of the insurance before going through with it though to check if it covers accidental damage.
If it doesn't, then pick a street or an alleyway on a map where there's hardly any cameras and make a story about your phone being stolen by thugs, and make sure you plan your story well, they're likely to ask what you were doing there, give false identities (the common ones; a guy covered in scarf and a hood) get a reference/case number from the police and report it to O2. Your probably going to have to pay an excess of £30, but still well worth it mate.
Good luck.

Bawezy said:
Your first month free insurance should definitely cover it mate. I would read the contents of the insurance before going through with it though to check if it covers accidental damage.
If it doesn't, then pick a street or an alleyway on a map where there's hardly any cameras and make a story about your phone being stolen by thugs, and make sure you plan your story well, they're likely to ask what you were doing there, give false identities (the common ones; a guy covered in scarf and a hood) get a reference/case number from the police and report it to O2. Your probably going to have to pay an excess of £30, but still well worth it mate.
Good luck.
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Haha, imagine he uses that exact story and o2 stumble across this thread.
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M.N.M said:
Haha, imagine he uses that exact story and o2 stumble across this thread.
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*like*
the bad thing is i am leaving the UK in less than 10days and wont be back for 2 months. what i plan to do is buy an insurance from my bank and claim it 2 months later when i am back lol.

louiswzw said:
*like*
the bad thing is i am leaving the UK in less than 10days and wont be back for 2 months. what i plan to do is buy an insurance from my bank and claim it 2 months later when i am back lol.
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Not too bad an idea, good luck mate.
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That really sucks to see. Did you have a case on it? I have a cheap rubber one on but am not sure if it could take a fall like that either. Some of the hard cases seem like they would add weight and not provide any cushion effect either. So was curious to see if it was unprotected or had a case on. Either way though, I am sorry to see that cracked screen

i used a cheap gel case. =S in theory a soft object should absorb the impact right... but i guess it didn't......

I've dropped the phone 3 times already, and it's still good as new thanks to a zenus carbon case

Wow sorry dude, mines has been dropped a few times cus I give it to my nephew to play with and hes not even 2 so he throws it around a little bit no scratches on the screen just a few on the back, but if you got your phone through o2 call centre they replace the phone for any problems within the first 6 months so you can just call them up and tell them that theres a problem with the screen without mentioning the crack or drop. they'll ask you to send it back and they'll send you a new one or they'll even send a courier to make the switch and they never follow up on the damaged handset, I done this when I took out an xperia on o2 I got the handset replaced like 7 times but it won't work if you got it from a o2 store.
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louiswzw said:
=S i'm going to o2 tmr and hope they will help me fix it for free lol. just hoping. i'm just hoping my first month free insurance can cover the cost... sigh sigh sigh seriously anyone wanna buy it off from me?
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How much would u sell it for if u don't mind me asking? That's if u don't get it fixed lol.

In germany there is an insurance called 'haftpflicht' everyone do need this insurance. So you can say, that your friend let it fall on the ground, and his insurance gotta pay. Doesn't work for your childs.
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It's really sad , but I wonder the built quality. A drop from desk caused that? wow! I dropped my Wave 7-8 times from 5-6 ft high, it didn't even have a scratch!

ithehappy said:
It's really sad , but I wonder the built quality. A drop from desk caused that? wow! I dropped my Wave 7-8 times from 5-6 ft high, it didn't even have a scratch!
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I once dropped a brick 5feet and it didnt break.
Sent from my GT-P1000 using XDA Premium App

Don't do that, people wonder why there insurance is so expensive when muppets like you suggest dumb ideas like this.
be honest and go down the correct route, if you leaving the country fella, by a cheap £10 payg, get your insurance sorted, when you get back claim you broke it, as you did.

ziggazee said:
Wow sorry dude, mines has been dropped a few times cus I give it to my nephew to play with and hes not even 2 so he throws it around a little bit no scratches on the screen just a few on the back, but if you got your phone through o2 call centre they replace the phone for any problems within the first 6 months so you can just call them up and tell them that theres a problem with the screen without mentioning the crack or drop. they'll ask you to send it back and they'll send you a new one or they'll even send a courier to make the switch and they never follow up on the damaged handset, I done this when I took out an xperia on o2 I got the handset replaced like 7 times but it won't work if you got it from a o2 store.
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which call center? 202?

Indian sgs2 owners..need help.

I need help and suggestions of all the indian sgs2 owners..
Its been 1 month since I bought sgs2 from shop in gujarat..
I am now having display issues..
A perky line appears on the left side of display..it appears randomly..
And now the screen has started flickering like tubelight..lol
I went to samsung service station with my bill and picks of the problem..and strictly asked for replacement and he bluntly refused..
He said replacement is only done within 4 days of buying..not after that
He said only thing he could do is part replacement i.e screen replacement..it would be done when the part is available..it would take roughly a month..
What am I supposed to do..
I cant keep my phone there for a month just like tat..
I need advice about phone replacement in India..has anybofy done it..or what you guys have done if you had some problems..
Awaiting for reply and help and suggestions..
Thanks in.advance for any support..
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According to me,,,either ur fw has become unstable,,,or there is some kinda voltage problem,,,i dont think it has anything to do with the screen,,cuz its not permanent,,,
since ur phone is still under warranty,,u dont have much to worry about,,,
And there is no such thing as part availability,,,they alwayz send the phone to some main service centre or manufacturing centre,,,,so if he is saying that parts are not available then he is tokin Sh*t...try some other service centre,,,thats the best i can say,,or sell it on ebay.. lol

guitarmafia said:
According to me,,,either ur fw has become unstable,,,or there is some kinda voltage problem,,,i dont think it has anything to do with the screen,,cuz its not permanent,,,
since ur phone is still under warranty,,u dont have much to worry about,,,
And there is no such thing as part availability,,,they alwayz send the phone to some main service centre or manufacturing centre,,,,so if he is saying that parts are not available then he is tokin Sh*t...try some other service centre,,,thats the best i can say,,or sell it on ebay.. lol
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Click to collapse
ok thnks bro..but I wanted to know is there a company policy that the phone can be replaced only if it is given whithin 4 days of buying..and no replacement given after that..
and he said that it will take a month if I submit the phone for repairs..
I dont know where he will send it or what he will do with it for a month..and what if it takes more than a month?
I just wanted advice if sum1 is familiar with samsung policies for replacement and repair..
thanks again for supporting..
and also some guys told me it was also a problem in sgs1..and i should replace d phone..
EarlZ said:
RMA it, this is also a common issue with SGS1
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Click to collapse

sumeshd said:
ok thnks bro..but I wanted to know is there a company policy that the phone can be replaced only if it is given whithin 4 days of buying..and no replacement given after that..
and he said that it will take a month if I submit the phone for repairs..
I dont know where he will send it or what he will do with it for a month..and what if it takes more than a month?
I just wanted advice if sum1 is familiar with samsung policies for replacement and repair..
thanks again for supporting..
and also some guys told me it was also a problem in sgs1..and i should replace d phone..
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Click to collapse
well i dont think u ll get a replacement,,,like my seller told me that if i found any problems with the phone i cn replace it within 1-2 weeks,,,i think thats the limit...i am not sure cuz i did it onlyonce with my Samsung Jet,,it had a little air gap under the screen,,i found it the second day and got it replaced,,it took just 1 day...but in ur case its been a month,,i think u r out of the grace period,,,so the only option is to claim the warranty,,,it may take some time,,but u ll get ur problem fixed......and like i said before,,try some other service centre also,,,if possible then in some major city..

@OP- Holy sh!t mate. IMO you should contact Service Center or the Retailer from where you have purchased immediately. How on earth a retailer says that replacement is done only within 4 days. The Phone has One year warranty, so ask them to not kidding. That is a definite problem and clearly visible, so you SHOULD get a replacement.
Regards.

sumeshd said:
I need help and suggestions of all the indian sgs2 owners..
Its been 1 month since I bought sgs2 from shop in gujarat..
I am now having display issues..
A perky line appears on the left side of display..it appears randomly..
And now the screen has started flickering like tubelight..lol
I went to samsung service station with my bill and picks of the problem..and strictly asked for replacement and he bluntly refused..
He said replacement is only done within 4 days of buying..not after that
He said only thing he could do is part replacement i.e screen replacement..it would be done when the part is available..it would take roughly a month..
What am I supposed to do..
I cant keep my phone there for a month just like tat..
I need advice about phone replacement in India..has anybofy done it..or what you guys have done if you had some problems..
Awaiting for reply and help and suggestions..
Thanks in.advance for any support..
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u can get a replacement without doubt,it all depends on how u handle this issue............everything that service guy told was a complete lie.............u better contact samsung india directly or by twitter

sumeshd said:
I need help and suggestions of all the indian sgs2 owners..
Its been 1 month since I bought sgs2 from shop in gujarat..
I am now having display issues..
A perky line appears on the left side of display..it appears randomly..
And now the screen has started flickering like tubelight..lol
I went to samsung service station with my bill and picks of the problem..and strictly asked for replacement and he bluntly refused..
He said replacement is only done within 4 days of buying..not after that
He said only thing he could do is part replacement i.e screen replacement..it would be done when the part is available..it would take roughly a month..
What am I supposed to do..
I cant keep my phone there for a month just like tat..
I need advice about phone replacement in India..has anybofy done it..or what you guys have done if you had some problems..
Awaiting for reply and help and suggestions..
Thanks in.advance for any support..
Click to expand...
Click to collapse
He was lucky.If it was me I would have smacked him across the face and got my replacement.
You have nothing to worry .Take it back to the shop you bought and get a replacement.

no company's policy cannot be against law...there is no four day limitation under the consumer protection act....so go ahead and sue him in the district forum...its quick and effective and gets the big guns rattled you dont even need a lawyer. All you need is a paper and a pen...all the best

ummm guyz,,,look grace period and warranty period are 2 different things,,,grace period is like for a week,,,u get a replacement only in the grace period when the company accepts that u got a defected model,,,while in warranty period u wont be charged for anything(if the warranty covers that particular damage,,fortunately in this case it does)and u ll get ur cell fixed,,,but it wont be "REPLACED"....
I am telling u this cuz i have been through this phase,,,there was a time when i got my cell replaced and the other time i got it fixed under warranty.
so there is no point in complaining against anybody,,,u ll just waste more time..

thank you guys so much for your suppoet and suggestions..
In the meanwhile today,the whole day the screen is flickering like hell..(like a fu**ing tubelight)..am so much pissed..
gonna talk with samsung India customer care and then will go to the service center..
I will be trying for phone replacement as priority cause I just cant figure out what the problem is..the line in the screen has not appeared a single time since past 4 days but the flickering screen is more serious and happening from past 2 days..
I am on stock indian kf3..
it could be screen prob or some internal voltage prob..i cant figure out..
so if I get screen replaced and the prob isnt solved then it would be really sad..
so trying for phone replacement initially..
thanks again guys for your support..

Ask them to replace the phone, not only the screen.

i think u shud try reflashing before that,,,,cuz i still think it may b due to a unstable firmware,,,

guitarmafia said:
i think u shud try reflashing before that,,,,cuz i still think it may b due to a unstable firmware,,,
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Click to collapse
ya I reflashed stock indian kf3..and reseted with jig..
guys the problems got much worse overnight..
the line which used to appear on left side has reappeared on right side and the most worst problem that has happened now is the screen backlight has totally turned off..I set it to full brightness and then also it looks as if on lowest brightness..
I am to give it to service center today anyhow..
thanks for all your support..
it seems I have got a major faulty piece in India..

sumeshd said:
ya I reflashed stock indian kf3..and reseted with jig..
guys the problems got much worse overnight..
the line which used to appear on left side has reappeared on right side and the most worst problem that has happened now is the screen backlight has totally turned off..I set it to full brightness and then also it looks as if on lowest brightness..
I am to give it to service center today anyhow..
thanks for all your support..
it seems I have got a major faulty piece in India..
Click to expand...
Click to collapse
tried earlier fws,,,like KE8 which comes as the stock??...if u gave it to the service centre then well and good,,if not try that......

replacement of ur phone
Hi
believe me .. this country doesnt have a law which protects buyer's money
all this goverment and country's laws can do is protect big multinational companies like samsung's interests.
These peope have a rule about 4 days replacement.
I bought a SGS2 which had a scratch on the body. I used it for about 15 days and did the following to get mine replaced
Ill give u a suggestion :-
1) goto the shop whom u bought it from. Explain to him that your money is at stake. what he can do is issue you a current dated bill for the same IMEI number handset. The shopkeeper can do this (he can issue you a bill and immidiately cancel it in his records). My dealer does this! trust me. You have to convince your dealer.
2) go to samsung customer care ( a different one if possible but even if its the same one they cant do ****) actually dont go personally .. send someone else
3) tell them you bought the handset yesterday or day before (according to the bill) and tell them they BETTER replace it or ull complain to samsung korea since your handset is BRAND NEW according to the bill
4) They will HAVE to change it for u.
try it buddy
believe me ... if u cant BEAT em... JOIN em
good luck

trishul said:
Hi
believe me .. this country doesnt have a law which protects buyer's money
all this goverment and country's laws can do is protect big multinational companies like samsung's interests.
These peope have a rule about 4 days replacement.
I bought a SGS2 which had a scratch on the body. I used it for about 15 days and did the following to get mine replaced
Ill give u a suggestion :-
1) goto the shop whom u bought it from. Explain to him that your money is at stake. what he can do is issue you a current dated bill for the same IMEI number handset. The shopkeeper can do this (he can issue you a bill and immidiately cancel it in his records). My dealer does this! trust me. You have to convince your dealer.
2) go to samsung customer care ( a different one if possible but even if its the same one they cant do ****) actually dont go personally .. send someone else
3) tell them you bought the handset yesterday or day before (according to the bill) and tell them they BETTER replace it or ull complain to samsung korea since your handset is BRAND NEW according to the bill
4) They will HAVE to change it for u.
try it buddy
believe me ... if u cant BEAT em... JOIN em
good luck
Click to expand...
Click to collapse
WOW ... man u got MIND .!!
+1 foy ya

Must tell everyone who has been telling about samsung serv. Tat it is crap and all are wrong..or samsung has totally great feedback towards sgs2..my handset went for screen change..the day I applied and the 2nd day serv center got mail frm noida saying to send the handset..it went on Wednesday and on Saturday the call was closed and screen changed and cell dispatched from noida and I got it in my hands on Monday..
The best service from any company.
Previously my xperia x10 died and se guys took 1.5 months to change its ic..the crappiest..
Well done samsung..keep it up..
::happy::
Sent from my GT-I9100 using XDA Premium App

sumeshd said:
Must tell everyone who has been telling about samsung serv. Tat it is crap and all are wrong..or samsung has totally great feedback towards sgs2..my handset went for screen change..the day I applied and the 2nd day serv center got mail frm noida saying to send the handset..it went on Wednesday and on Saturday the call was closed and screen changed and cell dispatched from noida and I got it in my hands on Monday..
The best service from any company.
Previously my xperia x10 died and se guys took 1.5 months to change its ic..the crappiest..
Well done samsung..keep it up..
::happy::
Sent from my GT-I9100 using XDA Premium App
Click to expand...
Click to collapse
Nice...Congrats man ...you got new one or they just fixed and sent it?

Raviteja_HYD said:
Nice...Congrats man ...you got new one or they just fixed and sent it?
Click to expand...
Click to collapse
They replaced screen and sent it..but done all that in just 4 days..
The best service and I am merely impressed by them..
Sent from my GT-I9100 using XDA Premium App

trishul said:
Hi
believe me .. this country doesnt have a law which protects buyer's money
all this goverment and country's laws can do is protect big multinational companies like samsung's interests.
These peope have a rule about 4 days replacement.
I bought a SGS2 which had a scratch on the body. I used it for about 15 days and did the following to get mine replaced
Ill give u a suggestion :-
1) goto the shop whom u bought it from. Explain to him that your money is at stake. what he can do is issue you a current dated bill for the same IMEI number handset. The shopkeeper can do this (he can issue you a bill and immidiately cancel it in his records). My dealer does this! trust me. You have to convince your dealer.
2) go to samsung customer care ( a different one if possible but even if its the same one they cant do ****) actually dont go personally .. send someone else
3) tell them you bought the handset yesterday or day before (according to the bill) and tell them they BETTER replace it or ull complain to samsung korea since your handset is BRAND NEW according to the bill
4) They will HAVE to change it for u.
try it buddy
believe me ... if u cant BEAT em... JOIN em
good luck
Click to expand...
Click to collapse
Thanks for your bold comment mate. That is indeed the actual truth, sadly.

Warning about The Carphone Warehouse

This is my experience with Carphone Warehouse about the infamous "back glass coming unglued" problem. I think it would be easier to copy and paste the email into this thread rather than live through the whole ordeal again.
TL;DR: DON'T GIVE YOUR PHONE TO CARPHONE WAREHOUSE FOR REPAIR. SEND IT STRAIGHT TO SONY.
I have had the worst experience in customer services ever when dealing with one of your branch managers. His attitude was unbelievable and, quite frankly, disgusting.
I went into Carphone Warehouse Broadmead branch early December when my phone needed a repair. The top left corner had a bulge and this rendered the phone non-waterproof, also the ear speaker did not work unless I pushed that part of the back down. I went into the Broadmead branch and spoke to "Geek Squad" they advised they would just send it straight to Sony because it was a waterproof issue. I decided NOT to give my phone in then because I had not backed up anything that was on my phone.
I also had the same problem with my phone which got fixed under warranty by Sony so what they said at that branch made sense to me. I also have proof from Sony that the same issue was fixed under warranty.
I recently went into the Carphone Warehouse branch to give my phone in, this time I went into the Queens Road branch because it was near work and I thought it'd be convenient. The normal staff at the branch are very helpful and nice and a far cry from the manager Shane. I should have heeded the warning signs when he was asking the girl who was serving me "Well, who is it from then?!" OBVIOUSLY I got the phone from Carphone Warehouse, why would I bother coming into a Carphone Warehouse branch if I didn't get my phone from Carphone Warehouse. It was as if I was IN THE WRONG for wanting to get my phone fixed.
The booked the repair in as "Chargeable" and they explained to me that if this issue was NOT my fault I would NOT get charged and it would be fixed under warranty. Since this phone had the same problem BEFORE and was fixed under warranty before I assumed this would be ok and that I definitely wouldn't get charged.
I noticed on the repair tracker that my phone was NOT sent to Sony but sent to Wednesbury instead where it was repaired.
So my phone came back repaired and I popped into the branch where Shane informed me that the repair cost £175. I was obviously aggrieved for the reasons I stated above and explained this to the manager who kept talking over me and obnoxiously waving the repair form I had signed. He let me talk to the engineer who said I had damaged the back and that I would be charged for fixing it. The only thing they did was replace the adhesive, how I managed to melt the adhesive that's within the phone is a mystery to me. I obviously argued my case and he just informed me, you signed the repair form, it means we can charge you. I argued that it was a warranty issue and that I had not damaged the phone in anyway but he was completely dismissive. All the time the manager was talking over me whilst I was on the phone making it impossible to listen to the engineer at the same time. I left after the conversation after realising I would not get this solved with this manager and with my complete and utter frustration and I decided to leave.
After work I went into the Broadmead branch and I explained my situation with the guys at Geek Squad and they told me that they could send it for a second opinion but that the engineers would never admit it's a warranty fault so it's best If I got a second opinion from Sony. Sony emailed me back confirming that the phone WAS fixed under warranty with the same issue. I also sent in a complaint to Carphone Warehouse repairs (which I think went straight to Geek Squad) and the person informed me that because they listed the handset as a chargeable repair that I would be liable to the charge IRRESPECTIVE of what the engineer had found. Shane the manager told me that IF it was a warranty issue I wouldn't be responsible for the charge. Which is completely contrary to what I received in the email (I can forward the emails if you wish, as well as the ones from Sony). I then went into the same Carphone Warehouse branch and explained the information I received and I asked him why he told me I wouldn't be charged if it was a warranty fault when the email I had received said I would be no matter what the case was. He said he "disagreed" with it so I asked who was lying? In which case he didn't have an answer. I asked him to look over the emails in his computer, he barely skimmed them and just had nothing to say. So I asked him what did the emails say? He replied " That you don't want to deal with me" which WASN'T the issue that we were talking about. Honestly, It was like dealing with a petulant child.
It wasn't enough that this regrettable situation occurred but the conduct of the Manager Shane was another story entirely. He consistently kept talking over me, cutting me off and would not wait until I was finished. His attitude was completely dismissive, intimidating and completely indifferent. I asked to speak to the engineer again. He kept talking to me whilst I was on the phone AGAIN to the point where I had to give him a hand signal to STOP. He replied with "No I won't shut up!", I was taken aback but not surprised by his childish juvenile behaviour. The Engineer on the phone seemed more understanding and empathetic but this was not the case with Shane. He was rude, dismissive completely unprofessional and childish, he kept talking over me and never answered any of my questions. He accused me of lying when I mentioned what the female employee had said to me (which I mentioned in the emails) he said I was "mouthing off" when I never once raised my voice or swore or even interrupted him. All I was doing was asking questions and he was acting as if I had committed a crime. I asked him to look at the emails and he less than skimmed over him, I told him what I received in the emails to which he replied "That that wasn't from an engineer" when the SAME email mentions at the bottom was that the person was an engineer. Honestly, I've never dealt with someone like that in life let alone a retail store.
After feeling completely disheartened I left the store.I'm hoping you can do something about this
Click to expand...
Click to collapse
I ran out of characters at the end there so I had to prematurely wrap up.

theprince1991 said:
This is my experience with Carphone Warehouse about the infamous "back glass coming unglued" problem. I think it would be easier to copy and paste the email into this thread rather than live through the whole ordeal again.
TL;DR: DON'T GIVE YOUR PHONE TO CARPHONE WAREHOUSE FOR REPAIR. SEND IT STRAIGHT TO SONY.
I ran out of characters at the end there so I had to prematurely wrap up.
Click to expand...
Click to collapse
You can't be charged for something unless you knew what the price was first as far as I know, so if it didn't have a price on when you signed it is not enforceable (if it did then you can't use this as a defence). Hopefully you won't have to use a defence in court to sort this anyway, and your complaint will get results instead, but I thought I would share this info.

Email the CEO. I got a free nexus 7 when I complained [email protected]
This web site is useful. Www.ceoemail.com
Sent from my C6603 using xda premium

stewartk said:
Email the CEO. I got a free nexus 7 when I complained [email protected]
This web site is useful. Www.ceoemail.com
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
I wish I'd known that when Yodel lost/stole my phone 2 years ago. Carphone Warehouse made me wait 2 weeks before they would send another.
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kingvortex said:
I wish I'd known that when Yodel lost/stole my phone 2 years ago. Carphone Warehouse made me wait 2 weeks before they would send another.
Click to expand...
Click to collapse
if i don`t get anywhere with customer service i always look for the CEO and i would think 90% of the time you`ll get what you want + extras.
i did it with Sky and i got the full package free for 12months.

stewartk said:
if i don`t get anywhere with customer service i always look for the CEO and i would think 90% of the time you`ll get what you want + extras.
i did it with Sky and i got the full package free for 12months.
Click to expand...
Click to collapse
The funny thing is that I would normally do that. I seem to remember that I couldn't find an email address for anyone higher than customer service at the time.
I had major problems with my HTC Hero a few years back and pestered T-Mobile's CEO, Richard Moat after getting nowhere with customer service. I got a call from his PA and ended up with a free HTC Desire, which was the top of the line phone at the time.

stewartk said:
Email the CEO. I got a free nexus 7 when I complained [email protected]
This web site is useful. Www.ceoemail.com
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
Thanks a lot man, I will definitely email him/her if I don't get this satisfactorily resolved with customer services.

Quick update. I sent a email to the Regional Manager and the branch phoned me so I can pick up my handset. No charge applied

theprince1991 said:
Quick update. I sent a email to the Regional Manager and the branch phoned me so I can pick up my handset. No charge applied
Click to expand...
Click to collapse
Nice one
Now just the boy called Shane left
Sent from my C6603 using xda app-developers app

Does OnePlus have quality issues?

I'm currently in a dispute via PayPal with OP, and as pissed off as I am about what I'm dealing with... I actually liked the phone {when it worked}. Once this phone went to crap on me, I bought a Galaxy s9+ on Amazon and returned it the day after I received it (in one day it was noticeably slower and had more battery drain that the 6T.
So I'm thinking about buying another 6t from OP once I get this dispute resolved and hoping that it was a one off situation.
Am I just setting myself up for more failure? Should I just stay away? I don't want the t mobile version even though it might be a safer bet support wise.
For issues in detail, read the following:
I bought the Unlocked 6T on launch date, received it 11\6 and the charger that didn't work, OnePlus sent a new one but I never received it. They blamed the carrier and said they would investigate and still haven't followed up with me.
Also had software bugs with voicemail, and issues with LTE on T Mobile network which OnePlus and T Mobile tried to help me resolve.
Then, on 11\22 the front camera on the phone went out without any warning. I called again after troubleshooting myself, went through standard TS again with them. They asked me to send logs and told me I may have to send in phone for repairs... Which is not what I wanted to do for a 2 week old phone that hadn't been dropped or otherwise damaged.
I got frustrated and told them I wanted to return for a refund because there had been too many issues in the weeks that I had the phone. They rejected my request stating their return window was 15 days and I was on day 16.
After arguing and asking to speak to a supervisor (which never happened), the rep claimed she spoke to her supervisor who allowed the return and I didn't have to pay for return shipping. Told me to submit RMA, email her... Then I'd get the label and m their techs will look at my phone logs and see if it was a software related issue they could remotely fix.
Created RMA, got return instructions..but no label. Rep reached out asking had I gotten the label, then said give it another 2 days. Time passed, still no label but she claims it was sent on 11.23. I didn't hear from her anymore after that. So I called back just for all other reps to tell me I have to pay the shipping costs or talk to the rep that originally promised a return label.
Ive filed a pay pal dispute, they said they would handle it.
Yesterday I got an email from a rep saying they would 'see what they can do' to help me but can't guarantee anything or move forward until I drop the pay pal dispute... I feel like that's a set up... If I drop the dispute without any kind of commitment from them and they go quiet again, I can't reopen it.
I also heard from the original rep today via email. She and her "supervisor" said they cover return costs, but now her email says they don't do that as it's not a part of the purchase agreement.
I hope PayPal resolves in my favor... But if they do, am I crazy for still wanting a 6T?
Sent from my SM-G935T using Tapatalk

I had to RMA my OP3.
I bought my 6T from Amazon so I don't need to go through that process again

This is my first OP device I've ever owned. I ordered mine from OP the very MINUTE they went on sale online, and have had zero issues with mine, and I never get off of it lol I'm going to just bet that you got a defective model and it's a rare occurrence. Like I said though, this is my first OP device.

I had a front facing camera issue as well after 3 days after receiving the device. I think OP needs to be a bit more reactive in terms to the return policy. My gripe is the fact that I had to pay for shipping and the time it takes for me to get a replacement device. I may do a dispute as well considering that I have been out of a phone for over a month.

davemuir said:
I had to RMA my OP3.
I bought my 6T from Amazon so I don't need to go through that process again
Click to expand...
Click to collapse
I thought about that. Are u in the US?
I saw a couple of listings but the price was either inflated or the reviews were sketchy.
Sent from my SM-G935T using Tapatalk

H4X0R46 said:
This is my first OP device I've ever owned. I ordered mine from OP the very MINUTE they went on sale online, and have had zero issues with mine, and I never get off of it lol I'm going to just bet that you got a defective model and it's a rare occurrence. Like I said though, this is my first OP device.
Click to expand...
Click to collapse
Yes it's my 1st one as well, so I'm not sure what's "normal" or if I'm just having bad luck
They went on sale 11\1 at 6am PST... I placed my order by 6:07am lol
Sent from my SM-G935T using Tapatalk

cronojay said:
I had a front facing camera issue as well after 3 days after receiving the device. I think OP needs to be a bit more reactive in terms to the return policy. My gripe is the fact that I had to pay for shipping and the time it takes for me to get a replacement device. I may do a dispute as well considering that I have been out of a phone for over a month.
Click to expand...
Click to collapse
3 days? Wow... It's ridiculous that they wouldn't just replace the device outright at that point.
One of the reps I talked to slipped and told me they have gotten a few reports of this issue and we're investigating.
What we're your symptoms? How much did you pay for return shipping? Have they told you what the problem was?
Sent from my SM-G935T using Tapatalk

j2gifted said:
I thought about that. Are u in the US?
I saw a couple of listings but the price was either inflated or the reviews were sketchy.
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
UK

davemuir said:
UK
Click to expand...
Click to collapse
I heard returns and exchanges are much easier in the UK. There are laws that protect you right?
Sent from my SM-G935T using Tapatalk

I would say there are some quality issues. Not too sure about other models. 6T is my third OP device. My One and 3T have no issues. But my previous unit of 6T had wavily curved screen on the sides. After arguing with the distributor, they agreed to exchange a unit with me, which came in perfect shape. After using it for a few days, I noticed that the screen is irregularly curved in two corners. I'm tired of arguing with the distributor and I don't think I have the face to do it again. Mind you, I never applied any sort of stress on the screen, apart from putting it in my pocket that might apply some bending stress, which is still unacceptable since my 3T stayed in my pocket for one year and the screen is still perfectly shaped

zhenliang1102 said:
I would say there are some quality issues. Not too sure about other models. 6T is my third OP device. My One and 3T have no issues. But my previous unit of 6T had wavily curved screen on the sides. After arguing with the distributor, they agreed to exchange a unit with me, which came in perfect shape. After using it for a few days, I noticed that the screen is irregularly curved in two corners. I'm tired of arguing with the distributor and I don't think I have the face to do it again. Mind you, I never applied any sort of stress on the screen, apart from putting it in my pocket that might apply some bending stress, which is still unacceptable since my 3T stayed in my pocket for one year and the screen is still perfectly shaped
Click to expand...
Click to collapse
Did you order your 6T directly from OnePlus or from another seller?
Sent from my SM-G935T using Tapatalk

j2gifted said:
Did you order your 6T directly from OnePlus or from another seller?
Click to expand...
Click to collapse
I ordered it from OnePlus Malaysia Official Distributor. It's a bit of a mess in Malaysia. OnePlus is not officially in Malaysia but they are appointing an official distributor to sell the devices

I've seen in the news that 6T has issues with "static" running through the screen. I'm definitely staying away from it, still happy with my 3T.
http://www.gizmodo.co.uk/2018/11/some-oneplus-6t-owners-are-having-issues-with-display-static/

j2gifted said:
3 days? Wow... It's ridiculous that they wouldn't just replace the device outright at that point.
One of the reps I talked to slipped and told me they have gotten a few reports of this issue and we're investigating.
What we're your symptoms? How much did you pay for return shipping? Have they told you what the problem was?
Click to expand...
Click to collapse
I just tried to do a face unlock and said that another system app was using the process. After that I could not use any front camera at all. I paid $21 for ups shipping and I am still waiting for ACER center to let me know what was the real issue.
I wish they would have just sent me a new one no questions asked. They asked for a logcat and sent a bunch of emails out.

Had mine since release on the 6th in UK not one QC issue so far. on my OP3 I got the camera focus issue few months after launch hope don't run into issues like that again

I'm getting a bit of a wiggle from the USB port when I connect either the charger cord or the dongle. Sometimes the headphones through my dongle seem to disconnect and interrupt the audio I'm playing.
Unfortunately I can't remember if there was any wiggling in the contact when I got the phone. Can anyone tell me if they experience any looseness or wigglyness in their USB ports? I'm afraid I maybe need to RMA this, which I'm not looking forward to.

3 million sales, a handful of "issues" posted here, hardly a quality "issue"..

cronojay said:
I just tried to do a face unlock and said that another system app was using the process. After that I could not use any front camera at all. I paid $21 for ups shipping and I am still waiting for ACER center to let me know what was the real issue.
I wish they would have just sent me a new one no questions asked. They asked for a logcat and sent a bunch of emails out.
Click to expand...
Click to collapse
I didn't even get an error... I got a duo call from my wife and front camera didn't enable. Thought it was the app until the problem persisted after uninstalls restarts and factory reset.
I didn't a camera test in the system settings and it failed, sent logs, etc. They eventually stopped replying to me.
Also, portrait mode was missing after the front camera stopped working.
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wase4711 said:
3 million sales, a handful of "issues" posted here, hardly a quality "issue"..
Click to expand...
Click to collapse
I'm talking about quality issues in general, not just with the 6T.
In searching, I'm finding a lot of people across the world have had issues that have gone unresolved and where support has been sketchy.
There are also some that report great support and speedy service.
My question is "What's normal?"
Kind of hard to tell.
Sent from my SM-G935T using Tapatalk

well, I spent many years in the consumer electronics world, and the "standard" in our category was 3% or less defectives were the goal; so, if its true they have sold 3 million of these so far, than 3% would be 90,000 "defects"...If the "norm" in the cell phone world is 1%, then 30,000 defects would be "acceptable"
Add modifying the software/unlocking the bootloader/flashing stuff not designed for your specific phone, and so forth, and its easy to see why there are quite a few "alleged" defects; some are users fault, some are things that slipped through QC..
It may be a different percentage in the cell phone world, but that gives you a rough idea of how many defects are "expected", in terms of a percentage of sales of new product..