I need help and suggestions of all the indian sgs2 owners..
Its been 1 month since I bought sgs2 from shop in gujarat..
I am now having display issues..
A perky line appears on the left side of display..it appears randomly..
And now the screen has started flickering like tubelight..lol
I went to samsung service station with my bill and picks of the problem..and strictly asked for replacement and he bluntly refused..
He said replacement is only done within 4 days of buying..not after that
He said only thing he could do is part replacement i.e screen replacement..it would be done when the part is available..it would take roughly a month..
What am I supposed to do..
I cant keep my phone there for a month just like tat..
I need advice about phone replacement in India..has anybofy done it..or what you guys have done if you had some problems..
Awaiting for reply and help and suggestions..
Thanks in.advance for any support..
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According to me,,,either ur fw has become unstable,,,or there is some kinda voltage problem,,,i dont think it has anything to do with the screen,,cuz its not permanent,,,
since ur phone is still under warranty,,u dont have much to worry about,,,
And there is no such thing as part availability,,,they alwayz send the phone to some main service centre or manufacturing centre,,,,so if he is saying that parts are not available then he is tokin Sh*t...try some other service centre,,,thats the best i can say,,or sell it on ebay.. lol
guitarmafia said:
According to me,,,either ur fw has become unstable,,,or there is some kinda voltage problem,,,i dont think it has anything to do with the screen,,cuz its not permanent,,,
since ur phone is still under warranty,,u dont have much to worry about,,,
And there is no such thing as part availability,,,they alwayz send the phone to some main service centre or manufacturing centre,,,,so if he is saying that parts are not available then he is tokin Sh*t...try some other service centre,,,thats the best i can say,,or sell it on ebay.. lol
Click to expand...
Click to collapse
ok thnks bro..but I wanted to know is there a company policy that the phone can be replaced only if it is given whithin 4 days of buying..and no replacement given after that..
and he said that it will take a month if I submit the phone for repairs..
I dont know where he will send it or what he will do with it for a month..and what if it takes more than a month?
I just wanted advice if sum1 is familiar with samsung policies for replacement and repair..
thanks again for supporting..
and also some guys told me it was also a problem in sgs1..and i should replace d phone..
EarlZ said:
RMA it, this is also a common issue with SGS1
Click to expand...
Click to collapse
sumeshd said:
ok thnks bro..but I wanted to know is there a company policy that the phone can be replaced only if it is given whithin 4 days of buying..and no replacement given after that..
and he said that it will take a month if I submit the phone for repairs..
I dont know where he will send it or what he will do with it for a month..and what if it takes more than a month?
I just wanted advice if sum1 is familiar with samsung policies for replacement and repair..
thanks again for supporting..
and also some guys told me it was also a problem in sgs1..and i should replace d phone..
Click to expand...
Click to collapse
well i dont think u ll get a replacement,,,like my seller told me that if i found any problems with the phone i cn replace it within 1-2 weeks,,,i think thats the limit...i am not sure cuz i did it onlyonce with my Samsung Jet,,it had a little air gap under the screen,,i found it the second day and got it replaced,,it took just 1 day...but in ur case its been a month,,i think u r out of the grace period,,,so the only option is to claim the warranty,,,it may take some time,,but u ll get ur problem fixed......and like i said before,,try some other service centre also,,,if possible then in some major city..
@OP- Holy sh!t mate. IMO you should contact Service Center or the Retailer from where you have purchased immediately. How on earth a retailer says that replacement is done only within 4 days. The Phone has One year warranty, so ask them to not kidding. That is a definite problem and clearly visible, so you SHOULD get a replacement.
Regards.
sumeshd said:
I need help and suggestions of all the indian sgs2 owners..
Its been 1 month since I bought sgs2 from shop in gujarat..
I am now having display issues..
A perky line appears on the left side of display..it appears randomly..
And now the screen has started flickering like tubelight..lol
I went to samsung service station with my bill and picks of the problem..and strictly asked for replacement and he bluntly refused..
He said replacement is only done within 4 days of buying..not after that
He said only thing he could do is part replacement i.e screen replacement..it would be done when the part is available..it would take roughly a month..
What am I supposed to do..
I cant keep my phone there for a month just like tat..
I need advice about phone replacement in India..has anybofy done it..or what you guys have done if you had some problems..
Awaiting for reply and help and suggestions..
Thanks in.advance for any support..
View attachment 651460
View attachment 651461
View attachment 651462
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Click to expand...
Click to collapse
u can get a replacement without doubt,it all depends on how u handle this issue............everything that service guy told was a complete lie.............u better contact samsung india directly or by twitter
sumeshd said:
I need help and suggestions of all the indian sgs2 owners..
Its been 1 month since I bought sgs2 from shop in gujarat..
I am now having display issues..
A perky line appears on the left side of display..it appears randomly..
And now the screen has started flickering like tubelight..lol
I went to samsung service station with my bill and picks of the problem..and strictly asked for replacement and he bluntly refused..
He said replacement is only done within 4 days of buying..not after that
He said only thing he could do is part replacement i.e screen replacement..it would be done when the part is available..it would take roughly a month..
What am I supposed to do..
I cant keep my phone there for a month just like tat..
I need advice about phone replacement in India..has anybofy done it..or what you guys have done if you had some problems..
Awaiting for reply and help and suggestions..
Thanks in.advance for any support..
Click to expand...
Click to collapse
He was lucky.If it was me I would have smacked him across the face and got my replacement.
You have nothing to worry .Take it back to the shop you bought and get a replacement.
no company's policy cannot be against law...there is no four day limitation under the consumer protection act....so go ahead and sue him in the district forum...its quick and effective and gets the big guns rattled you dont even need a lawyer. All you need is a paper and a pen...all the best
ummm guyz,,,look grace period and warranty period are 2 different things,,,grace period is like for a week,,,u get a replacement only in the grace period when the company accepts that u got a defected model,,,while in warranty period u wont be charged for anything(if the warranty covers that particular damage,,fortunately in this case it does)and u ll get ur cell fixed,,,but it wont be "REPLACED"....
I am telling u this cuz i have been through this phase,,,there was a time when i got my cell replaced and the other time i got it fixed under warranty.
so there is no point in complaining against anybody,,,u ll just waste more time..
thank you guys so much for your suppoet and suggestions..
In the meanwhile today,the whole day the screen is flickering like hell..(like a fu**ing tubelight)..am so much pissed..
gonna talk with samsung India customer care and then will go to the service center..
I will be trying for phone replacement as priority cause I just cant figure out what the problem is..the line in the screen has not appeared a single time since past 4 days but the flickering screen is more serious and happening from past 2 days..
I am on stock indian kf3..
it could be screen prob or some internal voltage prob..i cant figure out..
so if I get screen replaced and the prob isnt solved then it would be really sad..
so trying for phone replacement initially..
thanks again guys for your support..
Ask them to replace the phone, not only the screen.
i think u shud try reflashing before that,,,,cuz i still think it may b due to a unstable firmware,,,
guitarmafia said:
i think u shud try reflashing before that,,,,cuz i still think it may b due to a unstable firmware,,,
Click to expand...
Click to collapse
ya I reflashed stock indian kf3..and reseted with jig..
guys the problems got much worse overnight..
the line which used to appear on left side has reappeared on right side and the most worst problem that has happened now is the screen backlight has totally turned off..I set it to full brightness and then also it looks as if on lowest brightness..
I am to give it to service center today anyhow..
thanks for all your support..
it seems I have got a major faulty piece in India..
sumeshd said:
ya I reflashed stock indian kf3..and reseted with jig..
guys the problems got much worse overnight..
the line which used to appear on left side has reappeared on right side and the most worst problem that has happened now is the screen backlight has totally turned off..I set it to full brightness and then also it looks as if on lowest brightness..
I am to give it to service center today anyhow..
thanks for all your support..
it seems I have got a major faulty piece in India..
Click to expand...
Click to collapse
tried earlier fws,,,like KE8 which comes as the stock??...if u gave it to the service centre then well and good,,if not try that......
replacement of ur phone
Hi
believe me .. this country doesnt have a law which protects buyer's money
all this goverment and country's laws can do is protect big multinational companies like samsung's interests.
These peope have a rule about 4 days replacement.
I bought a SGS2 which had a scratch on the body. I used it for about 15 days and did the following to get mine replaced
Ill give u a suggestion :-
1) goto the shop whom u bought it from. Explain to him that your money is at stake. what he can do is issue you a current dated bill for the same IMEI number handset. The shopkeeper can do this (he can issue you a bill and immidiately cancel it in his records). My dealer does this! trust me. You have to convince your dealer.
2) go to samsung customer care ( a different one if possible but even if its the same one they cant do ****) actually dont go personally .. send someone else
3) tell them you bought the handset yesterday or day before (according to the bill) and tell them they BETTER replace it or ull complain to samsung korea since your handset is BRAND NEW according to the bill
4) They will HAVE to change it for u.
try it buddy
believe me ... if u cant BEAT em... JOIN em
good luck
trishul said:
Hi
believe me .. this country doesnt have a law which protects buyer's money
all this goverment and country's laws can do is protect big multinational companies like samsung's interests.
These peope have a rule about 4 days replacement.
I bought a SGS2 which had a scratch on the body. I used it for about 15 days and did the following to get mine replaced
Ill give u a suggestion :-
1) goto the shop whom u bought it from. Explain to him that your money is at stake. what he can do is issue you a current dated bill for the same IMEI number handset. The shopkeeper can do this (he can issue you a bill and immidiately cancel it in his records). My dealer does this! trust me. You have to convince your dealer.
2) go to samsung customer care ( a different one if possible but even if its the same one they cant do ****) actually dont go personally .. send someone else
3) tell them you bought the handset yesterday or day before (according to the bill) and tell them they BETTER replace it or ull complain to samsung korea since your handset is BRAND NEW according to the bill
4) They will HAVE to change it for u.
try it buddy
believe me ... if u cant BEAT em... JOIN em
good luck
Click to expand...
Click to collapse
WOW ... man u got MIND .!!
+1 foy ya
Must tell everyone who has been telling about samsung serv. Tat it is crap and all are wrong..or samsung has totally great feedback towards sgs2..my handset went for screen change..the day I applied and the 2nd day serv center got mail frm noida saying to send the handset..it went on Wednesday and on Saturday the call was closed and screen changed and cell dispatched from noida and I got it in my hands on Monday..
The best service from any company.
Previously my xperia x10 died and se guys took 1.5 months to change its ic..the crappiest..
Well done samsung..keep it up..
::happy::
Sent from my GT-I9100 using XDA Premium App
sumeshd said:
Must tell everyone who has been telling about samsung serv. Tat it is crap and all are wrong..or samsung has totally great feedback towards sgs2..my handset went for screen change..the day I applied and the 2nd day serv center got mail frm noida saying to send the handset..it went on Wednesday and on Saturday the call was closed and screen changed and cell dispatched from noida and I got it in my hands on Monday..
The best service from any company.
Previously my xperia x10 died and se guys took 1.5 months to change its ic..the crappiest..
Well done samsung..keep it up..
::happy::
Sent from my GT-I9100 using XDA Premium App
Click to expand...
Click to collapse
Nice...Congrats man ...you got new one or they just fixed and sent it?
Raviteja_HYD said:
Nice...Congrats man ...you got new one or they just fixed and sent it?
Click to expand...
Click to collapse
They replaced screen and sent it..but done all that in just 4 days..
The best service and I am merely impressed by them..
Sent from my GT-I9100 using XDA Premium App
trishul said:
Hi
believe me .. this country doesnt have a law which protects buyer's money
all this goverment and country's laws can do is protect big multinational companies like samsung's interests.
These peope have a rule about 4 days replacement.
I bought a SGS2 which had a scratch on the body. I used it for about 15 days and did the following to get mine replaced
Ill give u a suggestion :-
1) goto the shop whom u bought it from. Explain to him that your money is at stake. what he can do is issue you a current dated bill for the same IMEI number handset. The shopkeeper can do this (he can issue you a bill and immidiately cancel it in his records). My dealer does this! trust me. You have to convince your dealer.
2) go to samsung customer care ( a different one if possible but even if its the same one they cant do ****) actually dont go personally .. send someone else
3) tell them you bought the handset yesterday or day before (according to the bill) and tell them they BETTER replace it or ull complain to samsung korea since your handset is BRAND NEW according to the bill
4) They will HAVE to change it for u.
try it buddy
believe me ... if u cant BEAT em... JOIN em
good luck
Click to expand...
Click to collapse
Thanks for your bold comment mate. That is indeed the actual truth, sadly.
Related
So, this weekend I noticed some dirt under my screen. It isn't too bad, but I paid good money for this phone and I pay $7 a month for TEP, so I want to be completely satisfied with what I have to make it all worthwhile. I'm one of those paranoid people that pre-order the BodyGuardz full-body kit before the phone has even arrived. Anyways, my phone is absolutely mint condition with the exception for some noticeable smudging on the top left of the screen. I even have a Case-Mate Barely There case on top of the full-body BG to protect the camera.
So I took it to a local Sprint store and waited nearly an hour for them to start working on the phone. The local rep told me it would be 2 hours to get it fixed. No problem as Outback was right next door. I grabbed some food and when I returned I was handed back my phone. Only, the screen was completely scratched up and the top and bottom front edges of the phone were chipped. I calmly approached the rep and said that I wasn't going to accept it as it is in far worse condition than when it arrived. I wasn't surprised when the rep said that they had replaced my screen with one that was laying around. I should have taken pictures of the condition so you guys know what I am talking about. I'm surprised they expected anyone to be ok with that. Anyways, so I have them put my old display back and they said that I would have to wait for a new screen to come about so I can get it swapped.
On the way home, I called customer service and explained the situation. After explaining to him that I was not going to waste any more time going through a similar situation in another store he was able to get an advanced replacement sent to me. He told me it would be a couple of weeks as the device was being preordered. I didn't mind as he told me that I would most likely be receiving a new device rather than a refurb due to the low availability. Sweet right?
So I get home today and I am pleasantly surprised to see the replacement waiting for me. I open it up and I noticed a crappy, $5 USB charger (that's odd), what seemed like an original EVO battery but turned out to be a black battery wrapped in red paper (I thought this one was pretty funny), a brand new back cover, and what looked to be a brand new EVO (display sticker was on and everything). Awesome!
Not quite. As I turn the device over, I notice the camera is completely scratched up. I mean, really scratched up. The rim around it was also all chipped. The kickstand had some scratches on it as well. Here we go again...
After being transferred about 3 times where I had to verify my account and explain the situation each time, I was able to get another replacement sent my way. Same story, might be 2 weeks as it is low demand. I explained to the rep that I don't want to keep going through this and I have had similar experiences with replacing my Palm Pre in the past and asked if there was any way he could request a new device. He said he wasn't able to as was not presented to him in the system. He then proceeded by saying that I could keep the charger and battery for my troubles. I giggled. It was as if they knew they were screwing me over and sent me those as if it would satisfy me. I have dealt with my replacements from Sprint and never have they just given me extra "goodies".
I'll most likely be cancelling my 5-line service with them if I don't get a flawless refurb or a new device from them. I have spent way too much time and energy dealing with this type of situation with my Palm Pre, and now with my EVO.
I was already pissed about the $10 additional smartphone tax and the screwed up discount limitations, but this is just pushing me over the edge.
That is exactly why I don't even bother with insurance... they are especially horrible on sprint but I got am illegally rebranded motorola when I was on centennial... Hated their insurance service
There is a reason why Hitler blew a gasket yesterday.
PS. My name is HondaCop and I approve this message.
Good Luck...
Good luck with that flawless idea, I went through 3 refurbs before I demanded brand new phone. On inspection of the new phone, it has light leakage around the gasket and a pin hole next to the home button that light comes through.
I have given up on HTC and Sprint. Once my contract is up, I am either jumping overboard or researching phones thoroughly
Im sorry to hear about that dude. I have had some trouble with sprint but just recently I got a BRAND NEW out of the box phone for free. My battery was shot and it wouldnt charge or turn on so I went in and told sprint that it wouldnt turn on and apparently they didnt think to try a different battery, they gave me a brand new phone and sent me on my way. needless to say, I had an extra bat and it worked just fine.
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
Click to expand...
Click to collapse
Hope you brought your helmet.
@OP, you can also contact the manufacturer and have it replaced with them. I don't think they send refurbs.
Yeah? Sprint used to let me keep the goodies when I got my pre replaced (3 times out of the 6, atleast)
Sent from my PG06100 using XDA App
cruise350 said:
You should be happy that they do anything for you.
Click to expand...
Click to collapse
WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.
HondaCop said:
WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.
Click to expand...
Click to collapse
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
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Sorry, couldn't refuse. Let's keep this clean
DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
Click to expand...
Click to collapse
Lol!
Sent from my PC36100 using XDA App
DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
Click to expand...
Click to collapse
Never said I didn't like Sprint. Don't hate me because I'm not into ballwashing like you guys are, kiddo.
PS. My name is HondaCop and I approve this message.
cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
Click to expand...
Click to collapse
The moment I am liable for a 2-year contract when purchasing their phone AND pay their full-protection insurance, it is TOTALLY Sprint's responsibility to address the dirt under my screen. It isn't like they're paying for the device out of their pockets. They're simply acting as the middleman between the client and HTC's warranty department. It's the least they can do for someone who is devoting 2-years of their wireless service costs to them and is paying their TEP fees.
I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!
I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!
Click to expand...
Click to collapse
He's right. T-Mobile has the best customer service. I replaced my G1 twice in one year. Might have been a refurbished one but it was like new. The best part was I never had to go to a repair center. I made a phone call explained my problem they asked if the water indicator was red and that's it. Sent me a new one in the mail and I sent mine right back no charge.
Sent from my PC36100 using Tapatalk
They could have been like T-Mobile when an update bricked my cliq, even with insurance they said they couldn't help me, contact Motorola which in turn told me to contact T-Mobile, I canceled an went to Sprint.
akarol said:
It isn't like they're paying for the device out of their pockets.
Click to expand...
Click to collapse
Actually, they are paying for the device, out of pocket. You know how the phone actually costs 500, and you're getting it for 200..?
Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?
Makdasamurai said:
Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?
Click to expand...
Click to collapse
Makdasamurai: Thank you for understanding. The sad thing is that it was a corporate store. One of the largest ones here in Orlando (by the Florida Mall). I made the mistake of going to an affiliate store in the past with my Palm Pre (Five Star Cellular) and I will never do that again.
What bothers me is that there is this disparity in service from store to store. I read stories here about people going in and getting a brand new phone on the spot. It's not like they're not being reimbursed that phone by Sprint. Right?
Backdown: I understand what you're saying, but that's nothing new. That's how contract works. They give us a discount, for our commitment with them. Some situations don't even require contracts but the compatibility itself locks you into a commitment such as video game consoles, printers, etc. Trust me, they're making a ton more money on the service than they're losing on devices.
I've been through a very similar situation, so I'll give you some advice. The ONLY people on the phone that can send you a NEW phone, is retentions (account services). If anyone else TOLD you they were sending a new phone, its a lie. That's why you got it so quick, because they send out a refurb instead of waiting for the new one to come back in stock. The lower level reps do not have the power to order a new phone, even if they think they do.
Good to know. I'll be sure to tackle that department if my new replacement disappoints. I just wish I didn't have to go through all this turmoil.
as you all can see in the pics =( my screen is broken. it was in a case this morning and it dropped from my desk landed on the wooden floor and the next thing i see is this =(
i have no warranty and i'm on O2 contract.... what should i do? any advice?
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ouch...if you have no warranty with o2, maybe you got some with your bank account?? anways if your not insured, you will most likely have to pair to get the screen replaced...good luck mate!
If you have full accidental damage cover on your home contents insurance you will be covered (assuming this happened at home, if it didn't you also need personal belongings cover away from home). Of course you'll loose your no claims bonus and have to pay the excess. All depends how much it costs to repair.
Good luck
Sent from my GT-I9100 using XDA App
Ouch, sorry man. Same thing with my mates S2 - but he insured it with PMB. Good luck.
Sent from my GT-I9100 using XDA Premium App
I'm bad... But why don't you tough it out for a month, sign up for insurance today, and then next month get it fixed under warranty / insurance?
=S i'm going to o2 tmr and hope they will help me fix it for free lol. just hoping. i'm just hoping my first month free insurance can cover the cost... sigh sigh sigh seriously anyone wanna buy it off from me?
Your first month free insurance should definitely cover it mate. I would read the contents of the insurance before going through with it though to check if it covers accidental damage.
If it doesn't, then pick a street or an alleyway on a map where there's hardly any cameras and make a story about your phone being stolen by thugs, and make sure you plan your story well, they're likely to ask what you were doing there, give false identities (the common ones; a guy covered in scarf and a hood) get a reference/case number from the police and report it to O2. Your probably going to have to pay an excess of £30, but still well worth it mate.
Good luck.
Bawezy said:
Your first month free insurance should definitely cover it mate. I would read the contents of the insurance before going through with it though to check if it covers accidental damage.
If it doesn't, then pick a street or an alleyway on a map where there's hardly any cameras and make a story about your phone being stolen by thugs, and make sure you plan your story well, they're likely to ask what you were doing there, give false identities (the common ones; a guy covered in scarf and a hood) get a reference/case number from the police and report it to O2. Your probably going to have to pay an excess of £30, but still well worth it mate.
Good luck.
Click to expand...
Click to collapse
Haha, imagine he uses that exact story and o2 stumble across this thread.
Sent from my GT-I9100 using XDA Premium App
M.N.M said:
Haha, imagine he uses that exact story and o2 stumble across this thread.
Sent from my GT-I9100 using XDA Premium App
Click to expand...
Click to collapse
*like*
the bad thing is i am leaving the UK in less than 10days and wont be back for 2 months. what i plan to do is buy an insurance from my bank and claim it 2 months later when i am back lol.
louiswzw said:
*like*
the bad thing is i am leaving the UK in less than 10days and wont be back for 2 months. what i plan to do is buy an insurance from my bank and claim it 2 months later when i am back lol.
Click to expand...
Click to collapse
Not too bad an idea, good luck mate.
Sent from my GT-I9100 using XDA Premium App
That really sucks to see. Did you have a case on it? I have a cheap rubber one on but am not sure if it could take a fall like that either. Some of the hard cases seem like they would add weight and not provide any cushion effect either. So was curious to see if it was unprotected or had a case on. Either way though, I am sorry to see that cracked screen
i used a cheap gel case. =S in theory a soft object should absorb the impact right... but i guess it didn't......
I've dropped the phone 3 times already, and it's still good as new thanks to a zenus carbon case
Wow sorry dude, mines has been dropped a few times cus I give it to my nephew to play with and hes not even 2 so he throws it around a little bit no scratches on the screen just a few on the back, but if you got your phone through o2 call centre they replace the phone for any problems within the first 6 months so you can just call them up and tell them that theres a problem with the screen without mentioning the crack or drop. they'll ask you to send it back and they'll send you a new one or they'll even send a courier to make the switch and they never follow up on the damaged handset, I done this when I took out an xperia on o2 I got the handset replaced like 7 times but it won't work if you got it from a o2 store.
Sent from my GT-I9100 using XDA App
louiswzw said:
=S i'm going to o2 tmr and hope they will help me fix it for free lol. just hoping. i'm just hoping my first month free insurance can cover the cost... sigh sigh sigh seriously anyone wanna buy it off from me?
Click to expand...
Click to collapse
How much would u sell it for if u don't mind me asking? That's if u don't get it fixed lol.
In germany there is an insurance called 'haftpflicht' everyone do need this insurance. So you can say, that your friend let it fall on the ground, and his insurance gotta pay. Doesn't work for your childs.
Sent from my GT-I9100 using XDA App
It's really sad , but I wonder the built quality. A drop from desk caused that? wow! I dropped my Wave 7-8 times from 5-6 ft high, it didn't even have a scratch!
ithehappy said:
It's really sad , but I wonder the built quality. A drop from desk caused that? wow! I dropped my Wave 7-8 times from 5-6 ft high, it didn't even have a scratch!
Click to expand...
Click to collapse
I once dropped a brick 5feet and it didnt break.
Sent from my GT-P1000 using XDA Premium App
Don't do that, people wonder why there insurance is so expensive when muppets like you suggest dumb ideas like this.
be honest and go down the correct route, if you leaving the country fella, by a cheap £10 payg, get your insurance sorted, when you get back claim you broke it, as you did.
ziggazee said:
Wow sorry dude, mines has been dropped a few times cus I give it to my nephew to play with and hes not even 2 so he throws it around a little bit no scratches on the screen just a few on the back, but if you got your phone through o2 call centre they replace the phone for any problems within the first 6 months so you can just call them up and tell them that theres a problem with the screen without mentioning the crack or drop. they'll ask you to send it back and they'll send you a new one or they'll even send a courier to make the switch and they never follow up on the damaged handset, I done this when I took out an xperia on o2 I got the handset replaced like 7 times but it won't work if you got it from a o2 store.
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
which call center? 202?
I have had very poor experience when I sent my phone, SGN, for a service, through my network provider. My phone was replaced with a refurbished phone that its back cover was damaged. Since I'm returning this phone I cannot use it until the matter is resolved, be it by litigation or other means.
Have you sent out your phone for a service before either for the issues XDA members have already extensively covered or for something else? If so, please in short describe your experience in this thread. This thread is created specifically for Samsung Galaxy Note users. Thank you.
Polite notes to the members;
- Please don't use this thread for any technical discussions.
- It is your consumer right to break your warranty and not requiring it. For instance, you wish your Samsung Galaxy Note to have a working eMMC (none defective) before voiding your warranty to use your own chosen ROM.
A polite note to the moderators;
I have checked and there were more threads about Rooting, eMMC bug, and Screen Issues that are still open and active than about warranty experiences.
I had a green tint on my screen after ics update on my note.. After 3 weeks I went to my service center and they gave me a new one
After that bought a note for my wife and while ota upgrading to ics and with the charger plugged in... Some kind of short circuit happened and the screen went crazy...
Rebooted the phone and had some artifacts... The next day I went to a different service center and they gave me a new one as well...
You might be unlucky on that matters
Enviado desde mi LG-P990 usando Tapatalk 2
msedek said:
I had a green tint on my screen after ics update on my note.. After 3 weeks I went to my service center and they gave me a new one
After that bought a note for my wife and while ota upgrading to ics and with the charger plugged in... Some kind of short circuit happened and the screen went crazy...
Rebooted the phone and had some artifacts... The next day I went to a different service center and they gave me a new one as well...
You might be unlucky on that matters
Enviado desde mi LG-P990 usando Tapatalk 2
Click to expand...
Click to collapse
Thank you for your inputs. To help to create a better understanding I would appreciated if you could provide more details please.
- The replaced phones were brand new?
- Were the repair services Samsung authorised?
- Did the new phones were given with Sansung-Made boxes?
As with the OP of the thread that was closed and I the repair services acted with deception. Nothing to do with being unlucky.
My advice for the UK users is that not to use their mobile network providers as they will be worst off, especially if there was further problem with the service itself. It seems UK mobile providers use their own warranty programs which is less in favour to the customers and they do not use manufactures authorised services. Along with the recycling program that they run repair is redundant and replaced with refurbished program. This allows them to make handsome profits from both consumers and the money they charge the manufacturers for the allege 'fix/job'.
No one in this system is willing to take responsibility if the customer is unhappy with the refurbished phone. In such cases a complaint letter has to be written with escalation request to the highest in the company. If the matter still is not resolved then litigation is the final solution.
CSharpHeaven said:
Thank you for your inputs. To help to create a better understanding I would appreciated if you could provide more details please.
- The replaced phones were brand new?
- Were the repair services Samsung authorised?
- Did the new phones were given with Sansung-Made boxes?
As with the OP of the thread that was closed and I the repair services acted with deception. Nothing to do with being unlucky.
My advice for the UK users is that not to use their mobile network providers as they will be worst off, especially if there was further problem with the service itself. It seems UK mobile providers use their own warranty programs which is less in favour to the customers and they do not use manufactures authorised services. Along with the recycling program that they run repair is redundant and replaced with refurbished program. This allows them to make handsome profits from both consumers and the money they charge the manufacturers for the allege 'fix/job'.
No one in this system is willing to take responsibility if the customer is unhappy with the refurbished phone. In such cases a complaint letter has to be written with escalation request to the highest in the company. If the matter still is not resolved then litigation is the final solution.
Click to expand...
Click to collapse
I use samsung centers only..... Yeah In both cases a technician tested the phone in front of me then they come with a Brand new phone samsung original box sealed... The sticker said do not accept this device if the seal its broken etc etc... I opened the boxes and new phones inside... They gave me a new warranty with the new phone' s serial number and that's it.
Edit: well I'm my wife's case her phone was white and they didn't have the white model so they gave me a black one.. So my wife took mines and i got the black wich now I like more xD
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This its the last one I got and i opened the seal you can see in the picture
Sent from my LG-P990 using Tapatalk 2
msedek said:
I use samsung centers only..... Yeah In both cases a technician tested the phone in front of me then they come with a Brand new phone samsung original box sealed... The sticker said do not accept this device if the seal its broken etc etc... I opened the boxes and new phones inside... They gave me a new warranty with the new phone' s serial number and that's it.
Edit: well I'm my wife's case her phone was white and they didn't have the white model so they gave me a black one.. So my wife took mines and i got the black wich now I like more xD
This its the last one I got and i opened the seal you can see in the picture
Sent from my LG-P990 using Tapatalk 2
Click to expand...
Click to collapse
Thank you for your reply and the screenshots. I've been trying to get my old phone back from the repair people to send it to Samsung without a success so far.
I have previously talked to Samsung UK. The first two operators demanded to get all my details before answering my queries and insisting that was Samsung's mandatory policy. Of course, I refused to believe that. The third person said creating a customer account was optional at this stage and the previous two were wrong. They assured me if my phone was beyond repair Samsung would give me a brand new phone and also assured me of their excellent service.
However, I'm pleased you already had a good experience and I don't wish anyone else to go through what I have been through in the past two weeks. This problem might go for another two weeks or more if my mobile provider refuses to give me a brand new phone plus a formal apology.
CSharpHeaven said:
Thank you for your reply and the screenshots. I've been trying to get my old phone back from the repair people to send it to Samsung without a success so far.
I have previously talked to Samsung UK. The first two operators demanded to get all my details before answering my queries and insisting that was Samsung's mandatory policy. Of course, I refused to believe that. The third person said creating a customer account was optional at this stage and the previous two were wrong. They assured me if my phone was beyond repair Samsung would give me a brand new phone and also assured me of their excellent service.
However, I'm pleased you already had a good experience and I don't wish anyone else to go through what I have been through in the past two weeks. This problem might go for another two weeks or more if my mobile provider refuses to give me a brand new phone plus a formal apology.
Click to expand...
Click to collapse
Hope you can solve your issues and get a brand flaming new note
Enviado desde mi LG-P990 usando Tapatalk 2
No Such a thing as Warranty. You are responsible for your own Damages. LOL
Down Here, Phones from samsung retailer cost about 30% more of the outside price.
I always buy from third party vendors.
Funny thing is, My friends who bought from Samsung Retailers at a higher price has more problems than I do.
JazonX said:
No Such a thing as Warranty. You are responsible for your own Damages. LOL
Down Here, Phones from samsung retailer cost about 30% more of the outside price.
I always buy from third party vendors.
Funny thing is, My friends who bought from Samsung Retailers at a higher price has more problems than I do.
Click to expand...
Click to collapse
If you don't have warranty and you are not going on details on how/why your friend who got his device from samsung has 'more troubles' than you... Then you are not contributing to OPs topic..
Sent from my LG-P990 using Tapatalk 2
I had a really bad experience when I gave my phone to service centre in India. I used a dd command to repartition internal sd and got a superbrick. When I went to ssc in Mumbai their guy did some formal inspection to see whether the device was tempered in front of me. He had all the tools to open the back panel( which is below the battery ) infront of him but no he opened it with his bare teeth. When I shouted he just gave me a bland look. Now my phone is working fine but now I am facing another. The phone always stays in charging state. I dont even have the time to go to ssc now and they take like a week to fix it...
They need to improve alot.
Sent from my GT-N7000 using xda app-developers app
The very next day i got my note,i broke my ear phones and i managed to make them believe that it was a damage from samsug and got a new one
Later,after 3,4 months,i got my phone bricked.I followed the pit file method and managed to make it work.Cleared flash counter and went to SSC and said i lost some internal storage
The technician said its a firmware problem and firmware update will clear the problem and he asked whether to update it to 4.0.4
I said to update and it once again got bricked.Actually he got feared as it was bricked in his hands.He tried many ways to make it work but nothing worked
Finally i got my motherboard replaced
And now,once again i got my ear phones damaged
But i dont think they will do it again for me
Edit: I got my ear phones replaced
Update...
I have finally given a brand new phone by my network operator after being left without my phone for nearly a month.
Interestingly, the phone [SGN] had ICS 4.0.3 out-of-box and the newest dated battery I have ever seen. The phone was sim unlocked as well with no bloatware from the NP. I upgraded it to 4.0.4 as soon as I got home. However, the quadrant score is very low on this phone, normally around 3400. I used to get over 4000 on second or third benchmark run.
Don't forget to go to Samsung directly if you live in the UK, you would be better off.
CSharpHeaven said:
Update...
I have finally given a brand new phone by my network operator after being left without my phone for nearly a month.
Interestingly, the phone [SGN] had ICS 4.0.3 out-of-box and the newest dated battery I have ever seen. The phone was sim unlocked as well with no bloatware from the NP. I upgraded it to 4.0.4 as soon as I got home. However, the quadrant score is very low on this phone, normally around 3400. I used to get over 4000 on second or third benchmark run.
Don't forget to go to Samsung directly if you live in the UK, you would be better off.
Click to expand...
Click to collapse
Congrats, man !
It is always advisable to go to samsung direct.
As the network operator company, they will go back to the same sources also.
So, rather than go one round from the network operator, better do shortcut to Samsung.
Always faster, and better service.
:highfive:
PS :
It applies here too. Samsung service center is always act faster and better than the network operator.
I bricked my note 2x in a month last july. Samsung service center gave me back my note with new mobos 3days after i checked it in to be serviced... So technically, this is my 3rd note hehehe.
Sent from my GT-N7000 using Tapatalk 2
I have a bricked Note and I'll take it to SSC by this week.
Pls wish me best of luck
kzshantonu said:
I have a bricked Note and I'll take it to SSC by this week.
Pls wish me best of luck
Click to expand...
Click to collapse
Good luck and I hope everything goes stree-free for you.
kzshantonu said:
I have a bricked Note and I'll take it to SSC by this week.
Pls wish me best of luck
Click to expand...
Click to collapse
Good luck! I broke mine and SSC replaced the mainboard in one hour.
Sent from my GT-N7000 using Tapatalk 2
I took my bricked gnote to mediamarkt in germany and after 8 days they called me for taking it back ... They have replaced the motherboard and it is working great ... ofcourse it took a while for adapting the new MM with the whole device
Sent from my GT-N7000 using xda app-developers app
ashkan_mc said:
ofcourse it took a while for adapting the new MM with the whole device
Click to expand...
Click to collapse
what does that exactly mean?
How's that possible?
warranty
i hope not use it..
had a bad experience , when I returned my bricked phone for service centre in Bangalore , they took 3 days and said they replced the Motherboard, after I took it home realized that the flash wasnt working and when I took it back to the service centre they mentioned that I heated the motherboard and tampered it !!!!! , never to that service centre again and on top they asked me to pay 8k to replace the board as THEY think I tampered it...
Hi guys,
Bought my One from P4U last week on Sunday, when I first got it I had tiny gaps, however now those gaps have got quite large at the top and bottom and I have noticed that the acryaly front of the phone doesn't align with the back, there's overhang if you will.
I bought my phone from Manchester, but live in a small town around 25 miles away that has no 'major' P4U stores about, and so I doubt they will have stock in. I don't fancy driving 25 Mike's either and I don't really want to be without a phone as I use it for work.
Any advice?
Thanks!
Sent from my HTC One using xda app-developers app
25 miles = 20 min drive. Or use your old phone, or by a £10 phone while you wait.
Sent from my GT-I9100 using xda app-developers app
drspikes said:
25 miles = 20 min drive. Or use your old phone, or by a £10 phone while you wait.
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
After fuel, spending £500 etc, I don't think I should have to go to those lengths as a consumer.
jaaystott said:
After fuel, spending £500 etc, I don't think I should have to go to those lengths as a consumer.
Click to expand...
Click to collapse
are you serious? you dont feel you should have to go back to p4u with a faulty device because theyre 25 miles away?
do you want p4u to set up a shop next door to you because you dont want to drive back to town?
do you think they gave you a faulty one on purpose because they knew you lived a bit further away?
oh.. my advice? GO BACK TO TOWN WHEN YOU KNOW ITS IN STOCK
whats that? you dont feel you should have to call somewhere 25 miles away?
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i really despair at some of the idiocy that is posted on these forums.
djbenny1 said:
are you serious? you dont feel you should have to go back to p4u with a faulty device because theyre 25 miles away?
do you want p4u to set up a shop next door to you because you dont want to drive back to town?
do you think they gave you a faulty one on purpose because they knew you lived a bit further away?
oh.. my advice? GO BACK TO TOWN WHEN YOU KNOW ITS IN STOCK
whats that? you dont feel you should have to call somewhere 25 miles away?
i really despair at some of the idiocy that is posted on these forums.
Click to expand...
Click to collapse
Actually they are in a City. And No, I do not expect them to set up a store next door to me at all. I expect people like you though to sincerely answer my question then have a go at me. After spending £500 and putting that much into P4U's pocket, if the device that I receive is faulty, the last thing I want to be doing is spending even more money driving down there all over again to get another unit.
The point in this thread, was to see if maybe any other users had experience in such matters, or had tried to get a replacement unit sent in the post, over the phone as they live a distance away. As it turns out, I'm 17 and cannot drive yet and so rely on my father to get me about. Though this might be somewhat of an embarrassing situation, it also shows that not all consumers are the same. I was only asking for advice, not for someone to have a go at me.
Also, from my house to 'town' as you call it, there are no roads with the speed limit over 50, and so it would be quite impossible to get there in 20 minutes.
I'll call P4U in the morning, I was just asking.
jaaystott said:
Actually they are in a City. And No, I do not expect them to set up a store next door to me at all. I expect people like you though to sincerely answer my question then have a go at me. After spending £500 and putting that much into P4U's pocket, if the device that I receive is faulty, the last thing I want to be doing is spending even more money driving down there all over again to get another unit.
The point in this thread, was to see if maybe any other users had experience in such matters, or had tried to get a replacement unit sent in the post, over the phone as they live a distance away. As it turns out, I'm 17 and cannot drive yet and so rely on my father to get me about. Though this might be somewhat of an embarrassing situation, it also shows that not all consumers are the same. I was only asking for advice, not for someone to have a go at me.
Also, from my house to 'town' as you call it, there are no roads with the speed limit over 50, and so it would be quite impossible to get there in 20 minutes.
I'll call P4U in the morning, I was just asking.
Click to expand...
Click to collapse
I had the exact same problem with my faulty phone. I phoned up Phones4U sales and asked them if they could ship a replacement phone to my local store as they had none in stock. Took around 5 days but once arrived I just went into the shop with an authorisation code for replacement and they changed it there and then.
dr9722 said:
I had the exact same problem with my faulty phone. I phoned up Phones4U sales and asked them if they could ship a replacement phone to my local store as they had none in stock. Took around 5 days but once arrived I just went into the shop with an authorisation code for replacement and they changed it there and then.
Click to expand...
Click to collapse
Thanks for the advice, I'll give them a call tomorrow and see what they offer up. There is a much more local store to me, so maybe they would deliver a replacement to it and give me the code.
dr9722 said:
I had the exact same problem with my faulty phone. I phoned up Phones4U sales and asked them if they could ship a replacement phone to my local store as they had none in stock. Took around 5 days but once arrived I just went into the shop with an authorisation code for replacement and they changed it there and then.
Click to expand...
Click to collapse
exactly just have them allocate you one and then go when you know its there, then kick off if its not.
i mean seriously? what is the alternative? what are you expecting p4u to do?
from reading the OP it almost sounds as if you expect them to courier a replacement to your door, and take the old one away with them at the same time - that's why i find the post so ridiculous.
you live a bit further away, so what? how is it p4u's fault that you have a faulty device? or that you live too far away for it to be nice and convenient for you to return it?
jaaystott said:
Hi guys,
Bought my One from P4U last week on Sunday, when I first got it I had tiny gaps, however now those gaps have got quite large at the top and bottom and I have noticed that the acryaly front of the phone doesn't align with the back, there's overhang if you will.
I bought my phone from Manchester, but live in a small town around 25 miles away that has no 'major' P4U stores about, and so I doubt they will have stock in. I don't fancy driving 25 Mike's either and I don't really want to be without a phone as I use it for work.
Any advice?
Thanks!
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Just wait till April to get a replacement because there's a high chance you will get another faulty phone in this first batch.
Sent from my HTC One using xda premium
What's the latest P4U would do an exchange?
Sent from my HTC One using xda app-developers app
jaaystott said:
What's the latest P4U would do an exchange?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
You have 28 days for faulty device. Inform them of fault get a ref no, find out what your options are and then inform them of your intent. Make that call.
riz157 said:
You have 28 days for faulty device. Inform them of fault get a ref no, find out what your options are and then inform them of your intent. Make that call.
Click to expand...
Click to collapse
out of interest what happens when the 30 days are over , who covers it then? HTC?
djbenny1 said:
exactly just have them allocate you one and then go when you know its there, then kick off if its not.
i mean seriously? what is the alternative? what are you expecting p4u to do?
from reading the OP it almost sounds as if you expect them to courier a replacement to your door, and take the old one away with them at the same time - that's why i find the post so ridiculous.
you live a bit further away, so what? how is it p4u's fault that you have a faulty device? or that you live too far away for it to be nice and convenient for you to return it?
Click to expand...
Click to collapse
Funnily enough, when I lived in the UK and had a fault with my Hero, T-Mobile sent a courier to collect my phone the next day. He gave me a new handset, and took the faulty one with him.
Sent from my Nexus 7 using Tapatalk 2
ant78 said:
out of interest what happens when the 30 days are over , who covers it then? HTC?
Click to expand...
Click to collapse
Yepp.I believe they send it off to HTC under the warranty to be repaired :good:
ant78 said:
out of interest what happens when the 30 days are over , who covers it then? HTC?
Click to expand...
Click to collapse
Contact htc directly, pickup drop off service. Very good.
I don't think that's right. Warranties always through the person who sold it. You don't actually have a relationship with HTC in law.
Sent from my GT-I9100 using xda app-developers app
---------- Post added at 01:05 PM ---------- Previous post was at 12:59 PM ----------
Oh and congratulations on having £500 spare as a 17 year old. You might want to have a less expensive phone for when you leave your house to go to school or go out. I bet you don't have another £500 pounds for a replacement. I remember how responsible I was at 17.
Sent from my GT-I9100 using xda app-developers app
so phones4u would have to replace the unit say 6 months down the line if the phone developed an issue?
ant78 said:
so phones4u would have to replace the unit say 6 months down the line if the phone developed an issue?
Click to expand...
Click to collapse
Yes they would. They insure the phone for 1 year and the year after HTC will insure it. Unless its a contract phone and you are covered over the duration of your contract then.
Actually it's 2 years the poor seller is responsible.
http://m.guardian.co.uk/money/2009/may/23/tesco-consumer-guarantee
Sent from my GT-I9100 using xda app-developers app
Not too sure about the law elsewhere, but in the UK the seller is only required to actually warrant the item for 28-30 days, unless the seller is the manufacturer. Many years ago I had a Sony Ericsson W580 that I purchased from Phones4U. This phone was legendary for the buttons on the front falling off, which of course happened to mine a little after 30 days (which is P4U's policy) and they did indeed send it to Sony Ericsson. Going back two years now, I had a HTC Desire which was just under 12 months old, infact I think it was literally 3 days before it became a year old. P4U sent it straight back to HTC, and I had to wait for another one.
If you order a phone straight from a carrier, and I mean either over the phone or the internet, then they are obliged to give you a replacement handset immediately. Weather it is new or refurbished, does not matter. When you buy a phone through, say, an EE store, EE as a company (over the phone and Internet) are NOT obliged to provide you with a replacement handset or offer you any support as technically that EE store is selling on behalf of EE the company. It's all very confusing, I know.
Basically, after 30 days in the UK, even if it's just an hour the device will be sent to HTC or an authorised P4U repair centre.
Just wanted to share my experience so far with my Z3, a phone that I actually love. I have owned mostly Sony Mobile products for the last 5 years but after this experience, this will undoubtedly be my last. Any constructive opinions or advice would be appreciated as im sure other have had similar experiences.
So in essence, my phone has been sent in 3 times for warranty work to the Canadian Repair Centre in Ontario. Each time the phone has been returned with damage or defects.
I purchased a Sony Xperia Z3 in November 2014 direct from Sony for $721.05 (Phone #1).
In August 2015 I sent this phone in as the phone stopped working completely (RMA #1). The repair center tested and replaced this phone with a new one (Phone #2). In September 2015 the replaced phone arrived back with a white pixel issue on the screen (this wasn't even an OCD issue, there was clearly a white spot on the screen that almost looked like a hole, but was probably a pressure point).
This phone was sent back to the repair center in October 2015 (RMA #2). The phone was still new when sent back for repair and had the protective plastic wrapping on it (I didnt even bother to set up the phone as I knew when I turned it on that I would be sending it back). When it was received back from repair (still IMEI #2) the glass back plate was detached and the phone had heavy scratching on the back panel as it was shipped loosely without any protection in a large cardboard box. The glass back was not properly attached because they of course had to remove it to replace the screen ( I could literally slide a credit card between the panel and the frame). This time, I had to contact the repair center over 15 times to get another RMA number. I had my issue escalated to 3 different supervisors, each who never returned phone calls when they said they would and refused to look into my issue despite photos being sent outlining the issue. I demanded the phone be replaced as I had no confidence that the phone would ever be repaired properly to original specs (this is advertised as a waterproof phone and the back plate was not even attached properly from the repair center). In addition, the phone was shipped across the country improperly in a loose box with no bubble wrap which heavily scratched the back panel and potentially hurt the longevity of the device. I kid you not, the phone was literally thrown into a cardboard box with nothing around it and shipped. Angry about the lack of service for such an expensive device and the clear incompetence of the repair centre, I demanded a replacement and they agreed to look into the issue and agreed to provide me compensation for the time I was without the device (as it took several weeks for them to agree to issue the RMA).
Finally, after over a month in Dec 2015 I received another RMA number (#3). I sent the phone back for the third time and it was returned to me on Dec 14, 2015 with the same issue (still IMEI #2). The back panel is still heavily scuffed (this phone was new when originally sent in) and the back panel is not attached properly. The panel has a gap at the bottom as before and makes a noise when held as if the panel is coming detached from the device. As previously mentioned, this device was advertised as IP65 and IP 68 dust and waterproof and this repair is not acceptable. The repair facility is clearly incapable of repairing the phone to an acceptable condition. The customer service experienced is absolutely horrific and I have been treated very poorly. I spent over $700 on this phone and have been without a working device for almost 6 months because this repair facility is unable to provide timely service of any acceptable quality. I have wasted hours and hours on the phone describing this issue to people who do are not interested in solving a legitimate warranty problem. I cannot waste any more time sending this phone back to a repair center that cannot repair phones properly. I can't waste any more time on the phone with service representatives who do not take this issue seriously and refuse to provide a solution. It is now December 29th and I have received no response from Sony despite being promised a response within 48 hours on December 16th. I highly doubt they will contact me so the next step is to seek legal advice.
In my opinion its just not worth it to buy one of these phones anymore. The service quality and attention is so dismal that there is just too much risk if you ever find yourself needing warranty service.
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Sorry to read about your experience, that back is terrible... I think you got a lemon, I have the same D6603 since day 1 and never had a single issue with it, this phone still runs like it's new out of the box. I've never been so impressed with a a phone since owning this one.
Sent from my D6603 using Tapatalk
I love the phone too but the service level if you need warranty work is atrocious. It's a helpless feeling.
The infamous 3rd party logistics repair company that sony contracted in mississauga. Heard too many complains about them.
I had to deal with them one time because my z3 had quite a few stuck pixels. Sony gave me the rma and I shipped the phone in along with my receipt for a warranty repair (yes i realized you were suppose to send a copy of receipt). One week later, they sent me a quote for out of warranty to fix the screen and the parts because they threw out the box i shipped with and the receipt in there. I escalated with sony at least 3x before the 3rd party centre decided to give me 'courtesy' repair for no warranty. Here's the thing when they say they will reply to you about the escalation. They won't even bother to call back so I always call them on the same day demanding to speak to supervisor about the case.
A week later they shipped my phone back repaired and in decent box to cushion. The phone to my surprise was in a new frame and looked like new along with the back panel glued properly. in the box, there was also paperwork saying it passed waterproof test and i confirmed it with my own pressure sensor test.
Now back to your topic. Did you try to run diagnostic on your phone with the pressure sensor to see if its waterproof? Did they send paperwork saying the phone is waterproof?
darkknight200 said:
The infamous 3rd party logistics repair company that sony contracted in mississauga. Heard too many complains about them.
I had to deal with them one time because my z3 had quite a few stuck pixels. Sony gave me the rma and I shipped the phone in along with my receipt for a warranty repair (yes i realized you were suppose to send a copy of receipt). One week later, they sent me a quote for out of warranty to fix the screen and the parts because they threw out the box i shipped with and the receipt in there. I escalated with sony at least 3x before the 3rd party centre decided to give me 'courtesy' repair for no warranty. Here's the thing when they say they will reply to you about the escalation. They won't even bother to call back so I always call them on the same day demanding to speak to supervisor about the case.
A week later they shipped my phone back repaired and in decent box to cushion. The phone to my surprise was in a new frame and looked like new along with the back panel glued properly. in the box, there was also paperwork saying it passed waterproof test and i confirmed it with my own pressure sensor test.
Now back to your topic. Did you try to run diagnostic on your phone with the pressure sensor to see if its waterproof? Did they send paperwork saying the phone is waterproof?
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Click to collapse
Look at the photos. I dont think that is a waterproof phone. Its not even assembled properly. I took one look at it and didnt even bother to turn it on. Its been sitting in the box because I dont want to touch it. This is the second time its come back from the service center with back panel issues.
forzanerazzurri said:
Look at the photos. I dont think that is a waterproof phone. Its not even assembled properly. I took one look at it and didnt even bother to turn it on. Its been sitting in the box because I dont want to touch it. This is the second time its come back from the service center with back panel issues.
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I have been asked now to send the device in for the fourth time and was told I would be getting info and a shipping label on Dec 23rd. I still havent recieved that and I cant get anyone to return calls or emails. This is infuriating. Their mobile division is pretty much dead and I seriously advise people to stay away from their devices. The support is nonexistant post sale.
forzanerazzurri said:
I have been asked now to send the device in for the fourth time and was told I would be getting info and a shipping label on Dec 23rd. I still havent recieved that and I cant get anyone to return calls or emails. This is infuriating. Their mobile division is pretty much dead and I seriously advise people to stay away from their devices. The support is nonexistant post sale.
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just gotta keep following up and pursuing their supervisor. Ya i know its frustrating and probably everyone went on holiday during that time.
darkknight200 said:
just gotta keep following up and pursuing their supervisor. Ya i know its frustrating and probably everyone went on holiday during that time.
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Thanks man. Its just I have been without a resolution or a fully functioning device since August 2015. Does Corporate Sony not want to know about this stuff? It makes them look awful.
forzanerazzurri said:
Thanks man. Its just I have been without a resolution or a fully functioning device since August 2015. Does Corporate Sony not want to know about this stuff? It makes them look awful.
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hm you can try posting your problem on sony canada fb page. I remember few months ago, someone that was as frustrated as you posted and managed to get the upper people to contact the person.
to clarify the fb page since theres too many that can cause confusion, it would be sony mobile CA.
https://www.facebook.com/sonymobileca/
darkknight200 said:
hm you can try posting your problem on sony canada fb page. I remember few months ago, someone that was as frustrated as you posted and managed to get the upper people to contact the person.
to clarify the fb page since theres too many that can cause confusion, it would be sony mobile CA.
https://www.facebook.com/sonymobileca/
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Thanks for your help. I am just going to sue them. Seems far easier than dealing with them.
What a pity..
I am quite shocked by your experience, however I can't agree with conclusion that it is not worth it to buy these phones.. And I can illustrate it by my very own service experience here in Germany.
My Z3 was purchased on contract with carrier, for the phone + unlimited flat + 2GB LTE + 1GB LTE in roaming I pay 35€ on 24 month contract. I have had been good to my phone, carrying it in Sony wireless charging case, which has a quite hard back and the phone survived many hard ground landings, sometimes scratching the metal edges. I also flashed different firmwares (maybe 60-70 times).
After 9 months, I spotted yellowish spots on display, close to where on/off button is. After making sure that it is not anyway firmware related, I sent the phone to repair center, claiming warranty repair.
The phone got checked, malfunctioning backlight was diagnosed, phone was repaired and sent back, whole thing took just 1 week and phone arrived by DHL on 24th December, costing zero to me. I expected that the backlight/display would have been replaced, but when I got the repair statement later on by e-mail, I was quite surprised, as the parts exchanged for new was display/touchpad assembly, sound speakers, cover glass, and metal casing (goodbye scratches)... The phone looks again like total new. Plus the repair center sent with it free screen+back protectors.
So, maybe you just had a back luck, but I am definitely satisfied with service here..
ondrejvaroscak said:
I am quite shocked by your experience, however I can't agree with conclusion that it is not worth it to buy these phones.. And I can illustrate it by my very own service experience here in Germany.
My Z3 was purchased on contract with carrier, for the phone + unlimited flat + 2GB LTE + 1GB LTE in roaming I pay 35€ on 24 month contract. I have had been good to my phone, carrying it in Sony wireless charging case, which has a quite hard back and the phone survived many hard ground landings, sometimes scratching the metal edges. I also flashed different firmwares (maybe 60-70 times).
After 9 months, I spotted yellowish spots on display, close to where on/off button is. After making sure that it is not anyway firmware related, I sent the phone to repair center, claiming warranty repair.
The phone got checked, malfunctioning backlight was diagnosed, phone was repaired and sent back, whole thing took just 1 week and phone arrived by DHL on 24th December, costing zero to me. I expected that the backlight/display would have been replaced, but when I got the repair statement later on by e-mail, I was quite surprised, as the parts exchanged for new was display/touchpad assembly, sound speakers, cover glass, and metal casing (goodbye scratches)... The phone looks again like total new. Plus the repair center sent with it free screen+back protectors.
So, maybe you just had a back luck, but I am definitely satisfied with service here..
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Click to collapse
Thing is in Canada, sony contracted a 3rd party logistics company to deal with repairs for Canadians. Their reputation is not that positive and will seldomly have some good effortless repairs.
darkknight200 said:
Thing is in Canada, sony contracted a 3rd party logistics company to deal with repairs for Canadians. Their reputation is not that positive and will seldomly have some good effortless repairs.
Click to expand...
Click to collapse
Same in Germany, repairs are done by 3rd party contractor..
sad to see such bad service. I'm located in malaysia, and they are using 3rd party service centre for repairs as well. the one i send my phone in just happened to service Mi phones as well.. and got me worried on the level of service.
i sent my phone in due to inresponsive touchscreen at the centre. (ok, this is actually my fault as i was replying text before i doze off at night. woke up with the phone under my bum)
the service centre told me usually this is not covered under warranty (phone is 9 months old) but they will repair it under warranty anyway and advised me to be more careful in the future.
The phone was repaired in 3 weeks (it was christmas weekend)
this... has a HUGE contrast with direct service centres experiance i had with Samsung Malaysia (SME) when i was on my previous phone, the Samsung Note 2. The experiance is downright horrible.
I don't think you can blame Sony. I have had my Sony repaired three times, all my own fault. The first time, I dropped it and broke my screen. Sent via Vodafone to Dynafix. Got it back with a week(!) and cost me nothing.
The second time, dropped it again and the next day, I woke up bu tmy phone didn't. Sent via Vodafone to Dynafix. Got it back with a week(!) and cost me nothing.!
The third time, dropped it again, slide out of my pants when I went to the toilet. Again, broke my screen. Sent via Vodafone to Dynafix. Got it back with a week(!) and this time it costs me 219 euro! :silly: A shame, but my own fault. Now using a bumper case again, which I think is a waste since the phone doesn't look nice at all with it.
In my experience it depends on the service center head not the company. When i had a similar issue with the service center people, i raised to the sony care and they sorted out my issue.
I have just the opposite experience. Phone hit the ground 9 months ago and one bump of the corners war broken. Rest ok. After 9 months, the screen started to flicker and sometimes a pixel-salad of all colours appeared instead of the usual screen interface. Also, screen broken. I expected Xperia Care to tell me that the screen was broken as my phone fell off but instead of this, they repaired the screen, the bump, one scratch on the back panel, provided me two additional screen protectors... and everything under guarantee and for free!!
I loved Sony products in the past... but now even more. With the around 200$ I expected to pay for the repair I will buy now a Smartwatch 3
It varies from one country to another, here in Spain, if you send in your Xperia phone for repair, they'll even change the covers if they've scratches, it happened to me twice but you gonna be without a phone for 3 weeks
I'll share my story as well - I was a long-term iPhone and Windows Phone user - since the first iPhone I switched to Windows Phone when it launched, and then to Android because I fell in love with Xperia Z. My experienced, however, quickly began to deteriorate.
First, I experienced problems with the screen on my Z - which somehow disappeared later. But after a few months, the phone developed a really big issue with the battery which couldn't hold half a day of being locked and in my pocket. Foolishly, I went to Sony Centre hoping they would help me - there I was told that Sony Centre has nothing to do with Sony Mobile - even though they do see Xperia phones there...go figure... and was told to contact Sony Mobile directly. So I did - the less then polite customer service representative told me I have to ship the phone to their warehouse/repair centre in London - and pay for it. Since the phone was still under warranty, I did - and after 23 days I got it back with a note "no fault detected". Needless to say, the battery was not replaced and ironically completely discharged when it arrived back. Charged it, turned the phone on, went to work... at 12am, 18% left. At this point I should mention I tried many things to fix it - software, roms, reboots etc. nothing helped. I contacted them and sent it back again - this time, I got the battery replaced, but the phone arrived completely destroyed... you remember those anti-shatterproof films Sony used to apply on their phones ? It was scratched all over, front and back.
Well, that's life - but after a while I got Xperia Z3. Man, what a beauty - I was in love with Sony again. BUT! A little over 12 months after I got the phone - the microphone started to misbehave. Whenever you plugged in a headset, microphone would not work. Then, it stopped working when using loudspeaker. Then the camera stopped working, displaying errors all the time. In the meantime it broke 3 microSD cards ( sandisk ). So I contacted Sony again... this time it went even worse. Got told that phone is no longer under warranty and If I want - I can send it to the same, dreadful location in London, at my own cost - and pay 75 quid for "diagnosis" after which, if there are any faults, I can decide to have it fixed and pay for the repairs. After explaining what's wrong, the technician said they would probably have to replace the microphone, wiring and the camera for an approximate price of 250 quid... plus diagnosis and shipping - both ways. I was speechless... told him it would be cheaper to get a new Z3 off Amazon to which he basically laughed at me...
The moral, or conclusion of this story is - ladies and gentleman, however we might love Sony or Sony devices - they do not give a flying fk about their customer.
Sorry to hear your experience.
My experience has been very good with sony. After a year of Z3 (under contract with EE) had a crack in the corner front screen, i had switched to Moto X. Thought let me give a try by sending it to the repair centre and get a quote. I sent on a thursday. And next tuesday, I get a mail saying, My phone is on the way back. But did not give any indication on the repair status. Two days later, i received the phone and to my surprise screen was fixed. No charge..everything under warranty!!! High Street repair guys asked for 110GBP!
Next I sent my wife Z3 compact (again contract but with Vodafone), which has the front screen glue coming off and proximity sensor not working. This time go the phone back in two days.. but old phone exchanged with new phone. (But unfortunate that it is still locked to vodafone)
But atleast the both phones fixed free of cost. Was really impressed. When compared to other manufacturers, Sony is still much better. My Samsung tab S screen cracked and cost of fix is 140GBP and samsung centre quoting 220 GBP (Cost of a New tablet!!!)
Looks like sony repairs are hit or miss.