Database Users

Sprint is Really Pissing Me Off!

So, this weekend I noticed some dirt under my screen. It isn't too bad, but I paid good money for this phone and I pay $7 a month for TEP, so I want to be completely satisfied with what I have to make it all worthwhile. I'm one of those paranoid people that pre-order the BodyGuardz full-body kit before the phone has even arrived. Anyways, my phone is absolutely mint condition with the exception for some noticeable smudging on the top left of the screen. I even have a Case-Mate Barely There case on top of the full-body BG to protect the camera.
So I took it to a local Sprint store and waited nearly an hour for them to start working on the phone. The local rep told me it would be 2 hours to get it fixed. No problem as Outback was right next door. I grabbed some food and when I returned I was handed back my phone. Only, the screen was completely scratched up and the top and bottom front edges of the phone were chipped. I calmly approached the rep and said that I wasn't going to accept it as it is in far worse condition than when it arrived. I wasn't surprised when the rep said that they had replaced my screen with one that was laying around. I should have taken pictures of the condition so you guys know what I am talking about. I'm surprised they expected anyone to be ok with that. Anyways, so I have them put my old display back and they said that I would have to wait for a new screen to come about so I can get it swapped.
On the way home, I called customer service and explained the situation. After explaining to him that I was not going to waste any more time going through a similar situation in another store he was able to get an advanced replacement sent to me. He told me it would be a couple of weeks as the device was being preordered. I didn't mind as he told me that I would most likely be receiving a new device rather than a refurb due to the low availability. Sweet right?
So I get home today and I am pleasantly surprised to see the replacement waiting for me. I open it up and I noticed a crappy, $5 USB charger (that's odd), what seemed like an original EVO battery but turned out to be a black battery wrapped in red paper (I thought this one was pretty funny), a brand new back cover, and what looked to be a brand new EVO (display sticker was on and everything). Awesome!
Not quite. As I turn the device over, I notice the camera is completely scratched up. I mean, really scratched up. The rim around it was also all chipped. The kickstand had some scratches on it as well. Here we go again...
After being transferred about 3 times where I had to verify my account and explain the situation each time, I was able to get another replacement sent my way. Same story, might be 2 weeks as it is low demand. I explained to the rep that I don't want to keep going through this and I have had similar experiences with replacing my Palm Pre in the past and asked if there was any way he could request a new device. He said he wasn't able to as was not presented to him in the system. He then proceeded by saying that I could keep the charger and battery for my troubles. I giggled. It was as if they knew they were screwing me over and sent me those as if it would satisfy me. I have dealt with my replacements from Sprint and never have they just given me extra "goodies".
I'll most likely be cancelling my 5-line service with them if I don't get a flawless refurb or a new device from them. I have spent way too much time and energy dealing with this type of situation with my Palm Pre, and now with my EVO.
I was already pissed about the $10 additional smartphone tax and the screwed up discount limitations, but this is just pushing me over the edge.

That is exactly why I don't even bother with insurance... they are especially horrible on sprint but I got am illegally rebranded motorola when I was on centennial... Hated their insurance service

There is a reason why Hitler blew a gasket yesterday.
PS. My name is HondaCop and I approve this message.

Good Luck...
Good luck with that flawless idea, I went through 3 refurbs before I demanded brand new phone. On inspection of the new phone, it has light leakage around the gasket and a pin hole next to the home button that light comes through.
I have given up on HTC and Sprint. Once my contract is up, I am either jumping overboard or researching phones thoroughly

Im sorry to hear about that dude. I have had some trouble with sprint but just recently I got a BRAND NEW out of the box phone for free. My battery was shot and it wouldnt charge or turn on so I went in and told sprint that it wouldnt turn on and apparently they didnt think to try a different battery, they gave me a brand new phone and sent me on my way. needless to say, I had an extra bat and it worked just fine.

How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.

cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
Click to expand...
Click to collapse
Hope you brought your helmet.
@OP, you can also contact the manufacturer and have it replaced with them. I don't think they send refurbs.

Yeah? Sprint used to let me keep the goodies when I got my pre replaced (3 times out of the 6, atleast)
Sent from my PG06100 using XDA App

cruise350 said:
You should be happy that they do anything for you.
Click to expand...
Click to collapse
WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.

HondaCop said:
WOW... I guess you walk in to Sprint while grabbing your ankles?
PS. My name is HondaCop and I approve this message.
Click to expand...
Click to collapse
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
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Sorry, couldn't refuse. Let's keep this clean

DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
Click to expand...
Click to collapse
Lol!
Sent from my PC36100 using XDA App

DirtyShroomz said:
I bet you bend lower than he does. After all, you're the one the doesn't like Sprint, at least he does. Paying for something you don't like? Hah
Sorry, couldn't refuse. Let's keep this clean
Click to expand...
Click to collapse
Never said I didn't like Sprint. Don't hate me because I'm not into ballwashing like you guys are, kiddo.
PS. My name is HondaCop and I approve this message.

cruise350 said:
How is it Sprints fault that you got dirt under your screen and then wanted them to fix it? You should be happy that they do anything for you. If that was an Iphone apple would have looked at you and then laughed for about 3 hours and then said sure sir will replace your phone for $600.00. DO you really think you will get better service somewhere else? I've got news for you, you won't. I for one am very surprised that Sprint does anything for cosmetic damage without a deductible. Take your 5 lines somewhere else and when you come back wining we will welcome you back.
Click to expand...
Click to collapse
The moment I am liable for a 2-year contract when purchasing their phone AND pay their full-protection insurance, it is TOTALLY Sprint's responsibility to address the dirt under my screen. It isn't like they're paying for the device out of their pockets. They're simply acting as the middleman between the client and HTC's warranty department. It's the least they can do for someone who is devoting 2-years of their wireless service costs to them and is paying their TEP fees.
I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!

I don't know what you're talking about but I used to be with T-Mo for 5 years and NEVER had issues such as these. I always got brand new devices as replacements. I don't know how it is nowadays, but that's how it was 2 years ago.
BTW - Dust under the screen is not cosmetic as it is affecting visibility of the display much like dead pixels would. It is also something that is not supposed to occur on any device.
Finally, your little condescending attitude is not going to help you in life. Good luck!
Click to expand...
Click to collapse
He's right. T-Mobile has the best customer service. I replaced my G1 twice in one year. Might have been a refurbished one but it was like new. The best part was I never had to go to a repair center. I made a phone call explained my problem they asked if the water indicator was red and that's it. Sent me a new one in the mail and I sent mine right back no charge.
Sent from my PC36100 using Tapatalk

They could have been like T-Mobile when an update bricked my cliq, even with insurance they said they couldn't help me, contact Motorola which in turn told me to contact T-Mobile, I canceled an went to Sprint.

akarol said:
It isn't like they're paying for the device out of their pockets.
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Click to collapse
Actually, they are paying for the device, out of pocket. You know how the phone actually costs 500, and you're getting it for 200..?

Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?

Makdasamurai said:
Akarol,
Being a service manager for a sprint store it bothers me that people have to deal with that stuff.. if any of my service techs did that to people i would slap the **** outta them.. I'm sorry that a service center has treated you that way and with 2 phones none the less. Was it a corporate or just an authorized service center?
Click to expand...
Click to collapse
Makdasamurai: Thank you for understanding. The sad thing is that it was a corporate store. One of the largest ones here in Orlando (by the Florida Mall). I made the mistake of going to an affiliate store in the past with my Palm Pre (Five Star Cellular) and I will never do that again.
What bothers me is that there is this disparity in service from store to store. I read stories here about people going in and getting a brand new phone on the spot. It's not like they're not being reimbursed that phone by Sprint. Right?
Backdown: I understand what you're saying, but that's nothing new. That's how contract works. They give us a discount, for our commitment with them. Some situations don't even require contracts but the compatibility itself locks you into a commitment such as video game consoles, printers, etc. Trust me, they're making a ton more money on the service than they're losing on devices.

I've been through a very similar situation, so I'll give you some advice. The ONLY people on the phone that can send you a NEW phone, is retentions (account services). If anyone else TOLD you they were sending a new phone, its a lie. That's why you got it so quick, because they send out a refurb instead of waiting for the new one to come back in stock. The lower level reps do not have the power to order a new phone, even if they think they do.

Good to know. I'll be sure to tackle that department if my new replacement disappoints. I just wish I didn't have to go through all this turmoil.

Share Your Warranty Experiences From Your Country

I have had very poor experience when I sent my phone, SGN, for a service, through my network provider. My phone was replaced with a refurbished phone that its back cover was damaged. Since I'm returning this phone I cannot use it until the matter is resolved, be it by litigation or other means.
Have you sent out your phone for a service before either for the issues XDA members have already extensively covered or for something else? If so, please in short describe your experience in this thread. This thread is created specifically for Samsung Galaxy Note users. Thank you.
Polite notes to the members;
- Please don't use this thread for any technical discussions.
- It is your consumer right to break your warranty and not requiring it. For instance, you wish your Samsung Galaxy Note to have a working eMMC (none defective) before voiding your warranty to use your own chosen ROM.
A polite note to the moderators;
I have checked and there were more threads about Rooting, eMMC bug, and Screen Issues that are still open and active than about warranty experiences.

I had a green tint on my screen after ics update on my note.. After 3 weeks I went to my service center and they gave me a new one
After that bought a note for my wife and while ota upgrading to ics and with the charger plugged in... Some kind of short circuit happened and the screen went crazy...
Rebooted the phone and had some artifacts... The next day I went to a different service center and they gave me a new one as well...
You might be unlucky on that matters
Enviado desde mi LG-P990 usando Tapatalk 2

msedek said:
I had a green tint on my screen after ics update on my note.. After 3 weeks I went to my service center and they gave me a new one
After that bought a note for my wife and while ota upgrading to ics and with the charger plugged in... Some kind of short circuit happened and the screen went crazy...
Rebooted the phone and had some artifacts... The next day I went to a different service center and they gave me a new one as well...
You might be unlucky on that matters
Enviado desde mi LG-P990 usando Tapatalk 2
Click to expand...
Click to collapse
Thank you for your inputs. To help to create a better understanding I would appreciated if you could provide more details please.
- The replaced phones were brand new?
- Were the repair services Samsung authorised?
- Did the new phones were given with Sansung-Made boxes?
As with the OP of the thread that was closed and I the repair services acted with deception. Nothing to do with being unlucky.
My advice for the UK users is that not to use their mobile network providers as they will be worst off, especially if there was further problem with the service itself. It seems UK mobile providers use their own warranty programs which is less in favour to the customers and they do not use manufactures authorised services. Along with the recycling program that they run repair is redundant and replaced with refurbished program. This allows them to make handsome profits from both consumers and the money they charge the manufacturers for the allege 'fix/job'.
No one in this system is willing to take responsibility if the customer is unhappy with the refurbished phone. In such cases a complaint letter has to be written with escalation request to the highest in the company. If the matter still is not resolved then litigation is the final solution.

CSharpHeaven said:
Thank you for your inputs. To help to create a better understanding I would appreciated if you could provide more details please.
- The replaced phones were brand new?
- Were the repair services Samsung authorised?
- Did the new phones were given with Sansung-Made boxes?
As with the OP of the thread that was closed and I the repair services acted with deception. Nothing to do with being unlucky.
My advice for the UK users is that not to use their mobile network providers as they will be worst off, especially if there was further problem with the service itself. It seems UK mobile providers use their own warranty programs which is less in favour to the customers and they do not use manufactures authorised services. Along with the recycling program that they run repair is redundant and replaced with refurbished program. This allows them to make handsome profits from both consumers and the money they charge the manufacturers for the allege 'fix/job'.
No one in this system is willing to take responsibility if the customer is unhappy with the refurbished phone. In such cases a complaint letter has to be written with escalation request to the highest in the company. If the matter still is not resolved then litigation is the final solution.
Click to expand...
Click to collapse
I use samsung centers only..... Yeah In both cases a technician tested the phone in front of me then they come with a Brand new phone samsung original box sealed... The sticker said do not accept this device if the seal its broken etc etc... I opened the boxes and new phones inside... They gave me a new warranty with the new phone' s serial number and that's it.
Edit: well I'm my wife's case her phone was white and they didn't have the white model so they gave me a black one.. So my wife took mines and i got the black wich now I like more xD
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This its the last one I got and i opened the seal you can see in the picture
Sent from my LG-P990 using Tapatalk 2

msedek said:
I use samsung centers only..... Yeah In both cases a technician tested the phone in front of me then they come with a Brand new phone samsung original box sealed... The sticker said do not accept this device if the seal its broken etc etc... I opened the boxes and new phones inside... They gave me a new warranty with the new phone' s serial number and that's it.
Edit: well I'm my wife's case her phone was white and they didn't have the white model so they gave me a black one.. So my wife took mines and i got the black wich now I like more xD
This its the last one I got and i opened the seal you can see in the picture
Sent from my LG-P990 using Tapatalk 2
Click to expand...
Click to collapse
Thank you for your reply and the screenshots. I've been trying to get my old phone back from the repair people to send it to Samsung without a success so far.
I have previously talked to Samsung UK. The first two operators demanded to get all my details before answering my queries and insisting that was Samsung's mandatory policy. Of course, I refused to believe that. The third person said creating a customer account was optional at this stage and the previous two were wrong. They assured me if my phone was beyond repair Samsung would give me a brand new phone and also assured me of their excellent service.
However, I'm pleased you already had a good experience and I don't wish anyone else to go through what I have been through in the past two weeks. This problem might go for another two weeks or more if my mobile provider refuses to give me a brand new phone plus a formal apology.

CSharpHeaven said:
Thank you for your reply and the screenshots. I've been trying to get my old phone back from the repair people to send it to Samsung without a success so far.
I have previously talked to Samsung UK. The first two operators demanded to get all my details before answering my queries and insisting that was Samsung's mandatory policy. Of course, I refused to believe that. The third person said creating a customer account was optional at this stage and the previous two were wrong. They assured me if my phone was beyond repair Samsung would give me a brand new phone and also assured me of their excellent service.
However, I'm pleased you already had a good experience and I don't wish anyone else to go through what I have been through in the past two weeks. This problem might go for another two weeks or more if my mobile provider refuses to give me a brand new phone plus a formal apology.
Click to expand...
Click to collapse
Hope you can solve your issues and get a brand flaming new note
Enviado desde mi LG-P990 usando Tapatalk 2

No Such a thing as Warranty. You are responsible for your own Damages. LOL
Down Here, Phones from samsung retailer cost about 30% more of the outside price.
I always buy from third party vendors.
Funny thing is, My friends who bought from Samsung Retailers at a higher price has more problems than I do.

JazonX said:
No Such a thing as Warranty. You are responsible for your own Damages. LOL
Down Here, Phones from samsung retailer cost about 30% more of the outside price.
I always buy from third party vendors.
Funny thing is, My friends who bought from Samsung Retailers at a higher price has more problems than I do.
Click to expand...
Click to collapse
If you don't have warranty and you are not going on details on how/why your friend who got his device from samsung has 'more troubles' than you... Then you are not contributing to OPs topic..
Sent from my LG-P990 using Tapatalk 2

I had a really bad experience when I gave my phone to service centre in India. I used a dd command to repartition internal sd and got a superbrick. When I went to ssc in Mumbai their guy did some formal inspection to see whether the device was tempered in front of me. He had all the tools to open the back panel( which is below the battery ) infront of him but no he opened it with his bare teeth. When I shouted he just gave me a bland look. Now my phone is working fine but now I am facing another. The phone always stays in charging state. I dont even have the time to go to ssc now and they take like a week to fix it...
They need to improve alot.
Sent from my GT-N7000 using xda app-developers app

The very next day i got my note,i broke my ear phones and i managed to make them believe that it was a damage from samsug and got a new one
Later,after 3,4 months,i got my phone bricked.I followed the pit file method and managed to make it work.Cleared flash counter and went to SSC and said i lost some internal storage
The technician said its a firmware problem and firmware update will clear the problem and he asked whether to update it to 4.0.4
I said to update and it once again got bricked.Actually he got feared as it was bricked in his hands.He tried many ways to make it work but nothing worked
Finally i got my motherboard replaced
And now,once again i got my ear phones damaged
But i dont think they will do it again for me
Edit: I got my ear phones replaced

Update...
I have finally given a brand new phone by my network operator after being left without my phone for nearly a month.
Interestingly, the phone [SGN] had ICS 4.0.3 out-of-box and the newest dated battery I have ever seen. The phone was sim unlocked as well with no bloatware from the NP. I upgraded it to 4.0.4 as soon as I got home. However, the quadrant score is very low on this phone, normally around 3400. I used to get over 4000 on second or third benchmark run.
Don't forget to go to Samsung directly if you live in the UK, you would be better off.

CSharpHeaven said:
Update...
I have finally given a brand new phone by my network operator after being left without my phone for nearly a month.
Interestingly, the phone [SGN] had ICS 4.0.3 out-of-box and the newest dated battery I have ever seen. The phone was sim unlocked as well with no bloatware from the NP. I upgraded it to 4.0.4 as soon as I got home. However, the quadrant score is very low on this phone, normally around 3400. I used to get over 4000 on second or third benchmark run.
Don't forget to go to Samsung directly if you live in the UK, you would be better off.
Click to expand...
Click to collapse
Congrats, man !
It is always advisable to go to samsung direct.
As the network operator company, they will go back to the same sources also.
So, rather than go one round from the network operator, better do shortcut to Samsung.
Always faster, and better service.
:highfive:
PS :
It applies here too. Samsung service center is always act faster and better than the network operator.

I bricked my note 2x in a month last july. Samsung service center gave me back my note with new mobos 3days after i checked it in to be serviced... So technically, this is my 3rd note hehehe.
Sent from my GT-N7000 using Tapatalk 2

I have a bricked Note and I'll take it to SSC by this week.
Pls wish me best of luck

kzshantonu said:
I have a bricked Note and I'll take it to SSC by this week.
Pls wish me best of luck
Click to expand...
Click to collapse
Good luck and I hope everything goes stree-free for you.

kzshantonu said:
I have a bricked Note and I'll take it to SSC by this week.
Pls wish me best of luck
Click to expand...
Click to collapse
Good luck! I broke mine and SSC replaced the mainboard in one hour.
Sent from my GT-N7000 using Tapatalk 2

I took my bricked gnote to mediamarkt in germany and after 8 days they called me for taking it back ... They have replaced the motherboard and it is working great ... ofcourse it took a while for adapting the new MM with the whole device
Sent from my GT-N7000 using xda app-developers app

ashkan_mc said:
ofcourse it took a while for adapting the new MM with the whole device
Click to expand...
Click to collapse
what does that exactly mean?
How's that possible?

warranty
i hope not use it..

had a bad experience , when I returned my bricked phone for service centre in Bangalore , they took 3 days and said they replced the Motherboard, after I took it home realized that the flash wasnt working and when I took it back to the service centre they mentioned that I heated the motherboard and tampered it !!!!! , never to that service centre again and on top they asked me to pay 8k to replace the board as THEY think I tampered it...

Advice on Replacement from P4U

Hi guys,
Bought my One from P4U last week on Sunday, when I first got it I had tiny gaps, however now those gaps have got quite large at the top and bottom and I have noticed that the acryaly front of the phone doesn't align with the back, there's overhang if you will.
I bought my phone from Manchester, but live in a small town around 25 miles away that has no 'major' P4U stores about, and so I doubt they will have stock in. I don't fancy driving 25 Mike's either and I don't really want to be without a phone as I use it for work.
Any advice?
Thanks!
Sent from my HTC One using xda app-developers app

25 miles = 20 min drive. Or use your old phone, or by a £10 phone while you wait.
Sent from my GT-I9100 using xda app-developers app

drspikes said:
25 miles = 20 min drive. Or use your old phone, or by a £10 phone while you wait.
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
After fuel, spending £500 etc, I don't think I should have to go to those lengths as a consumer.

jaaystott said:
After fuel, spending £500 etc, I don't think I should have to go to those lengths as a consumer.
Click to expand...
Click to collapse
are you serious? you dont feel you should have to go back to p4u with a faulty device because theyre 25 miles away?
do you want p4u to set up a shop next door to you because you dont want to drive back to town?
do you think they gave you a faulty one on purpose because they knew you lived a bit further away?
oh.. my advice? GO BACK TO TOWN WHEN YOU KNOW ITS IN STOCK
whats that? you dont feel you should have to call somewhere 25 miles away?
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i really despair at some of the idiocy that is posted on these forums.

djbenny1 said:
are you serious? you dont feel you should have to go back to p4u with a faulty device because theyre 25 miles away?
do you want p4u to set up a shop next door to you because you dont want to drive back to town?
do you think they gave you a faulty one on purpose because they knew you lived a bit further away?
oh.. my advice? GO BACK TO TOWN WHEN YOU KNOW ITS IN STOCK
whats that? you dont feel you should have to call somewhere 25 miles away?
i really despair at some of the idiocy that is posted on these forums.
Click to expand...
Click to collapse
Actually they are in a City. And No, I do not expect them to set up a store next door to me at all. I expect people like you though to sincerely answer my question then have a go at me. After spending £500 and putting that much into P4U's pocket, if the device that I receive is faulty, the last thing I want to be doing is spending even more money driving down there all over again to get another unit.
The point in this thread, was to see if maybe any other users had experience in such matters, or had tried to get a replacement unit sent in the post, over the phone as they live a distance away. As it turns out, I'm 17 and cannot drive yet and so rely on my father to get me about. Though this might be somewhat of an embarrassing situation, it also shows that not all consumers are the same. I was only asking for advice, not for someone to have a go at me.
Also, from my house to 'town' as you call it, there are no roads with the speed limit over 50, and so it would be quite impossible to get there in 20 minutes.
I'll call P4U in the morning, I was just asking.

jaaystott said:
Actually they are in a City. And No, I do not expect them to set up a store next door to me at all. I expect people like you though to sincerely answer my question then have a go at me. After spending £500 and putting that much into P4U's pocket, if the device that I receive is faulty, the last thing I want to be doing is spending even more money driving down there all over again to get another unit.
The point in this thread, was to see if maybe any other users had experience in such matters, or had tried to get a replacement unit sent in the post, over the phone as they live a distance away. As it turns out, I'm 17 and cannot drive yet and so rely on my father to get me about. Though this might be somewhat of an embarrassing situation, it also shows that not all consumers are the same. I was only asking for advice, not for someone to have a go at me.
Also, from my house to 'town' as you call it, there are no roads with the speed limit over 50, and so it would be quite impossible to get there in 20 minutes.
I'll call P4U in the morning, I was just asking.
Click to expand...
Click to collapse
I had the exact same problem with my faulty phone. I phoned up Phones4U sales and asked them if they could ship a replacement phone to my local store as they had none in stock. Took around 5 days but once arrived I just went into the shop with an authorisation code for replacement and they changed it there and then.

dr9722 said:
I had the exact same problem with my faulty phone. I phoned up Phones4U sales and asked them if they could ship a replacement phone to my local store as they had none in stock. Took around 5 days but once arrived I just went into the shop with an authorisation code for replacement and they changed it there and then.
Click to expand...
Click to collapse
Thanks for the advice, I'll give them a call tomorrow and see what they offer up. There is a much more local store to me, so maybe they would deliver a replacement to it and give me the code.

dr9722 said:
I had the exact same problem with my faulty phone. I phoned up Phones4U sales and asked them if they could ship a replacement phone to my local store as they had none in stock. Took around 5 days but once arrived I just went into the shop with an authorisation code for replacement and they changed it there and then.
Click to expand...
Click to collapse
exactly just have them allocate you one and then go when you know its there, then kick off if its not.
i mean seriously? what is the alternative? what are you expecting p4u to do?
from reading the OP it almost sounds as if you expect them to courier a replacement to your door, and take the old one away with them at the same time - that's why i find the post so ridiculous.
you live a bit further away, so what? how is it p4u's fault that you have a faulty device? or that you live too far away for it to be nice and convenient for you to return it?

jaaystott said:
Hi guys,
Bought my One from P4U last week on Sunday, when I first got it I had tiny gaps, however now those gaps have got quite large at the top and bottom and I have noticed that the acryaly front of the phone doesn't align with the back, there's overhang if you will.
I bought my phone from Manchester, but live in a small town around 25 miles away that has no 'major' P4U stores about, and so I doubt they will have stock in. I don't fancy driving 25 Mike's either and I don't really want to be without a phone as I use it for work.
Any advice?
Thanks!
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Just wait till April to get a replacement because there's a high chance you will get another faulty phone in this first batch.
Sent from my HTC One using xda premium

What's the latest P4U would do an exchange?
Sent from my HTC One using xda app-developers app

jaaystott said:
What's the latest P4U would do an exchange?
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
You have 28 days for faulty device. Inform them of fault get a ref no, find out what your options are and then inform them of your intent. Make that call.

riz157 said:
You have 28 days for faulty device. Inform them of fault get a ref no, find out what your options are and then inform them of your intent. Make that call.
Click to expand...
Click to collapse
out of interest what happens when the 30 days are over , who covers it then? HTC?

djbenny1 said:
exactly just have them allocate you one and then go when you know its there, then kick off if its not.
i mean seriously? what is the alternative? what are you expecting p4u to do?
from reading the OP it almost sounds as if you expect them to courier a replacement to your door, and take the old one away with them at the same time - that's why i find the post so ridiculous.
you live a bit further away, so what? how is it p4u's fault that you have a faulty device? or that you live too far away for it to be nice and convenient for you to return it?
Click to expand...
Click to collapse
Funnily enough, when I lived in the UK and had a fault with my Hero, T-Mobile sent a courier to collect my phone the next day. He gave me a new handset, and took the faulty one with him.
Sent from my Nexus 7 using Tapatalk 2

ant78 said:
out of interest what happens when the 30 days are over , who covers it then? HTC?
Click to expand...
Click to collapse
Yepp.I believe they send it off to HTC under the warranty to be repaired :good:

ant78 said:
out of interest what happens when the 30 days are over , who covers it then? HTC?
Click to expand...
Click to collapse
Contact htc directly, pickup drop off service. Very good.

I don't think that's right. Warranties always through the person who sold it. You don't actually have a relationship with HTC in law.
Sent from my GT-I9100 using xda app-developers app
---------- Post added at 01:05 PM ---------- Previous post was at 12:59 PM ----------
Oh and congratulations on having £500 spare as a 17 year old. You might want to have a less expensive phone for when you leave your house to go to school or go out. I bet you don't have another £500 pounds for a replacement. I remember how responsible I was at 17.
Sent from my GT-I9100 using xda app-developers app

so phones4u would have to replace the unit say 6 months down the line if the phone developed an issue?

ant78 said:
so phones4u would have to replace the unit say 6 months down the line if the phone developed an issue?
Click to expand...
Click to collapse
Yes they would. They insure the phone for 1 year and the year after HTC will insure it. Unless its a contract phone and you are covered over the duration of your contract then.

Actually it's 2 years the poor seller is responsible.
http://m.guardian.co.uk/money/2009/may/23/tesco-consumer-guarantee
Sent from my GT-I9100 using xda app-developers app

Not too sure about the law elsewhere, but in the UK the seller is only required to actually warrant the item for 28-30 days, unless the seller is the manufacturer. Many years ago I had a Sony Ericsson W580 that I purchased from Phones4U. This phone was legendary for the buttons on the front falling off, which of course happened to mine a little after 30 days (which is P4U's policy) and they did indeed send it to Sony Ericsson. Going back two years now, I had a HTC Desire which was just under 12 months old, infact I think it was literally 3 days before it became a year old. P4U sent it straight back to HTC, and I had to wait for another one.
If you order a phone straight from a carrier, and I mean either over the phone or the internet, then they are obliged to give you a replacement handset immediately. Weather it is new or refurbished, does not matter. When you buy a phone through, say, an EE store, EE as a company (over the phone and Internet) are NOT obliged to provide you with a replacement handset or offer you any support as technically that EE store is selling on behalf of EE the company. It's all very confusing, I know.
Basically, after 30 days in the UK, even if it's just an hour the device will be sent to HTC or an authorised P4U repair centre.

Warning about The Carphone Warehouse

This is my experience with Carphone Warehouse about the infamous "back glass coming unglued" problem. I think it would be easier to copy and paste the email into this thread rather than live through the whole ordeal again.
TL;DR: DON'T GIVE YOUR PHONE TO CARPHONE WAREHOUSE FOR REPAIR. SEND IT STRAIGHT TO SONY.
I have had the worst experience in customer services ever when dealing with one of your branch managers. His attitude was unbelievable and, quite frankly, disgusting.
I went into Carphone Warehouse Broadmead branch early December when my phone needed a repair. The top left corner had a bulge and this rendered the phone non-waterproof, also the ear speaker did not work unless I pushed that part of the back down. I went into the Broadmead branch and spoke to "Geek Squad" they advised they would just send it straight to Sony because it was a waterproof issue. I decided NOT to give my phone in then because I had not backed up anything that was on my phone.
I also had the same problem with my phone which got fixed under warranty by Sony so what they said at that branch made sense to me. I also have proof from Sony that the same issue was fixed under warranty.
I recently went into the Carphone Warehouse branch to give my phone in, this time I went into the Queens Road branch because it was near work and I thought it'd be convenient. The normal staff at the branch are very helpful and nice and a far cry from the manager Shane. I should have heeded the warning signs when he was asking the girl who was serving me "Well, who is it from then?!" OBVIOUSLY I got the phone from Carphone Warehouse, why would I bother coming into a Carphone Warehouse branch if I didn't get my phone from Carphone Warehouse. It was as if I was IN THE WRONG for wanting to get my phone fixed.
The booked the repair in as "Chargeable" and they explained to me that if this issue was NOT my fault I would NOT get charged and it would be fixed under warranty. Since this phone had the same problem BEFORE and was fixed under warranty before I assumed this would be ok and that I definitely wouldn't get charged.
I noticed on the repair tracker that my phone was NOT sent to Sony but sent to Wednesbury instead where it was repaired.
So my phone came back repaired and I popped into the branch where Shane informed me that the repair cost £175. I was obviously aggrieved for the reasons I stated above and explained this to the manager who kept talking over me and obnoxiously waving the repair form I had signed. He let me talk to the engineer who said I had damaged the back and that I would be charged for fixing it. The only thing they did was replace the adhesive, how I managed to melt the adhesive that's within the phone is a mystery to me. I obviously argued my case and he just informed me, you signed the repair form, it means we can charge you. I argued that it was a warranty issue and that I had not damaged the phone in anyway but he was completely dismissive. All the time the manager was talking over me whilst I was on the phone making it impossible to listen to the engineer at the same time. I left after the conversation after realising I would not get this solved with this manager and with my complete and utter frustration and I decided to leave.
After work I went into the Broadmead branch and I explained my situation with the guys at Geek Squad and they told me that they could send it for a second opinion but that the engineers would never admit it's a warranty fault so it's best If I got a second opinion from Sony. Sony emailed me back confirming that the phone WAS fixed under warranty with the same issue. I also sent in a complaint to Carphone Warehouse repairs (which I think went straight to Geek Squad) and the person informed me that because they listed the handset as a chargeable repair that I would be liable to the charge IRRESPECTIVE of what the engineer had found. Shane the manager told me that IF it was a warranty issue I wouldn't be responsible for the charge. Which is completely contrary to what I received in the email (I can forward the emails if you wish, as well as the ones from Sony). I then went into the same Carphone Warehouse branch and explained the information I received and I asked him why he told me I wouldn't be charged if it was a warranty fault when the email I had received said I would be no matter what the case was. He said he "disagreed" with it so I asked who was lying? In which case he didn't have an answer. I asked him to look over the emails in his computer, he barely skimmed them and just had nothing to say. So I asked him what did the emails say? He replied " That you don't want to deal with me" which WASN'T the issue that we were talking about. Honestly, It was like dealing with a petulant child.
It wasn't enough that this regrettable situation occurred but the conduct of the Manager Shane was another story entirely. He consistently kept talking over me, cutting me off and would not wait until I was finished. His attitude was completely dismissive, intimidating and completely indifferent. I asked to speak to the engineer again. He kept talking to me whilst I was on the phone AGAIN to the point where I had to give him a hand signal to STOP. He replied with "No I won't shut up!", I was taken aback but not surprised by his childish juvenile behaviour. The Engineer on the phone seemed more understanding and empathetic but this was not the case with Shane. He was rude, dismissive completely unprofessional and childish, he kept talking over me and never answered any of my questions. He accused me of lying when I mentioned what the female employee had said to me (which I mentioned in the emails) he said I was "mouthing off" when I never once raised my voice or swore or even interrupted him. All I was doing was asking questions and he was acting as if I had committed a crime. I asked him to look at the emails and he less than skimmed over him, I told him what I received in the emails to which he replied "That that wasn't from an engineer" when the SAME email mentions at the bottom was that the person was an engineer. Honestly, I've never dealt with someone like that in life let alone a retail store.
After feeling completely disheartened I left the store.I'm hoping you can do something about this
Click to expand...
Click to collapse
I ran out of characters at the end there so I had to prematurely wrap up.

theprince1991 said:
This is my experience with Carphone Warehouse about the infamous "back glass coming unglued" problem. I think it would be easier to copy and paste the email into this thread rather than live through the whole ordeal again.
TL;DR: DON'T GIVE YOUR PHONE TO CARPHONE WAREHOUSE FOR REPAIR. SEND IT STRAIGHT TO SONY.
I ran out of characters at the end there so I had to prematurely wrap up.
Click to expand...
Click to collapse
You can't be charged for something unless you knew what the price was first as far as I know, so if it didn't have a price on when you signed it is not enforceable (if it did then you can't use this as a defence). Hopefully you won't have to use a defence in court to sort this anyway, and your complaint will get results instead, but I thought I would share this info.

Email the CEO. I got a free nexus 7 when I complained [email protected]
This web site is useful. Www.ceoemail.com
Sent from my C6603 using xda premium

stewartk said:
Email the CEO. I got a free nexus 7 when I complained [email protected]
This web site is useful. Www.ceoemail.com
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
I wish I'd known that when Yodel lost/stole my phone 2 years ago. Carphone Warehouse made me wait 2 weeks before they would send another.
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kingvortex said:
I wish I'd known that when Yodel lost/stole my phone 2 years ago. Carphone Warehouse made me wait 2 weeks before they would send another.
Click to expand...
Click to collapse
if i don`t get anywhere with customer service i always look for the CEO and i would think 90% of the time you`ll get what you want + extras.
i did it with Sky and i got the full package free for 12months.

stewartk said:
if i don`t get anywhere with customer service i always look for the CEO and i would think 90% of the time you`ll get what you want + extras.
i did it with Sky and i got the full package free for 12months.
Click to expand...
Click to collapse
The funny thing is that I would normally do that. I seem to remember that I couldn't find an email address for anyone higher than customer service at the time.
I had major problems with my HTC Hero a few years back and pestered T-Mobile's CEO, Richard Moat after getting nowhere with customer service. I got a call from his PA and ended up with a free HTC Desire, which was the top of the line phone at the time.

stewartk said:
Email the CEO. I got a free nexus 7 when I complained [email protected]
This web site is useful. Www.ceoemail.com
Sent from my C6603 using xda premium
Click to expand...
Click to collapse
Thanks a lot man, I will definitely email him/her if I don't get this satisfactorily resolved with customer services.

Quick update. I sent a email to the Regional Manager and the branch phoned me so I can pick up my handset. No charge applied

theprince1991 said:
Quick update. I sent a email to the Regional Manager and the branch phoned me so I can pick up my handset. No charge applied
Click to expand...
Click to collapse
Nice one
Now just the boy called Shane left
Sent from my C6603 using xda app-developers app

Camera not working on 6t and OP won't let me return

Purchased phone at launch on 11\1 (which I usually never do)
Arrived 11\6 and set up 11\7.
Had some software issues with visual voicemail... Got it fixed.
Dash charger wasn't working, determined it was the power brick... Resolved.
NOW as of about an hour ago, my front camera won't activate!! Noticed it during a duo call...
Figuring it was the app, I cleared storage\cache and un\reinstalled. Did the same with Facebook messenger. Did it again for camera app... Nothing.
Factory reset .. nothing.
Tried to use regular camera, still wouldn't activate front camera... Rear camera works fine.
Called OP and informed them, they tried to get me to perform all of these same steps.
I'm frustrated and want to just return the device to OnePlus, and I can't because there's a 15 day return window and I'm on day 16.
Instead, they want me to email my camera logs, see if there's a software glitch, then possibly set up a remote session, then if all else fails to send them the device for repair and wait for them to send it back.
Phone is bone stock straight from OP, no spills or drops... Just used the camera last night.
I'm so annoyed and now I wish I'd just bought it from t mobile instead of OP. At least I could go into the store and complain and make them replace it on the spot.
Sent from my ONEPLUS A6013 using Tapatalk

I feel your pain, I went through the whole RMA process way back with my +1 They really shouldn't mess people around like that, sounds a lot like quibbling to me.
Now you can buy it through 3rd party sellers , there's no way I'd give up all the consumer protection you get in the UK/Europe. I'm only willing to buy accessories from them directly.

marcadam said:
I feel your pain, I went through the whole RMA process way back with my +1 They really shouldn't mess people around like that, sounds a lot like quibbling to me.
Now you can buy it through 3rd party sellers , there's no way I'd give up all the consumer protection you get in the UK/Europe. I'm only willing to buy accessories from them directly.
Click to expand...
Click to collapse
Yeah, they are strict to the 15 day window... You're out of luck with a return. I had one and returned it, just wasn't for me. It was a downgrade from my current phone that's 1.5 years old.... Sad really.. But one+ is heading the right direction I guess.... Well, minus the part where OOS 9 introduced a security flaw... Oopsies One+

how did you get visual voicemail working again?

Carrzy said:
how did you get visual voicemail working again?
Click to expand...
Click to collapse
After deleting the T mobile app, and several restarts, cache and data clears, the OnePlus built in VM started 'kind of' working. Like 80%
Sent from my SM-G935T using Tapatalk

After much calling and complaining, because I've had other issues, they agreed to let me return the phone and they are supposedly going to cover shipping costs.
They can't guarantee my refund to be a full one, and say it will take 14 days for my money to be returned. I side with my credit Card through PayPal and will file a charge back if they attempt to withhold my full refund. In the meantime they're seeing if they can figure out\resolve the issue.
If they can figure the issue out in a timely manner, and it doesn't require me sending the phone in for a repair, then fine I'll let them fix it and keep the phone as I really like it.
If I have to send it back for repairs, they can keep it.
Sent from my SM-G935T using Tapatalk

Here in the US you could buy the phone from t mobile, but I got a better deal with OnePlus.
T mobile wanted 549 plus tax for the base model. Plus an activation fee of 35 bucks.
OnePlus I paid 550 for the middle model, no tax, no shipping, no activation fees because it just takes a sim card.
Only way to mobile could beat that is with me giving them my old device, and it's my only backup (using it now) so I wasn't comfortable with that.
Should I try again? Ask for a replacement vs a refund? Or just take my cash and go get a Samsung?
Sent from my SM-G935T using Tapatalk

Btw, anyone know what this means.
If you test the front camera from *#808# menu, this is what happens.
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"lightbox_error": "The requested content cannot be loaded. Please try again later.",
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j2gifted said:
Btw, anyone know what this means.
If you test the front camera from *#808# menu, this is what happens.View attachment 4649405
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
Hellow!
I have the same problem.
Have you solved the problem with the camera or returned the phone?

Niko_gda said:
Hellow!
I have the same problem.
Have you solved the problem with the camera or returned the phone?
Click to expand...
Click to collapse
I had same problem. Had to send the phone to OnePlus. They told me it was a software issue and returned the phone to me in few hours with problem fixed.

Never got it resolved. They said they believed it was a hardware issue.
Attempted to return the phone but they mase it a hassle so I ended up having to file a claim with PayPal and my CC company.
Niko_gda said:
Hellow!
I have the same problem.
Have you solved the problem with the camera or returned the phone?
Click to expand...
Click to collapse
Sent from my ONEPLUS A6013 using Tapatalk

j2gifted said:
Here in the US you could buy the phone from t mobile, but I got a better deal with OnePlus.
T mobile wanted 549 plus tax for the base model. Plus an activation fee of 35 bucks.
OnePlus I paid 550 for the middle model, no tax, no shipping, no activation fees because it just takes a sim card.
Only way to mobile could beat that is with me giving them my old device, and it's my only backup (using it now) so I wasn't comfortable with that.
Should I try again? Ask for a replacement vs a refund? Or just take my cash and go get a Samsung?
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
I needed a phone in a hurry so I bought it on release day from T-Mo. I was told on the phone that they only had the base model. I thought I was paying $50 more for the base model but when I looked at the phone I saw I had the 8/128gig version. Have you checked in settings to confirm you have the base model?

I didn't get the t mobile version
Sent from my ONEPLUS A6013 using Tapatalk

j2gifted said:
Never got it resolved. They said they believed it was a hardware issue.
Attempted to return the phone but they mase it a hassle so I ended up having to file a claim with PayPal and my CC company.
Sent from my ONEPLUS A6013 using Tapatalk
Click to expand...
Click to collapse
It's too bad news for me. I can't return the phone.