Database Users

ASDA Pre-order

Hey guys has anyone had any details about ASDA dispatching the xperia z preorders?
I'm pretty sure that when i selected the free delivery option, that it mentioned something about it being a guaranteed delivery date of 28th Feb. Does anyone else remember anything similar?
I ordered on the 14th of Feb.

Mine is sitting on 'Back Order' haven't heard anything from ASDA.

Mine says this on the tracking system:
Awaiting Stock - We're waiting for stock of all these items to become available. As soon as these items leave our warehouse and are their way to you we'll send you an email to let you know.
But even if they get stock tomorrow i doubt they can get it to me the same day

It's wishful thinking, but hopefully they're just crap at keeping the website updated. Mine reads the same as others.
Going to be mighty annoyed if I don't get it tomorrow. I never go to Asda for anything - supermarket or online - they're not doing a great job of turning me around...

bythebeardofchabal said:
It's wishful thinking, but hopefully they're just crap at keeping the website updated. Mine reads the same as others.
Going to be mighty annoyed if I don't get it tomorrow. I never go to Asda for anything - supermarket or online - they're not doing a great job of turning me around...
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That's what i was hoping too, but seems unlikely :/

Check my posts on the other threads mate.. Asda have been a joke
I've rang them 3 times today and been told something different every time! The one said it was out of stock when I ordered, another one said tomorrow and then the third one said a couple of weeks
I think there's literally 0% of it coming tomorrow
Sent from my Nexus 4 using Tapatalk 2

Asda site now says in stock mmm
Sent from my Nexus 4 using Tapatalk 2

Guitarfreak26 said:
Check my posts on the other threads mate.. Asda have been a joke
I've rang them 3 times today and been told something different every time! The one said it was out of stock when I ordered, another one said tomorrow and then the third one said a couple of weeks
I think there's literally 0% of it coming tomorrow
Sent from my Nexus 4 using Tapatalk 2
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I spoke to them about 6pm and was told "your order isn't showing as back ordered on my screen. You see the phone isn't released untill tomorrow, so it can't be dispatched before then. If it doesn't say dispatched by this time tomorrow, call us back"
This was after I'd already explained the guaranteed 28th Delivery. Not holding my breath for getting it on release day. Even though the accessory pack was a big bonus, I picked Asda because no other site had commited to a delivery date at that point. Seems like another examine of Asda over promising and under delivering.

Tamb0 said:
I spoke to them about 6pm and was told "your order isn't showing as back ordered on my screen. You see the phone isn't released untill tomorrow, so it can't be dispatched before then. If it doesn't say dispatched by this time tomorrow, call us back"
This was after I'd already explained the guaranteed 28th Delivery. Not holding my breath for getting it on release day. Even though the accessory pack was a big bonus, I picked Asda because no other site had commited to a delivery date at that point. Seems like another examine of Asda over promising and under delivering.
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What was the guarantee? If they fail to deliver on the guaranteed date then what is their penalty?

Guitarfreak26 said:
Asda site now says in stock mmm
Sent from my Nexus 4 using Tapatalk 2
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I saw some sites got their deliveries late and had to dispatch on the 28th, i wonder if maybe this was the same for asda.

Mine still says on backorder. Just went through the process of ordering again to see if there were any delivery options this time and there were options to leave with neighbours etc. This wasn't an option when pre ordered. I am not sure if it means anything though.
I have seen on game forums that asda have form for this sort of thing too. Gonna see if I can find more info.

Still says on backorder. I'm gonna wait an hour or two then phone them again.

Does anyone have any confirmation that they promised a guaranteed delivery by today? As the fluff about it has gone from the website, I'm guessing with it are the T's and C's.

Im thnking of cancelling my order with ASDA, and ordering direct from Sony with the free headphones, £30 more though.

Bryan839 said:
Im thnking of cancelling my order with ASDA, and ordering direct from Sony with the free headphones, £30 more though.
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Where does it say that Sony are offering free headphones?
Update: just got off the phone with asda, while my order still says on back order, they're are saying that they have the phone in stock (as reflected on the site) and awaiting dispatch. Though I'm not certain I completely trust that!

The asda website looks like they've done a hasty removal job of anything to do with the preorder, so much that they still have photos of the preorder accessories, with absolutely no mention of coming with any.
I wouldn't imagine anyone would have felt the need to take proof of them promising delivery today, but it was plastered all over the site. It was even in the hidden T&Cs regarding the accessory pack saying you wouldn't actually get the dock and case today, something along the lines of "on 28th February you will receive the Bluetooth speaker, and a voucher for the case and dock redeemable from Sony stores"
The phone is being advertised as "in stock" for new orders, so I've got my fingers crossed that they are just being really poor at updating people's accounts.

http://forum.xda-developers.com/showthread.php?t=2168282
Free headphones when you purchase from sony

bythebeardofchabal said:
Does anyone have any confirmation that they promised a guaranteed delivery by today? As the fluff about it has gone from the website, I'm guessing with it are the T's and C's.
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Click to collapse
I just remember it being mentioned when in the checkout process, i have searched online and others have mentioned the guaranteed delivery date for game pre-orders form asda direct in the past.

Bryan839 said:
http://forum.xda-developers.com/showthread.php?t=2168282
Free headphones when you purchase from sony
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Click to collapse
Cheers.
I've decided to cancel my preorder with asda and get them directly from sony with the free headphones (which more then makes up for the extra £29). Though I'll probably sell the headphones.
Though even the order cancellation is a hassle, apparently it has to be passed to a "technical team" and will take 24 to 48 hours for an email to come through stating the order has been cancelled.... I don't think I'll ever use asda again!

Can't believe the way ASDA have handled this pre-order. Even their website shows 'in stock', but my order still says 'back order'!! Im on hold to speak to a manager!
---------- Post added at 10:50 AM ---------- Previous post was at 10:41 AM ----------
Tried to cancel the order, has to be passed on to another team, which takes 24-48 hours, but the phone may dispatch before they get the cancellation request. Crazy!!
The manager gave me a £40 e-voucher for the inconvenience. Ordered with Sony directly, with free headphones!

O2 customer pre orders delayed [was 15th, now 29th march]

Just received a txt from O2 to let me know with "apologies"
I'm absolutely gutted as I most likely will miss out on sending in my I9100 to Samsung to exchange for a smart camera. (unless I can get something cheap to coast on for a week...)
I have had a HD2 previously and have missed the sense and build quality (resorted to a Taurus case to give my sgs2 a bit of weight and durability)
Maybe I will see what the sgs4 has in store :/

snowblind2142 said:
Just received a txt from O2 to let me know with "apologies"
I'm absolutely gutted as I most likely will miss out on sending in my I9100 to Samsung to exchange for a smart camera. (unless I can get something cheap to coast on for a week...)
I have had a HD2 previously and have missed the sense and build quality (resorted to a Taurus case to give my sgs2 a bit of weight and durability)
Maybe I will see what the sgs4 has in store :/
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Click to collapse
Very disappointed to know about your order delayed, I am also worried about my one from P4u let me call right now and ask about it....
btw from what deal you and and from where?
---------- Post added at 06:09 PM ---------- Previous post was at 05:59 PM ----------
Just had chat with P4U but their answer are not precious or much helpful:
"Thank you for that I can see here that your order is pending the stock for release, we do not have any update to say there is a delay on this handset so we expect it to arrive as per the release date. You will receive an email to confirm the dispatch and we do pay for next day delivery although we do ask you to allow up to 3-5 working days to receive this in case of any courier delays."

That sux for EU, maybe HTC is shipping most of the One for US release
Tapatalk 2

When you order the HTC One from o2 you get free beats in ears .. at least that is the deal here in Germany.
The earbuds aren't that great, but it's still a nice addon

are o2 offering you anything as a gesture of goodwilll ??
Vodafone offered to take a month's bill off for me the last time such a thing happened

I really wonder why I never see anyone out of the US with a HTC smartphone, mostly droids and a whole bunch of iPhones.
Too bad Europe has to wait because of the production delays and the USA devision of HTC which get most of the first bunch of phones. (Dont get me wrong I'm really happy for you Americans, but I aswell want this phone asap, my Desire Z is absolutely done after more than two years )

Netblade.nl said:
I really wonder why I never see anyone out of the US with a HTC smartphone, mostly droids and a whole bunch of iPhones.
Too bad Europe has to wait because of the production delays and the USA devision of HTC which get most of the first bunch of phones. (Dont get me wrong I'm really happy for you Americans, but I aswell want this phone asap, my Desire Z is absolutely done after more than two years )
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I was only kidding, EU,Asia always gets everything first. US is always the last one.
Tapatalk 2

epsix said:
I was only kidding, EU,Asia always gets everything first. US is always the last one.
Tapatalk 2
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Haha well this time you guys at the other side of the atlantic are in luck

What about the UK? In Clove and Handtec I still see the previous expected dates.

onlinejobwork said:
Very disappointed to know about your order delayed, I am also worried about my one from P4u let me call right now and ask about it....
btw from what deal you and and from where?
---------- Post added at 06:09 PM ---------- Previous post was at 05:59 PM ----------
Just had chat with P4U but their answer are not precious or much helpful:
"Thank you for that I can see here that your order is pending the stock for release, we do not have any update to say there is a delay on this handset so we expect it to arrive as per the release date. You will receive an email to confirm the dispatch and we do pay for next day delivery although we do ask you to allow up to 3-5 working days to receive this in case of any courier delays."
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Click to collapse
Hope yours isnt delayed. Wonder if this is a handset supply issue?
After ordering mine I trawled through all my local phone shops to see if I could get my hands on one to get a feel of the premium finish. Only one with a dummy was phones 4 u.
carphone warehouse guy told me he was waiting for a dummy 2 days b4 release (this was today) but would not comfirm when that was.
voltron2k11 said:
When you order the HTC One from o2 you get free beats in ears .. at least that is the deal here in Germany.
The earbuds aren't that great, but it's still a nice addon
Click to expand...
Click to collapse
......this is why I hate o2.... we dont get a bean mate.
The last "gift" I got from them was with my capasative lg camera phone (worst phone I have ever had btw...)
and that was just a O2 branded blutooth headset.
gutted.....
sr1ks said:
are o2 offering you anything as a gesture of goodwilll ??
Vodafone offered to take a month's bill off for me the last time such a thing happened
Click to expand...
Click to collapse
For the release delay?
Netblade.nl said:
I really wonder why I never see anyone out of the US with a HTC smartphone, mostly droids and a whole bunch of iPhones.
Too bad Europe has to wait because of the production delays and the USA devision of HTC which get most of the first bunch of phones. (Dont get me wrong I'm really happy for you Americans, but I aswell want this phone asap, my Desire Z is absolutely done after more than two years )
Click to expand...
Click to collapse
Always wanted a Desire z. had a nokia comunicator before smart phones took off. Part of me had hoped some one might have given it another go round now, but I wont hold my breath.
romitkin said:
What about the UK? In Clove and Handtec I still see the previous expected dates.
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May be just a carrier specific supply problem.

snowblind2142 said:
May be just a carrier specific supply problem.
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Click to collapse
I thought it was related to the manufacturing issues mentioned here:
http://forum.xda-developers.com/showthread.php?t=2181476

romitkin said:
I thought it was related to the manufacturing issues mentioned here:
http://forum.xda-developers.com/showthread.php?t=2181476
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Click to collapse
funnily enough I had just read about that 10-15mins before I got the text.
Not sure, I had originally ruled it out as everyone else seemed on track for the 15th.
now, the more I'm reading, the more I'm inclined to agree.

I've managed to dig out my wife's old 1st gen iphone ....
Man, the next couple of weeks are going to draaag....
At least I can try and skin it with grogorz Dusk theme Sure I have seen a forum thread somewhere.

Just had a look on the CPW website and they are now saying delivery "expected" March 29th. Holy Cow.

And soon everyone else will follow. The germans took them.

Sandiman said:
Just had a look on the CPW website and they are now saying delivery "expected" March 29th. Holy Cow.
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Click to collapse
Must be the parts issue. this could get even worse.....

Netblade.nl said:
I really wonder why I never see anyone out of the US with a HTC smartphone, mostly droids and a whole bunch of iPhones.
Too bad Europe has to wait because of the production delays and the USA devision of HTC which get most of the first bunch of phones. (Dont get me wrong I'm really happy for you Americans, but I aswell want this phone asap, my Desire Z is absolutely done after more than two years )
Click to expand...
Click to collapse
If the US is getting the first batch of phones how come Pre-orders aren't open yet

If there is a delay expect to see the few people who do get one putting them on ebay at ridiculous prices.

snowblind2142 said:
Must be the parts issue. this could get even worse.....
Click to expand...
Click to collapse
I would love to say I think your wrong, However sadly I'm sure your right.

sassij said:
If the US is getting the first batch of phones how come Pre-orders aren't open yet
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Click to collapse
Strange, this is what I found earlier today : http://www.gsmarena.com/htc_one_might_get_delayed_due_to_components_shortage-news-5667.php
"Even though HTC promises to launch the phone on March 15, lots of markets might not get it before May (at the earliest). HTC has already declared the USA market as a major target, so if the rumors come true it's likely that other markets might not get the smartphone for months."

Z2 to ship in the UK Tomorrow Monday

http://www.phonearena.com/news/Some-pre-orders-for-the-Sony-Xperia-Z2-in-the-U.K.-to-ship-on-Monday_id55093

solwretep said:
http://www.phonearena.com/news/Some-pre-orders-for-the-Sony-Xperia-Z2-in-the-U.K.-to-ship-on-Monday_id55093
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I ordered from handtec and I just checked my card, they have charged it which, according to their FAQs they only do when they ship the product. I do hope that is the case.

Kamran9558 said:
I ordered from handtec and I just checked my card, they have charged it which, according to their FAQs they only do when they ship the product. I do hope that is the case.
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Click to collapse
I hope ur right, I also ordered thru Handtec but paid with Amazon which they had to charge immediately.

Just checked my credit card, nothing taken for Handtec but Carphone Warehouse have taken my money (yes, I've been greedy and placed two orders to see which is dispatched first [emoji13])
Sent from my GT-N7100 using Tapatalk

Please update once you get the device people. ^_^

kersey said:
Just checked my credit card, nothing taken for Handtec but Carphone Warehouse have taken my money (yes, I've been greedy and placed two orders to see which is dispatched first [emoji13])
Sent from my GT-N7100 using Tapatalk
Click to expand...
Click to collapse
Oh man, please report back if you see your handtec order is charged.

Lolento said:
Oh man, please report back if you see your handtec order is charged.
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Will do [emoji106]
Have just checked and the order says processing...am not sure what it was previously though so don't know if it has changed
UPDATE: Just spoke to Chloe in Handtec...orders are still due to ship in Mid May so no point getting our hopes up today [emoji22]
Sent from my GT-N7100 using Tapatalk

Kamran9558 said:
I ordered from handtec and I just checked my card, they have charged it which, according to their FAQs they only do when they ship the product. I do hope that is the case.
Click to expand...
Click to collapse
I would not get too excited about that. My card was charged by Carphone Warehouse on the 23rd March!

I just spoke to a helpful gentleman over the phone from CPW. He confirmed that they do actually have stock in the warehouse but cannot release it until Sony give the OK of which there is no date...even more annoying if it is true as Sony are doing themselves no favours in holding back the release [emoji35]
Sent from my GT-N7100 using Tapatalk

kersey said:
I just spoke to a helpful gentleman over the phone from CPW. He confirmed that they do actually have stock in the warehouse but cannot release it until Sony give the OK of which there is no date...even more annoying if it is true as Sony are doing themselves no favours in holding back the release [emoji35]
Sent from my GT-N7100 using Tapatalk
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Click to collapse
Spoke to Vodafone twice today. First time this morning was told no stock has been received and Sony would update them later today so ask again tonight.
Just spoke to then and the woman was useless. Said she had to check if it's been shipped from the warehouse, even though I told her I just wanted an update on the delay and she said they have been doing since the 10th... Completely incompetent.
Expecting an argument on the legality of the contact now as I plan on canceling if they can't at least give me a simple purpose update on the status!
Sent from my GT-I9300 using xda app-developers app

I'm truly amazed at the cluster this launch has turned out to be. I am still in awe at the way this is being handled by Sony and I'm a Sony customer. Wish all the best in getting resolution. I canceled pre-order and went with EBay. The device is worth the wait but supply chain at Sony should be chastised for not handling this better.
Sent from my D6503 using XDA Premium 4 mobile app

Am thinking that maybe the pre-orders with CPW are only relating to contract phones and that us sim free buyers may have to wait until the sim free launch in May as retailers always favour the contract sales as that where the money is.
I did ask a clueless person in Phones4U about the sim free model and he said they wouldn't be able to sell it sim free until 2 weeks after they get the phones in. He did also state that is would be around £700 sim free, so maybe take his comments with a pinch of salt.
Really hope I'm wrong

Ok , I pre-predered & PAID for my Z2 on the 26th February to give you some reference, My last email from Sony support said they would be dispatching from W/C 14/4/14,
However I have just been on the phone to Sony e-commerce Michael and his latest information on my Z2 is that they wont be dispatching until the end of April..:crying:
So take from that what you will as regards to your orders....

iRimas said:
Hi i just want to know what is the disadvantage if i buy the phone from ebay hongkong seller. i am from UK please give me some idea.
and i am getting Z2 with noise cancellation headphone , Docking station and the leather case for £539.00????
Click to expand...
Click to collapse
Normally disadvantages would be:
Compatility issues..... make sure you're getting the correct model for your region/network
The wait....... ummmmmmm, might actually be quicker
Fake........ Obviously you run this risk anywhere, but be more cautious when ordering from overseas
warranties, guarantees etc..... if they're valid it would cost loads to ship back if it needed repairs
think thats about it..... oh n customs

Google canceled my order for no reason !

I preordered 32gb Black pixel XL the minute it was announced on the 4th.
Everything went through fine and I got a confirmation email of the order.
Then I notice that there are no funds on hold in my account .
I think nothing of it and figure they will hold funds when it ships .
Fast forward to Monday the 17th .
I call customer service to inquire when I should receive my phone and why there isn't a hold on my bank account for the funds.
They tell me that I should receive the phone between the 26-28 of October .
And that I will be charged when it ships.
That my order is processing and every is fine .
Last night I get an email from Google saying that my order has been cancelled.
It states to reason as to why ....
So I call customer service , they tell me its a billing issue and transfer me to google wallet .
We verify that my billing and mailing addresses match and they do .
Next we get on a 3 way call with my bank to see if their were any declines from their end .
Once again nothing , the bank has no record of google ever making any attempt to charge it hold funds.
The customer service representative from wallet says " well everything looks fine , so you should go ahead and place an order again "
I said to them it's sold out , how do you want me to do that .
They had no answer for that .
Then she transfered me to the ordering department .
I went back and forth with them about what took place , they escalated it to a tier 2 person , in which they told me to join the waiting list .
This is complete bull**** , they canceled my order for no reason and now I have to get on a waiting list for a phone that i ordered and got confirmation was shipping next week .
What can I do at this point ?
Thanks
Sent from my Nexus 6P using XDA Premium HD app

That sucks. One thing to try is pleading on twitter. Many companies hate when you make something public on social media so you may get a better response.

Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.

Mickle187 said:
Same thing happened to my order. Came in to work today to the cancelled order email. Contacted them via phone and chat and was told something happened in the system and a bunch of orders got cancelled and that there was nothing they could do about it. Absolutely ridiculous! Having ordered over two weeks ago only to get on a wait list now and probably not get the free VR headset!? Really wish this was a regular retail store so I could take my business elsewhere.
Click to expand...
Click to collapse
I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
Sent from my Nexus 6P using XDA Premium HD app

sitnlow4life said:
I was on the phone with them for an hour .
Do you feel like they can make this right at all ?
Going to call again today after work , they need to do something here
Sent from my Nexus 6P using XDA Premium HD app
Click to expand...
Click to collapse
So far it doesn't seem like it. All I have been told is that I need to get on the wait list. That is unacceptable as it looks like it will push the order out 1-2months and we would be screwed out of the VR headset. I just called back myself to try talking to someone else or a manager if needed. They said they had to check on something and they would call me back in 5 minutes (we shall see if they do).
The only acceptable resolution for me is for them to reinstate the order and get it shipped out soon as well as still providing the codes for the headsets . After committing to spend over $1600 with Google for two phones I think that is fair on my part.

If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.

frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
Click to expand...
Click to collapse
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.

frch0603 said:
If you are getting the 32GB, it often goes back on sale multiple times a day. I say 1/3 times I checked the 32GB is available, the 128GB is the hard one. Just keep checking and you will be able to order another one. I used their financing, that might help too if you can, don't have to deal with another bank. No reason not to at 24 mo, 0% interest. Saves yourself a tiny bit through the time value of money.
Click to expand...
Click to collapse
You will get a hard inquiry in your credit report, that was the reason I didn't finance.
Sent from my SM-N910V using Tapatalk

Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
Click to expand...
Click to collapse
Ya, you think they would just force an order in, even if they have to add it to the next batch, just put it in reserve.
---------- Post added at 07:39 PM ---------- Previous post was at 07:33 PM ----------
bazofia said:
You will get a hard inquiry in your credit report, that was the reason I didn't finance.
Sent from my SM-N910V using Tapatalk
Click to expand...
Click to collapse
Yes you will, that is the only down side, so make sure you have no problem with your credit being affected by that.

Mickle187 said:
I used the Google financing and the order was still cancelled! I have 3 different email addresses set on the wait list since I am trying to get 2 phones. I am constantly checking to see if I can grab one. If I can get an order in for two by tomorrow I will be satisfied. Not happy, but satisfied.
Click to expand...
Click to collapse
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.

Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Click to expand...
Click to collapse
That's where they left off with me last night.
Escalated and awaiting an email ... Meanwhile the phone launches at best buy and Verizon tomorrow.
Really weighing out my options at the moment to make sure I don't left in the dark.
Sent from my Nexus 6P using XDA Premium HD app

yeah, really blows. I don't want any other phone but really need a new one. I really don't want to buy from VZW or anyone else with their fingers in things. Worst case I wait until they are available again but I am still going to be very bitter about being screwed out of 2 VR headsets.

google pre order system works backwards.

Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.

There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?

Reely said:
Same thing happened to me today at 3pm. I had google finance and pre ordered the phone on October 4th and all of the sudden it got cancelled.
Click to expand...
Click to collapse
Does your order show cancelled in the order history on Google store website?
Sent from my Nexus 6P using Tapatalk

thafngame24 said:
Does your order show cancelled in the order history on Google store website?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Yes, it does. :/

Mickle187 said:
I just called back again and pressed the issue. They finally escalated the issue but this just means they emailed me to tell me I would hear back in 1-2 business days. I made it clear that this defeats the purpose as by then the preorder is over and I loose the headsets.
Not holding my breath here though.
Click to expand...
Click to collapse
just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
Sent from my SM-G935V using XDA-Developers mobile app

jjayzx said:
There seems to be a lot on canceled orders on here alone. I wonder if it scales up with everyone that pre-ordered? If it does, could it be google canceled random people due to low supply?
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It definitely isn't everyone. I have a buddy who ordered one the same day and he also financed with Google. His order has not been cancelled as of now. Granted he did get the regular Pixel so maybe it is related to the XL only?
They claimed to me on the phone that two nights ago at 3am something happened and the orders had issues/got cancelled and that it happened to many orders.
---------- Post added at 01:21 PM ---------- Previous post was at 01:16 PM ----------
madmaverickmatt said:
just a heads up. I called Google the other day to ask about the pre order promotion. I said specifically that I wanted to take advantage of it but was afraid that I would miss it because the window was closing.
The rep from Google told me not to worry that "no matter when you order, if you get this phone, you get a headset".
Verizon seems to be doing the same thing. I called them and they gave me a promo code over the phone they said you just need to activate a phone to use the promo. Doesn't seem to matter when you buy.
I think it was setup this way just to build hype.
Sent from my SM-G935V using XDA-Developers mobile app
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Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...

Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
Hum, I do not see it listed anymore either.
My spider sense tells me i was lied to yesterday.
Damn.
Interesting. One of the people I spoke to said that the promotion was ending at midnight tonight. Another one simply said "as long as the promotion notification is on the website, it is active". The last person I spoke with who escalated it to 2nd level told me that, while she couldn't guarantee anything, in the past they have given vouchers to make up for it if the promo is missed due to this. Interesting that this same type of thing happens each year with the preorders...[/QUOTE]
OK , Update:
I just got off a chat with Google and this is what they said:
Raul D10:44 AM
Thanks for contacting Google Support. My name is Raul D.
Matthew 10:44 AM
Hi, Im matthew
Raul D10:44 AM
Hello Matthew!
Matthew 10:45 AM
Good morning, I called yesterday and expressed that I was interested in taking part in teh preorder promo, but that I didnt think that I would be able to make teh cut seeing as teh 128gb version is sold out.
Matthew 10:46 AM
The Rep told me that It didnt matter when I ordered teh phone that I would get a free headset as long as I was on teh waitlist. Can you please verify this for me?
Matthew 10:46 AM
Please forgive my spelling.
Raul D10:47 AM
I'd really like to see if I can assist.
Matthew 10:47 AM
Thank you
Raul D10:47 AM
You're welcome.
Raul D10:47 AM
Please let me've a look in to it.
Raul D10:48 AM
US customers who pre order a Pixel or Pixel XL from Google Store or Project Fi will receive a promotional code for a Daydream View at no cost.
Raul D10:48 AM
This promotional code is only redeemable through the Google Store.
Raul D10:49 AM
Daydream View will NOT ship with the Pixel device.
Raul D10:49 AM
A separate email with the subject "Your Daydream View VR headset" will be sent to you after your order confirmation email which will include more details in regards to the promotion [EXAMPLE].
Matthew 10:49 AM
OK , That works, but how about if you missed the preorder because your on the wait list?
Raul D10:50 AM
This outlines that you should receive your promotional code approximately four weeks after your device ships.
Raul D10:50 AM
The promotion has no definitive end date and is only valid while supplies last. Codes will expire 12/31/2016.
Matthew 10:52 AM
ok, cool, so even if I do not place the order by yesterday 10/19/2016, as long as I order and have my device before the coupon code expires on 12/31/2016 than I should still receive the promo code for a free vr headset. Correct.
Raul D10:53 AM
I'm sorry, this is only valid while supplies last.
Matthew 10:54 AM
OK, so as long as I order my device when it becomes available, and while supplies last I should still get a promo code e-mailed to me? Is that accurate?
Raul D10:54 AM
Yes.
Matthew 10:55 AM
Wonderful, thank you, so it doesn't technically need to be a pre-order, its just a while supplies last promo effectively then. Thank you, That makes me feel better.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
I'm glad I could assist.
Matthew 10:56 AM
Thank you for your time this morning.
Raul D10:56 AM
You're welcome.
Raul D10:56 AM
It looks like you're all set.
So yes it looks liek were all set as long as we get teh device before they run out of headsets lol.

galexy buds

I claimed my galaxy buds was just wondering if anyone had received theres yet I know it can take up to 30 days also wanted to know if they just turn up or if you are able to track the parcel ?

I just got notice that mine will be here this Thursday w/tracking number.

Great it's been 7 days since I got my request approval email when did you get yours approved how long has it taken ?

Mine being delivered in Thursday as well. Lets see how they perform

Not got mine yet either

lukesellwood2 said:
Great it's been 7 days since I got my request approval email when did you get yours approved how long has it taken ?
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It tells you when you should expect to receive them....

Mine arrived when I got my phone. I think that was March 6th/

I've had my claim approved and validated on the 12 March, still no info about shipment, hopefully soon as my old Samsung Level U are at the end of their life .
@ Gilley, when does it say when can you expect them?Have you received an email or something? I do not have any details, when i check my claim status it just tells me when it was approvde/validated. Nothing else.

deltanet1983 said:
I've had my claim approved and validated on the 12 March, still no info about shipment, hopefully soon as my old Samsung Level U are at the end of their life .
@ Gilley, when does it say when can you expect them?Have you received an email or something? I do not have any details, when i check my claim status it just tells me when it was approvde/validated. Nothing else.
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Oh when I submitted and it got approved mine said week of April 1st and my buddy who did it later in the day had one saying "week of April the 8th" . Guess not everyone got it that way, my b

I just had my request approved. They sent an email saying that I should receive a $130 coupon to use at the Samsung shop within 4 to 6 weeks? Does this sound correct? Should I expect another email with the voucher and then order the buds from the Samsung shop? Or do they just send out the buds?

Got mine 3/11 you should see the tracking number in your Samsung orders once the box ships.
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ZebZoober said:
I just had my request approved. They sent an email saying that I should receive a $130 coupon to use at the Samsung shop within 4 to 6 weeks? Does this sound correct? Should I expect another email with the voucher and then order the buds from the Samsung shop? Or do they just send out the buds?
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The demand for the buds exceeded their expectations, so if you didn't get in early the stop sending the buds and instead send a coupon so you can get the buds from a retailer whenever in stock.

mc_365 said:
Got mine 3/11 you should see the tracking number in your Samsung orders once the box ships.
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The demand for the buds exceeded their expectations, so if you didn't get in early the stop sending the buds and instead send a coupon so you can get the buds from a retailer whenever in stock.
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Ya, had heard beforehand that they were issuing the coupons. So for those that were issued the coupon, did they email it, mail it, or issue it to your account on Samsung and how long after approvel did they receive it? Wanting to know what to look for next.

Has anyone ordered phone from EE in UK? If so I got told that they would send me buds directly and I don't need to do anything. Is that correct?

daz_2000 said:
Has anyone ordered phone from EE in UK? If so I got told that they would send me buds directly and I don't need to do anything. Is that correct?
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Nope. You need to sign into the Samsung Members app when you get your phone and apply. They originally told me the same thing, but I was dubious. Turns out they were spouting nonsense.

killyouridols said:
Nope. You need to sign into the Samsung Members app when you get your phone and apply. They originally told me the same thing, but I was dubious. Turns out they were spouting nonsense.
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Sounds like EE to me? I bought mine outright so I claimed straight away.

lukesellwood2 said:
Sounds like EE to me I bought mine outright so I claimed straight away.
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To be fair, this was live chat which is historically terrible but my claim was validated with the delivery note EE sent, so all is OK. Apart from anyone who hasn't applied yet thinking theirs are in the post...Limited Stocks and all that.

killyouridols said:
To be fair, this was live chat which is historically terrible but my claim was validated with the delivery note EE sent, so all is OK. Apart from anyone who hasn't applied yet thinking theirs are in the post...Limited Stocks and all that.
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Yeah most people will get the voucher if they apply now.

lukesellwood2 said:
Sounds like EE to me I bought mine outright so I claimed straight away.
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lukesellwood2 said:
Yeah most people will get the voucher if they apply now.
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Which, I Suppose, is a bonus if you're not interested in the Buds.

killyouridols said:
Which, I Suppose, is a bonus if you're not interested in the Buds.
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True I'm quite excited for mine to come tbh.

lukesellwood2 said:
True I'm quite excited for mine to come tbh.
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Yeah, same. I already have bluetooth headphones and the AKG ones in the box are perfectly 'OK' but I love a new bit of tech to play with so I'm looking forward to them. Only (About) a fortnight to go hopefully.