N4 and AT&T Service - Nexus 4 Q&A, Help & Troubleshooting

What speed are you guys getting? I'd particularly like to hear from anyone in the Phoenix area. I routinely get .5 Mbps down, sometimes up to 4 Mbps, but pretty rarely. This with full bars, a verified 4G provisioned data plan (spoofed with GS3 and even tried Optimus G), and a multitude of APN settings. When I try and bring up questions regarding HSPA+ with customer service their mind explodes, so no help from them.
Any light that could be shed would be fantastic. I'm this close to jumping ship and fleeing to T-Mobile.

I'm no where near you (SE PA region), but I'm consistently getting 8-9mbps down with AT&T and no tweaking whatsoever.

Funny, I'm about to jump from the t mobile boat to att for spotty service where I am missing calls and delay texts. T-Mobile is fast but not worth the extra frustration.
What signal you getting? E, 3g, H?
I bet your getting 3g and need them to change your plan to preferred 4g and not Let plan. Google it and you will get some advice and tips for APN suggestion
Sent from my Nexus 4 using Tapatalk 2

bradm23 said:
Funny, I'm about to jump from the t mobile boat to att for spotty service where I am missing calls and delay texts. T-Mobile is fast but not worth the extra frustration.
What signal you getting? E, 3g, H?
I bet your getting 3g and need them to change your plan to preferred 4g and not Let plan. Google it and you will get some advice and tips for APN suggestion
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
No, I'm getting H. And I've clarified with multiple reps that my phone is on a 4G plan with an IMEI provisioned for 4G. As far as the APN, I've tried a couple with not much luck in getting faster speeds.

bradm23 said:
Funny, I'm about to jump from the t mobile boat to att for spotty service where I am missing calls and delay texts. T-Mobile is fast but not worth the extra frustration.
What signal you getting? E, 3g, H?
I bet your getting 3g and need them to change your plan to preferred 4g and not Let plan. Google it and you will get some advice and tips for APN suggestion
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
I don't think T-Mobile saves messages long after you keep your phone off for a week you don't get any messages. When I broke my old phone I know I got a few messages, but they didn't pop up when I put my Sim in the nexus 4.
Sent from my Nexus 4 @1.67 GHz on Stock 4.2.2

IRX120 said:
I don't think T-Mobile saves messages long after you keep your phone off for a week you don't get any messages. When I broke my old phone I know I got a few messages, but they didn't pop up when I put my Sim in the nexus 4.
Sent from my Nexus 4 @1.67 GHz on Stock 4.2.2
Click to expand...
Click to collapse
Weird... I am not sure of this but I have been getting a 30-40 min delay with outgoing and incoming messages which sux

Related

[Q] Very slow data speeds on AT&T, tried APNs, suggestions?

I just got my Nexus 4 today. I currently have the 4g LTE unlimited grandfathered plan (previously was on a One X). I'm using the second set of APN settings in this post (http://forum.xda-developers.com/showthread.php?t=1851128).
However, I'm unable to top 0.31Mbps down and 0.94Mbps up. These speeds are terribly slow compared to the HSPA+ speeds I was getting on my One X. I already called AT&T and I'm still on my 4G unlimited plan, so I wasn't downgraded or anything...
Any ideas?
EDIT: Also, I'm not currently receiving MMS's.
nosenuggets45 said:
I just got my Nexus 4 today. I currently have the 4g LTE unlimited grandfathered plan (previously was on a One X). I'm using the second set of APN settings in this post (http://forum.xda-developers.com/showthread.php?t=1851128).
However, I'm unable to top 0.31Mbps down and 0.94Mbps up. These speeds are terribly slow compared to the HSPA+ speeds I was getting on my One X. I already called AT&T and I'm still on my 4G unlimited plan, so I wasn't downgraded or anything...
Any ideas?
Click to expand...
Click to collapse
I'm guessing you should call AT&T and tell them to reset your data or something. Same thing happened with me on straight talk and I couldn't pass 0.25 Mbps until I called them and ask them to reset my data and now I'm good.
Sent from my Mako Nexus quattro using Tapatalk!

Unstable network connection (AT&T)

Hey guys so I love my nexus 4 I've had it for about three weeks now. One thing that is very frustrating is that my network connection is constantly going on and off. On the status bar it goes from full blue bars with an H and then all of a sudden I try to use an app and it says no network connection and the blue bars turn grey and it just goes on and off every couple seconds. It has done it probably 10 times as I'm writing this. Anyone else have this problem? Help!
Sent from my Nexus 4 using xda app-developers app
I'm in central Arkansas, on Straight Talk (ATT) and it does the same thing.
Sent from my Nexus 4 using Tapatalk 2
I'm in the Chicago area and I get the same thing every so often. I downloaded an app called fresh network and it helps. When I get that fluctuating signal, I run the app and it connects me to a better tower and the issue goes away.
Sent from my Nexus 7 using xda premium
Same here in Miami on att straight talk well but you can't beat 45 a month
Sent from my Nexus 7 using xda app-developers app
I have the same issue when I won't get my work emails and would have to disable/enable my "Data" connection in order to get my emails sync right away which is a little annoying.
Another issue that I have for example is that I can't run the "speedtest" App on my phone using the default APN from AT&T so after looking around I switched from WAP to PHONE (unfortunately I am on my company plan and don't know what kind of plan I have) and speedtest is now working fine.
And finally, I followed "gotzaDroid" and downloaded the "Fresh Network App" and my download speed spikes to 5Mbps (still using the PHONE APN instead of WAP) when it usually spikes at 2.7Mbps. As of right now, after playing with it for 5 minutes I can say that I am happy with this App.
i'm down here in houston and i was having the same problem. i have a grandfather plan from when the iphone first came out. dropped my sim card in and was barely even getting 2g speeds. couldn't even do a speed test. from what i've heard from other members on the forum is that AT&T doesn't recognize the N4 as an official smartphone in their database. you'd have to call them and get them to redirect their 4G data plan to your phone. there's a specific IMEI number you give them (not the one on your phone or else it'll turn up nothing in their database). if i find it, i'll post it here. once that's done, you should get the high speed data. but for me, i was done paying my grandfathered plan, over $100/month. i switched over to t-mobile's monthly plan and it's been awesome. got up to 15 MB/s even though sometimes is says 3G rather than H.
Similar issue. I have full bars, but its just the data connection which keeps flapping. (The H for HSPA keeps appearing disappearing) I am on the original iphone unlimited 4g data plan.
This happens only when using the "phone" APN (http://mmsc.mobile.att.net). But when i use the wap.cingular APN, no such issue. But obviously, with this APN, the speeds are unknown (speedtest app reports connectivity issue, but data works fine across all apps. And from feel, its definitely hspa with a H in the display)
EDIT: located in bay area.
I have also found today that sometimes toggling airplane mode on and off clears it up too
Sent from my Nexus 4 using xda premium
I have the same problem, but on Tmobile. I believe a lot of people are having this issue on tmo, there are several threads on it and one in tmo's forum too.
No one knows what's going on yet..
Transmission sent from my badass Nexus 4.
I used to have this problem on AT&T. Solved it. It depends on what dataplan you have and what IMEI number your number is tied to. Tell me your details and I can try to help.
backtoreality15 said:
I used to have this problem on AT&T. Solved it. It depends on what dataplan you have and what IMEI number your number is tied to. Tell me your details and I can try to help.
Click to expand...
Click to collapse
Yeah I have that problem in the same bay area.
Reboot (not very practical) or making a call fix it. I'm on a n4 imei with the 4G (hspa not lte) unlimited personal smartphone plan.
godefoy said:
Same here in Miami on att straight talk well but you can't beat 45 a month
Sent from my Nexus 7 using xda app-developers app
Click to expand...
Click to collapse
You certainly can, with actual service..
for those on straight talk using att... line three and four of your apn. proxy and port. delete those. this will stop you from having to go through the starght talk servers in chicago. this should speed you up and hopefully fix you up. its also rumored to keep you from being throttled once you hit the threshold.
the same proxy trick can be done for those on att. i am not on t-mobile so i cannot speak for those.
it goes without saying... if you have never manually entered your apn since you got the nexus.... you need to find the correct apn and enter it. just inserting a sim card is not how you get the apn. it has to be entered manually or flashed in a modem (for carrier phones).
for those on att or att straight talk. all you need is one apn. and enter your phone and mms on the same one.
phermey said:
for those on straight talk using att... line three and four of your apn. proxy and port. delete those. this will stop you from having to go through the starght talk servers in chicago. this should speed you up and hopefully fix you up. its also rumored to keep you from being throttled once you hit the threshold.
the same proxy trick can be done for those on att. i am not on t-mobile so i cannot speak for those.
it goes without saying... if you have never manually entered your apn since you got the nexus.... you need to find the correct apn and enter it. just inserting a sim card is not how you get the apn. it has to be entered manually or flashed in a modem (for carrier phones).
for those on att or att straight talk. all you need is one apn. and enter your phone and mms on the same one.
Click to expand...
Click to collapse
My internet sucks. I can't even YouTube a video on high quality. Signal even shows "4g" and 4 bars but nope.. I wish there was a fix.
Sent from my SAMSUNG-SGH-I717 using xda app-developers app

ATT Users: Moving From A LTE Device & Plan To The N4?

Grandfathered unlimited user: My Nexus is on it's way. I've been using a Note 2 as my driver. When I switch has anyone successfully stayed on the LTE plan or does their system throw you back to the HSPA plan? I want to try to argue that since the Nexus has quasi LTE it should stay on that plan.
(It's the throttling. When you are throttled on the LTE plan it drops you the HSPA, on HSPA it's rotten EDGE, the last time I checked. It's 2013. No one should have to do EDGE.)
bmstrong said:
Grandfathered unlimited user: My Nexus is on it's way. I've been using a Note 2 as my driver. When I switch has anyone successfully stayed on the LTE plan or does their system throw you back to the HSPA plan? I want to try to argue that since the Nexus has quasi LTE it should stay on that plan.
(It's the throttling. When you are throttled on the LTE plan it drops you the HSPA, on HSPA it's rotten EDGE, the last time I checked. It's 2013. No one should have to do EDGE.)
Click to expand...
Click to collapse
I'm still on my ATT LTE plan and I've been using my N4 as my daily since Thanksgiving. Just don't take in in with u to get a new Sim card as the N4 needs a micro sim. Just cut it yourself and get a Sim converter if u jump between phones. My ATT LTE provisioned Sim card will work on the LTE PTA APN but it won't work as LTE speeds. I live and work right outside of Chicago which has LTE. From what I understand their system won't recognize the N4 which is fine and so it will just keep u on the plan u are on. I've heard stories of people taking their N4 into an ATT and getting put on a hspa plan. Then having to call into ATT customer service and giving them a LTE phones imei just to get their LTE back on their Sim card.
Sent from my Nexus 4 using Xparent BlueTapatalk 2
I bought a T-Mobile prepaid Sim to test drive and will probably switching from ATT LTE to T-Mobile HSPA+. If the coverage is right I'm getting around 10-12 Mbps on T-Mobile. That's plenty fast for my needs and also the unlimited data, freedom of pre paid sweetens the deal instead of ATT hspa.
Sent from my Nexus 4 using Tapatalk 2
DowntownJeffBrown said:
I'm still on my ATT LTE plan and I've been using my N4 as my daily since Thanksgiving. Just don't take in in with u to get a new Sim card as the N4 needs a micro sim. Just cut it yourself and get a Sim converter if u jump between phones. My ATT LTE provisioned Sim card will work on the LTE PTA APN but it won't work as LTE speeds. I live and work right outside of Chicago which has LTE. From what I understand their system won't recognize the N4 which is fine and so it will just keep u on the plan u are on. I've heard stories of people taking their N4 into an ATT and getting put on a hspa plan. Then having to call into ATT customer service and giving them a LTE phones imei just to get their LTE back on their Sim card.
Sent from my Nexus 4 using Xparent BlueTapatalk 2
Click to expand...
Click to collapse
Good info. The system has never automatically dropped you back? Are you manually going in and setting the LTE APN or selecting the option offered? I've had a nasty shock twice before when flopping SIM's. I plan on dropping the Note 2 micro straight into the N4.
The unlimited data plan combined with LTE is worth it's weight in gold.
I came from a Vivid on at&t with LTE unlimited. All I did was to copy my Vivid's APN exactly to the N4 and used a sim cutter to cut my sim down and I was good to go. As for throttling, I still get throttled after 5GB of data and it still knocks me down to 500kbps until my bill cycle starts over.
Sent from my Nexus 4 using xda premium
bmstrong said:
Good info. The system has never automatically dropped you back? Are you manually going in and setting the LTE APN or selecting the option offered? I've had a nasty shock twice before when flopping SIM's. I plan on dropping the Note 2 micro straight into the N4.
The unlimited data plan combined with LTE is worth it's weight in gold.
Click to expand...
Click to collapse
Nope never dropped me back In fact if I throw my Sim in my Skyrocket I still get LTE. I'm actually buying a HTC one X+ with LTE. Like I said before I don't get LTE but the AT&T PTA APN nets me that fastest speeds. It depends on your ROM which apns u get on default but u can always add any APN you want on any ROM. So like on PA I had to add the LTE APN to get those faster speeds.
Sent from my Nexus 4 using Xparent BlueTapatalk 2
DowntownJeffBrown said:
Nope never dropped me back In fact if I throw my Sim in my Skyrocket I still get LTE. I'm actually buying a HTC one X+ with LTE. Like I said before I don't get LTE but the AT&T PTA APN nets me that fastest speeds. It depends on your ROM which apns u get on default but u can always add any APN you want on any ROM. So like on PA I had to add the LTE APN to get those faster speeds.
Sent from my Nexus 4 using Xparent BlueTapatalk 2
Click to expand...
Click to collapse
Big question is did you go to 4.2.2?
If you don't want at&t to argue with you about whether it should have an LTE plan or not, your best bet is to activate the account with a device that is officially LTE capable, then just pop the sim card in the nexus 4 and don't tell them about it. AT&T will argue with their customers over the smallest details for absolutely no reason!!! That's why I cancelled my contract with them years ago. I can't take a company trying to argue over something in which they have NO CLUE, and try to force me into their school of thought.

Nexus 4 poor data reception with no contract plan.

I recently received my Nexus 4 phone and went with a T-Mobile no contract plan. I noticed that I am only getting 2g service. Next to my connectivity bars it shows a G. My data reception is very slow. Is there a way to get faster data speeds by tweaking some settings or am I stuck with the slow 2G speeds? Where I live I am limited to Verizon or us cellular. In order to get a no contract with one of these companies I would have had to get one of their no contract phones. Had to travel about an hour to get to T-Mobile store. Is AT&T any better? Thanks.
Sent from my Nexus 7 using Tapatalk HD
Do you live in an area with T-Mobile 4g coverage? If not, you are borked. If you should have 4g coverage, make sure your APN settings are all entered correctly. They have to be exactly right.
Sent from my Nexus 4 using xda app-developers app
After doing some research I believe the data service is only going to be 2G. What a bummer! Such a great phone and I can't use it to it's full potential. Only had it a week and looks like I'm going to have to get rid of it already. Thanks for the the info. Guess I'll have to go back to the money sucking Verizon.
Sent from my Nexus 7 using Tapatalk HD
Sounds like you are out in the boonies so chances are tmo is not a good choice for you (ATT is probably lousy too) you don't necessarily have to go back to verizon proper though, pageplus is a viable option and could be much cheaper ($55/mo for unl talk/text + 1gb data) depending on your usage. You won't be able to use the n4 on pageplus but you could always "downgrade" to a galaxy nexus.
edit - Looks like pageplus has some updated plans, the $55 plan now has 2gb of data and they've added a $70 plan that has 5gb of data.
I don't really live in the boonies, but where I live there is basically verizon or us cellular to choose from. Can not use the nexus4 on their networks because they do not support the nexus 4 technology. I only get 2G with t mobile or att and the data speed is horrible. Believe I will be looking for a galaxy nexus 4g phone. At least I can use that on verizons network. Again, thanks for your info.
I received my Nexus 4 form T mobile and didn't really buy in to the whole death grip issue but noticed the cell antenna signal was really jumpy - i first thought it was software related. In my area i have my ime attached to my optimum wifi to pickup a signal which is heavily available on long island, ny. Switching form the iphone and sprint which i always put 3rd behind verizon, att. I assumed t mobile would be an issue but did not expect the poor coverage i got. The iphone on sprint never showed no signal, i actually cant remember one time with my evo 4g, nexus 3, iphone 4, 4s and 5 where i was anywhere saying dam no signal or dropped call while on sprint. tmobile on the nexus 4 would show an empty triangle as soon as i walked inside a building and was non existent in my home. I assumed software because with wifi off it would hold a signal longer, I'm ok with it dropping cell data on wifi and even tried to not use wifi on weak signal but still had issues.
The phone never went to edge, which i would have been ok with becasue it meant i could make a call, nothign worse than no signal at all. my friend had tmobile sg3 and in my house it would auto switch to full edge in my house, my nexus would show one H bar and then go empty until i switched to 2g or turned off wifie to kill my battery while struggling for one H bar.
I actually got tmobile to drop my contract becasue they could not supply a signal boost. i went to straight talk att sim and had issues, better but still issues. Moved on to gophone, while gophone att is the best signal i noticed since getting the phone i have an open support case with LG to send it in and but am waiting until i have my new nexus 4 form google play which is coming monday. I plan to test the new one, non tmobile while i send in the tmobile one to LG and will resell the LG resend if all goes well. im hoping i received a lemon and all my signal issues go away but have been really frustrated to date.
Especially with APN and prepaid settings, at least straightalk att sim had settigns included, the att gogphone is really secredt about what to give me, multiple reps give different info and advise i need different gophone plans.
Its killing the nexus 4, i even tried the t mobile $60 or $65 plan and could not get a signal in my home or get it to switch to 2g automatically.

Dallas area Straight Talk question

People in the Dallas area
So I've had straight talk on my Nexus 4for about 3 months now and I have noticed at T Mobile in my area is way faster has anybody else experienced this? I've even tried AT&T on straight talk for about a week or 2 and was so frustrated with the speed that I have to go back to T Mobile. is there a workaround around this or anything that I need to know of?
Sent from my Nexus 4 using Tapatalk 2
Anyone?
Sent from my Nexus 4 using Tapatalk 2
I'm having issues as well with att/straight talk on my nexus 4 . I avg about 0.32 mbs down
Seems like T-Mobile sim is way better . but service here is sht for them
Sent from my Nexus 4
Jess813 said:
People in the Dallas area
So I've had straight talk on my Nexus 4for about 3 months now and I have noticed at T Mobile in my area is way faster has anybody else experienced this? I've even tried AT&T on straight talk for about a week or 2 and was so frustrated with the speed that I have to go back to T Mobile. is there a workaround around this or anything that I need to know of?
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Jess813 said:
Anyone?
Sent from my Nexus 4 using Tapatalk 2
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Click to collapse
I didn't understand your question.
myturbo1 said:
I'm having issues as well with att/straight talk on my nexus 4 . I avg about 0.32 mbs down
Seems like T-Mobile sim is way better . but service here is sht for them
Sent from my Nexus 4
Click to expand...
Click to collapse
AT&T byop Sim on straight talk usually yields speeds of 5/1 on hspa+ @21mbs.
Tmobile's hspa+ is faster @42mbs, their network is also less saturated and so yield much higher speeds.. Benefitting T-Mobile byop straight talk users.
Draw back is less building penetration, and loss of signal outside of large cities..
Another drawback with T-Mobile is the way fast dormancy works switching between 3G and H+ is slow/laggy and may pause streaming. AT&It's H to H+ is much quicker and virtually seamless.. Also it seems tmo doesn't actually xmit data while on 3G. Where AT&T will on H.
A drawback using AT&T st Sim is AT&T throttles randomly and st doesn't have control over it. Once throttled you're for the duration, until your next refill..
All this and more info can be found in the existing straight talk thread.
clockcycle said:
I didn't understand your question.
AT&T byop Sim on straight talk usually yields speeds of 5/1 on hspa+ @21mbs.
Tmobile's hspa+ is faster @42mbs, their network is also less saturated and so yield much higher speeds.. Benefitting T-Mobile byop straight talk users.
Draw back is less building penetration, and loss of signal outside of large cities..
Another drawback with T-Mobile is the way fast dormancy works switching between 3G and H+ is slow/laggy and may pause streaming. AT&It's H to H+ is much quicker and virtually seamless.. Also it seems tmo doesn't actually xmit data while on 3G. Where AT&T will on H.
A drawback using AT&T st Sim is AT&T throttles randomly and st doesn't have control over it. Once throttled you're for the duration, until your next refill..
All this and more info can be found in the existing straight talk thread.
Click to expand...
Click to collapse
Makes sense.
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