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Hey guys,
I've been lurking here ever since I got the incredible. Unfortunately, this is the first time I needed to post and it's bad news. My Incredible is rebooting more than 20 times a day, and I mean that not counting the reboot loop it gets stuck in. I have wiped the phone clean, started to go through the start up wizard, and it rebooted there, so I know it's not an bad app. It has rebooted randomly, though not as bad, before I rooted, so it's not that. I live in southern california and I get good service at home so I don't think it's the same problem as those incidents in south carolina. Does anyone have an idea what it could be? I'm running out of solutions and ready to just drop the phone, eat the ETF and go to sprint. Thanks in advance for the help.
Kiyoshi
I would flash it back to stock take it to verizon and show them what it is doing and have them send you another one, I brought mine back for the unresponsive screen issue and they said it was going to take three weeks for me to get another one but I received it 4 days later. so before switching to sprint and paying a big ETF I would try the above first. but if all else fails to ease the pain a little and not have to pay such a big ETF get a crappy verizon flip phone that you can activate on the line use it for a day or two then cancel your account. you will only pay a 175.00 ETF vs a 350.00 ETF. just a little round about way to "stick it" to the man.
Also, does downgrading and unrooting get rid of the wireless-n mod? Just downgraded and was in the wizard and right when I tried to connect to my network, it rebooted.
That's funny I just flashed it back to stock so I could do that. The problem is that I bought it from best buy in april and did not buy the extended warranty ( of course not, damn waste of money). IIRC, verizon does not honor warranties bought from a different store, correct?
twisted origin said:
Also, does downgrading and unrooting get rid of the wireless-n mod? Just downgraded and was in the wizard and right when I tried to connect to my network, it rebooted.
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if you reflash the stock ROM it wipes everything including root and wireless N, only reflash stock if you want to return it to the store otherwise you will have to go through the sd card root process again.
twisted origin said:
That's funny I just flashed it back to stock so I could do that. The problem is that I bought it from best buy in april and did not buy the extended warranty ( of course not, damn waste of money). IIRC, verizon does not honor warranties bought from a different store, correct?
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I am not sure if verizon won't exchange it, I think that there is a year warranty on the phone standard and extended warranty is only good for after the manufacturers warranty runs out. I would check with BB first and if they won't exchange it take it to verizon and see what they say, BB is an authorized verizon dealer so I would imagine that verizon will honor the warranty. but there is only one way to find out. Good Luck.
ok, so I took it to verizon today, and luckily for me it was rebooting away right after the CSR personally factory reset it. I actually was happy it did, too. She was so smug, telling me that I should have been using a task killer and that maybe I didn't factory reset it correctly. She starts it up and was giving me a "haha that's how you do it" look, when it rebooted on her. She battery pulled it, and then it went into a reboot loop on her. Her smug look was replaced by a look of defeat. It was worth the fact that I couldn't get it to stop rebooting for five minutes after that.
I then called 611 and they said they had a replacement for me and that it would be at my doorstep in two days. Evidently, they keep a separate stock for warranty issues. Well anyways, thanks for the help and I'll have an incredible back in my hands soon
Have u tried going into airplane mode and see if it does it? Just curious.
Sent from my ADR6300 using XDA App
Haha I just read Ur last post, I find it funny cuz I work for Verizon also and man u would not believe how many reps say u need a task killer, dumbasses.
Sent from my ADR6300 using XDA App
Yes, keeping it in airplane mode definitely helped. With that in mind, I might have an idea of what happened to my phone and potentially to other phones that have had this problem. I ordered the seidio 1750 batt. when I first got my phone, so I have been using it pretty much since the beginning. As you may know it can get unusually warm when in use. I would frequently use it when I'm at work to listen to podcasts and would keep it on the car charger while in use ( I work at a landfill doing gas monitoring, engineering, etc. so always in my work truck). That is first time I could recall a reboot occurring. I don't know how the internal layout is made up, but perhaps the radio or whatever else related received damage due to overheating. Oh well, already received my new incredible and I now have a battery charger so I will avoid charging and using at the same time. You guys are probably saying "Uh, yeah, of course that will happen, dumbass" but I've never had a problem with my other phones.
Maybe a month ago my phone started rebooting randomly. It started just when I had my phone plugged in and the phone became hot. Recently it's turned into anything that requires processing power, such as navigation, browsing the internet; basically anything other than sitting in my pocket.
I just reverted to 1.00 and .77 after having both 2.05 & 2.15 (in which my camera stopped working) and wiped my storage. As I was going through setup and clicked on the box to sign into google, the phone rebooted again. Apparently that didn't solve my problems.
I don't have a warranty from verizon because I forgot to purchase one. I bought my phone exactly 3 months ago from best buy so I'm not sure if I have any sort of warranty from verizon that would cover this? I'd really like to get a new phone because it seems like a hardware issue; a software issue would have disappeared after the amount of wipes I've gone through I'm assuming.
anyone have any ideas or similar issues?
What rom are you using?
Also what kernel?
TrailBlazer31 said:
What rom are you using?
Also what kernel?
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Click to collapse
I just reset everything so
firmware 2.1 update 1
baseband 1.00
kernel 2.6.29 htc-kernel
Bad News
To start off, I lived through what you are saying. I charged it once in a hot area and it got super hot and rebooted and rebooted and rebooted. From that point on, the random reboots would constantly happen and, although you didn't mention it, as the day went on, the phone would just get hot on its own (even if not used) until it would reboot from 4-13 times (initial screen, black, initial screen, black, etc.)
Early reports were that the first production run had phones with bad radios. Those radios would start to struggle, eating up processor time and battery time, causing the phone to heat until it rebooted.
Ultimately I had to return that Incredible to verizon, which I did very reluctantly because I knew that I would enter refurb hell.
jdmba said:
To start off, I lived through what you are saying. I charged it once in a hot area and it got super hot and rebooted and rebooted and rebooted. From that point on, the random reboots would constantly happen and, although you didn't mention it, as the day went on, the phone would just get hot on its own (even if not used) until it would reboot from 4-13 times (initial screen, black, initial screen, black, etc.)
Early reports were that the first production run had phones with bad radios. Those radios would start to struggle, eating up processor time and battery time, causing the phone to heat until it rebooted.
Ultimately I had to return that Incredible to verizon, which I did very reluctantly because I knew that I would enter refurb hell.
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...everything went better than expected?
Nope
noahjk said:
...everything went better than expected?
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Nope ... Incredible #2 was received with a bad speaker (they test electronics for the refurb, not audibles). Incredible # 3 has been with me for only a few days.
As such, I have not flashed S-OFF and need S-ON before I can do so.
jdmba said:
Nope ... Incredible #2 was received with a bad speaker (they test electronics for the refurb, not audibles). Incredible # 3 has been with me for only a few days.
As such, I have not flashed S-OFF and need S-ON before I can do so.
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were you able to do this without paying for insurance? Or am I basically screwed without insurance?
Good luck with this third phone btw. I hate wiping to flash a rom, much less losing everything to a new phone.
Insurance is not a warranty. Insurance protects you past the warranty date and includes things like theft and accidental damage, which the warranty does not. The incredible has a 1-year warranty, in which you can return the phone for a replacement for hardware problems. You can purchase insurance with the new phone when you get it.
Berzerker7 said:
Insurance is not a warranty. Insurance protects you past the warranty date and includes things like theft and accidental damage, which the warranty does not. The incredible has a 1-year warranty, in which you can return the phone for a replacement for hardware problems. You can purchase insurance with the new phone when you get it.
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sorry if I'm a pest but I couldn't find anything on their website... where do I go about claiming an issue for warranty?
if I send it in can I keep the battery?
There is a huge thread about rebooting on the Verizon forums. Common issue.
noahjk said:
I just reset everything so
firmware 2.1 update 1
baseband 1.00
kernel 2.6.29 htc-kernel
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Click to collapse
Just to make sure: that is stock / original everything, right?
Pretty much the same issue, but I'm serving as one of the test cases that will see if my decision to s-off four days prior to that is going to cost me. FRU will be here early next week and we'll see what they say when they receive my phone.
noahjk said:
sorry if I'm a pest but I couldn't find anything on their website... where do I go about claiming an issue for warranty?
if I send it in can I keep the battery?
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As long as it was bought from a authorized dealer just dial 611 explain whats happening(minus you rooting and what not) and they will send you a new phone you keep the battery since the new phone wont come with a battery and you set minus having a referb
I am getting random reboots also. I am pretty convinced that there is something wrong with the phone itself. I have flashed every rom and kernel combo. It makes no difference. Not looking forward to refurbished hell! But if thats what it takes I guess that is what I will have to do.
Sent from DI
Well
falkien said:
I am getting random reboots also. I am pretty convinced that there is something wrong with the phone itself. I have flashed every rom and kernel combo. It makes no difference. Not looking forward to refurbished hell! But if thats what it takes I guess that is what I will have to do.
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najaboy said:
Pretty much the same issue, but I'm serving as one of the test cases that will see if my decision to s-off four days prior to that is going to cost me. FRU will be here early next week and we'll see what they say when they receive my phone.
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I did NOT want to send it in and lived with it for a while. Please let the voice of experience explain ... it is your phone. Likely a bad radio (physical radio, not the firmware your flashed). Regardless, it has not happened on my 2 subsequent Incredibles.
That said, please report back if VZW refuses your return (which could take a month in the form of a charge on your bill) because you ran S-OFF.
Kipphh said:
As long as it was bought from a authorized dealer just dial 611 explain whats happening(minus you rooting and what not) and they will send you a new phone you keep the battery since the new phone wont come with a battery and you set minus having a referb
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can you or anyone else tell me how long the phone will take to get here? i'm leaving for college in a week and don't want to be stuck without a phone because of this.
ps today my phone rebooted around 40 times, eventually pulled the battery. I put the battery back in before work but it rebooted again so I left it in the car; it was at 30% battery but was dead from rebooting when I came back out.
stupid.
noahjk said:
can you or anyone else tell me how long the phone will take to get here? i'm leaving for college in a week and don't want to be stuck without a phone because of this.
ps today my phone rebooted around 40 times, eventually pulled the battery. I put the battery back in before work but it rebooted again so I left it in the car; it was at 30% battery but was dead from rebooting when I came back out.
stupid.
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It takes 2-3 business days to get the FRU. Mine was shipped Fri or Sat and is tentatively scheduled for Tuesday delivery.
Dunno if this is a common occurrence, I havent seen anyone mention anything similar to this not that its an amazingly unique and spectacular problem, but I just didnt think I would be experiencing this while only having the phone for less than 5 days. First of all, I believe this phone was a return from the store that I bought it from, but I couldnt tell until today when I figured out what was actually supposed to come in the box. Besides that, all of a sudden today it died on me and I didnt think it was the battery since it had 40% left the last time I saw it. Shrugged it off until I plugged it in, at which point it didnt turn on so I decided to pop out the battery and stick it back in and I had a bit of a sigh of relief.
Its been a while since Ive actually had a phone worth caring for, is this something I should return it for and get a new one while I still can? Even if its not a huge problem now, does it have the potential to get worse and worse? *sigh* out of all of the phones Ive had, Ive liked this the most since it was problem free.
I've never had to do this.. But hard freezes are possible.
But if it happens a lot, it might be a doa.. Either way, in most countries you have 10 working days at least for DOA, which allows you to return and get your money back or new unit. Given the complaints about GPS though, it is possible they have tried to resell some returned units as "brand new"
Whats a hard freeze? Its only happened once, but then I dont know when the next time it may happen. My phone has a way of turning off in my pocket multiple times a day due to the case that I use for it, which Im probably going to stop using once I find a suitable pouch. I dont know, maybe that had an effect on it for some ridiculous reason? It mighta turned off and just not turned back on?
Actually..... Come to notice it right now, I cant even turn the phone off without going through the unlock pattern. So, does that mean my phones been intermittently shutting down on its own or something? Ffffffffuuuuuuuuuuuuuuuu**********************
My phone did this a few times. I had to re-install battery to get it going again. It happened on the 1st, 2nd, and 5th day,...but hasn't happened for about 1 week now. 2 reasons it may have stopped:
1) I got a new battery. My friend was going to return his SGS because of multiple problems, and swapped me batteries before returning it.
2) Did the firmware update (Bell Mobility - canada)
If i were you, i would exchange it for a new one. You don't want to sleep in on an important appointment because your phone turned itself off in the middle of the night! You are paying big bucks for this phone, and deserve a phone that works great.
Hey guys I am kind of freaking out here. I would consider myself to know a good amount about CM but I've never heard of an issue like this before.
I just got new MyTouch 4G's for my family during Tmobile's deal a couple weeks back. I promptly put CM7 on all of them. This week though all of a sudden both my mom's and sister's phones starting having problems showing either no signal or no sim card inserted. I'm not with them right now because I'm in college and I'm staying in my dorm so I can't actually get a hold of the phones until this weekend. I had them test the SIMs on another phone and they're still not working. I had them go in to the Tmobile store yesterday and get their SIMs replaced but all of a sudden today one of them was having the problem again. The SIM still doesn't work on the other phone.
I had my stepdad take the phone in again and the tmobile rep claimed it was because of CM.
I have no idea whats going on. I picked one up for myself as well and I've been going strong on the nightlies with only minor annoyances, nothing like this. My mom is getting pissed off because she's a doctor and shes on call this week and she needs her phone. Can anyone help me out here??
For people like Dr's and such, reliability is KEY, there should be NO reason to have a rooted phone.
That being said, I'd say go back to stock.
I'm not convinced that its due to the rom, and I have CM on there so that she can use VPN with her office network.
If I believed Stock would fix the problem though I would switch it back.
First of all WTF did you put CM7 NB or RC on her phone? If she is a Doc chances are she is not tech buff and won't have time to upgrade the BS we flash addict due which is normal. So for her best thing would be Ice Glacier v1.1.6 and that even goes for your sister also. So flash IG v1.1.6 for both of them and for you as you seem to be aware of XDA which I am sure they don't even know what it is then you can only use CM7NB/RC. Far as signal goes stock are known to emulate signal that is not there, hence the iPhoney fiasco? and the AT&T network faking signal status? Where I am I did see signal fluctuate little coming from stock> IG> CM.
Did you make a nandroid back up before and after root ing?
Send them a tutorial and restore to a point where there were no issues. Them you can look your self we. you have time. Don't forget to do have them back up of data with titanium back up or my ball up or something simple before they restore, so they can drop their data back onto their phones when the restore is over.
My dad and I have similar issues, as he has no time to mess with his phone, but wants the functionality, so because he is out of town all week, I keep a nandroid back up of a point in time where all was stable and running good, have him keep refreshing his back ups of his data so as to not lose wine. the inevitable glitch occurs, at which point in time I right him a tutorial to fix I it, if is complicated, simply having him restore from the stable nandroid backup.
He this helps our gives you an idea.
G ood luck
Yeah I've done that already, they're back on the original root but for some reason their sims are still frying. I can't find any record of anything like this happening to anyone. I even asked Kmobs and he said he hadn't heard of it either
My MT4G fried my original SIM. Since using the one that came with the phone, all is OK. I believe there is a difference between older SIMs and the newer ones?
el_smurfo said:
My MT4G fried my original SIM. Since using the one that came with the phone, all is OK. I believe there is a difference between older SIMs and the newer ones?
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There is, I was told this when dealing with a couple issues with my iPhone
Hmm thats interesting. The thing is though these were both brand new activations and as such they both got brand new SIM cards :\
AimanF said:
Hmm thats interesting. The thing is though these were both brand new activations and as such they both got brand new SIM cards :\
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I've had the same SIM card for the last 3 years, took it out of my iPhone and put it into my MT4G, TMO kept the SIM that came with the phone. I was told there can be issues with new sim cards at times.
when i first got my mt4g after about a month the sim card port and memory card port stopped working.i jus unrooted it and sent it back to tmo.y dont u do the same
Sent from my HTC Glacier using XDA App
??? sim cards frying???
OK so first off let me say I LOVE THE MYTOUCH 4G..that being said I'm pissed I've had the phone for a month and then one day i get up and theres no signal bars just an x above the signal bar. I call tmobile customer service and after an hour they tell me i have a defective phone, so sorry, holla back, so I get the bright idea to root the phone so I can use another carrier...I achieve S=off and perm root, and have flashed a custom rom( Iced Glacier 1.1.6) I've backed up on nanodroid, and the phone operates excellent actually overclocked at 1.7 ghz but no service bars...then i pay for an unlock code which i cant even input because my phone wont recognize at&t sim card ARRRGH!!! the phone is rooted so my warranty is void and i cant send it back!!! plz any suggestions...
I had a SIM card I got with my hd2 put it in my mt4g and it did the same thing. T mobile Rep told me I need a new SIM card a special one for 4g so the made me a new one well 3 of them I got 3mt4g
SENT FROM MY THC DEVICE ;/
seanryan99 said:
OK so first off let me say I LOVE THE MYTOUCH 4G..that being said I'm pissed I've had the phone for a month and then one day i get up and theres no signal bars just an x above the signal bar. I call tmobile customer service and after an hour they tell me i have a defective phone, so sorry, holla back, so I get the bright idea to root the phone so I can use another carrier...I achieve S=off and perm root, and have flashed a custom rom( Iced Glacier 1.1.6) I've backed up on nanodroid, and the phone operates excellent actually overclocked at 1.7 ghz but no service bars...then i pay for an unlock code which i cant even input because my phone wont recognize at&t sim card ARRRGH!!! the phone is rooted so my warranty is void and i cant send it back!!! plz any suggestions...
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Click to collapse
I had the same problem. As long as you unroot your phone and go back to stock rom, you should be fine with the warranty. Unless you told tmobile you were rooted. In that case, call htc and request for a repair and send in your unrooted phone.
Even if you root the phone, manufacturer defects are covered. the only part of the warranty that goes away from rooting is software and some internals that you can mess up by rooting (aka overclocking)
id say go back to stock completely and get the phones exchanged. my brothers STOCK MT4G fried 3 cards before T-mobile said screw it and sent him a new phone. he hasnt had a problem since.
kimbernator said:
Even if you root the phone, manufacturer defects are covered. the only part of the warranty that goes away from rooting is software and some internals that you can mess up by rooting (aka overclocking)
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Click to collapse
Umm, I don't think so. Altering the software and security settings on your phone automatically voids any semblence of a warranty you had. You can unroot and get s=on again, then send in for warranty repair and be ok. But if your buttons stop responding or something, and you send it in and they see s=off and CM7 on there, rest assured they will be billing you the price of a new phone, even if that problem would have arisen regardless of you being rooted.
I accidentally went swimming with my phone yesterday. Pulled the battery and put it in rice overnight. When I went to put the battery back, it automatically started up, but the touchscreen wasn't working/working very sporadically. The battery then ran out of power, but now that it is plugged in, it's not starting up again. Should I take it into Verizon? i have insurance, so should it be covered, right? I'm worried that I'll take it in and they'll see that it is rooted/had the pbj kernel installed and they wouldn't give me a new one.
also, I was planning on going to verizon and trying to demand a different phone b/c of the lack of 2.2. i am eligible for an upgrade, should I try and use lack of 2.2 as leverage to get a better price/reduced price on an upgrade? to the HTC thunderbolt maybe? or should i take the insurance replacement and wait until the Motorola bionic comes out around the end of the month then try to argue for a reduced upgrade price?
I would flash stock on the phone, just to be safe! Lol.. Installing stock kernel wouldn't hurt either xP
Sent from my SCH-I400 using XDA Premium App
If you take it in and they see the water indicators have changed, they won't even look at it further and they'll tell you to call Asurion. As far as I know, Asurion won't care what you had on your phone, but you should do your best to flash it back to stock before returning it.
ok cool, i was mostly worried about them seeing the pbj scrambled start up screen, so i flashed the clean kernel. now i'm kind of looking at my next step:
1. get a replacement continuum, and hold off on getting an upgrade until i get back from being abroad in January
2. try and use my line's contract being over as leverage for a cheaper upgrade to maybe an HTC thunderbolt (or is there a better alternative?). also i would mention the fact that I still don't have 2.2. Only problem with that is i'm part of a family plan
do you think there is anyway to get them to maybe charge me the replacement price, but upgrade me to a better/different phone?
You can contact Asurion, they may not have an Continuum's to replace yours with and may offer a different device. It will be hit/miss though on that one.
IT LIVES!! After about a day, my phone has been completely revived. Now, the only problem appears to be connecting to Wi-Fi. I'm using the d17 kernal from adrylane, and when i put in my password for the wi-fi network, it says com.android.settings has stopped unexpectedly. I tried restarting, but to no avail. I'm really glad to have been able to skip the verizon store, and i'm amazing the phone is working so well, but i'd really like to get the wi-fi working again...
That's weird... i would reflash the DL17 clean rom if i was you....
I am glad your phone is working good now though