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Hey guys,
I've been lurking here ever since I got the incredible. Unfortunately, this is the first time I needed to post and it's bad news. My Incredible is rebooting more than 20 times a day, and I mean that not counting the reboot loop it gets stuck in. I have wiped the phone clean, started to go through the start up wizard, and it rebooted there, so I know it's not an bad app. It has rebooted randomly, though not as bad, before I rooted, so it's not that. I live in southern california and I get good service at home so I don't think it's the same problem as those incidents in south carolina. Does anyone have an idea what it could be? I'm running out of solutions and ready to just drop the phone, eat the ETF and go to sprint. Thanks in advance for the help.
Kiyoshi
I would flash it back to stock take it to verizon and show them what it is doing and have them send you another one, I brought mine back for the unresponsive screen issue and they said it was going to take three weeks for me to get another one but I received it 4 days later. so before switching to sprint and paying a big ETF I would try the above first. but if all else fails to ease the pain a little and not have to pay such a big ETF get a crappy verizon flip phone that you can activate on the line use it for a day or two then cancel your account. you will only pay a 175.00 ETF vs a 350.00 ETF. just a little round about way to "stick it" to the man.
Also, does downgrading and unrooting get rid of the wireless-n mod? Just downgraded and was in the wizard and right when I tried to connect to my network, it rebooted.
That's funny I just flashed it back to stock so I could do that. The problem is that I bought it from best buy in april and did not buy the extended warranty ( of course not, damn waste of money). IIRC, verizon does not honor warranties bought from a different store, correct?
twisted origin said:
Also, does downgrading and unrooting get rid of the wireless-n mod? Just downgraded and was in the wizard and right when I tried to connect to my network, it rebooted.
Click to expand...
Click to collapse
if you reflash the stock ROM it wipes everything including root and wireless N, only reflash stock if you want to return it to the store otherwise you will have to go through the sd card root process again.
twisted origin said:
That's funny I just flashed it back to stock so I could do that. The problem is that I bought it from best buy in april and did not buy the extended warranty ( of course not, damn waste of money). IIRC, verizon does not honor warranties bought from a different store, correct?
Click to expand...
Click to collapse
I am not sure if verizon won't exchange it, I think that there is a year warranty on the phone standard and extended warranty is only good for after the manufacturers warranty runs out. I would check with BB first and if they won't exchange it take it to verizon and see what they say, BB is an authorized verizon dealer so I would imagine that verizon will honor the warranty. but there is only one way to find out. Good Luck.
ok, so I took it to verizon today, and luckily for me it was rebooting away right after the CSR personally factory reset it. I actually was happy it did, too. She was so smug, telling me that I should have been using a task killer and that maybe I didn't factory reset it correctly. She starts it up and was giving me a "haha that's how you do it" look, when it rebooted on her. She battery pulled it, and then it went into a reboot loop on her. Her smug look was replaced by a look of defeat. It was worth the fact that I couldn't get it to stop rebooting for five minutes after that.
I then called 611 and they said they had a replacement for me and that it would be at my doorstep in two days. Evidently, they keep a separate stock for warranty issues. Well anyways, thanks for the help and I'll have an incredible back in my hands soon
Have u tried going into airplane mode and see if it does it? Just curious.
Sent from my ADR6300 using XDA App
Haha I just read Ur last post, I find it funny cuz I work for Verizon also and man u would not believe how many reps say u need a task killer, dumbasses.
Sent from my ADR6300 using XDA App
Yes, keeping it in airplane mode definitely helped. With that in mind, I might have an idea of what happened to my phone and potentially to other phones that have had this problem. I ordered the seidio 1750 batt. when I first got my phone, so I have been using it pretty much since the beginning. As you may know it can get unusually warm when in use. I would frequently use it when I'm at work to listen to podcasts and would keep it on the car charger while in use ( I work at a landfill doing gas monitoring, engineering, etc. so always in my work truck). That is first time I could recall a reboot occurring. I don't know how the internal layout is made up, but perhaps the radio or whatever else related received damage due to overheating. Oh well, already received my new incredible and I now have a battery charger so I will avoid charging and using at the same time. You guys are probably saying "Uh, yeah, of course that will happen, dumbass" but I've never had a problem with my other phones.
Maybe a month ago my phone started rebooting randomly. It started just when I had my phone plugged in and the phone became hot. Recently it's turned into anything that requires processing power, such as navigation, browsing the internet; basically anything other than sitting in my pocket.
I just reverted to 1.00 and .77 after having both 2.05 & 2.15 (in which my camera stopped working) and wiped my storage. As I was going through setup and clicked on the box to sign into google, the phone rebooted again. Apparently that didn't solve my problems.
I don't have a warranty from verizon because I forgot to purchase one. I bought my phone exactly 3 months ago from best buy so I'm not sure if I have any sort of warranty from verizon that would cover this? I'd really like to get a new phone because it seems like a hardware issue; a software issue would have disappeared after the amount of wipes I've gone through I'm assuming.
anyone have any ideas or similar issues?
What rom are you using?
Also what kernel?
TrailBlazer31 said:
What rom are you using?
Also what kernel?
Click to expand...
Click to collapse
I just reset everything so
firmware 2.1 update 1
baseband 1.00
kernel 2.6.29 htc-kernel
Bad News
To start off, I lived through what you are saying. I charged it once in a hot area and it got super hot and rebooted and rebooted and rebooted. From that point on, the random reboots would constantly happen and, although you didn't mention it, as the day went on, the phone would just get hot on its own (even if not used) until it would reboot from 4-13 times (initial screen, black, initial screen, black, etc.)
Early reports were that the first production run had phones with bad radios. Those radios would start to struggle, eating up processor time and battery time, causing the phone to heat until it rebooted.
Ultimately I had to return that Incredible to verizon, which I did very reluctantly because I knew that I would enter refurb hell.
jdmba said:
To start off, I lived through what you are saying. I charged it once in a hot area and it got super hot and rebooted and rebooted and rebooted. From that point on, the random reboots would constantly happen and, although you didn't mention it, as the day went on, the phone would just get hot on its own (even if not used) until it would reboot from 4-13 times (initial screen, black, initial screen, black, etc.)
Early reports were that the first production run had phones with bad radios. Those radios would start to struggle, eating up processor time and battery time, causing the phone to heat until it rebooted.
Ultimately I had to return that Incredible to verizon, which I did very reluctantly because I knew that I would enter refurb hell.
Click to expand...
Click to collapse
...everything went better than expected?
Nope
noahjk said:
...everything went better than expected?
Click to expand...
Click to collapse
Nope ... Incredible #2 was received with a bad speaker (they test electronics for the refurb, not audibles). Incredible # 3 has been with me for only a few days.
As such, I have not flashed S-OFF and need S-ON before I can do so.
jdmba said:
Nope ... Incredible #2 was received with a bad speaker (they test electronics for the refurb, not audibles). Incredible # 3 has been with me for only a few days.
As such, I have not flashed S-OFF and need S-ON before I can do so.
Click to expand...
Click to collapse
were you able to do this without paying for insurance? Or am I basically screwed without insurance?
Good luck with this third phone btw. I hate wiping to flash a rom, much less losing everything to a new phone.
Insurance is not a warranty. Insurance protects you past the warranty date and includes things like theft and accidental damage, which the warranty does not. The incredible has a 1-year warranty, in which you can return the phone for a replacement for hardware problems. You can purchase insurance with the new phone when you get it.
Berzerker7 said:
Insurance is not a warranty. Insurance protects you past the warranty date and includes things like theft and accidental damage, which the warranty does not. The incredible has a 1-year warranty, in which you can return the phone for a replacement for hardware problems. You can purchase insurance with the new phone when you get it.
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Click to collapse
sorry if I'm a pest but I couldn't find anything on their website... where do I go about claiming an issue for warranty?
if I send it in can I keep the battery?
There is a huge thread about rebooting on the Verizon forums. Common issue.
noahjk said:
I just reset everything so
firmware 2.1 update 1
baseband 1.00
kernel 2.6.29 htc-kernel
Click to expand...
Click to collapse
Just to make sure: that is stock / original everything, right?
Pretty much the same issue, but I'm serving as one of the test cases that will see if my decision to s-off four days prior to that is going to cost me. FRU will be here early next week and we'll see what they say when they receive my phone.
noahjk said:
sorry if I'm a pest but I couldn't find anything on their website... where do I go about claiming an issue for warranty?
if I send it in can I keep the battery?
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Click to collapse
As long as it was bought from a authorized dealer just dial 611 explain whats happening(minus you rooting and what not) and they will send you a new phone you keep the battery since the new phone wont come with a battery and you set minus having a referb
I am getting random reboots also. I am pretty convinced that there is something wrong with the phone itself. I have flashed every rom and kernel combo. It makes no difference. Not looking forward to refurbished hell! But if thats what it takes I guess that is what I will have to do.
Sent from DI
Well
falkien said:
I am getting random reboots also. I am pretty convinced that there is something wrong with the phone itself. I have flashed every rom and kernel combo. It makes no difference. Not looking forward to refurbished hell! But if thats what it takes I guess that is what I will have to do.
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Click to collapse
najaboy said:
Pretty much the same issue, but I'm serving as one of the test cases that will see if my decision to s-off four days prior to that is going to cost me. FRU will be here early next week and we'll see what they say when they receive my phone.
Click to expand...
Click to collapse
I did NOT want to send it in and lived with it for a while. Please let the voice of experience explain ... it is your phone. Likely a bad radio (physical radio, not the firmware your flashed). Regardless, it has not happened on my 2 subsequent Incredibles.
That said, please report back if VZW refuses your return (which could take a month in the form of a charge on your bill) because you ran S-OFF.
Kipphh said:
As long as it was bought from a authorized dealer just dial 611 explain whats happening(minus you rooting and what not) and they will send you a new phone you keep the battery since the new phone wont come with a battery and you set minus having a referb
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Click to collapse
can you or anyone else tell me how long the phone will take to get here? i'm leaving for college in a week and don't want to be stuck without a phone because of this.
ps today my phone rebooted around 40 times, eventually pulled the battery. I put the battery back in before work but it rebooted again so I left it in the car; it was at 30% battery but was dead from rebooting when I came back out.
stupid.
noahjk said:
can you or anyone else tell me how long the phone will take to get here? i'm leaving for college in a week and don't want to be stuck without a phone because of this.
ps today my phone rebooted around 40 times, eventually pulled the battery. I put the battery back in before work but it rebooted again so I left it in the car; it was at 30% battery but was dead from rebooting when I came back out.
stupid.
Click to expand...
Click to collapse
It takes 2-3 business days to get the FRU. Mine was shipped Fri or Sat and is tentatively scheduled for Tuesday delivery.
Hello All, I just found out this info and felt the need to pass it along even if the fact that this is most probably a rare issue.
One day my hero just quit booting into android. Could not use adb (didn't get that far into booting android/wouldnt boot at all). Could not get into recovery, and it only showed the very first white HTC screen with green letters.
Luckily I could boot into hboot, which I used to wipe the phone thinking my recovery/bootloader borked on me. No deal. It wiped/flashed HERCIMG.zip, however STILL wouldn't boot into android.
Took it to the store, and got a replacement. First, they just tried booting the old phone.. same issue, so they got me a replacement hero out, and put in the old battery. Didn't boot.. I thought hmm... Maybe just the battery? So they put a new battery in my old hero. Still wouldn't boot. So they put the new battery into the new hero. Booted! Ok, so they were both borked... but no!
Today I get a text message stating that the carrier is charging me $54 for replacement out of warranty... I thought to myself that is really odd because if they found it was rooted/custom rom/etc (which I wiped from hboot) then they would charge me full price (up to $150). I figured it was spam but decided to call the carrier.
Carrier told me it WAS from them (or rather the warranty company), but it was because they found NO FAULT in the phone, and that price was to rebuild the phone to resell as a refurb?!
They don't send the batteries in with broken phones for warranty. So here is what must have happened:
Battery was shot.
New phone wouldn't boot with old battery
Old phone wouldn't boot with old battery
New phone does boot (and is working fine btw) with new battery(well rather used but different battery because they don't give new batteries with replacement phones.. F*ked up I know..)
Old phone WAS booting with new battery, however since I wiped it, it was building dalvik cache so it looked like it wasnt booting!
I am now disputing the claim because the fault would lie with the store clerk who warrantied the phone and not me. It was his decision not mine.
So bottom line, if your phone is having these same issues, go get a friend's hero, use the battery to see if it works, and if so then that's the issue.
WoW! I can see a charge of a replacement done through a phone call. But the tech made that call not you. I sent one back through a phone call that I had dropped, phone worked but I told them it wouldnt connect to internet. Before I sent it back I downloaded a TON of apps to the point it wouldnt run very well due to memory being full, I am lucky they didnt charge me!
How long before they charged you, its been almost 2 months and no charge for me, yet. lol
btw - the old battery might be 'fine' now as well...
i lost my phone for a couple months, battery dead, put on charger, green light (charged), so tried to boot - nogo...
had replacement phone/battery, put this 'good' battery into old phone - it, eventually, DID boot (you kinda screwed cuz didnt know that no-os=no-boot)...
now, i WAS able to get the old-battery that supposedly was 'full' to start charging on new-phone - but it (battery) was nowhere near full...
eventually both batteries and both phones are now back-to-normal, but if battery dies - i think something gets reset in the phone-that-had-battery-death that wont get fixed immed...
hth, h.
btw - yes, your case is the sprint-techs-fault... but, to-be-fair, he could not have known that there was no-os on your phone... thus, your-fault for taking a not-warrantable (???) phone in for repair ? idk, gl...
hfelton said:
btw - the old battery might be 'fine' now as well...
i lost my phone for a couple months, battery dead, put on charger, green light (charged), so tried to boot - nogo...
had replacement phone/battery, put this 'good' battery into old phone - it, eventually, DID boot (you kinda screwed cuz didnt know that no-os=no-boot)...
now, i WAS able to get the old-battery that supposedly was 'full' to start charging on new-phone - but it (battery) was nowhere near full...
eventually both batteries and both phones are now back-to-normal, but if battery dies - i think something gets reset in the phone-that-had-battery-death that wont get fixed immed...
hth, h.
btw - yes, your case is the sprint-techs-fault... but, to-be-fair, he could not have known that there was no-os on your phone... thus, your-fault for taking a not-warrantable (???) phone in for repair ? idk, gl...
Click to expand...
Click to collapse
Interesting... In many ways.
Actually I take back the comment on the in store tech. He actually did his part, and was very nice about it. We both felt it was the phone and the battery. It was just one of those mishaps where it looked like a duck, walked like a duck but was actually a goose.
And there was an os on the phone, not rooted and the HERCIMG.zip I flashed from hboot was the carrier's RUU not a custom rom btw. Therefore making it fully warrantable ry.. heh.
Sheesh this is crazy, I've had 4 herocs none of mine ever had problems but I called and made some random junk up to get new ones cause I'm picky about little scratches and etc lol I know its bad but hey I pay for insurance and my monthly bill is 150 so they can kiss my a$$ . Every time I would fine a scratch that bothered me I would just send it back and say something random, they didn't care and just sent one out 4 different times. I never felt bad I've been with sprint for 4 years never late on my bill and their customer service always treats me like crap or maybe my luck is bad. But my point is nothing was ever wrong with my phones and they never charged me.
Sent from my HERO200 using Tapatalk
dirkyd3rk said:
Sheesh this is crazy, I've had 4 herocs none of mine ever had problems but I called and made some random junk up to get new ones cause I'm picky about little scratches and etc lol I know its bad but hey I pay for insurance and my monthly bill is 150 so they can kiss my a$$ . Every time I would fine a scratch that bothered me I would just send it back and say something random, they didn't care and just sent one out 4 different times. I never felt bad I've been with sprint for 4 years never late on my bill and their customer service always treats me like crap or maybe my luck is bad. But my point is nothing was ever wrong with my phones and they never charged me.
Sent from my HERO200 using Tapatalk
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Click to collapse
Lol! Well, I guess it's just which way you look at it. I wish I still had my old hero cause I knew exactly every blemish on it (which had VERY few btw) so if I ever had to identify it I could do so easily.
Also, I don't like doing returns unless I have to. But at the same time, I don't pay extra on phone insurance, and your bill is $150/mo?! Damn! What plan do you have? I pay $120 for unlimited EVERYTHING for two phones per month, and the only thing I don't have is mms ($10 extra, but I don't do mms anyways so I could care less).
If your in the south eastern region of the U.S. you should consider checking out Cellular South man, cause no one can beat their plans, and even though you have to sign 2yr contract (they do not have 1yr contracts) you way less in the longrun, and their service is actually quite good (well... depending) but not as bad as what I have heard about sprint at least.
so I took my epic to a sprint store to get a new screen. got it back and turned it on. found out they deleted a few games and my task killer. and for some reason, my phone could not get an service whatsoever. it says I am in roaming with no bars and I know that's wrong because I get full bars in my house. also, I cannot send or receive calls or texts. after n hour on the phone with sprint, they couldn't fix it and they finally just switched my service to an older phone. I will go to a sprint store at a current date but I'm on vacation and don't have a chance to go to the store.
so, any ideas what mightve happened? and ideas how I should go about talking to sprint to get this issue fixed?
thanks in advance.
Sent from my SPH-D700 using XDA App
We will need to know more about the phone. Are you running stock ROM or not? Are you rooted? I am guessing that since you took it into the store that you were running it stock and unrooted. Give us some more details and we might be able to be more help.
It looks like you might need to factory reset, but you can d/l a backup program to save all the .apks for the apps you have gotten from the market, or you can root the phone and get a better backup program. I would not recommend using clockwork recovery as, I believe, it will back up everything and might just restore the phone to its unusable state. That being said it couldn't hurt to try Clockwork recovery and if you just have to wipe the phone again you can.
It's really annoying when you take a phone into Sprint and they just make matters worse. One time I took a phone it for an issue with the screen and they actually broke the screen further and then refused to figure out a way to fix it.
I'm rooted and I'm running the latest epic experience based off of dk28. was not able to odin completely back to stock before taking it to the store. they never said anything about it being the wrong firmware.
when I returned home, it was too late to actually do anything about the issue, so I called tech support. the woman worked me through some tests and nothing indicated what was wrong and therefore there's no solution to it. she finally just said that its a hardware malfunction, which it could be. only way to get that fixed is to go to the sprint store whenever I'm able to, which might not be for a while.
Sent from my SPH-D700 using XDA App
Yeah I don't think it's a hardware issuer personally. If you haven't tried wiping the phone and starting fresh that would be my first step. The fact is that if it's hardware you will end up with a fresh phone anyhow, so why not factory reset the phone and see if it fixes the problem...also maybe uninstall the last few apps you downloaded. They might be messing with your radios.
Sent from my SPH-D700 using XDA App
Did they choc the screen? If stop I guess it's possible that they messed up your radios at thst point.
Sent from my SPH-D700 using XDA App
I actually think this is a hardware issue. Better flash back to stock before you bring it in for any issues or they can deny your replacement. Sprint corporate repair centers have advanced testers specifically for signal related issues and without an antenna it will fail for sure. You may want to explain the issue started when your screen was replaced.
When they replaced the screen they may have screwed up the antenna internal. Generally, a tech will not do anything with the firmware/software when they are fixing hardware so I am not sure what happened with your apps.
Also, the part was likely harvested from another phone... If they brought the antenna from the other phone it could be defective (which is possibly why it was there to harvest from). It's also possible that your antenna is not actually in your phone.
wait I thought if you were within your first year they had to give you a new phone anyway?
I would definatly be raising a stink! Look you paid good money for the phone and hopefully you paid for insurance. dont let them give you second rate service. Go ask for a new phone and just transfer all your stuffto that one.
boominz28 said:
wait I thought if you were within your first year they had to give you a new phone anyway?
I would definatly be raising a stink! Look you paid good money for the phone and hopefully you paid for insurance. dont let them give you second rate service. Go ask for a new phone and just transfer all your stuffto that one.
Click to expand...
Click to collapse
Not if he rooted and flashed a non apporved update and they see it
GituSum Epic
As stated above, odin to stock, and ***** till its resolved. IDK if another sprint store is an option, but that can help, also calling into tech support and getting an appt with the repair center seems to help. Was just in today and should be getting a 'replacement' Monday, I have a purple line of what appears to be stuck pixels along the bottom or left side of screen. First sprint store, the brilliant techs tried to tell me it was a 'cosmetic flaw' and that they could fix it for 35 bux, knowing I have TEP... got home, called in, tech support guy was really cool, and also noticed that 35 bux applies to people w/o TEP, the only way money would be involved would be water, loss, etc... got an appt for today, and yeah... hoping the replacement is new... but whatever. Anyways, you have a 500 dollar phone, don't take any BS... the first guys even said to call sammy for a warranty.... idiots.
thanks for all the replies.
part of the tests included doing a factory reset. and that didn't work. I can't believe that doing a repair could completely mess up my phone even more. of course I'll ***** and complain until I get my way. I'm used to it with sprint.
Sent from my SPH-D700 using XDA App
They probably didnt reconnect the antenna. I had to get my 3.5mm headphone jack replaced on my epic and when the sprint rep handed the phone back, I went outside and couldnt get any signal whatsoever. I immediately took the phone back and the rep reconnected the antenna in a matter of minutes.
dee32181 said:
They probably didnt reconnect the antenna. I had to get my 3.5mm headphone jack replaced on my epic and when the sprint rep handed the phone back, I went outside and couldnt get any signal whatsoever. I immediately took the phone back and the rep reconnected the antenna in a matter of minutes.
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Click to collapse
this sounds almost exactly like what I'm experiencing. as soon as I return home or find spare time, ill go back to sprint and see if they can reconnect the antenna.
Sent from my SPH-D700 using XDA App
Definitely could be a simple issue with the antenna being plugged in. If it was reset already then its likely not software BUT... they will not replace it if it needs to be replaced if they notice that its rooted.
I had same issue after camera button failed. Antenna wasnt put back on properly. I had crazy signals.
Sent from my SPH-D700 using XDA App
So you haven't tried odin yet...? Just a fw? What if your modem is just buggy...
Sent from my SPH-D700 using XDA App
boominz28 said:
wait I thought if you were within your first year they had to give you a new phone anyway?
I would definatly be raising a stink! Look you paid good money for the phone and hopefully you paid for insurance. dont let them give you second rate service. Go ask for a new phone and just transfer all your stuffto that one.
Click to expand...
Click to collapse
Wrong. Sprint doesn't HAVE to give you a new phone. Its a fix/replace policy and if you don't have insurance it will cost you $35. That's a recent policy change. You can go through Samsung if your looking to excersise your one year warranty...but good luck on a rooted phone.
Sent from my SPH-D700 using XDA App
unfortunantly, my laptop is down right now. so I cannot odin back to stock. no, I've never had this problem before and judging by a few others, it seems that this is a common problem.
Sent from my SPH-D700 using XDA App
Quis89 said:
Wrong. Sprint doesn't HAVE to give you a new phone. Its a fix/replace policy and if you don't have insurance it will cost you $35. That's a recent policy change. You can go through Samsung if your looking to excersise your one year warranty...but good luck on a rooted phone.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
I will disagree with you, I do beleive that within the first year of you buying that phone they have to give you a replacement, But I will research this further and post my results.
I'll help with the policy, If you don't have a service and repair plan, or TEP, then they will charge you 35 for a repair, regardless of if the phone is in warranty or not. 35 bucks includes everything except board damage, phone coming in the store in two pieces, or liquid damage. I.E. something that can't be repaired anyway by anyone, I.E damaged beyond repair.
If you have the service plan, then you don't get charged the 35 bucks.
If the store can't fix the issue, they order a refurb phone that usually shows up in one/two business days at the store or to your house, your choice.
The only time you get a NEW phone is when you've had the device for less than 30 days, you can return it any time in that period or get it swapped out for a new one if there is a issue and the store can't fix it. You can return it for any reason as well during this time.
Anyway, like everyone stated, the issue with the phone is that the antenna is probably not hooked up. It's at the bottom of the phone, and is connected with a cable that has two connects on it, one at each end, at the antenna and at the main board. One or both of them is off the phone, and that could be fixed by anyone with a screw driver and a butter knife in about 5 minutes.
hdnet1 said:
I'll help with the policy, If you don't have a service and repair plan, or TEP, then they will charge you 35 for a repair, regardless of if the phone is in warranty or not. 35 bucks includes everything except board damage, phone coming in the store in two pieces, or liquid damage. I.E. something that can't be repaired anyway by anyone, I.E damaged beyond repair.
If you have the service plan, then you don't get charged the 35 bucks.
If the store can't fix the issue, they order a refurb phone that usually shows up in one/two business days at the store or to your house, your choice.
The only time you get a NEW phone is when you've had the device for less than 30 days, you can return it any time in that period or get it swapped out for a new one if there is a issue and the store can't fix it. You can return it for any reason as well during this time.
Anyway, like everyone stated, the issue with the phone is that the antenna is probably not hooked up. It's at the bottom of the phone, and is connected with a cable that has two connects on it, one at each end, at the antenna and at the main board. One or both of them is off the phone, and that could be fixed by anyone with a screw driver and a butter knife in about 5 minutes.
Click to expand...
Click to collapse
Well that stinks if i buy a almost 600 dollar phone and say 2 months goes , if they send me a refurbished , im gonna raise a stink.
My phone won't charge at all. I tried multiple chargers, different USB cables, taking out the battery, even powering down using boot loader. Still nothing.
Called T-Mo and they told me to file a claim with Asurion, so I did. However, they need a $130 deductible (which I won't have until Friday) and they can't even send me a MT4G as a replacement, they make me choose between a G2X and HTC Sensation.
Thinking I should just call HTC and see what they can do. Also thinking about just switching to Verizon...
In the meantime though, anyone know of a quick-fix?
Driveshaft said:
My phone won't charge at all. I tried multiple chargers, different USB cables, taking out the battery, even powering down using boot loader. Still nothing.
Called T-Mo and they told me to file a claim with Asurion, so I did. However, they need a $130 deductible (which I won't have until Friday) and they can't even send me a MT4G as a replacement, they make me choose between a G2X and HTC Sensation.
Thinking I should just call HTC and see what they can do. Also thinking about just switching to Verizon...
In the meantime though, anyone know of a quick-fix?
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I don't have an answer to your problem however I do know that the HTC sensation has better specs than the mt4g, I'd take the upgrade
Well this is mt4g.. I had this problem when I had the G1.. what I did was factory reset the phone..and swapped batteries with my girlfriends phone..after resetibg.. it started working
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Did a factory reset last night. Unfortunately I don't have a new battery to replace. And I don't want to waste money on a new battery if I'm just going to switch to Verizon or end up taking one of the phones Asurion offered.
@VoiD - Ahah, I noticed. Was thinking about that, but had been looking around Craigslist, eBay and Amazon the past week for a cheaper MT4GS or even a Sidekick 4G, because I miss having a physical keyboard. No matter how much I try to get used to Swype, I just like a physical keyboard better. And around here where I live, Verizon is the best as far as service goes (I get Edge right now with T-Mo, but get HDSPA certain spots in town). We have three Verizon stores in this town, one AT&T store... closest T-Mo store is in a mall an hour away. So...switching to Verizon was another option for me, lol.
For now, I dug out my old myTouch 3G Slide, and I'm going to use that until I figure something out.
*However*... before the battery died completely, I upgraded from Android 2.2 to 2.3, and even though I didn't get but 10-15 minutes to mess around with it, I loved the interface. I asked there too (MT3GS forum), but as of right now my MT3GS is running 2.1, and I know I can upgrade to 2.2... but can I upgrade to 2.3 yet or no?