Maybe a month ago my phone started rebooting randomly. It started just when I had my phone plugged in and the phone became hot. Recently it's turned into anything that requires processing power, such as navigation, browsing the internet; basically anything other than sitting in my pocket.
I just reverted to 1.00 and .77 after having both 2.05 & 2.15 (in which my camera stopped working) and wiped my storage. As I was going through setup and clicked on the box to sign into google, the phone rebooted again. Apparently that didn't solve my problems.
I don't have a warranty from verizon because I forgot to purchase one. I bought my phone exactly 3 months ago from best buy so I'm not sure if I have any sort of warranty from verizon that would cover this? I'd really like to get a new phone because it seems like a hardware issue; a software issue would have disappeared after the amount of wipes I've gone through I'm assuming.
anyone have any ideas or similar issues?
What rom are you using?
Also what kernel?
TrailBlazer31 said:
What rom are you using?
Also what kernel?
Click to expand...
Click to collapse
I just reset everything so
firmware 2.1 update 1
baseband 1.00
kernel 2.6.29 htc-kernel
Bad News
To start off, I lived through what you are saying. I charged it once in a hot area and it got super hot and rebooted and rebooted and rebooted. From that point on, the random reboots would constantly happen and, although you didn't mention it, as the day went on, the phone would just get hot on its own (even if not used) until it would reboot from 4-13 times (initial screen, black, initial screen, black, etc.)
Early reports were that the first production run had phones with bad radios. Those radios would start to struggle, eating up processor time and battery time, causing the phone to heat until it rebooted.
Ultimately I had to return that Incredible to verizon, which I did very reluctantly because I knew that I would enter refurb hell.
jdmba said:
To start off, I lived through what you are saying. I charged it once in a hot area and it got super hot and rebooted and rebooted and rebooted. From that point on, the random reboots would constantly happen and, although you didn't mention it, as the day went on, the phone would just get hot on its own (even if not used) until it would reboot from 4-13 times (initial screen, black, initial screen, black, etc.)
Early reports were that the first production run had phones with bad radios. Those radios would start to struggle, eating up processor time and battery time, causing the phone to heat until it rebooted.
Ultimately I had to return that Incredible to verizon, which I did very reluctantly because I knew that I would enter refurb hell.
Click to expand...
Click to collapse
...everything went better than expected?
Nope
noahjk said:
...everything went better than expected?
Click to expand...
Click to collapse
Nope ... Incredible #2 was received with a bad speaker (they test electronics for the refurb, not audibles). Incredible # 3 has been with me for only a few days.
As such, I have not flashed S-OFF and need S-ON before I can do so.
jdmba said:
Nope ... Incredible #2 was received with a bad speaker (they test electronics for the refurb, not audibles). Incredible # 3 has been with me for only a few days.
As such, I have not flashed S-OFF and need S-ON before I can do so.
Click to expand...
Click to collapse
were you able to do this without paying for insurance? Or am I basically screwed without insurance?
Good luck with this third phone btw. I hate wiping to flash a rom, much less losing everything to a new phone.
Insurance is not a warranty. Insurance protects you past the warranty date and includes things like theft and accidental damage, which the warranty does not. The incredible has a 1-year warranty, in which you can return the phone for a replacement for hardware problems. You can purchase insurance with the new phone when you get it.
Berzerker7 said:
Insurance is not a warranty. Insurance protects you past the warranty date and includes things like theft and accidental damage, which the warranty does not. The incredible has a 1-year warranty, in which you can return the phone for a replacement for hardware problems. You can purchase insurance with the new phone when you get it.
Click to expand...
Click to collapse
sorry if I'm a pest but I couldn't find anything on their website... where do I go about claiming an issue for warranty?
if I send it in can I keep the battery?
There is a huge thread about rebooting on the Verizon forums. Common issue.
noahjk said:
I just reset everything so
firmware 2.1 update 1
baseband 1.00
kernel 2.6.29 htc-kernel
Click to expand...
Click to collapse
Just to make sure: that is stock / original everything, right?
Pretty much the same issue, but I'm serving as one of the test cases that will see if my decision to s-off four days prior to that is going to cost me. FRU will be here early next week and we'll see what they say when they receive my phone.
noahjk said:
sorry if I'm a pest but I couldn't find anything on their website... where do I go about claiming an issue for warranty?
if I send it in can I keep the battery?
Click to expand...
Click to collapse
As long as it was bought from a authorized dealer just dial 611 explain whats happening(minus you rooting and what not) and they will send you a new phone you keep the battery since the new phone wont come with a battery and you set minus having a referb
I am getting random reboots also. I am pretty convinced that there is something wrong with the phone itself. I have flashed every rom and kernel combo. It makes no difference. Not looking forward to refurbished hell! But if thats what it takes I guess that is what I will have to do.
Sent from DI
Well
falkien said:
I am getting random reboots also. I am pretty convinced that there is something wrong with the phone itself. I have flashed every rom and kernel combo. It makes no difference. Not looking forward to refurbished hell! But if thats what it takes I guess that is what I will have to do.
Click to expand...
Click to collapse
najaboy said:
Pretty much the same issue, but I'm serving as one of the test cases that will see if my decision to s-off four days prior to that is going to cost me. FRU will be here early next week and we'll see what they say when they receive my phone.
Click to expand...
Click to collapse
I did NOT want to send it in and lived with it for a while. Please let the voice of experience explain ... it is your phone. Likely a bad radio (physical radio, not the firmware your flashed). Regardless, it has not happened on my 2 subsequent Incredibles.
That said, please report back if VZW refuses your return (which could take a month in the form of a charge on your bill) because you ran S-OFF.
Kipphh said:
As long as it was bought from a authorized dealer just dial 611 explain whats happening(minus you rooting and what not) and they will send you a new phone you keep the battery since the new phone wont come with a battery and you set minus having a referb
Click to expand...
Click to collapse
can you or anyone else tell me how long the phone will take to get here? i'm leaving for college in a week and don't want to be stuck without a phone because of this.
ps today my phone rebooted around 40 times, eventually pulled the battery. I put the battery back in before work but it rebooted again so I left it in the car; it was at 30% battery but was dead from rebooting when I came back out.
stupid.
noahjk said:
can you or anyone else tell me how long the phone will take to get here? i'm leaving for college in a week and don't want to be stuck without a phone because of this.
ps today my phone rebooted around 40 times, eventually pulled the battery. I put the battery back in before work but it rebooted again so I left it in the car; it was at 30% battery but was dead from rebooting when I came back out.
stupid.
Click to expand...
Click to collapse
It takes 2-3 business days to get the FRU. Mine was shipped Fri or Sat and is tentatively scheduled for Tuesday delivery.
Related
G1 just died today, no idea whats going on. I looked at my phone about half an hour ago and it was at 68% battery.
I just looked at it, and its dead, tried to pull out the battery, and put it back in. Still wont power on, connected it to the charger and the led didnt even turn on. I started looking for my backup battery, went back to the phone and it was on the T-mo splash screen and just faded out, waited for a bit, nothing. Replaced the battery, still nothing. Left it on the charger for a few minutes still nothing
I havent messed with the SPL or anything. I was rooted with my apps on my sdcard, and on Cyanogen 3.8.1 (no theme)
Any ideas? I dont think I'll be covered under warranty cuz I'm in Canada, and I just bought the phone used off someone in the states before it was released here
Sounds like a hardware failure.. It should be covered under the HTC warranty no matter where you bought it.. You'll probably have to pay shipping though.
goldenarmZ said:
Sounds like a hardware failure.. It should be covered under the HTC warranty no matter where you bought it.. You'll probably have to pay shipping though.
Click to expand...
Click to collapse
Devices branded by HTC's partners are covered by the partner, not HTC.
jashsu said:
Devices branded by HTC's partners are covered by the partner, not HTC.
Click to expand...
Click to collapse
Oh right... I thought I'd read about people with US g1's returning them to htc under warranty, but I could be mistaken.
goldenarmZ said:
Oh right... I thought I'd read about people with US g1's returning them to htc under warranty, but I could be mistaken.
Click to expand...
Click to collapse
Probably folks who erroneously thought they were returning to HTC for repair, when really it was T-Mo taking care of it. Repairs are pbb just contracted out to a third party tech repair service anyway. Cheaper that way.
CrownMe,
I am sorry to hear this, and I honestly hope that you can get this thing running again. Did you get it wet in any way? If so, I have some suggestions.
Also, I have a partially broken G1. If you end up selling or throwing away this thing, please PM me because I need the parts.
Thanks,
--Ed
nope didnt get it wet or anything (ever). It was sitting beside me the whole time in my belt clip.
What do u guys think is my best bet? calling up htc or t-mo ... I dont think T-mo will care cuz I'm not a customer of theirs.
... is there no other possibilities at all, other than a complete hardware failure?
I've been reading around a lot of other forums and was surprised to find that there have been a lot of phones that did just this--suddenly could not power on, even with a different battery and plugged in. In these cases, T-Mobile sent a replacement phone.
Does it do the power-up vibrate when you turn it on? If so, perhaps removing the SD card before boot? If not, it sounds a lot like the phone-of-death scenarios I was looking at.
Does anyone you know have T-Mobile? Maybe they could get service done for you through their contracts?
nope no vibration, nothing. I pulled my sd card and tried as well, still nothing. The phone seems to be absolutely dead. I called t-mobile, they told me they couldnt do anything for me but transfered me to htc.
Htc told me to send in my phone to them at my own cost. They will asses it, and if it's a manufacturers defect they will fix it (they claim they never replace anything) and send it back to me at my cost (since I'm not in the United States). If its not a manufacturers defect they will charge me $30 assessment fees.
I really cant think of this being anything but a manufacturers defect. The phone has never been exposed to water. Has been dropped a few times in the past, but never anything serious.
... I'm going to give it till tomorrow, maybe I'll find someone thats faced something similar and fixed it. If not I'll just send it in. I just dont want to be phonless for like a month and pay shipping back and forth (I find that a bit ridiculous)
ok just an update... I took my battery out of my phone, my sim card, and my sd card. and left it for about 12 hours.. Plugged the battery back in and the phone came back on!!!!!
I did get a bunch of error msg's though so I'm just going to re-flash my phone to 3.8.1 again
It doesn't seem like HTC asks you over the phone. Do they just get the phone and then charge you if it is an unlocked bootloader?
My phone isn't rooted, but I was asked if I'd rooted it in one of my two warranty swaps.
I'm in the process of doing that now. My rooted phone has been with HTC for a few days and I have not heard anything yet. I'll update when or if I do.
many people on these forumns have without issue.
they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though
zachthemaster said:
they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though
Click to expand...
Click to collapse
What was the process that was executed for this? Did they call you? Say something? Did you try and get out of it?
nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha
zachthemaster said:
nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha
Click to expand...
Click to collapse
I'm not trying to rip them off. I will not hide it if I'm asked and I haven't been so far. What do you mean you got your "inquiry"?
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
Because of my atrocious battery. Although, they offered to send a free battery if I thought mine was bad.
Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.
arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
Click to expand...
Click to collapse
First (new) phone had a problem with the g sensor and an ill-fitting bottom plastic bit.
Second (first swap) phone had a blue tint to the screen, and a very noticeable blue tint in the bottom fourth or fifth of the screen. Also a dead pixel.
Third (second swap) phone has a much better screen, but still a bit of noticeable blue tint along the bottom edge. Also, the horizontal g sensor is off by quite a bit, and it has the same ill-fitting bottom plastic issue the first had, only much less annoying than the first.
I'm calling tomorrow to do a third swap, hoping this one won't have any issues. If it does, I'll keep whichever is better, and wait a few months before doing another swap. Maybe some of the later AT&T batches won't have the same kinds of problems.
Even with all that, this is the best phone I've ever had. I'm just being super picky after forking over $530. The swaps have been easy; I get a new one overnighted and then send the old one back in the same box with a fedex label htc provides. I have zero complaints about the service, I just wish I'd gotten a perfect phone in the beginning. =)
digital bliss said:
Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.
Click to expand...
Click to collapse
The Milestone also has the dust problem. I came from a Telus Milestone because it got a speck of dust and I was afraid more would get in. Now I have a speck of dust under my Nexus but it is really small and no more has gotten in.
arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
Click to expand...
Click to collapse
the inquiry is what they send you in the email. its basically a summary of the repair and the cost
Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.
hah2110 said:
Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.
Click to expand...
Click to collapse
Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...
andythefan said:
Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...
Click to expand...
Click to collapse
The battery wasn't replaced as I confirmed with them as it wasn't the battery.
hah2110 said:
The battery wasn't replaced as I confirmed with them as it wasn't the battery.
Click to expand...
Click to collapse
Hmmm.. I'm having trouble with my N1 as well, but I'm reluctant to send it in in fear that they'll charge 55 dollars over the unlocked bootloader just to repair just the power button.
:\
Hey guys,
I've been lurking here ever since I got the incredible. Unfortunately, this is the first time I needed to post and it's bad news. My Incredible is rebooting more than 20 times a day, and I mean that not counting the reboot loop it gets stuck in. I have wiped the phone clean, started to go through the start up wizard, and it rebooted there, so I know it's not an bad app. It has rebooted randomly, though not as bad, before I rooted, so it's not that. I live in southern california and I get good service at home so I don't think it's the same problem as those incidents in south carolina. Does anyone have an idea what it could be? I'm running out of solutions and ready to just drop the phone, eat the ETF and go to sprint. Thanks in advance for the help.
Kiyoshi
I would flash it back to stock take it to verizon and show them what it is doing and have them send you another one, I brought mine back for the unresponsive screen issue and they said it was going to take three weeks for me to get another one but I received it 4 days later. so before switching to sprint and paying a big ETF I would try the above first. but if all else fails to ease the pain a little and not have to pay such a big ETF get a crappy verizon flip phone that you can activate on the line use it for a day or two then cancel your account. you will only pay a 175.00 ETF vs a 350.00 ETF. just a little round about way to "stick it" to the man.
Also, does downgrading and unrooting get rid of the wireless-n mod? Just downgraded and was in the wizard and right when I tried to connect to my network, it rebooted.
That's funny I just flashed it back to stock so I could do that. The problem is that I bought it from best buy in april and did not buy the extended warranty ( of course not, damn waste of money). IIRC, verizon does not honor warranties bought from a different store, correct?
twisted origin said:
Also, does downgrading and unrooting get rid of the wireless-n mod? Just downgraded and was in the wizard and right when I tried to connect to my network, it rebooted.
Click to expand...
Click to collapse
if you reflash the stock ROM it wipes everything including root and wireless N, only reflash stock if you want to return it to the store otherwise you will have to go through the sd card root process again.
twisted origin said:
That's funny I just flashed it back to stock so I could do that. The problem is that I bought it from best buy in april and did not buy the extended warranty ( of course not, damn waste of money). IIRC, verizon does not honor warranties bought from a different store, correct?
Click to expand...
Click to collapse
I am not sure if verizon won't exchange it, I think that there is a year warranty on the phone standard and extended warranty is only good for after the manufacturers warranty runs out. I would check with BB first and if they won't exchange it take it to verizon and see what they say, BB is an authorized verizon dealer so I would imagine that verizon will honor the warranty. but there is only one way to find out. Good Luck.
ok, so I took it to verizon today, and luckily for me it was rebooting away right after the CSR personally factory reset it. I actually was happy it did, too. She was so smug, telling me that I should have been using a task killer and that maybe I didn't factory reset it correctly. She starts it up and was giving me a "haha that's how you do it" look, when it rebooted on her. She battery pulled it, and then it went into a reboot loop on her. Her smug look was replaced by a look of defeat. It was worth the fact that I couldn't get it to stop rebooting for five minutes after that.
I then called 611 and they said they had a replacement for me and that it would be at my doorstep in two days. Evidently, they keep a separate stock for warranty issues. Well anyways, thanks for the help and I'll have an incredible back in my hands soon
Have u tried going into airplane mode and see if it does it? Just curious.
Sent from my ADR6300 using XDA App
Haha I just read Ur last post, I find it funny cuz I work for Verizon also and man u would not believe how many reps say u need a task killer, dumbasses.
Sent from my ADR6300 using XDA App
Yes, keeping it in airplane mode definitely helped. With that in mind, I might have an idea of what happened to my phone and potentially to other phones that have had this problem. I ordered the seidio 1750 batt. when I first got my phone, so I have been using it pretty much since the beginning. As you may know it can get unusually warm when in use. I would frequently use it when I'm at work to listen to podcasts and would keep it on the car charger while in use ( I work at a landfill doing gas monitoring, engineering, etc. so always in my work truck). That is first time I could recall a reboot occurring. I don't know how the internal layout is made up, but perhaps the radio or whatever else related received damage due to overheating. Oh well, already received my new incredible and I now have a battery charger so I will avoid charging and using at the same time. You guys are probably saying "Uh, yeah, of course that will happen, dumbass" but I've never had a problem with my other phones.
Hello All, I just found out this info and felt the need to pass it along even if the fact that this is most probably a rare issue.
One day my hero just quit booting into android. Could not use adb (didn't get that far into booting android/wouldnt boot at all). Could not get into recovery, and it only showed the very first white HTC screen with green letters.
Luckily I could boot into hboot, which I used to wipe the phone thinking my recovery/bootloader borked on me. No deal. It wiped/flashed HERCIMG.zip, however STILL wouldn't boot into android.
Took it to the store, and got a replacement. First, they just tried booting the old phone.. same issue, so they got me a replacement hero out, and put in the old battery. Didn't boot.. I thought hmm... Maybe just the battery? So they put a new battery in my old hero. Still wouldn't boot. So they put the new battery into the new hero. Booted! Ok, so they were both borked... but no!
Today I get a text message stating that the carrier is charging me $54 for replacement out of warranty... I thought to myself that is really odd because if they found it was rooted/custom rom/etc (which I wiped from hboot) then they would charge me full price (up to $150). I figured it was spam but decided to call the carrier.
Carrier told me it WAS from them (or rather the warranty company), but it was because they found NO FAULT in the phone, and that price was to rebuild the phone to resell as a refurb?!
They don't send the batteries in with broken phones for warranty. So here is what must have happened:
Battery was shot.
New phone wouldn't boot with old battery
Old phone wouldn't boot with old battery
New phone does boot (and is working fine btw) with new battery(well rather used but different battery because they don't give new batteries with replacement phones.. F*ked up I know..)
Old phone WAS booting with new battery, however since I wiped it, it was building dalvik cache so it looked like it wasnt booting!
I am now disputing the claim because the fault would lie with the store clerk who warrantied the phone and not me. It was his decision not mine.
So bottom line, if your phone is having these same issues, go get a friend's hero, use the battery to see if it works, and if so then that's the issue.
WoW! I can see a charge of a replacement done through a phone call. But the tech made that call not you. I sent one back through a phone call that I had dropped, phone worked but I told them it wouldnt connect to internet. Before I sent it back I downloaded a TON of apps to the point it wouldnt run very well due to memory being full, I am lucky they didnt charge me!
How long before they charged you, its been almost 2 months and no charge for me, yet. lol
btw - the old battery might be 'fine' now as well...
i lost my phone for a couple months, battery dead, put on charger, green light (charged), so tried to boot - nogo...
had replacement phone/battery, put this 'good' battery into old phone - it, eventually, DID boot (you kinda screwed cuz didnt know that no-os=no-boot)...
now, i WAS able to get the old-battery that supposedly was 'full' to start charging on new-phone - but it (battery) was nowhere near full...
eventually both batteries and both phones are now back-to-normal, but if battery dies - i think something gets reset in the phone-that-had-battery-death that wont get fixed immed...
hth, h.
btw - yes, your case is the sprint-techs-fault... but, to-be-fair, he could not have known that there was no-os on your phone... thus, your-fault for taking a not-warrantable (???) phone in for repair ? idk, gl...
hfelton said:
btw - the old battery might be 'fine' now as well...
i lost my phone for a couple months, battery dead, put on charger, green light (charged), so tried to boot - nogo...
had replacement phone/battery, put this 'good' battery into old phone - it, eventually, DID boot (you kinda screwed cuz didnt know that no-os=no-boot)...
now, i WAS able to get the old-battery that supposedly was 'full' to start charging on new-phone - but it (battery) was nowhere near full...
eventually both batteries and both phones are now back-to-normal, but if battery dies - i think something gets reset in the phone-that-had-battery-death that wont get fixed immed...
hth, h.
btw - yes, your case is the sprint-techs-fault... but, to-be-fair, he could not have known that there was no-os on your phone... thus, your-fault for taking a not-warrantable (???) phone in for repair ? idk, gl...
Click to expand...
Click to collapse
Interesting... In many ways.
Actually I take back the comment on the in store tech. He actually did his part, and was very nice about it. We both felt it was the phone and the battery. It was just one of those mishaps where it looked like a duck, walked like a duck but was actually a goose.
And there was an os on the phone, not rooted and the HERCIMG.zip I flashed from hboot was the carrier's RUU not a custom rom btw. Therefore making it fully warrantable ry.. heh.
Sheesh this is crazy, I've had 4 herocs none of mine ever had problems but I called and made some random junk up to get new ones cause I'm picky about little scratches and etc lol I know its bad but hey I pay for insurance and my monthly bill is 150 so they can kiss my a$$ . Every time I would fine a scratch that bothered me I would just send it back and say something random, they didn't care and just sent one out 4 different times. I never felt bad I've been with sprint for 4 years never late on my bill and their customer service always treats me like crap or maybe my luck is bad. But my point is nothing was ever wrong with my phones and they never charged me.
Sent from my HERO200 using Tapatalk
dirkyd3rk said:
Sheesh this is crazy, I've had 4 herocs none of mine ever had problems but I called and made some random junk up to get new ones cause I'm picky about little scratches and etc lol I know its bad but hey I pay for insurance and my monthly bill is 150 so they can kiss my a$$ . Every time I would fine a scratch that bothered me I would just send it back and say something random, they didn't care and just sent one out 4 different times. I never felt bad I've been with sprint for 4 years never late on my bill and their customer service always treats me like crap or maybe my luck is bad. But my point is nothing was ever wrong with my phones and they never charged me.
Sent from my HERO200 using Tapatalk
Click to expand...
Click to collapse
Lol! Well, I guess it's just which way you look at it. I wish I still had my old hero cause I knew exactly every blemish on it (which had VERY few btw) so if I ever had to identify it I could do so easily.
Also, I don't like doing returns unless I have to. But at the same time, I don't pay extra on phone insurance, and your bill is $150/mo?! Damn! What plan do you have? I pay $120 for unlimited EVERYTHING for two phones per month, and the only thing I don't have is mms ($10 extra, but I don't do mms anyways so I could care less).
If your in the south eastern region of the U.S. you should consider checking out Cellular South man, cause no one can beat their plans, and even though you have to sign 2yr contract (they do not have 1yr contracts) you way less in the longrun, and their service is actually quite good (well... depending) but not as bad as what I have heard about sprint at least.
Hello
First post here, go easy on me.
I've had my Nexus 6P for about 18 months and the battery life is becoming a bit of problem (not again right?), admittedly I do charge it whenever I can but that's because the damn thing gives me something like 2 hours of on-screen browsing time. Lately it started to shut down at 30% too so I basically can use the phone for about an hour from full before dies.
I spoke to Huawei and surprisingly the phone is still in warranty and they got me to send it back. 5 days later today, I got my phone back, thinking they would change the battery, however the analysis says they did a software update and 'screening'. I turned on the phone it's been reverted back to 6.0.1.
Now here's the dilemma:
1) Do I keep this version and see how it goes? Perhaps the engineers are trying to tell me this is the best version?
2) Update to 7.1.1, the notification keeps popping up, perhaps they did other software update apart from reverting back to Marshmallow and it should work ok now?
3) just sell the damn thing and get a S8 plus
ph47mf said:
Hello
First post here, go easy on me.
I've had my Nexus 6P for about 18 months and the battery life is becoming a bit of problem (not again right?), admittedly I do charge it whenever I can but that's because the damn thing gives me something like 2 hours of on-screen browsing time. Lately it started to shut down at 30% too so I basically can use the phone for about an hour from full before dies.
I spoke to Huawei and surprisingly the phone is still in warranty and they got me to send it back. 5 days later today, I got my phone back, thinking they would change the battery, however the analysis says they did a software update and 'screening'. I turned on the phone it's been reverted back to 6.0.1.
Now here's the dilemma:
1) Do I keep this version and see how it goes? Perhaps the engineers are trying to tell me this is the best version?
2) Update to 7.1.1, the notification keeps popping up, perhaps they did other software update apart from reverting back to Marshmallow and it should work ok now?
3) just sell the damn thing and get a S8 plus
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Sell. The phone is a mess, doesn't matter what version of Android you're on. Poor, poor QC from Huawei.
And worse customer service, they wont even fix the phone if its out of warrant, even if its only 2 weeks out. you get told to send to 3rd party repair.
They won't touch it.
argh
z
ZooBaAr said:
...they wont even fix the phone if its out of warrant, even if its only 2 weeks out.
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Trust me, if you were in the same position you wouldnt help them. You have 365 days from purchase to state an issue with the phone, and on day 375 there's an issue? Sure, Huawei makes **** products, but they offer a one year warranty, just like every other legit company. It is not 100% their fault.
matistight said:
Trust me, if you were in the same position you wouldnt help them. You have 365 days from purchase to state an issue with the phone, and on day 375 there's an issue? Sure, Huawei makes **** products, but they offer a one year warranty, just like every other legit company. It is not 100% their fault.
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I trusted the company to make a decent product. I understand why you say that and where do you draw the line on warranty thinking, at the end of a year of course.
HOwever.
Generally speaking this is bad business which every other legit manufacturer I have dealt with has understood as well.
I have had cars, appliances even houses repaired "Out of warranty" because they were JUST out of warranty.
To be fair I had been experiencing random reboots, usually overnight so I didnt think any thing of it since I was not experiencing anything as bad as some of the other ppl who's posts of disgruntlement with this device litter the internet. So maybe it is not 100% their fault. Maybe.
It seems that the problem with these devices is so bad the rep told me they had recently changed their policy on warranty but he did not know why. I think coherently extrapolating we can come to a reasonable conclusion about the why.
I would have paid some for warranty service as well, thinking that a factory refurb would be legit. Even this small courtesy was not offered , I was told " In this case you will have to contact a third party technician to fix this issue."
WTF? Even LG repaired my Nexus 5 out of warranty for which I happily paid.
But Thank You for giving me this opportunity to clarify the situation.
Zo0
Well over the last few days I have been patiently waiting to see any improvement on 6.0.1, I got 9 hours standby in total, with probably 1-2 hours of total on screen browsing time. This prompted me to upgrade to the latest version and it has been just as bad as when I first sent it off for repairs. So the 'repair' was a waste of time.
Now either S8+ or Oneplus 5 :fingers-crossed: