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I've been using the HD for two months, and the volume keys beneath the cover appear to have their plastic falling apart, revealing the tiny electronic parts underneath.. anyone else encountered it?
cytokine said:
I've been using the HD for two months, and the volume keys beneath the cover appear to have their plastic falling apart, revealing the tiny electronic parts underneath.. anyone else encountered it?
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I'm also having the same problem. I been using my HD for around 7 months though. The volume down cover cracked and after awhile, the whole cover fell off. I wonder if this is a defect and will be covered by the warranty.
It's strange, but I find the button feels better without the cover. You get a sort of click when you press on it without the cover.
mine did the same after a week, Still works fine though!
Same here had the HD for 7 months, though I think mines related to using the stylus on the vol down button when entering bootloader mode.
Still works fine though.
Did anyone find out if this is warranty repairable? My volume down button came off after 4 months. I'm just concerned about the resale value!
I pay for Orange Care, so I think I can pay £15 for a replacement, but don't see why I should!
I´ve same issue with volume up button but also still working because there are some parts of it still there.
Don´t know if warranty is covering but I wanna know!
Guru Meditation said:
Same here had the HD for 7 months, though I think mines related to using the stylus on the vol down button when entering bootloader mode.
Still works fine though.
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Click to collapse
i second that.
my buttons rubber got demolished by using a fingernail for getting into the bootloader ...
My internal down volume button is also gone leaving the round brass contact exposed. Still works but yes horrible that it has happened.
Did any of you guys try warranty repair through HTC? The cover under mine has also cracked, which for me means it doesn't have that clunk positive feel and I'm just wondering what the process will be.
Thanks,
Jon
Same issue..
I never expected such an expensive HTC phone to have such basic build quality issues ..
Have placed a complaint with HTC support, trust they would be able to help.
Thanks...
ditto..
mine has also fallen off on the vol down button, no problem as it still works, but like it mentioned, would be worth checking out if its reparable under the warranty before it expires (do we get 1 year faulty parts?)
Well I phoned HTC today and their initial argument that if the button is broken due to usage then the warranty is not valid - Eh? I can't see how that's any kind of defence. Looks like they're trying to bypass the devices having to be of merchantable quality and/or fit for purpose.
They also had not heard of any other volume buttons breaking - whether that's true or not who knows.
I'm sending the phone in tomorrow, for an assessment so I'll update how it goes.
Feedback
jontelfer said:
I'm sending the phone in tomorrow, for an assessment so I'll update how it goes.
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Any news from HTC? The rubber on my volume up buttons has broken away. This looks like a design fault on behalf of HTC... We should get together to let them know they've got a problem...
My VolUp button also is failing but - the internal(the one under the back cover) is kinda soft and it has its middle pushed in... now my VolUp button is hard to press cuz the outer button (the plastic with back cover) pushed the internal in a bit!!! Since I listen to musid a lot with my Touch HD its a pain to always push the VolUp button!! glad that you have the onscreen buttons!!
oh and about the construction : my HD fell out of my hands today from about a meter high - landed on the floor which was full with little pieces of sand, and slided a bit!! now I have some nice little holes on the front cover on the right top (opposite to the Vol buttons) !! glad that my screen had a screen protector , otherwise my screen would be just f***ed up!! (when I picked up the phone the whole screen was with little pieces of sand - like sandpaper-- I just wiped them of plugged my headphones back in, and everything worked like it did before the fall)
I have the exact same problem. The plastic / rubber on my volume down key has disappeared leaving the microswitch exposed and the volume down not feeling as good. It still works though.
Well my initial call with HTC was very negative - saying that if it's damaged due to use then I'll have to pay. I sent it off to be assessed anyway, good news was that they sent it back repaired by return post. Couldn't have been more pleased.
Well worth sending off.
Jon
Both my Up & Down Volume Plastic is gone the Up Still Works but the Down the Little Brass thingie fell off :-( HTC wants $300 to fix!
what should i do?
Me too......
Just when I was about to sell my HD, (a new LEO is on its way) my down volume key began to fail. Exactly the same peeling off the internal microswitch.
Where did you get yours repaired?
Mine was bought free.(Spain)
Regards.
:-(
If your phones are out of warranty and want to do a self repair, here is the part (used) on Ebay (170408817615) for sale. I have looked high and low for months until I finally found it. The guy says he has 237 available.
tacginc said:
If your phones are out of warranty and want to do a self repair, here is the part (used) on Ebay (170408817615) for sale. I have looked high and low for months until I finally found it. The guy says he has 237 available.
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IMHO this reference shows an HD part not related to the volume keys.
Not to mention the price......
Regards.
I actually think i'm going to either:
-bring my samsung back for fixing
-sell my samsung and buy a more reliable phone
-cry in a corner.
I've had the home button problems since a few months or so...
Sometimes it won't react at all when i press it, sometimes it brings up the voice control, sometimes it'll lag for 2 seconds...
I tried a factory reset, tried updating, tried uninstalling voice apps and nothing works...
If anyone has any tips i don't know of please let me know before i send it for replacement because this is unacceptable on a €600 phone.
Any help is appreciated
You may have dusts stuck under the button. Try this trick I used to loosen my iPhone's home button:
1) turn the phone upside down
2) tap the button with your finger nail a few times firmly (but not very hard as it can damage the circuitry underneath)
3) wipe the edges of the button with a moist tissue or cloth
4) wipe the button dry with a dry tissue or cloth
are you serious...?
Riqz said:
I actually think i'm going to either:
-bring my samsung back for fixing
-sell my samsung and buy a more reliable phone
-cry in a corner.
I've had the home button problems since a few months or so...
Sometimes it won't react at all when i press it, sometimes it brings up the voice control, sometimes it'll lag for 2 seconds...
I tried a factory reset, tried updating, tried uninstalling voice apps and nothing works...
If anyone has any tips i don't know of please let me know before i send it for replacement because this is unacceptable on a €600 phone.
Any help is appreciated
Click to expand...
Click to collapse
How about RMA and have it repaired/replaced?
mr mystery said:
How about RMA and have it repaired/replaced?
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Definetly looking to replace it right now. Not satisfied at all.
If i do get it RMA'd can i leave it rooted? Should i unroot it?
Wiggle
Riqz said:
are you serious...?
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Click to collapse
Have you tried to wiggle it a bit then blow it gentley?
TechWizard said:
Have you tried to wiggle it a bit then blow it gentley?
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Click to collapse
That's what she said.
cuhrazy said:
That's what she said.
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True but maybe blowing it a little or a light vac may help disperse any particles if thats the cause mate
Yep, the home button really is ****ing crap. Mine doesn't work at all since month. I found a work around (using a volume button as home button, but its a shame for samsung)
I tried to send in it but they told me that it's a moisture damage (a lie if you would ask me) and they aren't able to repair it even if i'd pay for it.
So my next phone will have as few moving parts as possible.
Sent from my GT-I9100 using XDA App
have my gs2 for about 4months now i use home button a lot and have no problem
i even use it gym and some time it gets sweaty still no damage
you have a faulty unit i think
supermult said:
Yep, the home button really is ****ing crap. Mine doesn't work at all since month. I found a work around (using a volume button as home button, but its a shame for samsung)
I tried to send in it but they told me that it's a moisture damage (a lie if you would ask me) and they aren't able to repair it even if i'd pay for it.
So my next phone will have as few moving parts as possible.
Sent from my GT-I9100 using XDA App
Click to expand...
Click to collapse
i think i would sell mine if they sent it back for that reason
yeah, a blow always help. at least for moral.
but depends on who is giving to who the blow
now seriously, mine got including in my daughter's hands while she was eating so a lot of moisture god onto the button and it's still working.
and by the way, they are forced by the law to fix it, at least for money, because the law, at least in UE is forcing them to offer post warranty support.
Basically they will change the mother board.
I had the same issue with stock rom reflashed with oxygen and miui and not experienced it since, coincidence maybe?
Sent from my GT-I9100 using Tapatalk
Riqz said:
are you serious...?
Click to expand...
Click to collapse
Totally.
My iphone's home button stopped responding after about 6 months and I was about to return it for replacement. The button's responsiveness is still like new to this day after "cleaning" - the unit is 15 months old and counting.
sometimes it'll lag for 2 seconds...
This case is normal because Samsung is code home btn to wait for double click (so it can bring up a voice command) so it have a delay time to wait for it.
Btw you can disable it by using jkay to disable home btn double click.
Had the same issue as OP.
I went to the customer care center here and complained (which was a pain in the azz), then finally stood there until they reacted. Overall, they ordered a new screen and took care of it.
It took about 5 days for it to be replaced. I had the device until then of course.
Try button saviour from the market.
Sent from my Rare voided GT-I9100 using xda premium
If you bought the phone in the UK you are protected by the Sale of Goods Act 1979 which you should mention to the retailer. If this isn't the case I'm sure there are repair shops that could fit a new button relatively cheaply, that is if the blow job trick doesn't work
Sent from my GT-I9100 using Tapatalk
turn the device off, remove the battery and spray a bit of contact cleaner on the home button gaps.. it should work then
15 months..? My iphone's been goin' for almost 40...<3 jb 3g
As far as the topic goes, I heard about this lumia 800 recently...
Hi there I have just recieved my Xperia Play from the repair centre and they exchanged it but the the power key is not working. It's stuck and I can't press it it's gone a bit inside
Is there a way I can pull it out a bit?
Thanks
We had trouble with one of ours the same. did you try taking back cover off as sometimes the cover catches the button and sticks it down.
The button design is really bad. Not easy to work at all.
poo-tang said:
We had trouble with one of ours the same. did you try taking back cover off as sometimes the cover catches the button and sticks it down.
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Yes I did take the back cover off it works then but when I put on the back cover it covers it. It's not sticking out anymore
I have another problem as well the L + R shoulder buttons are stiff ! I can't even press them down !
What have they done to my Xperia Play?
Don't the SBE Extranet repair centre know how to handle a phone ?
I've just realised that there is a issue with the screen as well. It has white marks/dots on it and it wasn't like that before giving in the phone for repair.
It's like they don't give a S**T and don't take care of the phone when repairing it.
We all pay good money for a smartphone and we all look after it only to be damaged by those nimwits.
It makes me so angry
They are seriously gonna pay for this and I will make sure they do !
I got a brand new one after some water damage from my insurance and with in a week mine did the same thing. It pisses me off because I can't use my Trident case anymore. This is my third one and I just have to live with it because I don't want to wait again for another replacement. My first one the touch screen went out in two weeks. Thank God for insurance. Love the phone but next time I'm going with Samsung.
Sent from my R800x using XDA App
Hi - look at the picture what i've attached.
The silver coating just went out from the volume button.
Should i return it back to the shop (Mediamarkt) ?
Any chance to get new iconia or money back in terms of guaranty?
Wow, what are you using your volume button for?? A saw or a hammer. I only touch my volume button maybe once or twice a day.
That's the problem. I'm not using the button almost at all.
Sunburn
Just try getting it replaced in the store.
I guess since this is not an issue that restricts the function of your tablet, it wouldn't fall under guarantee.
But the staff at Media Markt is known to have no idea what they're doing, so just demand a replacement.
A refund would be unusual though, you don't normally get that in store.
Regards,
pintness
thanks pintness,
that's the answer, what i was looking for.
THAT Will fall under warranty repair. same as a keyboard on laptop that the letters come off inside the warranty period.. That issue has been seen here on this forum before.. I think that button must have have some type of oil or something on it before it was chromed. Maybe was done right after machine serviced who knows.. I HAD A Car that the bumpers did that a year after i got it.. The dealership repaired it with no issue.. says it happends sometimes.. with Chrome plating....and plating over plastic is even more difficult.. Look up the process online you will see. Its quite amazing at how much goes into one tiny piece .
When all else fails........kentucky chrome
no offense erica_renee
I came across a bunch of threads and videos on YouTube of people saying that their home button is loose, wiggly, and sometimes unresponsive. (as in my case)
My s6 has an issue where it didn't respond to normal pressing on the left side of the button, and since I'm left handed caused a lot of miss clicks for me.
I went to samsung today and they've sent it to the technicians, hopefully I'll get a replacement.
Here's an example from youtube of someone who has an issue on both sides of the button. (only responds in the middle)
https://www.youtube.com/watch?v=R5IIAIl0Dfw
Since this is a manufacturer problem, I think Samsung should recognize this issue and replace units that have that issue.
Yup, had the same with mine, but only left side.
So many quality issues with this phone that I went back to iPhone6.
Apoxx said:
Yup, had the same with mine, but only left side.
So many quality issues with this phone that I went back to iPhone6.
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Mine is on the left side only as well, I'm not sure how the 14 days return policy apply to electronic devices in my country, I didn't even notice the problem at first, now that period has passed anyway so I gave it to Samsung under their warranty, hopefully they'll either fix it or replace the device and won't just claim it's not a real issue or something, it's a premium device that I paid a lot for, there shouldn't be issues like this with a premium phone.
They hand out refurbs under warranty. I would've kept it for something that minor.
I wonder if that's an issue that can be repaired though, like replacing the button or something. (using the manufacturer warranty of course)
Mine has the same issue. Left side presses do nothing until I get towards the centre. Right side is perfect up to the very edge. The button doesn't feel wobbly. But I put it close to my ear and tapping I could then hear the left side is rattling but the right side there's no rattling. I'm going back to the EE shop tomorrow about this. Two things concern me though. Is it possible to get one that doesn't have this issue because many people have said they've had a few replacements with the same problem. Secondly, I hope Oliv3 is wrong and I don't get a refurb replacement.
Roman5 said:
Mine has the same issue. Left side presses do nothing until I get towards the centre. Right side is perfect up to the very edge. The button doesn't feel wobbly. But I put it close to my ear and tapping I could then hear the left side is rattling but the right side there's no rattling. I'm going back to the EE shop tomorrow about this. Two things concern me though. Is it possible to get one that doesn't have this issue because many people have said they've had a few replacements with the same problem. Secondly, I hope Oliv3 is wrong and I don't get a refurb replacement.
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My first S6 had the exact same problem. I got a replacement with a fully functional home key. Too bad a third of the screen had a really bad case of pink tint. Getting a replacement tomorrow. I wonder what will be wrong with that one...
I am getting a bit fed up with the inconsistent build quality of these phones.
This has ALWAYS been the case with the Galaxy series of phones.
I had 7 replacement S4s, YES 7!!! Because each replacement I got had a fault be it pink tint, green tint, banding on the screen, wobbly power buttons, wobbly home button etc
I finally gave up on my 7th handset and made do with a defective power button as it had a near perfect screen.
So basically, I would rather a wonky home button than half a screen that's pink.
Think twice about sending in for replacement.
My S6 has very unresponsive capacitive buttons, the back button especially doesn't register i've touched it 25% of the time.
But, the screen is good, so I'm living with it.
Oliv3 said:
They hand out refurbs under warranty. I would've kept it for something that minor.
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Refurbished phones like Apple does? So if i send my phone that has a little scratch on the frame i'll get one without it? Because i have the wiggly home button that doesnt respond to clicks on the sides, but i didnt want to send it to repair and be without phone for a couple of weeks, but getting rid of the scratched frame would make me send it.
They repaired it, though it took two repairs.
First time they've replaced everything besides the home button, which was the problem I've sent it in the first place. (They've replaced the entire display, charging port and god knows what else)
Second time they've replaced a bunch of stuff including the home button. (Random stuff like "battery sticker(?)")
Oh well, at least now it responds like it should, it's still a bit wiggly but nothing that bothers me as long as it works well.
Dunams said:
They repaired it, though it took two repairs.
First time they've replaced everything besides the home button, which was the problem I've sent it in the first place. (They've replaced the entire display, charging port and god knows what else)
Second time they've replaced a bunch of stuff including the home button. (Random stuff like "battery sticker(?)")
Oh well, at least now it responds like it should, it's still a bit wiggly but nothing that bothers me as long as it works well.
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Probs they send out refurbished products in the US only, you know to be on the same level of Apple. I think i'll wait then, the problem doesnt bother me that much.