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I've been using the HD for two months, and the volume keys beneath the cover appear to have their plastic falling apart, revealing the tiny electronic parts underneath.. anyone else encountered it?
cytokine said:
I've been using the HD for two months, and the volume keys beneath the cover appear to have their plastic falling apart, revealing the tiny electronic parts underneath.. anyone else encountered it?
Click to expand...
Click to collapse
I'm also having the same problem. I been using my HD for around 7 months though. The volume down cover cracked and after awhile, the whole cover fell off. I wonder if this is a defect and will be covered by the warranty.
It's strange, but I find the button feels better without the cover. You get a sort of click when you press on it without the cover.
mine did the same after a week, Still works fine though!
Same here had the HD for 7 months, though I think mines related to using the stylus on the vol down button when entering bootloader mode.
Still works fine though.
Did anyone find out if this is warranty repairable? My volume down button came off after 4 months. I'm just concerned about the resale value!
I pay for Orange Care, so I think I can pay £15 for a replacement, but don't see why I should!
I´ve same issue with volume up button but also still working because there are some parts of it still there.
Don´t know if warranty is covering but I wanna know!
Guru Meditation said:
Same here had the HD for 7 months, though I think mines related to using the stylus on the vol down button when entering bootloader mode.
Still works fine though.
Click to expand...
Click to collapse
i second that.
my buttons rubber got demolished by using a fingernail for getting into the bootloader ...
My internal down volume button is also gone leaving the round brass contact exposed. Still works but yes horrible that it has happened.
Did any of you guys try warranty repair through HTC? The cover under mine has also cracked, which for me means it doesn't have that clunk positive feel and I'm just wondering what the process will be.
Thanks,
Jon
Same issue..
I never expected such an expensive HTC phone to have such basic build quality issues ..
Have placed a complaint with HTC support, trust they would be able to help.
Thanks...
ditto..
mine has also fallen off on the vol down button, no problem as it still works, but like it mentioned, would be worth checking out if its reparable under the warranty before it expires (do we get 1 year faulty parts?)
Well I phoned HTC today and their initial argument that if the button is broken due to usage then the warranty is not valid - Eh? I can't see how that's any kind of defence. Looks like they're trying to bypass the devices having to be of merchantable quality and/or fit for purpose.
They also had not heard of any other volume buttons breaking - whether that's true or not who knows.
I'm sending the phone in tomorrow, for an assessment so I'll update how it goes.
Feedback
jontelfer said:
I'm sending the phone in tomorrow, for an assessment so I'll update how it goes.
Click to expand...
Click to collapse
Any news from HTC? The rubber on my volume up buttons has broken away. This looks like a design fault on behalf of HTC... We should get together to let them know they've got a problem...
My VolUp button also is failing but - the internal(the one under the back cover) is kinda soft and it has its middle pushed in... now my VolUp button is hard to press cuz the outer button (the plastic with back cover) pushed the internal in a bit!!! Since I listen to musid a lot with my Touch HD its a pain to always push the VolUp button!! glad that you have the onscreen buttons!!
oh and about the construction : my HD fell out of my hands today from about a meter high - landed on the floor which was full with little pieces of sand, and slided a bit!! now I have some nice little holes on the front cover on the right top (opposite to the Vol buttons) !! glad that my screen had a screen protector , otherwise my screen would be just f***ed up!! (when I picked up the phone the whole screen was with little pieces of sand - like sandpaper-- I just wiped them of plugged my headphones back in, and everything worked like it did before the fall)
I have the exact same problem. The plastic / rubber on my volume down key has disappeared leaving the microswitch exposed and the volume down not feeling as good. It still works though.
Well my initial call with HTC was very negative - saying that if it's damaged due to use then I'll have to pay. I sent it off to be assessed anyway, good news was that they sent it back repaired by return post. Couldn't have been more pleased.
Well worth sending off.
Jon
Both my Up & Down Volume Plastic is gone the Up Still Works but the Down the Little Brass thingie fell off :-( HTC wants $300 to fix!
what should i do?
Me too......
Just when I was about to sell my HD, (a new LEO is on its way) my down volume key began to fail. Exactly the same peeling off the internal microswitch.
Where did you get yours repaired?
Mine was bought free.(Spain)
Regards.
:-(
If your phones are out of warranty and want to do a self repair, here is the part (used) on Ebay (170408817615) for sale. I have looked high and low for months until I finally found it. The guy says he has 237 available.
tacginc said:
If your phones are out of warranty and want to do a self repair, here is the part (used) on Ebay (170408817615) for sale. I have looked high and low for months until I finally found it. The guy says he has 237 available.
Click to expand...
Click to collapse
IMHO this reference shows an HD part not related to the volume keys.
Not to mention the price......
Regards.
Hey all.
As you all know, the N1 has a design defect that eventually causes the power button to break down after prolonged use. It's a design issue related to wear and tear. No avoiding this one. Just how long.
Mine got lucky, lasted slightly more than a year. Couple of days back, it eventually caved in.
So now, I'm considering a few options and I'd like to get some feedback from anyone.
If you were in my shoes:
1) Would you repair?
Cost being approximately $100-120 USD. With the phone almost certain to be scratched as part of the repair process. And with that, being certain that the battery button will someday eventually break down again due to the design defect.
2) Get a new phone NOW?
Cost being approximately $575-600 USD. Probably get either a MT4G or Desire HD/ACE.
Pros being = better screen type for multitouch, more ram, more internal hd, bigger screen, better cpu, better gpu.
Cons being = bad screen tech (LCD = crap colors & battery vs amoled), slow ROM updates unless you run custom (which is do, running CM, but official drivers, etc aren't out till the official stuff moves forward as well.), uber bad battery life (though this is subjective, let's say - average 8-10 hours a day), no 2nd mic for noise suppression, no trackball.
3) Wait for dual cores to come out in the next 2-3 months and get one then.
Which means buying at potentially up market costs because the tech is considered new and supply will probably be less than demand.
Would like to hear some ideas from the community. =) Thanks br0s. And uh, sis'. Lol.
1.Repair
2.Root
3.Flash CM7
4.Sell on Swappa
5.Make money from the repair with some spare to put twards new phone.
6.Buy New Phone.
7.??????????????????
8. Profit!
ez
shanxybeast said:
1.Repair
2.Root
3.Flash CM7
4.Sell on Swappa
5.Make money from the repair with some spare to put twards new phone.
6.Buy New Phone.
7.??????????????????
8. Profit!
ez
Click to expand...
Click to collapse
Already rooted. Already on CM. I live in Malaysia. No profit due to shipping costs. Lol.
Maybe you want to try local HTC support? Check the cost for the repair 1st before deciding.
I think repair.. u can trade in low yat plaza .. n1 is still rare in malaysia.. mine got n1 too.. but still lucky no power button issue..
Sent from my Nexus One using XDA App
I sent it to Vodafone Spain technical service (it was still under warranty) and got it replaced by a brand new one.
To avoid a new power button failure, I'm using No-Lock widget and Lock Screen.
I repaired mine myself last week, $40 (aprox) part from eBay, 2 hours work tops and it now works perfectly. I did make some very small scratches in the antenne cover, but I can live with that. Don't regret it in the least, now I'm ready to wait for a dual-core "Google experience" phone...
Besides, once you have the phone open you can make sure the small button inside doesn't move around (glue or small piece of paper), as others have said that that helped in not having the problem again.
lenrek said:
Maybe you want to try local HTC support? Check the cost for the repair 1st before deciding.
Click to expand...
Click to collapse
There' no support for Nexus One in Malaysia. I called HTC Malaysia already. They said I'd have to send it to Singapore.
are-red said:
I think repair.. u can trade in low yat plaza .. n1 is still rare in malaysia.. mine got n1 too.. but still lucky no power button issue..
Don't think trade in will give me much sadly. Repair will cost me RM350. Was thinking of picking up Desire HD at RM1750. *Sam tong.*
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
ToxicDude said:
I repaired mine myself last week, $40 (aprox) part from eBay, 2 hours work tops and it now works perfectly. I did make some very small scratches in the antenne cover, but I can live with that. Don't regret it in the least, now I'm ready to wait for a dual-core "Google experience" phone...
Besides, once you have the phone open you can make sure the small button inside doesn't move around (glue or small piece of paper), as others have said that that helped in not having the problem again.
Click to expand...
Click to collapse
Yeah, I'm considering repairing it on my own. Do you have the process guide? I heard you have to disassemble nearly the entire thing just to replace that board. Was hoping to solder the flex cable if possible. Do share your thoughts, am very keen to hear more.
chowlala, the 3 options given are of different magnitude in terms of objective and cost. Don't get me wrong, I have an N1 with broken power button too.
For now, the best option is to install one of those "power button replacement" software such as AnyUnlock.
If you plan to ditch the N1 later, then wait for the dual core phone. Just buy the phone you like, don't worry so much about the price. And buy the phone online or from Singapore (if not commonly available in Malaysia) coz its definitely cheaper compared to places like Low Yat.
The above is what I will do
colins said:
chowlala, the 3 options given are of different magnitude in terms of objective and cost. Don't get me wrong, I have an N1 with broken power button too.
For now, the best option is to install one of those "power button replacement" software such as AnyUnlock.
If you plan to ditch the N1 later, then wait for the dual core phone. Just buy the phone you like, don't worry so much about the price. And buy the phone online or from Singapore (if not commonly available in Malaysia) coz its definitely cheaper compared to places like Low Yat.
The above is what I will do
Click to expand...
Click to collapse
Agreed. Very true.
Everybody would love to save money obviously.
I can live with the broken power button. I believe it's only a matter of getting used to it. And I'm pretty alright with ADB and running mods on the phone. So updating, etc will still be fine. And I'm currently using the Lock Widget, with Sleep on the pull down notification bar and long press Home to sleep the phone as well. Lol.
Only concern now then would be, how to power up the phone when I'm not near a cable. Anyone got any ideas?
I would love to keep the n1 if I can figure this one out. As of this point, everything is still alright as long as I'm near a cable. But if the phone hangs when I'm not near a cable.
That's a problem. =(
You certainly can live without the power button (I did for over two months) but it is a pain every time you have to power it off/on. The problem became too bothersome for me when needing to fly and when needing to swap sim cards, and not always having a pc at hand.
In any case, the replacement process does need for the entire phone to be disassembled, but the guide at ifixit was detailed enough for me. I did try to solder or otherwise fix the cable before replacing it, but it was impossible (very small, short, flexible and, in my case, it was completely severed). To see the cable you don't need to dismantle the whole phone, just the battery cover and the screws behind it.
After changing the board, I used some cable coating to make sure the button sat firmly and that cable was under as little stress as possible. Lets hope this time it lasts more than 8 months.
Can someone explain what the method is to reinforce the power button (with pictures if possible)?
Also, does this apply to the volume buttons too? On one of my refurbs, the top volume button got unresponsive and was probably dying the same way these power buttons do.
EDIT: didn't see you post before I did. I wonder if it's possible to secure the power button and volume button boards in a way that prevents stress on the cables.
I've been "living" without a power button for more than 4 months now, using a combination of "no lock" and "lock 2.0" to turn the device on and off.
As for the reboot issue, i always have a usb cable at hand and a small portable usb/dc charger when there's no laptop around.
PS I'm on stock.
I don't know of there being a generally accepted way to reinforce the power button. If you search you'll find very different ideas and opinions.
I think that the problem is that the button in the board rests over a metallic support that is part of the structure of the phone. However, the button just rests there, and depending on how you press the power button on top it can move around stressing the cable in the process. After spending some time with the phone open, I think that any solution that fixes the button in its place (glue, paper, o cable coating like I used) should help in reducing cable stress and extending its life. In any case, I don't think any of these solutions are permanent and eventually the cable will break again.
As for the volumen buttons, I have not heard about problems with them as they are are much better supported and there is no movement, cable stress or anything in that part of the phone. If you are having problems with them, maybe it's just dust or something else that got into your phone?
I'm still using widgets and trackball wake (I'm in CM7, so...), just to extend the useful life of the button as much as possible.
elio said:
I've been "living" without a power button for more than 4 months now, using a combination of "no lock" and "lock 2.0" to turn the device on and off.
As for the reboot issue, i always have a usb cable at hand and a small portable usb/dc charger when there's no laptop around.
PS I'm on stock.
Click to expand...
Click to collapse
Yeah, I've got trackball wake and lock widgets and stuff. But I can't be carrying around a usb cable and charger all the time. Lol. I have a set in my car though.
OJ in Compton said:
Can someone explain what the method is to reinforce the power button (with pictures if possible)?
Also, does this apply to the volume buttons too? On one of my refurbs, the top volume button got unresponsive and was probably dying the same way these power buttons do.
EDIT: didn't see you post before I did. I wonder if it's possible to secure the power button and volume button boards in a way that prevents stress on the cables.
Click to expand...
Click to collapse
Your ribbons in the flex cable are probably fraying. That's what happened with mine. It slowly became more and more unresponsive until one point it just chucked out.
ToxicDude said:
You certainly can live without the power button (I did for over two months) but it is a pain every time you have to power it off/on. The problem became too bothersome for me when needing to fly and when needing to swap sim cards, and not always having a pc at hand.
In any case, the replacement process does need for the entire phone to be disassembled, but the guide at ifixit was detailed enough for me. I did try to solder or otherwise fix the cable before replacing it, but it was impossible (very small, short, flexible and, in my case, it was completely severed). To see the cable you don't need to dismantle the whole phone, just the battery cover and the screws behind it.
After changing the board, I used some cable coating to make sure the button sat firmly and that cable was under as little stress as possible. Lets hope this time it lasts more than 8 months.
Click to expand...
Click to collapse
Hmm. Very interesting. I'm not keen on opening up the entire unit to fix the flex cable though. And I was at the repair shop when the guy told me the process, and I pulled back. I would go crazy if there was dust UNDER the screen. Hence why I would like to try soldering the cables first. Any idea on how to go about with that?
chowlala said:
Only concern now then would be, how to power up the phone when I'm not near a cable. Anyone got any ideas?
Click to expand...
Click to collapse
One of those USB battery pack will do.
e.g. Sanyo Eneloop Mobile Booster
How to Manage a Nexus One with a broken Power Button
Here's how I manage my Nexus One to "PREVENT" the power button failure.
http://www.androidguys.com/2010/09/08/manage-nexus-broken-power-button/
colins said:
One of those USB battery pack will do.
e.g. Sanyo Eneloop Mobile Booster
Click to expand...
Click to collapse
Yeah, but like I said, would be difficult to carry around. I hate having stuff in my pockets. If only like some sdcard-eject-reinsert or SIM card thing could work. That would be perfect. But of course I'm probably asking for too much already. Haha.
zekers said:
Here's how I manage my Nexus One to "PREVENT" the power button failure.
http://www.androidguys.com/2010/09/08/manage-nexus-broken-power-button/
Click to expand...
Click to collapse
Yeah, that's a really good write up. I read that the instant my power button broke and has helped me reorientate real quick. I highly recommend the article to those who are facing the same problem.
I actually just sent my nexus one in for repair (I'm in Singapore, just bring the phone to the center). I complained about my phone was just a few days out of warranty (3 days) though I had no receipt with me. They waived the shipping fee (S$53.50 since it's an import phone). Got the phone back a week later with a quote of S$41.50 (not bad at all). The only down size is that the technician somehow didn't plug the cable in all the way. Now I have random flash light when booting up the phone and when picking up the call. Might have to open it up to secure the connection or to send it in for repair again (I have 3 moths of warranty for this part anyhow)
Hope it can help. I had the button failure as well. At the time I send the phone in, MIUI was installed and I did not get any complain about that.
popophobia said:
I actually just sent my nexus one in for repair (I'm in Singapore, just bring the phone to the center). I complained about my phone was just a few days out of warranty (3 days) though I had no receipt with me. They waived the shipping fee (S$53.50 since it's an import phone). Got the phone back a week later with a quote of S$41.50 (not bad at all). The only down size is that the technician somehow didn't plug the cable in all the way. Now I have random flash light when booting up the phone and when picking up the call. Might have to open it up to secure the connection or to send it in for repair again (I have 3 moths of warranty for this part anyhow)
Hope it can help. I had the button failure as well. At the time I send the phone in, MIUI was installed and I did not get any complain about that.
Click to expand...
Click to collapse
I would send it in if I was in Singapore. Not sure how they'd deal with someone from Malaysia though. Repairs + travel/postage would cost quite a bomb. Though I've seen the board part costing about 30 euros. And I would be quite mad if I was returned a phone that has a random flash of light. Lol.
I thought hardware warranty and software warranty were two different issues? Besides, it's a well documented fact that the Nexus One and Desire suffer the same problem... no?
Maybe I can call in and report the phone as a Desire for repairs. LOL.
Hi there I have just recieved my Xperia Play from the repair centre and they exchanged it but the the power key is not working. It's stuck and I can't press it it's gone a bit inside
Is there a way I can pull it out a bit?
Thanks
We had trouble with one of ours the same. did you try taking back cover off as sometimes the cover catches the button and sticks it down.
The button design is really bad. Not easy to work at all.
poo-tang said:
We had trouble with one of ours the same. did you try taking back cover off as sometimes the cover catches the button and sticks it down.
Click to expand...
Click to collapse
Yes I did take the back cover off it works then but when I put on the back cover it covers it. It's not sticking out anymore
I have another problem as well the L + R shoulder buttons are stiff ! I can't even press them down !
What have they done to my Xperia Play?
Don't the SBE Extranet repair centre know how to handle a phone ?
I've just realised that there is a issue with the screen as well. It has white marks/dots on it and it wasn't like that before giving in the phone for repair.
It's like they don't give a S**T and don't take care of the phone when repairing it.
We all pay good money for a smartphone and we all look after it only to be damaged by those nimwits.
It makes me so angry
They are seriously gonna pay for this and I will make sure they do !
I got a brand new one after some water damage from my insurance and with in a week mine did the same thing. It pisses me off because I can't use my Trident case anymore. This is my third one and I just have to live with it because I don't want to wait again for another replacement. My first one the touch screen went out in two weeks. Thank God for insurance. Love the phone but next time I'm going with Samsung.
Sent from my R800x using XDA App
Ok, guys
This is my second Iconia that got broken power button in 4 weeks!
First one was returned to the shop within a week (second hand shop with one month warranty) and replaced with another one which was working just fine till yesterday night when my kid pushed the power button (she is just 2 year old skinny girl) and the button got stuck and did not respond anymore.What can I say... too fragile .This button is supposed to be pushed about twenty or so times a day.I never had such experience before.All my portable devices are nice and sturdy and even if i drop them by accident I've never ever got anything more than a scratch.Even though I loved this tablet I would say that this is a weak design point.Too fragile for a device of that class and price tag.
More interesting is to see what Acer's answer would be.I have no proper purchase receipt to claim my 1 year warranty since the item is second hand (mint, but second hand) and if they say they will charge me for the repair I will definitely quit the Acer's camp
I'll get back after call to the tech support
Are you the HULK or related to his family?
This has been mentioned here on the forums several times and the issue boils down to the fact that they've used cheap adhesive to attach the power-button to the motherboard.
It is actually pretty easy to repair yourself, though, just remove all the previous adhesive -- be careful not to scratch anything on the motherboard --, possibly heat the thing a bit with hairdryer or whatever you have in handy, and apply new adhesive while applying pressure to the contacts so that it doesn't come loose again. Just make sure you're using adhesive that is non-conducting! This whole thing takes about 5-10 minutes.
Yeah anyone needing to clean perhaps some rubbing alcohol and a little brush, it evaporates quickly
Sent from my Acer Iconia A500 using Tapatalk
There is a tear down at just do a google search for..
acer iconia a500 tear down tech republic...
opened and fixed ! Instead trying to fix the ugly little thinky I intsalled a new button and connecti it with a plain wire.the mod took a while but I$m sure it will last forevr!!!
Oh, and Acer Japan were not so polite and said that because of my inproper use the button got lose.
They mentioned that the repair would be too costly because they need to change the motherboard...
and the estimte was about 400 USD .Cool isnt it ?The guy on the custmoer support line was perhaps a good guy ....without any technical sence and knowledge
opened and fixed ! Instead trying to fix the ugly little thinky I intsalled a new button and connecti it with a plain wire.the mod took a while but I$m sure it will last forevr!!!
Oh, and Acer Japan were not so polite and said that because of my inproper use the button got lose.
They mentioned that the repair would be too costly because they need to change the motherboard...
and the estimte was about 400 USD .Cool isnt it ?The guy on the custmoer support line was perhaps a good guy ....withowt any technical sence and knowledge
acera500 said:
Oh, and Acer Japan were not so polite and said that because of my inproper use the button got lose.
Click to expand...
Click to collapse
Hah. As if, it's already documented and easy to prove that they didn't attach the button properly. It is not end-users' fault in any way or form.
They mentioned that the repair would be too costly because they need to change the motherboard...
Click to expand...
Click to collapse
They were just trying to squirm out of the responsibility. They know perfectly well that replacing the button costs about 2€ (including taxes and postage!), it does not in any way or form require replacing the motherboard.
hummm did you get that 400.00 quite by email.. or was it a phone call.
Acer has a fixed 199.99 fee for all repairs on Laptop and tablet computers. The guy you talked to was misleading.. go to there website somewhere it tells about this.. I MYSELF Have called acer about getting a Gateway notebook main board replaces.. 199.99 . I FOUND the board on ebay for 70.00 and did it myself.
the support guy saying up front that you broken is IS VERY Not there way of doing business. They are always we dont know SEND IT IN We will then tell you.....
Call back and talk to another person and Complain ... about the other guy.
good luck
Could you possibly show how you did the repair job? I working on trying to install an external power button, and this would be quite helpful. The tablet is going in the dash of my car, and the power button wont be accessible anymore.
rharms77 said:
Could you possibly show how you did the repair job? I working on trying to install an external power button, and this would be quite helpful. The tablet is going in the dash of my car, and the power button wont be accessible anymore.
Click to expand...
Click to collapse
Sorry, I can't remember the thread where there was pictures of this. But really, it's not difficult. You just heat the old glue so that it comes off easily, you can even scratch it off with something sharp just as long as you're REALLY careful about not scratching the motherboard.
Buy or loan one of those tiny solders clocksmiths use, they're great for small electronics work and a heatgun. Oh, and I still remind once more, whatever glue you're going to use please do make sure it's non-conductive.
Alright, I'll see what I can figure out. I think I've found an alternative to this, so we'll see how it works out. Thank you though.
Acer Iconia A500 Power Buton Came Loose
WereCatf said:
This has been mentioned here on the forums several times and the issue boils down to the fact that they've used cheap adhesive to attach the power-button to the motherboard.
It is actually pretty easy to repair yourself, though, just remove all the previous adhesive -- be careful not to scratch anything on the motherboard --, possibly heat the thing a bit with hairdryer or whatever you have in handy, and apply new adhesive while applying pressure to the contacts so that it doesn't come loose again. Just make sure you're using adhesive that is non-conducting! This whole thing takes about 5-10 minutes.
Click to expand...
Click to collapse
Hi, I was wondering if you could help me fix my tablet like you did yours. I have found LOTS of forums with ppl with this same problem and have tried to fix it myself. I don't know what to do. Some say to solder it back, some say hot glue, I can't even get the mother board all the way off b/c of the black tape/sd card/ whatever thing that's holding it attached right by the HDMI slot. My A500 has had a broken power button since July 2012. I used to plug it in or use a safety pin to reset and when it lit up I would unlock it and keep using it. That worked until the day I let it die completely. Now that it has died completely I Don't know another way to power it on besides using the power button. Could you post pics????
I came across a bunch of threads and videos on YouTube of people saying that their home button is loose, wiggly, and sometimes unresponsive. (as in my case)
My s6 has an issue where it didn't respond to normal pressing on the left side of the button, and since I'm left handed caused a lot of miss clicks for me.
I went to samsung today and they've sent it to the technicians, hopefully I'll get a replacement.
Here's an example from youtube of someone who has an issue on both sides of the button. (only responds in the middle)
https://www.youtube.com/watch?v=R5IIAIl0Dfw
Since this is a manufacturer problem, I think Samsung should recognize this issue and replace units that have that issue.
Yup, had the same with mine, but only left side.
So many quality issues with this phone that I went back to iPhone6.
Apoxx said:
Yup, had the same with mine, but only left side.
So many quality issues with this phone that I went back to iPhone6.
Click to expand...
Click to collapse
Mine is on the left side only as well, I'm not sure how the 14 days return policy apply to electronic devices in my country, I didn't even notice the problem at first, now that period has passed anyway so I gave it to Samsung under their warranty, hopefully they'll either fix it or replace the device and won't just claim it's not a real issue or something, it's a premium device that I paid a lot for, there shouldn't be issues like this with a premium phone.
They hand out refurbs under warranty. I would've kept it for something that minor.
I wonder if that's an issue that can be repaired though, like replacing the button or something. (using the manufacturer warranty of course)
Mine has the same issue. Left side presses do nothing until I get towards the centre. Right side is perfect up to the very edge. The button doesn't feel wobbly. But I put it close to my ear and tapping I could then hear the left side is rattling but the right side there's no rattling. I'm going back to the EE shop tomorrow about this. Two things concern me though. Is it possible to get one that doesn't have this issue because many people have said they've had a few replacements with the same problem. Secondly, I hope Oliv3 is wrong and I don't get a refurb replacement.
Roman5 said:
Mine has the same issue. Left side presses do nothing until I get towards the centre. Right side is perfect up to the very edge. The button doesn't feel wobbly. But I put it close to my ear and tapping I could then hear the left side is rattling but the right side there's no rattling. I'm going back to the EE shop tomorrow about this. Two things concern me though. Is it possible to get one that doesn't have this issue because many people have said they've had a few replacements with the same problem. Secondly, I hope Oliv3 is wrong and I don't get a refurb replacement.
Click to expand...
Click to collapse
My first S6 had the exact same problem. I got a replacement with a fully functional home key. Too bad a third of the screen had a really bad case of pink tint. Getting a replacement tomorrow. I wonder what will be wrong with that one...
I am getting a bit fed up with the inconsistent build quality of these phones.
This has ALWAYS been the case with the Galaxy series of phones.
I had 7 replacement S4s, YES 7!!! Because each replacement I got had a fault be it pink tint, green tint, banding on the screen, wobbly power buttons, wobbly home button etc
I finally gave up on my 7th handset and made do with a defective power button as it had a near perfect screen.
So basically, I would rather a wonky home button than half a screen that's pink.
Think twice about sending in for replacement.
My S6 has very unresponsive capacitive buttons, the back button especially doesn't register i've touched it 25% of the time.
But, the screen is good, so I'm living with it.
Oliv3 said:
They hand out refurbs under warranty. I would've kept it for something that minor.
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Refurbished phones like Apple does? So if i send my phone that has a little scratch on the frame i'll get one without it? Because i have the wiggly home button that doesnt respond to clicks on the sides, but i didnt want to send it to repair and be without phone for a couple of weeks, but getting rid of the scratched frame would make me send it.
They repaired it, though it took two repairs.
First time they've replaced everything besides the home button, which was the problem I've sent it in the first place. (They've replaced the entire display, charging port and god knows what else)
Second time they've replaced a bunch of stuff including the home button. (Random stuff like "battery sticker(?)")
Oh well, at least now it responds like it should, it's still a bit wiggly but nothing that bothers me as long as it works well.
Dunams said:
They repaired it, though it took two repairs.
First time they've replaced everything besides the home button, which was the problem I've sent it in the first place. (They've replaced the entire display, charging port and god knows what else)
Second time they've replaced a bunch of stuff including the home button. (Random stuff like "battery sticker(?)")
Oh well, at least now it responds like it should, it's still a bit wiggly but nothing that bothers me as long as it works well.
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Probs they send out refurbished products in the US only, you know to be on the same level of Apple. I think i'll wait then, the problem doesnt bother me that much.