I came across a bunch of threads and videos on YouTube of people saying that their home button is loose, wiggly, and sometimes unresponsive. (as in my case)
My s6 has an issue where it didn't respond to normal pressing on the left side of the button, and since I'm left handed caused a lot of miss clicks for me.
I went to samsung today and they've sent it to the technicians, hopefully I'll get a replacement.
Here's an example from youtube of someone who has an issue on both sides of the button. (only responds in the middle)
https://www.youtube.com/watch?v=R5IIAIl0Dfw
Since this is a manufacturer problem, I think Samsung should recognize this issue and replace units that have that issue.
Yup, had the same with mine, but only left side.
So many quality issues with this phone that I went back to iPhone6.
Apoxx said:
Yup, had the same with mine, but only left side.
So many quality issues with this phone that I went back to iPhone6.
Click to expand...
Click to collapse
Mine is on the left side only as well, I'm not sure how the 14 days return policy apply to electronic devices in my country, I didn't even notice the problem at first, now that period has passed anyway so I gave it to Samsung under their warranty, hopefully they'll either fix it or replace the device and won't just claim it's not a real issue or something, it's a premium device that I paid a lot for, there shouldn't be issues like this with a premium phone.
They hand out refurbs under warranty. I would've kept it for something that minor.
I wonder if that's an issue that can be repaired though, like replacing the button or something. (using the manufacturer warranty of course)
Mine has the same issue. Left side presses do nothing until I get towards the centre. Right side is perfect up to the very edge. The button doesn't feel wobbly. But I put it close to my ear and tapping I could then hear the left side is rattling but the right side there's no rattling. I'm going back to the EE shop tomorrow about this. Two things concern me though. Is it possible to get one that doesn't have this issue because many people have said they've had a few replacements with the same problem. Secondly, I hope Oliv3 is wrong and I don't get a refurb replacement.
Roman5 said:
Mine has the same issue. Left side presses do nothing until I get towards the centre. Right side is perfect up to the very edge. The button doesn't feel wobbly. But I put it close to my ear and tapping I could then hear the left side is rattling but the right side there's no rattling. I'm going back to the EE shop tomorrow about this. Two things concern me though. Is it possible to get one that doesn't have this issue because many people have said they've had a few replacements with the same problem. Secondly, I hope Oliv3 is wrong and I don't get a refurb replacement.
Click to expand...
Click to collapse
My first S6 had the exact same problem. I got a replacement with a fully functional home key. Too bad a third of the screen had a really bad case of pink tint. Getting a replacement tomorrow. I wonder what will be wrong with that one...
I am getting a bit fed up with the inconsistent build quality of these phones.
This has ALWAYS been the case with the Galaxy series of phones.
I had 7 replacement S4s, YES 7!!! Because each replacement I got had a fault be it pink tint, green tint, banding on the screen, wobbly power buttons, wobbly home button etc
I finally gave up on my 7th handset and made do with a defective power button as it had a near perfect screen.
So basically, I would rather a wonky home button than half a screen that's pink.
Think twice about sending in for replacement.
My S6 has very unresponsive capacitive buttons, the back button especially doesn't register i've touched it 25% of the time.
But, the screen is good, so I'm living with it.
Oliv3 said:
They hand out refurbs under warranty. I would've kept it for something that minor.
Click to expand...
Click to collapse
Refurbished phones like Apple does? So if i send my phone that has a little scratch on the frame i'll get one without it? Because i have the wiggly home button that doesnt respond to clicks on the sides, but i didnt want to send it to repair and be without phone for a couple of weeks, but getting rid of the scratched frame would make me send it.
They repaired it, though it took two repairs.
First time they've replaced everything besides the home button, which was the problem I've sent it in the first place. (They've replaced the entire display, charging port and god knows what else)
Second time they've replaced a bunch of stuff including the home button. (Random stuff like "battery sticker(?)")
Oh well, at least now it responds like it should, it's still a bit wiggly but nothing that bothers me as long as it works well.
Dunams said:
They repaired it, though it took two repairs.
First time they've replaced everything besides the home button, which was the problem I've sent it in the first place. (They've replaced the entire display, charging port and god knows what else)
Second time they've replaced a bunch of stuff including the home button. (Random stuff like "battery sticker(?)")
Oh well, at least now it responds like it should, it's still a bit wiggly but nothing that bothers me as long as it works well.
Click to expand...
Click to collapse
Probs they send out refurbished products in the US only, you know to be on the same level of Apple. I think i'll wait then, the problem doesnt bother me that much.
Related
I've been using the HD for two months, and the volume keys beneath the cover appear to have their plastic falling apart, revealing the tiny electronic parts underneath.. anyone else encountered it?
cytokine said:
I've been using the HD for two months, and the volume keys beneath the cover appear to have their plastic falling apart, revealing the tiny electronic parts underneath.. anyone else encountered it?
Click to expand...
Click to collapse
I'm also having the same problem. I been using my HD for around 7 months though. The volume down cover cracked and after awhile, the whole cover fell off. I wonder if this is a defect and will be covered by the warranty.
It's strange, but I find the button feels better without the cover. You get a sort of click when you press on it without the cover.
mine did the same after a week, Still works fine though!
Same here had the HD for 7 months, though I think mines related to using the stylus on the vol down button when entering bootloader mode.
Still works fine though.
Did anyone find out if this is warranty repairable? My volume down button came off after 4 months. I'm just concerned about the resale value!
I pay for Orange Care, so I think I can pay £15 for a replacement, but don't see why I should!
I´ve same issue with volume up button but also still working because there are some parts of it still there.
Don´t know if warranty is covering but I wanna know!
Guru Meditation said:
Same here had the HD for 7 months, though I think mines related to using the stylus on the vol down button when entering bootloader mode.
Still works fine though.
Click to expand...
Click to collapse
i second that.
my buttons rubber got demolished by using a fingernail for getting into the bootloader ...
My internal down volume button is also gone leaving the round brass contact exposed. Still works but yes horrible that it has happened.
Did any of you guys try warranty repair through HTC? The cover under mine has also cracked, which for me means it doesn't have that clunk positive feel and I'm just wondering what the process will be.
Thanks,
Jon
Same issue..
I never expected such an expensive HTC phone to have such basic build quality issues ..
Have placed a complaint with HTC support, trust they would be able to help.
Thanks...
ditto..
mine has also fallen off on the vol down button, no problem as it still works, but like it mentioned, would be worth checking out if its reparable under the warranty before it expires (do we get 1 year faulty parts?)
Well I phoned HTC today and their initial argument that if the button is broken due to usage then the warranty is not valid - Eh? I can't see how that's any kind of defence. Looks like they're trying to bypass the devices having to be of merchantable quality and/or fit for purpose.
They also had not heard of any other volume buttons breaking - whether that's true or not who knows.
I'm sending the phone in tomorrow, for an assessment so I'll update how it goes.
Feedback
jontelfer said:
I'm sending the phone in tomorrow, for an assessment so I'll update how it goes.
Click to expand...
Click to collapse
Any news from HTC? The rubber on my volume up buttons has broken away. This looks like a design fault on behalf of HTC... We should get together to let them know they've got a problem...
My VolUp button also is failing but - the internal(the one under the back cover) is kinda soft and it has its middle pushed in... now my VolUp button is hard to press cuz the outer button (the plastic with back cover) pushed the internal in a bit!!! Since I listen to musid a lot with my Touch HD its a pain to always push the VolUp button!! glad that you have the onscreen buttons!!
oh and about the construction : my HD fell out of my hands today from about a meter high - landed on the floor which was full with little pieces of sand, and slided a bit!! now I have some nice little holes on the front cover on the right top (opposite to the Vol buttons) !! glad that my screen had a screen protector , otherwise my screen would be just f***ed up!! (when I picked up the phone the whole screen was with little pieces of sand - like sandpaper-- I just wiped them of plugged my headphones back in, and everything worked like it did before the fall)
I have the exact same problem. The plastic / rubber on my volume down key has disappeared leaving the microswitch exposed and the volume down not feeling as good. It still works though.
Well my initial call with HTC was very negative - saying that if it's damaged due to use then I'll have to pay. I sent it off to be assessed anyway, good news was that they sent it back repaired by return post. Couldn't have been more pleased.
Well worth sending off.
Jon
Both my Up & Down Volume Plastic is gone the Up Still Works but the Down the Little Brass thingie fell off :-( HTC wants $300 to fix!
what should i do?
Me too......
Just when I was about to sell my HD, (a new LEO is on its way) my down volume key began to fail. Exactly the same peeling off the internal microswitch.
Where did you get yours repaired?
Mine was bought free.(Spain)
Regards.
:-(
If your phones are out of warranty and want to do a self repair, here is the part (used) on Ebay (170408817615) for sale. I have looked high and low for months until I finally found it. The guy says he has 237 available.
tacginc said:
If your phones are out of warranty and want to do a self repair, here is the part (used) on Ebay (170408817615) for sale. I have looked high and low for months until I finally found it. The guy says he has 237 available.
Click to expand...
Click to collapse
IMHO this reference shows an HD part not related to the volume keys.
Not to mention the price......
Regards.
my problem is that when i received my device i found a small bend (like if a small ball hit the screen )on the down button of the screen , it wasn't noticeable even if you move you`re finger across it , then several days a go I was working hard on the device and it got really hot and suddenly i noticed a yellow thing on the screen same place as the bends locate ,
the yellow thing will go after the screen cools down
any idea what is that yellow thing
if any one have any idea how to fix it I would appreciate that
Thank you allot
note: at the moment am not in us or any country that google play support :crying:.
Looks like the glue that sometimes shows up on the N4/iPhone when they overheat. If it is, it isn't a huge deal
Sent from my Nexus 4 using Tapatalk 2
is it going to disappear ?
Do you want to risk waiting? Get Google to replace it asap. You paid hundreds for the device, it should be *perfect*.
RevoBass said:
my problem is that when i received my device i found a small bend (like if a small ball hit the screen )on the down button of the screen , it wasn't noticeable even if you move you`re finger across it , then several days a go I was working hard on the device and it got really hot and suddenly i noticed a yellow thing on the screen same place as the bends locate ,
the yellow thing will go after the screen cools down
any idea what is that yellow thing
if any one have any idea how to fix it I would appreciate that
Thank you allot
note: at the moment am not in us or any country that google play support :crying:.
Click to expand...
Click to collapse
Dude I have the exact thing wrong with mine. When its hot I get a really ugly yellow ring there too. Rest of the screen is fine but hasn't dissipated in two weeks.
The bad news is that either you play the play store lottery and end up with a worse device or you do the same with lg. I was going to get mine repaired, or rather have the screen replaced by lg rather than get yet another exchange but another person said that lg charged the repair cost and shipped a new phone. I don't know if the replacement is a refurb but it would make sense. The whole point for me with lg doing the warranty repair is to not get a different phone. Everything about my phone is awesome. I think we might have no choice unless you just want to keep it. I was going to but the ring drives me nuts. It is very visible in a sea of white.
Sent from my 5th and final Nexus 4
Jayrod1980 said:
Dude I have the exact thing wrong with mine. When its hot I get a really ugly yellow ring there too. Rest of the screen is fine but hasn't dissipated in two weeks.
The bad news is that either you play the play store lottery and end up with a worse device or you do the same with lg. I was going to get mine repaired, or rather have the screen replaced by lg rather than get yet another exchange but another person said that lg charged the repair cost and shipped a new phone. I don't know if the replacement is a refurb but it would make sense. The whole point for me with lg doing the warranty repair is to not get a different phone. Everything about my phone is awesome. I think we might have no choice unless you just want to keep it. I was going to but the ring drives me nuts. It is very visible in a sea of white.
Sent from my 5th and final Nexus 4
Click to expand...
Click to collapse
it is hard to ignore the problem , the device is fantastic
but what is that yellow spot
is it glue ?
how does glue reached the middle of the screen :silly:
Well the whole screen is glued to the touchscreen. The glue is thicker in that area because of the deformation in the glass. The person or robot pushed too hard when the panel was installed or glued and thus it dried unevenly. I got an order in for yet another RMA but the situation really pisses me off. My last is faster binned, perfect speaker and battery and everything else. Hardly any rattle, etc. When the RMA replacement ships I'm still going to call the lg warranty number and see if there's an option to replace my actual screen rather than getting a replacement. I seriously doubt they will scrutinize a device, even one they have repaired through refurbishment, as much as an anal retentive owner like myself will. I'll let you know if I find anything out. Knowing my abysmal record with the play store, my next will be worse than this one.
Sent from my 5th and final Nexus 4
Jayrod1980 said:
Well the whole screen is glued to the touchscreen. The glue is thicker in that area because of the deformation in the glass. The person or robot pushed too hard when the panel was installed or glued and thus it dried unevenly. I got an order in for yet another RMA but the situation really pisses me off. My last is faster binned, perfect speaker and battery and everything else. Hardly any rattle, etc. When the RMA replacement ships I'm still going to call the lg warranty number and see if there's an option to replace my actual screen rather than getting a replacement. I seriously doubt they will scrutinize a device, even one they have repaired through refurbishment, as much as an anal retentive owner like myself will. I'll let you know if I find anything out. Knowing my abysmal record with the play store, my next will be worse than this one.
Sent from my 5th and final Nexus 4
Click to expand...
Click to collapse
if LG would replace our screen I think that would be PERFECT .
ahhhhh
my friend I hope that you would be able to fix your problem , yet in my case I am outside usa at the moment so i think LG would charge me for a new device (or screen) .
if you were able to resolve your problem please don`t forget me :crying:
best wishes
I am afraid the home button on my SGS4 is somehow defective. It still functions properly, but it is making all kind of cracking sounds. It almost feels loose. I checked on a SGS3 and a Note 2 and none of the home buttons were exhibiting the same behaviour.
So my question to you guys is, does your home button feel solid or is there and cracking with light touch?
Please take a look at the video I made.
MaTiCeK- said:
I am afraid the home button on my SGS4 is somehow defective. It still functions properly, but it is making all kind of cracking sounds. It almost feels loose. I checked on a SGS3 and a Note 2 and none of the home buttons were exhibiting the same behaviour.
So my question to you guys is, does your home button feel solid or is there and cracking with light touch?
Please take a look at the video I made.
Click to expand...
Click to collapse
On mine, i can hear and feel a slight crackling noise with light touch without pressing the key all the way down. The button feels solid, tight and works just fine AFTER the initial press, but it bothers me that it does that. The shop people wouldn't consider this as a defect since it's so minor, but minor enough to annoy a fussy tech person like me.
Does anyone else have this problem?
Nice and solid on mine. No noises what so ever.
Sent from my GT-I9500 using Tapatalk 2
My I9505 is perfect but my I9500 has the same problem as yours.
Sent from my GT-I9505 using xda premium
Has it gotten worse or better since then? I wonder if it will go away after a few months of button mashing?
Just wondering (it might be stupid from my side, still...) did you remove plastic protective foil from the button. Usually it gets stucked on the button and it is hard to spot...
I switched my I9500 for a new one and the home button is now perfect with no cracking noises.
Sent from my GT-I9500 using xda premium
otacon888 said:
I switched my I9500 for a new one and the home button is now perfect with no cracking noises.
Sent from my GT-I9500 using xda premium
Click to expand...
Click to collapse
I have sold my sgs4. I might however buy a black one once the Google Experience ships.
MaTiCeK- said:
I am afraid the home button on my SGS4 is somehow defective. It still functions properly, but it is making all kind of cracking sounds. It almost feels loose. I checked on a SGS3 and a Note 2 and none of the home buttons were exhibiting the same behaviour.
So my question to you guys is, does your home button feel solid or is there and cracking with light touch?
Please take a look at the video I made.
Click to expand...
Click to collapse
Same on my I9500. Annoying as S%#. Had it for a week and has not gotten better or worse
Dark5tar said:
On mine, i can hear and feel a slight crackling noise with light touch without pressing the key all the way down. The button feels solid, tight and works just fine AFTER the initial press, but it bothers me that it does that. The shop people wouldn't consider this as a defect since it's so minor, but minor enough to annoy a fussy tech person like me.
Does anyone else have this problem?
Click to expand...
Click to collapse
Yeah, I got this problem as well! Mine is not loose just like yours, but if you press softly on the button you can feel it move before the key activates.
Then, when you put the phone away, the problem returns after 10 mins of not being used. As if the plastic material "expands" and gets jammed. It really annoys me, because the phone was very expensive for me 800USD here in Denmark! And i expect a perfect phone for that kind of money!
Have anybody got a solution to this?
I am not willing to return the phone because they are only going to send it to get repaired, and I can feel it in my gut that I will get a phone back with more errors than before lol.
And how have it developed since? Gotten worse or better?
Seballe said:
Yeah, I got this problem as well! Mine is not loose just like yours, but if you press softly on the button you can feel it move before the key activates.
Then, when you put the phone away, the problem returns after 10 mins of not being used. As if the plastic material "expands" and gets jammed. It really annoys me, because the phone was very expensive for me 800USD here in Denmark! And i expect a perfect phone for that kind of money!
Have anybody got a solution to this?
I am not willing to return the phone because they are only going to send it to get repaired, and I can feel it in my gut that I will get a phone back with more errors than before lol.
And how have it developed since? Gotten worse or better?
Click to expand...
Click to collapse
Too early to tell. It's really irritating though. I resulted in downloading a software home button to use instead (to prevent it from getting any more worse). Swipe Pad and Pie Control are both good at simulating the hardware home button - no root is required either.
i just noticed a slight cracking noise on my home button as well. It is more apparent if you press towards the edges of the button, and kind of seems like a 2-stage click. annoying
Dark5tar said:
Too early to tell. It's really irritating though. I resulted in downloading a software home button to use instead (to prevent it from getting any more worse). Swipe Pad and Pie Control are both good at simulating the hardware home button - no root is required either.
Click to expand...
Click to collapse
Thanks for the information! I like Pie Control best of the two!
Although, the problem wont solve itself by avoiding the button, so i think i will press it even more, just to see if the problem persists, gets worse or fixes itself. In my experience the button has gotten worse over the past few days. The shop wont take the phone back because they label it as "self fault" (dont know the english term), they think I am the problem and have not taken care of my phone. This is ridiculous! I have now sent at mail to Samsung Denmark to see if they can help me!
RTbar said:
i just noticed a slight cracking noise on my home button as well. It is more apparent if you press towards the edges of the button, and kind of seems like a 2-stage click. annoying
Click to expand...
Click to collapse
This describes my experience as well!
I have tried using a small tool to "push" the button around in its socket, but to no avail, it's still the same problem. This is really getting on my nerve!!
Seballe said:
Thanks for the information! I like Pie Control best of the two!
Although, the problem wont solve itself by avoiding the button, so i think i will press it even more, just to see if the problem persists, gets worse or fixes itself. In my experience the button has gotten worse over the past few days. The shop wont take the phone back because they label it as "self fault" (dont know the english term), they think I am the problem and have not taken care of my phone. This is ridiculous! I have now sent at mail to Samsung Denmark to see if they can help me!
This describes my experience as well!
I have tried using a small tool to "push" the button around in its socket, but to no avail, it's still the same problem. This is really getting on my nerve!!
Click to expand...
Click to collapse
Let me know how you get on with the button and Samsung support. Really interested to know what the outcome is.
Dark5tar said:
Let me know how you get on with the button and Samsung support. Really interested to know what the outcome is.
Click to expand...
Click to collapse
I've got something very similar with mine. It feels slightly loose and not the solid feel it had when I first got the phone. I'm interested in how you get on too.
Mine moves slightly which is expected, but no cracking sounds and feels solid
Sent from my GT-I9505 using xda premium
My home button does the same thing. Although I think it started after I tripped and dropped it at the top of a staircase and it bounced off every stair all the way down *facepalm*
+1
Power button is wonky too.
I'm really unimpressed by the overall build quality of this phone - especially for its price.
Oh well. "First World Problems"
My home button feels absolutely fine, on the other hand, my power button feels sticky and spongey when I press it, still works fine though.
Nothing like my Galaxy Note 2 which clicks when pressed.
Mine started "clicking" few days ago. It drives me mental when trying to navigate through at night.
I've seen the thread addressing some sunken/flush home buttons.
But does anyone else have a slightly sunken unlock button?
Mine seems to be quite noticeably smaller than the volume rocker and can be tricky to push. This is my second s4, the first one I replaced due to a funky battery , but I don't remember it being nearly this hard to press the unlock button. It seems like the actual switch for it is directly in the middle and the button can be held down on either side without actually engaging the unlock button.
I might just be overly sensitive looking for every possible thing on my new phone ,specially after having something wrong with the previous one. But my return/exchange window is closing (2 days left) I got it from best buy. They did the first exchange no problem, I'm not sure if they'll be willing to do a second one simply for this issue.
I plan on swinging into the local AT&T and possibly best buy tomorrow to look at their display models and see how big of a difference there is. If the unlock button is supposed to be as sturdy and out of the body as the volume rockers, I might address an employee and see if I could swap again.
MentalToast said:
I've seen the thread addressing some sunken/flush home buttons.
But does anyone else have a slightly sunken unlock button?
Mine seems to be quite noticeably smaller than the volume rocker and can be tricky to push. This is my second s4, the first one I replaced due to a funky battery , but I don't remember it being nearly this hard to press the unlock button. It seems like the actual switch for it is directly in the middle and the button can be held down on either side without actually engaging the unlock button.
I might just be overly sensitive looking for every possible thing on my new phone ,specially after having something wrong with the previous one. But my return/exchange window is closing (2 days left) I got it from best buy. They did the first exchange no problem, I'm not sure if they'll be willing to do a second one simply for this issue.
I plan on swinging into the local AT&T and possibly best buy tomorrow to look at their display models and see how big of a difference there is. If the unlock button is supposed to be as sturdy and out of the body as the volume rockers, I might address an employee and see if I could swap again.
Click to expand...
Click to collapse
Should be the whole button. Not just the middle. Just tried it on mine.
MentalToast said:
I've seen the thread addressing some sunken/flush home buttons.
But does anyone else have a slightly sunken unlock button?
Mine seems to be quite noticeably smaller than the volume rocker and can be tricky to push. This is my second s4, the first one I replaced due to a funky battery , but I don't remember it being nearly this hard to press the unlock button. It seems like the actual switch for it is directly in the middle and the button can be held down on either side without actually engaging the unlock button.
I might just be overly sensitive looking for every possible thing on my new phone ,specially after having something wrong with the previous one. But my return/exchange window is closing (2 days left) I got it from best buy. They did the first exchange no problem, I'm not sure if they'll be willing to do a second one simply for this issue.
I plan on swinging into the local AT&T and possibly best buy tomorrow to look at their display models and see how big of a difference there is. If the unlock button is supposed to be as sturdy and out of the body as the volume rockers, I might address an employee and see if I could swap again.
Click to expand...
Click to collapse
Mine is exactly the same as yours. Its defective. Period. I'm getting it replaced later today. I'd recommend you do the same while you can. They have to exchange the phone if your not happy with it. This issue will definitely get worse over time. The power button should not be slightly sunken in. I'd get this taken care of ASAP so you can start enjoying the phone.
As the others said, this definitely seems abnormal from your description. It's not like they'll turn you down on replacing your phone. If you're really curious, go ask a sales rep at an AT&T store about the buttons, and see what he/she says. Even then I'm pretty sure they are still obligated to replace it if you are unsatisfied.
Sent from my SAMSUNG-SGH-I337
MentalToast said:
<snip>
But does anyone else have a slightly sunken unlock button?
<snip>
Click to expand...
Click to collapse
As a few others have pointed out it does seem like you're dealing with a defect. I hope you are able to get AT&T to exchange it. You should post back after you swing into their office and let us know how that went.
djDef said:
As a few others have pointed out it does seem like you're dealing with a defect. I hope you are able to get AT&T to exchange it. You should post back after you swing into their office and let us know how that went.
Click to expand...
Click to collapse
Just swung by ATT, showed the rep there and had him compare the two and felt myself. He didn't notice much of a difference. I did notice theirs seemed much sturdier. The store is right next to best buy so I'm going there next to check out their display model and hopefully get it switched out. Still not sure if I'm just letting my tech OCD get the best of me or if it's a legit defect.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Went to best buy and got to inspect another phone or two, seems like all of them that i checked out are just about the same as mine. Guessing it's just my OCD.
I noticed that the back capacitive button is not as sensitive as the multi-task capacitive button. At first, I thought I wasn't pressing the back button at the right place, but after testing it, it turns out that the bottom of the lit area requires much more pressure before it registers a touch. I compared it against the multi-task button and the Galaxy Note 3. Unfortunately, it appears that my Galaxy Note 4 capacitive back button does not register touches on the bottom half unless more pressure is used. Interestingly, the back capacitive button responds to the slightest stylus touch.
I do have a Spigen screen protector on, but it does not affect the sensitivity of the multi-task button, so I figure it doesn't affect the back button, either.
Is anyone else experiencing this? Thanks in advance.
I dont feel like mines sensitive enough either sometimes.i have to press twice
I thought I was going crazy staring at every press on the back button. I have the same issue. Have to press it more then once. I just used my spen and noticed that the top of the back button above the arrow does not register a touch. The multitasking button does on the top and bottom.
Sent from the TermiNOTEr 4!
So is this a hardware issue? Should I return phone?
Sent from the TermiNOTEr 4!
Glad and sad to know that I'm not alone. It looks like a hardware issue to me, but it might be something that affects most of the phones. I'm waiting to see if other people reply to this thread without this issue.
This issue is annoying, but it's not worth exchanging if I receive a unit that's the same, worse, or has a bad screen (I read a review where the reviewer said his unit had dead/stuck pixels near the top, though it could be a review unit concern). I'm going to the Sprint Store to check out the display unit to compare it against mine. If the display unit has a proper back button, then I might consider.
Checked out the display unit and its back button was far more functional. Exchanged mine and the newer one also has a better capacitive back button.
thedeadletters said:
Checked out the display unit and its back button was far more functional. Exchanged mine and the newer one also has a better capacitive back button.
Click to expand...
Click to collapse
I think I might return mine too. It seems like the top of mine is not very responsive at all. Did you have a glass screen protector on?
Sent from the TermiNOTEr 4!
Same here in Germany. SM-N910F
Gesendet von meinem SM-N910F mit Tapatalk
Mine is also not as sensitive as I'm use to. Maybe it's meant to be that way though? It's a possibility Samsung did that to reduce the instances of accidental back button presses, but that's just a wild guess.
That makes sense but why don't we have many people complaining about it? Is this a real issue or people are thinking they are not pressing the button correctly.
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borijess said:
I think I might return mine too. It seems like the top of mine is not very responsive at all. Did you have a glass screen protector on?
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I'm sorry to hear about that. I had a Spigen Crystal screen protector on, but it did not affect the sensitivity, as the multi-task button worked perfectly. It was definitely a hardware issue solely. I applied another Spigen Crystal to the new phone and there are no issues (it came in a 3-pack).
I don't think many people are complaining about it because it's only affecting a small percentage.
2ndammendment said:
Mine is also not as sensitive as I'm use to. Maybe it's meant to be that way though? It's a possibility Samsung did that to reduce the instances of accidental back button presses, but that's just a wild guess.
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I don't think that it's intended. When I took it back to the Sprint Store, the sales rep tried it out and instantly recognized that it was defective. The display unit and my new unit both have proper sensitivity.
thedeadletters said:
I don't think that it's intended. When I took it back to the Sprint Store, the sales rep tried it out and instantly recognized that it was defective. The display unit and my new unit both have proper sensitivity.
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Well, I'm trying to get my unit replaced for a separate issue(screen is green towards the bottom and pink towards the top), so I will report back. Too bad every store in a 30mi radius is sold out.
Put it on "glove" mode ... helped mine
This ....
Same Issue Here
I am having the exact same problem with the back button... my struggles with getting it to work properly led me to search for others with the same issue. I'm glad that I am reading that it is not all the devices and that exchanging the Note 4 for a new one may solve the problem, as it did for a previous poster. It is frustrating that the local Verizon store does not have them in stock, and doesn't know when they will... so I guess I'll wait it out - kills the high of getting to play with/setup the new Note 4...:
OK I exchanged mine today will report back. So far it seems a bit better but not by much. Also replaced phone and got one with a gap. Oh well rather gap then a bad back button.
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borijess said:
OK I exchanged mine today will report back. So far it seems a bit better but not by much. Also replaced phone and got one with a gap. Oh well rather gap then a bad back button.
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What kind of gap does your new phone have?
I have seen that screen uniformity issue in both the Note 3 and the Note 4. As far as I can tell, every Note 4 is going to have it to some degree. I was pretty upset about it with the Note 3 and exchanged it for one that wasn't as bad. I noticed it on 3 Note 4s, with some being worse than others. I hope you're able to get an improved one!
buildsafire said:
What kind of gap does your new phone have?
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The gap is around the top left corner. Not bad but the first one I had was pretty much gap free. Doesn't really matter that much cause I have a case that covers it. Out of sight out of mind. So the back button seems to be better with new note. Glad I made the exchange. The only thing is that I lost my glass screen protector. Didn't want to take it off cause it would be useless to me anyways. So I applied a screen protector from my note 2. Works great covered the entire screen. The only thing it doesn't reach to the top. Just something to hold me over until I get some news ones. Also this phone seems to be much quicker than the last one. Could be a placebo effect. I also lucked on a new charger and spen tips. Guy at best buy left charger and tips. I just exchanged phone. :thumbup:
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---------- Post added at 08:20 PM ---------- Previous post was at 08:18 PM ----------
thedeadletters said:
I have seen that screen uniformity issue in both the Note 3 and the Note 4. As far as I can tell, every Note 4 is going to have it to some degree. I was pretty upset about it with the Note 3 and exchanged it for one that wasn't as bad. I noticed it on 3 Note 4s, with some being worse than others. I hope you're able to get an improved one!
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I think I am going to stick with this one. Plus best buy says you can only do one exchange in the 14 day period.
Sent from the TermiNOTEr 4!