I received my N4 today (Canadian, ordered Dec 3). The phone seems okay aside from the SIM slot rattle.
But, the inside of the box, the part that cradles the phone, is crumpled with torn corners. Like someone would do if anxious to get the phone out.
Did I get someone else's RMA'd phone?
Or far more likely, they were put in the box at the factory in a sloppy fashion, or even more likely, once Google/LG shipped the first batches, and got a handle on the types of problems people were complaining of, rather than carrying on shipping them, they did a QA check for specific issues on the stock they had.
Ultimately, if you are happy with the unit, who cares? Stop trying to find problems.....
J.L.C. said:
I received my N4 today (Canadian, ordered Dec 3). The phone seems okay aside from the SIM slot rattle.
But, the inside of the box, the part that cradles the phone, is crumpled with torn corners. Like someone would do if anxious to get the phone out.
Did I get someone else's RMA'd phone?
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Click to collapse
No, I've seen a few brand new boxes and the part you're talking about has been as you've described in all of them.
Mine didn't have the black stickers that hold the black box together after i took off the slider i could just open it.
Also there was no foil in the aliminum bezzle like I saw in unboxings...
Is that normal? Or was it opened before?
Sent from my Nexus 4 using xda app-developers app
When I revived mine I could see previous black tape under the new one that had already been cut and it was sealed with new pieces. But its all good the phone still works perfectly and it is awesome!
Related
I've read that people have had many issues such as dust under the screen, phone DOA, etc, while others have had no problems what so ever. I think it would be interesting if we could find a pattern between these problems which appear to be quite common.
If you can, please post where your phone was made in. This information can be found on the sticker on the back of your Nexus One box.
Taiwan...no dust, or any issues with my phone
icon57 said:
Taiwan...no dust, or any issues with my phone
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Click to collapse
Same here, Taiwan, no issues at all
taiwan - no dust or issues
HTC is a Taiwanese manufacturer so I would assume all the Nexus One are made in Taiwan.
Taiwan... the lower right corner of my screen wasn't sticking properly when I pulled it out o the box. New one on its way.
Maybe a certain batch/production number on the sticker ?
Was just think the same thing. Perhaps this issue can be isolated to certain serial numbers or something that relates to a certain batch of bad phones.
To be honest the N1 will be my first smartphone. I've been waiting since last year to buy a good modern snapdragon Android phone. Have been so excited after ordering the N1.
Thats until I read about the dust issues. Now I'm dreading opening the box. I'll be on my knees praying!
What even more painful is that my phone was just delivered in the UK today, but I won't actually get it until Monday 24th January. The wait is even more painful.
Hey Everyone,
I just wanted to share my experience with sending my nexus one with an unlocked bootloader to HTC for cleaning.
Like a lot of nexus one owners, I started seeing dust under my screen after a few months (I always kept the phone in it's case while not in use). I called HTC and they sent me an email with a fedex delivery label. I sent the phone in on a Monday, and by the next day they had received it and posted a status that my phone was being diagnosed. A few hours later, the status changed to indicate it was being repaired. By Wednesday, they finished the repair and I received my cleaned phone on Thursday.
The best part: I had unlocked my bootloader and when I received the phone back the bootloader was relocked! This time, I gained root without unlocking the bootloader.
One issue however: My phone's IMEI is different that what it was when I sent it in. Not a huge problem, however some games I had no longer recognized my phone after I did a nandroid restore.
I hope this helps anyone who has a problem with dust under their screen and is reluctant to send it in for cleaning.
-a9
Interesting to hear that they cleaned it and returned the same phone. When I called them in may they said it will take two weeks and they will send me a refurb phone.
What was the process like? The Nexus I just bought form a dude from CL was kinda dinged up, which was okay, and the phone was perfect other than those few dings, I find out later(which he probably didn't care about but I do) was the back button isn't as sensitive as the other capacitive buttons and there's one spec of dust under the screen.
How do I start the process?
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
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Click to collapse
Any deposit or hold on the account?
EDIT: Just checked the phone, It has definite dust under the screen near the top and bottom. I am a shoe-in for a refurb now.
Same exact story for me. I also had a few dings in the bottom shell of the phone, they replaced that as well. Which is awesome. I just know it's my phone because the IMEI is the same, as well as a small little scratch on the screen is still there.
Also shipped a Cliq in to Motorola to get the keyboard repaired. I shipped them both on a Tuesday, got the Nexus back on that Friday. Didn't get the Cliq back until the Friday after. That's ridiculous.
My serial number and wireless MAC are the same but the IMEI is different.
Sent from my Nexus One using XDA App
Grrr, I will have to wait almost a week and a half to do this, since that's when I will have the funds available for the process. . .I don't want to wait a week! Lol, I want to have this done by the end of the week.
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
Wisefire said:
@Tito You don't need "funds" to do the repair, just send them your phone and use another for awhile. I lucked out and upgraded to the Vibrant, and then got my Nexus One back the day I was returning the Vibrant. Since it sucks and all.. Haha.
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I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
~~Tito~~ said:
I am wanting a refurb. Do they repair cosmetic stuff like dings or scratches on the housing aswell? If so I will just do that.
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Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
Wisefire said:
Yes, they replaced my entire casing which had a few small scratches and one large ding on the bottom where I dropped it on the sidewalk. It's pretty wonderful.
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I will wait for the refutb lol, cs rep convinced me since everything is guarenteed to work and they make sure it has a new mobo and everything so its like new. I am down for that lol. But this wait time is gonna kill me, since I dont have all the money to do it.
staulkor said:
I had the same results a few months back, but I opted for a refurb instead of a repair. Told them I had dust under the screen, and the rep said, "OK, we have two options...repair or refurb." Not a single question asked.
Click to expand...
Click to collapse
What was your situation? Unlocked bootloader and all? Did you mention it, did you get any charges, can you tell the whole story lol. I will have 500+$ on the line.
Nexus One Dev handset
I have the exact same issue with dust under the screen but on the lower left of the screen. I have two things working against me ;
a) I'm not sure if the handset is in warranty as it was given to me by a Google Staff member as it's a Dev phone.
b) there are superficial scratch marks from my keys on the casing which an engineer my assume are impact marks from a drop which is not the case.
what are my chances of it being repaired for free?
I would expect it to be out of warranty buy now if it came from a Googler.
I sent mine back due to my screen was impossible to use, sent it back, they replaced just about all inside parts, mother board and much more, I had the phone back in 3 days working great. HTC has done everything to make my phone perfect. I would not hesitate to purchase any HTC product, they are the best IMO.
Thank You HTC
I called HTC UK my phone is still in warranty period until December 2011. She also said the screen would be replaced free of charge as it is manufacturers fault if I wanted any additional repairs i.e. casing etc that I would have to pay for that, however I can still avail of the UPS pick up service. Price Quotation of £30 for new casing.
£30? That's bloody good!
I've my N1 off with HTC UK at present getting repaired, it for some reason stopped letting any SIM card connected to any network.
Sent it off last Thursday (24th Feb) and still not got it back yet. HTC repair tracking is telling me the repair is done but no sign of the phone as yet.
so i decided to buy a nexus 7 and ordered one through google play store, amazingly recieved mine in 2 days, when i recieved box it had 2 seals on each side and one of each was cut open and other was on top as shown clearly in pics attached, well i started using it, and next day i opened the back of tab and to my surprise the seal sticker on the screws were tempered already as the screwdrver had been used to opem the screws, that really made me feel screwed, i paid for a brand new unit and what i got is a refurbished unit, wtf google i called them and talked to representative when i told him about seals on screws he put me on hold for good 10 minutes and came back telling me i talked to my 2 supervisors and they say we do not ship refurbished unit we even send replacement units in warrenty as new not refurbished then i insisted again and he put me on hold again came back again telling me i talked to my supervisor and he told me that opening back voids the warrenty i said it pops off i did not unscrew anything he said it still voids warrenty i said ok lets just forget about if i popped back off say i id not do that please explain me the 2 seals on box one of which is cut open, then he ws like it might have been opened to check the screen issues we had in past, i was like no im not satisfied jjust gimme email address so i can send you pics and show you what i am trying to tell you, so he sent me email and i sent him these pics and waiting to see what they say. only reason im pissed is that i paid full price for a brand new unit and what i get is a refurbished unit wtf.. lets see what happens now, anyone else experienced same?
for some people it doesnt matter, but for me it is a concern...
I agree with you. You paid for a new N7 not a refurbished one! If I got that unit, it would have gone straight back. To start with, it has been sent back for a reason, more than likely screen lift. Possibly other faults with it.
I did read somewhere on here that open the back does not void the warranty because it's meant to be easily accessible, as long as you don't mess around with any of the internals.
Even if they don't want to replace it, you should at least get some money off. It's not your fault that someone has tightened the screws up......
Send it back....
Sent from my Nexus 7 using Tapatalk 2
Send it back and get one from a store. Mines was a C80 batch and had a different box (easy to open) with only one seal:
First thing I checked was to make sure the seal is intact, before I purchased the tablet.
Also, why did you had to tell them about screws and other things? The discussion should of stopped right at the multiple scotch tapes. Personally, I would've not opened the box. Now, they will probably charge you a stocking fee because of that or not even refund it saying that you opened the case heh. They are in panic mode due to fairly high number of returned tablets, so I guess they don't like to hear "I want an exchange/refund."
Yes, they do rework the affected units and resell them as new. If you're not happy then return it. The latest one I bought was obviously a rework since it had fingerprints all over but since it didn't have, bad pixels, etc. I kept it.
Yes, I get those too. The seal is different, when I peel it off I can clearly see the original transparent seal under it. Opened the back cover, warranty sticker on the screw is there untouch. Also, there's some finger print mark on the copper shield.
If this is reworked unit then I can say they still failed at it because mine has obvious screen lift. I fixed the screen with super glue and all is fine. But got to say that even their rework team is not competent enough. Wtf Asus?
Sent from my Nexus 7
So let me get this straight, you're complaining about some box and tape or seals but have a perfectly good N7 with no flaws or screen lift? Just be happy you have a good until.
Sent from my SPH-L710 using xda premium
shook187 said:
So let me get this straight, you're complaining about some box and tape or seals but have a perfectly good N7 with no flaws or screen lift? Just be happy you have a good until.
Sent from my SPH-L710 using xda premium
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Click to collapse
That's exactly what I'm saying.
They can't resell used products and label them as new. That's a huge FTC violation. The reason they repackaged them is to attempt to fix the screen lift, whether it worked or not, you decide, but if you're wondering. Then that's why.
Sent from my Nexus S 4G using xda app-developers app
well the most ridiculous art is that after waiting for 2 days to hear back from google i contacted them again today and as soon as i started that i emailed you 2 days ago and have not heard back since, he was like yes i see you sent email and just 5 minutes ago your mail was picked and being worked on so just give it some time and you will see response i said ok fine ill give it 24 more hours, lets see what they say, i checked my unit is c60 so i definitely recieved an old reworked unit after paying full brand new price.... i definitely want a replacement unit mr.google and this time you better send me a new unit... i did read about screen lifts and then noticed a little screen lift on left side of screen it is lifted up from the frame but the right side is fine, i ushed it and it went back in but after an hour or so its back up... so this definitely is a reworked unit which was a total fail...
TECK said:
Send it back and get one from a store. Mines was a C80 batch and had a different box (easy to open) with only one seal:
First thing I checked was to make sure the seal is intact, before I purchased the tablet.
Also, why did you had to tell them about screws and other things? The discussion should of stopped right at the multiple scotch tapes. Personally, I would've not opened the box. Now, they will probably charge you a stocking fee because of that or not even refund it saying that you opened the case heh. They are in panic mode due to fairly high number of returned tablets, so I guess they don't like to hear "I want an exchange/refund."
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Click to collapse
well my unit is c60 batch i checked. so i havent heard back from google yet total of 4 days now very lousy google service to catchup with customer`s complaints. i will try my best to return it without having to pay restocking fee. will never buy again from google, i would rather pay little extra and buy from store for peace of mind.
Hey,
Just though i would share and see if any one else has had the same issues.
Order my nexus 10, arrived on Wednesday the 28th.
Turn up in a soft packaging envelop a little worse for ware, opened it out and pulled out the Nexus 10 box.
First thing i noticed was both of the security/factory seals were broken - the ones that say "Do Not Accept if Broken"
Opened up the box - nexus 10 in there with all accessories.
Second thing i noticed, the screen protectors have a lot of bubbles in them, as if they have been re-applied.
Third thing I noticed was the whole device is covered in alot of dust and finger prints.
Not too please, but all works fine.
Called Google and they are going to replace it for me as a precaution.
I would like to know if any one else has had the same issues?
Thanks
Probably sending out ones that have been returned with backlight bleed.
They wouldn't send out a used unit after paying retail for it. Even replacement ones will be new(at least sure hope not). Sounds more like it was tampered and played with. Did you take a picture by chance? Would love to see how it came in and condition.
Sent from my Nexus 10 using Tapatalk HD
Yeah I have some photos, when I finish work i'll post them up.
Tiggerbits said:
Hey,
Just though i would share and see if any one else has had the same issues.
Order my nexus 10, arrived on Wednesday the 28th.
Turn up in a soft packaging envelop a little worse for ware, opened it out and pulled out the Nexus 10 box.
First thing i noticed was both of the security/factory seals were broken - the ones that say "Do Not Accept if Broken"
Opened up the box - nexus 10 in there with all accessories.
Second thing i noticed, the screen protectors have a lot of bubbles in them, as if they have been re-applied.
Third thing I noticed was the whole device is covered in alot of dust and finger prints.
Not too please, but all works fine.
Called Google and they are going to replace it for me as a precaution.
I would like to know if any one else has had the same issues?
Thanks
Click to expand...
Click to collapse
I just left my local Walmart and they had two in the case that had the tamper tape broken also. I just got home so I javent opened it to see the condition of the tablet. I'll post pictures also.
Sent from my PC36100 using xda app-developers app
Here's pics of the one I got at Walmart. It's got really bad light bleed in the bottom right corner and is going back.
Sent from my PC36100 using xda app-developers app
There is no reason for Walmart employees to be breaking the seal and tampering with it. I would understand a store like Gamestop. When they first started selling Primes they had to break the seals to side load their games that was advertised that came with the bundle. Walmart doesn't have anything exclusive with Google other then being an authorized to sell them.
Edit:Maybe you can ask them why the seals are broken when you do return it.
Sent from my Nexus 10 using Tapatalk HD
Has anyone else received their nexus 10 with the black "do not accept if seal is broken" stickers ripped? I'm in the uk if that makes any difference. The battery was at 65% (though it looks like this is normal/common). It might not be an issue except it also has light bleed in the corners so I guess I'll be returning it.
nope, but the screen looked awful when I got mine, covered in crap with a scratchy bit in the middle, then I realised it was a peel off cover and it was pristine underneath
You should be able to send it back, I'm sure they'll know if someone else opened it, was quite suprised when I booted mine up and I was greeted with my name on the log-in screen.
My seals were broken too..
Mine was broken too, also sought bleed at right bottom, thinking of returning and buying nexus 7
sent from s3 running Viking way
Mine came with 61% charged battery and my seals were in tact.
My replacement had one broken seal. So I guess its still okay since it wasn't opened and tampered with.
Sent from my Nexus 10 using Tapatalk HD
Yes mine was delivered yesterday by tnt. Bag torn and seals broken. Not accepting that. Disgusted.
Rang the number for returns and an American answered. Very slick on the phone and offered apologies. No way am I having that. Play store should be ashamed of themselves.
Will never deal with them again. How are you supposed to give that as a gift ffs.
Bru87tr said:
Mine came with 61% charged battery and my seals were in tact.
Click to expand...
Click to collapse
65 but sealed for me
Sent from my Nexus 10 using xda app-developers app
Mine was intact!
My seal was also broken and box was ripped on one corner, Im too impatient to send back and wait for another.
battery was about 65%
mikehulme1983 said:
My seal was also broken and box was ripped on one corner, Im too impatient to send back and wait for another.
battery was about 65%
Click to expand...
Click to collapse
I'd be interested to know why some peoples' seals were broken. Is it being a return the most likely explanation? Was there any light bleed? I really don't expect to pay £400 for a return.
I've had 3 Nexus 10's so far - one purchase and two replacements for various problems.
There were plain white seals on the first that were in tact, but the two replacements both had black Samsung seals that were broken.
I had 2 seals
One broken, other one not
Battery was also discharge around 65%
No issue until now
PS: purchase 2 weeks ago in france
Original had packing tape seal but no Samsung Seal. Second nexus had 1/2 the seals broken.
risktaker said:
Original had packing tape seal but no Samsung Seal. Second nexus had 1/2 the seals broken.
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Click to collapse
I ordered mine the Friday after the Tuesday launch and only had clear packing tape on the short ends of the box.
Replacement arrived and just one of the black seals broken this time. These people are utter garbage. I have never paid for anyhting worth £400 before which has been tampered with before i even get my hands on it. Again i cannot really give as a gift so a third one is going to have to be ordered. Another freeze on my debit card of £400 meaning over a grand in a week which has been held onto by Google. And no returns stickers for the first one menaing i will have to ring them again in the USA to discuss.
I am wondering, have they found a way to get into the box by just breaking one seal and tampering with the device. I suspect it is easily doable.
Never have i dealt with any company so unprofessional.
Tosh3004 said:
Replacement arrived and just one of the black seals broken this time. These people are utter garbage. I have never paid for anyhting worth £400 before which has been tampered with before i even get my hands on it. Again i cannot really give as a gift so a third one is going to have to be ordered. Another freeze on my debit card of £400 meaning over a grand in a week which has been held onto by Google. And no returns stickers for the first one menaing i will have to ring them again in the USA to discuss.
I am wondering, have they found a way to get into the box by just breaking one seal and tampering with the device. I suspect it is easily doable.
Never have i dealt with any company so unprofessional.
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Click to collapse
I would give up you know. They are just passing around rma devices. I would return them all. And wait for a month till new devices are made. I have the same problem.
Tosh3004 said:
Yes mine was delivered yesterday by tnt. Bag torn and seals broken. Not accepting that. Disgusted.
Rang the number for returns and an American answered. Very slick on the phone and offered apologies. No way am I having that. Play store should be ashamed of themselves.
Will never deal with them again. How are you supposed to give that as a gift ffs.
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Click to collapse
You sure the Play Store is to blame? Maybe customs is opening them in some countries? I know quite a few places that open items to inspect them, especially if it is electronics.
EniGmA1987 said:
You sure the Play Store is to blame? Maybe customs is opening them in some countries? I know quite a few places that open items to inspect them, especially if it is electronics.
Click to expand...
Click to collapse
Random checking on consignments perhaps, but there's no way customs in any country would open 90% of the devices in a consignment.
This is clearly the logistics handlers (Computer 2000 in the UK) being told to recycle RMA'd devices.
Utterly shameful IMO.
I just got my nexus 10 today and had them install my user info. When I opened the box, both black seals were intact.
Sent from my Nexus 10 using xda app-developers app