Database Users

MTP Application Crashing

Where would I start to troubleshoot an issue with the MTP Application?
If I select the Media Player or Kies options, the MTP Application continually crashes and restarts every second.
I have connected the device in USB Debugging mode, then reconnected again and it still does it.
I've done the driver installation in the kies application and I've reset both the PC and the phone, behaviour is consistent. Kind of frustrating as I can't upload media (DRM....).
IF anyone has advice on where I could start troubleshooting this issue I would greatly appreciate it
More info:
Win Vista 32Bit
Stock galaxy S as delivered from the shop EDIT: I9000DTJF3
Kies 1.5.1.10071_32

spenceee said:
Where would I start to troubleshoot an issue with the MTP Application?
If I select the Media Player or Kies options, the MTP Application continually crashes and restarts every second.
I have connected the device in USB Debugging mode, then reconnected again and it still does it.
I've done the driver installation in the kies application and I've reset both the PC and the phone, behaviour is consistent. Kind of frustrating as I can't upload media (DRM....).
IF anyone has advice on where I could start troubleshooting this issue I would greatly appreciate it
More info:
Win Vista 32Bit
Stock galaxy S as delivered from the shop EDIT: I9000DTJF3
Kies 1.5.1.10071_32
Click to expand...
Click to collapse
Here is a fix my friend but say goodbye to your saved games and files..
[try transferring or backup your files using wifi or bluetooth in case you have important files on your phone]
[and also, try to backup your phone contacts to your sim because formatting will wipe your entire phone's data]
Once that is done, try to do the following.. go to Settings -> SD card and Phone Storage -> Unmount SD -> Format SD
Once you have formatted the SD card, go to Settings -> Privacy and then choose "Factory Data Reset".
Your phone should now be detected once you connect it to your computer this time around.
Hope this helps.

I've done this once before. I spent a significant amount of time getting the right data under my contacts and linking them properly, I need to know how to find out why kies is borked. Otherwise I'll wipe the phone and possibly be stuck in the same situation again.
Have you had this issue occur and this fixed it though?

I had similar problem. Tried everything you mentioned and nothing helped.
In the end I formated externas SD card. Flashed SG1 firmware and rooted the device (all done in a matter of 30 min).
It fixed the MTP aplication crashes (dont know what of three really did it).

I'd been having the same problem on my Galaxy S.
It had been working fine, and I've done nothing to the phone to change anything with it.
Just opened the MTP App on the phone, then just crash, restart, crash etc and kept looping like that.
(Mines the Optus AU version too - might be a problem with something on there?)
Anyways I used the WebSharing app to download all my files to a zip on my computer, then unmounted and formatted the internal SD card - and then rebooted the phone.
Once it rebooted, moved the zip files (unzipped) back onto the internal SD as they were originally and plugged into the USB and it all worked again.

Hello everyone, I'm new here and own a Galaxy S now for two weeks. Yesterday I to noticed/encountered the rebooting mtp application when plugging in the cable while the USB settings are set to 'connect to Kies'.
To be short I tried all offered solutions found on this topic on the web and in the end only the unmounting and formatting of the INTERNAL sd has helpt.
I made a backup via Websharing since selecting the 'mass storage' option didn't work for me yesterday. Obviously this is a slow way to make a backup. Try to only back-up what you deem to be imported files.
So the unmounting - formatting and rebooting (mounting) of the INTERNAL cards is the quickest solution and will safe you hours of work!
HOWEVER
Today I had the same rebooting MTP issue again. But since re-installing kies version 1.5.1.10083 I'm able to connect to the pc via 'Mass Storage'
You will see drive F: and drive G: if you at least succeed in connecting via the mass storage option.
I than did 2 things:
1.
I recently made some pictures and also copied some pictures from my pc to the G: drive ( INTERNAL SD) I renamed the pictures to short names so they didn't exceed 16 characters (one of the solutions I read online ).
2.
In the map data I found folders with the names of in my case Touiteur and Beautiful Widgets. Both folders contain a CACHE folder. I deleted the complete touiteur folder and thus also its CACHE folder.
Now I connected my Galaxy S to the usb cable again and behold, the rebooting of the MTP has stopped!
Now I'm not technical at all and have struggled with this issue the whole of yesterday ending up formatting my internal SD. And to be honest I don't know for sure what the working solution is in the end but can narrow it down to 2 things you may try if you can connect via the 'mass storage' option:
1. try giving pictures in G:\DCIM\folder name a short name if they are long or try to remove the pictures completely (make backup) just to see if either of this works.
2. Delete the CACHE folders in the APP folder under G:\data and see if this works
Again, I'm unsure what or why I solved it on my Galaxy S but give it a try if you have tried everthing else and do not want to format your INTERNAL SD

I've got a fix
Alright guys, I posted a video on how to repair the MTP application problem, especially for you spencee, check it out. Go to youtube and copy paste: MTP Application Crash Fix. And click the first one. It's by abrar447. Hope this helps!

Ok, I'm having this issue again! I watched the video by Abrar447 and deleted every single file in cash I could find ( actually did a search on the word 'cache' on the internal drive. Although I know this should now work my TMP application keeps rebooting. Am I missing something here ?

qman97 said:
Alright guys, I posted a video on how to repair the MTP application problem, especially for you spencee, check it out. Go to youtube and copy paste: MTP Application Crash Fix. And click the first one. It's by abrar447. Hope this helps!
Click to expand...
Click to collapse
Thanks again for posting this video. It actually worked for me, been trying to find the solution to that MTP crashing problem when trying to connect in Kies mode.

narrowed it down
I have this problem too. I saw the youtube vid and decided i'd delete one cache folder a time to see what was causing the problem. Found out that is was 'Sound Hound'. So i deleted the cache folder, MTP worked, then i used the app so it would create another cache folder, MTP clashed. Did it many times.
Hope this helps.
Aussi Optus
DTJG4
Root + One Click Lag fix

Really weird problem , after clearing the cache it works again.
I reccomend using CacheMate for Root Users (free or pro) which you can find in the market , you dont need to delete all the cache manually then

Hi..
Anyone know the exact name for the MTP Application..is there a way to replace the problematic version with a working version..On my ship with ROM. i9000dxjf4..MTP application showed steadily without keep crashing..
MtpApplication.apk
MtpApplication.odex.
If anyone has the working version (no crashing on Kies connection). can post here..I would like to experiment to overwrite it with a working version..

dehem333 said:
Really weird problem , after clearing the cache it works again.
I reccomend using CacheMate for Root Users (free or pro) which you can find in the market , you dont need to delete all the cache manually then
Click to expand...
Click to collapse
Perfect solution. Did the clearing manually - no success. Only Cachemate did the trick Thanks!

Soundhound
Hello,
I also had a lot of issue's with Kies. I also tried a lot. But the one thing that helped was removing SOUND HOUND (application and directory)
Hope this helpes for some people!
Cheers

I emptied the cache under the Android folder and it started working again. The thing is, as soon as I open the gallery, the cache is written again. I'll try to see if the new update fixed the issue.

The problem is the not cache in itself. The bug is the '16 character extension' problem. Google it if you like. The solution is to delete all the files having its last extension greater then 16 char, in your internal or external SD card.
I asked about the fix on twitter, the reply was this.
I found a small program which tell you which files are the problem.
Credits to the original creator, browse your SD card directory

Hello everybody,
i'm a bit new to Galaxy I9000 but i had the same issue with Kies and MTP apps. Actually i found out that the issue seems to be linked to file extension longer than 16 chars. Usually those files are inside cache directories so, you should just cancel them to fix it. I've got kies running correctly since then (last update of Kies running n Windows 7 64 bit). I know there is also a little app to scan files to search the 16 digits extension called "FileSearcherforKiesFix.rar" you can find it and download just putting it in google.
Hope this can help!
Regards
Mic

APK version?
karanits said:
The problem is the not cache in itself. The bug is the '16 character extension' problem. Google it if you like. The solution is to delete all the files having its last extension greater then 16 char, in your internal or external SD card.
I asked about the fix on twitter, the reply was .
I found a small program which tell you which files are the problem.
Credits to the original creator, browse your SD card directory
Click to expand...
Click to collapse
Is there an apk version of this? I'm unable to connect the phone to my x64 win7 at all right now...
Cheers,
Peter

Have tried everything and nothing seemed to work...
The "FileSearcherforKiesFix" finds some problematic files, but not all off them. Manually deleting long file names and cache folders seems to be insufficient either.. I think that there must be some cache files in other partitions that we cannot access via "Mass Storage" that are causing problems too. So we have to clear those files...
But thanks to a comment in this topic I have found a working solution:
1º Delete any problematic file with the "FileSearcherforKiesFix" method.
2º Use this app: http://www.appbrain.com/app/com.aac.cachemate.demo , with the option "PowerClear" turned on, and clear all cache from the phone.
After this the MTP thing installed instantly and now everything works.
NOTE: The "PowerClear" option may cause some undesired effects in some apps.. Backup first, or, use at your own risk.

For me the problem started when I copied lots of MP3 to my phone.
I solve this like this:
I connected my phone using the media mode.
Searched for all *.mp3 files
renamed them all to *.! (whatever extension)
(I use a program called FAR Manager, which is something similar to the old Norton commander, but for windows)
Connected with Kies and it got recognised
Hope it helps others

[Q] USB unplugging

One more question to you guys - when I connect a USB flash stick to my Iconia, it flashes its LED a lot. I copy what I need using Astro or whatever and want to remove it. However, I noticed that if I remove the stick while its LED is still flashing (= it's still in use), the tablet will not wake up on the first power-button press after it goes to sleep for the first time after this unplugging and that it won't recognize the USB stick anymore before I restart the tablet. The only way around this, I found, is to wait for the ~2sec window of LED not flashing to remove the stick. Anyone else had this issue? And if so, how do you get around it? Is there a way to unmount the flash drive easily? Perhaps a widget or so?
Thanks y'all

I noticed the same thing when using an USB. I just wait until it stops rapid flashing before removing.
Sent from my A500 using XDA Premium App

I just noticed this major issue yesterday. If i leave my USB flash drive in the device and go on hibernation mode, the next time I wake it up the USB flash drive will keep flashing as if it is reading the drive. As it turns out, it is actually deleting files. I've run several tests to confirm this. Has anyone else had this issue? It's impossible to get a hold of Acer tech support.

krow4ever said:
I just noticed this major issue yesterday. If i leave my USB flash drive in the device and go on hibernation mode, the next time I wake it up the USB flash drive will keep flashing as if it is reading the drive. As it turns out, it is actually deleting files. I've run several tests to confirm this. Has anyone else had this issue? It's impossible to get a hold of Acer tech support.
Click to expand...
Click to collapse
I have been having a similar problem with my A500 seemingly deleting files. I have been using File Manager HD to transfer files between my external SD, internal SD, and my USB flash drive. I began noticing files disappearing during transfers to or from the USB drive, or ending up empty sometimes when they would paste into a new location.
I had an occurrence recently moving an MKV file from internal storage over to the USB. In the middle of the transfer the File Manager HD screen went blank, then showed my USB drive as empty. I exited out of that and came back, it showed all the files back in the USB, except the new video file was showing 0kb in size. It had lost the entire file during the transfer, and it was no longer in the original location internally. This leads me to believe it may not be an issue with the USB, but with File Manager HD. (So far I have lost 3 complete seasons of Big Bang Theory as well as many movies and personal work documents.)
I began running transfer tests using Root Explorer and so far I have had 0 issues similar to those encountered with File Manager HD. I have moved several MKV and other files back and forth at will with Root Explorer and so far, 100% success.
I would recommend if you are using File Manager HD, tread lightly for the time being to see if that may be your issue as well. Or just move important files with Root Explorer.

For the flashing issue - some flash drives don't have a light (we'll ignore them).
Other have a light that's ON all the time, as if to show it's got power (bloody useless!)
Others flash their light when the drive is being accessed (read/write).
If your drive flashes, it's safe to assume you should NOT take it out - something is accessing the files, either reading, cataloguing, or writing.
I don't know is the A500, or HC, caches writes like windows does, but it MIGHT, and pulling the drive when it's flushing the cache will KILL the file (Probably both - the file being moved from and the destination file as well).

You guys/gals need to catchup on (?) in the DEV section more often
http://forum.xda-developers.com/showthread.php?t=1101729

"* Requires root and busybox."
I'm not faffing about trying to root the A500 just for a mount app, only to find a new update kills the tablet because of the root.

Fluffbutt said:
"* Requires root and busybox."
I'm not faffing about trying to root the A500 just for a mount app, only to find a new update kills the tablet because of the root.
Click to expand...
Click to collapse
the previous update didn't kill the tablet because it was rooted. And always have the option to unroot before taking an update, if you want to be extra precautious.
or just wait till Acer fixes the issue..

Euclid's Brother said:
the previous update didn't kill the tablet because it was rooted. And always have the option to unroot before taking an update, if you want to be extra precautious.
or just wait till Acer fixes the issue..
Click to expand...
Click to collapse
Yup...
and to add to that info...
having root does NOT prevent updates... only when you go and renamed or deletes system files...etc

[Q] Why Windows Explorer crash when renaming file through MTP?

I can copy large and multiple small files TO the Nexus 4 no problem with MTP.
Copying FROM the device to PC is always finicky. I resorted to qtADB for that.
But whenever I tried to rename a file or folder thru MTP, Explorer hangs and not responding. I have to kill it via Task Manager to gain back control.
It's getting really annoying picking up my phone just to rename a folder.
For what its worth, I use Windows 8 64-bit, Nexus 4 with AOKP build 2, franco.kernel r68-test.
Any body can help me?
Thanks in advance, guys.
Sent from my Nexus 4 pimped with AOKP and Franco.kernel

I don't think I have your problem but regarding recovering from Explorer hanging (which I have experienced before for x other reason with MTP) I find that the hanging will stop once the phone is unplugged. That should be a less intrusive way than using the Task Manager. Let me know if that method works for you too.

palmboy5 said:
I don't think I have your problem but regarding recovering from Explorer hanging (which I have experienced before for x other reason with MTP) I find that the hanging will stop once the phone is unplugged. That should be a less intrusive way than using the Task Manager. Let me know if that method works for you too.
Click to expand...
Click to collapse
Yes, it does work! Thanks.
I never thought to unplug the phone :silly:
But the problem still exist, though.
I can't rename a file through MTP.
This happens every time.
I'm actually starting to hate MTP.

elzafir said:
Yes, it does work! Thanks.
I never thought to unplug the phone :silly:
But the problem still exist, though.
I can't rename a file through MTP.
This happens every time.
I'm actually starting to hate MTP.
Click to expand...
Click to collapse
I haven't tried renaming through MTP so I cannot confirm or deny this.
I use AirDroid and just tested renaming a file and it was successful.

hgigh said:
I haven't tried renaming through MTP so I cannot confirm or deny this.
I use AirDroid and just tested renaming a file and it was successful.
Click to expand...
Click to collapse
I also use AirDroid and all is fine.
But when I want to copy, let say 5GB worth of FLACs, Wi-Fi is just too slow.
MTP is a ****ty protocol, but I do understand the need for it. Android doesnt use FAT32, hence the MTP.
Sent from my Nexus 4 pimped with AOKP and Franco.kernel

elzafir said:
I also use AirDroid and all is fine.
But when I want to copy, let say 5GB worth of FLACs, Wi-Fi is just too slow.
MTP is a ****ty protocol, but I do understand the need for it. Android doesnt use FAT32, hence the MTP.
Click to expand...
Click to collapse
I have this same problem on my Note 2 as well..... Don't remember it happening with Windows 7 (I'm on 8 now) ..... it's so frustrating. Clearly this isn't just the Nexus 4 problem. How can MTP be such an absolute piece of garbage????

adrianblack said:
I have this same problem on my Note 2 as well..... Don't remember it happening with Windows 7 (I'm on 8 now) ..... it's so frustrating. Clearly this isn't just the Nexus 4 problem. How can MTP be such an absolute piece of garbage????
Click to expand...
Click to collapse
On my previous LG Optimus L7, Explorer crash when I copy multiple files to the device. I had to resort with the ol' and trusty method of USB card reader.
It's alot better on the Nexus 4, though. Copying files to the device is all good. Copying from the device and renaming files are where the problem lies.
I hate this. At least iTunes is somewhat reliable for the iPhone.
Granted, MTP is necessary for phones without microSD slot, because Android use EXT file system which not readable by Windows. To allow USB Mass Storage mode, the manufacturer has to partition the phone storage, one is EXT for Android system and apps, the other is FAT32 for user data. We also hate that configuration, since it will limit app storage.
But I still hate how unreliable MTP is.
Sent from my Nexus 4 pimped with AOKP and Franco.kernel

...

elzafir said:
I can copy large and multiple small files TO the Nexus 4 no problem with MTP.
Copying FROM the device to PC is always finicky. I resorted to qtADB for that.
But whenever I tried to rename a file or folder thru MTP, Explorer hangs and not responding. I have to kill it via Task Manager to gain back control.
It's getting really annoying picking up my phone just to rename a folder.
For what its worth, I use Windows 8 64-bit, Nexus 4 with AOKP build 2, franco.kernel r68-test.
Any body can help me?
Thanks in advance, guys.
Sent from my Nexus 4 pimped with AOKP and Franco.kernel
Click to expand...
Click to collapse
I have same problem with my Galaxy S3.
I looks like that the root of problem is Windows 8 64-bit. I didn't have such problem when I used it under Windows 7 64-bit.
To me, it took more than 20 minutes to rename a file. Well.. As you expected, Explore was not responding.
However, once finishing renaming successfully, there was no "not responsing" to rename files until detatching my phone.

windows 8 is definitely the problem, I have all kinds of issues between android phones and Win8, where I never had any issues before "upgrading" to win8. I wish i had a solution but i dont. Maybe it would be easier to rename the files using a native file explorer, if you are rooted.

shultz11588 said:
windows 8 is definitely the problem, I have all kinds of issues between android phones and Win8, where I never had any issues before "upgrading" to win8. I wish i had a solution but i dont. Maybe it would be easier to rename the files using a native file explorer, if you are rooted.
Click to expand...
Click to collapse
It's NOT a Windows 8 problem. I Have exactly the same problem on Windows 7 Pro 64 (I have a Nexus 4, btw). And now in Windows 8.1. Crashing all the time... MTP and Windows SUX!!! This problem don't happen in Ubuntu 13.

lucasfxd said:
It's NOT a Windows 8 problem. I Have exactly the same problem on Windows 7 Pro 64 (I have a Nexus 4, btw). And now in Windows 8.1. Crashing all the time... MTP and Windows SUX!!! This problem don't happen in Ubuntu 13.
Click to expand...
Click to collapse
Same annoyance here, but for once I let Explorer "hang" for up to 2 whole minutes while renaming a folder, and I discovered it finally did rename, just requires patience.

hi guys,
i know this is an old thread..
i was just curious to know if someone has already got a solution to this.
i can confirm, that this has to do with windows 8-64bit.
i had never experienced any problems with MTP and windows before windows 8-64bit.

Sorry to bump such an old thread but did you guys solve the problem? Did you find some kind of workarround?
Thanks in advance

I can't believe this is still a thing. Absolutely infuriating.

Yeah, I would've hoped this would be fixed by now. The only work around I found is just to create the folder name you want on Windows and drop it into Android. Then use Android to delete the old folder.
If you're moving old files to the new folder from Android. Then you want to use Android file explorer to move the files you want to it. If you use Windows to do it, it's going to take a while, as if you're copying new files from Windows to Android again.
Any word if Lollipop would fix this issue?

Goshtic said:
Yeah, I would've hoped this would be fixed by now. The only work around I found is just to create the folder name you want on Windows and drop it into Android. Then use Android to delete the old folder.
If you're moving old files to the new folder from Android. Then you want to use Android file explorer to move the files you want to it. If you use Windows to do it, it's going to take a while, as if you're copying new files from Windows to Android again.
Any word if Lollipop would fix this issue?
Click to expand...
Click to collapse
Lollipop has not fixed the issue........ Is there a solution somewhere that I've missed? I've been searching since I upgraded to 8.... I know this is a very old thread but I can't find anything....

I don't have a complete solution but I've discovered a workaround. When renaming a file, rather than clicking outside of the text area after typing the new name, instead press enter to confirm and it doesn't lock up (in my case). Been having the same issue with my S3 previously and S5 currently ever since I've used MTP.

I have this problem only one solution for me is F2FS. But I'm on FlexOS with OnePlus and it does not support F2FS

Guys, the problem still continues.
I try to connect my G4 in Win 7 and 8.1 then renaming the new folder, but it still makes my Win Explorer not responding

Can't write to the nexus 7 internal

For some reason I cannot move files via Windows 7 file explorer to the Nexus. I can and have done this on every other mobile device that I've had before. What's the difference? Why can't I place pics and videos on it?

A few more details would be super helpful to give you a good answer. Start with if you are running a custom ROM and what if anything you have tried to solve the problem.
When you plug in your usb look under settings - storage and see if there is the option to mount storage.
Note 2 - Nexus 7 - Charge - Player 5.0 - Fascinate
<><><><><><><><><><>
Read twice, flash once

For some reason, now it's letting me even though I didn't change anything. Mods can delete this if they want. And thank you ezas for your reply.

Glad you got it sorted out.
Note 2 - Nexus 7 - Charge - Player 5.0 - Fascinate
<><><><><><><><><><>
Read twice, flash once

Brian Gove said:
For some reason, now it's letting me even though I didn't change anything. Mods can delete this if they want. And thank you ezas for your reply.
Click to expand...
Click to collapse
In my limited experience using MTP (rooted stock N7 4.2.2 + Win 7 x64), what seems to work well is:
- copying files FROM the N7 which were already in the /sdcard mount point when the N7 last booted,
- copying files TO the N7 into a folder which already existed inside the /sdcard mount point when the N7 last booted.
(I should also point out that moving files this way seems to be 5-7 times faster than using "adb push" or "adb pull")
What seems to only work sporadically is trying to copy or write to things which were "recently created" in the /sdcard mount point. For instance, if you generate a large set of files using Android, you won't be able to find them from the PC until a seemingly random ? amount of time later. Similarly, if you create a folder on the N7 (let's say by using a file manager) with the intent of pushing some files there from the PC, you won't see that folder show up in a reasonable amount of time.
This behavior actually does make sense - in principle, it is impossible to allow instantaneous write access to a file system from two independent hosts without running risks of filesystem corruption. In previous versions of Android, external SD cards could be accessed using USB Mass Storage drivers, but only exclusively by either the Android device or the PC - never at the same time. The SD card had to be unmounted from Android in order to be seen by the PC.
But, what is curious is the delays involved. I wanted to do something similar to this the other day (copying a nandroid backup from the PC to a "new" folder on the N7), and thought that by correctly disconnecting from the PC followed by reconnecting to the PC would allow the newly-created folder to "show up" via MTP on the PC. No such luck however; I needed to reboot the N7 for that to happen.
Bottom line is that MTP will work (and quickly, too! - better than 10 MB/sec) - but only with the above limitations in mind. When in doubt, reboot the N7.

Only see a few files in DCIM when trying to transfer over USB to PC

Hi!
Trying to transver pics and video over USB from my 6p to a HP laptop running Win7.
Problem is when I connect cable and chose file transfer on the phone I only se 80 or 90 of my over 2000 files in the DCIM folder on the phone (which I can see with ES file explorer on the phone)
Tried on another PC with same result.
Tried numerous reboots.
All stock on latest Android 7 OTA.
Thanks for any help on this!

Problem solved. Sort of. Mapped to my nas-drive w ES and moved the files over wifi. Took a while but got it done. Doing a full reset to try to fix battery life and stuff. Hopefully the usb will get sorted too.
Skickat från min Nexus 6P via Tapatalk

Tuborg68 said:
Hi!
Trying to transver pics and video over USB from my 6p to a HP laptop running Win7.
Problem is when I connect cable and chose file transfer on the phone I only se 80 or 90 of my over 2000 files in the DCIM folder on the phone (which I can see with ES file explorer on the phone)
Tried on another PC with same result.
Tried numerous reboots.
All stock on latest Android 7 OTA.
Thanks for any help on this!
Click to expand...
Click to collapse
+1
Sent from my Nexus 6P using XDA-Developers mobile app

I figure out a work around that's quick and easy.
Here's a work around that I figured out which worked for me:
1. Install the QuickPic app.
2. Take a Screenshot to ensure a Screenshot folder has been created by the system.
3. Open QuickPic, navigate to the Camera folder, press and hold one image to select it then from the option in the top corner use Select All.
4. Use the options again to Move.
5. Move them all to the Screenshot folder.
6. Go to the Screenshot folder, select all, and move them back to the Camera folder.
When you connect your phone to your computer, they should now all be visible in the Camera folder. If not, move them all back to the Screenshot folder and get them from Pictures/Screenshots rather than the DCIM folder.

I had the same issue found the below in another android forum. It worked for me.
it is necessary to clear the cache of two different apps - "External Storage" and "Media Storage". To do this, you have to select System->Apps, then tap the three vertical dots in the upper right hand corner, then tap "Show System" and now the Android system apps are shown along with all your other apps. For both apps ( "External Storage" and "Media Storage".) tap "Storage" (not a button, just a text field), then you will see the buttons to "Clear Data" and "Clear Cache". Do both and reset the phone. It will take a few minutes for all the files to appear, as the phone caches the configuration.